Very nice hotel for the money. Clean. Very comfy. Nice ppl.Genuine Hotels.com guest review
"Lots of stuff close to hotel."
Nice hotel and room. Everyone very helpful. Close to stores, fast food and Costco next door. Only about 10-miles from Downtown Victoria.Genuine Hotels.com guest review
"Honeymoon - Butchart Gardens"
Very nice hotel. Staff was very accomidating.Genuine Hotels.com guest review
We enjoyed our stay there very much. Very friendly staff. Clean rooms, and no problems whatsoever.Genuine Hotels.com guest review
"Very nice hotel with excellent price"
One of the best hotel we stayed during our trip to Seattle and Vancouver. It's little bit distance from Butchard garden and downtown VictoriaGenuine Hotels.com guest review
Indicate that the hotel is in Langford because we spent 3 hours riding buses going to Victoria looking for the hotel.Genuine Hotels.com guest review
Great option just north of Victoria if you have events to the north but want to have convenient access to the city as well.Genuine Expedia guest review
"Minutes from family residence"
The room itself was just right, especially the pillows! Very comfortable. I didn't see any robes for our use, though I thought they were provided. We had breakfast in the downstairs "Inferno" bar/restaurant, and the young lady who served us (Tarns) was the perfect hostess and should be recognized as such. Our one complaint: We were billed $14.00 for […] coffee for two--each and every refill was charged for (my husband had two refills after the original cup, I had no refills after the original cup). Each cup and refill was billed at $3.50--which is exorbitant! Even the $3.50 price for a single cup of coffee is too much! (Our server was embarrassed about this policy when we asked about the charge, but it was no fault of hers.) How do you justify this? Read moreGenuine Hotels.com guest review
"Nice place to stay"
Lovely room with nice amenities. Beds were comfortable. Enjoyed the robes! Breakfast had omeletes made to order, which were rather good, but short on other foods. Exercise room met my needs.Genuine Hotels.com guest review
"Good service with free parking.."
We were offered complimentary breakfast and given a coupon for an appetizer at the hotel restaurantGenuine Expedia guest review
"Convenient gateway to Malahat location."
The rating would be higher but the hotel restaurant was out of commission. The hotel offered a free breakfast in place, to their credit, but it was poorly set up. The staff was excellent.Genuine Hotels.com guest review
"Great place to stay with 3 years old boy~!"
This place is great. It has a pool, sauna and jacuzzi!! My son and my dad enjoy their time at the pool and jacuzzi. Free breakfast was good, too. The location was easy to find, and the service was great!! I'll defiantly go back!!Genuine Hotels.com guest review
6.5 miles from downtown Victoria, make sure and allow for rush hour trafficGenuine Expedia guest review
"Nice hotel, convenient location."
Helpful staff and clean room. No microwave as advertised and steam room was out of order. Otherwise a good place to stay. Easy drive to Victoria and Butchart and ferry.Genuine Expedia guest review
Very friendly and accommodating staff. Family vacation with four kids can be stressful at times. The staff was very friendly, knowledgable and helpful with eloping us find out way around and finding things to do. Thanks staff!Genuine Hotels.com guest review
One time onlyGenuine Hotels.com guest review
"Great place for its price!"
I gave it 5-star overall despite some issues regarding housekeeping and maintenance which I will talk about later, so read on. Pros: Very clean hotel--looks clean, smells clean. Sheets and comforters are crisp and immaculate white. ANY dirt is seen. More about that later. Hotel is 5-6 years old and furnished and designed up-to-date. Very sleek. Front […] desk staff, Tina, is very helpful and had a no-problem attitude and explained things for us clearly, like why housekeeping was late in making our room that day. Maintenance fixed our bathroom toilet right away. Nice pool and spa and steam room. Exercise room looked great, too. Great restaurant on site. Housekeeping quick to respond when needed. Cons: Housekeeping issues: SUPER late one day, and seemed to be in haste when they finally came--didn't change our sheets even when we specified it by placing the reminder on the bed (my kids' bed had blueberry stain and they couldn't have missed it if they looked, didn't replenish plastic cups used in the bathroom, didn't vacuum bathroom floor, always gave us less towels than needed. However, they come when needed. Just hoped they didn't need to be called to do what they must do in the first place. Bathroom toilet flush wasn't working all the time and needed fixing. Bathroom sink didn't drain very well either. Maintenance didn't come when they said they would so we endured it for duration of our stay. Read moreGenuine Expedia guest review
Very good hotel that has very clean room, comfortable beds, and friendly staffs. Close to most attractions within 20 minutes of drivingGenuine Hotels.com guest review
"Service not do great"
The room was ok but we were not satisfied with the service. We asked for some cube tips and a disposable razor but never got them. We had to go to the front desk later for them but they quickly brushed us off because they were busy at the time. Our bathroom had a dirty towel hung on the bath curtain from a previous guest. The food was expensive and […] was not good. the front desk gave us a free appetizer token to get us to eat at their restaurant but the appetizer was not even on their regular menu. what a joke. I would not come back next time I'm in Victoria. Read moreGenuine Expedia guest review
"Nice clean hotel with pleasant staff."
We stayed here only one night, but we were very impressed. All staff we interacted with were knowledgeable and friendly. The room was very clean and comfortable. Good value.Genuine Expedia guest review
Our room was not clean when we arrived. The error was corrected quickly and compensation was offered. We actually wished we had stayed another night. Our son is traveling to the area in a few months and we will recommend the hotel to him.Genuine Hotels.com guest review
"Clean and Comfortable"
The hotel was nice and clean. The only problem with the hotel was that there was only one mirror in the entire room (the bathroom mirror) which was pretty far from the sink counter.Genuine Hotels.com guest review
We liked this hotel. The room was spacious and clean, and the staff was friendly and helpful. Our only complaint is that the people staying in the adjoining room talked very loudly until about midnight our first night. The door that adjoined our rooms had a two inch gap at the bottom, so it sounded like they were in the room with us. We didn't complain […] but did pick up earplugs from reception the next morning. It was unfortunate for us that we had noisy neighbors, but other than that this was a good hotel for us. Read moreGenuine Expedia guest review
"Explore Southern Vancouver Island From Here!"
