Very clean. Very friendly. The rooms are on the small side, so it could be tight with kids but perfect for a romantic getaway. Walk right onto the riverwalk out of the hotel.Genuine Hotels.com guest review
"Courtyard Marriott riverwalk"
Had standard king. Room a bit small but huge bed and super comfy. Location was great! Still on riverwalk, but just around the corner from all of the action. Staff friendly and hotel cleaned.Genuine Hotels.com guest review
"Within walking distance to just about everything"
Loved the location and everything the Hotel offered, wasn't to impressed with the valet charges tho...only bad thing I can come up with.Genuine Hotels.com guest review
"On the Riverwalk"
Very convenient location. I would have preferred a river view but we did have a street view. Nice hotel and exceptional staff. Don't choose it for the pool though. It was very small.Genuine Hotels.com guest review
"Not a bad location"
Great staff. Stayed on the 16th floor had a great view of the city. Could some what see the river walk if looked in that direction. my room had a balcony. Valet parking price was a little expensive. We used them the last night we were there. They were nice enough to explain the closest public parking garage and the price. About a block down. Hotel had […] steps leading onto the river walk. Staff was very nice and helpful. Price was fantastic !!! Read moreGenuine Hotels.com guest review
"Very good !!!!!"
Everything was very good, we had a wonderful time, eve the valet parking staff was very good!Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you allowing my team and I to be your host during your recent visit to San Antonio. I look forward to sharing your comments with my team as we each strive to provide every guest a positive experience while visiting our great city. We look forward to having the opportunity to welcome you back to San Antonio in the near future. Sincerely, D. Rao General Manager Courtyard by Marriott – San Antonio Riverwalk
"Wonderful and enjoyed our time!!"
Perfectly located to access the RiverwalkGenuine Hotels.com guest review
Everything is great, convenience to river walk. The only thing is that the internet was a little slow.Genuine Hotels.com guest review
I'm not really picky about hotels, but this one is really great! Service here is really fast as soon as they are contacted.Genuine Hotels.com guest review
We arrived at 10:40 Thursday night. We were met by a Parking attendant who was very polite and helpful. I asked about a cart but was told they didn't have any. The ice maker on our floor was broken through our 3 night stay. I reported it the first morning there. Valet parking price is a little high since there is not an alternative for self parking […] close by. That's all the negatives. The staff were all friendly and helpful. The room was comfortable and reasonably clean. We did find some cereal under the edge of the bed. Read moreGenuine Expedia guest review
"Nice hotel close to all the attractions!"
The location of the hotel was wonderful with the river walk just right around the corner. We were able to walk to the Alamo and catch a bus to market square and pearl brewery. The hotel itself was in very good condition. We didn't use the pool but could see it from our room. Very small pool and patio area. The staff was super friendly and helpful. They […] seemed young and rather inexperienced but were always respectful and outgoing. The room was small but adequate. We didn't spend a lot of time in the room but it was comfortable and clean. The AC worked well and it was handy having a mini fridge to stow drinks and snacks. The city of San Antonio itself was friendly and welcoming. We enjoyed our time there very much! Read moreGenuine Expedia guest review
"walking distance to most everything."
We were having a good time until my husband started having heart problems and we had to leave a day early and get him back home and into the hospital..Over all it was a nice stay.Genuine Hotels.com guest review
Everything was ok up until our departure, the valet is not appropriately coordinated and there was no one with authority to calm a serious situation that occurred between guests. Very badly handled, I would not stay again.Genuine Hotels.com guest review
It was nice but things could be updated u would think with $450 u pay for 2 nights free breakfast would be given, I went to the receptionist to see if we could get a balcony room she kept saying u have to check in the a.m., I don't know what's available later on during the day another receptionist was there and I asked her she was able to give me all […] information I requested in the first place. U are right on the border walk just too much money for what u get my view was of the next hotel right beside Read moreGenuine Hotels.com guest review
Wonderful stay. Hotel staff helpful and committed to our needs.Genuine Expedia guest review
"Nice hotel close to the riverwalk"
No breakfast included, no easy parking option except for valet, and poor housekeeping once we were there. The housekeeping didn't leave enough towels, vac the room or replace the dirty glasses, or leave new cups to replace the used ones, etc.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. Only through honest feedback are we able to improve the service we provide to our guests every day. Please accept my apologies for the challenges you encountered during your stay. I will be sharing your comments with my housekeeping team so that we can better identify training opportunities and processes we need to implement to ensure future guests do not encounter the same challenges you did. We hope to have the opportunity to host you again in the near future so that we can properly demonstrate Marriott’s Spirit to Serve. Sincerely, Dinesh Rao General Manager
"Don't get too excited!"
