Sofa bed was worn. carpet needs cleaning. Breakfast never happen...they were out of food and would have to wait 30 mins.. will not stay at this location again...Genuine Hotels.com guest review
"Watch out for the fees!"
We thought booking a hotel close to Lucas Oil Stadium (for the Colts game) would be worth the extra $$ since we would save parking fees. Wrong. $20 parking fee we were told about at check in. Also, to use the safe in the room, there's a charge. To use the safe! Might as well charge if you open the fridge or turn on the microwave! People don't want to […] be nickeled and dimed on a trip. Just include the charges in the room rate and be done with it. No one is going to stay there and NOT park there, right? And the safe is already in the room, whether anyone uses it or not. It was convenient to Lucas Oil, right across the street. Just feeling a little ripped off. Read moreGenuine Hotels.com guest review
"Ok for the Value"
Comfortable, clean, with good complimentary breakfast (eggs,sausage, cereals, bagels, etc) very close to the stadium and a short cab ride to everything else. Not a 5 star luxury, but very nice.Genuine Hotels.com guest review
Great rooms!! Very friendly staff!!!!!! Great areat places to walk to!! Lucas Oil Stadium right across the street!!!!! I stay here again!Genuine Hotels.com guest review
Rooms were kept clean. Walking distance to Convention Center, and really close to the stadium. Some staff were friendly, others not so much. Also, watch out for extra charges on your bill.Genuine Hotels.com guest review
The hotel was clean and was walking distance from downtown.Genuine Hotels.com guest review
Limited menu at dinner, got a list of menu items that were not available, table service poor nobody came back to ask if we needed anything and we did. Breakfast however was good.Genuine Hotels.com guest review
"A little overpriced"
We stayed at Comfort Suites on the way to Chicago and find this hotel a bit overpriced. First of all, we were not told about parking charges while booking this hotel. At check-in, we were charged $20 extra for parking. We enquired if there were other public parking spaces available elsewhere, but the staff replied in negative. Next morning, we saw garages […] nearby for public parking that were charging less than the hotel, so we were clearly misinformed. We had booked a room with King bed and a sofa bed. The room was clean but smallish. When we opened the sofa bed for our child, it blocked the way to the bathroom. Also, there was just a flimsy blanket tucked in a closet for sofabed, and it wasn't clean. The breakfast next day was good and the person serving it was very courteous and helpful. We were a little underwhelmed with the hotel, should have gotten more service for $140/night stay. Read moreGenuine Hotels.com guest review
"Near downtown and the fun activities!"
The hotel was nice, and our room was clean and very comfy. We enjoyed the breakfast every day, and staff was nice. The only problem we had was that the microwave in our room did not work. But it wasn't that big of a problem, so we just let it go.Genuine Hotels.com guest review
The room was very clean and front desk was very friendly! Would stay again if ever back there!Genuine Hotels.com guest review
"Good but not so good"
We stayed 2 night for the Indy 500. The couch and foot stool was stained pretty badly, our sheets were never changed and they have hidden cost and were never told about either one till check out. When you park in the parking garage the charge you and if you use their safes in the rooms to put your valuables they also charge you. Oh one more thing our […] sheets had holes in them and you would think if you paid 150 bucks a night somewhere that they could atleast change the sheets. Funny how they can come in and look at the brand new safes to see if your using them so they can charge but not change the bedding. We were not told once about being charged for the car garage or the using of the safes. When we were checking out I told the guy my issues with the safe and asked did you use them and went on to say how did you like them we just installed this week. Thanks for caring about my issue! Read moreGenuine Hotels.com guest review
"Just a place to stay"
It was clean enough. Not sure about value. The 'restaurant' was no place special. The bar(same space) was VERY low key. Housekeeping is spotty. Came in, took the shampoo and soap, but failed to replace. Also did not replenish the coffee.Called the front desk. After 3 hours, we finally went down to the front desk to get replacements. The bright spot […] was Caleb - at the front desk. He was great! Read moreGenuine Expedia guest review
Staff not friendly or helpful. Check your credit card for extra charges. Thin walls, bad breakfast. Won't be staying there again.Genuine Hotels.com guest review
"A great and relaxin place to stay"
I cant complain the bed was soft the breakfast was great even the television picture was crystal clear.Genuine Hotels.com guest review
"Nice location and good hotel."
