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  • Hilton Garden Inn Richmond Downtown
  • All hotels in Richmond, Virginia, United States
All hotels in Richmond, Virginia, United States
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1 room,  2 adults 
Adults Children
Room 1:

Hilton Garden Inn Richmond Downtown - Richmond

37.542758, -77.437347
3 stars
501 E Broad St, Richmond, VA, 23219 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $114
available on 05/28/13
Price Match Guarantee
4.3 266 5

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    Hilton Garden Inn Richmond Downtown
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    Landmarks near Hilton Garden Inn Richmond Downtown

    • Richmond Coliseum Hotels - Richmond 150 yards
    • Greater Richmond Convention Center Hotels - Richmond 170 yards
    • Library of Virginia Hotels - Richmond 310 yards
    • John Marshall House Hotels - Richmond 350 yards
    • Richmond St. Paul's Episcopal Church Hotels - Richmond 350 yards
    • All landmarks in Richmond

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      "Incredibly friendly staff, upscale for the price" Reviewed by a Hotels.com guest on Feb 26, 2013

      So pleased with the staff that worked here especially Bernadette and Marcel, they were wonderful and so helpful for our entire trip. I stayed here for 9 nights and got to know the staff, we had our dog on the trip and they were friendly and warm to him as well as my 12 year old daughter. It is incredibly clean and the rooms are much better than I imagined they would be considering the rate. I will be moving to the area of this Hyatt and will definitely have friends and family stay here when they come to visit. They do have a gallery menu that is available 24/7 and that was decent considering the price of what was listed. The only downside I would say is that they have a limited staff working sometimes and when you do order off the gallery menu you have to go pick it up at the front desk, but considering it is available 24/7 it wasnt all that much of an inconvenience. There is a great Mexican restaurant that shares the parking lot called Jalapenos as well as several other food and gas stations in the area, including a WAWA right next door. There were not many channels on the TV which was not a huge problem for us as we were mostly out sightseeing. I highly recommend this Hyatt. To my family and I, it became our home away from home and we didnt want to leave!

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    Overview of Hilton Garden Inn Richmond Downtown - Richmond

    Location.
    Conveniently near the airport, Hilton Garden Inn Richmond Downtown is in the heart of Richmond, within walking distance of Richmond Coliseum, Greater Richmond Convention Center, and Library of Virginia. Also nearby are Virginia State Capitol and Black History Museum.

    Hotel Features.
    Hilton Garden Inn Richmond Downtown has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a business center, small meeting rooms, and audiovisual equipment. Dining options at this business-friendly hotel include a restaurant and a bar/lounge. The staff can provide wedding services and event catering. Additional amenities include a grocery/convenience store, laundry facilities, and a fireplace in the lobby. Guests have complimentary access to an area shuttle within 2 mi. This is a smoke-free property.

    Guestrooms.
    Rooms have city views. The 250 air-conditioned guestrooms at Hilton Garden Inn Richmond Downtown include laptop-compatible safes and coffee/tea makers. Beds have Select Comfort mattresses and signature bedding. Guests can use the in-room complimentary wireless and wired high-speed Internet access. 32-inch LCD TVs are equipped with premium cable channels. All accommodations provide desks, ergonomic chairs, and direct-dial phones with voice mail. Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include complimentary weekday newspapers and irons/ironing boards. In addition, amenities available on request include extra towels/bedding and wake-up calls.

    Image of Hilton Garden Inn Richmond Downtown, Richmond
    4.3 out of 5 Excellent (266 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We attended a graduation at VCU and the location of the hotel was in walking distance to the college. Staff was great and very accomodating at the hotel.... Nice rooms, smiling staff, happy customer. We will be back! by Theresa  from Atlanta, GA on 05/15/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    King One Bedroom Evolution Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King and One Sofa Bed
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    2 Queens Evolution Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Queen Beds
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    One King Bed, Accessible

