Not bad, good location. Toilet leaked in first room. Had to move to another room.Genuine Hotels.com guest review
"Nice place. Close to galleria and to Lakewood chur"
Looking forward to staying there again next time we are in houstonGenuine Expedia guest review
"prbolem on the reservation"
They don't have a room which we made a reservation. They gave us subsitutue which is 2 individual rooms. We made a reservation and paid in advance for one suite with 2 separate rooms inside. We need to have this room because our family members are 3 and wanted to stay all together. But we were splited by 2 individual room without applogize Tha's totaly […] unfair. If we knew this condition earlier , we had no reason to choose this hotel and pay morethan extra $50 for round trip taxi between downtown conventioncenter everyday. Please check with them to know what happend and try to find a way to compansate for our huge inconvinience during stay. Read moreGenuine Expedia guest review
I like the place. It's clean it's relatively modern,and breakfast and happy hour are as decent as one can expect from a hotel of this caliber.Genuine Expedia guest review
"Hotel convenient to Galleria"
Hotel was nice location. The rooms could use some updating, especially the bath. Bed very comfortable. A/C could have gotten cooler. Breakfast good. Staff was wonderful.Genuine Expedia guest review
"A welcome experience"
I had a reservation here earlier that was then "overbooked" and I was sent to their sister hotel, which was undergoing construction. That experience was difficult - so getting into the place I booked this time was a welcome relief! The staff is pleasant and very organized. Everything is going just as it should. the atmosphere is warm and pleasant.Genuine Expedia guest review
The Sonesta ES Suites is a great hotel for business travel! The rooms are very clean and comfortable, and the location is great. The service at this hotel is exceptional- the staff are incredibly helpful and kind. I would definitely recommend this hotel to any other traveller. The galleria area is also very convenient- lots of shopping, but also easy […] freeway access if you need to travel around a bit. Read moreGenuine Hotels.com guest review
"great for families"
We were nervous about staying in a hotel with a toddler, but choosing a suite with a separate bedroom really worked for us. For some reason, we ended up in the handicapped room, so the shower wasn't full sized and there were a few other quirks, however the cleanliness and other amenities such as the breakfast made up for it. It worked out that we were […] right next to the Galleria as we had to pick up some additional clothes due to the weather. Good hotel, would stay there again if I were ever going back to Texas. Read moreGenuine Hotels.com guest review
stayed for 4 nights, group of 3 adults , booked a 2 br suite. Observation 1) poor staff coordination/ endorsement of guests. Front desk staff always hiding in the back office 2) furniture fabric needs cleaning 3) Bathroom fixtures needs replacement (tarnished) 4) Airconditioning units needs upgrade..cant sustain temperature. Our assigned room had an […] aircon breakdown. Forcing us to transfer to separate rooms 5) Breakfast not that good Location of hotel is only good if you want to frequent the galleria mall..If shopping is not your priority you may scout for other hotels with better facilities Read moreGenuine Expedia guest review
"Overnight with teens"
My husband paid more to get the larger room with a separate bedroom, since one son and I had to hang out for a few hours waiting for my other son to finish an activity he was attending. We were given the smaller room, which I assumed was false advertising on the part of the hotel. At my husband's urging, I inquired at the front desk about the size/accommodation […] of the room and was only THEN told that they had given me the smaller (cheaper) room because they had a group come in and gave all of that size room to those customers so they only had the smaller left for us. But they didn't feel the need to tell us that when we checked in and they didn't offer to refund the extra money we had paid -- and they certainly did not offer to comp us an upgrade, which is what most hotels have done for us in similar circumstances. In fact, they told us that since we booked with Expedia, we had to work it out with Expedia. I got the impression that they chose to give us lower priority for the room we paid for because we had booked through Expedia. There were some other frustrating issues, like construction going on and the elevator acting a little scary, but we would have taken all that in stride if we hadn't felt like we were being ripped off. There was nothing more than perfunctory apology on the part of the desk clerk and no offer to do anything to rectify the situation. I'm less likely to book through Expedia in the future, because I felt had no priority or recourse with the hotel Read moreGenuine Expedia guest review
It was so bad I checked out 5 minutes after I checked in.Genuine Expedia guest review
"Very nice hotel, close to Galleria, etc"
Nice experience, clean comfortable room, nice breakfast in the am. Definitely worth the money, and it's very reasonable. Would stay againGenuine Expedia guest review
Very comfortable room and great customer service.Genuine Hotels.com guest review
The overall value of the hotel was good. The only disappointing part of the trip was at check-in. The staff was not friendly and slightly rude. I did not have any problems with the room itself and found it to be okay. The air was very loud but I was told that during their renovation that will be corrected. I would not stay again because of the rudeness […] upon check-in. Read moreGenuine Hotels.com guest review
"Way better than I expected"
I never post reviews and I'm not sure why I'm doing this one - if too many people know how good this place is the rates will go up and it'll be full, and I won't get to stay again! Finding good places to stay is difficult and traveller ratings really help, so I hope this helps someone. I was on a business trip and needed a weekend room. Weekend rates […] are really good (a lot more expensive in the week). I liked pretty much everything - a good spacious room with good aircon, and a very comfortable bed. They're the key things, but there were lots of extras - a really good breakfast including hot items, kitchenette in the room, a small fitness room, free laundry with inexpensive washing powder on sale at reception, helpful and friendly desk staff, good wifi with a strong and unbroken signal, enough to stream video. And the location is great. I'd stay here again like a shot! Read moreGenuine Hotels.com guest review
the sonesta was centrally located walking distance to everywhere we wanted to go. the room was clean, good breakfast variety, the a/c thermostat was a bit off but this would not deter me from staying at this property again. my husband said it was like home away from home. this will be our go to spot next time we are in Houston.Genuine Hotels.com guest review
"Great hotel for the money"
We stayed 1 night at the hotel and enjoyed it. Clean room, well-appointed, nice breakfast, friendly service, free parking, great location. You can spend a lot more in this area for less.Genuine Hotels.com guest review
"Hotel looks tired."
