The service and the staff were excellent . We really enjoyed our trip and will definitely come back to this resort.. the hotel manager came several time to ensure that our expectations were met. Attention to details was exceptional.Genuine Hotels.com guest review
"Great spa and overall service"
A friend and I went to the Beloved for a girl's getaway and it was simply perfect. We were upgraded to an Owner's suite and it was very comfortable and extremely large both indoor and outdoor. We definitely recommend getting a cabana on the beach as your home base during the day. We were waited on constantly by the excellent beach staff and our every […] need was met and then some. We also spent quite a bit of time in the spa, and it is world-class, spotless and unique. If you are looking for nightlife, you may have to go off property. The Beloved is really all about relaxation and de-stressing. Overall, we enjoyed our time at the Beloved tremendously, thank the staff for their excellent hospitality and service, and would go back in a heartbeat. Read moreGenuine Hotels.com guest review
Just returned from a 6 day trip with our boys (10 +13). The Beloved exceeded our expectations. Our room was more then perfect, superclean and beyond comfortable (Junior Suite) The staff will go out of their way to make your stay even more pleasant. From the friendly, helpful sweet concierge, to the happy beach staff, to the lovely waiters, cleaners... […] It's a nice and quiet hotel, very modern and stylish,but still warm and very family friendly. We would highly recommend Beloved to anyone!! Read moreGenuine Expedia guest review
"Elengence with a smile!"
Excellent customer service from the moment you arrive! The staff was accommodating and beyond friendly that made you feel like famiy. They took their time to show us around and never failed to greet us whenever our paths crossed. The views from our beach front casita were gorgeous! We enjoyed breakfast from our balcony and dinner at their different […] locations. We attempted the romantic dinner on the beach but it was pretty windy which made our food cold pretty fast, but the experience and ambiance were memorable for our honeymoon. The spa day we shared was sooooo relaxing and loved every minute of it. The Aqua Viva treatment was an interesting yet relaxing experience prior to our couples massage. We would highly recommend making sure you take the beach necessities with you before traveling. The prices in the hotel store were ridiculously overpriced. We forgot sunscreen and couldn't believe the lowest price we found for a 4oz bottle was $28.00!! $7.00 for a tube of chap stick. We didn't visit that place again! Aside from that, The Beloved is a fabulous all inclusive resort location with very helpful and fun staff! We look forward to visiting this place again in the future! Read moreGenuine Expedia guest review
"beautiful hotel, on the beach, very accommodating"
the staff and the hotel were wonderful. the hotel is beautifully landscaped and the rooms are beautiful. the staff did everything to accommodate requests. the only wish is for the food to improve. for a hotel that caters to children and families, there were no buffet lunches or dinners. ala carte is not good for all. also would be great to have a coffee […] and snake bar with ice cream. sometimes a cup of coffee is all you need. Read moreGenuine Expedia guest review
"Nice hotel...staff could be bettet"
It's a great hotel, but the staff needs to be better trained. The only staff I enjoyed was the bartender in the lobby, Heyden. A few others were very rude. They must think that the guests can't speak spanish. Their comments in spanish towards the guests were unacceptable. One other comment is that the swimout upgrade was not what I expect. Unlike some […] other resorts, servce by the poolside from the swimout was nonexistant. When inquired, the front desk's response was "there isn't a direct path, so we can't get service. Hmmm...upgrade to a swim out and no service to the swimout... not sure what their concept is. Even at the other side, we had to go get our drinks. If you want a resort where you want to relax and don't want to be bothered by the staff...it's great...if you want service...think again.. one thing positive about the resort was the food. We enjoyed the food very much. I really wanted to give a great review, but there were just too much short comings in the service department. I wish you could make the changes, so if I ever do go there again, I could enjoy the resort to the fullest. Read moreGenuine Expedia guest review
Property = 10 Food = 3.5 Drinks = 8 Rooms = 10 Service = 3.5 Weddings = 1 (they just don't care to make you and your wedding party important) your just another guest that asks for too much.Genuine Expedia guest review
it is the second year I go to this place. Love the atmosphere, the hotel architecture and its location. it is close to the beach and private, away from the city. quiet and very pleasant, unless there are groups of teenagers or pre-wedding crowd. last year I was there at end of April and I fell in love with this place. this year, I booked the trip for […] end of March and founded more crowded, not necessary regarding the tourists volume but the noise of all these parties they had over the wkd. However, the hotel staff tried to accommodate us offering different options in the near by hotel. great experience, overall !!!! I will certainly go back a place that can please everyone, from families with babies to couples, single or older people. there is something for everyone. Read moreGenuine Expedia guest review
