Beautiful room with gorgeous view of the Boston harbor.Genuine Hotels.com guest review
"Fairmount Battery Wharf"
Not much to do within walking distance of hotel, cabs hard to come by, no lobby, room service food good if expensive, weird limited appetizer like dinner menu, housekeeping inconsistent and no sundries shop although hotel gave us toothbrushes which we forgot to pack.Genuine Expedia guest review
"Great weekend staycation, perfect place to enjoy!"
Everything from the friendly and helpful staff to the perfect environment to enjoy a quick weekend away. From the moment we stepped out of the car to the inevitable ride home, there wasn't one moment when we wished we were anywhere else. We spent a well deserved weekend away, pampered ourselves at the spa, took a walk to the North End and enjoyed spectacular […] Italian food and wine and took a trip through the many little shops both in the North End and Quincy Market. The only regret was not making it a long weekend by coming home on time for work on Monday. Perfect! Read moreGenuine Expedia guest review
"Outstanding service & amenities!"
The Fairmont Gold experience at the Fairmont Battery Wharf (Boston) is exceptional service with many "freebies" to enjoy. From the very warm welcome with an escorted walk to the separate "Gold" building and full explanation of the room's features, to the complimentary hors d'oeuvres, dessert offerings, and breakfast buffet, we felt truly spoiled.Genuine Expedia guest review
"We had so much fun & definitely come back."
We really enjoyed ourselves. We loved the room. It was so clean. The hotel was beautiful. The restaurant is awesome & has excellent food & service.Genuine Expedia guest review
"Fun at the Fairmont"
We stayed one night at the Fairmont to give our BC student a night away from campus. It was fabulously comfortable and perfectly located for easy access to North End dining and snacking. The workout room is terrific - and our "connecting" corner rooms opened to each other more like a suite. We had a blast! Thank you.Genuine Expedia guest review
My stay here was ok if you eat at the restaurant inside over price for the food the cooler inside room full of drinks make sure bring own drinks cause you will be charge for anything you touch next time staying in Boston will pick different hotel, clubs far away, Joshua nice details free champagne toast thank you.Genuine Expedia guest review
"Boston harbor location"
Great hotel close to many of the old historic parts of Boston. Very helpful staff who gave great recommendations for local restaurantsGenuine Expedia guest review
"Hotel in the North End"
Overall this hotel is lovely. The location on Boston Harbor, adjacent to the North End was great. Had the opportunity to explore the North End which was a lot of fun. The hotel staff was very accommodating and friendly, made us feel valued as guests. Overall the hotel was beautifully designed, had a nice modern feel, rooms were comfortable and attractive. […] Would give 5 stars, except a door handle in the bathroom was loose, would almost disengage and bang against the glass when opening it. The hotel restaurant was very good as well, our dinner was very nice. Would also give it 5 stars, except that I found the lighting in the restaurant to be distracting. The color rendition of the decorative cove lighting did not enhance the food at all. Was eating a caesar salad w/lobster, the lobster looked almost grey…was a strange experience. I'm an interior designer, so I may be over critical in this one aspect. Overall though, it is a lovely hotel, and I look forward to returning soon. Read moreGenuine Hotels.com guest review
Every time I come to Boston I stay here. Great location in the North End, 10 minute walk from Downtown and safe neighborhood. Hotel is clean, great service and an amazing bar.Genuine Hotels.com guest review
"Great hotel a short walk from the North End"
Very comfortable room. Had a desk that could move, an recliner and a great sound system that has speakers in the bathroom, so that you can hear the news in the morning when you are getting ready without blaring the TV in the other room. Got a great rate from Hotels.com and would definitely stay here again at that rate.Genuine Hotels.com guest review
Great place, really nice and very comfortable!Genuine Hotels.com guest review
"Nice hotel, great location!"
