Excellent stay, staff was very attentive and friendly. Definitely would returnGenuine Hotels.com guest review
"beach front casita, pool 2+3 floors"
Stayed in a nice casita, Bella, with a plunge pool. Place was clean, well kept, service was excellent, and the food was 3.5 stars trying for 5 stars, (we are foodies from ny - tough to please - taste matters). Boutique small hotel, great location, nice pools, but few kid amenities like a small size kids pool w/ slide, small playground, and the kids […] center is a closet, no other things to do, if it rains parents will need another vacation. Went in October. Great couples vacation spot, family with younger kids not so much. Read moreGenuine Expedia guest review
"Great place to rest and relax"
Everything was excellent except the seawead on the beach.Genuine Expedia guest review
"Outstanding Beach Spot!"
Great staff. Great food. Nice beach. Wonderful accomodations. Can you ask for anything more?Genuine Expedia guest review
"Amazing stay at The Beloved"
Our stay was truly perfection. Everything was amazing. Room, pools, beach, food, and drinks. The best customer service I have ever experienced. We will be back.Genuine Expedia guest review
We had a fabulous time at this hotel. as soon as we got there, the staff was fabulous. they were extremely courteous and helpful with all requests. Food was amazing also. there were 4 or 5 restaurants all with delicious food to choose from. Beach was gorgeous and rooms were cleaned twice daily.Genuine Expedia guest review
From the moment we stepped foot on the grounds of The Beloved we knew it would be unforgettable. Amazing staff (Patricio, Erik, Freddy, Jorge), restaurants Aroma and Isla Grill are delicious! Any negative comment you've read, ignore it and book now! I guarantee you are going to love it!Genuine Expedia guest review
This is my second time in this hotel, very nice and I would love to come back in cancun and stay in beloved hotel perfecto!Genuine Expedia guest review
"Lovely hotel, with 3 great pools and nice beach"
Fantastic all inclusive. Unbelievable spa. Friendly staff always trying to pleaseGenuine Expedia guest review
"Best Stay Ever"
This was a fabulous resort! The service was unparallelled. The hotel offered turndown service twice a day, complimentary room service and mini bar. Our room had it's own private pool. Wait staff was very friendly and attentive.Genuine Expedia guest review
We stayed Wednesday to Sunday. The weather was perfect. Beachfront room with private pool. The food and staff were pleasing. For us, the hotel was too quiet. Very little music poolside and beach plus the hotel common areas along with music was deserted by 10:30 PM. The water was murky, not the crystal blue that you would expect from the Caribbean. There […] was tons of seaweed on the beach with workers continuously removing it. The free Hobie Cat was awesome but since there was only one, we had to wait. The inclusive beach dinner is highly recommended and worth the extra money. Overall, we had a great time with our friends and we would go back again. The staff and our friends made the trip!! Read moreGenuine Expedia guest review
"Excellent Hotel - I would recommend it to anyone!"
This was a great all inclusive hotel - no buffets, and room service included. The staff was extremely accommodating and well received. It's a nice size resort but has all the amenities you would need. Good for families or couples that are looking to get away. It's not a party resort! I would definitely recommend the Beloved to anyone. The rooms that […] have an ocean view aren't quite what we were expecting as the ocean was far off in the distance. Other than that, the rooms were very nice. Read moreGenuine Expedia guest review
Sometimes individuals are apprehensive about staying at an all inclusive due to the fear of boring/mundane repititive food but this hotel is not that hotel! The food was great. Many restaurant options with a variety of cuisines. Service was excellent! The staff was beyond accommodating no matter what the request was they did their best to make it happen. […] The rooms were immaculate. The facilities were well taken care of. The best description of the hotel is excellent. Read moreGenuine Expedia guest review
We absolutely loved our stay at The Beloved! The staff was so welcoming and warm-professional yet friendly. Any special requests were met with "No problem, It will be my pleasure, May I do anything else for you?" We received a special champagne and fruit treat for our anniversary, turn down with rose petals, and a goodbye treat all at no extra charge. […] The room was amazing-spacious, elegant, and spotless. Loved our private plunge pool and all the extra space and areas to relax on our balcony. Whirlpool tub and huge shower were wonderful. We appreciated the fully stocked fridge, espresso machine, and daily snacks. We were pleased with the many restaurant choices-from casual dining on the beach at El Mar to elegant dinners at Aroma-everything was delicious. And if you didn't feel like going out-the 24 hour room service was always an option. We checked out the gym and it was very nice too. I took advantage of the coupon for a complimentary Agua Vive spa treatment. It was SO relaxing and luxurious-wish I'd had time to do more at the spa. The beach was so close to walk to-beautiful white sand and not crowded at all. We hope to go back soon! Read moreGenuine Expedia guest review
"Excellent staff and facilities"
The staff makes you feel like a total VIP. The rooms are very spacious, the pool is clean and not over treated and the beach is perfect. Amazing getaway!Genuine Expedia guest review
"Best hotel ever!"
