All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
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829 McCallum RoadVictoriaBCV9B6W6Canada, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 359 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Comfort
    Rather comfortable
  • Room
    Great room
  • Bar and Beverages
    Standard bar
  • WiFi
    Regular internet service
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5.0 / 5Outstanding
"Easy access to Victoria"
Everything was great, except the shower and sink controls are one handle. Takes a bit of getting used to it, but it's doable. Costco and all sorts of shops nearby, and hotel staff directed me to a laundromat close to the hotel, since I had a lot of laundry to do. Even felt an earthquake at the hotel, and the hotel felt solid.
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your review following your recent stay at the Four Points by Sheraton. Its always good to get feedback from our guests. I have passed on your comment in regards to the shower handle to our maintenance team in hopes we can remedy that in the future. It is also nice to know that the hotel is solid in case of an earthquake. We do get small ones all the time that you can't even feel. That one was a bit more then small. Looking forward to welcoming you back on your next trip to Victoria
2 night trip Dec 28, 2015
A Traveler
US
4.0 / 5Excellent
"great hotel"
great front desk person at check in a night when we got there 12-25-15 . disaapointed steam room not working. i called ahead to make sure sauna and steam room we working,they said yes but steam was not. we specifically book that hotel even though it was way out of town for the hot tub sauna and steam room.so very disappointed the steam room not working. others have left comments about steam room not working also.
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your recent review after your stay to Victoria. Sorry to hear that you had difficulty with the steam room and that it was not working during your stay. Unfortunately things can breakdown unexpectedly and can take longer to repair then we would like. I have also passed on your remark on the front desk agent when you checked in on Christmas day. I do hope that if you are in the area again you will give us a second try as we do make an effort to make sure everyone enjoys theirs stay
2 night romance trip Dec 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely hotel & staff"
When I arrived after 12 hours of travel the hotel desk stated they had not received a confirmation from Expedia, but not to worry. They gave me a room & within a couple hours the matter was resolved. Lovely hotel & friendly staff. The restaurant's breakfast was very good as well as their unique pizzas. Thank you!
Genuine Expedia guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your recent review. I am glad to hear that after a long day the staff were able to accommodate you quickly. Oh and yes aren't our pizza's great. Personally love the Hawaiian with mushrooms added on. Thank you again and we look forward to welcoming you back in the future.
Other trip Nov 27, 2015
A Traveler
US
4.0 / 5Excellent
Hotel was clean and well maintained. Distance to Victoria is 15-20 min.
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your review. We are always happy to hear that the staff have met the expectations in cleanliness we strive to achieve. We look forward to welcoming you back again in the future
1 night family trip Sep 6, 2015
Avery
US
4.0 / 5Excellent
It's a good choice for a mid-range hotel. Clean. A bit far from downtown but it's not very far.
Genuine Expedia guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your review following your stay. You are right we are a bit from the city center, but a 12 minute drive isn't really that far at all. We do hope that you will stay with us again in the future should your travels find you this way again
Other trip Aug 30, 2015
A Traveler
US
4.0 / 5Excellent
the only thing we didn't like was the elevator sound when it stopped , it sounded like it was going to break!
Genuine Hotels.com guest review
2 night family trip Aug 14, 2015
Tiffany
US
2.0 / 5Fair
"Taco bed"
The beds were like tacos. You always gravitated towards the center. The bathrooms had no place to hang your towels or clothes
Genuine Expedia guest review
Other trip Aug 17, 2015
family traveler
US
4.0 / 5Excellent
"Okay hotel, won't stay again due to location"
Stayed here on recent trip to Victoria, the hotel is not very close to town. Be sure to check on pool towels before you use the pool, as they were out which lead to a soggy trip to the lobby.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2015
Sandra
US
2.0 / 5Fair
Room was not very clean. Smelled moldy and dirty. Curtains were too long and they got in the way of the room AC. I had to improvised and hold them with the sofa to ensure we had some air in the room. Customer Service was great! Michelle at the front desk made suggestions for trails where my wife could go for a run. She looked online and printed a few options for her and she delivered them to our room. The lady (who I believe is the manager) was very friendly the couple times we ran into her in the hallway or the elevator.
Genuine Hotels.com guest review
4 night romance trip Jul 26, 2015
A Traveler
US
3.0 / 5Good
The room is clean. The hotel locates in a quiet area, so our overnight sleep was good. Close to highway, easy to get to downtown Victoria. But the breakfast used overnight leftover food. Better go outside to eat.
