Privilege Aluxes Isla Mujeres Hotel - Isla Mujeres

Stay was Feb 16-23. We have nothing but good to say about this hotel. Service excellent, room excellent, stay excellent. We did not do all inclusive but chose to do all meals except for BF off site. It worked out well and we had wonderful culinary experiences on Isla Mujeres. But our BF was also very good and I have no doubt that other meals would have […] been as good! We loved this hotel. Don't hesitate to book! Read more

I am happy to say I picked this hotel with great results ...very good staff ...good food ....I enjoyed the location on the beach and a short walk from the ferry For the costs ...you cann't do better

The beach is unreal at this hotel. The hotel is on an awesome spot on the island. It's very relaxed. Nice pool but spent most of the time by the beach. The beach side restaurant is pretty awesome, unreal guacamole. The hotel room it self is very good size, we were in the superior room. The hotel is really nice, but can tell it needs some maintenance. […] Like pain coming off near the pool walks, and the first room we were in didnt have hot water. We later switched rooms and it was ok. One thing I really didnt like was that they said they had wifi in many places, but yet, it only seemed to work in a specific area in your hotel room only. Either balcony or bedroom. And if you moved you lost a signal. They said there is wifi at the beach side cafe, there isnt, it doesnt work. The food at this hotel is pretty good. I was happy with it. Great selection for a vegetarian. :) Some of the workers at this hotel really didnt care to help, specificaly a bell boy at the front. Some workers were very forgetful and just werent interested in helping at all. And others were great. Best things about this hotel is the beach that it comes with. The sand is the water colour is beautiful. The Spa ladies were unreal and VERY friendly. and Great service. Read more

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We went to Privilege Aluxes for our minimoon. The hotel is beautufil and very quiet. Service was great and we enjoyed the food. There are 3 restaurants, one of them is a buffet. We had an all inclusive package and enjoyed a variety of drinks. Our room was very nice and included a powerful air conditioner, large bathroom, small fridge (which was part […] of our all inclusive and restocked every day) and a jacuzzi. As I said, the hotel was pretty quiet, other than the pool and the beach, there wasn't much to do (there was also a beach volleyball court somewhere nearby). We didn't mind because we went to Isla Mujeres to relax. There is a variety of excursions and tours that you can take. We opted for a whale shark tour and loved it. However, on the day that we went, it was really windy and the waves were large and we (and other people in our boat and other boats too) got a little seasick. Sports fishing is also very popular. For people who prefer to stay on land, there is a little market right outside the hotel as well as bars and restaurants. The only downfall that I can think of is that the hotel is kinda far from the Cancun airport. You have to take a shuttle (US$20/person) or taxi (around US$50) from the airport to Puerto Juarez then a ferry to Isla Mujeres (US$6/person one way). We chose the shuttle but I'm not sure we'd do that again... The driver was kinda slow and we had to stop at least 5 times to drop off other tourists on the way to Puerto Juarez. Once on the island, you can take a taxi, rent a golf cart or walk. We chose to walk thinking that the hotel would be really close but it's not exactly close (a good 10-15 min walk), especially when you're carrying suitcases of wheels on cracked and uneven sidewalks with tons of tourists and locals everywhere to slow you down. It's not that bad to walk but I would have liked to know ahead of time. The hotel does offer a private shuttle (which is a taxi) and we chose that option when we left. It was much more convenie Read more

We just stayed 5 nights in this hotel and could not have been more satisfied. VERY nice rooms, good beach location and service, nice pool. Breakfast buffet is good (we did not eat any other meals at the hotel). Hotels.com rates this hotel as 4*, this is clearly a 5* property in my opinion.

We took our daughter's family wIth us for a week's escape from the northeastern winter. Weather was excellent , the 2 suites we've booked were very comfortable and spacious. The food (all inclusive) was good and the stuff very friendly. Only problem was they made up our rooms very late, we had to give it up once, to be able to get some rest in the afternoon. […] All in all it was a very good choice. Read more

Best location of any of the hotels. On the beach and next to the market. Very friendly staff. Had some trouble with bathroom door sticking and immediately sent someone to fix it. Stayed for two weeks and completely enjoyed ourselves. We got the included breakfast buffet so we could try the surrounding restaurants during the day. Great buffet and many […] good eating places away from hotel. Would stay there again. Read more

Our recent stay at Privilege is our 2nd year there and once again we thoroughly enjoyed our stay. The service is great - although I missed our welcome drink. The food is very good and everyone is nice and friendly. The hotel location is great and the beach bar and service is excellent. We hope to return again next year.

