"Well worth the Stay!"
Great shuttle service and free parking made it a great night for our concert at Bankers Life Fieldhouse! Nice job crew!Genuine Hotels.com guest review
"Comfort Suites Indianapolis Downtown"
Only issue is the charges to my bill were not fully explained at time of check in, specifically the charge for the parking garage.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for the feedback! I do apologize if it wasn't clear enough upon arrival!
great locationGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us! I'm glad you enjoyed your stay with us!
Our experience was great. First we were given a room right across from the elevators and with two little ones that was just not going to work. They were able to move us to a room in the corner with no noise.Genuine Hotels.com guest review
Response by Comfort Suites City Centre I'm so glad you had you a great experience, and we were able to get you in a room that exceeded your expectations! Thank you for staying with us!
Was good till the second night when someone called claiming to be the front desk and tried to get my credit card number claiming there was a computer glitch and they lost all my info. I did not give them any info and went downstairs to see what was going on and they said they never called and must be a scam.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for letting us know! We take this very seriously. Was there anything else that you would like to share about your stay? We are always looking for ways to improve service to our guests!
"Minor issues, no complaints"
The stay was fine. My only complaint is the stairwell is for fire exit only. The elevators are a little slow and staying on the second floor I would have enjoyed having the option of using the stairs as opposed to wasting time waiting for an elevator. The toilet was extremely loud upon flushing it, I felt bad if people had to hear that whenever I used […] it. The overhead light right above the room entrance was missing a light cover. That being said, all of these are minor issues that would qualify more as annoyances rather than issues that would prevent me from staying again. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre I am glad to hear that the issues will not prevent you from staying with us again! Your repeat business is always valued. Feel free to always use the stairwell! I apologize about the elevator being too slow, but the stairwell is always an option for our guests. We have yet to receive any complaints regarding noise from toilets. It's a great priority of ours to make sure noise levels are always at a respectable level, so thank you for bringing it to our attention. I want to apologize about the overhead light above the room entrance. Our maintenance staff is checking each room to make certain all light covers are present! Your feedback is greatly appreciated! Thank you so much!
"Great Stay - Great location"
It was Great. Jason at the desk was a rock star and took care of us. Everyone was very helpful and made the stay comfortable.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for giving us feedback! Our staff takes pride in providing excellent service to all guests! We all agree, Jason is indeed a rock star! :) We all hope to see you again in the future!
"Very good hotel, okay price"
My only two issues with the room were that it didn't look like the floor was cleaned well because we found bits of trail mix on the floor, and changing the room temp to something comfortable - 73 degrees, nothing crazy hot - kept the heat register running and running all night instead of turning on and off. Great service, good breakfast with a good […] selection of food, and staff were very helpful answering questions about how to get to-and-from different places. Would be a great hotel for those who want to go to the Colts game because it's right across the street. Also, was just a little pricey I felt for a Tuesday evening with nothing really going on (no sports games, racing, etc.) but hotels in the area had similar prices. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us Krista! We truly appreciate your feedback. Just so you are aware, we are diligently addressing your concerns with the carpet in your room. I hope you choose to stay with us again in the future! Again, thank you for staying with us!
"Great for the price"
The hotel was the perfect solution for not having to pay double the price while exhibiting at a conference being held at another hotel in downtown Indy. The bed was little too hard for my total comfort, but I wasn't on vacation!Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us! We are glad that we where able to save you while traveling for your conference.
"Great family find!"
Great downtown hotel located right by the the Colts stadium. Great service. Very clean and great price for a family! Great choice for a quick trip.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us. We do agree our great location, service, and price are a reason most people come back to us time and time again.
"Good Hotel for the Price Paid"
Our stay was nice. The breakfast was more then expected. The location is definitely industrial but is not far from the core downtown area. The bathroom had some small plaster holes in it. Parking costs $20/day (weekends at least) but for the convenience it was worth it. Overall I would recommend this hotel for the price paid.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us and we appreciate the recommendation.
Everything was very good. they were very accommodating.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us!
