We enjoyed it thoroughly, everyone was so kind and friendly and accommodating.Genuine Hotels.com guest review
Location of the hotel is wonderful but the service was awful.Genuine Expedia guest review
"Very nice hotel close"
My family stayed 3 nights and the accommodations were great. We were about a 3 minute walk to the Italian District (great Restaurants) and less than a 10 minute walk along the harbor to Quincy Market. So much to do and see from this location. Make sure you get a trolley pass to hop on and off! I did not want to drive anywhere there and there was no […] need to. The only complaint is that we had the breakfast at the hotel the morning of our departure and you sure don't get much at all for your buck. I ordered a water and it cost $4 (appeared as Mineral Water) on the bill....tap water would have been fine, not sure it's even an option, but the waitress should have asked if mineral water was ok. Read moreGenuine Expedia guest review
Now this is a hotel worth every penny, staff are awesome, hotel is modern and pretty. LOVE IT.Genuine Hotels.com guest review
"Nice hotel in North End"
Staff was very friendly in this hotel that was luxury for the price we paidGenuine Expedia guest review
The room was AMAZING!!! The service was FABULOUS!!! I will definitely be back!!!Genuine Hotels.com guest review
"Great location and wonderful staff"
We spent only one night here but walking distance to everything we wanted to do and see. Service was excellent.Genuine Hotels.com guest review
"Battery operated clock?"
At this type of hotel -- a battery operated alarm clock with the battery cover missing -- Really?? Also, had a topaz necklace and earrings stolen from my jewelry roll -- again, Really?Genuine Expedia guest review
"Incredible Hotel in North End"
Beautiful views of the harbor & great location in the North End. The hotel is just a few blocks away from the best restaurants in the North End on Hanover St & Salem St. The service was a bit slow, but the other perks of the hotel (rooms, location, comfort) far outweigh the slow service.Genuine Hotels.com guest review
"Incredible hotel on the water in the North End"
I've stayed at hotels in Downtown, Back Bay, Copley and Fenway, and this hotel is by far the most luxurious and impressive. The rooms are extremely comfortable and spacious, and the location is incredible.Genuine Hotels.com guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello - Thank you for sharing your comments with us! I'm delighted to hear that you enjoyed your stay,from our comfortable guest rooms to our waterfront location. We appreciate your post and hope to welcome you back again, soon.
"Exceptional staff. Great location."
Staff were uniformly cheerful and friendly. Rooms were clean and well appointed with great harbor views.Genuine Expedia guest review
I stayed here in July 4th weekend while on college tours with my son. It was our first trip to Boston. If you like a quieter atmosphere this is your place. It is tucked away near the North End Italian Neighborhood. The subway access is about a 15 minute walk. I would stay at the Fairmont again. The main part of the hotel is Condos for the Club Members, […] however the first two floors are reserved for hotel guests. Staff is courteous and bartender great. Ask for Tower 4, better view than main hotel. Read moreGenuine Expedia guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello Alfonso - Thank you for your post. I'm thrilled to hear that you enjoyed your weekend with us while looking at colleges with your son! We appreciate your feedback and hope to welcome you (and your son) back to Boston soon.
"Lovely hotel in Boston!!"
Especially loved the Nespresso coffee machine in the room and the Espresso martini in the hotel's lounge! *****! Across-the-board .... the staff was most excellent.Genuine Expedia guest review
This was a very nice hotel in a great location in Boston! We stayed there before boarding a cruise and were able to get to the ship terminal by water taxi which was fun! The hotel had all amenities and a most accommodating staff! We would definitely stay there again!Genuine Expedia guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello Janie - Thank you for sharing your experience with us. I am so pleased to hear that your enjoyed your stay, in particular, our waterfront location! We look forward to welcoming you back again soon.
"Waterfront in Boston's North End"
The location was great. We were in Boston for a Red Sox game. We dined in the North End (Italian) . The hotel is within walking distance of so many things to do in Boston. Aquarium, Fannuel Hall, Shops. TD Garden and Fenway are easily accessible. We walked over the bridge to Charlestown, the view of the city is amazing. Charlestown has a lot of historic […] charm. Read moreGenuine Expedia guest review
I was treated like a princess staying at this hotel . Staff was great and very friendly . Harbor view room was comfortable and a great view. Will def be back in the near future.Genuine Expedia guest review
Response by Battery Wharf Hotel, Boston Waterfront Hello Jaimie - Thank you for sharing your feedback with us! I'm delighted to hear that you enjoyed your stay here in Boston, from our friendly staff to your comfortable guest room. We appreciate your feedback and hope to welcome you again soon.
