Wife and I went to this hotel for our anniversary. The first all inclusive resort we have ever been to. Have heard some good and bad about others though. The entire hotel was amazing, like an elegant spa!!! Staff were so nice, very attentive, courteous, and friendly. Room was beautiful. Facilities extremely well maintained. We paid around $400 for both […] of us to have a couples afternoon at their spa, it was absolutely incredible!!! We have had our fair share of spa experiences, but this was the best I have ever experienced. They called it the "celebration" couples massage. 3 hours of soothing and relaxing bliss. It seemed like it lasted a month of total "AHHHHHH!!" Would definately recommend getting the room with the plunge pool. Very romantic and cool to have your own personal pool and it is not that much more. It never felt crowded but the hotel was full. You go get in one of the pools there and may have 5 other people with you. The aroma therapy seemed to permeate in the lobby, restaurants, and room and was very soothing. Very quiet, tranquil, and romantic, yet we could see bringing our kids there also. The bartenders made all the drinks by hand with fresh ingredients, no mixes and no watering down the drinks. THE NEGATIVE- we felt the food from either room service or the restaurants, although extremely beautiful in presentation, could have been tastier but all good we had was very palatable, just didn't quite meet up to the overall quality of everything else. Read moreGenuine Expedia guest review
We just returned from our vacation and are already talking about going back. The hotel is perfectly manicured and tranquil. My husband and I were treated like royalty! The beach faced the island of Isla Mujeres and there were plenty of lounge chairs and cabanas available. The food was delightful. This hotel has 4 restaurants and offers room service. […] In the morning they offer a buffet for breakfast. If you go try the Sushi it is awesome. The service was great, all of the staff were pleasant and friendly. We vacationed during the week of my birthday. We did not mention this to any staff member. On the day of my birthday when we returned from the beach there was a beautifully decorated cake in our room along with a card! Read moreGenuine Expedia guest review
The Beloved Hotel is absolutely wonderful. If you are on vacation to just relax, you do not even need to leave the property as everything you could possibly need or want is right there. The food is very good, the cleanliness and beauty of the property is first class. Most of all the staff at the Beloved Hotel are superior. We had our 5 year old granddaughter […] with us and she loved the stay. When returning to Cancun this is the only Hotel we will stay at. Read moreGenuine Expedia guest review
"It was nice but wouldn't go back"
It's a lovely hotel. We stayed in a two story casita. It was great. The view was amazing. Everything at the hotel was nice except the bed. It was so hard and springy it made our backs hurt.Genuine Expedia guest review
"Exellent luxurious family resort!"
We had a great stay and experience at The Beloved Hotel. The staff and amenities are amazing.Genuine Expedia guest review
"Luxurious, relaxing, fantastic staff"
First, I read these reviews and was prepared for the very few negatives: hard beds, well, not really. They have matress toppers available, just ask but I didn't even need that. Food was very good and plenty of variety. Demetrio at the pool bar was our favorite. Pristine grounds, yes, small beach but perfect for relaxing if that's what you're looking […] for. Plenty of lounge chairs, you have your pick any time of day. Pool was not crowded, pool bar stool available at all times. Room was incredible. Very spa-like luxury. Yes, shower was amazine, very big and rain spout from ceiling was great. Patio with outdoor bed was very comfortable. Room service variety good and prompt, "30-35 minutes" every time and they were on time and very friendly. Alcohol was plentiful with top shelf available and several bars with great bartenders. Restaurants were great although we used room service a lot. Grounds were very clean and staff all over the place maintaining everything. We went to the Excellence one night with a pass. That was a little confusing and we were definitely treated like "visitors" but it's also a very nice hotel with beautiful grounds. We didn't do any excursions so can't comment on that. Staff was extremely kind and helpful at all times. One night at the sushi bar one of the servers saw us coming and I didn't even want a beer at the time but he knew what I ordered the previous night so he chased me down with a cold one before I even sat down. Def going back. Read moreGenuine Expedia guest review
"Room was spectacular"
Great meals, great service. Favorite part was the welcome with drink and cool cloth after the harried trip from the airport.Genuine Expedia guest review
"Beautiful Hotel, Awesome Service!"
