"Good and friendly"
The front desk and driving services (to hospital and back) were excellent and we found the staff courteous and friendly. Restaurant was extremely good as well,Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway Thank You Paul for your very nice review. We will pass on your comments to our team and we hope to see you in 2015
Second time staying here...and won't be the last!Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway Thank You Laura, we are very pleased you enjoyed your stay with us and hope to see you again soon!
"Beautiful location easy to find."
Really enjoyed the room and the hotel restaurant was excellent food and service.Genuine Expedia guest review
Response by Four Points by Sheraton Victoria Gateway Thank You!
"Good hotel, would book again"
We were visiting the Victoria area but didn't want to pay the high prices in the main tourist spots. We were pleasantly surprised by the number of shopping stores located in around the hotel in Langford. Good selection of old town charm and large mall type stores. The hotel was neat, clean and well maintained. The room was comfortable, great bed linens, […] big bathroom with room under the vanity for storage of personal grooming items. Our particular room had a nice view out over the valley. The parking lot continued on around the back of the building for ample room to park with easy access to the lobby. Nearby was Hatley Castle, it was closed for tours the day we were there due to classes but the grounds, flowers, gardens, and view were lovely. Saw several peacocks and lots of geese, parking was inexpensive.Very easy access to the highway and not a far drive to down town Victoria or Butchart Gardens. Will stay here again when visiting the island. Read moreGenuine Expedia guest review
"Nice hotel just 20 minutes from downtown Victoria."
This hotel looks to be very new or very recently remodeled. The rooms are clean and spacious and the hotel staff is very friendly and helpful. It's conveniently located near a shopping center and just 20 minutes from downtown Victoria, right off of route 1.Genuine Expedia guest review
This is probably the best hotel my family has visited. The room is spacious, clean and very comfortable. The swim pool, sauna room etc are very good. Love the experience.Genuine Expedia guest review
Very nice hotel for the money. Clean. Very comfy. Nice ppl.Genuine Hotels.com guest review
"Visit to Victoria"
Staff was great. I.would stay here again. Great location to lots of activities.Genuine Expedia guest review
"Lots of stuff close to hotel."
Nice hotel and room. Everyone very helpful. Close to stores, fast food and Costco next door. Only about 10-miles from Downtown Victoria.Genuine Hotels.com guest review
3 nights Easy to get in and out of downtown. Might want to add Abkhazi Gardens to your tour. Best beer selection is not far from Abkhazi at Penny Farthing Pub.Genuine Expedia guest review
"Honeymoon - Butchart Gardens"
Very nice hotel. Staff was very accomidating.Genuine Hotels.com guest review
We enjoyed our stay there very much. Very friendly staff. Clean rooms, and no problems whatsoever.Genuine Hotels.com guest review
"Very nice hotel with excellent price"
One of the best hotel we stayed during our trip to Seattle and Vancouver. It's little bit distance from Butchard garden and downtown VictoriaGenuine Hotels.com guest review
food at breakfast wasn't fresh, hot beverages were not available etc. for a Sheraton hotel, it was terrible experienceGenuine Expedia guest review
"Ok place to stay"
The room was nice, hotel staff friendly. The location of the room they put me in was not good, it was right next to the lobby and very noisy. Also, it was on the first floor and I could hear the loading and unloading of trucks at the Costco right next door. If you stay here I would recommend asking for a room on the 3rd floor and in the back. Pool/hottub […] & steam room were nice! Read moreGenuine Expedia guest review
Nice hotel on a beautiful island. Recommended to anyone who enjoys a clean and nice hotel.Genuine Expedia guest review
"Nice hotel and staff"
Stayed one night with my family, found the hotel reasonably good and the staff were nice too. Rooms were decent size with windows that can open. Ordered room service for the breakfast, it turned out great!. I would recommend this place.Genuine Expedia guest review
"So so hotel in a so so location"
This hotel was average. Nothing much, about what you would expect from a Holiday Inn Express or a Best Western, but oh yeah... this was a Sheraton! Location.... behind the Costco loading dock (you don't see that in the pictures!), Parking.... none! Had to park in the street! Room.... small, about 350 sqft. Normally, I would not have bothered writing […] a review for this type of hotel (Holiday Inn Express category), but the really shocker is the price! $200 for a single night for two people! Woa! Normally, we would have stayed in downtown Victoria where the price for a nice hotel with a harbor view would have been around $250, but since it was only one night, we gave it a go... but we will not go again! With so many better choices, why bother? Unless, you need to be a Costco first thing in the morning! Read moreGenuine Expedia guest review
