All hotels in Houston, Texas, United States of America
1 room, 2 adults
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5190 Hidalgo St, Houston, TX, 77056, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 425 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    3.6
  • Neighborhood
    4.6
3.0 / 5Good
"Where were staff when the fire alarms went off?"
Toward the end of our stay, on Sunday morning Nov 9, around 11 am, the fire alarm in the building went off. We left the room, went down the stairs and went to the front of the building, near the office that is in the trailer. Other residents went to the same location. The office was locked. There was no staff around, and we had no idea what was happening. When the alarm stopped, and no fire trucks showed up, we returned to our room. Was it safe to return? We'll never know. Other than that the visit was fine. But, it seemed that when we needed some reassurance from the hotel staff regarding the situation, they let us down. We will not stay there again.
Genuine Expedia guest review
Other trip Nov 20, 2014
rich
US
2.0 / 5Fair
"BEDDING AND DELIVERY"
I was there on a Business meeting. The 1st night there we ordered pizza to be delivered. They delivered straight up to the room. The 2nd night we ordered pizza again and the night watchman would not let the pizza man in and made me come down and get my pizza. I understand it was under construction but I feel the night watchman didn't want to physically come out of his trailer to let the pizza man in. Our 2nd complaint was my wife had started her cycle and ask the house keeper if she could change our sheets. Her reply was "we only change the sheets once a week." She did change them after my wife reluctantly told her of her accident. So that tells me, I don't know how many people laid in the sheets I was on that night. As for the condition, cleanliness, and comfort it was excellent. But for over $300 a night I would think they would have fresh sheets on my bed and for the night people to be more courteous to their guest regardless of the situation
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
2.0 / 5Fair
"Never again!"
Hotel was being renovated. No lobby! Guest registration was in a trailer. Had to wait outside for 10 minutes til someone came to door. Breakfast was 'to go' and awful. Book two rooms for 12 of us. Air went out in one room and there was no maintenance staff available to service. Was told that we could move up two floors...no customer service compensation offered or given. Will not stay again.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2014
Jacquelin
US
4.0 / 5Excellent
The hotel lobby was under construction so I'm giving them a pass. Otherwise, all ok.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great"
Spacious rooms. Was able to cook own meals.close proximity to the galleria was a big plus
Genuine Expedia guest review
Other trip Oct 11, 2014
James
US
4.0 / 5Excellent
"Great place for the Galleria area"
The hotel is still undergoing renovation but its was not inconvenient at all.
Genuine Hotels.com guest review
2 night romance trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
Our 3 day stay there was great. Rooms and kitchen clean and modern., beds very comfortable. Good neighborhood--felt safe and the staff at the front desk was very helpful and polite.
Genuine Hotels.com guest review
3 night trip with friends Sep 5, 2014
A Traveler
US
3.0 / 5Good
This was our 4th or 5th time staying at the sonesta. All other times were excellent but this time not so much. There was construction going on the 3rd floor while we were on the 2nd floor. It was very noisy not to mention all the equipment that was right outside our window. We will try it again though.
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
jerry
US
4.0 / 5Excellent
"Close to any part that we go to"
My family enjoy the hotel
Genuine Hotels.com guest review
3 night family trip Jun 26, 2014
Calimano
US
2.0 / 5Fair
"Never Again - Waste of Money"
First off there was never any mention of a renovation going on when I called to confirm my reservation the day before my arrival. The first room I got smelled like dead fish, so they moved us to another room on the 3rd floor right under the 4th floor construction. The front desk said that the water would be periodically shut off, but would give guests notice before it was off. That did not happen. Water was off at different days and times and no one ever knew how long it would take. Had to take showers at a friend's hotel to attend events. The renovation crew started before 8:00 a.m. every morning. It was loud everyday until 5 p.m. The photos of the breakfast buffet must be at another hotel because it was nothing like the photos. They didn't offer anymore than any other hotel except that the waffle maker was broke all week. The rooms that faced the street are extremely noisey. They did not have black out curtains, just a sheer curtain. I emailed the general manager and still haven't gotten a reply on at least some type of credit. The place was definitely not worth the price even if there wasn't construction. The only good thing was the location to the Galleria mall, but there are plenty of other hotels just as close.
