I had previously stayed at this hotel earlier in the month. Upon the check in the fist time I was given a room on the second floor (223) which was in a poor condition physically and had an air conditioning until that didn't work. Upon notifying the front deskt I was immediately escorted to a new room on the fourth floor (435). The room was in excellent […] order and the air conditioning worked very well. I then had a wonderful stay at the hotel. The stay was so enjoyable that I booked two rooms to stay with even more family from 6/17-6/20. I arrived at the hotel to check in. I asked the young man at the front desk for two adjoining rooms. His initial reaction was that he could not accommodate the request. I responded by noting that the hotel was at MAXIMUM 20% capacity. Magically then he was able to find two rooms on the second floor which we're adjoining. I settled into the rooms I noticed that the conditions of the room (marks on the wall) as well as air conditioning we're not working. I went back to the front desk and informed the young man of the condition and asked for another set of adjoining rooms. I even expressed to him that I had a similar circumstance when I had stayed at the hotel earlier in the month and the room on the fourth floor (435) was acceptable. He then got a manager who chose to tell me that the air conditioning worked in the room just fine. I told them that as an American I booked Sheraton because it is a brand that I can trust because of the American sta Read moreGenuine Expedia guest review
"Very good Experince"
everything was just fine, the hotel Is really wonderful, clean, luxurious, the room is somehow small compared to other similar properties but it is comfort and clean, overall the hotel is a good experience and a must to visit if you are in this around area,Genuine Hotels.com guest review
"It is not Sheraton"
The staff Is very reluctant, have no experience, the hotel looks like 3stars hotelGenuine Expedia guest review
The hotel looks old with no regular maintenance. They don't even have wireless Internet access in the rooms.Genuine Expedia guest review
The place is very quiet, and you can relax yoursefl if you want to be away from the noisy circumstance, without any bothering. But you can't enjoy enough from from the service and surroundings. It's my feeling of twice stay.Genuine Hotels.com guest review
"Very poor service"
This was my second stay at the hotel in 6 months and i have to say i would not be staying at the Sheraton Deramland again. The level of service was very poor to say the least, staff very unhelpful, we had to ask for our room to be cleaned as nobody had bothered for over a day! The room service orders were always incorrect and very delayed. Overall a […] very bad experience in a country which i visit every month and have been doing for over 12 years!!! Read moreGenuine Hotels.com guest review
very bad hotel & very bad staffGenuine Hotels.com guest review
Stayed for 1 night nice clean hotel hopefully visit againGenuine Hotels.com guest review
It's goodGenuine Hotels.com guest review
"it is a very good hotel"
it is a very good hotel, i enjoy itGenuine Hotels.com guest review
"Great Experience we had at this Hotel"
It was better than expected from the moment we checked in until the checkout. friendly front desk team, specialy Mr. Ahmed at the front desk. Over all, we will sure sty there in sheraton every time we are in Egypt.Genuine Hotels.com guest review
"Good Value Hotel"
It was very nice and comfortable stayGenuine Hotels.com guest review
It was a good experience but the hotel was little bit crowded.Genuine Hotels.com guest review
"Simply a business hotel"
Just convenient access to surrounding areas and little else.Genuine Hotels.com guest review
Response by Sheraton Dreamland Hotel & Conference Center Dear Guest, It was a great pleasure to host you at Sheraton Dreamland and we are grateful to your comments ,and hope to see you back soon again. Kind regards. The Management
"DONT ASSUME 5STAR = GOOD SECURITY"
Disappointment from the moment I arrived here, they could not find my booking, asked me to pay for it again which i refused to do and demanded the hotel manager. then they asked us if we were married-this is the first time i hear of such a thing and finally-beteen 2 five star sheraton hotels, they lost my notebbok and no one really cares-im shocked […] and made a complaint as i hold the sheraton hotels responsible for the loss of my computer and all my work that went with it-NEVER will I use Sheraton again in all of my travels, frightening to say the least for 5 star rated hotels !!! Read moreGenuine Hotels.com guest review
