Not well maintained. Poor breakfast.Genuine Hotels.com guest review
"Bad Rooms, good view"
Everything needs fixing - absentee owner - The staff have no resources to even try to fake any kind of customer service; depressing!Genuine Hotels.com guest review
The Best Days of this hotel have long ago set into the horizon. The hotel isn't what you see on the web and if we hadn't paid for the reservation ages ago, and arrived during daylight hours, we would have rather slept in our car. Room was recently painted - and they painted everything including the clock radio, fixtures, and carpeting. The place needs […] either some serious TLC or to be bulldozed and put out of it's misery. The Room was overpriced. There were Ants at what was called the Continental Breakfast which grossed us out. Staff was very friendly and switched us to another room when our original one smelled like a smoking chamber at an airport. The Beach Front Grille was nice enough and so were the long-term RV Camp residents that me meet. Read moreGenuine Hotels.com guest review
"Nice Walk To The Beach"
The hotel is pretty old but the bed was very comfortable and the room was nice enough. The walk to the beach and the view of the sunset was amazing. Would have liked to have tried the restaurant but it wasn't open..Genuine Hotels.com guest review
"Great Location for a couple of days"
The hotel was built 50 years ago. Hence it is what it is. In its heyday it was probably something special. Now it is has aged into something a little funky. The hotel has a very nice beach on the Chesapeake Bay. Although the beach grill/bar was not open it appears it would be very nice due to the large decks. Music is apparently played on Friday & Saturday […] night in season. There is a kayak rental facility on site. This good because the game preserve across the street has a ramp which allows access to the numerous barrier islands. Additionally there are miles of bike trails in the game preserve. Cape Charles is 10 miles away and it is a very interesting in that is in process of a rebirth. The rooms have been somewhat updated over last couple of years. They are clean and maintained. The staff is a hoot. All in all its worth a shot if you want a laid back couple of days. Read moreGenuine Hotels.com guest review
Few amenities during off season, no restaurant until May. Continental breakfast pretty spartan.Genuine Expedia guest review
"This is a decent place to stay"
This is the most southern place you can stay because it borders on the national wildlife refuge where you cannnot tresspass. You can kayak out to some decent places to fish in the light breeze days.Genuine Expedia guest review
Ocean view room with balcony. Good restaurant with pier seating.Genuine Hotels.com guest review
Great location, pet friendly so expectations matched that possibility. Probably could stand renovations; overall, old but clean. Continental breakfast very low-end. Nice but small beach facing west, so sunsets should be great. Cloudy on our night. Restaurant is low-end watering hole. Wildlife refuge and bike path across highway, very nice access.Genuine Expedia guest review
Being an older property certain things were expected, but the lack of cleanliness and the late night noise - partying fishermen - made this stay one that we will not repeatGenuine Hotels.com guest review
"hotel in need of update"
door lock had to be fixed. could not receive all listed tv channels. flies in room. no box of tissuesGenuine Expedia guest review
"Way over priced"
Would not stay againGenuine Hotels.com guest review
"Need to update the rooms"
The hotel was a disappointment; very basic and looked like it had not been updated since 1960. The tub had rust around the drain and there was lots of dust behind the nightstands. The beach was not very wide and there were a lot of boats just off shore. The food at the grille was not bad.Genuine Expedia guest review
"Fisherman's ideal location"
Eastern shore of Virginia is famous for fishing. This is the perfect location for those taking their boat to hit the beautiful Chesapeake Bay. Close to several public boat ramps, bait shop, and on site is a beautiful grill on the beach to eat at the end of day. The accommodations are worn and dated, but if you're just looking for a place to rest your […] head after a long day of fishing, this is the place. Read moreGenuine Expedia guest review
"the place is schizo..."