Genuine Expedia guest review
Other trip Aug 7, 2015
Mark
US
2.0 / 5Fair
We didn't like the hotel at all. Staffs were nice but the condition of the room not what we were expecting. My husband asked the house keeper not to change the bed sheets but leave us more clean towels, water and coffee. Unfortunately, the house keeper heard opposite "Do not do anything in our room" Ha Ha Ha...... When we came back from Victoria at 10:30 pm, there was used towels on the bathroom floor and no clean towels, no coffee, no water, and garbages still in the bin. Luckily the manager brought us more clean towels and coffee. Overall, staffs were nice and polite!
Genuine Expedia guest review
Other trip Aug 3, 2015
Tan
US
5.0 / 5Outstanding
"All gREAT!"
Great hotel not too far from downtown Victoria (even though you do need a car!), spacious clean and comfortable room, and the nicest front desk associate ever!
Genuine Hotels.com guest review
2 night family trip Jun 27, 2015
A Traveler
US
3.0 / 5Good
"Good for an over night stay."
The Hotel is further from Victoria than I expected. This turned out not to be an issue for us, but it is represented as a Victoria hotel. This Hotel would be ok for those needing a clean bed for the night. The parking was pretty tight. When we arrived back from Victoria to our room there was no parking spots at all.
Genuine Expedia guest review
Other trip Jul 15, 2015
A Traveler
US
3.0 / 5Good
"Not Victoria!"
While listed under Victoria, hotel is in Langford 20 km from harbor area downtown. Located in a commercial area next door to Costco. Rooms small. Staff not well informed. Local eateries close at 9PM and hotel food adequate but over priced for quality. Also, if coming from BC Ferry landing in Sydney and coming down Hwy 17, you have to drive another 20 min to get to hotel. Maybe ok if visiting family or friends in Langford. MAK
Genuine Expedia guest review
Other trip Jun 25, 2015
MAK
US
4.0 / 5Excellent
"Nice hotel in Victoria"
Very nice hotel with clean and comfortable room and beds. The breakfast is average with food and services. Recommend to stay.
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your comments in regards to your recent stay. We get so many comments on the comfort of our beds!! I have passed on your comment in regards to the breakfast, in hopes that the staff can learn from that and make it better. We look forward to welcoming you back in the future
2 night family trip Jun 18, 2015
Christopher
US
4.0 / 5Excellent
"Clean and Convenient"
Nice Hotel, bar and restaurant are nice. some first floor room windows actuall border the oustside restaraunt. As in, if you stepped through the window, ou could join a table.
Genuine Expedia guest review
Response by Four Points by Sheraton Victoria Gateway
Thank you for your recent review following your stay at the Four Points by Sheraton Victoria Gateway. We are so glad that you enjoyed your stay and the facilities we provide. And just as glad that you didn't walk through the window to get to the patio, but enjoyed it just the same!! We look forward to welcoming you back to Victoria and Four Points by Sheraton Victoria Gateway.
Other trip Jun 22, 2015
dkw
US
5.0 / 5Outstanding
"Don't stay anywhere else!"
This is my wife's and my favorite place to stay in Victoria. Every single staff person goes out of their way to make sure every part of your stay is as perfect as possible; we've only had amazing visits here and recommend it to everyone! One standout worth mentioning by name is the front desk manager Jessica. Her attention to detail and genuine care and concern for her guests experience is unparalleled!
Genuine Hotels.com guest review
3 night romance trip May 23, 2015
Charles
US
4.0 / 5Excellent
"A tale of thanks to 4 points hotel."
Great place to relax. If you drink, then you have a place to pass out peacefully. If you love Costco;- its just next to your nose level. Hate busy down town?- then come and stay here. But wait a minute-(Make it kids eat free) then you will be rated 100%; but thanks: free breakfast for 2 at a certain rate was good. Servers and others were great!! Thanks all.
Genuine Hotels.com guest review
2 night family trip May 23, 2015
Lawrence
US
4.0 / 5Excellent
"Good hotel!"
Nice, clean hotel within walking distance of many restaurants and Costco. Nothing extraordinary, but definitely decent and well taken care of.