الاقامة كانت جميلة ولم ينقص المتعة سوى بعد الفندق عن الطريق العام وصعوبة الخروج من محيط الفندق . المنطقة المحيطة غير مأهولة وبعيدة عن العمرانGenuine Hotels.com guest review
"فندق مريح ومعاملة محترمة"
جيدة جداGenuine Hotels.com guest review
"Hotel soñado para un niño"
He estado 9 noches alojado en éste hotel , dos en una habitación standar y 7 en una de lujo. .en el Sheraton Dreamland el personal resuelve cualquier problema rápidamente y con una sonrisa en la boca . Hay dos tipos de habitaciones de hotel : en las que te atreves a pisar la moqueta con el pie descalzo y en las que te daría asco hacerlo...en éste hotel […] puedes pisar tranquilamente , y eso que las moquetas es lo único que necesita cambiarse , porque las instalaciones en conjunto son buenas y están bien cuidadas.Está limpio , no hay ni rastro de ningún insecto molesto ( en otros hoteles de 5 estrellas he llegado a ver cucarachas) El hotel está adosado a un parque de atracciones en el que entrar cuesta 5 euros y comer en los numerosos restaurantes bastante menos , es agradable y no hay mucha gente. Muchos comentarios han dicho que está lejos de El Cairo...es relativamente cierto , pero para mi es una ventaja y no algo negativo .Está a 5 euros de taxi del centro de El Cairo , a 3 euros de las Pirámides y a 2 de centro comercial de 6 de octubre......Lo importante es que estás lejos de lo irritante de la ciudad , Desde la habitación ves la piscina y el agradable jardín , unos metros más allá el parque de atracciones y si te fijas , a lo lejos , las pirámides...en pocas palabras : un paraíso en la Tierra para tus hijos. Si vas al Cairo y quieres descansar , y sobre todo , si tienes hijos : no busques más, el Sheraton Dreamland te va a encantar. Read moreGenuine Hotels.com guest review
Långt från stanGenuine Hotels.com guest review
اصوات الموسيقي بالممرات مزعجة والصوت عالي / لايوجد بالميني بار اي شئ الميني بار فاضي / لايوجد سليبر( شبشب ) بالغرفة وعند طلبة ابلغوني انه للاجنحة فقط / وبالاجنحة ابلغوا النزلاء انه لايوجد سليبر / الكراسي بالاجنحة ( سويت ) الارجل مكسورة وابلغني مدير الحجز والمدير المناوب وحضروا للجناح وقاموا بتغيرهم / تم طلب الفطار بالسويت وحضر الفطار بعد ساعة ونصف بعد […] تدخل مدير الحجز / السويت كان محجوز لابنتي وانا كنت حاجز عدد 4 غرف للعائلة . وكفاية كدة ارجوا ا Read moreGenuine Hotels.com guest review
كانت اقامه مزعجه بسبب استضافت برنامج ارب ايدل والتفتيش الذاتي عند الدخول والخروجGenuine Hotels.com guest review
"hi fi pessimo... infelizmente."
ótima, embora o sistema hi fi não tenha sido satisfatório...Genuine Hotels.com guest review
the food is very bad especilly the dinner and breakfastGenuine Hotels.com guest review
Au milieu de nulle part à Giza. Nécessite d’être en groupe organisé ou d'avoir une voiture. Pratique si besoin de travailler à Smart Village. Restaurant très moyen. Personnel sympathique. Pas de wifi dans les chambres. Sentiment de sécurité car l'hôtel est loin de tout.Genuine Hotels.com guest review
"Noisy place..not a five star hotel at all"
10/07/14 Dalia R
I stayed with my husband in the deluxe suite which is supposed to be a better place than ordinary rooms..The suite was very noisy as it's only a few meters away from dream park..we couldn't even sleep at night! The open buffet was terrible..not a five star buffet at all..restaurant is very poor..no beauty center or hairdresser at the hotel which is really weird because all five star hotels have a beauty center available..gym is extremely poor with almost no equipment..no wi fi available in rooms..really a terrible and noisy experience
"A terrible experience in the worst hotel ever"
09/23/14 virooo Damietta
A very bad level of service . . they have almost rejected all my requests. Saying "rules" When I asked for early check in they refused replying that's depending on availablity however when Iasked about lunch time and place they said no luch is available that's depending on hotel capacity . . . . . WHAT THE HELL !!!! however the hotel almost empty they refused to give me a room with a big couch Once i was heading to enter my room with my wife and kids . . The door refused to open and it took about 45 mins to fix it while my babies hardlh crying . . THEY DID NOT OFFER A ROOM FOR THES HARD 45 MINUTES OR EVEN ANY COMPENSATION FOR THAT Over all it was a disaster for only 2 days
"Terrible, Terrible, Terrible"
09/10/14 Stefan2222333 Kosice, Slovakia
Terrible, terrible, terrible - these are three words that would characterize this hotel. Rooms are dirty and awful and the food at the restaurant is disgusting (keep away from buffet and rather take a la carte, that's slightly better). The service quality is extremely poor and you get nice cigarette smoke at the breakfast as the breakfast are is SMOKING. I don't get how this place can have a Sheraton brand. Please avoid this place whenever you can!
