had a great stay. the staff was super helpful when we had to stay an extra night due to the snow storm. couldn't have asked for more.Genuine Hotels.com guest review
"Great room, awesome pool facilities-very fun for k"
Really fun trip for our family. Staff was super nice and friendly. Easy to find the hotel and access highway to get around. Close to some good local restaurants. Pool was clean and WARM so kids could play for a long time.Genuine Hotels.com guest review
"Easy access to most things"
Really enjoyed my stay. Great gym and pool with friendly staff. Even when I made a complaint they fixed it right away and have complementary breakfast. The restaurant at the hotel was more than terrific!!!Genuine Expedia guest review
Could not be better - except for home!Genuine Hotels.com guest review
"good for business"
stayed here for a business trip....a little out of the way but good for the price.Genuine Hotels.com guest review
"Not in Victoria - in Langford"
Rooms were clean if a wee bit uninspiring for decor. A few more well placed art works and warmer finishes in the bathroom would have taken it up a notch. It's all been updated though so that was a start. Glass shower door didn't stay closed & sink faucet had to go full force to get any hot water. Restaurant downstairs was ok, great servers and new menu. […] Biggest disappointment was more about location as the address says Victoria and we were about 20 minutes drive from Victoria. Still some renovations going on in basement where restaurant was - it was cold and uninviting. So - overall not bad but nothing to write home about. Read moreGenuine Hotels.com guest review
"In the heart of town"
We enjoyed our stay. It was close to everything, friendly staff and we even got a cot with no troubles as we were a family of 5 traveling. Really appreciated the hospitality.Genuine Expedia guest review
An overall excellent stay. Staff were extremely friendly and helpful. Had a fire in the kitchen at 0420 and staff were very efficient. Consideration should be given to ensuring clients with mobility problems have first level room, had to help a client down the stairs with her wheelchair. The sink Fawcett in the room was a little weird as in order to […] get hot water the tap had to be turned fully on producing a stronger than normal water flow. Read moreGenuine Hotels.com guest review
For a newer Sheraton Hotel, even though it looks pretty on the outside, I found the quality of construction lacking. For example the pool rooms tiles are crooked and it looks like it was painted by an amateur. there also appeared to be the start of mildew growth near the ceiling. Furthermore the random towels that were available at the pool make it […] look like the hotel is trying to operate as cheap as possible, Read moreGenuine Hotels.com guest review
A very pleasent Hotel great pool, hot tub, sauna, and steem room.Genuine Expedia guest review
"Nice hotel, quiet but close to shopping"
Really enjoyed out stay. We liked the $5 restaurant coupon for each day we didn't require housekeeping . Great complmentry continental breakfast with waffles, toast and made to order omlettes.Genuine Expedia guest review
Very nice hotel in a quiet area with a plesent view of the mountains. Will be backGenuine Expedia guest review
"Extremely nice hotel."
Staff was very friendly. Room was nicely laid out. Bed was confortable.Genuine Expedia guest review
My mom and I stayed the night before the Victoria half marathon, great service, clean rooms, comfortable beds.Genuine Hotels.com guest review
Hotel undergoing some work but the staff and the overall service was excellent. Staff made sure no-one was inconvenienced by the ongoing work. Very impressed, will definitely stay there again.Genuine Hotels.com guest review
"Nice clean hotel close to all activities."
The restaurant was closed during our stay. The staff was wonderful.Genuine Expedia guest review
"Great Hotel that is convenient to shopping."
I found this hotel through Expedia and booked it online. I did not realize at time of booking that it was a Sheraton as I am an SPG guest. We were pleasantly surprised to be told by staff that there was a continental breakfast provided as a courtesy because of restaurant renovations.Genuine Expedia guest review
"Pleasant, great experience"
Clean hotel, room. Big bathroom with separate tub/shower. Staff was friendly and helpful. Complimentary breakfast was really good especially omellets. Would stay there again. The hotel was next to everything, COSTCO, restaurants, shops. Very pleasant stay.Genuine Expedia guest review
excellent choiceGenuine Hotels.com guest review
"Great location and friendly staff"
This hotel was wonderful except the room wasn't cleaned to my satisfaction. The carpet was obviously not vacuumed and our comforter had fresh dirty spots, not stainsGenuine Expedia guest review
Comfortable but Under renovationsGenuine Hotels.com guest review
I spent 2 nights at the Sheraton in Victoria which was very easy to get to from the highway. Overall hotel in good condition, some decor a little dated. Rooms very clean and comfortable. First night I made several calls to the front desk due to party in room down the hall was keeping me up all night. Problem was still occuring at 2.30am when the police […] were called - this should have occured earlier. Missed several hours sleep. This was communicated to the manager the next day and a credit was given for the room for 1 night - no other issues occured. Read moreGenuine Expedia guest review
Enjoyed everything about our visitGenuine Hotels.com guest review
"Really nice hotel, close to Inner Harbour"
My stay here was fabulous - the staff were very friendly and helpful, the room was very clean and spacious, and the amenities (pool, restaurant, hot tub, sauna) were great. I had to book a hotel room last minute on a long weekend, and essentially everything in the Inner Harbor was booked. This hotel is only a short drive away (~10 mins) from the Inner […] Harbor, in a very nice area. The cost was reasonable and I was very impressed by how clean and new the rooms were. The bed was super comfy and the bathroom was spacious and had nice soaps/shampoo etc. When I checked in they also gave me a voucher for a free local beer tasting. They have free wifi, and the standard check out time is 12 pm which was nice because it is not super early. I would definitely visit this hotel again in the future! Read moreGenuine Expedia guest review
"Very comfortable, quiet place to stay"
Great location, pleasant staff, clean and comfortable- would definitely stay there againGenuine Expedia guest review
"Well worth the extra pennies"
The four points by Sheraton was our saviour after having booked at another hotel that we found to be unacceptable for the money. Their staff were pleasant, knowledgable and helpful. The rooms were well finished and very clean. The pool area could be upgraded to reflect the rest of the hotel. The onsite inferno grill was also excellent but a bit on […] the expensive side. Read moreGenuine Hotels.com guest review
"Great hotel but its not Victoria"
Ther hotel was fine and everything you would expect from Sheraton, but tthe name is deceptive. The hotel is 15 miles from Victoria. Its not even in the same city. As a business hotel this would be terrific. As a touring destination to see Victoria - disastrous.Genuine Hotels.com guest review
"Nice hotel - good service"
Inferno restaurant food was excellent with good specials. Staff was attentive and knowledgeable about products. Staff was accommodating to modify dishes to suit our vegan teenage son.Genuine Hotels.com guest review
We wish that we could stay longer at this hotel. We will be back. ThanksGenuine Hotels.com guest review
"Good, but not perfect."