In town for a convention at Indiana Convention center. The hotel was about a 10-15 minute walk away. The shuttle was not free from the hotel which seemed strange. The room was great and clean. Only complaints would be the price for a hotel shuttle and not providing a late checkout. I had to pay an additional $70 when i only requested an extra 2 hours. […] Overall though a nice stay. Read moreGenuine Hotels.com guest review
"Great affordable stay"
Nice beds and good size room. Love all the extras. Friendly and helpful staff. Love Margaret the driver.Genuine Hotels.com guest review
"Great Location and Staff but disgustingly fifthly"
Great location and very friendly staff that went out of their way to be helpful. The stains on the carpets all through the hall ways and rooms were appalling. There was mildew on the shower curtain. I am not sure what was cooking in the deep fryer in the bar but I could smell it in the elevator on the fifth floor. I realize this is by the stadium and […] the convention center and gets heavy use. But it was gross. Read moreGenuine Expedia guest review
"didnt get what i paid for"
The room was great,but, I booked this room for 2 reasons. Location and bar/lounge to go to after event . The location was great. When ew returned to the hotel to enjoy some beverages at the bar we were told the bar wasn't open and the front desk person simply pointed down the street to the only bar within walking distance. It was a very cold evening […] and was the complete opposite of what I had planned. Very dissapointing end to a trip planned months in advance. Read moreGenuine Hotels.com guest review
"The best customer service!"
I've stayed at many hotels- from expensive to cheap ones and this is the best customer service that I've ever received. A friend that I was staying with got food poisoning our last night there and the staff was so kind and allowed us a much later checkout, gave us ginger ale, and kept checking up on us. Honestly, the kindest people that I've ever met! […] Everything was so genuine. Read moreGenuine Expedia guest review
"Close to Lucas Oil Stadium"
The hotel was clean, quiet, and easy access to the stadium. We were quite pleased with the accommodations. The breakfast was nothing spectacular but adequate. The only downside was the driver of the shuttle and not being informed that there was a fee to use it. The driver could not get us to the address we gave him. We ended up getting off and walking […] the remaining 5 blocks. Read moreGenuine Expedia guest review
Nice location, ten minutes walk from enough to keep you busy for days!Genuine Expedia guest review
Good overall experience....Please see other remarks regarding our stayGenuine Expedia guest review
"THEY CANCELLED OUR ROOM."
My flight - also booked thru Expedia - was cancelled on Friday night and we were forced to stay at the Dulles Airport Hilton. Upon arriving in Indianapolis on Saturday, we went to the Comfort Suites City Centre and our room reservation had been cancelled and resold to another party. It was an extremely frustrating and inconvenient situation given the […] inconvenience we experienced from the cancelled flight. Read moreGenuine Expedia guest review
Very nice hotel. Nice room and bed. Does the elevator really need a loud voice to announce what floor you are on???Genuine Hotels.com guest review
I wouldnt call a room a suite just because its completely crowded with a couch a chair and a mini fridge. Had problems with tv. When i called the front desk they said oh this happens a lot you just need to inplug the tv for 15 seconds and plug it back in. Which might not have been a big deal if I hadnt had to move furniture to do it. It also might not […] have been so bad if it was once but it was every time we turned the tv on. They should mention They should mention that you have to pay extra a parking garage on top of the cost of the room. And do yourself a favor and bring a humidifier. Read moreGenuine Hotels.com guest review
I love staying here. The staff is always friendly and helpful. The facility is convenient to many of the places you want to go in downtown Indy. We actually walked to St. Elmo's Steak House and then on to the Bankers Life Fieldhouse for a Pacers game. The price is fair and the breakfast is very good. The rooms are large and comfortable. We had a couple […] of lamps that we couldn't get to work this time, but other than that, the room was great! Read moreGenuine Hotels.com guest review
"A good choice for the convention center"
We have stayed here in the past when visiting the convention center. While it is not connected to the center like some other hotels, it is still close and costs less. The beds are also larger at this hotel than at other nearby locations, and there is also a fold out couch in the room. The hotel also has a small restaurant, which is good considering […] there aren't many restaurants in the immediate area. Free breakfast is included, although in my experience the food goes fast. There are both hot and cold items to choose from. The shower also has good pressure, which is a plus for my family. Read moreGenuine Hotels.com guest review