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    Accessible 2 Queens Evolution Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Queen Beds
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    King Evolution Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    Accessible King Evolution Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    This room overlooks the city. Settle onto the Select Comfort bed with signature bedding and cotton linens for a good night's rest. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Cable TV service
    • City view
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary toiletries
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Ergonomic chair
    • ESPN
    • Extra towels/bedding
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • HBO
    • HDTV
    • In-room safe (laptop compatible)
    • Iron/ironing board
    • LCD TV
    • Microwave
    • Multi-line phone
    • Premium TV channels
    • Private bathroom
    • Refrigerator
    • Rollaway/extra beds available
    • Shower/tub combination
    • Signature bedding
    • Sleep Number by Select Comfort mattress
    • Speakerphone
    • Voice mail
    • Wake-up calls
    • Window opens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 4 PM
    • Minimum check-in age is: 21
    • Check-out time is: 11 AM
    • Pets not allowed
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Caters to families
    • Caters to groups
    • Early departure fee charged

    Amenities

    • General
    • Bar/lounge
    • Designated smoking areas
    • Elevator/lift
    • Fireplace in lobby
    • Number of buildings/towers - 1
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Ballroom(s)
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Grocery/convenience store
      • Luggage storage
      • Meeting facilities size (feet) - 6000
      • Meeting facilities size (meters) - 557
      • Number of floors - 7
      • Number of meeting/conference rooms - 6
      • Parking nearby (surcharge)
      • Total number of rooms - 250
      • Valet parking (surcharge)
      • Year Built 2009
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Ergonomic chair
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • City view
      • Climate control
      • Coffee/tea maker
      • Complimentary toiletries
      • Complimentary weekday newspaper
      • Direct-dial phone
      • ESPN
      • Extra towels/bedding
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • HBO
      • HDTV
      • In-room safe (laptop compatible)
      • LCD TV
      • Microwave
      • Multi-line phone
      • Premium TV channels
      • Private bathroom
      • Refrigerator
      • Shower/tub combination
      • Signature bedding
      • Sleep Number by Select Comfort mattress
      • Voice mail
      • Wake-up calls
    • Services
    • Fitness facilities
    • Laundry facilities
    • Parking nearby
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Spa tub
    • Use of nearby fitness center (complimentary)
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Express check-in
      • Express check-out
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Hilton Garden Inn Richmond Downtown has a restaurant serving breakfast, lunch, and dinner.
    Room service (during limited hours) is available.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Golf - miniature nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: USD 21 per night
    • In-room safe fee: USD 3 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Richmond, Virginia, United States
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    Area map

    A short guide to Richmond

    During the American Civil War, Richmond was the capital of the Confederacy. Today, it is a center for arts, commerce, and state government. The Canal Walk, running 1.25 miles along the James River, is a trendy zone of restaurants, shops, and residential lofts. Other attractions include St. John’s Church (the site of Patrick Henry’s “Give Me Liberty” speech), and the Edgar Allen Poe Museum.

    see all hotels in Richmond

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Downtown Richmond - 300 yards
    • Library of Virginia - 300 yards
    • Richmond St. Paul's Episcopal Church - 400 yards
    • John Marshall House - 400 yards
    • Greater Richmond Convention Center - 400 yards
    • Richmond Coliseum - 400 yards
    • Richmond City Hall - 400 yards
    • Virginia State Capitol - 500 yards
    • Richmond Old City Hall - 600 yards
    • Valentine Richmond History Center - 600 yards

    3.0+ mi

    • Richmond Intl. Airport (RIC) - 6.2 miles
    • Louisa County - Freeman Field Airport (LOW) - 44 miles
    All hotels in Richmond, Virginia, United States
    Reviews
    • All (266)
    • Business (51)
    • Romance (13)
    • Family (18)
    • Friends (18)
    • Other (166)
    4.3 / 5
    Excellent

    Score breakdown (from 266 reviews)

    • 5.0
      (143)
    • 4.0
      (86)
    • 3.0
      (23)
    • 2.0
      (9)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.4
    • Comfort
      4.4
    • Condition
      4.5