Get ready pay $31 extra per night for parking. Don't plan on any pool fun - they used a wide angle lens to shoot the pool - it's basically a large bath tub. Don't bring any movies, cuz there is no DVD players in the room. Don't think you will be able to rent an online movie, they don't offer that service. Don't expect anything more than an "I'm […] sorry sir" when you complain about anything. Upon checkout, all I heard was complaints from people as they checked out. Read moreGenuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment about your recent visit to the Courtyard San Antonio Riverwalk. Only through honest feedback are we able to improve the service we provide to our guests every day. I apologize for the challenges you incurred during your recent stay. It is never our intention to mislead our guests regarding our amenity offerings. I will be taking this opportunity to review our hotels website to ensure we are properly promoting and listing the services and amenities that are currently available in our guestrooms. Sincerely, Dinesh Rao General Manager
"They charged me $30 everyday for nothing ."
The only good thing about this hotel is the location . They charged me $30 everday for nothing , eventhough I paid in full through Expedia .Genuine Expedia guest review
"Rooms that should not be offered to guests"
I wished I chose one of the other hotels. The location was great but the room I was given had a window that opened out to those lying by the pool side. So the noise of the pool was also very disturbing. I paid a 4-5 star price for a 2 star room.Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to provide us feedback about your recent stay at the Courtyard San Antonio Riverwalk. Your comments will help us ensure we are providing the best possible experience for all of our future guests. Please accept my apologies for the challenges you had with your guest room. I can understand your frustration with the room you were checked into as the We hope to have the opportunity to host you again and allow you to experience a different room on a higher floor. Sincerely, Dinesh Rao General Manager
"Great hotel for price"
We stayed here for a night. The staff was very friendly and the hotel was clean. But the third floor felt very hot and muggy as opposed to the other floors. Overall, i would recommend this hotel to anyone. The location was amazing also!!Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for providing us feedback about your stay at the Courtyard San Antonio Riverwalk. Your comments will help ensure we correct the challenges you encountered before more guests are affected by the same inconveniences. Please accept my apologies for the challenges with the 3rd floor cooling/ventilation system. I will be sharing your feedback with my engineering team so that we can make the necessary repairs immediately. We look forward to welcoming you back to San Antonio in the near future. Sincerely, Dinesh Rao General Manager
"Not worth $262"
This was our mothers day weekend trip. Not worth the money. SOO Disappointed. Hotel interior was cheap and room was cramped. I've stayed at other hotels on the riverwalk that were much less in price and a lot nicer. Had cheap, worn interior. Felt like a one star Motel. On Mother's Day, we walked the river walk expecting to reenter from the lower river […] walk entrance, but when we returned the door was locked. Since we had baby strollers, my husband went to the front desk and they said it was closed. So we had to climb a flight of stairs with strollers and babies to enter the upper entrance..... Additionally I booked the "XPZA" Deal and was supposed to get a USD50 gift card and a Welcome bag from Northstar and La Cantera Malls with coupon book. That did not happen, they had no clue what I was talking about... Not doing staying there again. Read moreGenuine Expedia guest review
We were In San Antonio visiting my son for a extended Memorial Day weekend. The staff, facility, and location was perfect for our family. I will definitely visit again and stay at the Courtyard.Genuine Expedia guest review
"Ok room, hotel is far"
Be prepared to walk a lot to get to all the happenings in the middle of the riverwalk. Room was ok, little small & bath towels are thin. No room service, although there is a restaurant downstairs w/ limited items.Genuine Hotels.com guest review
"Most uncomfortable bed"
The people there were friendly but for the price I believe they could use some upgrades on the beds. The mattresses were hard and we had an old looking, thin blanket instead of a nice thick comforter that the other hotels in the area have. Not going to book here again.Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for taking time to share your recent experience at the Courtyard San Antonio Riverwalk. Thank you for the kinds words about our staff. We take great pride in providing a warm welcome and sharing our Texas spirit. I agree that a good night’s sleep is most important and apologize that your experience with the bedding was not satisfactory. This is not the experience we would hope for any guest to have and will work with our housekeeping department to ensure this is not a common state. Thank you again for staying with us and do hope that we can regain your trust in the future.