Everything was excellent, valet was a little slow fetching our car at the end of our stay but was very apologetic.Genuine Expedia guest review
"Good location, decent accomodations"
Regrettably, the front desk was thinly staffed. Front desk personnel served to check in/check out and as concierge. This caused for a very long wait. These two functions of service are separate for a very good reason. Please consider rethinking this practice.Genuine Expedia guest review
"overall great hotel"
Loved it, service was great, rooms are fantastic, views across the harbor from our room was spectacular. Very clean rooms, well maintained and airy. Only downside was the beds are a little on the hard side making for a restless sleep but we would stay there again in a heartbeat.Genuine Hotels.com guest review
"Nice hotel,convenient location"
nice hotel,convenient location,Walking distance from little italy and many attractions.. The only downside is the the overnight parking price..45$ ,really? thankfully the staff took care of it since our room was just above the lobby ,which was very noisy Overall great hotel.Genuine Expedia guest review
"Very nice hotel but prepare to pay for extras"
Great place to stay: great staff, clean, well designed rooms, wonderful location (right near the Italian section of the city). The only real complaint I have is that when you pay this much for quality and comfort, there's no reason to charge for wifi. The location next to the harbor creates a bit of an issue connecting to cell service (ATT LTE was practically […] non-existent) so the hotel has you over a barrel if you need internet access. But that was the only real frustration I encountered during my stay. Read moreGenuine Hotels.com guest review
Wonderful location. Beautiful area of Boston. One of the finest establishments I have stayed in Boston.Genuine Expedia guest review
"Boston Waterfront Hotel"
Only stayed one night, but it was very nice. Hotel staff was very helpful, giving information about attractions, restaurants, and things to do. Only dissappointment was that the firepits were closed up due to impending rain that never materialized and not re-opened. That would have made the stay.Genuine Expedia guest review
Flawless. Great stay. Why are you guys making me do work to help you? I just want to submit a good review. I don't want to type an essay. You're making me work here?Genuine Expedia guest review
"Felt like Royalty there."
The Fairmont Battery Whaft was amazing. Very high end service, loved the concierge, it was such a personal touch. The gold building is the best. The attention to detail was 5 star. Location best in Boston. Walk to the North End to all the great restaurants and people watching. The gym and the spa were new and upscale. Anything you needed you could pick […] up the phone and it was there in minutes. Loved it there!!! Read moreGenuine Hotels.com guest review
"Liked the location, spendy"
I loved the afternoon tea, the staff was very nice, felt weird to be in the "other" building which is like 1 floor of rooms the rest condos, less personal. The SPA Exhale was the WORST FACIAL EVER. The enestatician never asked or listed to the fact I used retinal. The description of the facial was misleading and I came out RED like a lobster, in fact […] the manager had to cool my face down with a treatment. The massage was okay but I have a membership at Spa Envy and Get just as good of service. Don't waste your money. Read moreGenuine Expedia guest review
"Doesn't Get Any Better"
Everything about this hotel was great, but I have come to expect this from all Fairmont Hotels except Calgary, AB, Canada.Genuine Expedia guest review
Good location, but the property was not as high end compared to other Fairmont Hotels.Genuine Expedia guest review
"Customer Service at its Best"
First time stay at the Fairmount Battery Wharf and certainly not the last . Outside service upon arrival was friendly,curtious and welcoming. The front desk staff was extremely curtious,friendly,and supplied us with all our needs for a nice stay. Room was nice. 42"plasma screen,comfortable bed,good size bathroom and walk in shower was all very nice. However, […] room service was a little slow. Over an hour wait for a simple grilled cheese sandwich. Was told food was on its way up and still waited 20 min. Overpriced menus but that's to be expected in most hotels. We would absolutely stay here again,customer service was and is what I look for in a fine hotel. Read moreGenuine Hotels.com guest review
"Excellent Hotel with a Great View!"
I travel to Boston on business monthly and have stayed in many hotels in the city. The Fairmont was excellent from every perspective and has a great waterfront view to boot. It is on the top of my list for Boston hotels.Genuine Hotels.com guest review
Expensive but worth it. Was here for the Marathon, and a milestone Birthday celebration. The room was luxurious and the bed, very comfortable. The staff was friendly and very helpful to someone way out of their comfort zone. We were able to walk to many restaurants and attractions. Had a terrific time. A once in a lifetime trip to be sure.Genuine Hotels.com guest review
Excellent service at the Fairmont Battery Wharf. Thanks to the hotel staff for assisting us with great recommendations for tours, restaurants, and access to the city of Boston.Genuine Expedia guest review
"short stay in Boston's North End"
I chose this ocation by using Expedia's pick a 4 - 5 star hotel. While the Fairmont is lovely, I had a difficult time locating the front desk help, (noone there) No one at the restaurant stand to show us to a table. Very disfunctional staffing, took many minutes to figure out that a party of 3 can't fit at a table set for 2. Simply put, I would not […] go back. It's rated 5 star but the service is anything but. The best thing I can say is it was close to all the Italian restaurants in the North End. Bad feng shui, very bizzare that the bathrooms would be not on the lobby level but down 2 flights of stairs. Not sure who designed this place but layout of the hotel is simply weird. Read moreGenuine Expedia guest review
Beautiful room with gorgeous view of the Boston harbor.Genuine Hotels.com guest review
"Fairmount Battery Wharf"
Not much to do within walking distance of hotel, cabs hard to come by, no lobby, room service food good if expensive, weird limited appetizer like dinner menu, housekeeping inconsistent and no sundries shop although hotel gave us toothbrushes which we forgot to pack.Genuine Expedia guest review
"Great weekend staycation, perfect place to enjoy!"
