"Nice affordable stay in a quite suburb"
Clean. Friendly. Great price for value. Quite. Nice spa and swimming pool.Genuine Hotels.com guest review
I had previously stayed at this hotel earlier in the month. Upon the check in the fist time I was given a room on the second floor (223) which was in a poor condition physically and had an air conditioning until that didn't work. Upon notifying the front deskt I was immediately escorted to a new room on the fourth floor (435). The room was in excellent […] order and the air conditioning worked very well. I then had a wonderful stay at the hotel. The stay was so enjoyable that I booked two rooms to stay with even more family from 6/17-6/20. I arrived at the hotel to check in. I asked the young man at the front desk for two adjoining rooms. His initial reaction was that he could not accommodate the request. I responded by noting that the hotel was at MAXIMUM 20% capacity. Magically then he was able to find two rooms on the second floor which we're adjoining. I settled into the rooms I noticed that the conditions of the room (marks on the wall) as well as air conditioning we're not working. I went back to the front desk and informed the young man of the condition and asked for another set of adjoining rooms. I even expressed to him that I had a similar circumstance when I had stayed at the hotel earlier in the month and the room on the fourth floor (435) was acceptable. He then got a manager who chose to tell me that the air conditioning worked in the room just fine. I told them that as an American I booked Sheraton because it is a brand that I can trust because of the American sta Read moreGenuine Expedia guest review
"Very good Experince"
everything was just fine, the hotel Is really wonderful, clean, luxurious, the room is somehow small compared to other similar properties but it is comfort and clean, overall the hotel is a good experience and a must to visit if you are in this around area,Genuine Hotels.com guest review
"It is not Sheraton"
The staff Is very reluctant, have no experience, the hotel looks like 3stars hotelGenuine Expedia guest review
The hotel looks old with no regular maintenance. They don't even have wireless Internet access in the rooms.Genuine Expedia guest review
If I was on a leisure trip and with kids, this would be a great hotel. It's beside the Dreamland amusement park and 20 mins away from Giza pyramids. However, during my stay it was very quiet with very few guests. As such, the hotel only had one restaurant open. The food was ok. I wouldn't go back for my next business trip as I think there are other […] options available nearby. Read moreGenuine Hotels.com guest review
The place is very quiet, and you can relax yoursefl if you want to be away from the noisy circumstance, without any bothering. But you can't enjoy enough from from the service and surroundings. It's my feeling of twice stay.Genuine Hotels.com guest review
"Very poor service"
This was my second stay at the hotel in 6 months and i have to say i would not be staying at the Sheraton Deramland again. The level of service was very poor to say the least, staff very unhelpful, we had to ask for our room to be cleaned as nobody had bothered for over a day! The room service orders were always incorrect and very delayed. Overall a […] very bad experience in a country which i visit every month and have been doing for over 12 years!!! Read moreGenuine Hotels.com guest review
very bad hotel & very bad staffGenuine Hotels.com guest review
Stayed for 1 night nice clean hotel hopefully visit againGenuine Hotels.com guest review
It's goodGenuine Hotels.com guest review
"it is a very good hotel"
it is a very good hotel, i enjoy itGenuine Hotels.com guest review
"Great Experience we had at this Hotel"
It was better than expected from the moment we checked in until the checkout. friendly front desk team, specialy Mr. Ahmed at the front desk. Over all, we will sure sty there in sheraton every time we are in Egypt.Genuine Hotels.com guest review
"Good Value Hotel"
It was very nice and comfortable stayGenuine Hotels.com guest review
It was a good experience but the hotel was little bit crowded.Genuine Hotels.com guest review
"Simply a business hotel"
Just convenient access to surrounding areas and little else.Genuine Hotels.com guest review