This was our first time to stay at The Beloved Hotel Playa Mujeres. The resort was beautiful, well manicured and the rooms were very pleasant. The staff was always egar to help with anything. We traveled with friends and I was worried what it would be like but we all enjoyed it and will make it a point to not only recommend it to others but to plan […] a return visit. Read moreGenuine Expedia guest review
"Excellent hotel, very intimate and private."
Great stay!! It was a very intimate hotel and very quite. Relaxing every minute! Like others said in other reviews, there was too much sea weed on the beach, but it was beautiful.Genuine Expedia guest review
"Makes you feel beloved"
Great experience. Wonderful staff. The place is right out of anyone's honeymoon fantasy. Would go back there in a heartbeat.Genuine Expedia guest review
This place is different from any other resort. We were greeted with drinks as soon as we got to the hotel... For our honeymoon we couldn't have picked a better place, staff here are great, extremely polite, always ready to serve and attend to your every need. Food is amazing, alway plenty to pick from and they have a BBQ night on Thursday's at the beach. Make […] your way to this resort and don't even spend your time looking at another place. 5 Stars Read moreGenuine Expedia guest review
I was very wary of staying at an all-inclusive - all I could think of was overcrowded pools, endless buffets with bad food and poor service! Man, was I surprised when we came here!!! 5 STAR service, endless a la carte food options (all VERY GOOD), and our own private outdoor lounge area with swim up pool. The rooms were immaculate and the staff even […] came by several times throughout the day to restock our mini bar (also included) and clean up. Oh and did I mention 24 hour room service? All of the restaurants served such a nice variety of food that we NEVER got bored of eating at any of them. We came with our 1 1/2 year old daughter and it was so relaxing for us. In fact most of the people there had kids but not in a loud and annoying way at all. Mostly younger couples with small babies just looking for a place to relax - very quiet! The hotel staff was so friendly! Amazing gym and tons of Fitness classes throughout the day. We even did a free bike tour around the golf course. We would definitely recommend this place to friends!! Read moreGenuine Expedia guest review
Couldn't rave enough about this hotel. It was incredibly clean, staff was So friendly and went out of their way to make everyone feel comfortable, food AMAZING, room amazing, beach unbelievable, I could go on for days!! Highly recommend this hotel for everyone.Genuine Expedia guest review
Upon arrival, the hotel staff was willing to accommodate and cater to our every request. Room service for breakfast was amazing and mediocre for other meals. Be sure to partake in the free bike rides and non-motorized activities offered by the hotel. The decor was modern with the feel of a spa. I would definitely return to this property.Genuine Expedia guest review
Everything about this resort has over exceeded my expectations. The staff was extremely nice and helpful. This was my first trip to cancun and I was not disappointed. I will definitely revisit this resort.Genuine Expedia guest review
We had a superb stay at the Beloved Hotel. The grounds were kept immaculately and the hotel staff was beyond superior. Their kindness to all was so evident. A special thanks to Africa, Wendy, Eduardo, Romeo, Conception, Felix, the hostess at Isla Grill and really everyone we came in contact with. Our rooms were beautiful. The only complaint was that […] the beds were too hard. Even when we had a pillow top placed on the bed it did not really help. Heavenly Beds are in order for this hotel. All in all a great vacation. Read moreGenuine Expedia guest review
"Beautiful clean and spacious room, excellent food"
Beautiful clean and spacious room, excellent food, unsurpassed service.Genuine Expedia guest review
"The friendliest place in Mexico!"
From the moment we were greeted at the lobby door with champagne and juice for our little one until the moment we shed a tear and said goodbye to the bellhop, it was truly an amazing vacation!Genuine Expedia guest review
"First class resortl for family!"