The room was great. I wish it hadn't been in a somewhat sketchy neighborhood.Genuine Hotels.com guest review
It is a perfect location for theater. My only wish would be a more family style restaurant affiliation instead of a bistro with limited items to choose.Genuine Hotels.com guest review
Room was hot and ac would not coolGenuine Hotels.com guest review
"Close to everything"
The room was very nice. Didn't like that the window was even with the stairs that led up to the pool area, but that's just a personal thing. The room was very clean, and everyone was extremely friendly. The hotel was located across the street from my favorite section of the Riverwalk, so it was perfect for our night out on the town. I would definitely […] stay here again! Read moreGenuine Hotels.com guest review
"Overall a very pleasant experience."
Everyone on the staff were very pleasant & helpful. Right on the river walk. Access to the river walk added to the stay. This hotel is close to all the fun stuff but, around the corner from the hustle & bustle.Genuine Expedia guest review
It's a very clean and well maintained hotel. We arrived during Fiesta weekend and it was a challenge to get to the hotel but was worth the wait. We enjoyed the modern decorated room and the friendly staff. We will stay there again.Genuine Expedia guest review
Its a good location. But the hotel smelt like sewerGenuine Expedia guest review
Its a good location. But the hotel smelt like sewerGenuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to share your recent experience with me, only through honest guest feedback are we able to correct the challenges you experienced before another guest is inconvenienced. Due to the hotels location on the Riverwalk we are granted unique challenges with our sewer and grease trap lines. In a standard hotel that has access to the back side of the building we are able to vent these standard odors and evacuation lines away from the public spaces of the building. The Courtyard Riverwalk has all of these evacuation lines and ventilation running to the front of the building in order to properly service as necessary. During your stay the hotel experienced a mechanical failure with our ventilation system and all of the smells permeated the lobby and river level. The hotels engineering team worked diligently to rectify the situation, but unfortunately it took us longer than expectred to clean the air in the building. It is my hope that this negative experience will not deter you from visiting the Courtyard Riverwalk in the future. Sincerely, Dinesh Rao General Manager Courtyard by Marriott – San Antonio Riverwalk
"Lobby Wreaks of Sewage and Poor Staff"
The room was very nice and new but the smell in the lobby is too much and the staff says it's normal! All the manager said about the smell is that it's a little but better when the weather is cold. Great, so two days out the year when it's cold in Texas then it doesn't smell. Very unhappy with the staff at this hotel.Genuine Hotels.com guest review
fairGenuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to rate your recent stay at the Courtyard San Antonio Riverwalk. Only through honest guest feedback are we able to improve the level of service we provided on a daily basis. You rating of 3 out of 5 concerns me and would appreciate any additional feedback you may have regarding your visit to the hotel. My team and I hope to have the opportunity to host you again so that we can demonstrate proper San Antonio and Marriott hospitality. Sincerely, Dinesh Rao General Manger Courtyard by Marriott – San Antonio Riverwalk
"Lovely hotel in the heart of San Antonio"
Courtyard Riverwalk Marriott was hosted by wonderful friendly staff who went out of their way to meet my needs. The hotel was clean, roomy, and right next to the beautiful riverwalk. Lots of restaurants, museums, historic St. Mary's Church, and taxis conveniently right there by the hotel.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for allowing the Courtyard Riverwalk team be your host during your recent visit to San Antonio. We will be sharing your comments about our staff at our next associate gathering so we can recognize their efforts in front of the entire team. We look forward to having the opportunity to host you again the next time you are travelling to San Antonio. Sincerely, Dinesh Rao General Manager Courtyard San Antonio Riverwalk
"great location near river walk"
it was an up to date hotel within walking distance of great places on the river walkGenuine Hotels.com guest review
Nice clean room friendly staff and just a few steps from the river walk and of course valet parking. I'd deff stay there againGenuine Hotels.com guest review
Located on the River walk, it is close to many restaurants.Genuine Hotels.com guest review
