"very enjoyable stay"
Very nice hotel and a very enjoyable stay for the whole family. Room was spacious and extremely nice. Beds very comfortable. Pool was nice and hrs were very accommodating ....6am-11pm. Looking forward to our next stay at this hotel!Genuine Hotels.com guest review
"Great location in a fun town"
Located across from Lucas Oil Stadium, home of the NFL Colts, 2 blocks from minor league baseball and about 3 blocks from a wonderfully walkable downtown with many restaurants and shopping; friendly service, comfortable rooms; walk or Uber to anywhere in 10 minutes or less.Genuine Hotels.com guest review
"the picture doesn't do it justice"
It was very convenient and affordable spot. It looks drab on the outside but it was quite comfortable for what it was.Genuine Hotels.com guest review
"Stay somewhere else"
Room had clearly not been vacuumed as there was food crumbs on the carpet. Bathroom tub would not drain. TV screen had diagonal lines through it, making it difficult to watch. Ice bucket had a little water and mold in it. Walked in to housekeeping personnel in my room for no reason 45 minutes before checkout time. When I asked why she was there, she […] looked suspicious and said she was checking how much trash I had. I complained to management and they said they were sorry and would discuss it with their staff. Read moreGenuine Hotels.com guest review
Very nice looking hotel. Right across street from Lucas Oil. Can't beat that!! Were are staying again in Nov. since we booked in May and will give it another try. Colts have a Sun. night game. We arrived about 6:30 PM and our room had not been cleaned. The manager was nice Mon. night and again Tue. AM. Gave us a free meal and parking. We were in a hurry […] because game started at 8:30 and we needed to change, eat, etc...Room was ready about 7:45 PM. When we got back to room and was opening the sofa, we did not have any sheets, etc...Went downstairs to get some and a line of about 15 people all with complaints. Only one person working in entire hotel. Was downstairs for 45 minutes. In the morning went to take showers and no towels. I hope this was just a weird event because I cannot believe they would be in business if this was normal. Read moreGenuine Hotels.com guest review
"Next door to Lucas Oil Stadium"
Thought the hotel was very nice. Comfort, clean...everything you'd want.Genuine Hotels.com guest review
"Hotel rooms not secure"
We stayed for one night to go to a Monday Night Football game. We checked in and everything seemed fine but things went terribly wrong. Their towels are dry dingy (my boyfriend found hairs on his when he unfolded it). While we were hanging out waiting to head over to the stadium, another couple walks into our room. The front desk gave them our room […] to check in with a key. They apologized and left. After the game, our room key did not work. It took 30 minutes to get into our room.. At around midnight, we had yet another couple try to get into our room with a key. Luckily we had the bolt across the door at this point. We called down to the front desk to explain everything that happened. The next morning we went to talk to the manager but there was no one we could talk too. The front desk person stated she had notes in the computer about everything that happened but she couldn't do anything. We have no idea who had been given keys to our room or how many people they checked into our room while we were at the game, nothing came up missing but that still does not change the fact that we were not secure in our room and the hotel did nothing to stop passing out our keys. The scary thing is, I saw it not only happen to us but to a few others on our floor as well. We received no assistance or apologies the next day as we checked out because there was no manager on site and the front desk only acknowledged she saw the notes in the computer. Read moreGenuine Hotels.com guest review
I enjoyed my stay but the Wi-Fi never worked.Genuine Hotels.com guest review
Sofa bed was worn. carpet needs cleaning. Breakfast never happen...they were out of food and would have to wait 30 mins.. will not stay at this location again...Genuine Hotels.com guest review
"Watch out for the fees!"