Genuine Expedia guest review
Other trip May 19, 2015
tlyfar
US
5.0 / 5Outstanding
"Great price for great hotel"
The staff were what made the stay memorable. The included buffet was just ok but the staff made up for it. I would go again.
Genuine Expedia guest review
Other trip Mar 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent stay"
We were greeted warmly and made to feel right at home. They told us we could bring friends and family over to use the pool, which we ended up doing. Everything was clean and comfy. The beds were great and the included breakfast was excellent. Couldn't have been happier.
Genuine Expedia guest review
Other trip Feb 4, 2015
Jeri
US
5.0 / 5Outstanding
Amazing hotel for the price. Beds are incredible! A little noisy in the mornings with people slamming doors and kids running back in forth in the halls but besides that, a+
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Good and friendly"
The front desk and driving services (to hospital and back) were excellent and we found the staff courteous and friendly. Restaurant was extremely good as well,
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank You Paul for your very nice review. We will pass on your comments to our team and we hope to see you in 2015
2 night romance trip Dec 16, 2014
Paul
US
5.0 / 5Outstanding
"Victoria trip"
Excellent room great price and quite a nice restaurant as well
Genuine Expedia guest review
Other trip Dec 17, 2014
DVB
US
5.0 / 5Outstanding
"Comfy visit"
Second time staying here...and won't be the last!
Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway
Thank You Laura, we are very pleased you enjoyed your stay with us and hope to see you again soon!
1 night trip with friends Nov 15, 2014
Laura
US
4.0 / 5Excellent
"Beautiful location easy to find."
Really enjoyed the room and the hotel restaurant was excellent food and service.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Good hotel, would book again"
We were visiting the Victoria area but didn't want to pay the high prices in the main tourist spots. We were pleasantly surprised by the number of shopping stores located in around the hotel in Langford. Good selection of old town charm and large mall type stores. The hotel was neat, clean and well maintained. The room was comfortable, great bed linens, big bathroom with room under the vanity for storage of personal grooming items. Our particular room had a nice view out over the valley. The parking lot continued on around the back of the building for ample room to park with easy access to the lobby. Nearby was Hatley Castle, it was closed for tours the day we were there due to classes but the grounds, flowers, gardens, and view were lovely. Saw several peacocks and lots of geese, parking was inexpensive.Very easy access to the highway and not a far drive to down town Victoria or Butchart Gardens. Will stay here again when visiting the island.
Genuine Expedia guest review
Other trip Sep 21, 2014
Cheryl
US
5.0 / 5Outstanding
"Nice hotel just 20 minutes from downtown Victoria."
This hotel looks to be very new or very recently remodeled. The rooms are clean and spacious and the hotel staff is very friendly and helpful. It's conveniently located near a shopping center and just 20 minutes from downtown Victoria, right off of route 1.
Genuine Expedia guest review
Other trip Sep 16, 2014
A Traveler
US
5.0 / 5Outstanding
This is probably the best hotel my family has visited. The room is spacious, clean and very comfortable. The swim pool, sauna room etc are very good. Love the experience.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
Very nice hotel for the money. Clean. Very comfy. Nice ppl.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2014
ls
US
4.0 / 5Excellent
"Visit to Victoria"
Staff was great. I.would stay here again. Great location to lots of activities.
Genuine Expedia guest review
Other trip Aug 9, 2014
Robert
US
5.0 / 5Outstanding
"Lots of stuff close to hotel."
Nice hotel and room. Everyone very helpful. Close to stores, fast food and Costco next door. Only about 10-miles from Downtown Victoria.
Genuine Hotels.com guest review
2 night trip Jul 28, 2014
Gary B
US
4.0 / 5Excellent
3 nights Easy to get in and out of downtown. Might want to add Abkhazi Gardens to your tour. Best beer selection is not far from Abkhazi at Penny Farthing Pub.
Genuine Expedia guest review
Other trip Aug 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Honeymoon - Butchart Gardens"
Very nice hotel. Staff was very accomidating.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent."
We enjoyed our stay there very much. Very friendly staff. Clean rooms, and no problems whatsoever.