We were looking for a 5-star resort that was kid friendly since we were traveling with our 2-year old son and this was it! I wouldn't even entertain the idea of going elsewhere next time. Like you are reading the reviews here, we did the same and trusted what we were told and thus I had to come and post feedback about this resort. The staff is VERY […] friendly and attentive to all your needs. We stayed in the penthouse with ocean view--it was amazing! Room was huge and had a huge balcony with private pool. The kid center is also great for kids to spend time playing with legos, painting, etc., or they can play outside in the kid's pool area. And you can even borrow some DVDs for your room or take check out toys and take them with you to the beach (i.e. floating devices, shovel and bucket, etc.) We loved the Lupita lounge where we listened to live music and had some sushi, but the Lupita restaurant was our least favorite of them all...Aroma, Isla Grill and the outdoor restaurant just in front of the ocean were our favorites. The resort is quiet and we stayed for a week and you kid of get to know everyone...the staff and even other guests because you bump into them so frequently. This is a wonderful and quiet resort with great service and a beautiful beach with lots of activities to do...and best of all it's kid-friendly. Not a bunch of kids running around or anything like that but they are very accomodating and we loved it! And the staff's great attitude rocks! Read moreGenuine Expedia guest review
"Top notch service and food"
By far, the nicest place I have ever been in my life! The service and the food was absolutely outstanding. My wife and I had delayed and canceled flights getting there for our 1 year anniversary/honeymoon we never had. Upon arrival they upgraded our room for free and when we decided to stay an extra night they let us stay in the upgraded room. My wife […] is a picky eater but we loved every meal we had. We barely did any exploring of the rest of Cancun because we were so in love with the hotel. Read moreGenuine Expedia guest review
"Great Place to Stay!"
The hotel was great. Very nicely kept with great services. The staff will really go out of their way to make you happy. The food was a hit or miss. Some of the food were very good while there are dishes that were bad. The bartender (Heyden) at the front desk was very friendly and made an amazing array or cocktails and mixed shots.Overall, I am very […] pleased with the stay and I can't wait to come back. Read moreGenuine Expedia guest review
"Great, clean and not super "busy" hotel"
We stayed during our honeymoon. It was perfect for relaxing and enjoying some quiet, down time.Genuine Expedia guest review
"Loved The Beloved...."
Stayed from 6/6/13 - 6/9/13. Wished I could've stayed longer. Everything from the moment we set foot in The Beloved, is 5 star, as far I'm concerned. The lobby - all white, clean, crisp, the scents of lavender & peppermint fill your nostrils & immediately take away the stress of your flight. A full bar in the lobby for a cold beer while you check in. […] The staff - lovely, friendly, attentive, welcoming. The food - yummy. No calling for reservations and being forced to eat at a designated slot. TOP SHELF liquor thru-out the entire place, no watered down cheap mixed drinks. Sit at the beach and a waiter will get you what you want from drinks to food from the grill, to an ice bucket so you can chill some beers by your lounge chair. Munch on pizza, burgers, nachos & tacos with your feet in the sand. The pool, beautiful, large, clean with a decently stocked bar. Our room...Consentida No.2 a casita w/ an in suite jacuzzi & a private pool facing the ocean. Double sinks, a shower to DIE for. A huge, flat screen tv and FREE Wifi EVERYWHERE. Wifi that actually WORKS & doesn't need a password! Turn down service every night was awesome. The SPA - OMG. There are no words to describe that Spa experience. We were blown away, really. It was just such an amazing & relaxing stay that we decided that we WILL go back again. Read moreGenuine Expedia guest review
"Great hotel for family and friends or groups!"
Wonderful extended weekend stay for a frien'ds wedding. The staff is beyond helpful and accommodating! Would recommend this hotel to a friend!Genuine Expedia guest review
"Beautiful and quiet resort"
I was very pleased with resort. The resort was clean, service very good, even though more like a 4 star service. Place was a little quiet for us and lacks much needed night entertainment. But we were a adult couples there and been better off at Excellent. But for a not adult only resort this is the best I have ever been and I would strongly recommend […] it as none adult only resort. I think their restaurant menus need to be a little more diverse, because while I was there and I tried almost every thing on the menus they were very similar. Read moreGenuine Expedia guest review
"Great stay overall!"
