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  • Sonesta ES Suites Houston
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1 room,  2 adults 
Adults Children
Room 1:

Sonesta ES Suites Houston - Houston

29.735468, -95.466702
3 stars
5190 Hidalgo St, Houston, TX, 77056 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $119
available on 06/21/13
Price Match Guarantee
3.9 156 5

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    Landmarks near Sonesta ES Suites Houston

    • The Galleria Hotels - Houston 400 yards
    • Houston, TX (JGQ-Transco Tower Heliport) Hotels - Houston 560 yards
    • Gerald D. Hines Waterwall Park Hotels - Houston 570 yards
    • Galleria Mall Hotels - Houston 670 yards
    • Williams Tower Hotels - Houston 680 yards
    • All landmarks in Houston

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    Overview of Sonesta ES Suites Houston - Houston

    Location.
    Located in Houston (Galleria), Sonesta ES Suites Houston is close to The Galleria, Galleria Mall, and Gerald D. Hines Waterwall Park. Also nearby are Williams Tower and Uptown Plaza.

    Hotel Features.
    Sonesta ES Suites Houston has a 24-hour fitness facility and a seasonal outdoor pool. Complimentary wireless Internet access is available in public areas. There is a 24-hour business center on site. A complimentary evening social is available on select days and guests are offered a complimentary breakfast. Additional amenities include multilingual staff, barbecue grills, and a grocery/convenience store.

    Guestrooms.
    The 93 air-conditioned guestrooms at Sonesta ES Suites Houston include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium satellite channels and pay movies. All accommodations provide desks and multi-line phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and hair dryers. All units at this 3-star hotel have kitchens with microwaves, refrigerators, and cookware/dishes/utensils. Additional amenities include irons/ironing boards and windows that open. Housekeeping is offered daily.

    Image of Sonesta ES Suites Houston, Houston
    3.9 out of 5 Good (156 reviews)
    (Neighborhood average 4.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    It was a family vacation in Houston and we did appreciate the fact that we can prepare our own meals in a hotel located in that neighborhood. However,... I expected t have a Flat screen LCD TV in the room and not a box CRT TV. Also, the cleaning lady was reminded on two occasions that the room has not been cleaned. But overall, the breakfast was nice, staff courteous, and location superb. by Okuwa  from Nigeria on 06/13/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $119
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    One Queen Studio Suite Smoking

    Deluxe Suite

    One Bedroom Suite Two Double Beds Non-Smoking

    One Bedroom Suite Smoking

    One Bedroom Suite Non-Smoking Accessible

    One Queen Ste Accessible Nonsmoking

    One Bedroom Suite One King Bed Non-Smoking

    One Bedroom Suite 2 Double Beds Smoking

    Two Bedroom One Bed Each Two Doubles One Queen Non-Smoking

    1 Bed Mobility Accessible Tub Smoking

    Studio One Queen Bed Non-Smoking

    One Bedroom Suite NonSmoking

    One queen bed non smoking

    1 Bedroom Suite 2 Double Beds Nonsmoking

    Standard Suite

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • No rollaway/extra beds available
    • No cribs (infant beds) available
    • Pet maximum weight in lb is: 25
    • Maximum number of pets per room: 2
    • Check-out time is: noon
    • Check-in time starts at: 3 PM

    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

    Amenities

    • General
    • 24-hour business center
    • 24-hour fitness facilities
    • Air-conditioned public areas
    • Barbecue grill(s)
    • Complimentary reception
    • Number of buildings/towers - 1
    • Number of floors - 4
    • Picnic area
    • Swimming pool - outdoor seasonal
    • Total number of rooms - 93
    • See more facilities
      • Free garage parking
      • Free outdoor parking
      • Free Wi-Fi
      • Grocery/convenience store
    • Rooms (all rooms include)
    • Coffee/tea maker
    • Cookware, dishware, and utensils
    • Daily housekeeping
    • Desk
    • Hair dryer
    • Iron/ironing board
    • Kitchen
    • Private bathroom
    • Shower/tub combination
    • Window opens
    • See more room details
      • Air conditioning
      • Complimentary newspaper
      • Free local calls
      • Free Wi-Fi
      • Microwave
      • Multi-line phone
      • Pay movies
      • Premium TV channels
      • Refrigerator
      • Satellite TV service
      • Voice mail
    • Services
    • Free breakfast
    • Front desk (limited hours)
    • Laundry facilities
    • Multilingual staff
    • Safe-deposit box at front desk
    • Business & Event
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    A complimentary evening social is offered on Tuesdays, Wednesdays, and Thursdays.

