"Great relaxing vacation!"
This place is really beautiful. The service far exceeded any other all inclusive resort I stayed at. It's on the north side of Cancun, so it's really a low density of people and very nice and quiet. The beach is beautiful and they have plenty of chairs/beds and waiters coming around to take your drink order. For breakfast, we loved the Aroma buffet. […] We also loved hat room service brought a feast at 5:30 in the morning when we had to leave early for a deep sea fishing excursion (also booked through Seasons Tours at the hotel - it was great!). For lunch, our favorite was El Mar. It's right on the beach and the breeze is great and the views are beautiful. I recommend the octopus ceviche. We also were able to get them to cook the fish we caught deep sea fishing for lunch one day! For dinner, the nigiri at lupita lounge is amazing and our second favorite was Lupita's regular restaurant. Also their homemade ice creams are great. I had read mixed reviews on the food. On the first day I wasn't really fired up about the food but it was just a matter of ordering something else and then I loved it.. The drinks are great and they do a great job at keeping them coming. The spa is beautiful and the agua vida is great. We got a 2 story casita and it was well worth the money. I would recommend going out to Isla Mujeres one day and snorkeling and renting a golf cart to drive around the island. Read moreGenuine Hotels.com guest review
"Great getaway for couples"
The Beloved Hotel was very relaxing. The condition of the hotel is in excellent shape. The two-story suites are excellent and very private. The manager of the hotel was extremely nice and twice sent us special gifts for being cordial and providing him feedback of the hotel. The hotel is great for a couples getaway where you don't have to do anything […] but lay around and enjoy the sun and drinks. Read moreGenuine Expedia guest review
"Value not there"
The junior suite room we stayed in was very large, comfortable, clean and well air-conditioned . The pools are nice. However that was just about the best part the rest was a major disappointment. The hotel is all inclusive but you are expected to tip, tip, tip non stop. The food is terrible and comes in very small"gourmet" looking dishes that lack flavor […] but are laden with oil and sugar. The only meal that is buffet style is breakfast which is actually good. You pay extra for transfers from and to the airport. The landscaping is poor and the white concrete and sand reflect the heat and make the summer high temperature feel so much warmer. Shortly, you would be better off spending your money elsewhere. Read moreGenuine Expedia guest review
Great experience. Staff was top notch and very attentive.Genuine Expedia guest review
love the resort but the wait staff that takes your food orders should speak and understand English my food was correct one time only the day before I left . I would still rate the resort a 5 I loved the grounds and the room I wouldn't go back thow they need to have more stuff to do since its in the middle of no whereGenuine Expedia guest review
When the bell captain, Christian, took us to our room, what was supposed to be an oceanview junior suite, we were disappointed; to say it was oceanview was quite a stretch. Christian then and there arranged for us to be moved to a new room the following day. That room indeed had a wonderful oceanview and view of the property. From then on, everything […] at the Beloved was terrific. The restaurants are excellent, ranging from the elegant Lupita, to the more casual El Mar on the beach. The services provided by all staff are outstanding. The guest services manager, Patricio, even stopped by on the beach one day, addressed me by name, and asked if everything was okay! The live music in the open air Lupita Lounge in the evening was wonderful. The Beloved rooms, grounds, restaurants, and facilities are all immaculate. We stayed there for five nights from June 21 to 26. Everything was excellent, and we definitely will return! Read moreGenuine Expedia guest review
"Great boutique type hotel on beach."
This is great place to relax and the spa is fantasticGenuine Expedia guest review
Everything felt surreal. Lovely white sand. Great inclusive room service. Inclusive minibar in the room. All inclusive non watered down liquor drinks. Amazing food. Great pools (except only one of them has a swim up bar, which closes at 6pm-too early). Great for our 5 year old who had an amazing time.Genuine Expedia guest review
From the moment we arrived and the staff told us to put down our luggage because we were on vacation now and we were to relax, I knew we picked the right hotel. The Beloved had everything right down to every last detail. The service was impeccable, the food divine. This was a very low key, relaxing vacation and I would recommend this place to anyone […] looking to be spoiled for a week. My 8 and 5 year old boys enjoyed the swim-up bar where they enjoyed several banana smoothies. My wife and I enjoyed all the adult drinks. Read moreGenuine Expedia guest review
"It's such a great hotel for family."
Everything was just perfect, esp their staff. My family really had great vacation at the beloved.Genuine Expedia guest review
"I was in paradise for one week"
this is what I call perfection. I was tired and depressed. The place was so restful, the building and vegetation the view was so relaxing, I returned fully refreshed.Genuine Expedia guest review
"Very nice hotel and close to the beach."