    Reviews: Overall

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    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    2.0 / 5
    Fair
    "Good Rate, Bad Service"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    We stayed at this Hilton for two nights. The staff at the front desk, who knew the rate we were paying, were awful to us. They refused us any services that we have received many times at other Hilton hotels, including a late check out time. Because we got a good rate for the two nights, they tried to charge us extra for things that are normally included. […] I would never return to this hotel because of the service. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Such a relaxing weekend"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We attended a graduation at VCU and the location of the hotel was in walking distance to the college. Staff was great and very accomodating at the hotel. Nice rooms, smiling staff, happy customer. We will be back!
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    Theresa
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Close to the Convention Center"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Pleasant and helpful staff. Nice rooms. Good value
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Better than expected"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I typically stay at a nearby hotel, but due to price stayed here this time. I was more than pleasantly surprised. The staff was great, facility was very nice and bar and restaurant were both very good. The pool, courtyard and fitness center are more than adequate. And the cookies and lemonade each evening are a particular plus!!
    Genuine Hotels.com guest review
    5 night business trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent
    "Comfortable and Friendly"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel was very nice and the staff was helpful and friendly.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Great deal around Convention Center"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Nice property and well kept. Staff was friendly. Ample restaurants around but many closed up businesses as well.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Close to Convention Center"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My stay at the Downtown Hilton Garden Inn was very nice. Staff courteous and helpful. It is right across the street from the Richmond Convention Center, so convenient for the business meetings I went to.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Jana W.
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Great Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Supportive, friendly & informative staff. Location was ideal being across the street from convention center. Although its a bit of a hike from elevators I'd recommend staying in the lower numbered rooms along the backside of hotel. It was exceptionally quiet!!
    Genuine Hotels.com guest review
    Business trip
    May 9, 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "If coming to Richmond Convention Center"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The location was perfect, the pool was very nice, the room was large. The exercise room could be in better repair. Not all the machines were operable. Will come back to the hotel.
    Genuine Hotels.com guest review
    1 night business trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Overall poor experience. Blood on hotel room wall near coffee. Breakfast Buffett was terrible. Parking prices are overpriced.
    Genuine Hotels.com guest review
    Business trip
    May 9, 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    3.0 / 5
    Good
    "Service not up to standard"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Restaurant was the weakest link-ran out of glasses on a Fri night never served our drinks for 20 min (only was water) waited another 32 for sandwiches and salad. The whole time a tray of dirty dishes was next to our table and wait staff just kept piling more used dishes on it during our seating. Manager rectified with free meal after I left the restaurant. […] But I also left my taste for dinner there. Waited over 45 min for bathroom tissue to come to room after two separate requests. Was charged incorrectly upon departure. Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Satisifed customer willing to stay here anytime"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall I was very satisfied with my stay, from the cleanliness of the room to the location of the hotel. But what stood out the most to me was the customer service. Everyone I encountered while staying was extremely friendly and willing to assist me when needed. I would recommend this hotel to anyone planning to visit Downtown Richmond.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Happy again"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Enjoyed our stay and will be back in May!
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Patty
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "great for convention center commute"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very good. Great breakfast.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Convenient, peaceful central location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Perfect as always, this is my favorite hotel for the price in Richmond (and I prefer it to the Jefferson and the Omni). Hot tub, swimming pool, clean HUGE rooms, coffee in the lobby in the mornings...it has a lot of selling points. But what makes a difference for me is the professional, attentive yet unpretentious staff. I can't stand all that old fashioned […] phony hotelier snobbery that the 4 star hotels in Richmond haven't noticed is strangling their appeal to younger adults. We just want a comfortable clean room in a great hotel, a hot tub, and coffee in the morning. Well not as glib as that, but you get the drift. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    VV