    Recreation

    Recreational amenities at the hotel include a 24-hour fitness facility and a seasonal outdoor pool.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Pet fee: USD 75 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Houston, Texas, United States
    Map
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    29.735468, -95.466702
    Hotel coordinates:

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    Area map

    A short guide to Galleria

    If you can’t buy it at The Galleria, it’s not made. One of America’s largest shopping centers, The Galleria has roughly 400 stores. Its lowest level features an ice-skating rink, a welcome spot during Houston’s torrid summers. Next door, the beacon of the 64-story Williams Tower serves as compass point for the sprawling city. Nearby, partygoers head for the Richmond Strip’s bars and clubs.

    see all hotels in Houston

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • The Galleria - 400 yards
    • Houston Transco Tower Heliport (JGQ) - 600 yards
    • Gerald D. Hines Waterwall Park - 600 yards
    • Galleria Mall - 700 yards
    • Williams Tower - 700 yards

    0.50 - 1.0 mi

    • Uptown Plaza - 1200 yards
    • Galleria - 1300 yards

    1.0 - 3.0 mi

    • Schlumberger Headquarters - 1.1 miles
    • Uptown Park - 1.5 miles
    • Lakewood Church Central Campus - 1.9 miles
    • Lakewood Church - 1.9 miles
    • Houston Greenway Plaza Heliport (JGP) - 2.0 miles

    3.0+ mi

    • Houston Westchase Helipad (JWH) - 4.9 miles
    • Houston Central Business District Heliport (JDX) - 8.3 miles
    • Houston William P. Hobby Airport (HOU) - 13 miles
    • Houston Sugar Land Regional Airport (SGR) - 13 miles
    • Houston Park Ten Helipad (JPT) - 14 miles
    • Houston West Houston-Lakeside (LKS) - 14 miles
    • Houston George Bush Intercontinental Airport (IAH) - 19 miles
    • Houston Ellington Field Airport (EFD) - 20 miles
    • Lake Jackson Brazoria County Airport (LJN) - 43 miles
    • Galveston Scholes Intl. Airport (GLS) - 49 miles
    All hotels in Houston, Texas, United States
    Reviews
    • All (156)
    • Business (37)
    • Romance (5)
    • Family (18)
    • Friends (9)
    • Other (87)
    3.9 / 5
    Good

    Score breakdown (from 156 reviews)

    • 5.0
      (58)
    • 4.0
      (57)
    • 3.0
      (24)
    • 2.0
      (7)
    • 1.0
      (10)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      4.1
    • Comfort
      4.1
    • Condition
      3.7