Response by Sheraton Dreamland Hotel & Conference Center Dear Guest, It was a great pleasure to host you at Sheraton Dreamland and we are grateful to your comments ,and hope to see you back soon again. Kind regards. The Management
"DONT ASSUME 5STAR = GOOD SECURITY"
Disappointment from the moment I arrived here, they could not find my booking, asked me to pay for it again which i refused to do and demanded the hotel manager. then they asked us if we were married-this is the first time i hear of such a thing and finally-beteen 2 five star sheraton hotels, they lost my notebbok and no one really cares-im shocked […] and made a complaint as i hold the sheraton hotels responsible for the loss of my computer and all my work that went with it-NEVER will I use Sheraton again in all of my travels, frightening to say the least for 5 star rated hotels !!! Read moreGenuine Hotels.com guest review
الاقامة كانت جميلة ولم ينقص المتعة سوى بعد الفندق عن الطريق العام وصعوبة الخروج من محيط الفندق . المنطقة المحيطة غير مأهولة وبعيدة عن العمرانGenuine Hotels.com guest review
"فندق مريح ومعاملة محترمة"
جيدة جداGenuine Hotels.com guest review
"Hotel soñado para un niño"
He estado 9 noches alojado en éste hotel , dos en una habitación standar y 7 en una de lujo. .en el Sheraton Dreamland el personal resuelve cualquier problema rápidamente y con una sonrisa en la boca . Hay dos tipos de habitaciones de hotel : en las que te atreves a pisar la moqueta con el pie descalzo y en las que te daría asco hacerlo...en éste hotel […] puedes pisar tranquilamente , y eso que las moquetas es lo único que necesita cambiarse , porque las instalaciones en conjunto son buenas y están bien cuidadas.Está limpio , no hay ni rastro de ningún insecto molesto ( en otros hoteles de 5 estrellas he llegado a ver cucarachas) El hotel está adosado a un parque de atracciones en el que entrar cuesta 5 euros y comer en los numerosos restaurantes bastante menos , es agradable y no hay mucha gente. Muchos comentarios han dicho que está lejos de El Cairo...es relativamente cierto , pero para mi es una ventaja y no algo negativo .Está a 5 euros de taxi del centro de El Cairo , a 3 euros de las Pirámides y a 2 de centro comercial de 6 de octubre......Lo importante es que estás lejos de lo irritante de la ciudad , Desde la habitación ves la piscina y el agradable jardín , unos metros más allá el parque de atracciones y si te fijas , a lo lejos , las pirámides...en pocas palabras : un paraíso en la Tierra para tus hijos. Si vas al Cairo y quieres descansar , y sobre todo , si tienes hijos : no busques más, el Sheraton Dreamland te va a encantar. Read moreGenuine Hotels.com guest review
Långt från stanGenuine Hotels.com guest review
اصوات الموسيقي بالممرات مزعجة والصوت عالي / لايوجد بالميني بار اي شئ الميني بار فاضي / لايوجد سليبر( شبشب ) بالغرفة وعند طلبة ابلغوني انه للاجنحة فقط / وبالاجنحة ابلغوا النزلاء انه لايوجد سليبر / الكراسي بالاجنحة ( سويت ) الارجل مكسورة وابلغني مدير الحجز والمدير المناوب وحضروا للجناح وقاموا بتغيرهم / تم طلب الفطار بالسويت وحضر الفطار بعد ساعة ونصف بعد […] تدخل مدير الحجز / السويت كان محجوز لابنتي وانا كنت حاجز عدد 4 غرف للعائلة . وكفاية كدة ارجوا ا Read moreGenuine Hotels.com guest review
كانت اقامه مزعجه بسبب استضافت برنامج ارب ايدل والتفتيش الذاتي عند الدخول والخروجGenuine Hotels.com guest review
"hi fi pessimo... infelizmente."
ótima, embora o sistema hi fi não tenha sido satisfatório...Genuine Hotels.com guest review
the food is very bad especilly the dinner and breakfastGenuine Hotels.com guest review
Au milieu de nulle part à Giza. Nécessite d’être en groupe organisé ou d'avoir une voiture. Pratique si besoin de travailler à Smart Village. Restaurant très moyen. Personnel sympathique. Pas de wifi dans les chambres. Sentiment de sécurité car l'hôtel est loin de tout.Genuine Hotels.com guest review
"Does not deserve to be called a Sheraton"
12/07/14 James695 Manchester, United Kingdom
I stayed here for a work conference trip and can honestly say it's the worst Starwoods hotel I've ever used. The staff are the one upside - they are friendly and helpful but limited to what they can do as the actual hotel and food are appalling. Save your money and choose a different hotel.
"Not thqt much"
12/05/14 daisyflowerme New York
I stayed there for a short business trip but the service and room standard was way far from the price paid. The room was large and clean. The food was average. Staff not smiling but some of them helpful!!