Like many extended stay properties, this hotel seems to get fairly heavy use. Combined with Houston's weather and humidity, the place seemed a bit tired. Room smelled musty. Rust spots at the drains. Carpet could have been improved with shampooing. Overall the room was fine for two days, but the property is starting to show is age. On the positive side, […] the staff was friendly and helpful. Read moreGenuine Expedia guest review
Great stay!! Staff is very friendly and helpful. Easy to get to and from most area's of HoustonGenuine Expedia guest review
Thoroughly enjoyed my stay at Sonesta ES Suites. Wonderful service from hotel staff. Hotel Shuttle in the evenings--an added perk!Genuine Hotels.com guest review
"3-day business trip"
Good for the money. Clean room, but needs new carpeting. Only real negative was no cold water - only hot.Genuine Hotels.com guest review
This is a wonderful location but the rooms smell like Indian food and everything is extremely old. Many of the lesser brand hotels in the area are much more modern and nicer for the same or less money.Genuine Hotels.com guest review
"Didn't even stay the last night."
This was a huge disappointment. Looks nice from the outside but is ancient on the inside. Old tube TVs, old furniture, low ceilings, just old!! I could live with that though...I couldn't live with the overwhelming smell of curry!! These rooms have kitchens and are full of foreigners cooking a mix of ethnic foods. Was supposed to be here three days and […] just took the loss the third day and got a new hotel. For the same money or less, there are much nicer hotels near by. Read moreGenuine Hotels.com guest review
"Nice hotel close to the mall"
Overall the service is very good. The size rooms are excellent and have kitchenette. It is located close to the mall and good restaurants.Genuine Expedia guest review
"Great fro business trip"
Very comfortable, good price, good breakfast and evening "happy hour", close to restaurants. Very friendly and helpful staff. AC (hot outside) and wifi (one reason for choice) worked well. Kitchenette is very handy (another reason for choice). In-room coffee from NOLA, bonus!Genuine Hotels.com guest review
Good, lots of amenities in the room as it is set up for extended stay. Had problem with commode, poorly installed and would not shut off totally, hotel fixed it same day after alerting them.Breakfast area very nice and served a nice breakfast of cooked food, not simply warmed up processed stuff. Good location.Genuine Hotels.com guest review
We will definitely stay at the hotel again next time we are in Houston. Hot breakfast was great, staffs were wonderful, and the location next to the Gallaria mall is awesome! Although the hotel needs a little updating, you can't beat the price.Genuine Hotels.com guest review
The staff could not have been nicer! This will certainly be my Houston stay.Genuine Hotels.com guest review
"Staff was pleasant and courteous. Very helpful."
We enjoyed our stay, the staff was very helpful, the front desk in particular. The room was clean and comfortable and easy to adjust the temperature settings. The bathroom mirror flourescent light was not working and the bathroom itself was very small. The breakfast buffet was adequate but was kept stocked and everything seemed fresh. Hotel was very […] close to The Galleria and much good shopping. Read moreGenuine Expedia guest review
"Nice Hotel easily accessible"
I enjoyed every bit of my stay mostly the support given me after checking outGenuine Expedia guest review
"Very slow to the gallery mall"
My kids love the hotel. The staff is very friendly and nice.Genuine Expedia guest review
"Great location. Walking distance to the Galleria."