"Nice hotel, nice bed. Sofa bed wasn't comfortable"
Came in for maroon 5 concert. Very convenient location and nice underground parking.Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are glad that you enjoyed your stay with us. Please keep us in mind in the future when in the Indianapolis area.
hard to find after dark. Very nice hotel lots of room would recommend againGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us! We really appreciate your feedback and will work to improve our visibility at night! We look forward to welcoming you back in the future.
Not bad, but the heater in the room made noise all night....Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us! We are glad that you enjoyed your stay but sorry that the heater made noise. We will address this issue immediately.
"Wold not stay again"
I was not told that the spa tub and pool were closed while making the reservation. I could not get to sleep until 2 am because I could hear people closing their car doors in the parking garage and the person in the room beside me kept going out of his room and slamming the door. We also had ajoining rooms and the person next door woke me up once I got […] to sleep jiggleing the door I am assuming he thought it was a closet. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre I sincerely apologize that you encountered so many noise issues while staying with us. We will work to improve the decreased comfort of this noise for our guest in the future.
"Good hotel, but breakfast left us hungry."
Hotel is a good location. Room was clean and nicely decorated. Check in went smoothly, and staff were courteous. The only negative was the breakfast. It was a very small area, and there wasn't enough seating. The food was OK, but there wasn't enough for the people there. I ate a light breakfast because of that. The space just was not big enough for […] the size of the hotel, and there was insufficient food for the number of patrons. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre While we are glad that you experienced a positive guest service experience we are disappointed that we failed you in the breakfast area. We will work to improve this issue for the future.
"Best hotel in Indy!"
This was our third hotel in five days, so we were pretty road-weary by the time we arrived late on a Sunday night. The clerk on duty, Preston, was incredibly helpful and understanding of my exhaustion. When he noticed I was traveling with four gangly teenage boys, he upgraded our room to a larger suite, noting that they would not have all comfortably […] fit in our original room. As we chatted while he signed us in, I shared some of our unexpected challenges in or journey, including the need to put new brakes and rotors on our borrowed vehicle two days prior. The clerk waived the parking fee for us, gave directions to a drug store in the middle of the night to help us care for an injury one boy sustained earlier that day, and even provided first aid supplies to help tide us over. Best night of sleep during the whole trip! Clean and sizable bathrooms, plenty of bedding, terrifically comfortable beds, lots of room, and great staff. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for the compliments! We are glad that you where able to have a wonderful experience with Preston and our other staff members.
"Newer hotel, not much up keep."
Hotel seemed to be newer up to date. But bathroom in our room missing cover over the light, tv remote missing cover over batteries, and remote didn't work for tv.Genuine Hotels.com guest review
Response by Comfort Suites City Centre I sincerely apologize that you experienced so many issues with your room. We will make our housekeeping department and maintenance team aware of this to correct it immediately. I sincerely hope you will give us another chance if you find yourself in the Indianapolis area in the future.
"2 nights in Indy at the comfort suites"
This Hotel is located across the street from Lucas Oil Stadium. Downtown restaurants are a 10-15 minute walk minimum. I would recommend a taxi for the evening, but during the day we enjoyed the walk. Downtown has numerous eateries, shopping and cultural opportunities. The hotel does have a restaurant/bar-I wasn't real impressed- I would recommend going […] elsewhere. I was disappointed they didn't sell laundry soap/dryer sheets. I had to go on an adventure to find a cvs in the evening after a long drive. Other then those 2 issues, I did like the hotel. Staff was helpful, the beds and pillows were comfortable- loved that they had 2 types of pillows 1 hard and 1soft. The price was right. So, between the pillows, price and relatively close to downtown- if I end up back in Indianapolis, I will choose this hotel again Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for stay with us! We agree our great location, cozy bedding, and guest oriented staff are one of the reason that our guest return. For our guest convenience we do offer laundry supplies in our pantry located at the front desk, which includes detergents and softeners. Please feel free to keep us in mind for future visits to the city.