"Terrible experience and impolite stuff"
writing this review to describe a horrible situation which I have passed by in this hotel on Monday the 24th of November 2014, what happened in this day was as follow: I was attending X-Factor competition to support my cousin, while waiting outside the hotel, the competition organisers announced that we might stay outside for extra 3 hours before we are allowed to enter the competition hall, so I decided to go for some pampering within the hotel SPA, and to have a snack at the restaurant. Being inside the hotel, I was investigated nearly four times by the hotel staff about what I'm doing inside, and I politely answered that I'm not inside for the competition but for using hotel utilities as a guest. After asking about the SPA Packages, I headed for the restaurant and went outside to check if there is tables for snacks at the pool area. At the pool area I was called by a man who introduced himself as the hotel security manager, and he started to shout that I'm not supposed to be here, I replied that I respect rules and I'm here to pick a place for my snack in the restaurant. I felt being treated as a thief or terrorist so I asked for a meeting with the hotel manager, but he replied that the manager is not here and that he is replacing him, After that he shouted me to go inside the restaurant If I want to eat, so I replied that it is not from hospitality to treat me this way and it is rudeness to talk this way with a guest. At the point, calling his attitude as being rude, he became very angry and shouted me to get out of the hotel, and asked the guard to catch me and take me outside the hotel. The guard and extra three of them grabbed me from my hand and started bulling, mocking and pushing me to outside in front of the hotel guests and the program competitors in a very embarrassing way and insulting attitude. I'm truly shocked and depressed of what had happened, and can not believe that this is Sheraton staff attitude. I lost loyalty to this brand, and I lost hope to have my right and dignity back.
"SHERATON BAD DREAM(land)"
11/23/14 Emil O
We stayed in a very big hotel (over 170 days) and I think far it has 5 stars maybe two. Directors treated with indifference hotel customers. Dining area is very dirty cutlery .The dishes and even dirty unwashed. The food is the same every day at breakfast. Bed linen is sometimes dirty and torn. Bath towels old and dirty. I am disgusted and do not recommend anyone to come to this ordeal.The internet very bad sometime not connection.
"5 star ??????!!!!!!!!!"
11/20/14 Campervan2014 Derbyshire, United Kingdom
5 star ? Never in a million years is this 5 star , 1 star on a good day , no selection of food at meal times poor decor and falling down looking building, staff un attentive , not even got nibbles at the bar . Very noises hotel
"Noisy place..not a five star hotel at all"
10/07/14 Dalia R
I stayed with my husband in the deluxe suite which is supposed to be a better place than ordinary rooms..The suite was very noisy as it's only a few meters away from dream park..we couldn't even sleep at night! The open buffet was terrible..not a five star buffet at all..restaurant is very poor..no beauty center or hairdresser at the hotel which is really weird because all five star hotels have a beauty center available..gym is extremely poor with almost no equipment..no wi fi available in rooms..really a terrible and noisy experience
"A terrible experience in the worst hotel ever"
09/23/14 virooo Damietta
A very bad level of service . . they have almost rejected all my requests. Saying "rules" When I asked for early check in they refused replying that's depending on availablity however when Iasked about lunch time and place they said no luch is available that's depending on hotel capacity . . . . . WHAT THE HELL !!!! however the hotel almost empty they refused to give me a room with a big couch Once i was heading to enter my room with my wife and kids . . The door refused to open and it took about 45 mins to fix it while my babies hardlh crying . . THEY DID NOT OFFER A ROOM FOR THES HARD 45 MINUTES OR EVEN ANY COMPENSATION FOR THAT Over all it was a disaster for only 2 days
"Terrible, Terrible, Terrible"
09/10/14 Stefan2222333 Kosice, Slovakia
Terrible, terrible, terrible - these are three words that would characterize this hotel. Rooms are dirty and awful and the food at the restaurant is disgusting (keep away from buffet and rather take a la carte, that's slightly better). The service quality is extremely poor and you get nice cigarette smoke at the breakfast as the breakfast are is SMOKING. I don't get how this place can have a Sheraton brand. Please avoid this place whenever you can!
"Great Hotel, great service"
08/23/14 Ceila P
This hotel was great, clean and safe. Closed to everything needed. The staff was very helpful and polite. The rooms are huge and very nicely decorated. You feel like a princess in there. You can socialise with other tourist on the pool. I would stay here again!
08/15/14 Jakub_4240 Prague, Czech Republic
I was really confused that this hotel is really Five Stars Sheraton, ok its Egypt but on the other hand there should be some guarantee of the quality. The restaurant isnt good and probably its better to go somwhere else for the diner. The hotel is smokers friendly, so they can smoke everywhere even during the breakfast. There is empty frige on the room instead of the minibar and when I ask at the reception they told me that this is their standard and there is not possible to have anything in the frige. During my stay several times the elecricity has been shut down for few minutes and during all five days that I was there the internet connection was so slow that it makes it useless.
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