The staff was very pleasant and always greeted us with a smile. Our only thing is that we would have liked a few more buffet options as well as desserts but overall, the good was always good.Genuine Expedia guest review
"Away from the Maddening Crowd"
We celebrated our 30th wedding anniversary here and thoroughly enjoyed our experience! From the friendly, attentive, & professional staff to the spacious, immaculate rooms, then from the restaurant options to the various activities offered at the resort...we felt our stay was welcomed & anticipated! We plan to return in the future.Genuine Expedia guest review
Excellent facilities and amenties,luxurious room, great beach, delicious food, relaxing atmosphere but inconsistent and sometimes poor service.Genuine Expedia guest review
Nicest resort my wife and I have ever stayed at. Staff was top notch and extremely accommodating, friendly and entertaining. Our unit, Hermosa 2, was the best location and the swim up pool was the perfect addition to our relaxing trip. Highly recommend this resort and will definitely be back. Thanks Beloved!Genuine Expedia guest review
"Excellent Customer Service"
This is my 10th time visiting Cancun. The hotel was hands down the best we have experienced in the many visits we have had to Cancun. We got the room with the private pool a few steps from the beach (Hermosa 1). The kids (5 & 2 yrs old) loved the private pool. The water on the beach was a beatiful aquamarine color and we didn't see the seaweeds than […] can be seen at other hotels as this was cleaned on a daily basis. Best Day travel was very accomodating and easy to work with. We booked the Captain Hook/Pirate Dinner show through them and we had a great time. It's a family hotel, but I would enjoy going there for couples only as it is very romantic. We will definitely return. Read moreGenuine Expedia guest review
Planning to go again ^^ My kids loved going to kids club everyday Food was great as well.Genuine Expedia guest review
"They had a wonderful spa ever!!"
에메랄드 바다가 너무 예뻐서 스노클링하기 딱 좋았던 기억이 납니다. 큼지막한 밀짚 파라솔이 너무나 만족스러웠으며 직원들의 한결같은 친절과 미소로 다시 방문하고 싶어질 정도였습니다. 특히 호텔 커플 패키지 스파와 마사지는 잊을 수 없는 기억이었습니다. 레스토랑 음식들도 전반적으로 괜찮았습니다. 특히 코코넛밀크와 파파야 주스를 계속 마실 정도로 맛났던 것 같습니다. 파파야주스는 설탕을 넣지 않았는지 더 먹을만했습니다. 수영장도 항상 청결히 관리해 주셔서 불쾌감 없이 이용할 수 있었습니다.Genuine Expedia guest review
"Excellent hotel for family vacation"
1. little bit far form the airport. (30 to 40 min by car) 2. nice kid's pool. 3. extremely kind staff persons 4. beach is not as greatGenuine Expedia guest review
Just an overall great experience. Would definitely return.Genuine Expedia guest review
Excellent service, resorts and food! highly recommandedGenuine Expedia guest review
"All-Inclusive resort on the beach with Spa"
Our stay at The Beloved Hotel was excellent for our 50th Birthday trip. The property/grounds are nice, clean and well maintained. The staff was the most pleasing/professional staff I've ever encountered. They want to make sure that you are pleased. They are always asking you if everything is acceptable or what else can they do for you to make your stay […] more pleasing. We ate at all four restaurants and the food was over the top. It was definitely gourmet meals with an excellent presentation. They offer a vegetarian menu too. We ate Prime Rib, lobster, shrimp, scallops, octopus, fish and other seafood. The menus offered hot and cold appetizers, salads and soups, entrees and desserts. The bars are famous for different flavored margaritas. All the beverages were very tasty and they are happy to serve you what ever you want. The spa is the best in the world. I've never experienced a spa like this before. The Aqua Viva treatment ($47 value) is unbelievable and available with every spa treatment for no extra charge. The spa is a great value and everyone must try it at least once. We went twice and indulged our bodies. They also have a Sushi Bar. It was available every day, as was the smoothies/fruit beverage bar. Liquor, beer, water, wine and sodas are available in your room and refilled every day. Room service is also available. Beach towels are provided. Water sports are kayaking, Hobie Cats, & paddle boarding. Yoga & bike rides are available. Kids Club. Great resort Read moreGenuine Expedia guest review
The hotel, rooms, and staff were excellent! The breakfast and lunch options were great, but this hotel needs to improve their dinner options, we ate at the same restaurant four of the five nights because our options were so limited.Genuine Expedia guest review
We stayed here in 2012. When we decided to go back to Cancun this year, there was no question about where we would stay. The swim-up suite was amazing. The restaurants were incredible and the spa - OMG!! The last night of our stay Lupita restaurant made us a special meal - Surf and turf. It was the best meal of our stay. The staff is always friendly […] and helpful and a couple of them remembered us from our first visit. We will definitely go back again. Read moreGenuine Expedia guest review