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Good location & value except for the PARKING FEE!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We had only planned to stay one night on our way home after spending a month in Florida and visiting St. Augustine, Savannah and Charleston, SC on our way home to NH. We ended up enjoying both Richmond and the hotel so much we decided to spend a second night there. The hotel couldn't offer a very good rate for another night so we went back online to […] book the Friday night stay for only $10 more than the first night. The hotel is conveniently located to visit many of the historical sites and near several very good restaurants. The ONLY REALLY BAD PART was the $21.00 parking fee, per night. That amount is what you would often pay in Boston and New York City. Unfortunately we didn't feel comfortable leaving our car in a municipal lot because of the large amount of luggage we had to leave in the car. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Marc K
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent
    "Kudos to Issac"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We checked in late, around 11 pm. When I pulled down the covers, I found a small bug. My first instinct was to kill it. We immediately called the front desk. The maintenance engineer and a houseman, Issac, were at our door within minutes. They tore the bed apart and couldn't find any indication of further pests. They offered us another room, but it […] was a king and there were two of us and we needed two beds. The hotel was full. Issac remade the bed and put extra sheeting on it for my peace of mind. They checked the other bed and found nothing. We were confident that the bug I saw was not a bedbug. Both the engineer and Issac were very kind and took care to make sure we were comfortable. They gave us both free breakfast and apologized profusely. They turned a possible disaster into a successful stay. Read more
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    Katherine
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Perfect location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel was clean and friendly. Valet parking attendants curteous, as was the entire staff. Location was PERFECT - two blocks from our favorite restaurant & the theater. would definitely stay again.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    K & T
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Great choice for conference center or downtown"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is across the street from the convention center and within walking distance of several restaurants and a great pub. The staff was outstanding, Miss C. at the front desk and the valet team were without a doubt the most helpful and friendly I have encountered. There is a restaurant and bar, both of which are designed more for privacy than max […] capacity which is nice. I have traveled for my job the last seven years, if you are looking for a downtown hotel that you will not be disappointed with, this is the one. Read more
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    2.0 / 5
    Fair
    "Bed"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    The bed i slept in seemed to have a dip in the middle and it was very uncomfortable.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Mitchell
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Nice place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stayed here over a long weekend. We had a great view of the city and the hotel is convienently located near the downtown area. They also provide a free shuttle which is a nice feature.
    Genuine Hotels.com guest review
    4 night romance trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Very clean and nice hotel, only thing I didn't like was only parking available was valet at 21 dollars a night
    Genuine Hotels.com guest review
    Other trip
    Mar 18, 2013
    Nate
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Amazing-Will be going back."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Got a room there for two nights to enjoy a concert and see the city. It was pretty centrally located and could walk to most places. Everyone was super nice. The food (breakfast and dinner in their restaurant) was amazing. We got there on a Saturday and left Monday. Saturday when we checked in our TV wasn't working and they sent someone to fix it right […] away. The price is steep, but well worth it. Courteous people, who are very willing to help in any way. I loved it and will be going back if and when I get to go back to Richmond. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    It was good, except ther was no signal in the room for the cell phone. I had to down to use the cell phone. Overall it was good experience.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    2.0 / 5
    Fair
    "Do not be in room221"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      3.0
    Worst Hilton stay ever. Rm 221 is over parking ramp where they beep twice each time they come in and out. Do not plan on sleeping much. Asked to be moved and took forever. Worst Hilton stay I have ever had.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    Greg
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Wonderful Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Had a wonderful stay there just for one night in Richmond. Well worth the money and was treated very nice the whole time.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Mitchell W
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Great with kids"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a great stay with our two small children. They loved the pool, and enjoyed the breakfast. Having a fridge and microwave were really helpful too. Would definitely stay here again.
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent
    "Nice hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Stayed here for volleyball tournament and preferred this hotel over competition because of free internet and every room has fridge and microwave...which helps to save money on food. Wish this hotel had better food and offered a nice breakfast buffet included in price of room. Great location if the convention center is your destination.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Jen
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    2.0 / 5
    Fair