Overall good just didn't like how the restrooms were cleanedGenuine Hotels.com guest review
The hotel was very nice! Friendly people working there!Genuine Expedia guest review
"Visit to Lucas Oil Stadium"
Prime location for Lucas Oil Stadium events. Great hotel with nice breakfast. One elevator was down during our stay which was inconvenient for us staying on 6th floor. Will stay here againGenuine Hotels.com guest review
"not equipped for a lot of guests on a cold weekend"
lobby was very cold, including breakfast area. Breakfast area always overcrowded, they ran out of foods, no fruit served, huge line for waffles... only 1 waffle maker. 1 elevator broke down. maid service also used the one available elevator, during rush hour of people trying to bring their luggage down and check out, so long wait for elevator usage. […] spa and pool heater was down, so swimming was very cold. they said no non-feather pillows were available. not very helpful staff. shuttle bus service was nice to have on such a cold day, though. Read moreGenuine Expedia guest review
"Don't stay in Winter!"
I arrived around 6:30 at hotel,parked in the parking lot behind the hotel and the back entrances were all locked. I had to traverse the snow and ice with bags all the way around to the front of the Hotel. I got checked in and was charged a high parking fee for outside parking. I wanted to get something to eat so I asked about the restaurant...front […] desk clerk told me it was closed because there wasn't anyone stating at the hotel. I base my stays on convenience factors like parking onsite restaurants etc. For the price with the additional parking I could have stayed at a nicer Hotel with two restaurants that WERE open. Don't bother staying here unless you are going to a Colts game because it is directly across from the stadium...only positive I can give this place. Room floor dirty due to time of year I am guessing. Lots of salt residue from front of hotel, down halls and into rooms. (parking fee listed on here is lower than what is charged by eight dollars) Read moreGenuine Hotels.com guest review
very nice hotel. easy walk ti the convention center. added bonus was there is a gas station across the street. would stay here again.Genuine Hotels.com guest review
"Girls gone wild weekend"
Used both beds and the pull out couch. They need to upgrade the pull out couch mattresses for sure. Memory foam inserts would eliminate the back pain the next morning. The staff wasnfriendly and accommodating. The breakfast was free and plentiful. The staff was always around; very safe for ladies traveling alone. Lobby is gorgeous for a budget friendly […] facility. There is also a general store for all the little items that you either forgot or want to buy. Don't forget your swim suit. The indoor pool is calling! Overall nice visit to Indy. Next time we will probably get two rooms and skip the pull out. Read moreGenuine Expedia guest review
We had a great stay, and the staff was very helpful!Genuine Expedia guest review
"Bad breakfast service"
We had horrible service for breakfast the person who made the breakfast a not nice at all! He was so mad that we came 45 mins till it closed!! Never have been treated so poorly at a Hotel!! And they had no Kleenex in the hotel when we asked for more ther said they were out!!Genuine Expedia guest review
"Nice hotel close to Lucas Oil Stadium."
Drink prices are exorbitant!Genuine Expedia guest review
"Cleaning staff is extremely obnoxious!"
Check out time is 11:00 AM. I walk out of my room with my son at 9:30 (no luggage or bags in hand) and start walking down the hall. One of the housekeepers approaches me and asks "if we are checking out." I reply that we are going to get breakfast, sorry. Her reply is "it's ok, I enjoy being here until 8:00", very rudely. I brush it off and go eat. […] On our way back to our room at approx 10:00 she asks me again if we are leaving shortly. I reply in a little bit. I replied rudely as she was annoying me at this point. 10 minutes later she knocks on our door, extremely LOUD. When I answer she asks me if I know when we are gonna check out? I don't answer her and close the door in her face. If check out is 11:00, I should not be being bothered multiple times 1 hour+ before check out time by staff. Other than this experience, the rest of the stay was what was expected. Read moreGenuine Expedia guest review
Really liked the hotel but, next time I will take my own pillows. That was the only thing I disliked was the little pillows.Genuine Hotels.com guest review
"Walking distance to alot!!"