Excellent location, VERY spacious rooms ("apartments" is more likely to describe it). Very nice 80s design style. Note that the hotel is adjacent to a school, especially if you like to sleep in in the morning.

Privilege Aluxes Isla Mujeres was a perfect location and facilty for a get away. We loved the beach, the staff was greatr, and the location was perfect. The breakfasts were fabulous. We had an ant problem in our bathroom but dealt with it-I would rate 10 out of 10 and highly recomend.

My wife and I had a very good time. It was a very romantic getaway with a jacuzzi on our balcony and canopy beds throughout the resort. The grounds and the room were beautiful. The reasons I did not give it a five. Was the food was not spectacular, but we chose not to do the all inclusive and enjoyed the local restaurants immensely and when we ran the […] jacuzzi, it was leaking water into our bathroom. Read more

We were bumped up to an apartment as we were staying for 5 days. It was palatial! The hotel itself is in a great location near the ferry and on the best beach (north). It's also a stones throw from the town which is a little gem, with lots of small craft stores, restaurants and cafes....We didn't use the pool which looked very nice, as the beach was […] lovely! The massage in the hotel was expensive and not great and breakfast sometimes was a bit scattered service wise but really good otherwise, lots of fresh fruit, omelettes breads cheeses smoked salmon.....yum! .....Stay here! Read more

We were recommended to Aluxes by my sister-in-law, and what a great find! We were upgraded to a suite with a kitchenette (but no pots/pans/utensils, just things for coffee... we never used it so I have no idea if you can request these things from the hotel) with a beautiful balcony overlooking the pool. The materials and decor in the place were impeccable […] and modernist. I did note the "musty" smell, but it didn't bother me- comes with being in the more humid climate. Everything was beautifully clean. The pool isn't heated, which during some parts of the year, makes it too cool for swimming. The attached hotel beach isn't that great, but you can walk just around the corner to Playa Norte if you like. Otherwise, you can use the palapas and chairs that are included with your hotel cost. Also, the included breakfast buffet is quite nice- all sorts of hot and cold offerings, both Mexican and American style breakfast. Delicious! Read more

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This gem of hotel helped make our stay on Isla Mujeres a sheer delight. Everything about this moderate sized hotel was perfect, from being greeted at reception with a glass of wine to the beautiful grounds to our modern room with exquisite, clean decor, luxurious linens, a comped mini bar, and a hot tub for two on the balcony was great. The marble bath […] with a huge shower, large vanity, and separate toilet room just added to the experience. The buffet breakfast was very good and the service at breakfast was friendly, courteous, and prompt. The beach accommodations with lounges, tiki huts, cabanas, and the beach side service was great as was the pool area. My husband and I would return to this fabulous hotel in a heartbeat and hope to in the near future! Read more

Incredible rooms very clean, would surely recommend to anyone!

It is a fantastic hotel, very close to the heart of Isla Mujeres. The room was not too big, but it was very clean and comfortable. It was a good surprise to see the jacuzzi in the terrace! I definitely recommed this hotel, I won't give top grades though because they did not clean the terrace, the didn't give us shampoo or gel the second night, and the […] only time you can have a tasty hot breakfast is at 7 am. Everything else, excellent, I still dream of their hamacas on the beach... Read more

very bad staff horebol pepole

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Excellent location, near all resturants, pabs, walkway, beach in Isla. Really nice rooms - equipt, big, comfortable. What really bugs (....) me is the ants due to not sufficient cleaning - also in the room's kitchen and also in the hotel's restaurant (on all tables).