On one hand you have this great beach and deck bar with live music during the summer. On the other hand the hotel is very outdated and didnt even have AC in the lobby. They also gouge the weekend warrior during the high season so beware. Overall the place is schizo and seems to be in transition, but it will takes millions to bring the whole property […] up to date. A lot has happened in the travel industry in the last 50 years....except to the Sunset Beach Hotel that is. Read moreGenuine Hotels.com guest review
"Down at the Sunset Grille"
The Sunset Inn Resort is trying to make a come back. The Sunset Grille located behind the Inn at bay side was fantastic!! The steamed shrimp were to die for....great music on Friday and Saturday and the service was fantastic!! Would definitely recommend eating, drinking, and watching the sun set at the Grille.Genuine Hotels.com guest review
The hotel was in a great location, nice pool, close to the water and the local bar/restaurant. The stay was a little overpriced for the condition of the room, it could use some renovations. The room was clean though, just very datedGenuine Hotels.com guest review
"Not a resort"
This place would've got a much worse rate if not for the private beach. The room was tiny, beds were barely bigger than a twin. Customer service was horrible, I stood at the counter and was ignored for almost 5 minutes. Room hadn't been cleaned in weeks. There was sand everywhere and cereal all over the floor.Genuine Hotels.com guest review
"Perfect for our needs"
While the resort itself is an older structure, it fit our needs perfectly. We needed a place close to a beach, pet and child friendly, and restaurant on-site. The STAFF was SUPER! They bent over backwards to make our stay FUN and ENJOYABLE! Will visit again.Genuine Hotels.com guest review
We arrived on a motorcycle on a cold evening and found no hot water in our room. I picked up the phone to tell the manager and the phone was dead. The desk manager was pleasant and called someone to fix the water, but we did not get a much-needed hot bath that evening. The next morning I complained about the situation and the woman at the front desk […] was not at all sympathetic. Made me feel like, "Hey, what's your problem?" Read moreGenuine Hotels.com guest review
Downs: Motel. The light above my door was out, and the surroundings were very poorly lit. There were cigarette butts and a broken glass beer bottle in the grass outside my room. I walk into the room and the floor is weirdly damp from wall to wall. There was a strange puddle in the bathroom floor, the toilet seat was up, and there was a hair on the toilet […] bowl rim. The bedside lamp didn't work (it wasn't the bulb, I checked). There was an ashtray, and I asked for a nonsmoking room. The wireless internet didn't work until 2 hours after I got there, and even then it kept cutting in and out. The TV had 20 channels, 2 were repeat channels and only 6 had sound and a picture. Read moreGenuine Expedia guest review
"Worked for us!"
It was perfect for what we wanted. Wasn't elegant, but the room was clean, and the food menu at the bar covered everything both the bar type food as well as broiled fish for healthier choices. For us it was perfect - a great way to make an over night stop, play a good golf course, have a few drinks, stay the night and move on to our final destinati […] on. Read moreGenuine Hotels.com guest review
"Just overnight acommodations"
Room could be cleaner and breakfast was minimal at best. Bed was comfortable and area is very quiet. I would stay there again if purpose was overnight during travels up DELMARVA.Genuine Hotels.com guest review
"Could be a nice place to stay in the summer."
The Hotel is in a beautiful location, a five minute walk to the beach. The place is a little run down and in need of upgrading. While we were there, there were contracters doing work on the place, much equipment outside, suggesting that major work was in the offing. My guess is that it will be ready for the summer season.Genuine Expedia guest review
I find I could not used my personal computer in the room because no wireless access. It was advertise that internet access was available. I felt otherwise the service was very good. You had a great continental breakfast and the clerk was very helpful when I had a question. Also I was disappointed when I got there was no restaurant available on premise. […] Another thing that was advertise on the internet website, but not available. Read moreGenuine Hotels.com guest review
This was an emergency stop on my way south down the Eastern Shore to visit family in Portsmouth, Virginia. High winds caused officials to close the Chesapeake Bay Bridge Tunnel. Motel staffer bent over backwards to accommodate me and my two large dogs. It was clean, dry and pet friendly for my emergency stop which I am eternally grateful.Genuine Hotels.com guest review
"As CLose as You Can Get to the Bridge-Tunnel"
Winter is the off-season, never-the-less the Sunset was a warm respite to a gloomy day. Convienient to the Chesapeake Bay Bridge-Tunnel and lower Eastern Shore attractions. Staff were courteous and helpful, and the rates were very reasonable.Genuine Hotels.com guest review
