Everything first class. The only thing that needs to improve is the quality of the pillows in the bed...Genuine Expedia guest review
"Awesome facility, food, and hotel staff"
I stayed with my wife and son (3 yrs) in a ocean view jr suite. My elderly parents stayed in a beachfront room with private pool. Both rooms were excellent. Pools: Loungers are always taken at the main pool (nice warm temp). We always stayed around one of the other two pools (one very cold, the other nice and warm), which were never crowded. Kids were […] present, but very well behaved; most were toddles. Private pool was cold, but they turned up the heat for us and it was great for the rest of the trip. Beach: Great. Well groomed. Kids: The hotel was at maximum capacity and had several wedding parties, but we never felt crowded. If you don't have kids, then go to the adults only portion of the resort complex. That being said, I never felt like the kids made the hotel less relaxing or the restaurants less elegant. All the kids were very well behaved. Food: Overall the food was incredible! There were a few dishes that I ordered and didn't like at all, but the waiters just took them away and brought me something else. We always found something that was worth raving about. Staff: Incredible!!! The waiters, pool/beach servers, house keeping, etc. were all excellent. They make you feel as if fulfilling your request is the best thing in the world. We brought a $100 in ones and gave a couple dollars to each person that took care of us. Clean: Perfect. Read moreGenuine Expedia guest review
Visited beloved last week. Facilities and staff were top notch. Enjoyed the food. Will go back again.Genuine Expedia guest review
"Horrible Customer Service with Dirty Rooms"
I wish I could offer them zero start if expedia let me. Hotel staffs are unkind and they do not know what they are dealing with. I do not understand how this horrible resort obtained 5 starts. Paid for upgrade (couple hundred dollars per night extra) for upgraded suites but there is no difference with regualr deluxe room. (Just extra space in terrace) Hotel […] rooms are full of new paint smell and hotel is not offerring any other room. Whatever you do, do not stay in this hotel. This place is a joke. Read moreGenuine Expedia guest review
"Quiet, Peaceful and Family Freindly"
We were very pleased with our stay at the Beloved hotel. The hotel is in Isla Mujeres and not in the Hotel Zone in Cancun. The hotel grounds are very well maintained , the rooms are very spacious , we especially loved the extra chaise in the balcony which serves as a great place to rest after a day at the beach. The food was good and a great mix of […] international food. We did miss the authenticity of the Mexican Cuisine a bit, but the staff were quick to provide food that wasn't on the menu either. The staff at the hotel are excellent and went out of the way to make sure our stay was comfortable and memorable. The beach is clean , wasn't crowded at all and had plenty of beach chairs to relax. The infinity pool though small is suffecient. The bar was well stocked and the bartenders and the drinks did not skimp on the alcohol. The in room mini bar was well stocked and replenished daily. The Housekeeping was also exceptional. There is evening music in the vernadah and usually a great place to relax after dinner with a drink. We used the spa and the massage there was one of the finest we have had. The Kids pool is wonderful and our 2 year old daughter had a great time! The few minor things we think can be improved are 1. Towel access near the beach as well. Sometimes we had to walk all the way back to the kids section to get the beach towels. 2. More variety of Mexican cuisine and vareity at the restaurants. After 3 days we felt we were eating the same stuff sometimes :) Read moreGenuine Expedia guest review
"Best Thing Next To Heaven"
This hotel concentrates on customer service. The friendliness and courtesy that is shown is second to none. The staff caters to your needs at all times. A special thanks to Conception, Cristian, Abraham, Felix, Laura and so many more that I can not remember.Genuine Expedia guest review
"This Literally Was the BEST Vacation Ever!"
