"Hotel on riverwalk"
Had a nice three night stay at hotel. The room was smaller than a typical hotel room, but it was comfortable and clean and seemed to have been updated recently - had a nice style.Genuine Expedia guest review
"Your people were great and very helpful."
Our stay was goodGenuine Hotels.com guest review
"superb weekend getaway"
Loved the hotel. Great location, great service. The only minor complaint is that the room was a little cramped. Will have to double check room preferences next visit. Other than that, absolutely perfect.Genuine Hotels.com guest review
"Why I would not stay here again!"
I am not really cheap but I expect a little extra from an upscale hotel! I paid $31.00 to park my motorcycle and walk 3 blocks back to the hotel in 95 degree heat. There was only 1 packet of regular coffee and 1 packet of decaf ( which I don't drink) in the room. The only coffee I could find the next morning after my 1 cup was at the Bistro for $3.00. […] Not even a free piece of toast here! Wait a minute I did get 2 bottles of water or were they really $145.00 a piece? Because that is what I paid for a room with a view of nasty rooftops littered with broken bottles and dirty towels. The river walk was down below but it is the only spot on the whole walk without anything to see. The bath towels are rough and thin, not very enjoyable to use. Read moreGenuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. Your honest feedback is greatly appreciated, without it we have no hope of improving the level of service we provide on a daily basis. Please accept my sincere apologies for the challenges you encountered during your stay. Based on your comments I can certainly understand your frustration and desire to not return to the hotel. I can assure you I will be sharing your comments with my team and will be personally working to correct the issues you noted, specially the amount of in room coffee in our guest rooms and the quality of our bath towels. I will also be forwarding your comments to the Courtyard by Marriott brand team, currently Courtyard’s do not offer any complimentary breakfast options. The San Antonio River Authority continues to work to uphold appearance standards on the Riverwalk, I will be sure to voice your opinions regarding the buildings located near the hotel. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Sincerely, D. Rao General Manager
"Close to all activities on the Riverwalk"
Great service by all hotel staff. The room had a great view of the Riverwalk and was nice. The room was clean and fresh.You are within walking distance (3 blocks at max) of all points of interest on the Riverwalk.Genuine Hotels.com guest review
The hotel was ok, staff were friendly but the price for parking was a shock!Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on our recent experience at the Courtyard San Antonio Riverwalk. Please accept our sincere apologies for the inconvenience you may have experienced. Due to our downtown location on the Riverwalk, parking availability is limited. The city does offer parking in a few different garages around town for a lower fee, however each time you leave the garage you have to pay. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. D. Rao General Manager
The room was nice, service was perfect and location is great! My only issue would be with the air. I am a very cold natured person so when I say the rooms weren't cool enough that's a big statement for myself. The air in my room just wasn't cutting it. I was HOT all night.Genuine Hotels.com guest review
"On the Riverwalk"
Room right above the weight room - someone worked out at 5:30AM dropping weights left and right. Told the front desk and they solved the issue.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for sharing your feedback regarding your recent stay at the Courtyard San Antonio Riverwalk. I apologize for the inconveniences you experienced, I am glad the Front Desk was able to resolve the noise and disruption. We hope to have the opportunity to welcome you back in the near future. Sincerely, D. Rao General Manager
"Couldn't have been better."
Everything was great and the price was exceptional for the location. Our friends paid nearly twice as much just around the corner! Valet parking is the standard $30 a day with all the in/out you want, but it beats finding a space nearby. Very narrow "storefront" as most new hotels are doing now to get a "Riverwalk" address, so only 2-3 cars can pull […] in to valet at one time, but the staff is excellent at jockeying the cars and helping with luggage. Rooms small but well appointed. No in-room safe, but we had no problem leaving our iPads plugged in to recharge during the day. Would definitely stay here again! Read moreGenuine Hotels.com guest review
"Easy walk on the river to restaurants and shops."