"Great family vacation with wonderful staff"
We stayed 5 nights at The Beloved Hotel and didn't want to leave. It was surprisingly very kid-friendly. We have 2 & 6 year old. The beach front casita with a private pool was perfect for when the little one was napping, the fun did not have to stop. Although it did require us being much more careful when out on the patio to make sure that neither of […] the kids were close to the pool. The staff was super helpful when my son had a minor reaction to sunscreen and we needed Benadryl. Unfortunately, the gift shop did not have any thing that would help but the concierge helped arrange for a pharmacy to deliver the medicine to our room within an hour. What could have caused us spending several hours getting a taxi, going to a pharmacy and then back to the resort was all taken care of for us. The other mishap that we had was when I left our backpack in the taxi after returning from a day trip. Again, the staff came to rescue and called down to the main gate to send the driver back. The bartenders were friendly and more than willing to make kid-friendly drinks like smoothies, milk shakes and non-alcoholic versions of tropical faves. The food was better than most resorts. I found we enjoyed dishes that were Mexican or had locally sourced ingredients. The resort was beautiful and well kept. It was obvious how hard the staff worked to keep areas sand free, restrooms clean and tidy and ground well landscaped. Overall it was a great experience. Read moreGenuine Expedia guest review
"Best Hotel everrrr!"
No words can describe this amazing hotel! The food was nice, the view from the room was breathtaking, warm hotel staff, everything was just perfect. Though we ran into some rain during out stay, the nice hotel compensated everything! Had too much fun during our vacation, and I wish I don't have to go back home.Genuine Expedia guest review
"We just fell in love with!!!"
Very clean and beautiful resort!! But what made this vacation was people at resort they were just wonderful!! Great location to Isla Mujeres!!Genuine Hotels.com guest review
"Fantastic Family Vacation"
We had an absolutely wonderful family vacation at the Beloved. The room, facilities and beach were all first rate. Lots of space and even though the hotel was fully booked we never felt crowded in the least. The food was solid, we found that the Isla Grill was most aligned with what we wanted (fresh mexican flavors). Hotel staff were very helpful and […] went out of their way to provide service. There was a great little playground and baby pool that our three year old loved and it was great to have so many other families there. Read moreGenuine Expedia guest review
"Relaxing and pampered stay!"
It's a wonderful hotel, great location, fantastic rooms and the food too! It's romantic, but also very kid friendly. We had a two story casita and we loved it.Genuine Expedia guest review
The experience was great . The staff pampers you and treats you like royalty catering to your every want and needs. I can't wait to go back next year.Genuine Expedia guest review
"In the dream..."
Everything was Perfect!! Every single moment, I truly enjoyed my stay at the Beloved Hotel.Genuine Expedia guest review
"New and relaxing resort"
We were upgraded to a nicer room for free. The staff was always ready to help with any request we had.Genuine Expedia guest review
"nice quiet place"
a good one,small beach. nice pool,great food,the spa experience was just ok.Genuine Expedia guest review
"Beautiful, luxurious and accommodating"
This Hotel was quite an experience. We've been to Cancun before and stayed at an all inclusive that was just ok in the Hotel Zone. But to experience a luxurious all inclusive superseded what it meant to do AI. The activities are on the beach and you can get serviced from every corner of the resort. If you need a drink, food, ice or caladryl for your […] sunburned skin the staff are more than helpful. Read moreGenuine Expedia guest review
"the best hotel"
delicious food, comfortable bed. hot jacuzzi, warm swim pool, cool room temperature, cold icecream.Genuine Expedia guest review
"The best all-inclusive hotel"
The Beloved Hotel deserves a 5-star rating. The staff, food, facility, and ambience are outstanding. I will go back there anytime.Genuine Expedia guest review
"Beloved is my Beloved"
What a fabulous place! I knew we hit the jackpot when we were presented with glasses of champagne upon arrival. It was our first visit to Cancun and it was an unexpected surprise to find this all inclusive resort so charming and service so awesome! Their facilities were all first class (even better) and the food, although not stellar, was very good. […] We did not even go on tours because we wanted to truly enjoy the comforts and luxuries of this resort. The spa was another spectacular experience I would recommend to all. The ambiance felt Grecian because everyplace was painted creamy white. There were bottles of Tequilla, vodka, beer, wine etc waiting for us in our room. Ah, what a fabulous place. Read moreGenuine Hotels.com guest review
"Nice hotel, slept in casita with private pool."
