"Poor Communication! Unsatisfactory Service!"
Arrived as part of a men's sports team, rooms booked through Expedia, standard double or twins. After booking we telephoned the hotel and requested twin rooms, this was agreed and we thought everything would be fine. On arrival we were given 5 double rooms, after challenging the staff member we were told the hotel was full, we couldn't cancel and the […] only thing they could offer was extra bedding! We were refused a complaints form, refused a copy of the complaints policy and offered a call with the hotel manager. 48 hours from checking out and still no call. I wouldn't recommend this hotel to groups. Read moreGenuine Expedia guest review
"Excellent location for town centre"
Very good value for money. Friendly & helpful staff. Excellent & good quality breakfast. Facilities in bedrooms excellent eg iron & ironing board. BUT bed mattress far too soft especially for anyone with even slight back problems. Am sure clients prefer firmer mattresses see reviews on Trip Advisor. Premier Inn set the standards for this!! Overall an […] enjoyable stay but would be reluctant to stay for more than 1 night because of mattress. Read moreGenuine Expedia guest review
"Excellent value staff all efficient and friendly."
Stayed one night to attend a function, ideally situated to walk into the city. Check in fast and efficient, room fine, bed too soft but that is personal taste. Very clean and tea coffee facilities in room. Breakfast was excellent, plenty of choice, tables cleared immediately and friendly staff. Check out good too.Genuine Expedia guest review
"Looks like an office block, Easy to miss"
First impressions were not great, The hotel looks like an office block from the outside, the sign by the road is unlit and quite easy to miss in the dark. The check in was fast & very friendly, My room was clean and of a reasonable size, 32" tv on the wall with freeview but no sports. The bed was very comfortable although some may consider it a little […] too soft. Bathroom was ok, with an overbath shower. food was of a reasonable standard but i thought the 1 hour delivery time from room service was a little slow. Read moreGenuine Hotels.com guest review
good price, ,good big rooms , good breakfast and good location.Genuine Hotels.com guest review
Very nice stay staff very nice and rooms so cleanGenuine Hotels.com guest review
"a very nice experience"
it was a very nice hotel.one complaint was,the rooms are far too warm,you need air con.Genuine Hotels.com guest review
In our original room the window would not open and they do not have air con, it was very warm. A member of staff came to our room promptly to check the window and as they could also not open it, they transferred us to another room and also gave us a fan which made our stay comfortable.Genuine Hotels.com guest review
"A top class 3 star"
My wife and I really enjoyed our stay in terms of service, comfort and quality. All the staff were very friendly and welcoming, especially the night time receptionist, I feel bad I wasn't able to tip him he was such a gentleman. This is probably the best 3 star hotel I've stayed at. Hotel is a little difficult to find though. And I can understand you […] have to get the main doors locked for security reasons in the night but I think should have easier access in the night without having to keep disturbing the concierge. But it's not a major problem. We would definitely stay again. Read moreGenuine Hotels.com guest review
"Quality! Better than expected for the price paid.."
Title says it all really...Genuine Hotels.com guest review
Situated close to train station and city centre. Staff really helpful, and breakfast was excellent. Only problem was room was bit warm so needed a fan, but would definitely stay again - good value for money.Genuine Expedia guest review
"good value family hotel"
reception excellant bed very very very soft, rooms need a bit of TLC after initial buildGenuine Expedia guest review
Great hotel but would ask for a room at the back next time as the main road busyGenuine Hotels.com guest review
"great hotel in a good location"
Great location once you have negotiated the one way system - signage to the hotel could be better. fab breakfast - would go back.Genuine Expedia guest review
Lovely hotel, however would get a room car park side next time as very noisey on other side with road traffic but didnt spoil the stayGenuine Hotels.com guest review
"One of the Best Hotels a little gem"
This is a great hotel , I can not fault the food on offer , the staff were very obliging, excellent bedroom and bathroom, the only advice I can offer anybody staying at this hotel is , keep the windows closed at night because of the noise from traffic on the bypass. There is also a free car park which is unusual for a town centre hotel right in the […] middle of a city .Great 10 out of 10 Read moreGenuine Expedia guest review
My only complaint with this hotel is that hotels.com blurb states all rooms have Air Conditioning. As I stayed there on a very hot day I chose it over other, more convenient hotels. The hotel staff said it shouldn't say that on hotels.com website and will try to get it amended asap. Other than that it's a great hotel, comfy (if a little soft) bed, clean […] room, good breakfast. Read moreGenuine Hotels.com guest review
Central location, excellent service, breakfast couldn't be better. A little awkward to find but worth the extra 5 mins.Genuine Hotels.com guest review
"Fabulous place for couples or business travellers."