Pros: 1) Right beside Lucas Stadium. If you are attending a game or event, this hotel is perfect. 2) Free breakfast (eggs, waffles, sausages, gravy, fruits, yogurt, pastries, coffee) 3) Modern, new decor, style 4) Swimming pool and hot tub 5) Gym (elliptical, treadmills, bikes, resistance equipment) 6) Half mile walk to/from Convention Center 7) Friendly […] staff (in general) 8) General public areas were kept clean and free of clutter Cons: 1) My room was not cleaned for 2 days! Although the housekeeping lady apologized, there needs to be a system in place for all guest rooms to be cleaned before guests arrive back from an all day conference! Completely unacceptable for whatever reason! 2) Some towels had stains. 3) Breakfast items tend to disappear quick and not refilled. So, eat early at 6 am especially if there is a big event. 4) Bananas were green one morning. 5) Checkout time is at 11 am instead of 12 noon. 6) Make sure to check your final bill because there is a chance that you are also billed for "Safe w/ltd Warranty" which I don't even know existed. 7) It can be noisy if there are kids and/or students next to your room. Read moreGenuine Hotels.com guest review
Response by Comfort Suites City Centre While we are thrilled that you chose our property to stay at while in the City of Indianapolis, we are disappointed that we failed you. Please know that the management team and myself are examining each issue to prevent them for happening in the future and hope you give us another chance if you find yourself coming to Indianapolis in the future.
In town for wedding at Downtown Hotel. Many switched to this hotel to save money. The hotel was clean, amenities and food weren't 5-star but were readily available and consistent. Great experience for what was needed. Highly recommended if looking for a nice, economic stay.Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are glad that you agree that we can offer guest the same amenities and service as 5 star hotels at a more reasonable price. If you are ever in the city again, please keep us in mind!
"Indy comfort suites"
The rooms were spacious and clean. The bed was very comfortable. The breakfast wasn't great but the staff was over the top friendly.Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are more than glad that we where able to meet your expectations of providing you not only with friendly great service but spacious clean rooms also.
"Great stay, expensive hotel parking"
Hotel was in great shape, very clean and comfortable. Staff was pleasant and helpful. Was not impressed by the breakfast and very disappointed about how much it was to park at the hotel.Genuine Hotels.com guest review
Response by Comfort Suites City Centre While we apologize for the parking fees and not being able to provide you withe the breakfast you desired, we are glad that you experienced our great service, which is one of the reasons our guest continue to come back and call us their home away from home.
The hotel was very nice and the location was great. Right near downtown and all the restaurants. My only complaint is the parking fee. I feel like this could be included in the hotel pricing.Genuine Hotels.com guest review
Response by Comfort Suites City Centre I apologize that we where unable to include the parking fee in your rate but am more than happy to learn that you enjoyed our location, amenities and service while with us.
My only complaint was the pool was shut down due to "unforeseen circumstances". Everything else was great! Great price and great location due to walking distance of Lucas Oil Stadium!Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are glad that you enjoyed your trip in general and apologize for having the pool down due to malfunctioning equipment. Our guest safety is number one to us and we do not want to fail them. I hope that you will keep us in mind in the future if you are ever in the Indianapolis area.
"low water pressure."
I stayed 2 nights. The parking was too expensive or I would have stayed more nights. The rooms were clean. The water pressure was very low. Bathing with multiple partners would be impossible. The bartender at the bar was very good looking.the location was very good.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us! We will look into the water pressure issue that you mentioned.
"Easy stay near downtown"
Just needed an affordable clean hotel for one night in downtown Indianapolis and this fit the bill.Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us and we agree our rates are more reasonable then our neighbors!!
"Nice hotel, ridiculous parking policy"
The hotel was very nice. The room was spacious and clean, and the lobby looked very contemporary and appealing. What disappointed me, though, was the fact that I had to pay 20 dollars per night per car just to park in the parking lot. There wasn't a Colts game, and I didn't even park in the garage. I was staying there with three of my friends, and we […] all met there separately, so what we paid for parking almost doubled the amount of money we paid the hotel (literally). Absolutely ridiculous. I will definitely not be returning for future stays in Indianapolis. Read moreGenuine Expedia guest review
Response by Comfort Suites City Centre I apologize that you where disappointed in the parking fee. I wish we had a way to make it up to you in a future stay. Due to our downtown location we contract out all of our parking due to the limited parking offered downtown.