Had a great time, the people in San Antonio are so friendly!Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for sharing your feedback regarding your recent stay at the Courtyard San Antonio Riverwalk. I look forward to sharing your comments with the rest of my team. We each strive to provide every guest with a memorable experience, I am happy to see that we once again met our goal. We look forward to having the opportunity to welcome you back to San Antonio in the near future. Sincerely, D. Rao General Manager
I really enjoyed my stay there. The river walk is ft away from the hotel. The fun stuff on the river walk is not far from the hotel so it wasn't a big deal plus we got to enjoy sight seeing a lot. The Alamo and the mall were really close by. The hotel was Clean and the staff were really helpful. The only thing was the rooms were really small... But […] I would definitely stay there again! Read moreGenuine Hotels.com guest review
The customer service was excellent, starting with the valet attendant who suggested the city garage over the expensive hotel parking. The front desk clerk worked with our booking agent to upgrade our room at the last minute. The room was comfortable and the balcony view was picture perfect. The restaurant was a little pricy but food was good. Would […] stay there again. Read moreGenuine Hotels.com guest review
Would definetly recommend this hotel. Only con was the internet connection.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. My team and I are always looking for ways to continuously improve and your honest feedback is greatly appreciated. We will be undergoing an overhaul of entire internet system starting on August 18 and look forward to providing a better on-line experience for all of our guests. We hope to have the opportunity to welcome you back to San Antonio in the near future. Sincerely D. Rao General Manager
"Comfort Inn disguised as Marriott"
I would not ever stay here again unless it was free! I paid $300 for a $70 dollar room. I have stayed in Comfort Inns that were nicer and more roomy. The hotel is WAY OVER RATED! Its location is decent but I walked out of the front of the hotel and almost got mugged one block away. Bums, thugs, and beggars were everywhere. Do not stay here unless you […] want to feel like you paid way too much for something worth 1/3 of the cost. I felt bad because I had the feeling of being ripped off all weekend. Read moreGenuine Hotels.com guest review
Room and hotel extremely clean. Service awesome. The staff worked with us on changing rooms and never blinked an eye or gave us an excuse as to why it couldn't be done. They made it happen. Located center of downtown San Antonio on the river walk. We parked and never had to drive anywhere. The room had a retro feel, but all the modern amenities. If […] there were one thing I'd request, that would be wifi on all floors available in all room not just common areas. Had a wonderful stay and will do it again. Read moreGenuine Hotels.com guest review
Great hotel-- would recommend to anyone!Genuine Hotels.com guest review
The hotel was a in a good location right at the start of the main part of the river walk. The room was clean. The pool is a little small for the size of the hotel. Staff was accommodating.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for choosing the Courtyard Riverwalk during your recent visit to San Antonio. My team and I appreciate you taking the time to comment about your experience at the hotel. You honest feedback is greatly appreciated, without it we have not way of improving the service we provide to guests on a daily basis. We hope to have the opportunity to welcome you back to San Antonio in the near future. Sincerely, D. Rao General Manager
"Not what I expected."
The room was much smaller than I expected. Two people could not pass any where in the room. View was of another hotel and that was disappointing. Swimming pool was way to small. With the name being Courtyard Marriott Riverwalk, I expected that it would be on the Riverwalk. I found this to be misleading. The staff was wonderful. We asked for a couple […] of things and had them within just a few minutes. Read moreGenuine Hotels.com guest review
The hotel was beautiful, the location was perfect - right on the river, the rooms were very clean - the staff for check-in and out were okay - they could be a little more friendlier, but the Valet parking staff ROCKED! The only real complaint I had along with two other family members who stayed in different rooms were that the beds were very uncomfortable. […] :( Read moreGenuine Hotels.com guest review
"Beautiful Riverwalk Hotel"
Gorgeous suites and you can't beat the free breakfast and cocktail hour. Perfect location on the Riverwalk. Short 5 minute walk to all the popular restaurants, but just far enough away so it wasn't too crowded or noisy. The pool and dining area became quite over run with families and kids the closer to the weekend it got, but overall it was a great […] place to stay. Read moreGenuine Hotels.com guest review
"River Walk -"
I had reservations for two rooms. The first night my son could not arrive to use his room. That room did not have a guest in it for the night. When my son arrived the next night - he did not have a room. The hotel gave his room to someone else even with it reserved for three nights. The hotel did find my son a room; however, the bed was not as comfortable […] and it was not close to my room. Read moreGenuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you choosing the Courtyard Riverwalk during your recent visit to San Antonio. Please accept our sincere apologies for the inconveniences you may have experienced during your recent visit. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. I will be personally working with my Front Desk and Housekeeping associates as our current verification process of occupied rooms has a flaw that needs immediate attention. All of our guest rooms have the same bedding and mattress package, we have found that every body type is different and react differently to our firmer mattresses. We would like to regain your trust and hope to serve you again in the future. Sincerely, D. Rao General Manager Courtyard by Marriott - San Antonio Riverwalk
Very clean. Very friendly. The rooms are on the small side, so it could be tight with kids but perfect for a romantic getaway. Walk right onto the riverwalk out of the hotel.Genuine Hotels.com guest review
"Courtyard Marriott riverwalk"
Had standard king. Room a bit small but huge bed and super comfy. Location was great! Still on riverwalk, but just around the corner from all of the action. Staff friendly and hotel cleaned.Genuine Hotels.com guest review
"Within walking distance to just about everything"
Loved the location and everything the Hotel offered, wasn't to impressed with the valet charges tho...only bad thing I can come up with.Genuine Hotels.com guest review
"On the Riverwalk"
Very convenient location. I would have preferred a river view but we did have a street view. Nice hotel and exceptional staff. Don't choose it for the pool though. It was very small.Genuine Hotels.com guest review
"Not a bad location"
Great staff. Stayed on the 16th floor had a great view of the city. Could some what see the river walk if looked in that direction. my room had a balcony. Valet parking price was a little expensive. We used them the last night we were there. They were nice enough to explain the closest public parking garage and the price. About a block down. Hotel had […] steps leading onto the river walk. Staff was very nice and helpful. Price was fantastic !!! Read moreGenuine Hotels.com guest review
"Very good !!!!!"