    "Very Good Hotel, Unacceptable Parking"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was more than OK in almost every area, except parking which was unacceptable. The only on-site parking was with a mandatory valet park @$21 a day - high for Richmond - but in most cases it is full early in the day and therefore not available. Your remaining options are an unsupervised lot across the steet for $17/day -also usually full - or […] cruise the streets until you find street parking within a few blocks, putting the car at some risk. Read more
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Awesome experience -- but can we please get 2-ply?"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The staff of this hotel was OUTSTANDING. The location next to the Center Stage Theater (where we were seeing a show) was fantastic (and it's close to other things we want to see in Richmond, so we'll be back. The rooms and common areas were exceptionally clean. BUTT, for all its goodness, why can't they spring for some 2-ply toilet paper? Seriously […] folks, its the little things you think about when everything else is SO good. Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Urban Caveman
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "I wanted to leave but they make it too difficult!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everyone was so friendly and professional, even the other hotel guests were great. I had to wonder if the hotel was slipping some happy juice in the water. The shuttle service is super convenient. There is a movie theater, many shops and restaurants nearby. The staff had wonderful suggestions for food and they were correct. If you got the munchies late […] into the night the food at the front desk pantry was surprisingly delicious. My only complaint is the parking situation, its almost a mandatory valet (appx.$20daily)or park across the street in public parking which only saves you about $3. However, in the winter its nice to have the car brought around for you. I wanted to stay elsewhere for less money but I liked it so much here that I stayed another night. I would do it again. Especially for the food... Croackers Spot, The Boat House and Rappahannock!!!! Read more
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    PJ
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The Hotel was nice and comfy beds, but didn't like having the valet service charge of $21.00 a night and not having car visible. However, they were out in 5 minutes with the car. One of our favorite pubs, Penny Lane Pub was walking distance, so that was great. The staff was friendly and helpful.
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    Dottie
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    3.0 / 5
    Good
    "Average"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    The hotel locaton was in close proximity to our venue. The lobby was decorated for the holiday nicely but the hotel decor needed some updatjng .The hotel was relatively clean. The service was below average. I asked for something to be delivered in the evening and it never arrived. I called in the morming but correct items were not delivered.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    KH
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Overall very good experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Stayed here on the way south for holidays but had a brief business meeting in Richmond. The hotel location (downtown) was fine. Since my wife was staying in the room and working while I went to my appt. we needed late checkout which they accommodated. Also gave us good recommendations for lunch and other local info. Room was clean, bed very comfortable […] and facilities (workout room) were decent. Would definitely stay here again. Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Gary
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Christmas Parade!!!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We stayed at the Hilton Garden for it's convenience and location to the Parade. The room was great and the service was wonderful.
    Genuine Hotels.com guest review
    2 night family trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    concert
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    3.0 / 5
    Good
    "Good overall with convenient valet service"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    The man at the front desk who checked us in wasn't the friendliest. For example, he told me he needed a credit card for 'incidentals'. I asked what that meant and he spewed off examples of incidentals and only after he ran my card, explained that they do a $50 hold on your card. He told my friend who had his own room that it's better to do it in cash […] because you get it right back. Meanwhile I'm thinking to myself, why didn't you tell me you were charging me $50 and that it's better to use cash? The room was clean enough but not spotless. The shower grout wasn't exactly sparkling white. It annoyed me that we started with three towels and three washcloths but the maid only left two of each when she cleaned the room. Odd/annoying. There are 6 or 7 floors and I had to go to pretty much every one of them just to find a vending machine with bottled water. What's with that??? The valet staff is really friendly and helpful. Read more
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    Katie
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Nice weekend with the family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel was nice. I did not like the hotel bar (too small) and had to go across the street to watch the football game. The staff were very friendly and I would go back.
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    5.0 / 5
    Outstanding
    "Great downtown hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel experience and wonderful staff!! Rooms are beautiful as well.
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Richmond Downtown - Richmond
    4.0 / 5
    Excellent
    "Good location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    It was a great location and the staff were very helpful. The mattress had a dial on it that allowed you to adjust the comfort of the mattress. The bad thing, that I thought was odd was that they didn't really clean the coffee pot. There was left over water in the coffee pot with floating coffee grinds, at least I thought that was what it was. Other […] then that it was nice and clean. Read more
    Genuine Expedia guest review
    Other trip
    Nov 19, 2012
    A Traveller
    US
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