Fabulous welcome on arrival and the room was very clean and smelt lovely! My one small criticism is that the bed was very soft - but this is more of a personal preference than anything. The breakfast was lovely, with lots of choice, and the staff in there were very friendly and welcoming too. Although we didn't eat in the hotel, the menu looked apetizing, […] although not a particularly large choice of dishes, and quite expensive too. In my opinion, a great place for couples or business travellers. Would definitely stay there again. Read moreGenuine Expedia guest review
"College reunion so fantastic location"
Friendly staff, clean room and fantastic breakfastGenuine Hotels.com guest review
Very comfortable hotel for our needs in preston with the most comfy bed we had in the 6 hotels we stayed around europe. Good breakfast and ample parking and walking distance to town centre and shopping.Will stay againGenuine Hotels.com guest review
"pleasant enough for the price"
Generally the room was very comfortable, just that the extract fan in the bathroom was very noisy and we could hear the air being sucked out - we thought someone was vacuuming outside. Some tissue paper helped to quieten it.the breakfast was very poor and the muesli was more like sawdust than anything else.Genuine Hotels.com guest review
Excellent value, comfy room, breakfast good.Genuine Hotels.com guest review
"Warm and friendly hotel"
Very clean room with a very comfy bed. Food fresh, tasty and good size portions.Very friendly, efficient and helpful staff..Genuine Hotels.com guest review
You got exactly what it said on the tin !! No complaints and would stay there again.Genuine Hotels.com guest review
Friendly staff, great hot shower, easy location from train station.Genuine Expedia guest review
"Very good comfortable Hotel"
Everything about this Hotel was very good apart from the location. It is close to the Town Centre but difficult to get to because of the one way system. On leaving the Hotel there is no problem because, ironicly, the one way system works in your favour. Very clean Hotel throughout, comfortable bed and nice bathroom. Good breakfast service and quality […] ingedients. Read moreGenuine Hotels.com guest review
"Very happy indeed."
The staff were very friendly and welcoming and went beyond their normal duties to ensure that my stay was a pleasant one. When I needed to return my hire car and went to leave the girl on reception had "googled" the directions for me without being asked. My bags were taken to my room and I was greeted the next morning by those I had dealt with the day […] before with a big smile. When asked if I had slept well and told the lady on reception that the mattress was rather uncomfortable she immediately made a note of this and was going to see if a new mattress could be purchased for that room. Read moreGenuine Expedia guest review
"Great hotel and fine location"
Hotel staff were very helpful, especially given a very late arrival due to delayed trainsGenuine Expedia guest review
very goodGenuine Hotels.com guest review
"close to town centre&rail station"
excellent breakfast. pleasant staff. bed comfortable. room warm. water hot. Only stayed one night but I would stay there again if visiting Preston.Genuine Hotels.com guest review
"Good value for money stay."
Great staff, really good breakfast! Room was pleasing although I found the bed a little soft, but that is a personal preference. For the price, the whole stay was excellent.Genuine Expedia guest review
"Close to the railway station"
Hotel was excellent, staff were very good.Genuine Hotels.com guest review
"Better than I expected"
I was very impressed with this hotel. The staff were all very friendly and helpful, breakfast was good and the value-for-money was great. Would stay again.Genuine Hotels.com guest review
"Great hotel!! Clean and modern"
Very modern looking clean rooms! Well spoken staff! Enjoyed our stay!! Will be booking againGenuine Expedia guest review
A well situated hotel near the centre of Preston. Staff and catering (breakfast) were good. Sheets and towels were not completely white, some black marks on both after washing.Genuine Expedia guest review
"Functional almost city-centre business trip hotel"
Hotel is a bit out of the way - not in the main centre but then nothing is in Preston. Very powerful shower, towel warmer that worked but the towels were a thing of uniqueness - paper thin and falling to bits. More threadbare have I never seen, but the original rag was replaced promptly by the helpful staff.Genuine Hotels.com guest review
Excellent serviceGenuine Hotels.com guest review
"Here for business travel so not really appropriate"
Staff pleasant and helpful, ideal for business travel.Genuine Hotels.com guest review
"Right next to the Uclan"
Strange place for a front door in a hotelGenuine Hotels.com guest review
Friendly staf. Good location. Room was a little cold. Otherwise they ave parking and are very helpful. Breakfast is fine.Genuine Hotels.com guest review
Pity it was rainingGenuine Hotels.com guest review
LOcation of hotel good. Nothing within the hotel to convince me to go back. Poor, cold, bar area, No entertainment facilities within hotel, just basic, no frills, business accomadation.Genuine Hotels.com guest review
The hotel was a lovely experience and the staff were very accommodating, there was not one negative that I can think of.Genuine Hotels.com guest review
"Very handy for anyone visiting the University"
A pleasant stay, nice staff, very good breakfast. Hotel feels a bit like a posh university hall of residence, but mainly because it is surrounded by UCLAN. Very handy for the University!Genuine Expedia guest review
"Weekend break for 53 degrees concert"
Excellent stay. This is the second time I have stayed at this hotel and it is a very clean "business" type hotel that is great for weekenders. The hotel is basic but to a very good standard, the staff are very pleasant and helpful and the breakfast buffet is excellent. For the price, it can't be faulted.Genuine Hotels.com guest review
The Hotel was very good value, modern, free onsite parking, clean, comfortable and the staff I encountered were excellent. The only negative was that it was difficult to find as my sat nav couldn'd find the Hotel using the post code, I had to ring Reception and have them direct me in. I will definately stay again, they even gave me a voucher for a free […] beer in their bar. Read moreGenuine Hotels.com guest review
the hotel and room were comfortable, clean and generally very good. The one way system around the hotel caused us problems and took my daughter 25 minutes to negotiate. Might be helpful to explain this on the website.Genuine Hotels.com guest review
"A short stay at the Legacy Preston International"
The hotel looks nice; it is clean and well-maintained. On our visit the staff were friendly and helpful. On the downside, the breakfast room is in the basement and though its very clean and pleasant, there is a musty smell that suggests damp. My biggest complaint though, would be that the bed was very hard and uncomfortable. This meant that I did not […] sleep well for the two nights I was there and on the 250 mile journey home, I was very tired. Read moreGenuine Expedia guest review
"Myst stay hotel"
Lovely helpful staff nothing too much trouble for them, breakfast was excellent! look forward to staying again soon when we visit out daughter at Uni.Genuine Expedia guest review
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