Everything from the friendly and helpful staff to the perfect environment to enjoy a quick weekend away. From the moment we stepped out of the car to the inevitable ride home, there wasn't one moment when we wished we were anywhere else. We spent a well deserved weekend away, pampered ourselves at the spa, took a walk to the North End and enjoyed spectacular […] Italian food and wine and took a trip through the many little shops both in the North End and Quincy Market. The only regret was not making it a long weekend by coming home on time for work on Monday. Perfect! Read moreGenuine Expedia guest review
"Outstanding service & amenities!"
The Fairmont Gold experience at the Fairmont Battery Wharf (Boston) is exceptional service with many "freebies" to enjoy. From the very warm welcome with an escorted walk to the separate "Gold" building and full explanation of the room's features, to the complimentary hors d'oeuvres, dessert offerings, and breakfast buffet, we felt truly spoiled.Genuine Expedia guest review
"We had so much fun & definitely come back."
We really enjoyed ourselves. We loved the room. It was so clean. The hotel was beautiful. The restaurant is awesome & has excellent food & service.Genuine Expedia guest review
"Fun at the Fairmont"
We stayed one night at the Fairmont to give our BC student a night away from campus. It was fabulously comfortable and perfectly located for easy access to North End dining and snacking. The workout room is terrific - and our "connecting" corner rooms opened to each other more like a suite. We had a blast! Thank you.Genuine Expedia guest review
My stay here was ok if you eat at the restaurant inside over price for the food the cooler inside room full of drinks make sure bring own drinks cause you will be charge for anything you touch next time staying in Boston will pick different hotel, clubs far away, Joshua nice details free champagne toast thank you.Genuine Expedia guest review
"Boston harbor location"
Great hotel close to many of the old historic parts of Boston. Very helpful staff who gave great recommendations for local restaurantsGenuine Expedia guest review
"Hotel in the North End"
Overall this hotel is lovely. The location on Boston Harbor, adjacent to the North End was great. Had the opportunity to explore the North End which was a lot of fun. The hotel staff was very accommodating and friendly, made us feel valued as guests. Overall the hotel was beautifully designed, had a nice modern feel, rooms were comfortable and attractive. […] Would give 5 stars, except a door handle in the bathroom was loose, would almost disengage and bang against the glass when opening it. The hotel restaurant was very good as well, our dinner was very nice. Would also give it 5 stars, except that I found the lighting in the restaurant to be distracting. The color rendition of the decorative cove lighting did not enhance the food at all. Was eating a caesar salad w/lobster, the lobster looked almost grey…was a strange experience. I'm an interior designer, so I may be over critical in this one aspect. Overall though, it is a lovely hotel, and I look forward to returning soon. Read moreGenuine Hotels.com guest review
Every time I come to Boston I stay here. Great location in the North End, 10 minute walk from Downtown and safe neighborhood. Hotel is clean, great service and an amazing bar.Genuine Hotels.com guest review
"Great hotel a short walk from the North End"
Very comfortable room. Had a desk that could move, an recliner and a great sound system that has speakers in the bathroom, so that you can hear the news in the morning when you are getting ready without blaring the TV in the other room. Got a great rate from Hotels.com and would definitely stay here again at that rate.Genuine Hotels.com guest review
Great place, really nice and very comfortable!Genuine Hotels.com guest review
"Nice hotel, great location!"
Beautiful hotel, loved our room and staff was excellent! Only thing we would have liked was a pool!Genuine Expedia guest review
"Gorgeous hotel convenient to airport and North End"
Amazing hospitality. The front desk and the restaurant hostess were particularly helpful. The room was comfortable and extremely well equipped. The free NYT was a nice touch. I look forward to returning on future business trips.Genuine Expedia guest review
Arrived at 4:00pm on New Year's Eve and was told - after going through the entire check-in process - that our room was not ready. Staff estimated 30-45 minutes. Lobby was full of very unhappy families and holiday travelers without rooms. The bar was full of suitcases and bored kids. I then proceeded to watch the entire New York Islanders hockey team […] check into the hotel and get rooms. Not cool. I asked the desk to call me when my room was ready. 90 minutes later, and no call from the desk, I called and was rudely told that "a large party checked-out at 4:30pm" and that "they were doing their best." Well, who's fault is that? Certainly not mine. At this point, we were getting close to jeopardizing our NYE dinner reservation. We finally got into our room at 5:45pm. Staff did nothing to even acknowledge our wait of almost two hours, without our bags, a room, or any useful information. I expect more from Fairmont. The room was fine, but the hot water was spotty and the shower drain backed-up immediately. The next morning, it took the valet 30 minutes to get our car from the garage. Not the end of the world, but again no-one seemed to care about the 10 families piled into the lobby waiting to go home. Great location, decent property, poor regard for customer service. Read moreGenuine Hotels.com guest review
Great stay. No complaints.Genuine Hotels.com guest review
Room was very small.Genuine Hotels.com guest review
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