"nice resort next to the bay"
very comfortable stay would be a nice place for vacationGenuine Expedia guest review
booked two queens, walked in on a king and a cot. went to the front desk and they said "we only have to furnish a room, you have two beds". highly dissapointed.Genuine Hotels.com guest review
The hotel was very convenient access to road, but was an older hotel that needs renovation. However, it was clean and the location with relationship to beach and sunset views was wonderful. Everyone was very nice that worked there.Genuine Hotels.com guest review
"Great location for a nature-based trip"
The hotel is older and dated but well-situated to Kiptopeke and other places. My room was bit rough for the price paid with damp carpet and moldy smell but the bed was comfortable, breakfast was decent and the beachfront bar was nice (though expensive.) I would return as your choices are limited in the area.Genuine Hotels.com guest review
"Biggest dump ever"
Worst place I ever stayed. Thank God only one night .Genuine Expedia guest review
"good for a short stay if you do not expect much"
The owners are nice and helpful. However, the rooms really need to be updated. Moreover, we had the unusual experience of finding a condom in one of the drawer. The second night people next to our room were very noisy up to 3 am in the morning. The cons are it is very close to the beach and the renovated swimming pool is niceGenuine Expedia guest review
"Dump with a capitol "D""
Very overpriced, and no improvements over the last 15 years.You will have to walk to get to the waterfront that became infested with bugs at night. Food at the sunset grille was limited and they did not have certain things that we ordered. STAY AWAY! Also the showers will scald you.Genuine Hotels.com guest review
"Bait and Switch"
Web site misleading. Outdoor pool was in full of contruction materials, there is no restaurant and the complimentary breakfast was not worth the daily rate. On the plus side our room seemed newly renovated and the walking distance to the beach wasn't that far. Once at the beach there was a bar and a small outdoor/indoor restaurant. Looks like new management […] is attempting to fix and update years of neglect. We won't be returning anytime soon. Read moreGenuine Expedia guest review
The stay was great for what , I am doing. That is fishing . Close to ramp , nice to walk down to beach and get a beer and some grub. So nice heading back next weekGenuine Hotels.com guest review
"Enjoy a relaxed time"
The Sunset Beach Hotel is an older hotel and if you are looking for the Ritz, this is not it. But it is realtively clean and convienent. The best is the staff. Pam the general manager went above and beyond during our stay. We requested and had both a refridgerator and internet in our room. We traveled off-season so we knew that many of the ammenities […] would not be available. But the breakfast was nice and the private beach really nice. Cape Charles is a great place to relax and not get caught up in all of the activities at VA beach. Its close enough to drive to Bush Gardens. We were able to relax and enjoy our stay. If we ever travel back to Cape Charles, which we hope to do soon, we would stay at the Sunset Beach Hotel. You really can't beat the value. And the staff is the best. Read moreGenuine Expedia guest review
"Lovely location, but need better maintenance"
Surrounding is lovely. Nice and quiet, lovely private beach and walk way... Room is not the greatest. Kind of old and a little dirty for my taste. It's between a motel and hotel cleanliness, but not the worst. For the room rate, the room should be more comfortable, think I only paid a price for the private beach access. I'd recommend this hotel for […] visitors who are not picky with room comforts and just want to rest and enjoy the beach. Good for journey rest stop though. I must add, the staff are very friendly, which is a good thing. WIFI in the rooms are bad, you have to work in the lobby area for internet service. Cell phone service in that area is bad too. Thanks! Read moreGenuine Hotels.com guest review
The gentleman at the front desk was so courteous and friendly at check in. He explained all policies regarding pets which made me feel good that my dogs would be staying in a safe environment and I did not have to work about flea infestation. The room was nice. There was some evidence of aging but overall it was a nice place to stay.Genuine Expedia guest review
"Had a Ball!"
3 of us were there for 2 nights! We used the lobby the first night to watch their TV. We had a new TV in our room the next day! We used their lobby with the round tables the next day to do a project and to play cards! The front desk worker were most helpful and kind in every way. We had a great time!!!Genuine Hotels.com guest review
"A little worn"
The hotel needs some repair. But rooms are clean and comfortable. Price in off season is good. Price in season is too much for an aging hotel. Location is good. Staff is very helpful and are local to the area. Overall a good budget motel. Nice beach restaurant in season.Genuine Hotels.com guest review
"Terrific Sunsets Indeed!"