Beautiful hotel, loved our room and staff was excellent! Only thing we would have liked was a pool!Genuine Expedia guest review
"Gorgeous hotel convenient to airport and North End"
Amazing hospitality. The front desk and the restaurant hostess were particularly helpful. The room was comfortable and extremely well equipped. The free NYT was a nice touch. I look forward to returning on future business trips.Genuine Expedia guest review
Arrived at 4:00pm on New Year's Eve and was told - after going through the entire check-in process - that our room was not ready. Staff estimated 30-45 minutes. Lobby was full of very unhappy families and holiday travelers without rooms. The bar was full of suitcases and bored kids. I then proceeded to watch the entire New York Islanders hockey team […] check into the hotel and get rooms. Not cool. I asked the desk to call me when my room was ready. 90 minutes later, and no call from the desk, I called and was rudely told that "a large party checked-out at 4:30pm" and that "they were doing their best." Well, who's fault is that? Certainly not mine. At this point, we were getting close to jeopardizing our NYE dinner reservation. We finally got into our room at 5:45pm. Staff did nothing to even acknowledge our wait of almost two hours, without our bags, a room, or any useful information. I expect more from Fairmont. The room was fine, but the hot water was spotty and the shower drain backed-up immediately. The next morning, it took the valet 30 minutes to get our car from the garage. Not the end of the world, but again no-one seemed to care about the 10 families piled into the lobby waiting to go home. Great location, decent property, poor regard for customer service. Read moreGenuine Hotels.com guest review
Great stay. No complaints.Genuine Hotels.com guest review
Room was very small.Genuine Hotels.com guest review
"Great views and best food nearby."
Beautiful rooms, service and location but hotel restaurant is so-so. You must take advantage of the many great Italian eateries within a short walk. It is also a five minute walk to Paul Revere's house and a 10 minute walk at the most to Fenuil Hall. Next time I'll take the water taxi from Logan direct to the hotel pier! Also, the spa is a must!Genuine Hotels.com guest review
Our location at the Wharf (rather than downtown) was arranged due to activities planned In the area. We enjoyed being close to the Italian area for morning coffee and evening meals. We had breakfast in the hotel restaurant; my continental breakfast was surprisingly ample but dinner at the hotel was average, I ordered pasta (hearty with beef but lacked […] flavor) and a salad. Our friend ordered duck which he said was average but his wife ordered fish which was fine. The hotel itself was nice, not luxurious. When we first arrived at the hotel by town car, the valet kept texting on his phone and basically ignored us. Not his job to greet guests? One odd thing was when we went to look for ice in the hall, we were told we had to order it from front desk which then compelled us to give a tip. Would have preferred self service for that task. Those are small complaints. Basically the staff was accommodating and service was fine. Read moreGenuine Hotels.com guest review
Hotel was sleek, modern and very comfortable. Very clean. Staff very friendly! It was perfect. Our room was decorated well . Bathroom was really nice. My husband enjoyed the layout of the room with the closet opining in the bathroom and in the hallway. Very cool! Love the choice of food options in your restaurant. My husband is vegan and we are always […] looking for healthy food options, so thank you. Read moreGenuine Expedia guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello Kathy, and thank you for sharing your feedback with us here on Expedia. I’m thrilled to hear that you enjoyed your stay, including your party! I will share your comment on the shower fixture with our Director of Rooms, in case there is opportunity to further assess this. Thank you, again, for your post and we hope to welcome you back soon.
"Very nice and elligant."
PerfectGenuine Expedia guest review
"Great location in the North End"
Easy walking distance to Fanual Hall Market and TD GardenGenuine Expedia guest review
"Modern hotel on harbor."
Hotel is nice, but room is somewhat oddly shaped and not very large for the price. The biggest problem is that what was advertised as queen bed was really just a plain old double bed.Genuine Expedia guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello Clarence, and thank you for sharing your feedback with us. While I’m glad you enjoyed our waterfront location, I’m sorry to hear that you were not happy with the size of your room. I’d like to assure you that I will personally be reviewing our room descriptions here on Expedia to ensure they are accurate and in line with our hotel’s official website. Thank you, again, for your post.