    Reviews: Overall

    • < Previous
    • Page 1 of 4
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    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Jun 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Nice Hotel"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    It was a family vacation in Houston and we did appreciate the fact that we can prepare our own meals in a hotel located in that neighborhood. However, I expected t have a Flat screen LCD TV in the room and not a box CRT TV. Also, the cleaning lady was reminded on two occasions that the room has not been cleaned. But overall, the breakfast was nice, […] staff courteous, and location superb. Read more
    Genuine Hotels.com guest review
    5 night trip in Jun 2013
    Okuwa
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "pretty good stay"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Enjoyed the complimentary breakfast and the pool. The room was big and very clean however I didn't receive any roomservice cleaning during my stay. My towels didn't get replenished & trash wasn't taken out but it wasn't a huge concern of mine. I had a nice stay and loves the location. We walked to the Galleria! Very nice hotel and I would recommend […] it to friends mostly because of the location and breakfast! Friendly service was also a plus. Read more
    Genuine Hotels.com guest review
    2 night business trip in Jun 2013
    kassidi
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Weekend in Houston"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Our stay was very comfortable. We had a 2bd 2ba room which was very roomy. Although the hotel needs a bit of updating our room was clean, staff was very friendly, breakfast contained a variety of hot and cold items, and location was superb! Will return again in the future!
    Genuine Hotels.com guest review
    3 night trip in May 2013
    NH
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Very well located to everything and the Mall"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Everything was great about the suite, the setup, kitchen and the patio. The AC unit running caused excessive noise but we just turned it off while on the patio.
    Genuine Hotels.com guest review
    2 night trip with friends in May 2013
    Larry
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in May 2013
    jeff
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Simply Fabulous"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The whole place was clean. The room was big. The neighborhood is nice and safe. We attended a graduation at UofH and it was easy to hop on the highway to get there. The breakfast was one of the best we have had at a hotel. 12 year old said the pullout sofa bed was comfortable. We were very happy with everything and we got a GREAT rate. We will stay […] here for our next trip to Houston. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Donna
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "FANTASTIC / HELPFUL STAFF / PLACE IS A GREAT CHOIC"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    THE PLACE IS PERFECT. GREAT CUSTOMER SERVICE. HELPFUL, ALWAYS SMILING AND GREET YOU WITH A TRUSTFUL AMILE.
    Genuine Hotels.com guest review
    3 night trip with friends in May 2013
    DAVE G
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Loved it!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I thought in all great area, great hotel. A little outdated but still very nice. Very spacious 2 bed rm suite!!
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Laura
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Great Place to Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was very courteous and helpful. Everything was great.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Unexpected Enjoyment"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    I've read several reviews either hear or TripAdvisor that were negative. Those people must be High Brow snobs that only stay at 5 Star Properties. Every person we interacted with...from front desk, to breakfast, to housekeeping was polite...happy and engaging. Breakfast was very good...great selection and always a hot option. Could the rooms use some […] maintenance and upkeep...absolutely? But nothing that was in serious neglect. Our overall 5 day stay was all we needed. Comfortable beds, hot showers, remotes for tvs, fridge for beer and quiet. Very nice surrounding neighborhood...close to food and Galleria. We drove down to Geo Brown Convention Center (Thurs/Fri - about 30 min drive) and (Sat/Sun - about 15 min drive.) Read more
    Genuine Hotels.com guest review
    3 night business trip in May 2013
    Curt
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Close to work"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great place. Location is terrific
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Rosa
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor
    "Sonesta"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Not again
    Genuine Hotels.com guest review
    Business trip
    Apr 14, 2013
    Brent
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is in a great location. It's just steps away from The Galleria and minutes away from major highways. I booked thru Expedia and it was a breeze when I check-in and out. The room is really nice. I liked that the kitchen came with a full size refrigerator, pans, utensils, and a microwave. Next time I come to Houston, I will be staying here a […] gain. Read more
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Erin
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      4.0
    Great people at the front desk. Uncomfortable beds.
    Genuine Hotels.com guest review
    7 night family trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    2.0 / 5
    Fair
    "Just ok"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    The woman at the front desk was very nice and helpful but housekeeping was the worst I've ever seen. I've NEVER had a problem with the housekeeping staff at any other hotel but this time was different. They were so rude... we stayed three days and they didn't bother emptying trash cans, refill shampoo/soap, coffee etc... Check out is at noon and they […] waited outside our door for us to leave at 11, watching us taking stuff to our car. Told them we had a lot to do so we'd be a while but they still waited, for almost an hour, it was so awkward . I will not stay here again. Read more
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Gets the job done."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I'd stay here again. I wasn't blown away, but it gets the job done. The staff was really friendly.
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good