We recently gotten married there and they were the best! Most relaxing place to beGenuine Expedia guest review
"Not a 5 star!"
We arrived and that was great, but the food and the service in the restaurants was horrible. Omar at the swim up bar was great as well as the hostess Luizza. We will not be returning as we were very unsatisfied.Genuine Expedia guest review
it was an amazing, relaxing stay, excellent service and delicious food. best way to describe it as heaven on earth.Genuine Expedia guest review
we had a beautiful casita on the beach! This was our second visit to The Beloved and we are planning on making this trip and hotel an annual event!! We have been on several other All inclusive trips to other countries and none of them compare to The Beloved. Everything and everyone of the staff make for a most memorable vacation. Every attention to […] detail is superb and the food is fantastic. We can't wait to return next fall. Read moreGenuine Expedia guest review
"Best resort in Cancun!"
We've been coming to Cancun for 20+ years and this resort is by far the best!! From the moment you arrive to the day you leave everyone treats you fantastic! We will def be staying here from now on! We loved that it's very secluded & far away from the nightlife.Genuine Expedia guest review
"The Beloved Hotel"
2nd time and will be back next year. A wonderful resort!Genuine Expedia guest review
Beautiful hotel. Service was great and staff couldn't do enough for you. I would definitely recommend the suite with private pool.Genuine Expedia guest review
"Great relaxing vacation!"
This place is really beautiful. The service far exceeded any other all inclusive resort I stayed at. It's on the north side of Cancun, so it's really a low density of people and very nice and quiet. The beach is beautiful and they have plenty of chairs/beds and waiters coming around to take your drink order. For breakfast, we loved the Aroma buffet. […] We also loved hat room service brought a feast at 5:30 in the morning when we had to leave early for a deep sea fishing excursion (also booked through Seasons Tours at the hotel - it was great!). For lunch, our favorite was El Mar. It's right on the beach and the breeze is great and the views are beautiful. I recommend the octopus ceviche. We also were able to get them to cook the fish we caught deep sea fishing for lunch one day! For dinner, the nigiri at lupita lounge is amazing and our second favorite was Lupita's regular restaurant. Also their homemade ice creams are great. I had read mixed reviews on the food. On the first day I wasn't really fired up about the food but it was just a matter of ordering something else and then I loved it.. The drinks are great and they do a great job at keeping them coming. The spa is beautiful and the agua vida is great. We got a 2 story casita and it was well worth the money. I would recommend going out to Isla Mujeres one day and snorkeling and renting a golf cart to drive around the island. Read moreGenuine Hotels.com guest review
"Love everything about this hotel!"
Staffs, room, food, beach, pool everything was just awesome. Didn't want to leave..Genuine Expedia guest review
"Private, luxurious hotel"
We loved our honeymoon at The Beloved. The resort was secluded and beautiful. There were 4 different restaurants that each had a unique menu. The service was excellent throughout the resort.Genuine Expedia guest review
"Best of the Best"
If you don't like this hotel then perhaps something is wrong with you. You probably will be hard pressed to find a more attentive staff than the Beloved hotel. Come here to relax as this is not a party place.Genuine Expedia guest review
"The Perfect Vacation!!!"