I wanted for nothing because they thought of everything beforehand! First, the resort is JUST like the pictures. Everything is immaculate, clean, and well maintained. Everywhere I looked 'classy', 'clean', and 'romance' popped into my head. Whether I was in my personal plunge pool, group pool, dining, lounging or spa I thought, "This is sexy". Second, […] the staff was great! Every person I passed said hello even if it was in Spanish. There were no corners cut in service, cleaning, maintenance, or special requests. I felt happy to tip even though I didn't have too. The staff seemed happy to perform thier jobs no matter what it was. I haven't experienced that in decades here in the states, but I digress. This was truly service with a smile. Third, my birthday acknowledgement was above and beyond. My boyfriend requested a delightful afternoon birthday cake, fruit, and champagne, and then a cabana on the beach at sunset with champagne and chocolate covered strawberries. Both were very sweet and a pleasant surprise. But when we went to dinner we were escorted to a beautiful table with heart-shaped rose petals, a specialty wine, and lobster and steak dinner. Afterwards our waiter prepared tableside the Mayan coffee. Let's say that was a day to remember! Lastly, the ambience was spot on! This place is serene with a 90 percent calm environment. There were no loud college kids, gang of kids, or a mass of onlookers. This city girl's vacation must be the opposite of that. Read moreGenuine Expedia guest review
This hotel is everything- the service was perfect, the food was amazing, and the room was absolutely gorgeous. We never wanted to leave, and often had trouble deciding if we even wanted to leave the room. The beach is gorgeous and the amount of amenities was unmatched. We had a great time and will absolutely be back. The only downside to our entire […] vacation was that there was quite a bit of seaweed washed up on the beach, but that is obviously not the resort's fault, and they constantly had workers out raking it up and bulldozing it over to keep the beach looking nice. I think that was just the time of year we went, though (december 2014), because in pictures other guests had the seaweed was not there. If you do end up with a lot of seaweed on the beach, no worries- the resort pools are gorgeous, or you can just rent a catamaran and go across the water to Isla Mujeres- we spent a wonderful afternoon swimming on the clean island beaches. I highly, highly recommend this resort! Read moreGenuine Expedia guest review
"Amazing inside and out"
The hotel is beautiful, staff is friendly and accommodations comfortable. I will be staying here again. All inclusive includes restaurant meals, bar booze, mini bar, room service and in room bottle service!Genuine Expedia guest review
This was our second trip to the Beloved; we enjoyed our first stay so much we decided to go back and it was even better the second time! I especially loved the all-vegetarian menu option at Lupita, the incredible couples massage my husband and I indulged in, the excellent gym, and of course the beach! The room we stayed in (one of the casitas with the […] private pool) was just incredible and could not possibly have been better. My only very minor suggestion for improvement is that the main pools are just a touch too cold for my liking; both times we've traveled there (in March and then in November) I've had a hard time staying in the pools for more than a few minutes because they're just a bit too chilly for me. I usually end up just hanging out in the hot tub instead. But that's a very minor concern - overall I absolutely adored our time there and we look forward to coming back in a few years and bringing our two children next time! Read moreGenuine Expedia guest review
"prefect vacation all around"
everything was first class from the staff, food, room, service, and facilities. we would highly recommend this resort! best vacation we've had!Genuine Expedia guest review
We came in at 11:30am to the hotel from a night flight with a baby and were exhausted and they wouldn't give us a room till 3!Genuine Expedia guest review
My wife and I had a great experience! The staff is super friendly and helpful. The hotel is spotless. The pools and beach were spectacular. Everything about this place makes me want to come back annually!Genuine Expedia guest review
The whole experience was amazing. First class all the way. Special thanks to Freddy, Mary, Alex, Noe, Eduardo and countless others who made out stay the best getaway of our lives. Can't wait for the opportunity to go back. This resort is 5 STAR all the way.Genuine Expedia guest review
"Great bang for the buck!"
