All hotels in Indianapolis, Indiana, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
515 S West St, Indianapolis, IN, 46225, United States of America, ‏‎855-239-9228
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.1 / 5Excellent

Score breakdown (from 385 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.0
  • < Previous
  • Page 1 of 8
  • Next >
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had stayed at the JW Marriott for a convention I was attending but stayed over an extra night and moved down the street to the Comfort Suites. Nice room arrangement and comfortable bedding. Enjoyed the hot tub as well. The hotel staff were very friendly and helpful. Would stay there again.
Genuine Hotels.com guest review
1 night business trip Jun 28, 2015
Jamie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice room and location. Staff was short handed and overwhelmed the night I checked in but friendly otherwise. The morning breakfast was not very good.
Genuine Hotels.com guest review
1 night trip Jun 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Had a wonderful time and will be back to stay here"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I went up to Indy for a mini-getaway. We were welcomed right away and felt at ease as soon as we walked in. There was a problem with the key card not working and Jason (who is awesome) gave us another room right away...on the same side as I has exclaimed " Oh we got the stadium side view!"for the first room.We slept well, my daughter said there was only one night where it was a little noisy. It was so nice being able to have the choice of walking downtown or catching a cab for 5 dollars( they do have a shuttle but it wasn't working the first few days we were there, the cab is same price as the shuttle). Downtown is less than a half a mile away away, an easy walk if you are so inclined,get on the sidewalk, head north and there you are. The nighttime view from our room was great. It was also great that the local Speedway was right across the street so an easy walk for munchies or whatever. All in all, it felt like a home away from home. I came back home rested and relaxed and had an absolutely wonderful time there. We will be going back to Indy as we have a lot more exploring to do and we intend on staying here at Comfort Inn again! A P.S.....I would suggest getting to breakfast (which was simple, but filling and good) early if the hotel is booked with a convention as most of them seem to get up fairly early in the morning. As for parking...there is a parking deck that you pay a fee for BUT there is also free outside parking as well.
Genuine Hotels.com guest review
4 night family trip Jun 22, 2015
Patricia
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The location is very convenient to downtown. We didn't know about the $20 a night parking they charged and they do not offer a complimentary shuttle. They charge $5 each way for the shuttle, which was a big disappointment. Their breakfast area is small and very crowded. Although the food was great! We did hear loud music one night which made it difficult to sleep. The rooms were nice, but the carpet could use some updating as it was coming up or missing in places.
Genuine Hotels.com guest review
2 night family trip Jun 23, 2015
Jeremy
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
hotel was I easy walking distance to downtown. beds are very hard.
Genuine Hotels.com guest review
3 night family trip Jun 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Family Wedding weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came to Indianapolis for a family wedding. The extended family used 7 rooms in all. All of the rooms were in excellent condition, service was great, and the stay was fine. The hot breakfasts included some type of hot eggs in the morning with different hot side dishes, including bacon one morning, sausage another, gravy and biscuits, as well as the traditional pastries and cereals.
Genuine Hotels.com guest review
3 night family trip Jun 18, 2015
Nancy
US
4.0 / 5Excellent
"Khubbs"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The staff was great. The bartender was the best. Told me all the good places to eat. Room was clean and the grab bag in the morning got me through the day.
Genuine Hotels.com guest review
1 night business trip Jun 22, 2015
Kelly
US
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great, clean rooms, right downtown!
Genuine Hotels.com guest review
2 night business trip Mar 26, 2015
Martha
US
3.0 / 5Good
"Acceptable for a concert weekend getaway"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Hotel had significant wear and tear, but was overall clean. Free breakfast was good!
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Nicole
US
4.0 / 5Excellent
"Away in Indy"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel is directly south of Lucas Oil Stadium. The staff were awesome. Parking is onsite.
Genuine Hotels.com guest review
1 night trip with friends Jun 18, 2015
Sally
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Should have extra seating for breakfast area in front of area on clear view
Genuine Hotels.com guest review
1 night family trip Jun 20, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were delighted to stay at Comfort Suites. The staff was pleasant and took care of all of our needs. We were pleased with the cleanliness of our room and the hotel overall. The location was perfect for us. The quality of service was topnotch. We would definitely book with Comfort Suites again!
Genuine Hotels.com guest review
4 night family trip Jun 14, 2015
Ken
US
4.0 / 5Excellent
"Good over all stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Breakfast room kept in great condition there was always someone there to help. Pool was nice. Bed good Down side- bathroom door hard to shut
Genuine Hotels.com guest review
1 night family trip Jun 16, 2015
Amanda
US
5.0 / 5Outstanding
"Comfort Suites at City Centre, highly recommended!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was very nice, rates were reasonable. Friendly service and accommodations. Close to the Farm Bureau State Lawn, which is why we were there to see a concert.