Mentioning this was the perfect place to stay during my vacation in Cancun would NOT do justice to the impeccable service we received from ALL the staff at the Beloved!!!! My mother's first time turned into the greatest vacation for her and it was all due to the endless smiles and perfect service we both received from the staff! The morning smiles made […] way for the perfect start to all our days! I would like to thank the Beloved Hotel the best service ever and let anybody who is considering staying at this beautiful place to look no more. This is the place you want to be at. I stayed at one of the swim up suites and it was perfect for my mom!!! Room# 200 is what she labeled her room now!!! room service is the best, specially when coming back from tours. I still can not thank the hotel enough for having one of the best staff ever!!!!! LOVED IT!!!!! Read moreGenuine Expedia guest review
The trip was a getaway for my wife and I. We wanted to go somewhere tropical but have short travel times and an all-inclusive experience. The property was close to perfect as was the guest services. We always felt welcome and appreciated by the delightful staff which attended to our every need. We are already planning our next Beloved vacation, which […] will include our 2 year old as the resort appears to be a perfect place for families as well as couples. Read moreGenuine Expedia guest review
Outstanding boutique resort, with contemporary design, amazing a la carte food and very attentive staff. Although children are allowed at this resort, there were few there due to the time of the year (September).Genuine Expedia guest review
"Great hotel,the staff members were amazing"
I was celebrating my 10 year anniversary didn't expect anything like this,pools are great,the beach is beautiful,the staff members there are amazing especially the waiter in the morning for one of the restaurant called The Aroma his name is Freddy.Can't wait to go back next year,they also have different packages you can do like snorkeling,deep sea diving,fishing,bike […] tours,romantic dinners on the beach,etc.By the way they have an amazing spa according to my wife,and the best gym in any hotel I've ever visited. Read moreGenuine Expedia guest review
Had a wonderful vacation, and have already recommended this hotel to a friend.Genuine Expedia guest review
Typically all inclusive resorts have poor to mediocre food however, I was pleasantly surprised on how great everything was. Junior suite was roomy and beautiful. The bathroom especially the shower was fantastic. The only complaint I have of the room is the mattress...hard and squeaky, disappointed that it didn't feel comfortable as it looked. For a […] 5 star resort, you would think that they would have comfy beds and soft luxury sheets. But the everything else makes up for it. Read moreGenuine Expedia guest review
"Outstanding All Inclusive!"
Second time staying at The Beloved - an excellent hotel in all aspects - rooms, grounds, staff, beach, and food - all are outstanding and everyone goes beyond to make sure your stay exceeds expectations!Genuine Expedia guest review
"Warm and humble staff and fabulous beach."
The best quality about this hotel is the warm and very humble staff/workers. They went above and beyond to make our stay at The Beloved a very comfortable and wonderful stay. We had a great time, and normally we dont travel to the same location twice but The Beloved is one place that we are looking forward to visit again! The room was very spacious, […] the bathroom was clean and updated with sufficient clean towels and toiletries. Also our room was cleaned and fresh towels replaced twice a day!! We had a private entrance to the pool which was a plus since our 8 year old son was with us. The beach was goregous, we spent most of our time there, the drinks kept coming with a smile. My son loved all the water sports that kept him busy all day, e.g. the paddle boat, the surf board, snorkling, kayaking, etc. The different restaurants were delicious in thier own unique ways. We loved "El Mar" by the beach the best. The staff was outstanding, especially Adrian and Felix, so humble and welcoming. We tried the 80 minutes Jet Logger massage at the SPA, which was a heavenly experiece since it included an hour of Hydro Bath!!! I highly recommend to try the SPA, it is a must. Read moreGenuine Expedia guest review
"best hotel ever"
This is the far best hotel with food and kind staffs and made me and family enjoying the vacation.. recommend for family and want to have high class vacation..Genuine Expedia guest review
First time my girlfriend and I were in Cancun, and we are so glad we chose this hotel and the location instead of something in the busy and crowded hotel zone. The Beloved hotel is fantastic, the staff and accommodations are excellent, and the quiet seclusion is perfect for a relaxing get-away trip. The food at the Lupita restaurant is fantastic! The […] beach is quiet and beautiful. The room is very spacious and luxurious. We certainly felt pampered! Read moreGenuine Expedia guest review
"This Hotel is Amazing!!! Highly recommend it."