Just got back from almost a week at The Beloved with my girlfriend. I'm not a real all-inclusive fan, I tend to prefer experiencing the local culture when traveling abroad, but after a tough several months working hard at my job I just needed to get away without worrying about things like meal and entertainment planning. Sun, sand and laying around […] doing nothing was exactly what I was looking for. Some notes: The staff is fantastic. Very friendly and always looking to take care of you. I didn't have high expectations for the food, but on the whole, it was very good and better than my first all-inclusive experience. The room (Junior Suite) is very spacious and clean. As noticed on other customer reviews, the spa is spectacular though pricey. Nice and suitable workout room, it has everything I want and need to keep the batteries charged. I wouldn't call the beverage choices 'top-shelf', but I would consider them premium and above average (lots of Tequila with Don Julio being the best I found and offered at some of the bars). Some noted negatives: the beach is small and the water has quite a bit of seaweed. I'm more a pool person anyway, but also be warned, the poolside beds get taken up quickly. We were surprised at the # of kids present. And all infants/toddlers. I'm guessing because there is no cost associated with them for room, food and air fare. Wasn't a big deal, but noticeable if that's not your thing. Overall, fantastic value if you are a drinker! Read moreGenuine Expedia guest review
"First class resort"
This was our 4th trip to the Cancun area. We went with 3 other couples for a week. Let me start out with saying this hotel had the best service of any resort hotel we have stayed. From the day we arrived till the day we left we greeted by nearly every staff member we passed. All the staff from the restaurants, bars, cleaning and fitness went out of […] their way to make sure are stay was enjoyable. The resort is smaller in size then what we have encountered in the past but we soon found this to be a positive. The small size makes treks to the restaurants, pools, spa, and beach a very quick trip. When we arrived we were upgraded to ground floor ocean view with a private pool. Beautiful clean will appointed room, with a well stocked frig that is refilled each day. Very large shower with ceiling, wall and hand held shower heads. The room was cleaned each morning with a turn down service in the evening. We took part in the Chef's cooking experience on one night and we would highly recommend it to everyone. I am not very handy in the kitchen and originally resisted going but luckily my wife changed my stubborn mind. Chef Juan did a fantastic job in leading the class. We had wine, laughs, great conversations and made some wonderful food that I had a much greater appreciation for when I was eating. After, when ever we would see Chef Juan in the resort he would take time to check on how we were doing and what he could do to make our stay better. Read moreGenuine Expedia guest review
"great trip with friends"
We had an overall amazing time at The Beloved, after our disappointing beginning at the front desk. We had reserved a king ocean view suite, and at check in, we were told the hotel was oversold and we had a room with 2 double beds with no view. We were told there was NOTHING else available. We were promised a king room for our second night by 2 different […] people, we were at the check in for over an hour. On our second day, we kept our bags packed and moved them to the front door as we were asked to do. We went down to concierge in the morning, and we were told the resort was still oversold and we had to stay in the double bed room. We were still packed. We spoke with Jenny the manager and she promised the first room available with a king bed would be ours, and she would find us at the pool or the beach to let us know that day. That evening no one had contacted us and we saw a King room empty, so we went back to the concierge and asked to speak to Jenny, she would not come to meet us. We insisted on a king room and after 45 minutes sitting in the lobby insisting a change we were finally moved to a king room. ( it would be important to note that the staff didn't realize we speak Spanish and understood their conversations, while we were waiting). After we were moved our room turned out to be amazing and the people who helped us, except for Jenny, were very accommodating! We did spend a lot of effort and time negotiating and waiting to get the room we reserved 7 months prior. Read moreGenuine Expedia guest review
"Nice hotel with beautiful grounds and beach."
Overall very nice hotel. I was disappointed with our "Beachfront view". Not at all what I would consider beachfront. The food was good but not great. I was a little disappointed due to reading the wonderful reviews about the meals from other people. I felt very safe and would go back if invited.Genuine Expedia guest review
"Top of the line!"