I guess it was the weather that turn off some of the conditions of the hotel since it was raining hard during the stay but overall the quality was great. The staff was definetely very friendly and helpful all the time.Genuine Expedia guest review
Everything was perfect expect the Internet problems.Genuine Expedia guest review
Close to a perfect experience overall. We love the spa, the pool, almost all of the staff, the ambience, the decoration, ... The food is acceptable, which is good relative to the other all inclusive resorts. The only reason we don't give perfect score is because one staff at the front desk wasn't really helpful. At check in, he was not welcoming and […] left us unattended for quite some time until I asked when he could help us. Then during the middle of our stay, I asked him to help us make a reservation for the spa. He declined, explaining that this was not his responsibility and all guests had to make reservation with the spa, not with the front desk. So that might be the case. But then I told him that I would just slip a note under the door to the spa for my reservation then, and he still had no intention to help. I thought he could at the very least take my note and pass it on to the spa. For days, I noticed that this front desk staff was always more interested in working on the computer than helping guests. He was definitely the outlier as every staff we ran into at the hotel was just really friendly and cheerful. Read moreGenuine Expedia guest review
"A wonderful relaxing vacation"
We had a beautiful vacation and were very satisfied with our choice of The Beloved.Genuine Expedia guest review
The Beloved was certainly the best place we've ever stayed. We'll come back first chance we get! Thanks to all the wonderful staff. They were so warm and friendly and went out of their way to make our stay a pleasant experience.Genuine Expedia guest review
"Great honeymoon spot."
The hotel condition was fantastic, and every employee was quite helpful. The staff took great care to learn your name, and help you in any way they could. The food was excellent, and I would definitely consider returning.Genuine Expedia guest review
"Great Resort for couples or families"
This hotel was exceptional. Service was 5 star plus! Great place to escape and relax.Genuine Expedia guest review
This was the most amazing resort. The service was absolutely amazing. The people at the Beloved know how to treat their guest. We felt like we were the only guest there. That is how they make you feel. Our suite was also amazing. Spacious, clean and beautiful. The stocked mini bar was more then what we expected. If we were givien a dollar for everytime […] we said this boutique resort is amazing I think our trip would of been paid for. Read moreGenuine Expedia guest review
"Great Getaway to relax"
I would've given this review a 5 all the way around but I couldn't becasue the only complaint I would have is the layout of the bathroom, I think there needs to be more privacy for that. other then that everything else was perfectGenuine Expedia guest review
"Great hotel for couples"
The Beloved is by far a great all inclusive to stay. The rooms are absolutely amazing. They're much larger than your typical Cancun all inclusive rooms, the shower itself was the size of a small room, there's a separate walk-in closet, and the whirlpool is located in it's own space, instead of a part of the bedroom. You can also upgrade to have a private […] pool as part of your room. The service was also top-notch. For a smaller resort, there were also plenty of dining options. A great feature about breakfast and lunch was that although there was a buffet, you could also order off the menu, and the food is delicious! The drinks were also great, and not watered down. Because we booked through expedia, we received a night pass to the sister resort, Excellence, which is basically a lot bigger and is adults-only. Also very nice. We are considering staying there next year just to experience an adults-only resort, but there were not a large number of kids at The Beloved, so we'd have no problem going back. If you're looking for a place with more organized pool activities, and activities for children, I'd suggest Moon Palace. Read moreGenuine Expedia guest review
"Beautiful and relaxing but a few pet peeves"
The hotel was beautiful and relaxing but the biggest downside is that all the pools close at 8 pm. I always wanted to go for a late night swim after dinner around 9:30 but couldn't. Other than that I had very few complaints. We didn't leave the resort much and I didn't feel we needed too. We only left the resort one day to go on an excursion recommended […] by the concierge. I regretted it. It was described to us as "a beautiful experience" but it was just extremely touristy and not like what was described to us. It cost $278 for two people to go, it was probably worth half of that. We didn't leave the hotel after that and we were fine with it. Read moreGenuine Expedia guest review
"Great hotel for couples"
The food was exceptional! Every meal we had was delicious and the drinks were fabulous. The entire staff was so friendly, everyone you walked by said hello. The spa was amazing: the day we arrived we got a coupon for a massage and facial couples combo so we scheduled that and it was fantastic- the spa facilities are beautiful! The staff was very accommodating […] and the general manager when we were checking in for dinner with the hostess, remembered our name and room number after just meeting us once! Very impressive. I have no complaints. Read moreGenuine Expedia guest review
My husband and I celebrated our anniversary here a week ago.We stayed 5 days and wish we would have stayed 7 days. We simply love this place! The room was very clean and food was great. My only suggestion is I wish that they had a international buffet resturant like a lot of the resorts in Cancun, Mexico do. It was very peaceful and relaxing. A special […] thanks go out to waiter Noel at the Isla Grill resturant for making our anniversary night very special and to Manager Gabriel Garcias for making sure our stay was superb. The entire staff was wonderful. I wish I had their names. I will definently go back again. Read moreGenuine Expedia guest review
This hotel is absolutely amazing! It's a real paradise and I can't wait to go back next year!Genuine Expedia guest review
Great place with my 15 month old boy! The best beach in cancun for the kid who plays in sand all the time. Beautiful palm beach, some sea weed though but they are doing good job in cleaning this daily. Very safe for the kid, amazing kids club. We didnt like the glass bathroom door in the room because it doesnt give too much intimacy but the room is […] otherwise very nice, baby crib was awaiting when we arrived. This is a peacefull small resort where you want to take your small kids i think. Not if you are looking for party vacation though. Read moreGenuine Expedia guest review
"Great for families with small children"
Very clean and quiet. Hotel workers were attentive to every request we made. Decent cocktails, sometimes very good.Genuine Expedia guest review
"Nice hotel om the beach!"