Beautiful room, great view, convenient for visiting family in the north end. Would definitely stay there again ,Genuine Hotels.com guest review
Glad we tryed the Fairmont, we will stay there again. Close to the North End and Quincy Market.Genuine Hotels.com guest review
"Right on the harbor -"
Great experience!Genuine Expedia guest review
"5 STAR luxury at an affordable price"
Now I know why all of those A- Lister's live o the top floors.Genuine Expedia guest review
"great physical plant -- poor service"
Fantastic, almost brand-new property, staffed by lazy, careless inattentive people. Room service was 30 minutes late, and valet parking took 25 minutes, not 5-10 as promised. Bar seemed populated exclusively by off-duty hotel staff.Genuine Hotels.com guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello John, and thank you for sharing your feedback with us. I’m sorry to hear that you were not pleased by our service during your stay. Even in very busy times, I’m disappointed that we fell short of your expectations. I’ve shared your comments with our In-Room Dining Manager, as well as our outside valet vendor, in order to facilitate a thorough internal review of our best practices. We can, and will, do better. Thank you, again, for your post.
"Top-notch hotel, great location and staff"
Fantastic room, spacious, clean, modern. Beautiful waterfront location. Terrific fitness center and spa. Very helpful front desk, Terrific service at bar and restaurant. I arrived late and had dinner at the bar. It was 10pm but the chef made a dish off menu.Genuine Expedia guest review
"Hotel by harbor. Walking distance to sights"
Hotel was within walking distance to many sights, shops, and restaurants. Staff was Friendly and helpful. My only complaint would be the bathroom didn't seem to be cleaned very well.Genuine Expedia guest review
"Nice hotel but expensive"
It was a good experience. Everything is good except that there was no swimming pool there and the breakfast was poor for such a hotel. The room was wonderful. I will recommend it even though it is expensive.Genuine Expedia guest review
"The Place to Be in the North End"
The Fairmont is the place to be if you are staying in the North End of Boston. And if you are not staying in the North End of Boston, why not? And you want to go "Gold" when you stay here to take advantage of the breakfast, afternoon snack and late night desserts! This is our third stay at this location and we will go no where else. And now they have […] a great new "Harbor Walk" that meanders throughout the Boston Harbor area and runs right by the hotel. Read moreGenuine Hotels.com guest review
"Convenient to many downtown restaurants."
The upside was that it was in the city and within walking distance to many restaurants, transportation, and sites. The downside is that it was downtown with lots of traffic, tolls, insufficient (and expensive) parking. I wish the hotel had more amenities like a small workout room and that they didn't charge for internet access. The rooms are not inexpensive, […] so adding on costs for every thing little thing is annoying. Read moreGenuine Expedia guest review
"Hidden gem in city"
Great room and location Quite hideaway in a big cityGenuine Expedia guest review
"Great view, great hotel."
We booked it the day of our visit, perfect location, very friendly staff, the best of everythingGenuine Expedia guest review
"Great location at North End of Boston"
The front office staff were friendly and helpful. The rooms were spacious and clean however housekeeping service was erratic. An amazing number of great restaurants are several blocks away. We would stay here again.Genuine Expedia guest review
"Great location in Boston!"
Wonderful views from the hotel room and dock area.Genuine Expedia guest review
"The Very Best Hotel Staff!!!"