Prior to booking I read every review & now that we are back for a few days I can say ALL the reviews are ON point...this place is fabulous! Prior to leaving I read more reviews looking for tidbits of information that aren't always advertised. Here's some helpful information for those who plan to visit The Beloved... 1. There is a individual cup coffee […] maker in the room, but if you are big coffee drinkers (as we are in the US) you are best to order room service in the am & get your coffee. Room service is SUPER fast at any time of the day we were there. We ordered 2 pots since 1 pot only gave us each 2 small mugs. 2. The Spa...it was wonderful! WAIT for the daily deals to come out before booking. We booked the Romanza which is normally $500 & we got it for $300 with the coupon. They give you new spa coupons every day (at night with your turn-down) along with The Beloved Times which details the next days events. 3. The bike tour offered by the hotel...no extra charge...is great! They take you to see parrots where you can take pictures with them. You will also see monkeys & then ride around the golf course with great views. Make sure you stay with the group or you will get lost. 4. Food...everything was great! Aroma was great for breakfast...lots of choices with omelet station. At night they had desserts that had coconut or banana ice cream...so good! We went back each night & asked for some to go. Lastly...book The Beloved. You won't be disappointed! :) Read moreGenuine Expedia guest review
"Fantastic Location, Out of this world staff!!"
This was our second time staying at The Beloved, and it was even better than the first time! We absolutely love coming here, and have said we will never go anywhere else in Cancun when we return in the future! This time around we were upgraded to an unbelievable suite and immediately were greeted by staff who remembered us from our stay there 2 years […] ago. Our room wasn't quite ready when we arrived, but we were able to leave our bags and enjoy lunch at one of the many restaurants that are available to the guests of The Beloved! Throughout our stay we enjoyed rest and relaxation beyond our wildest dreams, fantastic and speedy room service, staff that went above and beyond to make sure we had everything we needed, amazing spa services and the "best massage ever" according to my husband, entertaining fire shows and assorted activities and culinary displays, and accommodations that made us never want to leave our suite! It was our first time away from our 1 year old, and the ocean views from our balcony sun bed were all we needed to refresh and rejuvenate ourselves. The pools, private beach, and grounds are always immaculate and the atmosphere is just one of fun and recreation for singles, couples, and families alike! We looked into the kids center and activities this time around in preparation for our next stay when we bring our little one with us. We loved every minute of our stay at The Beloved and cannot wait to return again! Read moreGenuine Expedia guest review
overall, amazing resort, great location, fantastic service... should be adults-onlyGenuine Expedia guest review
it's nice hotel for family. However, beach is not good for swimming.Genuine Expedia guest review
First time at resort and was amazed from the staff to the the cleanliness of the whole resort. Food was good. Staff went out of there way to make sure we were comfortable. Beach was clean. Everyone very nice and helpful. We had an awesome experience.Genuine Expedia guest review
it was amazing. The staff was great! So nice and helpful! Definitely want to return!Genuine Expedia guest review
I booked this trip the day before I left, with expectations set to just sitting on the beach with a drink in hand. The Beloved completely blew my mind, and I will definitely be back. The food was definitely the best part of this resort, which says a lot. I expected typical resort food that either tries to do complicated French/Italian food miserably. […] Instead, I had my eyes opened to amazing Mexican food that was amongst the best food I've ever had. In particular the Lupita restaurant had this jalapeno infused butter which you just need to try. I stayed in a standard Junior suite and it is certainly comparable to 5 star hotels that I've stayed in; with the bonus of a fully stocked (full size bottles of rum, tequila, vodka, etc) bar, a hot tub, and walk out to pretty much a private pool. Read moreGenuine Expedia guest review
"It was so WONDERFUL!!! the staff is AWESOME!!"
The beloved hotel and staff are AWESOME !! the views are breath taking!! and they are all so friendly and willing to get u anything u ask of them.It was our second time there and will go back many more times to come!! we even got engaged while there and it was so perfect!!!Genuine Expedia guest review
"Best Cancún Hotel. Firmest bed in the world."
Our third time here. We will never go anywhere else if we want to travel to Mexico. The only thing that could spoil your experience here is the weather. We highly recommend taking the catamaran or yacht to the island one day. It's a great break from the usual sights of the resort.Genuine Expedia guest review
Excellent stay, staff was very attentive and friendly. Definitely would returnGenuine Hotels.com guest review
"Best place I've been to so far."