Genuine Hotels.com guest review
1 night trip with friends Jun 13, 2015
Raquel
US
5.0 / 5Outstanding
"Family Weekend"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel very conveniently located within walking distance of downtown. Breakfast items rotated daily. We had a lot of fun in the pool each afternoon. Hotel wi-fi was reliable. Parking (for a daily fee) available in an attached covered structure. Every member of the hotel staff that we interacted with was exceptionally pleasant.
Genuine Hotels.com guest review
3 night family trip Jun 12, 2015
Bret
US
4.0 / 5Excellent
"Nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
No problems. Will stay here again
Genuine Hotels.com guest review
1 night trip with friends Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Stay at Comfort Suites City Central"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The $20.00 parking fee for the Comfort Inn's lot was an unwelcome surprise.
Genuine Hotels.com guest review
1 night family trip Jun 9, 2015
John
US
4.0 / 5Excellent
"great for a one night stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Was nice and good price. Food was poor.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Sorry the food was not to your like but we do want to thank you for being a valued guest here at our hotel.
1 night family trip Jun 4, 2015
A Traveler
US
2.0 / 5Fair
"Summer getaway"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
I was disappointed. The room that was suppose to be a "suite was nothing more that a room with a couch. The carpets were very dirty.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for your review it will be taken into great consideration to make us a better hotel to better please our guest.
1 night family trip Jun 6, 2015
Bruce
US
5.0 / 5Outstanding
"Helpful customer service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel staff was very courteous. I left a shirt and rain jacket in my closet and they were very helpful in getting them returned to me.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Glad we could help Hope to see you in the near future
2 night business trip Jun 2, 2015
John
US
4.0 / 5Excellent
"conditional review"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
They had their housekeeping staff calling in sick and the rooms were not ready at 10 p.m.(!). My review is not considering this. We could stay late the next day so it was o.k. for us.
Genuine Hotels.com guest review
1 night family trip May 31, 2015
Thomas
US
4.0 / 5Excellent
"Check in & check out process needs work"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Check in and check out took forever; waited way too long for both. Room was clean, but definitely wouldn't call the room we got a "suite". Basically a regular size room with a sofa bed shoved into the corner. Neighborhood was definitely not downtown as advertised on hotels.com. $20 per night parking fee was really high given the hotel; would not likely stay here again.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for choosing us as your preferred hotel we hope to see you in the near future with some exquisite changes.
1 night family trip Jun 1, 2015
Elizabeth
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel but parking can be an issue. If none left in lot, which is small, must pay $20 at garage next door.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for choosing Comfort Suites City Centre
1 night trip with friends May 30, 2015
David
US
4.0 / 5Excellent
"Good Time Overall"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The rack that held the towels (in the bathroom) had rust underneath, a new miscellaneous (environmental) fee was added to the bill and the parking fee per day added up. However, We did enjoy having a fridge and microwave, clean room, pool and breakfast in the morning. Overall we had a good time!
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Sorry we missed the rack with the rust we get those replaced whenever we see something of that sort and thank you for your choosing Comfort Suites hope to see you soon
2 night family trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun girls night away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The breakfast wasn't top notch but the rest of the stay was fabulous and the hotel workers were very helpful.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for choosing Comfort Suites City Centre
1 night trip with friends May 30, 2015
A Traveler
US
4.0 / 5Excellent
"Comfort Suites Indy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Nothing to do in the neighborhood, hotel was fairly clean and comfortable, TV was pretty bad (hard to see and hear), staff was attentive and friendly
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thanks for Choosing Comfort Suites and hopefully your next stay will be marvelous, we're be happy to switch out or fix a tv just let front desk know and we're on it!
2 night business trip May 29, 2015
A Traveler
US
4.0 / 5Excellent
"Lovely"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Weekend getaway. Very nice accommodations.The desk clerk was friendly and efficient, even while being swamped with customers and phone calls. (I think his name was Quinton?) Our room was large and clean. My daughter and grandson enjoyed the pool and hot tub. We all found something we liked at the breakfast buffet.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Hope to see you return soon thank you for choosing Comfort Suites
1 night family trip May 29, 2015
Victoria
US
3.0 / 5Good
"Rooms nice but Parking EXTRA!"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Room was not ready at 6:30 pm although the hotel guarantees rooms to be ready by 3pm. We had to wait 30 minutes before getting into hotel room. Parking was $20 extra! We were not aware of the charge when hotel was booked.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
We're terribly sorry that you couldn't get into your room by 3pm and we try are best to make sure each of our rooms are above standards due to some unforeseen circumstances we were pushed back hopefully we can make it up to you in the near future.