Genuine Hotels.com guest review
4 night trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"Good B&B"
Excellent night & good breakfast nice staff, good location nice transfortation, nice store
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
US
4.0 / 5Excellent
"Nice but Uncomfortable"
The hotel was very clean and nice. The beds had full size pillows which was nice but the mattress was quite uncomfortable. Extremely firm! Like sleeping on the floor.
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
Rich
US
3.0 / 5Good
Disappointment for the money spent.
Genuine Hotels.com guest review
1 night business trip Mar 24, 2014
Wayne
US
4.0 / 5Excellent
"Would stay here again"
location is great. close to galleria and to main avenue where all the stores and restaurants are.
Genuine Hotels.com guest review
1 night family trip Mar 29, 2014
A Traveler
US
3.0 / 5Good
"Good Location, But Outdated"
The hotel is right next to the Galleria and is conveniently located, but the hotel (previously a Staybridge Suites Hotel) was built on the cheap; thin walls and even thinner ceilings. I felt lucky to be in an end room, so I only had "neighbors" above and to one side of me. Unfortunately, it sounded like a herd of elephants was staying above me - their footsteps echoing like someone beating a drum. It was impossible to sleep until my neighbors in the room above me settled in for the night. The room was fairly large, but outdated. I was surprised to find the TV was one of the old glass tube models. I didn't realize how spoiled I was by HD LCD or LED TVs. The hotel didn't have a restaurant, nor did they have menus from or recommendations of nearby restaurants; you are just on your own to figure it out.
Genuine Expedia guest review
Other trip Mar 30, 2014
A Traveler
US
1.0 / 5Poor
"I paid how much?"
Very worn and run down, especially given the price compared to others nearby.
Genuine Hotels.com guest review
2 night family trip Mar 24, 2014
A Traveler
US
4.0 / 5Excellent
"GREAT HOTEL, NEAR TO EVERYTHING"
IF WAS WONDERFULL I LIKE EVERYTHING IN THE HOTEL
Genuine Expedia guest review
Other trip Mar 27, 2014
aPOLONIO
US
5.0 / 5Outstanding
"Big enough for all 5 of us"
Stayed a few nights with my 4 sisters so we could attend our brother's wedding. We were very happy to see such a big room with a pull out couch and 2 bathrooms! Very good breakfast and walking distance to so many things. Would for sure stay here again if I had to do it all over again. Very pleased with the whole weekend!
Genuine Hotels.com guest review
4 night family trip Mar 20, 2014
nanc
US
4.0 / 5Excellent
"Great stay! Great value, walk to Galleria."
We booked through Expedia for a recent trip for a volleyball tournament at the Houston Convention center. The staff was very friendly and very helpful. We asked for additional pillows blankets and towels and had them within 5 minutes. Check in was a breeze, felt like they were very well prepared. Beautiful outside. Very nice on the inside for this price point. Room met our needs very well. Would definitely stay there again. We walked to dinner and shopping at the Galleria. Got to the convention center in about 15 minutes. Would definitely recommend it and would definitely stay there again.
Genuine Expedia guest review
Other trip Mar 24, 2014
Donovan
US
5.0 / 5Outstanding
"Just Perfect"
The suites are perfect for something other than a regular hotel room. Kitchen is convenient and separate living area gives you room to chill. Very quiet, nice pool and really comfortable lounge area with a fireplace in the lobby. We will definitely stay here again. Oh yeah, and literally 1/2 block from the Galleria, you can walk to it. And 3 very good restaurants right across the street.
Genuine Hotels.com guest review
2 night trip Mar 15, 2014
R McGee
US
3.0 / 5Good
"Great value close to gallaria."
Great value . Staff was very helpful and nice. Good breakfast . Very clean .
Genuine Expedia guest review
Other trip Mar 21, 2014
A Traveler
US
4.0 / 5Excellent
Comfortable, clean and very affordable but perhaps a little outdated. The free breakfast was decent, but nothing to write home about. It was nice to stay somewhere that was also pet friendly.
Genuine Hotels.com guest review
2 night family trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
"I have found my new favorite hotel"
I booked this hotel, simply as a place for us to lay our heads after the Houston Livestock Show & Rodeo. When booking, I was looking for location & price as my key points. Sonesta went above and beyond....It is located in the Galleria area, which was only 15min from Reliant & the price was extremely affordable. When I checked in, they informed me that the room I booked was not available. Unlike other hotels that will offer other types of rooms, which end up meaning you compromise...she slid my room keys to me and said "we have upgraded you to a 2 bedroom room free of charge." I was beyond pleased with the room--I say "room" loosely.....it was really like a 2 bedroom apartment. The living room is completely separate from the sleeping quarters. Both bedrooms have there own bathroom--this certainly helped when we were all getting ready. The beds are the most comfortable beds--soft and fluffy, great pillows too! If I didn't have to be up and out early...I would have definitely slept right up until checkout. There was also a HUGE corner veranda with a table and chairs to sit outside. I look forward to staying there again...It is the perfect set up for a fun girls wkend.