    "Nice Neighborhood, OK Hotel"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel needs updating. The wall in the shower has cracked paint. The carpet is old and a little smelly. Furniture is dated 1990's? Service was okay, I cooked which was nice to be able to do. The maids did not leave towels, did not really clean the kitchenette area. I had to call downstairs for towels. I always leave a tip daily, but it did not seem […] to help the service. I will not stay there again. Read more
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    Sue
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Great Hotel Experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall experience with this hotel was awesome from check-in to check out. All of the staff were friendly and always went above and beyond to help us, especially Yana- she was exceptional and made us feel so comfortable. On our last day there, we were running behind and Yana was able to accommodate a late check out for us and was understanding to our […] situation. Upon check out, staff was kind and check out was less than 2 minutes! In addition to the great staff and customer service, the rooms were spacious beds were comfortable & room was, equipped with all we needed including a fridge, microwave, coffee maker, sink, dishes and toaster! Hotel offered free breakfast and free parking. Location was awesome!!! Less than a minute walk from Galleria, lots of shops, restaurants and only a few miles to Houston attractions and outlets nearby. I absolutely recommend this hotel and wish we could've stayed longer. Looking forward to staying there again.....GREAT HOTEL!!!!!!!!!!. Read more
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Keuionalani
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Great for shopping!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was wonderful to me, my baby & my dog! Everything I needed & more! Love the social hour in the evenings! Thanks! We will now be booking this hotel for our annual shopping trip! :-)
    Genuine Hotels.com guest review
    Other trip
    Mar 25, 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor
    "Spoiled Milk"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    It was a very interesting stay. One morning the hotel provided me a carton of spoiled & expired milk. To be honest if the lady who puts together breakfast wasn't so nice I would raised a very loud complaint.
    Genuine Hotels.com guest review
    12 night trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor
    "Terrible Experience"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    After checking in and getting to the room, we noticed the air conditioning was broken. Called the front desk and was basically told the maintenance man couldn't make it until first thing the next morning. So after a very warm night, got up early waiting for him to come. He never showed up, so called the front desk again. They had no record of the problem, […] so apparently the night shift did not report it. Maintenance finally arrived, spent 5 minutes looking at it, then said he would be back in 20 minutes. An hour and 10 minutes later, I had to call the front desk yet again asking when he would be back. He showed up soon afterwards. Then finally an hour later we had air conditioning. So in total, we spent over 12 hours at the hotel in an 80 degree room. The location of the hotel was literally the only positive, as all in all it was a very negative experience and I will not stay at this hotel again. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "My new favorite hotel in Houston"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Front desk manager was extremely nice and provided exceptional service. I was able to check in before check-in time which was a plus for me. The location was also a big plus because it was walking distance to the Galleria Mall. The room was clean and when I asked for extra towels, they were brought to my room in no time. My favorite part of all has […] to be the breakfast buffet! Bagels, fresh eggs, sausage, oatmeal, coffee, tea, the works! I had a great bfast but I do wish they extended the bfast hours to at least 11am. I mean if you are on vacation you would like to sleep in right? But overall this is a great hotel I highly reccommend it. I will definitely stay here in my next visit Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    Carly
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good
    "Not a bad stay......"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The Sonesta ES is a former staybridge and they kept the staybridge amenities and traditions alive and well. The staff is outstanding and really make this place standout. The deteriorating condition of the hotel and unusable internet connection hurt what could be a fantastic property. Mold on my bathroom ceiling, a dvd player that didn't work, a burner […] on the stove that didn't work, a short in the clock radio cord that caused it to reset if it was moved...all things that shouldn't exist in a Brand like Sonesta Read more
    Genuine Hotels.com guest review
    5 night business trip in Mar 2013
    Jason
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Kellye
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Mar 8, 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip with friends in Mar 2013
    Emily
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "A good stay overall"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Our room was clean, although the hotel is showing it's age. The staff was friendly and the quality of the complimentary breakfast was above average. For the price, I think it was a great value for the area.
    Genuine Hotels.com guest review
    4 night trip in Feb 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Mar 7, 2013
    Linda
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good
    "close to freeways"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff was good and polite, shorthanded sometimes. Had a few issues resolve quickley. Last day key to room and doors would not work and same with replacement card. Overall comfortabe room and very little outside or inside noise.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    tony
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    Room had mold on the roof of the kitchen, the kitchen corner and in the bathroom. Multiple noise complaints the last night from a bunch of high school age kids haveing a party in the room above us. Noise finally ceased at 4AM. Staff apologized but never kicked out the over capacity room.
    Genuine Hotels.com guest review
    5 night business trip in Feb 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding
    "Loved it! Would stay again!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I traveled to Houston with my husband for our anual vacation trip. This was our first time in TX, so we didnt really know were to stay, nor we had a reference. Let me tell you, Sonesta ES Suites was everything we needed for our trip: walking distance to The Galleria mall, the Waterwall, plenty restaurants, very clean and upscale neighborhoods, and great […] location to access highway routes to all Houston attractions. We stayed for 10 days, and the staff was very friendly, free parking, free breakfast, free evening snacks and beverages that could easily pass for dinner. The rooms were big, with a well equiped kitchen with lots of utensils (I made pasta dinners from scratch and I had every utensil I needed), a living room area, 2 TV's, and nice bathroom. We had a problem with no hot water the last 5 days of our stay, and they offered us another room; we chose not to move because we were settled there with all our clothes on closets and food in the kitchen, but every time we needed to shower, they would give us key of non occupied rooms for it and also we got an instant refund for the equivalent of 3 days with taxes. They were very responsive, I loved the service. Reccomendations: Upgrade internet speed and clean the bathrooms (We stayed for 10 days and every day the housekeeper just changed towels, organize and made the bed. After 4 days of use, the bathroom must be cleaned!). Overall, we really loved our stay, this hotel is not big, but every detail on it makes it feel like home! Read more
    Genuine Hotels.com guest review
    10 night family trip in Feb 2013
    Heidi
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Quiet and Relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Read a couple of reviews and was hesitant. But after much consideration I wanted to see for myself. Loved the location. Staff was very warm and friendly. Room was very nice and clean. Checked in on a friday afternoon and everything was great. Saturday morning I went to the morning breakfast and it was pretty good. Need to have a few more items such […] as hash browns and sausage patties. The bacon was obviously microwaveable. But all in all it was pretty good. Now the downside. After breakfast it was time to hit the town. Went to take a shower and there was NO HOT WATER. With the temp that morning in the 40's. Come back later that afternnon to get ready for a night on the town and guess what? NO HOT WATER...STILL. By this time the maintenance was already gone for the day. Next morning, water was working but after the fact. Gotta love Febreze. Management suggested I contact the company I booked the room from. Contacted Hotel.com and a $100 voucher has been sent for a future hotel stay. Despite the water issue I will go back to this hotel. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Feb 2013
    L E Lockett
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Great location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Great location, better price than hotel in the area. In this visit I had an issue with the water temperature, 2 days of warm water, 1 day only cold, 1 day only hot and finally 1 day of correct temperature. A bit surprise that I never heard from the manager. But I will take it as a one time problem the location and price makes up for it. I prefer this […] hotel because it has a full kitchen, that way I am not forced to eat all the time in restaurants. Read more
    Genuine Hotels.com guest review
    5 night business trip in Feb 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    No hot water.
    Genuine Hotels.com guest review
    4 night business trip in Feb 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor
    "No hot water,"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    First, I stayed in this hotel during an event and from Friday 2/15 thru Monday 2/18 the cost was $322.43 a NIGHT. That, I am ok with. What I was not okay with was that my nearly $1,000 hotel stay had NO, absolutely NO hot water at all during my stay. No matter what the time of day there was no hot water. It would have been better recieved if management […] would have placed a letter under the door explaining the condition, if management would have had signs posted in the hotel informing guest of the "No Hot Water" issue, or if the front desk attendants made guest aware as they came in and out of the hotel that one basic amenity would not be included in your $1000 weekend. Now that, now that I could stomach better than running the hot water for an hour thinking that it would heat up. The most disturbing part of all, is that I called the front desk to complain of the hot water issue and yani a front desk attendant told me that a plumber was coming up to see if he could fix the problem. I waited nearly 3 hours for the plumber, which never showed. I finally went down stairs to complain in person, and was compensated for NO hot water. After about 15 phone calls later to Expedia and Sonesta, my refund was finally issued Read more
    Genuine Expedia guest review
    Other trip
    Feb 24, 2013
    Leora, PHD, OTR
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good
    "Acceptable Business Hotel in Galleria area"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The exterior and hallways of this hotel are in need of a facelift and judging from the estimators walking around that is probably in the works. The rooms are nice and comfortably furnished Hotel was reasonably priced for Galleria area where there is plenty to do and eat within walking distance. Having a kitchenette in the room is nice for extended stay […] but some people are cooking full meals and the smell lingers in the halls and rooms. The internet is painfully slow so unless you have data tethering or air cards the internet will not be able to conduct business beyond email. There was no hot water the first morning of my stay but they were able to move me to a different room that afternoon. The staff is very friendly and there is a breakfast in the morning and soft drinks, beer, wine, and evening snacks on T, W, Th. Read more
    Genuine Expedia guest review
    Other trip
    Feb 23, 2013
    Steve
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor
    "NIGHTMARE AT SONESTA ES SUITES"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    PLS NEVER USE THIS HOTEL IT HORRIBLE NO HOT WATER IT WAS NBA ALLSTAR WEEKEND EVERYBODY COMPLAIN IT NO HOT WATER I WAS THERE FOR 3 NITE LAST NITE GOT HOT WATER NO COLD WATER IT SO HOT THAT WHEN U FLUSH TOILET SMOKE COME FROM TOILET BURN UR BUTT FLOORS HAD DENTS IT LIKE FOUNDATION BAD U WOULD TRIP IF YOU HAD ON HIGH HEELS PLS LISTEN TO ME DONOT I BEG […] U DON'T STAY HERE! I NEVER SEEN ANYTHING LIKE THIS IN MY LIFE AND THIS HOTEL WAS SUPPOSE TO B A THREE STAR . DONT DO IT SAVE YOUR MONEY! Read more
    Genuine Expedia guest review
    Other trip
    Feb 20, 2013
    TLYN
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Three days with no hot water. they totally downplayed it and said it is being worked on no worry. Next Day would arrive, and still no hot water in the AM or all day long. Offered no accommodation whatsoever. Just not acceptable, shades of Carnival!
    Genuine Hotels.com guest review
    4 night business trip in Feb 2013
    A Traveller
    US