"Nice hotel just outside the city"
Nice new hotel with beautiful spacious rooms. Comfortable beds. Free parking.Genuine Expedia guest review
Indicate that the hotel is in Langford because we spent 3 hours riding buses going to Victoria looking for the hotel.Genuine Hotels.com guest review
Great option just north of Victoria if you have events to the north but want to have convenient access to the city as well.Genuine Expedia guest review
"Minutes from family residence"
The room itself was just right, especially the pillows! Very comfortable. I didn't see any robes for our use, though I thought they were provided. We had breakfast in the downstairs "Inferno" bar/restaurant, and the young lady who served us (Tarns) was the perfect hostess and should be recognized as such. Our one complaint: We were billed $14.00 for […] coffee for two--each and every refill was charged for (my husband had two refills after the original cup, I had no refills after the original cup). Each cup and refill was billed at $3.50--which is exorbitant! Even the $3.50 price for a single cup of coffee is too much! (Our server was embarrassed about this policy when we asked about the charge, but it was no fault of hers.) How do you justify this? Read moreGenuine Hotels.com guest review
"Nice place to stay"
Lovely room with nice amenities. Beds were comfortable. Enjoyed the robes! Breakfast had omeletes made to order, which were rather good, but short on other foods. Exercise room met my needs.Genuine Hotels.com guest review
"Good service with free parking.."
We were offered complimentary breakfast and given a coupon for an appetizer at the hotel restaurantGenuine Expedia guest review
"Convenient gateway to Malahat location."
The rating would be higher but the hotel restaurant was out of commission. The hotel offered a free breakfast in place, to their credit, but it was poorly set up. The staff was excellent.Genuine Hotels.com guest review
"Great place to stay with 3 years old boy~!"
This place is great. It has a pool, sauna and jacuzzi!! My son and my dad enjoy their time at the pool and jacuzzi. Free breakfast was good, too. The location was easy to find, and the service was great!! I'll defiantly go back!!Genuine Hotels.com guest review
6.5 miles from downtown Victoria, make sure and allow for rush hour trafficGenuine Expedia guest review
"Nice hotel, convenient location."
Helpful staff and clean room. No microwave as advertised and steam room was out of order. Otherwise a good place to stay. Easy drive to Victoria and Butchart and ferry.Genuine Expedia guest review
Very friendly and accommodating staff. Family vacation with four kids can be stressful at times. The staff was very friendly, knowledgable and helpful with eloping us find out way around and finding things to do. Thanks staff!Genuine Hotels.com guest review
One time onlyGenuine Hotels.com guest review
"Great place for its price!"
I gave it 5-star overall despite some issues regarding housekeeping and maintenance which I will talk about later, so read on. Pros: Very clean hotel--looks clean, smells clean. Sheets and comforters are crisp and immaculate white. ANY dirt is seen. More about that later. Hotel is 5-6 years old and furnished and designed up-to-date. Very sleek. Front […] desk staff, Tina, is very helpful and had a no-problem attitude and explained things for us clearly, like why housekeeping was late in making our room that day. Maintenance fixed our bathroom toilet right away. Nice pool and spa and steam room. Exercise room looked great, too. Great restaurant on site. Housekeeping quick to respond when needed. Cons: Housekeeping issues: SUPER late one day, and seemed to be in haste when they finally came--didn't change our sheets even when we specified it by placing the reminder on the bed (my kids' bed had blueberry stain and they couldn't have missed it if they looked, didn't replenish plastic cups used in the bathroom, didn't vacuum bathroom floor, always gave us less towels than needed. However, they come when needed. Just hoped they didn't need to be called to do what they must do in the first place. Bathroom toilet flush wasn't working all the time and needed fixing. Bathroom sink didn't drain very well either. Maintenance didn't come when they said they would so we endured it for duration of our stay. Read moreGenuine Expedia guest review
Very good hotel that has very clean room, comfortable beds, and friendly staffs. Close to most attractions within 20 minutes of drivingGenuine Hotels.com guest review
"Service not do great"
The room was ok but we were not satisfied with the service. We asked for some cube tips and a disposable razor but never got them. We had to go to the front desk later for them but they quickly brushed us off because they were busy at the time. Our bathroom had a dirty towel hung on the bath curtain from a previous guest. The food was expensive and […] was not good. the front desk gave us a free appetizer token to get us to eat at their restaurant but the appetizer was not even on their regular menu. what a joke. I would not come back next time I'm in Victoria. Read moreGenuine Expedia guest review
"Nice clean hotel with pleasant staff."