We were very happy with our stay at Privilege. Please keep in mind when you're booking anything here that this is a small island...in Mexico...and so luxury is all relative. That being said we found the staff to be very friendly, and our room was quite large (more than we needed really). The rooms have a pretty modern feel to them, but they are very […] sparse when you get inside. The basic amenities worked very well, AC, toilet, fridge. The only complaint I had was just a slight musty smell in the room, but again, not a huge deal. While the hotel is NOT right on the beach the rooms do have a decent ocean view, and the private beach is right near by with nice chairs and decent waitstaff. Keep in mind their beach is pretty close to the main port so there's a lot of boats going nearby and the strip of beach as a whole gets pretty crowded with tourists and locals alike. We tend to like the fun atmosphere but if you're looking for a secluded stretch of sand this hotel isn't it. Though the less crowded playa norte is within walking distance. Overall we couldn't have been happier with the hotel and isla mujeres in general, while some folks think it's just a day trip island we enjoyed the slower pace and more local vibe versus Cancun or played out Playa del Carmen. Read more

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Check in was unorganized and chaotic. We paid for an ocean view and they gave us a view of a tree. After notifying them that this was unacceptable, they did change us to an ocean view room. Location is great, right on Playa Norte. Big problem with the jacuzzi tub. There was black mold growing in the jets. We happened to be in the room 2 of the 3 days […] when they came to clean it and they never even glanced at the tub, let alone attempted to clean it. Not good. The live music on the beach at night was great. Read more

If you are looking for a great relaxing get away place in Mexico, this is it. The Isla Mujeras may not be the place for night clubs, but for relaxing and romantic it's perfect. Privilege Aluxes is at the top of the list for places to stay. It has one of the nicest and cleanest beaches at the most northern tip. Easy walk to the main shopping and the […] private beach. The staff was everything you could want, from the front desk, bellman, to the waiters and housekeeping. Stop for a message at the spa as well, you won't regret it. One of the best I have ever had and hands down better than those offer on the beach. Read more

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Isla still remains a great place for a relaxing sun filled vacation. The beach and pools are the highlight, along with the local food (I would avoid all inclusive packages for the food part, although the continuous flow of drinks can be an advantage, or not. ) We prefer to eat on the ferry road or on HIdalgo. We had a nice meal at Mango Cafe, and of […] course the best Tix N Chix at Playa Lancheros. The golf carts are now way too expensive, but worth at least one day. I feel the people on the island are starting to suffer from tourist stress and are a tiny bit less friendly than the old days. This hotel is very swanky, but can and does have a bit of a sewer smell (Management is aware of it but just can't seem to fix it). Some rooms are worse than others, they'll move you if you ask. We had a beautiful room and tried to not think about the smell. It's still a very nice hotel, pool, breakfast and beach area. And in a perfect location. I wouldn't let the possible smell stop you, we will stay there again. Hopefully they'll have it figured out by then. I'm happy we went, stayed in the Aluxes and I wish I was there right now. Read more

Overall a nice hotel/rooms in a good location. Rooms: I was very happy with my room. I took a standard non-ocean view for a very good rate. The standard rooms are essentially the bed, desk, TV, a big bathroom (with a huge shower), and limited living space (had a balcony with hot tub, which was nice). That was fine for me (no one else in the room with […] me). Clean, feels new/modern, and the maid kept restocking the bottled water, which is key. The room faced the back of the hotel but was high enough (3rd floor, which was really 4th) that I could still see the ocean (not many high rises on Isla Mujeres and the island is narrow, so I could see the ocean on both sides of the island). Other rooms (for more money) are essentially full apartments. Other guests were disappointed that the hotel considers an ocean view to be the same as ocean side of the hotel (cannot sea the ocean from a first/second floor ocean-view). You need to be a few floors up to be able to see the ocean, rather than the pool. The pool area is very nice, but was it was hot when I was there. The hotel area of the beach was my preference (nice breeze, one day it was a bit too breezy) and generally had no probs getting a chaise. Food: I did not do the all-inclusive. The breakfast was included with non-inclusive and was only ok (good cappuccino), the lunch available on the beach was hit or miss. Overall, if you’re a foodie like me (who also doesn’t drink a lot on the beach), I would recommend not doing the all-inclusive. There are good places to eat 1 block over in Isla Mujeres The crowd at the hotel skews to middle-age adult with few children. There was a loud wedding group while I was there, occasionally too loud for my taste at the pool bar, but nothing off the wall crazy. The neighborhood definitely caters to western tourists, but doesn’t feel overly-commercialized. Small, locally (or American expatriate) owned restaurants. It’s not Cancun (which is what I wanted), but still convenient to get to and Read more