Genuine Hotels.com guest review
1 night trip with friends Mar 14, 2014
KaytieDyd
US
2.0 / 5Fair
"Hotel walking distance to galleria"
I was very disappointed with the hotel. The hallway had a distinct smell along with smell in the bathroom in our room. The hotel was old, tear in leather chair, lights not working. I was not impressed at all.
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
US
4.0 / 5Excellent
"Highly recommended"
Great hotel, great breakfast. We will definitely stay again when we come to next year's Women of Faith conference
Genuine Expedia guest review
Other trip Mar 13, 2014
Karisa
US
4.0 / 5Excellent
"Nice and economic hotel in Houston TX"
This is a nice hotel. They provide a very complete breakfast free of charge. The parking is also free of charge and they provide wifi services also free of charge. I liked this hotel and will recommend it to my friends and family. The rooms come with a small kitchen, so you can cook or use the refrigerator.
Genuine Expedia guest review
Other trip Mar 12, 2014
MARJORIE
US
5.0 / 5Outstanding
A little pricie
Genuine Hotels.com guest review
2 night business trip Mar 4, 2014
Steve
US
4.0 / 5Excellent
"Nice place to stay"
The rooms were a little out dated electronics wise, and the young kid at the front desk has a very dry personality for being in a customer service position that reflects the business. Other then that we enjoyed our stay all 4 days. Thanks so much the hotel
Genuine Hotels.com guest review
3 night trip Feb 28, 2014
Matt
US
4.0 / 5Excellent
Very relaxing weekend, felt like I was home. Will be back
Genuine Hotels.com guest review
2 night trip Feb 28, 2014
P. Uzomah
US
5.0 / 5Outstanding
"Great experience"
My stay at the Sonesta ES was a wonderful experience. The breakfast bar and the patio was amazing and the fitness center was just enough. I would like to thank hotel staff Kathy and Omar for making stay so pleasant and for treating my son and I like we were very important to the Sonesta organization. I did not do any research on Sonesta ES before my stay, I just took a gamble and what a gamble it turned out to be. I will recommend the Sonesta ES hotel at Houston Galleria to all of my friens and family and I myself will book another stay in the furture. Thank you again Sonesta ES team for a wonderful and pleasant stay.
Genuine Hotels.com guest review
1 night business trip Mar 1, 2014
Charles
US
5.0 / 5Outstanding
"great find in the galleriea"
Great little property in the Galleria. Front desk staff was very nice. Omar checked me in. He was a delight. Had one issue with a toilet and the maintenance man was very nice. He fixed it quickly and apologized for any inconvenience. Very pleasant stay. Very happy. We will stay here again for sure.
Genuine Hotels.com guest review
3 night business trip Feb 27, 2014
Suzan
US
4.0 / 5Excellent
"Nice Hotel, Nice area"
employees were nice. Good breakfast. Enough parking-free
Genuine Expedia guest review
Other trip Mar 3, 2014
Nelson
US
4.0 / 5Excellent
"Sonesta ES"
It was clean and I would visit again. The location was convenient for my transportation and meetings.
Genuine Expedia guest review
Other trip Mar 3, 2014
A Traveler
US
4.0 / 5Excellent
Overall stay was enjoyable. Location close to Galeria downtown. Room was good and staff was very friendly. Will stay there again if I am in the area.
Genuine Hotels.com guest review
2 night trip Feb 21, 2014
Bobby
US
5.0 / 5Outstanding
"Great location"
Everything about the hotel was great! Location was great staff was friendly very clean and was very affordable I will stay here again on my next trip to houston my room has a stocked kitchen huge clean bathroom and breakfast was great and free over all it was by far well over my expectations i recommend this hotel to anyone staying in the houston area for one night or even longer! There is a laundry facility swimming pool lots of free self parking!