"Good for Colts games"
The hotel was in the block next to Lucas Oil Stadium and walking distance from downtown Indy. There was a charge for parking but we were able to pay for an extra day of parking so that we could leave our car there and go to the Colts game. It was really nice to eat breakfast at the hotel, then walk across the street to the tailgating festivities and […] to the game and not have to worry about traffic or where to park. The night before the game, we went downtown for dinner and to visit several bars. The hotel was close enough to walk back. Read moreGenuine Expedia guest review
Response by Comfort Suites City Centre We are glad that you enjoyed your accomadations! We service alot of the Colt Fans and look forward to serving you in the future! GO COLTS!!
"The BEST for the money!"
This was the cleanest hotel in this price range that I have ever stayed in! The staff was incredibly friendly and helpful as well. The only thing that tops it are 5-star hotels I've paid BIG money for... Keep up the good work!Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thanks for the compliment! We are thrilled that you enjoyed your clean, comfortable accommodations, and we where able to give you great customer service.
The room and customer service was amazing, but one of the reasons we picked this hotel was the breakfast to save us time. The breakfast was a mess at NO time could we even get into the room that it was being served. This needs to be worked onGenuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for complimenting us on our customer service. Please know that we value all suggestions! We are currently working on resolving the issues with our limited breakfast area.
Hotel was great, I didn't understand the extra 20.00 for parking I'm use to it being free. But everything else was great.Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are glad that you enjoyed your stay with us.
"Location compensates for poor check-in service"
While the check-in experience was horrendous, the overall experience was acceptable, including a comfortable room and a delicious breakfast each morning. The location allows for easy access to any event in the downtown area.Genuine Hotels.com guest review
Response by Comfort Suites City Centre We are glad that you where able to enjoy your experience and breakfast with us. Please know that we take all comments serious as we strive for 100% guest satisfaction. We will look into our check in progress to improve in this area.
"Great but late"
We traveled specifically to go to the colts game was great location. Staff and facilities were good. Only concern after traveling 700 miles by car room was not ready until after 7pmGenuine Expedia guest review
"had to ask for clean towels"
Its close to lucas oil stadium. booked one night. stayed an extra night. didnt get clean towels or room cleaned. maid was in room. curtain was opened when we returned. talked to the maid. she said other maid must not have cleaned room. had to ask for clean towels. not happy.Genuine Expedia guest review
"Worse part was having to leave!"
Staff was friendly and professional. No complaint.Genuine Expedia guest review
"Excellent stay for business or pleasure!"
In town for business. Room and service were excellent. Will definitely put this hotel on my return list!Genuine Hotels.com guest review
Response by Comfort Suites City Centre Thank you for staying with us and we are glad that you feel comfortable in referring us.
I spent 3 nights here recently for a convention. The hotel was wonderful, the staff was awesome and I slept like a baby. The only problem I had was my own fault. I didn't expect it to be so cold and the walk from the hotel to the convention center was chilly. Again, that was my own fault. I would highly recommend this hotel to anybody look for a comfortable […] and affordable place to stay!!!!!!!! And I almost forgot…I appreciate coffee & tea 24/7!!!!!!!!!!!!! Read moreGenuine Expedia guest review
"Nice and easy"
Hotel is nice and parking is easy. My only advice would be not to eat there.Genuine Hotels.com guest review
Response by Comfort Suites City Centre I'm glad to hear you found our hotel nice and the parking easy! :) I do apologize about you experience with the food. We are always looking for ways to improve, so the feedback is extremely helpful! Thank you for staying with us, and I hope to have you stay with us again in the future!
"Very close to all areas we visited"
Great stay; it was only a short cab ride to Banker's Life Fieldhouse and other places we visited, such as the Imax theatre. Everyone was helpful and we were recommended a great place to eat by the bartender.Genuine Expedia guest review
"Fans gone wild"
I usually don't care what a hotel room's like when I'm only going to be in it for about 9 hours. But in this one, the room fan went on, very noisily, about once every 15 minutes, blasting freezing air at my face. It was the perfect system for keeping a person awake, and no amount of fiddling with the temperature controls made it stop. The otherwise […] perfectly nice hotel staff seemed indifferent to the problem when I told them about it in the morning. Also, even though I'd made the reservation on Expedia, and paid for it in advance, it took 5-10 minutes to check in, at 11:00 PM when I was the only person there. The lobby TV was blaring out a sitcom when I arrived at 11:00 PM. Read moreGenuine Expedia guest review
"Not a fan."