I had a fantastic stay last week at the Beloved. Don't worry about the kids if that's your concern about this property, they are mostly very well behaved and very well away from you. This is a lot more intimate and private of a property than the next-door Excellence, which is an adult only. The property is simply magnificent. It's completely white in […] decor, and is exceptionally clean. The staff take great care to make sure that you are enjoying your stay and that the property is to your liking. The all-inclusive part is really great too. I've never done one before, but would not hesitate to do it here again. The food is first rate. I wouldn't say completely 10 out of 10, but I thought it was tremendous value for what was offered. The spa services are also first-rate. The facility is fantastic, and each treatment comes with a Hydro therapy session either in front or in back, which lasts an hour. It is a unique experience, similar to what you would see at a Banya, but much more luxurious. I stayed in Oceanview Junior suite and it was very very spacious, completely comfortable, and had a superior view. I would not hesitate to recommend this place for you or your family. Finally, the beach is fantastic. It's not the best in Mexico, or the biggest, but it is perfect for where that property is, is very well-maintained, and you can have a very nice long walk in almost total privacy once you get past the next property. I highly recommend the beloved and can't wait to go back! Read moreGenuine Expedia guest review
"For those who want relaxation (NOT a party scene)"
This is our 2nd time at Beloved. It's a true gem about 40 minutes away from Cancun. It's perfect because the flight from ATL to Cancun is short. My spouse and I are 30-35, but we don't do the party scene. When we vacation, we want luxury, pampering and relaxation. Beloved is all that. It's a small property which allows the staff to provide the highest […] level of service consistently. The spa is excellent. The rooms are spacious and packed with everything you need. Seriously they thought of everything. I'll also add that we were greeted by the same person that greeted us the last time. It says a lot about a resort with little turn over. The servers on the beach even remembered us. Favorite parts: the shower has 3 shower heads! it's literally a marble shower room with a marble bench. Tips: get a massage (it's worth it), get a beach cabana for at least one day, the bar in the lobby has the best drinks Read moreGenuine Expedia guest review
The service and the staff were excellent . We really enjoyed our trip and will definitely come back to this resort.. the hotel manager came several time to ensure that our expectations were met. Attention to details was exceptional.Genuine Hotels.com guest review
Everything was perfect. Only problem was everything as far as bars/restaurants closed a little too early for us and the bed could've been softer. Besides that this is a beautiful hotel, very nice rooms, friendly staff and top shelf liquor. Had a great stay and would recommend.Genuine Expedia guest review
"Would go back!"
Top notch service..great staff, could not have been more helpful, accommodating. Made our stay feel like we were in paradise. Would definitely go back!Genuine Expedia guest review
"Great accommodations. Fabulous staff."
Service was exceptional. I thought the food was a little disappointing-not terrible, comparable to other all inclusives we have visited.Genuine Expedia guest review
"Great spa and overall service"
A friend and I went to the Beloved for a girl's getaway and it was simply perfect. We were upgraded to an Owner's suite and it was very comfortable and extremely large both indoor and outdoor. We definitely recommend getting a cabana on the beach as your home base during the day. We were waited on constantly by the excellent beach staff and our every […] need was met and then some. We also spent quite a bit of time in the spa, and it is world-class, spotless and unique. If you are looking for nightlife, you may have to go off property. The Beloved is really all about relaxation and de-stressing. Overall, we enjoyed our time at the Beloved tremendously, thank the staff for their excellent hospitality and service, and would go back in a heartbeat. Read moreGenuine Hotels.com guest review
"Nice Hotel (But screwed up Expedia Reservation)"
The Hotel and staff are very friendly. But Beloved or Expedia screwed up the reservation. We wanted a King size bed in the second or third building. The hotel put us in a two-double bed room on the first building. (First building is loud because of the lounge music until past 10pm) I had to twist their arm to change our room with a king size bed in […] the second building. Then they still made us check out at 12pm and check back into the new room at 3pm. This basically took away a day of our vacation. Otherwise, the hotel staff are super friendly and will go above and beyond to make it a great experience. The leather couch in our second room was a little dirty and had a funny smell. Read moreGenuine Expedia guest review
"Great hotel, but slow during mealtimes."