We really liked the hotel, room service was quick and we loved the water area for our two and a half year old. She really enjoyed everything about it and still is talking about it. The beach was great not the super blue water like on the strip hotels, but it was clean and nice. Lifeguards have toys for the kids. I am a tipper and your money goes a […] long way here, so we had amazing service. I called one to one service on out phone and they would do whatever you wanted and follow up if it was done. They were amazing. On the other hand, I must say the walls are really thin and if you are in a lower room. You can hear doors and draws closing above you. Private pool doesn't really self skim or clean itself. Food wise, we liked the food, especially Lupita, but the service varied. Always ask if something is good and they really never let me down. Sometimes service was amazing and other times it lacked. There was no variety in the menu. Same things for breakfast and same for dinner. I do believe that if you were there for more than 5 days the food would get boring. Overall we like the hotel and felt we had a good experience and I would stay here again. Read moreGenuine Expedia guest review
"Great place to rejuvenate and recharge."
The staff was eager to provide anything we needed, and extremely well organized. This is a unique experience that makes you feel like royalty, celebrity and always 1st class.Genuine Expedia guest review
"The Most Amazing Vacation Ever!"
From the moment we stepped out of our car until the moment we checked out, we were treated like the most important people at the hotel. The level of service we received was nothing short of exceptional. It began with Christian at the front door handing us a glass of wine upon arrival and ended with Edgar taking a last photo of us by the Beloved sign. […] During our stay, everyone went out of their way to make us feel like valued guests. We cannot say enough good things about our server Aby, Eduardo who keeps the drinks flowing, Clara the activities director, or any of the other staff. Everyone that worked at the hotel went above and beyond to meet our every need. The food was exceptional, well presented and a gastronomical delight! This hotel was just as beautiful as the online pictures show. Read moreGenuine Expedia guest review
"Yes, you can go back!!!"
We stayed at the Beloved at the same time last year and were not sorry for the choice. The food was even better than I remember. There were a few things that have changed that were really nice...trays of hors devores on the beach before lunch was very nice. Popcicles in the late afternoon were also a treat! David on the beach will answer any question […] and accomodate you in any way he can. The beach and pool wait staff are very attentive; they have areas that they service so if you move from place to place you may have different people that you encounter, all very good and eager to please. When we arrived we had asked for a king room, this was not available until I pressed the issue. Interestingly this was the same scenario as last year and a small negative as I did get what I wanted although could have been closer to the beach. Management asked several times if the room was OK, and it was...Its only a room, although this one faced a wall and was literally the only view we had... Heyden in the lobby bar was excellent, try the 43 on ice with a shot of espresso!!! Read moreGenuine Expedia guest review
It was relaxing, romantic, had wonderful food and great staff! Simply Wonderfull!!Genuine Expedia guest review
Staff bent over backwards to make sure you were treated royally only drawback was beach chair cushions were very uncomfortable cabana staff excellent. Both Noe&Romeo planned special dinners for my wife & I which was really special accompanied with beautiful flowers.Genuine Hotels.com guest review
"Nice and relaxing"
Perfect place to relax and unwind without all the hustle and bustle of the hotel zone. Beach is amazing always a comfy place to relax in the sun or shade. Swim up bar in pool is cool!!! Snorkeling on the Beach and at the sunken ship was amazing ask for chewie at aqua world on the beach. The bed in the room was really firm for lack of a better word and […] there isn't much of anything to do after dark are my only complaints. Love love loved the spa so relaxing. I would think twice to stay here again! Read moreGenuine Expedia guest review
"Was better last year"
We stayed at this hotel last year and loved it, so we returned this January. We did not have the same experience at all. There was a large group there for a wedding and it caused loud thumping music right outside our room (and many others), the last 2 nights of our stay until late both nights. The wedding parties also closed several restaurants for […] private events while we were there, which didn't seem fair to paying guests. There was supposed to be a bonfire and show, which never happened. We were very disappointed and won't return. Read moreGenuine Expedia guest review
"Beautiful, Luxurious, and super friendly!"