Our experience at The Beloved was amazing. All the staff at the resort were very courteous and helpful. The facilities were great, very clean and organized. The restaurants were amazing. Food was delicious, there was something for everyone. My husband and I traveled with our two children, ages 5 and 1, and they loved it. My 5 year old is a picky eater […] and he always found something he liked. The pools were clean and we frequently saw staff checking the pool. The beach was beautiful, calm waves. The staff at the beach was also very attentive. Always checking to make sure we were okay. The lifeguard Alex was great. He was nice to always find us a place to sit while on the beach. Overall, this place is amazing and I can't wait to return. Read moreGenuine Expedia guest review
"Great getaway for couples"
The Beloved Hotel was very relaxing. The condition of the hotel is in excellent shape. The two-story suites are excellent and very private. The manager of the hotel was extremely nice and twice sent us special gifts for being cordial and providing him feedback of the hotel. The hotel is great for a couples getaway where you don't have to do anything […] but lay around and enjoy the sun and drinks. Read moreGenuine Expedia guest review
"Value not there"
The junior suite room we stayed in was very large, comfortable, clean and well air-conditioned . The pools are nice. However that was just about the best part the rest was a major disappointment. The hotel is all inclusive but you are expected to tip, tip, tip non stop. The food is terrible and comes in very small"gourmet" looking dishes that lack flavor […] but are laden with oil and sugar. The only meal that is buffet style is breakfast which is actually good. You pay extra for transfers from and to the airport. The landscaping is poor and the white concrete and sand reflect the heat and make the summer high temperature feel so much warmer. Shortly, you would be better off spending your money elsewhere. Read moreGenuine Expedia guest review
Great experience. Staff was top notch and very attentive.Genuine Expedia guest review
love the resort but the wait staff that takes your food orders should speak and understand English my food was correct one time only the day before I left . I would still rate the resort a 5 I loved the grounds and the room I wouldn't go back thow they need to have more stuff to do since its in the middle of no whereGenuine Expedia guest review
When the bell captain, Christian, took us to our room, what was supposed to be an oceanview junior suite, we were disappointed; to say it was oceanview was quite a stretch. Christian then and there arranged for us to be moved to a new room the following day. That room indeed had a wonderful oceanview and view of the property. From then on, everything […] at the Beloved was terrific. The restaurants are excellent, ranging from the elegant Lupita, to the more casual El Mar on the beach. The services provided by all staff are outstanding. The guest services manager, Patricio, even stopped by on the beach one day, addressed me by name, and asked if everything was okay! The live music in the open air Lupita Lounge in the evening was wonderful. The Beloved rooms, grounds, restaurants, and facilities are all immaculate. We stayed there for five nights from June 21 to 26. Everything was excellent, and we definitely will return! Read moreGenuine Expedia guest review
"Great boutique type hotel on beach."
This is great place to relax and the spa is fantasticGenuine Expedia guest review
Everything felt surreal. Lovely white sand. Great inclusive room service. Inclusive minibar in the room. All inclusive non watered down liquor drinks. Amazing food. Great pools (except only one of them has a swim up bar, which closes at 6pm-too early). Great for our 5 year old who had an amazing time.Genuine Expedia guest review
From the moment we arrived and the staff told us to put down our luggage because we were on vacation now and we were to relax, I knew we picked the right hotel. The Beloved had everything right down to every last detail. The service was impeccable, the food divine. This was a very low key, relaxing vacation and I would recommend this place to anyone […] looking to be spoiled for a week. My 8 and 5 year old boys enjoyed the swim-up bar where they enjoyed several banana smoothies. My wife and I enjoyed all the adult drinks. Read moreGenuine Expedia guest review
"It's such a great hotel for family."
Everything was just perfect, esp their staff. My family really had great vacation at the beloved.Genuine Expedia guest review
"I was in paradise for one week"
this is what I call perfection. I was tired and depressed. The place was so restful, the building and vegetation the view was so relaxing, I returned fully refreshed.Genuine Expedia guest review
"Very nice hotel and close to the beach."
The staff was very pleasant and always greeted us with a smile. Our only thing is that we would have liked a few more buffet options as well as desserts but overall, the good was always good.Genuine Expedia guest review
"Away from the Maddening Crowd"
We celebrated our 30th wedding anniversary here and thoroughly enjoyed our experience! From the friendly, attentive, & professional staff to the spacious, immaculate rooms, then from the restaurant options to the various activities offered at the resort...we felt our stay was welcomed & anticipated! We plan to return in the future.Genuine Expedia guest review
Excellent facilities and amenties,luxurious room, great beach, delicious food, relaxing atmosphere but inconsistent and sometimes poor service.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )