"Everything was fantastic, except"
The hotel was beautiful! The room was very clean! The food was very good! However, Sunday morning my wife and I were awakened by someone banging at the door around 4:30 am. When i got to the door and checked the peep hole, a woman was sprawled out in front of the door, talking very loud on the phone. I listened for a second and she was talking to someone […] about how she was at the right room. So the security of the building was in check at that moment. Other than that we had a great second anniversary!! Read moreGenuine Hotels.com guest review
Loved hotel...very elegant and we even saw a few celebrities during our stay! Classy and fabulous hotel!Genuine Hotels.com guest review
"Pool way to cold"
Everything and everyone associated with this hotel was great. The only problem I had was the pool was way to cold. It's a problem when the pool deck is full of people wanting to swim but no one was in the pool.Genuine Hotels.com guest review
"Oh So Pleasant getaway"
Lovely staff, great room, had a blast! We left some items in our room at check out. Realised a day later.... Called the staff and they promptly mailed our belongings. Very professional staff! I def. will stay again.;-)Genuine Hotels.com guest review
"Service was lacking"
It is a beautiful room and very trendy and cool hotel. The service was less than par this time tho. Our rooms were not ready upon arrival and they had to switch floors for us. We ordered room service and drinks to the pool and they took 35-40 mins to bring our drinks to the pool. It was lacking to say the least. It was as if the staff did not really […] care. Hotel is beautiful tho and great location. Read moreGenuine Hotels.com guest review
"W Downtown Atlanta weekday stay"
Staff were simply great. Hotel is just like the usual W set up and if you're into that new style, you'll love it.Genuine Expedia guest review
"Booked a kind. Gave me two queens"
My experience was disappointing at this hotel I have stayed at another W hotels and my experience was completely different. Rude staff, dirty rooms. I don't recommend this hotel.Genuine Expedia guest review
Very Nice Hotel but a bit expensive for the small roomGenuine Hotels.com guest review
"close to all must see sights"
awesome! everyone was so greatGenuine Hotels.com guest review
"Confort and luxury"
I love this hotel chain and I feel like it is my second home wherever I go.The only bad part about it was the room service. I ordered room service and waited for an hour only to find out that my order never went thru. I call the front desk and they were very apologetic and comped my meal. The rooms are super nice and clean and very comfy.Genuine Hotels.com guest review
Overall the stay was ok. The only thing is that they charge for internet services and there are no late night restaurants (besides the bar). Rooms very clean but the overall staff is not very helpful.Genuine Hotels.com guest review
Everything was wonderfulGenuine Hotels.com guest review
I have stayed at W for many years. This one just felt different. Was not comfortable in my room, with everything having a price tag on it and everything was marked up 3 times more than it actually cost. Even the continental breakfast in the living room was a charge for anything that was laid out. The hotel is very dark even with all the glass. The staff […] is great, friendly, helpful, concerned about your stay. The rates that they have at this hotel are just higher on everything. You might get a good rate but you are going to be hit with charges if you do anything on whatever - whenever. Read moreGenuine Hotels.com guest review
Room was very comfortable, staff very attentive - only thing not great was how dark the rooms were - and two bulbs were out, in addition. Nice ambiance, but cant see your stuff!Genuine Hotels.com guest review
"Good for business downtown... great steakhouse"
I liked the Hotel a lot, however I just don't think that Hotels of this caliber should charge internet fees....Genuine Hotels.com guest review
"Lovely hotel and rooms but lacking service!"
The rooms at the W are great and the hotel is beautifully presented but poor service let's it down. On arrival no one offered to assist us with our suitcase (we had 4). Also during our stay we had to call room service 25 mins after having previously called for a wine opener. Then when we checked out the no one assisted with our bags. For the cost of […] rooms, the service needs to be improved. Read moreGenuine Hotels.com guest review
Amy, the conceierge, was amazing! The room was comfortable, especiall the bed. Location is excellent for any event downtown. Overall, an excellent time!Genuine Expedia guest review
"Great hotel for everyone"
It was my first time staying there and we had a great experience. We will stay againGenuine Expedia guest review
"32 Wedding Anniversary stay"
The view was beautiful on 14th floor but that was all that was offered for our 32 wedding anniversary. We always stay at the W in and out of town. The contemporary designs are remarkable.Genuine Hotels.com guest review
"Great hotel!! But, only 1 complaint!"