"Great Hotel, great service"
08/23/14 Ceila P
This hotel was great, clean and safe. Closed to everything needed. The staff was very helpful and polite. The rooms are huge and very nicely decorated. You feel like a princess in there. You can socialise with other tourist on the pool. I would stay here again!
08/15/14 Jakub_4240 Prague, Czech Republic
I was really confused that this hotel is really Five Stars Sheraton, ok its Egypt but on the other hand there should be some guarantee of the quality. The restaurant isnt good and probably its better to go somwhere else for the diner. The hotel is smokers friendly, so they can smoke everywhere even during the breakfast. There is empty frige on the room instead of the minibar and when I ask at the reception they told me that this is their standard and there is not possible to have anything in the frige. During my stay several times the elecricity has been shut down for few minutes and during all five days that I was there the internet connection was so slow that it makes it useless.
"Surprisingly good, contemporary modern hotel and excellent Club Lounge"
08/13/14 Jessie L Wayne, New Jersey
I came over to the area (the 6th of Oct) avoiding the bustling crowd in Cairo downtown hotels during Arab vacation season and looking for quiet work atmosphere and relaxation. As hilton diamond member, I was initially drawn to Hilton Pyramid resort (which is literally less than 5 mins ride from Sheraton), but now I am quite happy with my choice which decided to give it a try to this reasonably new, reasonably priced property, Sheraton. Being constructed in 2008 but heavily affected by sluggish Egyptian tourism since 2011, this contemporary modern property still feels quite new and super clean. While I admit that I came across some petites issues here and there, all staffs were genuinely willing to listen to issues I have, and are showing genuine efforts either to resolve the issues quickly or to improve things in the near future. Considering its own economic context and geographical location, I do think this property deserves its brand, Sheraton. I was particularly fond of its Club Lounge on the 4th floor (big thanks to Mr. Peter Maher, reservation manager here): beautiful balcony looking over the main pool, high quality of evening appetizer, helpful staffs, comfy sofa & beige-toned elegant furniture, separate dining area etc. Apart from the pleasant lounge, spacious room, clean bathroom, good quality of toiletries, good size of gym well-equipped with new machine looking over the main pool, oriental bar of beautiful design, clean & spacious lobby, nice pool area and new sun chairs. However, there are indeed some problems in the hotel: as some of previous reviewers pointed out, I guess the biggest issue is internet connectivity/speed. It seems that (as I am told as least) the whole area has been struggling with the limited cable capacity which has caused this internet issue. I mean, internet does work in room & lounge and other public areas but never fast enough to get some serious work done. This issue could be a big deterrent to serious biz travelers while the hotel is already aware of this issue and has been trying to tackle the issue. I do believe this issue will be improved/resolved in the very near future. Breakfast is just passable (in fact disappointing) and hope they could make better morning coffee (i mean, "real" coffee). Bed mattress might be too soft to some people who get used to firm mattress. Also it was such a pity, at least to me, that it was hard to find a room with one king-bed and bath tub (either King bed with shower booth or two twin beds with bathtub shower). Pool is pretty clean but personally prefer the water is less murky and more transparent. Last, thanks to Mr. Mohamed Salama, Front office manger who kindly dealt with my somewhat complicated reservation-related issues with patience. In short, Sheraton would be on top of my list if I come around this area again.
"Decent place "
08/13/14 Ross B
I stayed here for a few days when visiting Cairo, the hotel is beautiful from the outside and inside it looks stunning. Staff are pleasant to deal with and I would recommend this to others who are thinking about using sheraton in Cairo. Go for it!
08/05/14 Bishoy A
Business meeting rooms were well organized with all requested equipments. But the main problem was in the rooms which have a lot of problems especially in their toilets. Food was good regarding quality & varieties. Their was no entertainment at night inside the hotel.
"Quite, green, and"
07/26/14 385Omar Doha, Qatar
I stayed their for a couple of days, it got a good location when you are interested in Giza and 6th of October districts, it is quite away from the busy city, few minutes to the mall of Arabiya, dream park, and to the ring road, The staff was helpful and ready to manage any discomfort. The price was extremely reasonable. I think it would need additional entertaining facilities and to advance the food menu, also i did not like charging for the internet it should be a basic thing in Sheraton.
"Not at Sheraton Level"
06/28/14 Wolfgang M Giza, Egypt
This will be an ongoing review. My stay is business related, but the hotel is not very ideal for this purpose. The employees hardly know what to do. Very sad. I had a chat with some other business trip ppl, and they confirmed me the decay of service recently. Very sad. The worst for me is that neither the wifi nor the in-room internet service with cable work reliable.
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