The overall experience was great, and I would come back for sure. Every member of the staff was very nice and spoke English well. I would just give a low grade to the kitchen at Isla Grill. For lunch we had a few disappointments at this beautiful restaurant, sometimes we would order food from the menu but the kitchen wouldn't have it. Other times we […] would get what we wanted but over a good 30 min wait but for a small child it's hard to keep on waiting. Most times, we would get our food separately and had to eat it before it got cold while 1 ou 2 family members watched us eat. Other than these small things, we loved the hotel. For breakfast we recommend Aroma, and for dinner we recommend Lupita. For lunch only the Isla Grill and El Mar are open, but we don't recommend them. Instead, we recommend room service. I hope to be back soon. Very nice place and staff!!!!!!!!!!!! Read moreGenuine Expedia guest review
"Beautiful, quiet and relaxed hotel."
Great hotel located right on the beach in a quieter part of the island. It's not in the hotel zone and has a very different feel to it. If you are looking for a relaxing getaway, NOT a party, this is your perfect hotel.Genuine Expedia guest review
"Nice hotel for relaxation."
Great hotel but if your looking for mexican food or on resort night life this is not the place.Genuine Expedia guest review
"Great,right on beach,excellent staff."
Best vacation I have ever had. Excellent hotel. Staff,food,room everything was great. Can't wait to go back!Genuine Expedia guest review
Staff was great especially Alex at the pool bar and Edgar who took care of bags and many more Room 320 was spacious and clean but air conditioning was poorGenuine Expedia guest review
"Best Trip Ever!!! Simply Amazing!!!"
When we first arrived, we realized the hospitality was going to be excellent. The bellman, Christian, showed my fiancé and I personalized attention throughout our whole stay. The dinner options were great and presentation was excellent. The hotel has a very private atmosphere with breathtaking views and upscale finishings throughout the resort. Being […] service providers in a luxury hotel spa, we know what to expect from customer service and their providers displayed outstanding service. Eliseo, the valet, who assisted us in the aqua viva water treatment was wonderful as well as Griselda who is a phenomenal massage therapist. We finished our experience with a session of snorkeling in the clear water of Playas Mujeres. It was a wonderful experience. Definitely recommend to newlyweds, couples or families with small children. Read moreGenuine Expedia guest review
"Great Hotel Stay"
My wife and I loved our stay here. The accommodations were excellent, food was great. We will return.Genuine Expedia guest review
"Absolutely beautiful Hotel -- Outstanding Staff"
This is a special hotel. The room are excellentl and the staff was wonderful. The grounds and the beach were beautiful. We stayed in the terrace room with the plunge pool -- this room was worth the additional cost. We have traveled all over Mexico and do not normally eat the food (we are actually afraid of it, because of experience), but the food was […] exceptional. Read moreGenuine Expedia guest review
"Five star hotel!"
My daughter and I stayed at the Beloved hotel Playa Murjeres. We had a wonderful, relaxing trip! The Beloved hotel took all the stress out of our stay. Every staff member was friendly and helpful, going out of their way to make sure we were enjoying our vacation. The room was very clean and had all the amenities to make our stay comfortable. The hotel […] grounds were lovely and well tended. We really enjoyed the beach! It was very quite and private, shared only with the three hotels along that strip. (One of those hotels were closed while we were there.) The restaurants were all very good. We even had room service one evening, after an all day excursion, and the food was just as good and showed up quickly. The breakfast buffet at Aroma was amazing! There was a very large selection and changed daily. Every day they had a stand by the beach offering a different theme of food. We were never hungry! We also enjoyed the entertainment the hotel offered; mariachi band (very entertaining), fire show on the beach, jazz group, other live music we did not see. The Beloved is a family friendly hotel, several families with small children as well as couples. Very quite and cozy. The only down side was the hotel was a thirty minute drive north of the main strip in cancun, making excursions farther away. Read moreGenuine Expedia guest review
"The perfect vacation (especially with kids)"
Very family and kids oriented. Great food and service. Beautiful beach and a wonderful and recommended experience. Loved it!Genuine Expedia guest review
This is the perfect location for a relaxing beach vacation. We stayed in a Swim Up Suite. The experience at the hotel was amazing. Starting with the pick up at the airport, the check in process and the moment we entered our room until the very last moment - we were always surrounded by super friendly staff. Location, beach, quality of food, cleanliness […] - everything was really perfect. All Inclusive really means "all inclusive", even the mini bar in the room. Unless you are looking for nightlife and party, we can recommend this hotel without any reservations. Read moreGenuine Expedia guest review
"Amazing Trip to the Beloved Hotel!"
