"Great value stay"
Lost points for the windows having been left open - left the room very cold and unwelcoming on arrival. But otherwise conditions were faultless, and the complimentary breakfast was excellent.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for taking the time to review our hotel, we do do our best in trying to improve our service and all of your comments are valued and taken on board . Kind Regards Joe
"Cheap, clean and comfortable"
A lot of reviews don't seem real, they say 'wonderful location and amenities'. Knowing that this hotel was outside the city centre and all we wanted from it was a clean, comfortable and friendly atmosphere, we certainly got it. Thinking here about finding a negative - I can't. It fitted our bill perfectly. Breakfast was spot on, you maybe don't have […] the full english available but there was more than enough choice for the four of us. Some might say it's cheap and cheerful, i'd say it's cheap, clean, comfortable and enjoyable. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Michael, Thank you for taking the time to review our hotel,and such a wonderful review at that. We are glad to here of your positive experience here at the holiday in express, we value all of your feedback and hope to welcome you back to stay with us in the near future. Kind Regards Joe
"Nice hotel, shame about the rubbish breakfast!"
The Hotel itself was lovely. The Room was spaceous and well laid out and the bed was comfy with a choice of hard or soft pillows. Ample parking spaces and friendly staff. There was only one let down for me - and it was a big let down - BREAKFAST, or i should say lack of it. The cooked breakfast consisted of Sausage, scrambled egg and beans - no bacon, […] no hash browns. They were constantly running out of clean cuttlery, no bananas on the fruit section and things not labelled clearly. For the extra money, i will probably stay at the Suites across the road next time. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 hI Thank you for taking the time to review our hotel , we are really sorry to here of your negetive experience regarding our free breakfast, unfortunately we are a branded hotel and can only offer what is set out as brand standards, we hope tis experience has not put you off returning to the Holiday Inn Express. Never the less we take all of your comments oin board and use them to try and improve our service Kind Regards Joe
"Does what it says on the tin"
The Holiday Inn Express is exactly as expected--clean, standard rooms with breakfast included. The bed was comfortable and the only complaint about the rooms was that it was very easy to hear other guests passing by down the corridor--but this is relatively common in big-box hotels. The location is great if you are travelling by car, but not if you […] are reliant on public transportation of any kind. Read moreGenuine Hotels.com guest review
good hotel nice staff all went well............................................................................Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thanks for you comments we really appreciate and value all feedback here at the holiday inn express, we hope to see you again soon. Kind Regards Joe
Check in was quick and given information about breakfast. When we got into the room the first thing I did was put the kettle on, one of the cups was filthy and I went sraight down to the reception desk to change it. The room had not been cleaned properley as there was a clothes tag on the floor.The cold water tap was faulty as was the window and people […] came in at 5am banging doors and waking us up. Breakfast was edible but the coffee from the machine was watery and being a coffee lover I couldn't drink it. There was also a group of people who were loud and using bad language in front of children who were with their parents having breakfast. I wont be staying at this Hotel again. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Joyce We are really sorry to here of your experience , we really do do our best to try to provide a nice relaxed and comfortable service here at the holiday inn express, with regards to the room not bieng cleaned properly and i can only put this down as bieng a one off incedent as we really do do our best when it comes to clenliness and service. We hope your one off experience has not put you off satying with the holiday inn express again in the near future. Many appologies Joe
Perfect for our trip downGenuine Hotels.com guest review
Breakfast a little dry,seemed to have cooked some time and stoodGenuine Hotels.com guest review
"nice overnight stop of."