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This was our 6th year in Isla and our first time at Privilege Aluxes. We loved the hotel!! The staff was very friendly and helpful. The room was great! It was so big and roomy and we loved the jacuzzi on the deck. The food was great and we loved the 24 hour snack and drink hours. We also loved sitting on the beach and being waited on for food and drinks. […] Very relaxing. We also loved the 3 bars. The gardens were beautiful also and the location is great. We will definately be back next year!! Read more

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really one of the nicer rooms I've ever stayed in and I travel quite a bit...but the amount of "fat" americans (not to be taken literally) here and the staff who are sick of dealing with them (can't say I blame them) make this hotel only average. They should really have separate hotels for people from Texas.

. The breakfast buffet was nice. Our bellman, Jaime was very helpful. He recommended 2 restaurants that we absolutely love. The hotel has great proximity to the beach and downtown. We had a nice stay. Will go back.

Privilege Aluxes was a lovely hotel with an excellent layout and facilities and it actually turned out to be one of our favourite hotels of our 3 week trip. The hotel has a modern minimalist decor that is rare in the area. It was spotlessly clean and the staff were consistently friendly. The pool area was particularly nice with hidden private feeling […] jacuzzis. The breakfast was fine and generous but nothing outstanding. There were a couple of downsides that I feel I have to discuss here. Firstly the airport transfer that we naively arranged through the hotel was grossly over-priced, it was around 10 times what you might pay if you did it all yourself!! We booked it for ease but actually it would be really easy to do it all yourself. So avoid this. Also the first room we were allocated was in on the top floor of a block where the lift was not working. We asked to be moved somewhere the lift was working which was done relatively promptly but by this point we had been travelling for 18 hours so was annoying. The view from the balcony was a let down (graveyard and delivery area) but the hot tub made up for it. Overall a nice hotel but our first impressions were marred by the costs of the transfer (when we realised how short the journey is) and the lack of lift. Read more

very nice place - EXCELLENT BEACH ! isla is a great laid back place, but you still have to watch out of the tour-guide salesman. dont bother trying to check into the hotel early, they really enforce that 3pm check-in!

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The beach and bar staff were wonderful. Housekeeping staff were very thorough. Room service food could have been warmer although food arrived in a timely manner or when promised. This a very laid back island so if you want a fast paced night life this is not the place for you. The beach restaurant had fantastic food. Hated to leave. I would definitely […] come back. Read more

Our stay at this quality resort was nothing short of amazing. Our room was huge w/ sitting area, kitchenette, large bathroom and balcony overlooking pool area...and it was only a deluxe. Exceptionally clean. Staff at hotel was friendly and eager to please. Pool area and restaurants were excellent. Will definitely go back and happily recommend to friends […] and family traveling there. Read more

I've stayed on Isla many times, so I'm aware that this island is certainly not filled with resorts and top-quality service, which, I think, is a big part of it's charm. This was the nicest hotel I've stayed in on Isla - by far the nicest property in the North Beach area. They did a really terrific job on the design and layout and the beach is really […] gorgeous. They've almost got it down, but there are a few very easy fixes that would have made our stay infinitely more enjoyable. 1) The pool bar needed to lower the volume in the morning, especially when there wasn't anyone at the bar. Between all of the beach clubs, it was crazy noisy on the beach, so the pool was the only quiet spot available. There was almost no one at the pool and everyone was reading, so blasting the music was really inappropriate. 2) The breakfast steam table food and the coffee were ice cold, every morning. The omelets, fresh squeezed juice and fruit were very good though. 3) The front desk staff may have been the nicest people in the world, but I don't think we ever got a single smile from any of them. The housekeeping staff, spa staff and the pool guys were nice as could be though. I love Isla Mujeres and the hotel pool is wonderful, so I would definitely stay again. I would be able to recommend it to other people more wholeheartedly if they just made a few easy adjustments. Read more

Grymt läge, fantastik mat och goda drinkar. Det negativa var att de glömde städa vårt rum två gånger man förväntar sig inte detta på ett 5 stjärnigt hotell. Vi hade jacuzzi på balkongen men fick städa den själv. Servicen vid frukosten var under all kritik då Servitörerna var upptagna att extra serva de som gav mest dricks som vi också gav men skulle […] ingå i all inclusive paketet. Ön är bättre än Cancun så hyr en golf bil och åk runt det är så vackert. Strand baren hade grym service och live band på stranden på kvällarna. Snygg pool med sängar att chilla i och ett litet gym med löpband och hantlar upp till 14 kg. Read more

Un service incroyable et la plage est magnifique.