    Sonesta ES Suites Houston - Houston
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Bathroom shower nozzle broken, terrible kitchen ventilation, needs updating!
    Genuine Hotels.com guest review
    Business trip
    Feb 10, 2013
    DTB
    US

    Sonesta ES Suites Houston - Houston
    2.0 / 5
    Fair
    "Pitifull waste of a great location"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    Location is excellent, and the staff are very friendly. The room is clean as far as towels and bed linen go, but the rugs are dirty, in fact, I think they would do better without those rugs. Getting hot water in the shower is a matter of luck.
    Genuine Expedia guest review
    Other trip
    Feb 10, 2013
    Abraham
    US

    Sonesta ES Suites Houston - Houston
    4.0 / 5
    Excellent
    "Great place for shopping"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The Hotel was great if there for shopping the Galleria was right there within walking distance. Breakfast in the morning was hot and fulling.
    Genuine Expedia guest review
    Other trip
    Jan 29, 2013
    Terry
    US

    Sonesta ES Suites Houston - Houston
    3.0 / 5
    Good
    "Great location, but very old."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    The rooms need an update, all looks like 30 years old. The bathrooms have some mold and the flooring is starting coming out. We will not stay in here again.
    Genuine Expedia guest review
    Other trip
    Jan 28, 2013
    Caro Dom
    US

    Sonesta ES Suites Houston - Houston
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved it! Definitely plan on staying there again!
    Genuine Hotels.com guest review
    3 night family trip in Jan 2013
    Jacqueline
    US
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