Overall, the hotel was very nice. The staff was helpful and the housekeeping service was good. The only somewhat negative point I would make is that the plumbing could be upgraded/renovated: for example, the shower fixture was an adventure to get working properly, the sink drain was quite slow, the toilet flush was weak. In other words, the plumbing […] fixtures seem old and could use an upgrade. Otherwise the hotel is very nice. Read moreGenuine Expedia guest review
Wanted to stay in a nice hotel that was fairly new, in a quiet location and was clean. Bonus was the indoor pool.Genuine Expedia guest review
"Grat location and price"
Great location net to Costco,transcanada,timhortons,restaurants,groceries and near gold streem park.excellent staffs,love the free parking and hi speed wi-fi thou didn't like the breakfast and restaurant staff.Genuine Expedia guest review
"Short leisure visit"
very nice hotel, but carpets could benefit from a refresh, very good bar foodGenuine Expedia guest review
"Kitchen dress code"
I talked to the lady general manager about a concern with the kitchen and she took the matter to a satisfactory conclusion. (ie) she was pleased that I brought the matter to her attention.Genuine Expedia guest review
"OK for a quick stopover"
An OK place to stay. Staff were not very accomodating to special requests. I asked for a late checkout which was possible but I was told this was only available to Sheraton privilege members without compromiseGenuine Expedia guest review
The rooms are great and the giant walk-in shower was amazing! I'd recommend this hotel based on the shower alone. Sadly I didn't stay long enough to check out the other amenities of the hotel.Genuine Expedia guest review
"A Lot for the Price"
The only problems we had were with the body wash/shampoo/conditioner dispenser in the shower. Two of the containers were empty and one almost empty. When we left for the day I left a note for housekeeping to let them know. When we got back later in the day, the containers were in different positions, but still empty. None of the wastebackets had liners […] in them on the first day, but liners were there after the room was cleaned. I thought the missing liners were quite an oversight by housekeeping. Very unsanitary. Read moreGenuine Expedia guest review
"Not in Victoria"
The room was nice and clean but very loud. Door to the stairs slammed shut until 3am. Also, Hotel is listed as being in Victoria but is in the Langford, about 20 minutes from downtown. Staff was friendly.Genuine Hotels.com guest review
The first room was dirty. The hotel, however, went to great lengths to rectify the situation and actually upgraded us and gave us awesome attention. Their handling of the problem was great and we will definitely be back.Genuine Hotels.com guest review
Excellent location, close to the Trans Canada Highway, which will get you downtown Victoria in about 15 to 20 minutes. The area is very safe, with shopping, restaurants and walking trails close by.Genuine Expedia guest review
"Victoria for a wedding"
Great location with nearby mall and outlet shops, nice large room. Only complaint ground level room only availableGenuine Hotels.com guest review
The service and amenities were excellent. My room was very neat and clean. The flat screen TV was nice, the bed was very comfortable, neither too soft nor too hard. In room movies were reasonably priced ($4.99). There was no bathtub, but the bathroom had a beautiful walk in glass enclosed shower with white subway tiles. The hotel is located a fair distance […] from downtown Victoria and getting to the airport and Swartz Bay ferry terminal was a bit of a jaunt. Occasionally the noise from the hallway seemed loud (although was very quiet most of the time). If you don't mind the distance and time travelling to and from the hotel, the value for the money is excellent. Read moreGenuine Expedia guest review
I liked that the gym was open 24/7Genuine Hotels.com guest review
"Good, clean hotel"
Didn't get to use features such as the pool as our stay was for one night only.Genuine Hotels.com guest review
Full service facility. Very well maintained. Excellent responsive staff.Genuine Hotels.com guest review
Well located to access shopping area and restaurants.Genuine Hotels.com guest review
Service at front desk was prompt and polite. Room was clean and comfortable. Restaurant food was excellent as was the service. Great value for the money. Highly recommend.Genuine Hotels.com guest review
"Convient for our purposes"
very happy with the hotel . The staff were helpful and accommodatingGenuine Hotels.com guest review
A wee bit out from downtown Victoria, but hotel is comfy, bar is good, food is good and the facilities in the hotel are good. Nice thing about where the hotel is, we explored the area around us a were pleasantly surprised with what we found in the area.I would stay again, no question. The only negative (and why I gave them a 3) is the check-in desk. […] They only have one person so if there is a line up, like when we first arrived, you stand in line and wait. Read moreGenuine Hotels.com guest review
Lady at the front desk was the nicest hotel clerk I have ever met. Only issue I had was I could hook up my laptop with a cord , they dont have any outlets in the rooms. I was having issues with thier wireless.Genuine Expedia guest review
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