Everything was very good, we had a wonderful time, eve the valet parking staff was very good!Genuine Expedia guest review
"Wonderful and enjoyed our time!!"
Perfectly located to access the RiverwalkGenuine Hotels.com guest review
Everything is great, convenience to river walk. The only thing is that the internet was a little slow.Genuine Hotels.com guest review
I'm not really picky about hotels, but this one is really great! Service here is really fast as soon as they are contacted.Genuine Hotels.com guest review
We arrived at 10:40 Thursday night. We were met by a Parking attendant who was very polite and helpful. I asked about a cart but was told they didn't have any. The ice maker on our floor was broken through our 3 night stay. I reported it the first morning there. Valet parking price is a little high since there is not an alternative for self parking […] close by. That's all the negatives. The staff were all friendly and helpful. The room was comfortable and reasonably clean. We did find some cereal under the edge of the bed. Read moreGenuine Expedia guest review
"Nice hotel close to all the attractions!"
The location of the hotel was wonderful with the river walk just right around the corner. We were able to walk to the Alamo and catch a bus to market square and pearl brewery. The hotel itself was in very good condition. We didn't use the pool but could see it from our room. Very small pool and patio area. The staff was super friendly and helpful. They […] seemed young and rather inexperienced but were always respectful and outgoing. The room was small but adequate. We didn't spend a lot of time in the room but it was comfortable and clean. The AC worked well and it was handy having a mini fridge to stow drinks and snacks. The city of San Antonio itself was friendly and welcoming. We enjoyed our time there very much! Read moreGenuine Expedia guest review
"walking distance to most everything."
We were having a good time until my husband started having heart problems and we had to leave a day early and get him back home and into the hospital..Over all it was a nice stay.Genuine Hotels.com guest review
Everything was ok up until our departure, the valet is not appropriately coordinated and there was no one with authority to calm a serious situation that occurred between guests. Very badly handled, I would not stay again.Genuine Hotels.com guest review
It was nice but things could be updated u would think with $450 u pay for 2 nights free breakfast would be given, I went to the receptionist to see if we could get a balcony room she kept saying u have to check in the a.m., I don't know what's available later on during the day another receptionist was there and I asked her she was able to give me all […] information I requested in the first place. U are right on the border walk just too much money for what u get my view was of the next hotel right beside Read moreGenuine Hotels.com guest review
Wonderful stay. Hotel staff helpful and committed to our needs.Genuine Expedia guest review
"Nice hotel close to the riverwalk"
No breakfast included, no easy parking option except for valet, and poor housekeeping once we were there. The housekeeping didn't leave enough towels, vac the room or replace the dirty glasses, or leave new cups to replace the used ones, etc.Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Riverwalk. Only through honest feedback are we able to improve the service we provide to our guests every day. Please accept my apologies for the challenges you encountered during your stay. I will be sharing your comments with my housekeeping team so that we can better identify training opportunities and processes we need to implement to ensure future guests do not encounter the same challenges you did. We hope to have the opportunity to host you again in the near future so that we can properly demonstrate Marriott’s Spirit to Serve. Sincerely, Dinesh Rao General Manager
"Don't get too excited!"
Get ready pay $31 extra per night for parking. Don't plan on any pool fun - they used a wide angle lens to shoot the pool - it's basically a large bath tub. Don't bring any movies, cuz there is no DVD players in the room. Don't think you will be able to rent an online movie, they don't offer that service. Don't expect anything more than an "I'm […] sorry sir" when you complain about anything. Upon checkout, all I heard was complaints from people as they checked out. Read moreGenuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment about your recent visit to the Courtyard San Antonio Riverwalk. Only through honest feedback are we able to improve the service we provide to our guests every day. I apologize for the challenges you incurred during your recent stay. It is never our intention to mislead our guests regarding our amenity offerings. I will be taking this opportunity to review our hotels website to ensure we are properly promoting and listing the services and amenities that are currently available in our guestrooms. Sincerely, Dinesh Rao General Manager
"They charged me $30 everyday for nothing ."