Loved staying at this hotel. I've stayed at many W Hotels around the country. It's my favorite place to stay when I travel in any capacity. This hotel had particularly lovely and friendly staff-better than the other W's. Plus, they drive you anywhere you need to go within a 2 mile radius. You can't beat that service. Great hotel rooms, too. Really chic […] and sexy. My *complaint* is that the wi-fi is really awful. Both the free wi-fi in the lobby and the one you have to pay for in the guest room are super slow and sometimes didn't even work right. I was there for a business trip and was stuck completely with no wi-fi at times, even when I was willing to pay for it. So, W Atlanta, please fix the wi-fi quality so I can come back. I really did love my stay!! Read moreGenuine Hotels.com guest review
"Chic, Sexy, Pricey"
An excellent hotel in almost all respects, with the sole drawbacks being pricing on incidentals, and the sparseness of the surrounding area(the closest convenience store was half a mile away). But lets not get bogged down in trite detractors - the hotel staff may have been the friendliest I have ever encountered, and I would have to honestly say that […] my stay at the W Downtown bested my last trip to Atlanta when I stayed at the Grand Hyatt in Buckhead, and that was a great experience unto itself. Read moreGenuine Hotels.com guest review
Everything about this hotel was top notch!!! The valet parking, the room, the service, the staff and the sheer beauty of the hotel itself. Just a pleasure to be there.Genuine Expedia guest review
Beautiful hotel. Service was great. Lounge and pool area were the best. Beds were the best as well. Got a great nights sleep. Only thing I didn't like was price of room service. Friend and I ordered 2 cheeseburgers fries and 2 sodas. The price with room delivery was about $60.00.Genuine Hotels.com guest review
We really enjoyed our stay. The staff at the hotel was great. It is a modern hotel. Not really our style but that didn't detract from our quality of stay. With just a short walk there are a world of eating and shopping options. If modern hotels are your style this is great place to stay.Genuine Hotels.com guest review
The only thing I would complain about is that there was no free parking you have to valet and there is no breakfast.Genuine Expedia guest review
"disappointed with noise and lack of privacy"
Staff was wondeful. No fitted sheets on beds. Loud guest and doors slamming all night two of three nights we were there. No privacy in rooms. Can see thru shower and can't have room service while you have someone in shower or someone dressing. Can hear thru door which means everyone heard us also. I counted 45 door slams on one evening. Called downstairs […] and asked to be moved or upgraded but was told they were full and could not promise any less noise somewhere else in hotel. Disappointed in noise and lack of privacy in room. Breakfast was inconsistant in taste depending on cook. The same for two days then horrible the last day we were there. Read moreGenuine Hotels.com guest review
"Can't wait to come back!!"
Amazing staff, food, clubs, amenities, & location. Will be back in March for work. Can't wait!!!Genuine Expedia guest review
I stayed in other W hotels before, but the one in Atlanta was a little disappoiting. Continental breakfast was terrible, really inappropriate. The furniture in the room I stayed needs better maintenance. But the worst of all was the EXAGGERATED amount for fragrance they spray all over the hotel, including the room. After the first 2 minutes being there, […] it becomes intolerable. Read moreGenuine Hotels.com guest review
Well maintained hotel. Great for singles & couples. Lighting poor. Overall, good experienceGenuine Expedia guest review
Having not been to Atlanta before, I relied on reviews and hotel photos. Upon arrival, my driver informed me that ladies of the night frequent the bar/lounge area. I was hoping that he was wrong, but sure enough there they were. My visit to this lounge area also included the waitress bringing me a mojito instead of a margarita, and waiting over 15 mins […] for a toffee dessert. The couches in the lounge are badly stained and with the type of people making this area their hangout, absolutely disgusting. On our floor upstairs, garbage littered the floor near the elevator over 1 day. My shower dripped water when turned off all the way. Such a disappointment from such a reputable hotel name. Read moreGenuine Hotels.com guest review
"One night getaway"
My friend and I went down for a two day getaway and wanted to stay somewhere nice and different. We heard about the W from my roommate who is from Atlanta so we read up on it and decided it was a great fit. From valeting (Which for $30 is a bit much) to walking in, getting into our room, and everything else, we had a blast! The room is very cool and […] sexy, and the hotel is clean with an awesome gym and spa. The pool had some great views although not too much sunlight, but over all it was great. We chose the W to be different, you should because it is a great stay and a very cool, easy to get to hotel. Read moreGenuine Expedia guest review
"Top notch experience"
From the Valet drop off of our auto to the check out every associate was courteous & made our stay enjoyable. Plus BLT Steak restaurant is a must visit if you stay at the W.Genuine Hotels.com guest review
"Could be better"
The hotel was nice and the stay was great. The drinks at the bar did not taste well at all. The beds were comfortable. The shower curtain was too short and water got all over the floor. Also, you could see through the wall from the shower to the room. That was a huge inconvenience. The pool was only 2 to 3 feet deep. Wasn't something that could really […] be enjoyed. The walls are paper thin. We were woke at midnight by noisey neighbors returning to their room. Read moreGenuine Hotels.com guest review
I enjoyed it.Genuine Hotels.com guest review
"Pretty but not functional."
This is more an Adult party Hotel. There are very loud music and drinking parties at the pool. Too wild for kids. Our double queen room was very tight around the beds. Beware the bathroom arrangement is unusual. They have a big translucent glass wall between the inside of the shower and the bedroom. You can see that someone is in the shower, but not […] in detail. The tub is very wide and deep. This makes it more difficult to get in and out. Be careful. The room is beautiful to look at but not as functional as it could be. It is very convenient to using MARTA from the Civic Center station. We walked over to the Corner Bakery on Peachtree every day for breakfast and to use free Wifi there. As a healthcare interior designer, I would say its time they need to reupholster the Living room too. Read moreGenuine Expedia guest review
"Just LOVED IT!!!!"