We were charged $20 by the hotel to park in the $14 public parking lot, the room was filthy and had hair in the bathtub, and the breakfast food was disgusting. When we went to order room service we were told that they didn't have room service and the menu in the room was from a local restaurant, but we would need to look up the phone number because […] they didn't have it.... What?!?! I'm not happy with my experience and will not return. Read moreGenuine Expedia guest review
The suite was great plenty of room. Bed was very comfortable.Genuine Expedia guest review
The hotel room is very nice. The bed is comfortable. The room has a couch but was on the other side of the room from the TV. If you want to watch TV you have to sit on the bed. The room is a good value.Genuine Expedia guest review
Room was fine but housekeeping used any excuse to not clean room. Great location to Lucas Oil. Breakfast area could be bigger.Genuine Hotels.com guest review
Great location! Walking distance to mall and Lucas Oil Stadium. Room was clean and comfortable. The staff was nice and attentive. Free breakfast was okay. The hours for breakfast were nice did feel rushed. Downside $20.00 a day parking fee.Genuine Hotels.com guest review
The size of the room was great. The pillow cases and towels were a bit rough. The bathroom was not sufficiently cleaned. Bed was a little hard. The air freshener was applied too liberally. However, the staff was excellent. Thanks for the bandaid!Genuine Hotels.com guest review
TERRIBLE PLACE TO STAY. THE ONLY GOOD PART IS THAT IT IS WALKING DISTANCE TO LUCUS OIL STADIUM. NO WI FI ANYWHERE IN THE HOTEL, AS ADVERTISED AND ONLY AFTER THE 4TH CALL TO CUSTOMER SERVICE DID THEY TELL ME THAT IT HAD NOT WORKED ALL WEEK. WASTED 1.5 HOURS. ONLY 2 - 15 WATT BULBS IN THE BATHROOM, NO BULB IN THE OVERHEAD LIGHT...MOOD LIGHTING AT IT'S […] WORST, THE PULL OUT BED BLOCKS THE WAY TO THE BATHROOM. SO, NO ONE CAN GO TO THE BATHROOM IN THE MIDDLE OF THE NIGHT WITHOUT STEPPING ON THE BED AND WAKING UP THE PERSON SLEEPING THERE. THE FOOD WAS JUST AS BAD: DINNER IN THE "RESTAURANT". GREASY CHICKEN NOODLE SOUP WITH STALE CRACKERS; CEASAR SALAD THAT WAS INEATABLE..4 CUPS OF DRESSING DROWNED OUT THE 2 HANDFULS OF CHEESE THROWN ON AND THE SMALL SPATTERING OF LETTUCE. THE RUDE AND SURLY WAITRESS WHO THREW THE SALAD AT ME, 25 MINUTES LATER THE "SALAD" CAME OUT AND THEN ANOTHER 20 MINUTES LATER MY DAUGHTER'S DINNER SHOWED UP. BREAKFAST WAS NOT MUCH BETTER, UNDERSTAFFED, AN HOUR LINE FOR A SELF SERVE WAFFLE. ALL IN ALL A TERRIBLE PLACE TO STAY. Read moreGenuine Hotels.com guest review
"A good hotel if you ignore some small details."
The hotel staff was very knowledgeable about the area and friendly. A personal preference: I would have preferred to speak to the young lady at the night desk while she was not chewing gum. I had expected a bit more out of breakfast from a downtown hotel. There was a decent selection of food. Lots of things kids would like. I do not believe the scrambled […] eggs are fresh and the meat was overcooked and dry. The room and amenities were very nice. I stayed in room 500. Just so you know, the view is terrible. This particular room overlooks some kind of junkyard and the stadium across the street. Also, don't lean on the marble windowsill. It is not glued down. Another tip: don't leave anything on the bed. My daughter left her pajama bottoms on the bed and the cleaning staff did not make the bed. Instead, they left a form letter saying that due to legal reasons, they would not make the bed because a personal item was left on it. Either Indiana is an extremely litigious state, or the cleaning staff was interpreting the legality of the issue to the extreme to avoid making the bed. Read moreGenuine Hotels.com guest review
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