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1 room, 2 adults
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Castelo Hotel Boca del Rio, Boca del Rio

3.5 stars
Av Las Americas 241Boca del RioVER94299Mexico, ‏‎800-491-6126
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Excellent4.3 / 5
Location
Great location
Food
Delicious food
Service
Fantastic service
Beach
Beach is poor
188See all 188 Hotels.com reviews
From 59 reviewsTripAdvisor Traveller Rating

Castelo Hotel Boca del Rio, Boca del Rio

Hotel Info: ‎866-539-8117‎

from $55
  • Standard Room, 1 King Bed
  • Standard Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 141 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

  • Extended parking

Other information

  • Smoke-free property

Also known as

  • Castelo Boca del Rio
  • Castelo Hotel
  • Castelo Hotel Boca del Rio
  • Hotel Castelo
  • Castelo Hotel Veracruz/Boca Del Rio, Mexico

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Continental breakfast is offered for an extra charge of MXN 145 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 2920
  • Conference space size (meters) - 271
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2006
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Castelo Hotel Boca del Rio, Boca del Rio’s small print

Also known as

  • Castelo Boca del Rio
  • Castelo Hotel
  • Castelo Hotel Boca del Rio
  • Hotel Castelo
  • Castelo Hotel Veracruz/Boca Del Rio, Mexico

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Continental breakfast is offered for an extra charge of MXN 145 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 188 reviews

Castelo Hotel Boca del Rio, Boca del Rio
Good3.0 / 5
The pool was terrible
We arrived and requested a handicap bathroom which they had a special room for it, but unfortunately that room it was located next to air conditioner and fans very noise we couldn't sleep all night the next day I requested to move to another room with a handycap bathroom they didn't have any rooms. I was very disappointed didn't offer anything in exchange we really needed it a a handycap bathroom for my Dad. I was very disappointed.
1 night family trip
Castelo Hotel Boca del Rio, Boca del Rio
Good3.0 / 5
Accosted at Castelo
I and my friend booked a double bed room here at Castelo. We went to veracruz to visit our friend and to join in the Carnival festivities when i booked the room I added my friend and myself to the room for privileges to stay there. I went out for the night and came back at 3am and I was accosted by the hotel staff and security telling me that I nor my friend were not on the list and we had to leave. After pulling out my phone and proving that I booked the reservations and had keys they let me go but still would not let me friend go and commenced giving him a hard way and started to drag him by his arms from the hotel and demanded that I pay them to allow him into the hotel. I gave in to paying them because it was 3am and i was extremely tired from being out partying and having to argue but I have never been more insulted in my life and will not be staying at this hotel again. I have stayed here in the past and never had an issue but after this incident I will not stay again.
1 night trip with friends
Castelo Hotel Boca del Rio, Boca del Rio
Good3.0 / 5
They only had 1 room available for handicap bathroom and that room was next to an air conditioner it was very loud we couldn't sleep all night and the next day we moved to a different room. My Dad need it a handicap bathroom and we where very unhappy after that.
3 night family trip
Castelo Hotel Boca del Rio, Boca del Rio
Outstanding5.0 / 5
Fotos hotel
Good
1 night trip with friends
Castelo Hotel Boca del Rio, Boca del Rio
Outstanding5.0 / 5
Good hotel in Boca del Rio
I stayed at this hotel for a business trip. The Expo I was exhibiting at was at the hotel itself, which was very convenient. The room was spacious and clean. Water from the sink was not potable but they provided some complimentary water bottles. The food was good as well, with plenty of options. The view from my room wasn't great, a lot of construction blocked the ocean view. However, the hotel is very conveniently located across the street from a mall.
3 night business trip

See all reviews

Castelo Hotel Boca del Rio, Boca del Rio

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