Wanted a weekend away from the house with my fiancé, and was extremely pleased... Can't wait to try a different one!Genuine Hotels.com guest review
My stay at the W Hotel was wonderful. My husband and shall return to stay there, everyone was very pleasant and the location was great. Downtown Atlanta is beautiful, we can't wait to return.Genuine Hotels.com guest review
I just stayed for one night. The bar on the 16th floor was great, besides me loosing my phone :( The style of the room was great, I loved the shower. Although I wasn't very happy with the cleanliness of the room. But I guess thats just an ongoing problem with hotels now a days. Other than that I couldn't find any real faults with my stay, I'll definitely […] go back. Hopefully I can keep up with my phone. Read moreGenuine Hotels.com guest review
"Lovely but NOT personable"
The staff was courteous, but not helpful. The room was clean and comfortable, but towels and toiletries were scarce.Genuine Hotels.com guest review
I enjoyed my hotel stay the only thing was that the car service never had y car up on time I would have to wait on it.Genuine Expedia guest review
"classy with a price"
I absolutely love this hotel.. They treated me like I was a celebrity! Im already planning another trip back! Only thing I didnt like was the $30 a day valet park..Genuine Expedia guest review
It was just ok...not worth staying here in the future.Genuine Expedia guest review
"Contemporary but lacked service"
I chose this hotel based on the reviews I read on this website and also because of the pictures the hotel posted. It was a little pricier than I had anticipated but was willing to pay the extra dollars for the wonderful service I would assume to recieve. I should have saved my money. When I arrived I didn't plan on using valet parking because of the […] $36 but in actuality their parking structure is valet only and it costs the $36 daily to keep it parked there. Otherwise you are forced to park it on a downtown street and hope nothing happens to it. The first half of our visit was met by a staff who was wonderful and willing to meet our needs, the rest of the time we were waiting for hours for extra towels and room service. The room looked as it did in the pictures but seemed a little dingy as if someone had not taken the extra time to give it a shine. I came to this hotel because it seemed young and contemporary but when I went there were several families with young children. I might use this hotel again but only if I was assured the staff had been reviewed and corrected. Read moreGenuine Expedia guest review
"Nice hotel for couples or single people"
Our room defintely had some wear and tear but the little perks made up for it. I like the fruit infuzed water and lemonade along with the apples and cookies near check in. The staff was super helpful and nice. I definitely felt it was a hotel not friendly for families because the pool was a meat market and they carded you to get into that area at night. […] Also the bathroom in the room wasn't very private to the rest of the room because one wall of the shower was like a frosted glass. It was great for my husband and I but not if you had a family. Read moreGenuine Expedia guest review
Very nice hotelGenuine Hotels.com guest review
The staff was Very Rude!! and he Up keep of the rooms where not the well!!Genuine Expedia guest review
"Great Price, Great service, Loved it!!"
I chose this hotel from the pictures as the hotel was so sexy and sleek. I drove from Ms. to attend a concert on Friday night and stayed at the W downtown for the weekend. On Sat, I enjoyed the pool on the 16th floor and was served mimosas, bloody marys, and wine from the bar as well as a fantastic salad from the kitchen delivered poolside. The food […] is outstanding and looks just like a picture out of a magazine. I enjoyed the robe provided in the room and wore it to and from the pool. The drinks and food are expensive but you will not care because the service is amazing and everything I drank or ate superb. The room was dark, sleek, modern, and very comfortable. The bedding and pillows are of high quality. I stayed in a wonderful room and that it is! Had a great view as I stayed on the 7th floor. The shower was see through into the bedroom and I liked that! Also was given a free private driver for our stay. I highly recommend this hotel for singles and lovers and not as much for families. Out dancing the night away Sat. night at Opera and good times had by all. I am definitely staying at any W I find in my future destinations. You should get the preferred customer card as you can accrue points and receive discounts, and more amenities. Have fun, I sure did! Read moreGenuine Expedia guest review
"Beautiful Hotel with Amazing Amenities"
The W Hotel Downtown was extremely nice. The staff was helpful and very willing to offer recommendations and assistance. The pool was absolutely awesome and the hotel had several fun bars to enjoy. It is in easy walking distance to the World of Coke, the Georgia Aquarium and the Olympic Park. The nearest area with a concentration of restaurants, however, […] offered touristy places like Hard Rock Cafe, which we typically try to avoid. Most of the places we visited were not in walking distance...a car is definitely necessary if you aren't prepared to take plenty of cabs. Read moreGenuine Hotels.com guest review
Very nice hotel and great service from the staff .Genuine Expedia guest review
The room and view was beautiful but for a slightly older crowd coffee should be at least provided in rooms instead of the "munchie bar" and the fridge....then when we had to mANAGE to make our way down to where the coffee was it was outrageous for plan black coffee that I could have made better at home. THe men who worked outside for cabs etc WERE EXCELLENT […] ...we never had more than a 5 min wait and they were always curtious and very helpful. Read moreGenuine Expedia guest review
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