Everyone in family -- ages 2 -80 -- had a wonderful, relaxing time. Beach setting and interior spaces are spectacular, spacious and comfortable. Staff is very friendly and helpful. We're all looking forward to our next visit.Genuine Expedia guest review
Most amazing experience ever!! Haven't stayed in such as amazing resort before! Excellent staff, service, food and overall a wonderful and unforgettable experienceGenuine Expedia guest review
My husband and I have been to The Beloved 8 times and we will continue to go back. The staff is so wonderful and the resort is fabulous!!Genuine Expedia guest review
Absolutely perfect hotel. I must mention the exceptional staff, Patrizio, Carina, Marcella, Edgar, Pablo, David, Concepcion and of course the amazing chef Juan Garcia. With his superb creativity, the food selection, is out of this world. It was a dream experience, excellent service, a tremendous amount of food variety, with special attention geared […] to diferent palates. Read moreGenuine Expedia guest review
"Entire hotels feels like a Spa"
Really loved staying at the Beloved. Our room was perfect - felt like home. Very spacious. The casita suites with a private pool are great. The food is high quality for all inclusive standards. The hotel isn't over crowded so there are plenty of staff who can serve your needs. Overall very satisfied with my stayGenuine Expedia guest review
service was great . excellent room. Our impeccable vacation!Genuine Expedia guest review
The pictures of this hotel are lovely. Upon entering our "ocean view" terrace suit, the ocean was quite far away with the view being primarily other buildings and a tiny section of the ocean. I felt mislead. The room is nice, but the spaciousness really is out on the balcony. We had a private plunge pool that had the option of being heated. What a mess […] this was. Two days they spent HOURS working to fix the pool so it operated properly, interrupting our toddlers and our own afternoon naps with the constant movement in and out of the room and the noise. We were very unhappy about this because our main objective of our vacation was rest and relaxation! Then to top it off when they "fixed" our pool the heating component turned the pool into a scalding hot tub that was impossible for us to submerge in, much less let our toddler use it. So the main lure of the terrace suit with a private pool was ruined and once again we felt misled about the quality of our room and stay. The worst part about the room however, was the cleaning service. My husband bought me some nice earrings from the hotel gift shop that we left out in the box and bag for one night/part of day. We came home and found them gone. They were stolen right out of the box from our room by someone in the hotels cleaning staff. We are currently filing a claim with the hotel and hopefully the end result is satisfactory. All in all, disappointing. Especially after viewing the pictures and reading the great reviews. Read moreGenuine Expedia guest review
What a great stay. I came here for my brothers wedding and really enjoyed the grounds. Lots to do, very secluded and the rooms were spectacular. I'd recommend this place to anyone but I felt for the price that the food would be a bit better. We paid $550 per night and read were expecting top notch cuisine. The dinner we had one night at Lupita was about […] a 1 out of 5. Almost everything came out cold and the portions were so small that I had to keep ordering more and more food. This made the dinner take about 3 hours to consume. Lunches and breakfast were fine, but still for the price I expected much more. Read moreGenuine Expedia guest review
"Mexican Luxurious Getaway"
The Beloved was surprisingly pleasant and satisfied all my needs. If you even make a slight comment or question about something that you might prefer otherwise, staff will do their best to meet your satisfaction. For example, the coffee at breakfast was rather warm for my liking so i asked the waiter if it is typically served at this temperature, he […] said "yes" but admitted it was not hot enough for him either. He made me a fresh pot with boiling water and i didn't even ask! On another day, we took a bike tour around the hotel but our tour guide was the GM himself Gabriel Garcia. During our conversation we mentioned we were there for my birthday and my friend's engagement anniversary. Two days later, on the actual anniversaries we walked into our respective rooms and found a bottle of good champagne (not available in any of the restaraunts) for us each! What a nice gesture.The spa is unassuming from the outside but one of the best i've seen inside, and the service in the spa is unlike anything i've seen in Los Angeles. No detail is left unattended. Although our kids did not travel with us this time, it is definitely kid friendly with lots for them to do and eat. Speaking of which, the food was amazing! I loved that the manager/supervisor on shift always comes to greet you and you can have your dishes specially prepared if you have special needs. They even have a special vegetarian menu for each meal which offered several delicious options. We will definitely be back Read moreGenuine Expedia guest review