Overall, my family of four with two small children had a very pleasant stay at the Fairmont Battery Wharf. The staff at this hotel was far and away the best staff I have ever encountered. I asked the valet for umbrellas so that we did not have to walk in the rain to dinner, he instead offered to drive us in a luxury BMW to dinner. When I asked for directions […] to the business center to print boarding passes, the front desk personnel instead offered to print out the passes for me. When I requested information about taking the water taxi to the airport, the front desk again exceeded my expectations, taking care of all of my transportation needs. Best of all, everyone treated my children like they were the most important people in the world. I would highly recommend this hotel to anyone as a result of the exceptional service my family and I received. The cleaning staff also did an exceptional job with an over-the-top turndown service. The only issues that I had with the stay is that the room was not completely clean and the carpet needed to be replaced. There were some crumbs and dust in the bed frame near the box spring. The carpet had several unsightly stains, was severely worn, and was coming up at a seam. The room had an exceptionally luxurious bathroom with a great shower and separate tub. If only the carpet was replaced, the room and stay would have been perfect. Read moreGenuine Expedia guest review
"Excellent hotel, near all good sight seeing"
Excellent Luxurious Hotel! Excellent friendly staff and service. Rooms and bathroom was beautiful. Near all major attractions, close to fabulous restaurants.Will be coming back to Fairmont again.Genuine Expedia guest review
"Perfect location on the Harbof in Boston"
I was delighted with the charming location of the Fairmont in a tranquil and very scenic spot on the north end of the Harbor area The room was beautifully done. The staff was accommodating , friendly and professional. Really enjoyed a stroll on the Hafnor Walk in morning!Genuine Expedia guest review
"Nice evening with the wife"
My wife and I stayed one night and the staff was very helpfulGenuine Expedia guest review
"Excellent hotel on the wharf."
We spent two nights at the Fairmont. The whole experience was great.Genuine Expedia guest review
"Quiet pleasant and generally great stay"
Great Staff, nice hotel. Recommended. Although, the hotel doesn't connect to the main concierge and bar which is a little annoying but all goodGenuine Expedia guest review
"good location, tiny rooms"
There are no other hotels on the water and adjacent to the North End. The location is delightful, but this newly built hotel's lobby, hallways, and rooms are small and cramped. The room had two windows that opened but even when 60 degrees outside it was still hot inside and we had to turn on the A/C. The bedspreads were tired and pilled and the leather […] headboard was nicked in several places. For a Fairmont you expect a bit more. Read moreGenuine Hotels.com guest review
"What a surprise !"
Got in late after making the reservation on Expedia. Had a good discount (505 --> 372) on a traditional king. Got to the front desk of the hotel and was told, "So sorry, we're booked up ! .................That's why we're upgrading you to the PRESIDENTIAL SUITE !!" Wow. What great luck! Because the room was booked on Expedia, the hotel was compelled […] to hand me the last room they had, worth $2,500 + per night, and at no further cost -- other than incidentals -- to me. I'm NOT kidding ! The Prez Suite has three rooms and about 50 sq m. of space. The main room has a lovely couch, two chairs and two ottomans, a secretarial desk, a 48" HD TV and stereo system, lovely decor, a guest half bath, a private patio directly above the water, all on the ground floor, and even a small telescope for looking out over Boston Harbor. Next to the main room is a sizeable conference room with 8 fine leather chairs, full bar, frig, etc. The separate bedroom has a very comfortable, plush, KS bed, hard-wood veneered furniture, another 48" HD TV/Stereo, walk-in closet/safe/iron/board. The bathroom is large and complete with French-perfurmed soaps, very nice walk-in shower and separate enclosed head. In-room service was great. The only thing missing is a microwave in the conference room -- no one's room service is hot -- and movable struts for angling the TV monitors. Very quiet room. Very pleasant staff. Couldn't have been better. Read moreGenuine Expedia guest review
"An exceptional hotel experience"
Hotel is beautifully positioned for Boston exploration being just about on the halfway point of the popular Freedom Trail walk and with the restaurant strip in Hanover St only a few minutes walk away. The water views are delightful, hotel's facilities are first class and the staff exceptionally friendly and helpful. I would return to Boston just to […] stay at the Fairmont. Read moreGenuine Expedia guest review
"Great access to best parts of Boston"
gGave us a Handicap accessible room which we didn't requireGenuine Expedia guest review
Beautiful hotel room, great location and pleasant staff. Overall very impressed during my stay. Only complaint would be cost of parkingGenuine Expedia guest review
We loved the Fairmont Battery Wharf. The room was clean and comfortable. The staff was extraordinary. Everyone we came into contact with was friendly and very helpful. We will stay there again.Genuine Hotels.com guest review
Great rooms, central location, very good service. The suites have great space to work, dining table and living room.Genuine Expedia guest review
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