The Beloved Hotel is amazing! Food was wonderful and service is top notch. We went with our 1.5 yr old daughter and they had plenty of food options for her and were always willing to accomadate. If you are looking for a wonderful family oriented top notch resort this is it!Genuine Expedia guest review
"Simply the BEST. and we deserve it."
The beloved was wonderful and the staff so warm and wonderful that I actually wrote a letter to the hotel General Manager naming the people that were above and beyond in their service. This was our 3rd trip. There WILL be a 4th, God willing. It's the best... and worth every penny.Genuine Expedia guest review
"World-class service in gorgeous setting"
We have stayed in many different resorts around the world. The service and surroundings at The Beloved were, quite simply, amazing. Nearly every staff member we dealt with went above and beyond to please us and make our stay fantastic--in the restaurants, on the beach, in the spa, in the fitness facility, in our room. We felt as though they were thrilled […] to have us there and wanted us to feel the same. The resort is beautiful, well-maintained, immaculate, and safe. Food was very good, both in taste and quality, as well as in variety. And you cannot beat the value for your money. Our kids, ages 8 and 6, were as pleased as we are. Special recognition goes to Chuy who manages the beach water amenities; Luis who serves people on the beach; Clara who is in charge of resort activities; and Jonathan who is the sommelier and introduced us to some excellent Mexican wines. One more great tip: have the hotel arrange roundtrip transportation to and from the airport. They meet you right outside the terminal and whisk you away to the resort. Driver was by courteous and helpful, and his SUV was clean and cool. You cannot go wrong with The Beloved. We cannot wait to go back. Read moreGenuine Expedia guest review
Just returned from a 6 day trip with our boys (10 +13). The Beloved exceeded our expectations. Our room was more then perfect, superclean and beyond comfortable (Junior Suite) The staff will go out of their way to make your stay even more pleasant. From the friendly, helpful sweet concierge, to the happy beach staff, to the lovely waiters, cleaners... […] It's a nice and quiet hotel, very modern and stylish,but still warm and very family friendly. We would highly recommend Beloved to anyone!! Read moreGenuine Expedia guest review
"Elengence with a smile!"
Excellent customer service from the moment you arrive! The staff was accommodating and beyond friendly that made you feel like famiy. They took their time to show us around and never failed to greet us whenever our paths crossed. The views from our beach front casita were gorgeous! We enjoyed breakfast from our balcony and dinner at their different […] locations. We attempted the romantic dinner on the beach but it was pretty windy which made our food cold pretty fast, but the experience and ambiance were memorable for our honeymoon. The spa day we shared was sooooo relaxing and loved every minute of it. The Aqua Viva treatment was an interesting yet relaxing experience prior to our couples massage. We would highly recommend making sure you take the beach necessities with you before traveling. The prices in the hotel store were ridiculously overpriced. We forgot sunscreen and couldn't believe the lowest price we found for a 4oz bottle was $28.00!! $7.00 for a tube of chap stick. We didn't visit that place again! Aside from that, The Beloved is a fabulous all inclusive resort location with very helpful and fun staff! We look forward to visiting this place again in the future! Read moreGenuine Expedia guest review
"beautiful hotel, on the beach, very accommodating"
the staff and the hotel were wonderful. the hotel is beautifully landscaped and the rooms are beautiful. the staff did everything to accommodate requests. the only wish is for the food to improve. for a hotel that caters to children and families, there were no buffet lunches or dinners. ala carte is not good for all. also would be great to have a coffee […] and snake bar with ice cream. sometimes a cup of coffee is all you need. Read moreGenuine Expedia guest review
"Nice hotel...staff could be bettet"
It's a great hotel, but the staff needs to be better trained. The only staff I enjoyed was the bartender in the lobby, Heyden. A few others were very rude. They must think that the guests can't speak spanish. Their comments in spanish towards the guests were unacceptable. One other comment is that the swimout upgrade was not what I expect. Unlike some […] other resorts, servce by the poolside from the swimout was nonexistant. When inquired, the front desk's response was "there isn't a direct path, so we can't get service. Hmmm...upgrade to a swim out and no service to the swimout... not sure what their concept is. Even at the other side, we had to go get our drinks. If you want a resort where you want to relax and don't want to be bothered by the staff...it's great...if you want service...think again.. one thing positive about the resort was the food. We enjoyed the food very much. I really wanted to give a great review, but there were just too much short comings in the service department. I wish you could make the changes, so if I ever do go there again, I could enjoy the resort to the fullest. Read moreGenuine Expedia guest review
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