Staff was friendly, polite and responsive. They quickly supplied a microwave after we asked. Beds and bedding were among the best we've ever experienced. The one big problem was outdoor floodlights shining directly into the windows of the rooms on the first floor where we were. Even with the curtains drawn, it never got very dark in the room. The TV […] remote did not work from either bed. You had to be very close to the TV in order for it to work. In my experience, hotel remotes are notoriously poor, this one was especially so. Maintenance replaced it, but it worked marginally better than the first one. Other than that, the hotel worked for us. Its location is perfect for exploring all of the southern end of Vancouver Island with easy access to highways going in all directions. Read moreGenuine Expedia guest review
Beautiful property! As soon as they get the carpet replaced it will be phenomenal! Loved the options on property with the outdoor patio and the room was elegant and comfortable! Absolute steal for the price we got it for on hotels.com!!Genuine Hotels.com guest review
"Need a map to find"
It was not really in Victoria, not easy to find and did not look like a Sheraton. The room looked more like a summer retreat cabin. However it was comfortable and had a nice pool. Service was good. The room was clean but not impressive.Genuine Hotels.com guest review
Only 15 minutes from downtown Victoria and the rooms were much cheaper compared to downtown and there is plenty of free parking. The restaurant food was very good. We had our breakfast, before we headed out for the day.Genuine Hotels.com guest review
"Easy access from main road."
The staff was very friendly and always willing to help.Genuine Hotels.com guest review
"More than friendly, perfect in all the ways"
Location, pricing, staff, pool, room, service; EXCEEDED my expectationsGenuine Hotels.com guest review
"Nice Hotel, but lousy remotes"
TV remotes don't work well at all. Clerk at desk told me they just work poorly. Was a major workout in frustration just trying to change channels.Genuine Expedia guest review
It was clean and very comfort. I will recommend to everyone!Genuine Expedia guest review
Central location to major hwys and downtown. Definitely need vehicle. Very comfortable beds.Genuine Hotels.com guest review
"We loved it"
The room was big and clean. The staff is welcoming. The patio is very pleasant. We enjoyed the restaurant.Genuine Hotels.com guest review
"Convenient & very quiet location"
Was my second stay at this particular property. It was very convenient to all my destinations and extremely easy to access; very quiet; very comfortable beds. Staff very helpful & accommodating. However, my room only had a shower, no bathtub. This wasn't an issue for me, but might be for others. Will definitely be staying here again on my next trip […] to Victoria. Read moreGenuine Hotels.com guest review
Great location not too far from downtown as long as you have a car. Also convenient to the gardens and other tourist sites in the area. Lots of nice restaurants in the area as well and not nearly as busy as downtown.Genuine Hotels.com guest review
Better than I expectated. One of the best experiences with hotels. I will definitely use it again.Genuine Hotels.com guest review
"Quiet getaway close to the bustle"
Everything you would expect from a Sheraton at an exceptionally low price. Comfortable beds and pillows, big TV, well-kept, modern building... We had a relaxing three days. Some of the friendliest hotel staff I've ever met. Lots of shops nearby and only a 10 minute leisurely ride to downtown Victoria. A great choice if you like a quiet rest after a […] long day in the busy city. Read moreGenuine Hotels.com guest review
"Good, Clean and Comfortable"
Good, Clean and ComfortableGenuine Hotels.com guest review
Oh my, that bed was awesome, we didn't leave till close to check out time, awesome bed it sucks you in and you are so relaxed. Guy in the front was exceptional. We will be back.Genuine Hotels.com guest review
convenient location, enjoyed our stayGenuine Hotels.com guest review
Good location if you hâve a car for visiting north, est, west of the Island. i like this hôtel.Genuine Hotels.com guest review
"You need to know"
Good stay except: The bathroom without bathtube. There is the standing shower instead. You have to log back in the free wifi every time you stop using it for a while. Not convenience. Find somewhere else if you could.Genuine Hotels.com guest review
Great service and very clean! Also the breakfast in the restaraunt was great! Would definitly return!Genuine Hotels.com guest review
Wonderful beds and bedding. Room air conditioning unit was loud but this is to be expected without central HVAC.Genuine Hotels.com guest review
The pool has to much bleach.Genuine Hotels.com guest review
Very nice stay, staff very friendly and courteous. Room very clean and quiet. A little out of town and the hot tub was out of commission. We would definitely stay there again.Genuine Hotels.com guest review
Front Desk Service was great. Hotel Manager was ever present in the hotel and making sure service was great. Restaurant food was terrific. I have stayed here before and would do so again.Genuine Hotels.com guest review
"Too far out of Victoria without a vehicle"
Aside from finding the my room door open when I came back after my first day in Victoria (assuming maid service didn't close properly because nothing was missing), the hotel was nice. I was without a vehicle so transportation to & from Victoria over my 4 day stay was not easy.Genuine Hotels.com guest review
Staff was very friendly and helpful!Genuine Hotels.com guest review
"four points victoria"
Overall a nice hotel for a fair price - not close to downtown victoria, but close to Butchart Gardens and in a quiet area. The restaurant downstairs had good food, but the bar service was not so great - they were out of virtually every beer they offered on tap - it was like the Monty Python Cheese skit - I wondered if they actually ever had any beer […] on tap! Read moreGenuine Hotels.com guest review
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