I enjoyed this hotel immensely! The staff went above and beyond to make you feel welcome. I spent majority of my time on the beach but the hotel had several hot tubs and pools if that is your preference. The staff did an excellent job of always being available but never bombarding the guests. You can tell that they put a great deal into their customer […] service and it is much appreciated. This is an excellent hotel for families, couples, friends wanting to get away from the hustle and bustle of everyday life. If you are looking for a more rowdy crowd then downtown Cancun is just minutes down the street. Read moreGenuine Expedia guest review
"week at the Beloved"
very pleasant and accommodating people.. it was private, comfortable and never waited for anything including food , drinks or service at the spa.. offered a lot to do even on rainy days.... great location, great acccommadtions my daughters loved it... they are older than 18Genuine Expedia guest review
We returned to the Beloved for our holiday vacation. This year the weather was supurb. We took full advantage of all the activities the hotel had to offer. The service is the best of any place we have stayed. The children were safe to go from pool to beach. The choice of restaurants is very pleasant. Any everyone enjoyed the bonfire on Saturday night […] with the Mayan ceremony. I would highly recommend this hotel for families. Read moreGenuine Expedia guest review
"Nice and friendly staffs"
Great place for family with kidsGenuine Expedia guest review
the service was Great. The rooms very clean. the food awesome.Genuine Expedia guest review
"Nice hotel at the beach"
GreatGenuine Expedia guest review
"Perfect Hotel for families with Kids!"
Good Food, great room, friendlie staff, clean and well managed hotel!!! We'll come back for sure!!!!Genuine Expedia guest review
"Service and Amenities disappointing for the cost"
We had an enjoyable week and have come home relaxed however on balance we were a little disappointed with the hotel. Traveling with our 3 and 6 yr old, we were a little bored by the end of the week. Whilst 3 pools are advertised, only one of them is heated and the other 2 seem more decorative since you can 'swim up' to ground floor accommodation. The […] kids club is very strict on the 4 yr old limit and much to my surprise there was no babysitter option, so we never got a break which was disappointing. In terms of service, we had to call down for toilet rolls, soap and more towels which was annoying considering we paid $700 per night however they were bought quickly. And breakfast seemed under staffed most days. However it was a nice resort and the all-inclusive was excellent. The minibar was fully stocked with snacks and drinks and room service was also included which was very nice. Wish I'd taken more tip money. It says tips are included but you definitely get better service if you do. On balance, a very nice resort, but with young kids, you need more to do and better childcare options. Read moreGenuine Expedia guest review
"The best hotel in Cancun for sure!!"
This is my first time writting a review after 5 different trips over there. This hotel is the best i had so far with my kids. Very clean, service very good, food very nice. Do not go on November the beach is not as clean as is during summer time, but the experience was fantastic, i strongly recommend it and i will be back next year!Genuine Expedia guest review
The Service is incredible. They cannot do enough for you to make your stay comfortable. A bit removed from the heart of cancun , but really relaxing.Genuine Expedia guest review
We have been going there for the last few years. The beach, hotel facilities and the staff are amazing. My mother has special dietary restrictions and they have gone above and beyond to accomodate and make her stay more pleasant.Genuine Expedia guest review
"The Best Place On Earth!"
We have celebrated two anniversaries here and will be coming back with friends in 2015. The people here are the MOST attentive and friendly people I have ever met. Once you step foot on this beautiful paradise you relax no matter how stressed you are at arrival. The rooms are amazing along with the beaches, bike rides, paddle boarding, kayaking, etc, […] etc...I had such a wonderful time, Thank you sooooooooo very much The Beloved! Read moreGenuine Expedia guest review
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