We thought booking a hotel close to Lucas Oil Stadium (for the Colts game) would be worth the extra $$ since we would save parking fees. Wrong. $20 parking fee we were told about at check in. Also, to use the safe in the room, there's a charge. To use the safe! Might as well charge if you open the fridge or turn on the microwave! People don't want to […] be nickeled and dimed on a trip. Just include the charges in the room rate and be done with it. No one is going to stay there and NOT park there, right? And the safe is already in the room, whether anyone uses it or not. It was convenient to Lucas Oil, right across the street. Just feeling a little ripped off. Read moreGenuine Hotels.com guest review
"Ok for the Value"
Comfortable, clean, with good complimentary breakfast (eggs,sausage, cereals, bagels, etc) very close to the stadium and a short cab ride to everything else. Not a 5 star luxury, but very nice.Genuine Hotels.com guest review
Great rooms!! Very friendly staff!!!!!! Great areat places to walk to!! Lucas Oil Stadium right across the street!!!!! I stay here again!Genuine Hotels.com guest review
Rooms were kept clean. Walking distance to Convention Center, and really close to the stadium. Some staff were friendly, others not so much. Also, watch out for extra charges on your bill.Genuine Hotels.com guest review
The hotel was clean and was walking distance from downtown.Genuine Hotels.com guest review
Limited menu at dinner, got a list of menu items that were not available, table service poor nobody came back to ask if we needed anything and we did. Breakfast however was good.Genuine Hotels.com guest review
"A little overpriced"
We stayed at Comfort Suites on the way to Chicago and find this hotel a bit overpriced. First of all, we were not told about parking charges while booking this hotel. At check-in, we were charged $20 extra for parking. We enquired if there were other public parking spaces available elsewhere, but the staff replied in negative. Next morning, we saw garages […] nearby for public parking that were charging less than the hotel, so we were clearly misinformed. We had booked a room with King bed and a sofa bed. The room was clean but smallish. When we opened the sofa bed for our child, it blocked the way to the bathroom. Also, there was just a flimsy blanket tucked in a closet for sofabed, and it wasn't clean. The breakfast next day was good and the person serving it was very courteous and helpful. We were a little underwhelmed with the hotel, should have gotten more service for $140/night stay. Read moreGenuine Hotels.com guest review
"Nice football location"
Right next to Lucas Oil Stadium, great location for football weekends and the convention center.Genuine Expedia guest review
"I am not so happy with Expedia."
At the time of the reservation I was not told I had to pay $20 per night to park in back of the motel or the garage. I was told there was a indoor and outdoor pool This was not true. I was not given a receipt for my stay because I paid a third party. This has never happen in all my stays in motels .I expect a receipt today. Reservation number 17780 […] 3279340 Read moreGenuine Expedia guest review
"Clean & comfortable, not far from downtown."
This hotel was clean and comfortable, and overall good value for money. The location is within 300-400m of downtown, just across the road from Lucas stadium - possibly to be avoid during football games, if your not a fan. Staff were friendly and helpful. Bed and pillows were very comfortable. American-style breakfast was good.Genuine Expedia guest review
"Excellent alternative for Indiana Convention Ctr"
Easy access to the convention center, great service at a great price.Genuine Expedia guest review
"was at a conference a couple of block away -"
very comfortable and clean . Breakfast is decent. Downtown Indy is nice. $20 per day to park either on the ground or in ramp right next door.Genuine Expedia guest review
"My First Expedia Recommendation"
The front desk staff was extremely helpful about getting a room ready for earlier check-in. This was helpful as we had been driving in extreme weather all night. The room required special attention and housekeeping was very accommodating.Genuine Expedia guest review
"Near downtown and the fun activities!"
The hotel was nice, and our room was clean and very comfy. We enjoyed the breakfast every day, and staff was nice. The only problem we had was that the microwave in our room did not work. But it wasn't that big of a problem, so we just let it go.Genuine Hotels.com guest review
Great pool, very nice rooms, close to zoo and museums.Genuine Expedia guest review
The room was very clean and front desk was very friendly! Would stay again if ever back there!Genuine Hotels.com guest review
"Great hotel in downtown area."