Genuine Expedia guest review
Other trip Feb 24, 2014
A Traveler
US
3.0 / 5Good
"smokers haven"
I had to walk through all the cigarette smokers rooms to get to mine
Genuine Expedia guest review
Other trip Feb 24, 2014
Darlene
US
3.0 / 5Good
"Convenient"
It is a comfortable and convenient hotel for a businessman.
Genuine Hotels.com guest review
1 night business trip Jan 30, 2014
A Traveler
US
3.0 / 5Good
"coldest day of the year in Houston without heat"
The hotel over all was ok. Its clean and extremely well located. only big huge problem was when we woke up there was no heat or hot water so we're had to leave with out a shower to work. We change hotel next day... Breakfast was decent nothing extraordinary!
Genuine Hotels.com guest review
1 night business trip Jan 23, 2014
Carla
US
4.0 / 5Excellent
"Galleria"
Excellent location and helpful Hotel Staff makes your stay memorable
Genuine Hotels.com guest review
5 night business trip Jan 22, 2014
A Traveler
US
4.0 / 5Excellent
"nice experience with some details"
The hotel has a great location. The room was clean and nice but the tv model was very old. Everything was fine until the last night. There was an electricity issue and for several hours we were out of water. I did knew the cause of that. It was my only inconvenience
Genuine Hotels.com guest review
2 night business trip Jan 22, 2014
julian
US
4.0 / 5Excellent
"Clean and comfortable"
Our visit started off with a shock, as the room in which we were to stay was already occupied. Hotel staff was also shocked and very apologetic, and the room we ended up in was clean and comfortable - although being on the side of the hotel facing a busy street, was not as quiet as the original room would have been. Breakfast was okay but I would have expected higher quality from this hotel. The bagels, for example, were moderate grocery store quality. Complimentary parking was a great service.
Genuine Hotels.com guest review
1 night trip Jan 16, 2014
Glass lady
US
3.0 / 5Good
"Location at a price"
Great Galleria location. A lot of small problems highlited by a backed up toilet. Never repaired correctly over a two day stay. At over $300 with taxes for a small suite not a great value
Genuine Hotels.com guest review
2 night trip Jan 14, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent"
Was great for myself and kids , close to Galleria mall. Breakfast can be improved! But we were overall happy with our stay .
Genuine Hotels.com guest review
2 night trip Jan 11, 2014
A Traveler
US
4.0 / 5Excellent
"great location"
Great location
Genuine Hotels.com guest review
2 night business trip Jan 9, 2014
A Traveler
US
4.0 / 5Excellent
"Good Location near Galleria"
Good location; free parking and breakfast - nice touch. 2 TVs so no fights there. Right by Galleria - walking distance. Full kitchen with dishes was great. Housekeeping was sometimes late coming out (afternoon), and the neighbors upstairs and on my floor were sometimes very rowdy.
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy to move"
Excellent lo catión
Genuine Hotels.com guest review
2 night family trip Dec 26, 2013
A Traveler
US
3.0 / 5Good
Great location, nice facilities, friendly staff but the breakfast is mediocre. We have stayed here a couple of times but always plan to eat breakfast elsewhere.
Genuine Expedia guest review
Other trip Dec 30, 2013
A Traveler
US
3.0 / 5Good
"good location, normal service"
The location is super good, just 2minutes can reach galleria shopping center. The reception guy didn't know much about the service and was nervous when introduced. The breakfast was good. The room is very normal, and the shower was broken...the maintenance people repaired it for half an hour.
Genuine Hotels.com guest review
2 night trip Dec 21, 2013
Christina Wang
US
4.0 / 5Excellent
"Great Location and needs small upgrades to be grea"
FANTASTIC LOCATION. Right behind the Houston Galleria. Decent Rooms and pretty comfortable. Downside - breakfast food is TERRIBLE (especially the eggs and bacon) and fruit selection was extremely limited; however, still enough there to get by. Plenty of towels, pillows, etc in room and kitchen is nice to have if you are staying for a long time (over a week). If the breakfast food improves, this hotel gets a 5 rating.
Genuine Hotels.com guest review
4 night trip Dec 15, 2013
Bobby Schiff
US
4.0 / 5Excellent
"Nice . Close to Galleria"
Nice mini suite . Great value for the price. Had complimentary local paper on weekends. Marriott Courtyady last yr had none even for purchase. Fittness room was a little weak. Needs a better treadmill.
Genuine Expedia guest review
Other trip Dec 24, 2013
hanh
US
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