We stayed here only one night, but we were very impressed. All staff we interacted with were knowledgeable and friendly. The room was very clean and comfortable. Good value.Genuine Expedia guest review
Our room was not clean when we arrived. The error was corrected quickly and compensation was offered. We actually wished we had stayed another night. Our son is traveling to the area in a few months and we will recommend the hotel to him.Genuine Hotels.com guest review
"Clean and Comfortable"
The hotel was nice and clean. The only problem with the hotel was that there was only one mirror in the entire room (the bathroom mirror) which was pretty far from the sink counter.Genuine Hotels.com guest review
We liked this hotel. The room was spacious and clean, and the staff was friendly and helpful. Our only complaint is that the people staying in the adjoining room talked very loudly until about midnight our first night. The door that adjoined our rooms had a two inch gap at the bottom, so it sounded like they were in the room with us. We didn't complain […] but did pick up earplugs from reception the next morning. It was unfortunate for us that we had noisy neighbors, but other than that this was a good hotel for us. Read moreGenuine Expedia guest review
"Explore Southern Vancouver Island From Here!"
Staff was friendly, polite and responsive. They quickly supplied a microwave after we asked. Beds and bedding were among the best we've ever experienced. The one big problem was outdoor floodlights shining directly into the windows of the rooms on the first floor where we were. Even with the curtains drawn, it never got very dark in the room. The TV […] remote did not work from either bed. You had to be very close to the TV in order for it to work. In my experience, hotel remotes are notoriously poor, this one was especially so. Maintenance replaced it, but it worked marginally better than the first one. Other than that, the hotel worked for us. Its location is perfect for exploring all of the southern end of Vancouver Island with easy access to highways going in all directions. Read moreGenuine Expedia guest review
Beautiful property! As soon as they get the carpet replaced it will be phenomenal! Loved the options on property with the outdoor patio and the room was elegant and comfortable! Absolute steal for the price we got it for on hotels.com!!Genuine Hotels.com guest review
"Need a map to find"
It was not really in Victoria, not easy to find and did not look like a Sheraton. The room looked more like a summer retreat cabin. However it was comfortable and had a nice pool. Service was good. The room was clean but not impressive.Genuine Hotels.com guest review
Only 15 minutes from downtown Victoria and the rooms were much cheaper compared to downtown and there is plenty of free parking. The restaurant food was very good. We had our breakfast, before we headed out for the day.Genuine Hotels.com guest review
"Easy access from main road."
The staff was very friendly and always willing to help.Genuine Hotels.com guest review
"More than friendly, perfect in all the ways"
Location, pricing, staff, pool, room, service; EXCEEDED my expectationsGenuine Hotels.com guest review
"Nice Hotel, but lousy remotes"
TV remotes don't work well at all. Clerk at desk told me they just work poorly. Was a major workout in frustration just trying to change channels.Genuine Expedia guest review
It was clean and very comfort. I will recommend to everyone!Genuine Expedia guest review
Great hotel, great location will be my go to hotel when I visit Victoria.Genuine Hotels.com guest review
Response by Four Points by Sheraton Victoria Gateway Thanks Sean for the great review on Expedia, we will pass on your comments to the staff and we hope to see you again soon!
"Recommend this place"
One of the best place we stayed the entire family. Good service, great location. Very new building. There was a bit of confusion with what was included for the breakfast but everything was worked out at the end. Great service.Genuine Hotels.com guest review
"Good but not great"
The service was very friendly. The hotel lobby and hallways had a strong perfume smell to it. The room I had was a bit banged-up with a number of scrapes on the wall. The TV remote didn't work very well.Genuine Hotels.com guest review
The only thing I didn't like we the shower faucet to hard to set to the desired water temperatureGenuine Hotels.com guest review
"small and dirty"
they really need to think about cleaning their rooms. Have stayed here before and it was fine but the last time the room was rrally small and very dirtyGenuine Hotels.com guest review
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