Great hotel in downtown area. Right next to Lucas Oil stadium. Room was very clean.Genuine Expedia guest review
"Good but not so good"
We stayed 2 night for the Indy 500. The couch and foot stool was stained pretty badly, our sheets were never changed and they have hidden cost and were never told about either one till check out. When you park in the parking garage the charge you and if you use their safes in the rooms to put your valuables they also charge you. Oh one more thing our […] sheets had holes in them and you would think if you paid 150 bucks a night somewhere that they could atleast change the sheets. Funny how they can come in and look at the brand new safes to see if your using them so they can charge but not change the bedding. We were not told once about being charged for the car garage or the using of the safes. When we were checking out I told the guy my issues with the safe and asked did you use them and went on to say how did you like them we just installed this week. Thanks for caring about my issue! Read moreGenuine Hotels.com guest review
"Just a place to stay"
It was clean enough. Not sure about value. The 'restaurant' was no place special. The bar(same space) was VERY low key. Housekeeping is spotty. Came in, took the shampoo and soap, but failed to replace. Also did not replenish the coffee.Called the front desk. After 3 hours, we finally went down to the front desk to get replacements. The bright spot […] was Caleb - at the front desk. He was great! Read moreGenuine Expedia guest review
Staff not friendly or helpful. Check your credit card for extra charges. Thin walls, bad breakfast. Won't be staying there again.Genuine Hotels.com guest review
"A great and relaxin place to stay"
I cant complain the bed was soft the breakfast was great even the television picture was crystal clear.Genuine Hotels.com guest review
"Nice location and good hotel."
In town for a convention at Indiana Convention center. The hotel was about a 10-15 minute walk away. The shuttle was not free from the hotel which seemed strange. The room was great and clean. Only complaints would be the price for a hotel shuttle and not providing a late checkout. I had to pay an additional $70 when i only requested an extra 2 hours. […] Overall though a nice stay. Read moreGenuine Hotels.com guest review
"Great affordable stay"
Nice beds and good size room. Love all the extras. Friendly and helpful staff. Love Margaret the driver.Genuine Hotels.com guest review
"Great Location and Staff but disgustingly fifthly"
Great location and very friendly staff that went out of their way to be helpful. The stains on the carpets all through the hall ways and rooms were appalling. There was mildew on the shower curtain. I am not sure what was cooking in the deep fryer in the bar but I could smell it in the elevator on the fifth floor. I realize this is by the stadium and […] the convention center and gets heavy use. But it was gross. Read moreGenuine Expedia guest review
"didnt get what i paid for"
The room was great,but, I booked this room for 2 reasons. Location and bar/lounge to go to after event . The location was great. When ew returned to the hotel to enjoy some beverages at the bar we were told the bar wasn't open and the front desk person simply pointed down the street to the only bar within walking distance. It was a very cold evening […] and was the complete opposite of what I had planned. Very dissapointing end to a trip planned months in advance. Read moreGenuine Hotels.com guest review
"The best customer service!"
I've stayed at many hotels- from expensive to cheap ones and this is the best customer service that I've ever received. A friend that I was staying with got food poisoning our last night there and the staff was so kind and allowed us a much later checkout, gave us ginger ale, and kept checking up on us. Honestly, the kindest people that I've ever met! […] Everything was so genuine. Read moreGenuine Expedia guest review
"Close to Lucas Oil Stadium"
The hotel was clean, quiet, and easy access to the stadium. We were quite pleased with the accommodations. The breakfast was nothing spectacular but adequate. The only downside was the driver of the shuttle and not being informed that there was a fee to use it. The driver could not get us to the address we gave him. We ended up getting off and walking […] the remaining 5 blocks. Read moreGenuine Expedia guest review
Nice location, ten minutes walk from enough to keep you busy for days!Genuine Expedia guest review
Good overall experience....Please see other remarks regarding our stayGenuine Expedia guest review
"THEY CANCELLED OUR ROOM."