Stayed here for a wedding. Couldn't have asked for a better experience.Genuine Expedia guest review
"Quiet and relaxing getaway"
The staff are incredibly courteous/helpful. Would recommend bringing lots of singles and $5 bills for tips --- if you tip your server at the beach/pool well, you'll be guaranteed excellent service all day long! Our only gripe is that our private plunge pool was too cold to use until we had the maintenance guys come fix it/heat it. The regular rooms […] are nice enough --- would not pay extra for the plunge pool next time. And beware, there is a lot of seaweed on the beach...! If you want more restaurants, check out the next-door Excellence. I think both hotels are great --- would go with whatever is cheaper at the moment, I think. Read moreGenuine Expedia guest review
"Very nice hotel, famliy friendly!"
Amazing staff, special thanks to Jose, Jorge and Eric! Very clean hotel, amazing views, quiet place, good hotel to go with kids. The rooms are big and comfy, you can have your breakfeast at the balcony with amazing views of the ocean, pools and garden!Genuine Expedia guest review
Overall, it was not terrible but not great. If you want relax, that is not bad choice. The food quality is not good.Genuine Expedia guest review
"Very nice hotel, enjoy it!"
Was very happy with the 7 night 8 day stay there. Hotel staff is very kind, nice. I love the room, very big and clean. Seafood restaurant was very hard to get in also very slow getting service.Genuine Expedia guest review
"Amazing beach experience!"
My boyfriend and I went to The Beloved for our anniversary and we enjoyed every minute. When you arrive they welcome you with cool towels and sparking wine! The great service does not end here! They meet your every need. We stayed in one of the beach front casitas and it was the epitome of luxury. (Private pool, jacuzzi, rainfall shower, flat screen). […] The only flaw was the lack of waiter service at the casita pool. Great vacation! Read moreGenuine Expedia guest review
From the welcome with glasses of champagne, to the last morning visit to the beach, The Beloved Hotel and the wonderful Staff made the perfect getaway for celebrating our 33rd Wedding Anniversary. Paulo and Noe, our Servers at the El Mar Restaurant, our favorite place for dinner, recommended wonderful entrees and preparation for meals. Noe even made […] us a strawberry jubilee on our last night, to ease the pain of leaving the next morning. We also found our favorite Bartender, Heyden, at the Bar near the Internet Library and the Concierges. He made us a drink he invented called "The Cancun", which won him 3rd place in a regional competition. I am usually a Scotch on the rocks man, but truly enjoyed "The Cancun" . Heyden can also explain the differences in Tequilas, and have you taste these important variations. Of course each day on the Beach was made more pleasurable by the many visits from Alex, the Beach/Bar Attendant, who provided us with towels, great information, and whatever we needed from the Bar. Each of these Staff Members made every day truly enjoyable, as we looked forward to seeing them. The only problem we encountered was a hard rain that drained under the room door, and into the room. The concierge sent staff to clean up, and place beach towels under the door. This only occurred once. Our next visit to Cancun will include a stay at the large, beautiful rooms and visit with the gracious staff of The Beloved Hotel. Read moreGenuine Expedia guest review
"beach front casita, pool 2+3 floors"
Stayed in a nice casita, Bella, with a plunge pool. Place was clean, well kept, service was excellent, and the food was 3.5 stars trying for 5 stars, (we are foodies from ny - tough to please - taste matters). Boutique small hotel, great location, nice pools, but few kid amenities like a small size kids pool w/ slide, small playground, and the kids […] center is a closet, no other things to do, if it rains parents will need another vacation. Went in October. Great couples vacation spot, family with younger kids not so much. Read moreGenuine Expedia guest review
"Great place to rest and relax"
Everything was excellent except the seawead on the beach.Genuine Expedia guest review
"Outstanding Beach Spot!"