Genuine Hotels.com guest review
1 night business trip Jul 20, 2014
Debbie
US
5.0 / 5Outstanding
"Very nice hotel with excellent price"
One of the best hotel we stayed during our trip to Seattle and Vancouver. It's little bit distance from Butchard garden and downtown Victoria
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
Joe
US
2.0 / 5Fair
"ok hotel"
food at breakfast wasn't fresh, hot beverages were not available etc. for a Sheraton hotel, it was terrible experience
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Ok place to stay"
The room was nice, hotel staff friendly. The location of the room they put me in was not good, it was right next to the lobby and very noisy. Also, it was on the first floor and I could hear the loading and unloading of trucks at the Costco right next door. If you stay here I would recommend asking for a room on the 3rd floor and in the back. Pool/hottub & steam room were nice!
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel."
Nice hotel on a beautiful island. Recommended to anyone who enjoys a clean and nice hotel.
Genuine Expedia guest review
Other trip Jul 3, 2014
Ed
US
4.0 / 5Excellent
"Nice hotel and staff"
Stayed one night with my family, found the hotel reasonably good and the staff were nice too. Rooms were decent size with windows that can open. Ordered room service for the breakfast, it turned out great!. I would recommend this place.
Genuine Expedia guest review
Other trip Jun 21, 2014
Nash
US
3.0 / 5Good
"So so hotel in a so so location"
This hotel was average. Nothing much, about what you would expect from a Holiday Inn Express or a Best Western, but oh yeah... this was a Sheraton! Location.... behind the Costco loading dock (you don't see that in the pictures!), Parking.... none! Had to park in the street! Room.... small, about 350 sqft. Normally, I would not have bothered writing a review for this type of hotel (Holiday Inn Express category), but the really shocker is the price! $200 for a single night for two people! Woa! Normally, we would have stayed in downtown Victoria where the price for a nice hotel with a harbor view would have been around $250, but since it was only one night, we gave it a go... but we will not go again! With so many better choices, why bother? Unless, you need to be a Costco first thing in the morning!
Genuine Expedia guest review
Other trip Jun 16, 2014
Franz
US
4.0 / 5Excellent
"Nice hotel just outside the city"
Nice new hotel with beautiful spacious rooms. Comfortable beds. Free parking.
Genuine Expedia guest review
Other trip Jun 8, 2014
A Traveler
US
5.0 / 5Outstanding
Indicate that the hotel is in Langford because we spent 3 hours riding buses going to Victoria looking for the hotel.
Genuine Hotels.com guest review
1 night business trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
Great option just north of Victoria if you have events to the north but want to have convenient access to the city as well.
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
US
4.0 / 5Excellent
"Minutes from family residence"
The room itself was just right, especially the pillows! Very comfortable. I didn't see any robes for our use, though I thought they were provided. We had breakfast in the downstairs "Inferno" bar/restaurant, and the young lady who served us (Tarns) was the perfect hostess and should be recognized as such. Our one complaint: We were billed $14.00 for coffee for two--each and every refill was charged for (my husband had two refills after the original cup, I had no refills after the original cup). Each cup and refill was billed at $3.50--which is exorbitant! Even the $3.50 price for a single cup of coffee is too much! (Our server was embarrassed about this policy when we asked about the charge, but it was no fault of hers.) How do you justify this?
Genuine Hotels.com guest review
1 night trip Nov 5, 2013
A Traveler
US
4.0 / 5Excellent
"Nice place to stay"
Lovely room with nice amenities. Beds were comfortable. Enjoyed the robes! Breakfast had omeletes made to order, which were rather good, but short on other foods. Exercise room met my needs.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2013
Chris
US
5.0 / 5Outstanding
"Good service with free parking.."
We were offered complimentary breakfast and given a coupon for an appetizer at the hotel restaurant
Genuine Expedia guest review
Other trip Sep 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Convenient gateway to Malahat location."
The rating would be higher but the hotel restaurant was out of commission. The hotel offered a free breakfast in place, to their credit, but it was poorly set up. The staff was excellent.
Genuine Hotels.com guest review
1 night trip Sep 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place to stay with 3 years old boy~!"
This place is great. It has a pool, sauna and jacuzzi!! My son and my dad enjoy their time at the pool and jacuzzi. Free breakfast was good, too. The location was easy to find, and the service was great!! I'll defiantly go back!!
Genuine Hotels.com guest review
2 night family trip Aug 27, 2013
Claire
US
4.0 / 5Excellent
"Travel time"
6.5 miles from downtown Victoria, make sure and allow for rush hour traffic
Genuine Expedia guest review
Other trip Aug 1, 2013
A Traveler
US
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