The hotel was nice, it is a walk to the main part of the riverwalk but it is nice and quiet. Front desk was very helpful and nice. The room was neat but needed a little more attention when it came to the bed sheets. There were like crumbs on the bed and we didn't eat on there so not sure where they came from. But it was a good hotel.Genuine Hotels.com guest review
"Tight quarter on the river"
Hotel was lovely, room was clean, service was efficient, location was on the river but wow... it's a small hotel, room was small, valet was doing their best under the tight situation. It was the best for the lay of the land so to speak. Considering this hotel is on a narrow piece of property they are adapting and making things work to the best of their […] ability. Small pretty rooms, tight in and out for Valet which of course is two of the things you will contend with during your stay and yes, the parking situation was tough. You either Valet at thirty per day OR you park block(s) away and walk. Small by highly used Bistro for Breakfast where you purchase so no breakfast buffet and no restaurant inside. I did like the fact that it was just around the corner from the hustle and bustle of the Riverwalk. Read moreGenuine Hotels.com guest review
"Great location, but expected more"
For the price we paid for 1 night (over $200) I expected the overall hotel, room, and view to be more impressive. We had a small room facing a wall. I will say that the bed was extremely comfortable and the location was good.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard San Antonio Riverwalk. My team and I work hard to ensure our guests experience surpass their own expectations as we know our building naturally provides limited views due to our location between two other hotels. It is our desire to help guests enjoy the Riverwalk with our convenient location to all of the great restaurants and attractions as well as provide guests with a restful night. I was happy to read your comments that we succeeded in meeting these points. We hope you will choose to visit San Antonio again in the future and perhaps opt for one of our upgraded rooms which offer guests a view of the city or the Riverwalk. Sincerely, Dinesh Rao General Manager
"Great access to Riverwalk."
Very clean rooms and friendly staff. Riverwalk access and only a short walk to the Alamo great location.Genuine Expedia guest review
"Right on riverwalk perfect location"
We will stay here again highly recommended, staff was very pleasant and friendly.Genuine Expedia guest review
The room layout was cramped for the amount of money spent. Parking was pricey.Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for choosing the Courtyard Riverwalk during your recent visit to San Antonio. Only through honest feedback are we able to improve the service we provide to our guests on a daily basis. While most Courtyards around the country do not charge for parking, I can understand your frustration in having to pay for parking at the Courtyard San Antonio Riverwalk. Due to the limited amount of parking in downtown San Antonio all of the hotels along the Riverwalk impose a parking fee. Our parking fee is competitive amongst similar caliber hotels in Downtown San Antonio along with other public parking facilities. It is our desire to ensure the service we provide on a daily basis exceeds Marriott’s standards and encourages repeat visits from all of our guests. We hope to have the opportunity to welcome you back to San Antonio in the near future. Sincerely, Dinesh Rao General Manager
Great Hotel. Will stay again..Genuine Hotels.com guest review
"Right on the river walk was just what we wanted."
Staff here very friendly, helpful, especially guys in valet parking.Genuine Expedia guest review
The staff was great!! Janna who worked at the front desk was very friendly and helpful. We were close to everything we wanted to do.Genuine Hotels.com guest review
"perfectly nice hotel"
The staff were very friendly and the bed was extremely comfortable. There are not many land uses like stores or other things nearby but riverwalk access is nice.Genuine Hotels.com guest review
"Ok hotel, close to riverwalk"
The hotel was ok. Nothing extravagant. Its near the river walk, the staff seemed like they didnt want to be bothered with us. We had two night with an unbearable oder in the lobby and no water. It wasnt the best experience with a Marriott property.Genuine Expedia guest review
Our room had a view of a wall, no comforter on the bed. Water in the hotel was shut off two nights. They gave $50 off for the first nightie the water being off, but because we booked on Expida we were not eligible for the refund. The second night, complementary water was provided only between midnight and 4:30 AM. We were told you had to go back to […] the front desk to get the complementary water between thoses hours. We were told "technically after midnight everybody should be sleeping so you shouldn't need the water". The lobey smelled like a toilet. Overall not a pleasant experience. Read moreGenuine Expedia guest review
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