Vi bodde i en platinumsvit som hade en helt fantastisk terrass. Den var gigantisk och vi såg både soluppgång och solnedgång från den. Rummet var ganska litet men täckte våra behov. Minus var att det började bli lite slitet - både poolen på terrassen och rummet. Rummet luktade även avlopp och fukt om vartannat, vilket gjorde att vi började fundera på […] att försöka byta rum. Dock var terrassen så bra att vi stannade i rummet. Annars var läget väldigt bra, restaurangerna på hotellet bra med trevlig personal och stranden nedanför hotellet var lugnare och inte lika befolkad som andra delar av stranden. Read more

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El hotel es ampliamente recomendable, muy lindo, agradable, buen servicio y una piscina que por los momentos es mi favorita. Lo recomiendo ampliamente.

5 tähden hotelli, käytännössä kyllä, mutta esim. 5 tähden hotellissa luulisi olevan seinät kunnolla maalattu huoneessa. Muita ei hyviä asioita: huoneissa huono äänieristys, esim. huoneiden ovien sulkemisesta syntyy kova ääni ja käytävästä kaikki kuuluu huoneesees ja varmasti toisinkin päin, huoneita erottaa väliovi, missä ihan yhtä huono äänieristys […] huoneiden välillä ja mikäli huone sattuu olemaan kadun puolella, niin vastapäätä on joku lastentarha, josta alkaa kuulua meteliä aikaisin, jopa megafoniin puhumista pitkät tovit klo 7 aamulla. Huonesiivouksesta: siivooja söi banaanimme ja jätti banaaninkuoren hyllylle, emmekä saaneet vettä joka kerta, joten piti itse respasta hakea. Ilmastointia vaikea säätää sopivaksi ja puhalsi suoraan sänkyyn. Huoneessa huono internet-yhteys. Meitä kohtaan ainakin rantabaarissa huonointa palvelua ikinä! Aamupalalla eri tarjoilijat kyselevät huoneen numeroa useaan kertaan, mikä alkaa pitemmän päälle tuntua epämiellyttävältä. Poreamme ei toiminut huoneesa. Hyviä puolia: upea allasosasto! Erinomainen aamupala! Hotellilla hyvä oma ranta-alue, ranta siisti ja hyvä uimiseen. Hotelli voisi oikeastikin olla 5 tähden, mikäli parantaisivat näitä pieniä ja itsestäänselviä asioita. Jos viihdyt enimmäkseen hotellin alueella, niin suosittelen all inclusivia (olisi vielä ollut suht edullinen), sillon todennäkösesti saat parempaa palveluakin, siltä ainakin tuntui ja näytti. Hotellin vieressä mukava ja edullinen ravintola Jax. Käytännössä voisin suositella hotellia, mutta mielestäni 5 tähden hotellissa ei pitäisi olla noin paljon harmeja, mutta täyttää hintaa ei kannata maksaa, mekin löysimme hyvän tarjouksen. Read more

Hotellet ligger ett par 100m från hamnen, gångavstånd. Jag och min sambo bodde på hotellet 1 vecka och vi var väldigt nöjda med servicen, hotellets läge men mest av allt hotellets stora rum, suites och utsikten över havet. Frukostbuffen och kvällsbuffen var härliga dem också. Rekommenderar hotellet starkt!

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カップルでスイートデラックスオーシャンビューに宿泊しました。とにかく最高でした。部屋も広く、ベランダからの眺めも最高！ またホテルスタッフのサービスも最高でした。とても気配りされていて快適に過ごせました。特にレストランスタッフは素晴らしいの一言です。当初4泊で予約しましたが、あまりに居心地がよかったので、もう1泊してしまいました。セントロにも近く、食事に行くにも困りません。 あえて挙げるなら、隣にあるディスコ（のようなバー）が少しうるさいのと、裏が墓地なのが気になるくらいでしょうか。Hotel.Comで予約したおかげか良い部屋に案内されて本当に良かったです。