Great staff. Great food. Nice beach. Wonderful accomodations. Can you ask for anything more?Genuine Expedia guest review
"Amazing stay at The Beloved"
Our stay was truly perfection. Everything was amazing. Room, pools, beach, food, and drinks. The best customer service I have ever experienced. We will be back.Genuine Expedia guest review
We had a fabulous time at this hotel. as soon as we got there, the staff was fabulous. they were extremely courteous and helpful with all requests. Food was amazing also. there were 4 or 5 restaurants all with delicious food to choose from. Beach was gorgeous and rooms were cleaned twice daily.Genuine Expedia guest review
From the moment we stepped foot on the grounds of The Beloved we knew it would be unforgettable. Amazing staff (Patricio, Erik, Freddy, Jorge), restaurants Aroma and Isla Grill are delicious! Any negative comment you've read, ignore it and book now! I guarantee you are going to love it!Genuine Expedia guest review
This is my second time in this hotel, very nice and I would love to come back in cancun and stay in beloved hotel perfecto!Genuine Expedia guest review
"Lovely hotel, with 3 great pools and nice beach"
Fantastic all inclusive. Unbelievable spa. Friendly staff always trying to pleaseGenuine Expedia guest review
"Best Stay Ever"
This was a fabulous resort! The service was unparallelled. The hotel offered turndown service twice a day, complimentary room service and mini bar. Our room had it's own private pool. Wait staff was very friendly and attentive.Genuine Expedia guest review
We stayed Wednesday to Sunday. The weather was perfect. Beachfront room with private pool. The food and staff were pleasing. For us, the hotel was too quiet. Very little music poolside and beach plus the hotel common areas along with music was deserted by 10:30 PM. The water was murky, not the crystal blue that you would expect from the Caribbean. There […] was tons of seaweed on the beach with workers continuously removing it. The free Hobie Cat was awesome but since there was only one, we had to wait. The inclusive beach dinner is highly recommended and worth the extra money. Overall, we had a great time with our friends and we would go back again. The staff and our friends made the trip!! Read moreGenuine Expedia guest review
"Excellent Hotel - I would recommend it to anyone!"
This was a great all inclusive hotel - no buffets, and room service included. The staff was extremely accommodating and well received. It's a nice size resort but has all the amenities you would need. Good for families or couples that are looking to get away. It's not a party resort! I would definitely recommend the Beloved to anyone. The rooms that […] have an ocean view aren't quite what we were expecting as the ocean was far off in the distance. Other than that, the rooms were very nice. Read moreGenuine Expedia guest review
Sometimes individuals are apprehensive about staying at an all inclusive due to the fear of boring/mundane repititive food but this hotel is not that hotel! The food was great. Many restaurant options with a variety of cuisines. Service was excellent! The staff was beyond accommodating no matter what the request was they did their best to make it happen. […] The rooms were immaculate. The facilities were well taken care of. The best description of the hotel is excellent. Read moreGenuine Expedia guest review
We absolutely loved our stay at The Beloved! The staff was so welcoming and warm-professional yet friendly. Any special requests were met with "No problem, It will be my pleasure, May I do anything else for you?" We received a special champagne and fruit treat for our anniversary, turn down with rose petals, and a goodbye treat all at no extra charge. […] The room was amazing-spacious, elegant, and spotless. Loved our private plunge pool and all the extra space and areas to relax on our balcony. Whirlpool tub and huge shower were wonderful. We appreciated the fully stocked fridge, espresso machine, and daily snacks. We were pleased with the many restaurant choices-from casual dining on the beach at El Mar to elegant dinners at Aroma-everything was delicious. And if you didn't feel like going out-the 24 hour room service was always an option. We checked out the gym and it was very nice too. I took advantage of the coupon for a complimentary Agua Vive spa treatment. It was SO relaxing and luxurious-wish I'd had time to do more at the spa. The beach was so close to walk to-beautiful white sand and not crowded at all. We hope to go back soon! Read moreGenuine Expedia guest review
"Excellent staff and facilities"
The staff makes you feel like a total VIP. The rooms are very spacious, the pool is clean and not over treated and the beach is perfect. Amazing getaway!Genuine Expedia guest review
"Best hotel ever!"
We recently gotten married there and they were the best! Most relaxing place to beGenuine Expedia guest review
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