The only good thing about this hotel is the location . They charged me $30 everday for nothing , eventhough I paid in full through Expedia .Genuine Expedia guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to comment on your recent stay at the Courtyard San Antonio Riverwalk. Your feedback is greatly appreciated, without it we have no way of getting better. Please accept my apologies for the challenges you encountered with your final bill. Due to the hotels downtown location parking availability is limited, the hotel does charge guests $31 per vehicle per day for valet parking. I will be using this opportunity to ensure the hotels staff as well as our website in properly listing this additional charge. We hope to have the opportunity to welcome you back to San Antonio in the near future. Sincerely, Dinesh Rao General Manager
"Rooms that should not be offered to guests"
I wished I chose one of the other hotels. The location was great but the room I was given had a window that opened out to those lying by the pool side. So the noise of the pool was also very disturbing. I paid a 4-5 star price for a 2 star room.Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for taking the time to provide us feedback about your recent stay at the Courtyard San Antonio Riverwalk. Your comments will help us ensure we are providing the best possible experience for all of our future guests. Please accept my apologies for the challenges you had with your guest room. I can understand your frustration with the room you were checked into as the We hope to have the opportunity to host you again and allow you to experience a different room on a higher floor. Sincerely, Dinesh Rao General Manager
"Great hotel for price"
We stayed here for a night. The staff was very friendly and the hotel was clean. But the third floor felt very hot and muggy as opposed to the other floors. Overall, i would recommend this hotel to anyone. The location was amazing also!!Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for providing us feedback about your stay at the Courtyard San Antonio Riverwalk. Your comments will help ensure we correct the challenges you encountered before more guests are affected by the same inconveniences. Please accept my apologies for the challenges with the 3rd floor cooling/ventilation system. I will be sharing your feedback with my engineering team so that we can make the necessary repairs immediately. We look forward to welcoming you back to San Antonio in the near future. Sincerely, Dinesh Rao General Manager
"Not worth $262"
This was our mothers day weekend trip. Not worth the money. SOO Disappointed. Hotel interior was cheap and room was cramped. I've stayed at other hotels on the riverwalk that were much less in price and a lot nicer. Had cheap, worn interior. Felt like a one star Motel. On Mother's Day, we walked the river walk expecting to reenter from the lower river […] walk entrance, but when we returned the door was locked. Since we had baby strollers, my husband went to the front desk and they said it was closed. So we had to climb a flight of stairs with strollers and babies to enter the upper entrance..... Additionally I booked the "XPZA" Deal and was supposed to get a USD50 gift card and a Welcome bag from Northstar and La Cantera Malls with coupon book. That did not happen, they had no clue what I was talking about... Not doing staying there again. Read moreGenuine Expedia guest review
We were In San Antonio visiting my son for a extended Memorial Day weekend. The staff, facility, and location was perfect for our family. I will definitely visit again and stay at the Courtyard.Genuine Expedia guest review
"Ok room, hotel is far"
Be prepared to walk a lot to get to all the happenings in the middle of the riverwalk. Room was ok, little small & bath towels are thin. No room service, although there is a restaurant downstairs w/ limited items.Genuine Hotels.com guest review
"Most uncomfortable bed"
The people there were friendly but for the price I believe they could use some upgrades on the beds. The mattresses were hard and we had an old looking, thin blanket instead of a nice thick comforter that the other hotels in the area have. Not going to book here again.Genuine Hotels.com guest review
Response by Courtyard Marriott Riverwalk Thank you for taking time to share your recent experience at the Courtyard San Antonio Riverwalk. Thank you for the kinds words about our staff. We take great pride in providing a warm welcome and sharing our Texas spirit. I agree that a good night’s sleep is most important and apologize that your experience with the bedding was not satisfactory. This is not the experience we would hope for any guest to have and will work with our housekeeping department to ensure this is not a common state. Thank you again for staying with us and do hope that we can regain your trust in the future.
The room was great. I wish it hadn't been in a somewhat sketchy neighborhood.Genuine Hotels.com guest review
It is a perfect location for theater. My only wish would be a more family style restaurant affiliation instead of a bistro with limited items to choose.Genuine Hotels.com guest review
Room was hot and ac would not coolGenuine Hotels.com guest review
"Close to everything"
The room was very nice. Didn't like that the window was even with the stairs that led up to the pool area, but that's just a personal thing. The room was very clean, and everyone was extremely friendly. The hotel was located across the street from my favorite section of the Riverwalk, so it was perfect for our night out on the town. I would definitely […] stay here again! Read moreGenuine Hotels.com guest review
"Overall a very pleasant experience."
Everyone on the staff were very pleasant & helpful. Right on the river walk. Access to the river walk added to the stay. This hotel is close to all the fun stuff but, around the corner from the hustle & bustle.Genuine Expedia guest review
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