1 night trip with friends May 30, 2015
Lindsay
US
2.0 / 5Fair
"Will never stay there again."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The pool/hot tub turned my bathing suit a different color. The General Manager basically told me I was a liar. It was a brand new suit which had been washed. It was not cheap! The "bar" not a full bar, was very expensive. The fryer in the "cafe" was not working so we had to go elesewhere to eat. My Mother has parkinson's and has trouble getting around is one reason we picked this hotel with a cafe in it. Twenty dollar parking fee is also ridiculous.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
We apologize here at the Comfort Suites City Centre that your stay was not most pleasing and being a downtown location we do charge for parking as every other hotel we can definitely take another look at out menu prices for the café hopefully we get to turn your mother's and your experience all the way around.
1 night business trip May 28, 2015
cynthia
US
3.0 / 5Good
"Hotel is fine, but needs a little work"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed here when we were in Indianapolis for the 500. The hotel is nice but has a few issues. Most notably, there are parts of the hotel that are showing their age and need to be repaired or replaced.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for choosing Comfort Suites and hope to see you return when our hotel goes through it's remodels but we do have weekly projects that we work on to keep the hotel in proper order but thanks for the tip so we can do better improving.
3 night family trip May 22, 2015
Kenneth
US
5.0 / 5Outstanding
"Indy 500 Weekend Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel facility, room and staff were great. Free breakfast was a great perk. It was understandable to be charged for parking being in the downtown setting. One area for improvement would be the driveway at the front entrance in which the shuttle was permanently parked causing some congestion. I will certainly attempt to book this hotel again for the 2016 Indy 500!
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Indy 500 is a great week to come stay with us the streets are packed with endless fun and remember your sunscreen!
2 night trip with friends May 23, 2015
Vince
US
5.0 / 5Outstanding
"Indy was a great time"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location in downtown Indy; Right next door to Lucas Oil, down the block from the Triple AAA baseball stadium...easy access to highways and airport and getting about the downtown area...would stay here again
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for staying with us Go Indians!!!
2 night trip with friends May 17, 2015
Colleen
US
1.0 / 5Poor
"Go Elsewhere!!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
This was the dirtiest hotel I think I have ever been in. The white sheets on both beds had stains. When we took the sheets off, the one mattress had mold growing on it. The common areas were dirty starting at the front entrance. The outside eating area was dirty with several dozen cigarette butts on the ground. Gross!! Would not recommend..
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
I'm terribly sorry that you did not enjoy your stay with us here as for our housekeepers they do their very best to make each room spotless and comfortable for every guest and our café attendants do deliver a clean and enjoyable setting so hopefully we can get another chance to prove to you we are a great hotel. Thank you for staying at Comfort Suites
3 night family trip May 15, 2015
David
US
4.0 / 5Excellent
"Anniversary trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was fine except the mattress was very hard. Wasn't able to sleep on it all night. Had to sleep on the couch. Next 2 nights were fair, but didn't get a restful sleep. The free breakfast was terrible. Don't like fake eggs.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
We are sorry you were not pleased on your trip hopefully we can get another chance to make things better thank you for choosing Comfort Suites City Centre
3 night romance trip May 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice stay with reservations!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This trip was the second time I have stayed at this Motel. It is an easy walk to Center City and parking is convenient. The motel is clean and friendly. On this trip I was disappointed that the AC didn't work and I didn't have a coffee maker in my room. It took two days to fix the AC and they never did put a coffee maker in the room. Despite these issues, I will stay at this motel again!
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Well Thank you for choosing Comfort Suites City Centre we know you have many brands to choose from and value your every need come back and see us.
3 night business trip May 10, 2015
Janet
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
it was great to be across from Lucas Oil Stadium. The hotel staff was very friendly and courteous.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank You for staying with Comfort Suites City Centre, come again!
1 night family trip May 9, 2015
Tim
US
4.0 / 5Excellent
"Nice, clean hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice, clean hotel within walking distance from the mall and city center bars and restaurants. My only complaint would be that as we checked in and were asked if we had a car (as every hotel does) they did not inform us that there was a $20 charge for parking.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for choosing Comfort Suites City Centre and we will try harder to do our absolute best in accommodating you as well as each guest that chooses Comfort Suites, we appreciate you and your business.
1 night romance trip May 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We liked the hotel and the location was great. Only problem was that they didn't have our reservation when we got there. Said that Hotels.com had canceled it!? Never did hear why!
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Sorry about the confusion their at check in but we at Comfort Suites would like to thank you for choosing Comfort Suites City Centre and hope to see you again in the near future.
1 night family trip Mar 26, 2015
Carol
US
4.0 / 5Excellent
"Neil Diamond concert"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
In town for a one night getaway to see Neil Diamond.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
I hope you enjoyed your stay with us! :) Thank you for staying!