Great location. My wife and I really enjoyed the complimentary breakfast and evening social dinners.Genuine Expedia guest review
"stayed for two nights..shopping, museums, food"
excellent overall..nice breakfast and thursday eve a nice salad bar..staff was friendly and helpful..room quiet and comfyGenuine Expedia guest review
"Nice hotel close to downtown"
Good. Free parking and complementary breakfast. Suite is nice, with a big refrigerator.Genuine Expedia guest review
I believe the bed makes or breaks the hotel stay and in this case my wife and I was sadly disappointed. The location was great and the service was good. Price was good for the area but after the stay my wife told me that I should have spent the extra money for a better bed. Worst nights of sleep I have had in a long time.Genuine Hotels.com guest review
"Would definitely stay here again!"
The hotel staff was very polite and friendly. Room was comfy and nive the bath room was a bit small that's the only small problem with the whole place that I found.Genuine Expedia guest review
"Nice clean place to stay near the Galleria."
I needed a place to stay for 4 nights and this place met my needs. Free parking and a location near the G alleria. The room had a kitchenette which was handy to make a meal in the room or have a snack. With a pool and shaded patio this seemed like an oasis in the city.Genuine Expedia guest review
This place is located in a very nice area, that you feel safe to go out in and walk around. You can go right next door to the galleria and shop or eat. There were several places that are convenient. I had my vehicle however I did notice there were plenty of buses that took us from the AACC to the Convention center right outside of our door. I would […] stay there again. Being a woman traveling by herself that is a very important part for me to feel safe where I stay. One of the young girls there was so very pleasant and did her job very well. Read moreGenuine Expedia guest review
"Convinient location, great for family vacations"
The hotel is very conveniently located and for a bargain price I don't think it could be better. The hotel needs upgrades, but if that happens, the price will go up accordingly, so be careful what you wish for! The staff was very nice and quickly responded to our concerns. Having free wifi, and hot free breakfast was awesome, especially when traveling […] as a family of 4 (with growing teenagers). Our room was equipped with full size refrigerator, stove, sink, dishes and even a dishwasher, which was very convenient and we didn't have to spend money on restaurants for dinners. The suite was quite small, with a pull-out sofa big enough for 2 kids, and a queen bed in another room, but by saving on hotel and food expenses we were able to see many of the city attractions, and we didn't spend much time in the room. Free parking at the garage was also a plus!!! The is an outside pool, but we did not use it. Also I saw signs for guest laundry facility in the hotel. I would definitely recommend this hotel for families with children and teenagers, especially if you are trying to save money while having fun! Read moreGenuine Hotels.com guest review
"Comfortable hotel, good amenities"
Comfortable room although A/C creates quite a breeze. Evening happy hour provided much better food than Embassy Suites around the corner. Good hot breakfast as well, although not cooked to order like Embassy Suites.Genuine Expedia guest review
"nice hotel with good amenities in Galleria area"
It was fabulous. We stayed in this hotel for 3 nights. We were upgraded to 1 bedroom room with multiple rooms from our orginal studio booking. It was quite spacious. High end locality and Greek restaurant and couple of restaurants right across the hotel. Galleria mall is one block away. Westheimer Road in Galleria area is good with plenty of restaurants. […] Hotel is conviniently connected to Route 610 and 59. Read moreGenuine Expedia guest review
It was ok. Not much of a wow factor.Genuine Hotels.com guest review
"good hotel but...."
we stayed 3 nights, on the first one, 50% of the carpet was wet, I called front desk and they said "no more rooms available,,, sorry", so It took one more day to dry. on last night, my kid and I were watching TV, and we found about 7 ants on the bed, we clean the bed, but next day my kid woke up with 3 ant bites!Genuine Expedia guest review
"Nice hotel great location"
Very good nice hotel good breakfast overall good staffGenuine Expedia guest review
"Sonesta Suites now in my top 5 places to stay"
Overall the hotel was excellent. Great price. The staff were all very friendly, helpful, and knowledgeable.Genuine Expedia guest review
"Nice hotel + staff!"
It was a nice stay on this hotel, friendly staff and nice breakfast! Room facilities were good just needs upgrading.Genuine Expedia guest review
"4th of July vacation"
We had a good experience with the services. The breakfast was good. The hotel was under renovation so we have a couple of sleepless nights due to the construction going during the middle of the night. Also, for some reason we did not get cold water so we had to shower with hot water. Overall, the rooms were clean and the service personnel, thought limited, […] was friendly. The location is great if you are looking to shop at the Galleria Mall. Read moreGenuine Expedia guest review
Comfortable bed, kitchen convenient, laundry facilities, free parking & wifi made this a great choice while we were out of our house.Genuine Hotels.com guest review
"I'll be staying there again"
It was great. Everyone was friendly, the room was comfortable with so many conveniences, the evening functions were outstanding and how can you beat the location.Genuine Hotels.com guest review
"nice hotel close to galleria"
check in was supposed to be at 3pm, but there was a delay of 1 hour. Their reason was the people from last night did not want to leave, (not my problem). The staff was rude and unhelpful.Genuine Expedia guest review
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