While this place reminded me of your typical motel (which my husband and I prefer), the property in the back was wonderful! Large grounds for outdoor activities, areas for grilling outdoors, a long driveway lined with huge Crepe Myrtle trees that lead you to a lovely beach area/restaurant/pavillion. Complete with palmetto trees and a spectacular su […] nset! Read moreGenuine Hotels.com guest review
"OK but Shows its Age"
Good functional hotel. Bed was comfortable, as was the room, but the room was indicative of a '60's era hotel in need of significant renovations. In the off-season, I would likely stay there again, but for people seeking a 3-4 star place to stay, this is not it.Genuine Hotels.com guest review
"Best of the options"
I needed a late December hotel room on the Eastern Shore and there are not many options. Room was fine, clean, most everything worked. Minor complaints would be that the coffee maker switch did not work ... plug in/unplug for on/off, and there was a soap dish in the shower that was hanging off the wall. Staff were polite and accommodating. I'd be […] comfortable staying here again. Read moreGenuine Hotels.com guest review
"Sunset Beach Resort"
Booked a trip to stay at this motel as a last minute New Year's Eve trip and was expecting a substandard motel based on some of the reviews on-line. I was pleasantly surprised. The room was clean and all of the staff were friendly. The Bed was comfortable. The motel was dated but there was evidence of some recent improvements noted. The location was […] convenient to Cape Charles and nearby state park. The continental breakfast was horrible but you get what you pay for and since it was free, I can't complain too much. I would stay there again. Read moreGenuine Hotels.com guest review
"Not the Ritz"
If you're looking for a 4 star hotel, you're going to have to stay on the Viginia Beach side of the tunnel. Otherwise, this is as good as it gets locally short of a B&B unfortunately. The staff was super nice and helpful. My room was what I expected for the price. Clean but dated. Room 101 or 102, where a friend was staying, was a little musty smelling […] but clean otherwise. The first thing I did was throw my luggage in the tub, yank the blankets off the bed, pull the matress back and look for bed bugs, and put my sleeping bag down on what appeared to be nice clean sheets. Yes, I'm particular about where I sleep so that should help you rate my review. The place is ok, and average for a radius of 20 miles Read moreGenuine Hotels.com guest review
"Sunset Beach Resort"
My wife and I went here over a weekend to get away from the kids. While the hotel and the room lacked a little bit in comfort, the private beach and bar/grill right down on the water more than made up for it. Over all it was a good stay.Genuine Hotels.com guest review
"sunset beach resort in Cape Charkes , Virginia"
Hotel had several deficiencies. Ice machine did not work on lower floor. It had water and garbage around it. The air conditioner was loud and shook loudly whenever the compressor was on. Most disturbing when trying to sleep. Overall the hotel looked like it needs a good clean-up and better supervision . Also disturbing is the fact that it is listed […] being located in Cape Charles when actually you have to drive several miles past cape charles to get to it. We thought we had passed it. Read moreGenuine Hotels.com guest review
We've stayed here before and wanted to return. However, when we did, and we booked 2 months ahead, we were informed we did not get the room we requested. We settled for another room, however, the drapes were missing and our entire room was viewable by passers by. We requested a room with drapes, which we got. However, the room had been freshly painted...good […] thing, right? BUT, they didn't cover anything...the coffee maker, alarm clock and carpet was covered with paint splatter making it kind of gross. However, I must say the mattress was extremely comfortable! Next time we come, we are going to try a different place to stay since the "private beach" isn't private and even if we don't stay there, we'll probably go to the beach there...why not? everyone else does! We actually had a hard time finding a comfortable space to spend time on the beach since others, not from the hotel, camp out there from dawn to dusk. Read moreGenuine Hotels.com guest review
We had multiple issues during our stay but the staff were very attentive and resolved our issues. The Beach and The Sunset Grill were charming;with a little spuce up this place could truly be a GemGenuine Hotels.com guest review
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