1 night romance trip Apr 17, 2015
Tony
US
5.0 / 5Outstanding
"Well worth the Stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great shuttle service and free parking made it a great night for our concert at Bankers Life Fieldhouse! Nice job crew!
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for letting us know you enjoyed your stay! I hope you stay with again in the future.
1 night romance trip Apr 17, 2015
Steve
US
4.0 / 5Excellent
"Comfort Suites Indianapolis Downtown"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Only issue is the charges to my bill were not fully explained at time of check in, specifically the charge for the parking garage.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for the feedback! I do apologize if it wasn't clear enough upon arrival!
3 night business trip Apr 7, 2015
Greg
US
5.0 / 5Outstanding
"business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for staying with us! I'm glad you enjoyed your stay with us!
2 night business trip Apr 9, 2015
Deborah
US
4.0 / 5Excellent
"Family getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our experience was great. First we were given a room right across from the elevators and with two little ones that was just not going to work. They were able to move us to a room in the corner with no noise.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
I'm so glad you had you a great experience, and we were able to get you in a room that exceeded your expectations! Thank you for staying with us!
1 night family trip Mar 20, 2015
Brandi
US
1.0 / 5Poor
"almost scammed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Was good till the second night when someone called claiming to be the front desk and tried to get my credit card number claiming there was a computer glitch and they lost all my info. I did not give them any info and went downstairs to see what was going on and they said they never called and must be a scam.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for letting us know! We take this very seriously. Was there anything else that you would like to share about your stay? We are always looking for ways to improve service to our guests!
3 night family trip Mar 30, 2015
waltraud
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very convenient to why we were there. Very clean rooms and very spacious.
Genuine Expedia guest review
Response by Comfort Suites City Centre
Thank you for your feedback! We truly appreciate you staying with us!
Other trip Apr 1, 2015
A Traveler
US
4.0 / 5Excellent
"Minor issues, no complaints"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay was fine. My only complaint is the stairwell is for fire exit only. The elevators are a little slow and staying on the second floor I would have enjoyed having the option of using the stairs as opposed to wasting time waiting for an elevator. The toilet was extremely loud upon flushing it, I felt bad if people had to hear that whenever I used it. The overhead light right above the room entrance was missing a light cover. That being said, all of these are minor issues that would qualify more as annoyances rather than issues that would prevent me from staying again.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
I am glad to hear that the issues will not prevent you from staying with us again! Your repeat business is always valued. Feel free to always use the stairwell! I apologize about the elevator being too slow, but the stairwell is always an option for our guests. We have yet to receive any complaints regarding noise from toilets. It's a great priority of ours to make sure noise levels are always at a respectable level, so thank you for bringing it to our attention. I want to apologize about the overhead light above the room entrance. Our maintenance staff is checking each room to make certain all light covers are present! Your feedback is greatly appreciated! Thank you so much!
4 night business trip Mar 25, 2015
Tim
US
3.0 / 5Good
"Staff"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only staff that were friendly was housekeeping. Front desk people and restaurant staff were rude. The menu was sad, food was horrible for the price.
Genuine Expedia guest review
Response by Comfort Suites City Centre
I am terribly sorry about the issues with our front desk staff. We take great pride in making sure all of our guests feel valued and important! We are working to correct the issues you've brought to our attention. Thank you for staying with us, and we hope to have you back in the future.
Other trip Mar 29, 2015
Misty
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only one problem with the room. My son slept on the sofa bed, and the sheet had yellow stains that were not cleaned. The sheets had not been changed. Otherwise, everything else was great.
Genuine Expedia guest review
Response by Comfort Suites City Centre
I truly apologize about the stains on the sofa bed. Our housekeeping manager has been informed of this issue, and we are actively working to correct the problem! I'm glad everything else was great, and we hope to have you back for another stay in the future!
Other trip Mar 27, 2015
A Traveler
US
4.0 / 5Excellent
"Great Stay - Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was Great. Jason at the desk was a rock star and took care of us. Everyone was very helpful and made the stay comfortable.
Genuine Hotels.com guest review
Response by Comfort Suites City Centre
Thank you for giving us feedback! Our staff takes pride in providing excellent service to all guests! We all agree, Jason is indeed a rock star! :) We all hope to see you again in the future!
3 night family trip Mar 19, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel is next to Lucas Oil Dome. Breakfast was extremely crowded but overflow seating was available in banquet rooms. Hot tub was excellent. Good size and temperature. Only complaint was bathtub drain was clogged.
Genuine Expedia guest review
Response by Comfort Suites City Centre
Thank you for the feedback! I'm glad you enjoyed your stay! We are looking into the tub drain issue, and I apologize for the inconvenience.
Other trip Mar 23, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 8
  • Next >