My flight - also booked thru Expedia - was cancelled on Friday night and we were forced to stay at the Dulles Airport Hilton. Upon arriving in Indianapolis on Saturday, we went to the Comfort Suites City Centre and our room reservation had been cancelled and resold to another party. It was an extremely frustrating and inconvenient situation given the […] inconvenience we experienced from the cancelled flight. Read moreGenuine Expedia guest review
Very nice hotel. Nice room and bed. Does the elevator really need a loud voice to announce what floor you are on???Genuine Hotels.com guest review
I wouldnt call a room a suite just because its completely crowded with a couch a chair and a mini fridge. Had problems with tv. When i called the front desk they said oh this happens a lot you just need to inplug the tv for 15 seconds and plug it back in. Which might not have been a big deal if I hadnt had to move furniture to do it. It also might not […] have been so bad if it was once but it was every time we turned the tv on. They should mention They should mention that you have to pay extra a parking garage on top of the cost of the room. And do yourself a favor and bring a humidifier. Read moreGenuine Hotels.com guest review
I love staying here. The staff is always friendly and helpful. The facility is convenient to many of the places you want to go in downtown Indy. We actually walked to St. Elmo's Steak House and then on to the Bankers Life Fieldhouse for a Pacers game. The price is fair and the breakfast is very good. The rooms are large and comfortable. We had a couple […] of lamps that we couldn't get to work this time, but other than that, the room was great! Read moreGenuine Hotels.com guest review
"A good choice for the convention center"
We have stayed here in the past when visiting the convention center. While it is not connected to the center like some other hotels, it is still close and costs less. The beds are also larger at this hotel than at other nearby locations, and there is also a fold out couch in the room. The hotel also has a small restaurant, which is good considering […] there aren't many restaurants in the immediate area. Free breakfast is included, although in my experience the food goes fast. There are both hot and cold items to choose from. The shower also has good pressure, which is a plus for my family. Read moreGenuine Hotels.com guest review
Overall good just didn't like how the restrooms were cleanedGenuine Hotels.com guest review
The hotel was very nice! Friendly people working there!Genuine Expedia guest review
"Visit to Lucas Oil Stadium"
Prime location for Lucas Oil Stadium events. Great hotel with nice breakfast. One elevator was down during our stay which was inconvenient for us staying on 6th floor. Will stay here againGenuine Hotels.com guest review
"not equipped for a lot of guests on a cold weekend"
lobby was very cold, including breakfast area. Breakfast area always overcrowded, they ran out of foods, no fruit served, huge line for waffles... only 1 waffle maker. 1 elevator broke down. maid service also used the one available elevator, during rush hour of people trying to bring their luggage down and check out, so long wait for elevator usage. […] spa and pool heater was down, so swimming was very cold. they said no non-feather pillows were available. not very helpful staff. shuttle bus service was nice to have on such a cold day, though. Read moreGenuine Expedia guest review
"Don't stay in Winter!"
I arrived around 6:30 at hotel,parked in the parking lot behind the hotel and the back entrances were all locked. I had to traverse the snow and ice with bags all the way around to the front of the Hotel. I got checked in and was charged a high parking fee for outside parking. I wanted to get something to eat so I asked about the restaurant...front […] desk clerk told me it was closed because there wasn't anyone stating at the hotel. I base my stays on convenience factors like parking onsite restaurants etc. For the price with the additional parking I could have stayed at a nicer Hotel with two restaurants that WERE open. Don't bother staying here unless you are going to a Colts game because it is directly across from the stadium...only positive I can give this place. Room floor dirty due to time of year I am guessing. Lots of salt residue from front of hotel, down halls and into rooms. (parking fee listed on here is lower than what is charged by eight dollars) Read moreGenuine Hotels.com guest review
very nice hotel. easy walk ti the convention center. added bonus was there is a gas station across the street. would stay here again.Genuine Hotels.com guest review
"Girls gone wild weekend"
Used both beds and the pull out couch. They need to upgrade the pull out couch mattresses for sure. Memory foam inserts would eliminate the back pain the next morning. The staff wasnfriendly and accommodating. The breakfast was free and plentiful. The staff was always around; very safe for ladies traveling alone. Lobby is gorgeous for a budget friendly […] facility. There is also a general store for all the little items that you either forgot or want to buy. Don't forget your swim suit. The indoor pool is calling! Overall nice visit to Indy. Next time we will probably get two rooms and skip the pull out. Read moreGenuine Expedia guest review
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