Very nice hotel, will stay there again.Genuine Hotels.com guest review
"wheres the water?"
The room was clean. The pillows were super small, like the size of throw pillows but, the beds were comfortable. We could hear everyone around us and in the hall. The biggest problem was the water or the lack of. In the morning the girls were going to shower. Problem was that apparently on the fourth and fifth floors there was not enough water pressure […] for us to us the shower. So, did what we could and went on our way. Read moreGenuine Hotels.com guest review
For some reason the hotel decided to go with an option to have a voice announce "Going down", "Fourth floor", "Ground floor", ect. Every time the doors opened and closed. The voice is VERY loud and kept us awake throughout the late evening and early morning.Genuine Hotels.com guest review
"hotel staff is not friendly and not helpful."
It was nice the hotel has free breakfast and there are microwave and refrigerator in the room. But the hotel staffs are not so pleasant. I asked one of the staffs if he knows a hair cut salon nearby, he simply look at me blindly and said: "I don't know." He was not even willing to look it up on the internet for us. This staff was not professional and […] unkind. His attitude was cold and made me feel unwelcome. This is the worst experience I had with among all hotel staffs I have encounter. He was threatening me with his look. I believe the hotel should apologize to me and have this staff correct his behavior. The hotel should also offer me a free stay for next time. The heater in the room was not working; cold air was coming out instead of heat during the middle of night. This hotel name is Comfort Suite City Centre Read moreGenuine Expedia guest review
"Comfort suites review"
We stayed at the Comfort Suites for the weekend marathon. The first surprise was that the room only has a king bed, which is awkward, with my son at 17. Fortunately there is a pull out sofa. I am not sure in the reservation process I was warned with only one king bed, and I always try to avoid such a reservation. The second one was that there was no […] internet connection, and hotel staff reported that the router was over capacity, though at mid night, i am not sure why it would happen. Otherwise the staff was pleasant enough. Read moreGenuine Expedia guest review
From check in to check out, couldn't have asked for anything more, besides free parking. The room was large, very clean, up to date with a large bathroom and comfortable bed. The free breakfast was excellent and the lobby was very comfortable.Genuine Expedia guest review
"One night in Indy"
Needed an overnight in Indy. Property is OK. Very average. Arrived at 4am after a loooong drive, and wanted late checkout which was at 11am. I was told I could have until noon. Put the do not disturb sign on the door, and still had someone knocking at 11am. Then 5 minutes later the phone rang asking if I was leaving. BAD service...Genuine Expedia guest review
Would have better things to say if they didn't charge parking on top of the price of the room rental. Felt like a middle finger way to just get a few more bucks out of folks.Genuine Hotels.com guest review
nice hotel. good service. $17 for parking and $20 for next day game parking, pretty normal there. overall pleased with this hotel.Genuine Hotels.com guest review
"Nice place, pleasantly close to Lucas Oil Stadium"
We booked this place not really knowing too much about the area. The map said it was a half mile from the stadium but it is right across the street from the Huntington Gate, which funny enough is where our entrance was for the game. The parking location is great, they have a lot and a garage, for whatever you choose. The extra $20 for the day is not […] terrible if you are staying for a Colts game, which was the whole point of our visit. You could tell they were under some renovation which looks like it will be nice when it is done. The atmosphere was pleasing and quiet inside. The breakfast buffet was perfect for being free but we had some drinks the night before, at the included bar and those were a bit pricier than we expected. Overall good experience, the staff was knowledgeable and pleasant. I see some charges on my credit card that are pending that I may question if they go through, but I don't doubt they will handle it. Only drawback is there was no safe in the room, which we have grown accustom to when traveling. Read moreGenuine Expedia guest review
It was nice. The only thing I can say is the hot tub was closed and that was a specific amenity I was looking forward too.Genuine Expedia guest review
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