Nice hotel, on the beach, freindly staff!!! highly recommended!!!Genuine Expedia guest review
"Amazing stay at the Beloved Hotel"
Once again, I had an amazing stay at the Beloved Hotel. The hotel and staff are simply amazing; I highly recommend this resort to all!Genuine Expedia guest review
"Best Hotel in Cancun...Period!"
I could not ask for a better experience. I have been to Cancun 4 other times and none of the other hotels hold a candle to this one. It is off the strip, but nothing can compare to the experience, beach, ammenaties and care that the staff puts into all they do for you. I will be back.Genuine Expedia guest review
"Great hotel for calm and peaceful"
it was very relaxing and peaceful . If you are looking for party and energetic atmosphere, go to hotel zone. If you are looking for calm and peaceful environment The Beloved Hotel is the one.Genuine Expedia guest review
"Greates vacation better then Hawaii"
It was great! We had a quiet relaxing vacation that allowed us to wind down from work and busy schedules. Tho hotel was full and yet it felt like there was no one on the resort. If you are looking to party this is not the place for you. But if you are looking for a get away this is the place.Genuine Expedia guest review
"The Perfect Get Away!"
Great boutique hotel...don't constantly have to fight for space. Very private and relaxing.Genuine Expedia guest review
"Best Hotel for Relaxation & Great Food"
The hotel exceeded our expectations it was super clean, smelled of aroma therapy, very inviting and relaxing. Plenty of pools and lounge chairs for the amount of guests. The beach waters were clean and very clear. There's a great variety of restaurants. Dinner at Isla Grill was amazing request Noel as your waiter he made dinner an experience to remember. One […] of the best places in Mexico I've been to. Read moreGenuine Expedia guest review
We went to the Beloved Hotel for our Honeymoon. We couldn't have made a better choice. We were treated like royalty!!!!Genuine Expedia guest review
"My new favorite place"
Pros- My previous stays were at the Real Caribe, and Grand Oasis Cancun. The Beloved, hands down, blew the other two out of the water. If you are looking for a relaxed environment, a luxurious environment, and a secluded oasis feel, this is the right place. Being a weightlifter, I found the gym to be well equipped with both cardio and machines; even […] a pitcher of Water and Chlorophyll! Clean, clean, clean. The lobby bathroom was not only exceptional, but also had styles of sinks I'd never seen before. They must have cleaned my room 2 or 3 times a day, and they don't need to knock, because of technology they can even tell if you are in the room or not. My stuff felt completely safe. Left my new iPad out one time and it was still there. They will even come back before bedtime and pull back your sheets! Also they leave a little aroma packet of bark or plant on your bed. (I enjoyed a few deep breaths before bed). Fully stocked bar free. 24/7 room srvc, activities No fee for the safe, no need to wear annoying wristbands, fast service, high quality food, staff will bend over backwards for you. If you want a party scene, or young crowd, don't go here. This is more family and quiet. More Pros- This place is guarded like Ft. Knox. There are two guarded gates just to get into the resort. If you are worried about safety in Mexico, you will love the feel of The Beloved! Spend all your time relaxing right at the resort. Cons- No bus service. Taxi=$20 $15 or so to ferry. Read moreGenuine Expedia guest review
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