could of been welcomed a bit more by the staff at reception.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for your comments , all of what you have mentioned is valued and taken on board and used to improve our service. Kind Regards Joe
This is a no nonsense, motel style facility (for those who can remember, it's like walking into the set of Crossroads). But if that's what you want, it works and it is run efficiently and professionally.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for your review, all of your comments are really valued and used to improve our service. Kind Regards Joe
"Clean, but really far away from the city centre"
Liverpool is way to far away from Knowsley. You will have to take the bus 19 or 14 to the city centre for about 40 minutes, and this is not a short time. However, except that, everything was so good. Their breakfast was nice and concise, and everyone was kind.Genuine Hotels.com guest review
"In the middle of nowhere"
Noise from the motorway was constant all night so ask for a room facing away from it. Apart from its no where near anything stuck in the middle of nowhere - I might have mentioned nowhere! price is too high for all-be-it a comfy room, in the middle of nowhere.Genuine Hotels.com guest review
Very poor breakfast,no cutlery,cold food,staff couldn't copeGenuine Hotels.com guest review
Dirty bathroom, no,staff on reception always had to,wait, breakfast was served with cold beans and scrambled eggs, very disapointingGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi We are really sorry to here of your negetive experience , we do take all of your comments on board and will use them to try and improve our service here at the holiday inn express. Kind Regards Joe
Booked last minute very good room, staff really friendly. Recommend.Genuine Hotels.com guest review
Great but room was cold. Would stay again though.Genuine Hotels.com guest review
"Nice size room with Breakfast included"
Perfect for me as I was training just down the road. If I was away to see the sights and nightlife I would probably pay a bit more and stay nearer the city. You really need a car/bus/taxi if staying here. The free parking can help with decisions though.Genuine Hotels.com guest review
"get away with friends for birthday"
we had an awful stay, we got to the hotel at 630pm and there was two people on shift in the whole hotel! we checked in fine eventhough my name was spelt wrong!! but as we got to our room we couldnt get in to the room because the lady on reception didnt activate it we went to her 3 times befor she could be botherd to make it upstairs and help us! when […] we fineally arrived in to the bedroom (1 double & 1 sofa bed) we said to the lady of reception where is the sofa bed? she replied, !you have to set it up your self" she then returned with the bedding and said to us she cant make it as its !not her job!!!! completly gobsmacked by the way we got treated by your staff and will not be staying again!!! apart from that my friend really enjoyed her birthday weekend in liverpool! Read moreGenuine Hotels.com guest review
"Know the Area"
Staff very friendly and helpful. Breakfast ideal for start of day. As i know the area buses are available from stops about 400yds away. But ideally you need a car get around if you are limited mobilitywise.Talking to other guests taxis were reasonable and so was the bar. Some good pub/restruants within easy driving distance.Genuine Hotels.com guest review
Over all not good Our bedroom window would not close properly. There was a roll of tinfoil on the floor under our bed when we got in. The hotel did not offer evening meals. There was no bread for breakfast on one morning, both mornings the food was cold. The staff were friendly & helpfulGenuine Hotels.com guest review
"OK for the buisness user"
Reasonable hotel, but there is nothing nearby, no shops, no bars, no restaurants. Its a good place for the buisness user but would probably be of little interest to othersGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for you posotive feedback, we value all of your comments and they are taken into consideration with regards on trying to improve our service Kind Regards Joe
"Ideal for our family get together"
Everything was very good indeed.Genuine Hotels.com guest review
"Three things to consider for families"
The hotel was clean and tidy. The breakfast spread was excellent and the variety was a pleasant surprise. The room was lovely and large and allowed us to have our 4yr old daughter on the extended sofa bed plus a travel cot for our 1yr old, with loads of room remaining. There were only 3 things that we were disappointed with - (1) we had a shower and […] no bath (with a young family this is not ideal). (2) We had a room that adjoined another and the neighbours watched TV until midnight which kept us awake - but this is not the hotels fault. (3) The 'double glazed' windows in our room were near to useless at keeping the road noise out - it was like sleeping on the hard shoulder of a motorway. Other reviews do say it is noisy so perhaps all rooms are the same (?). Except for these points the hotel was excellent. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for your kind feedback, with regards to the noise from the motorway activity this is something we are looking to improve and we value your comments and take them on board .apart from that we are happy to here the rest of your stay was a positive one and we hope to see you again in the near future. Kind Regards Joe
"A nice friendly place to stay"
A very friendly place to stay very clean rooms all the members of staff i met were professional good at there work and so helpful and best of all being an early riser it's so nice to get a breakfast at six twenty in the morning ten out of ten is my scoreGenuine Hotels.com guest review
Very pleasant except the beds were not very comfortableGenuine Hotels.com guest review
"Has made me want to stay exclusively at holiday in"
Two weeks of travelling and staying in a different hotel each night is the basis of comparison for this stay. I have to say: I found the staff and service EXCELLENT! There was absolutely no issue with the room, breakfast was enjoyable, and the ability to sit in the lounge after check out time (until I received a call from friends to know where to meet […] them) - was the icing on this very enjoyable stay... I enjoyed it so much, I will definitely be checking holiday inn availability before any other hotels - and hope they are all up to the standard of this one. Read moreGenuine Hotels.com guest review
Very good value. Breakfast was impressive for the cost and we were 5 mins from Knowsley safari park. Would definitely stay there again.Genuine Hotels.com guest review
Closest pub is more than a mile away making it necessary to take a taxi at all times. No lunch or dinner served at the hotel, you have to order from two specific takeaway places which serve things like kebabs, burgers, pizza and curry. Hardly the kind of food you want to be eating on a three night stay. These takeaway places apparently only open at […] 4pm making them unsuitable for lunch anyway. I'd avoid staying here if at all possible unless travelling by car. Read moreGenuine Hotels.com guest review
We would stay their again. Ideal location for Martin Mere Wildfowl & Wetlands Trust Centre. For the price it was very good value.Genuine Hotels.com guest review
over all a very good weekend would definately stay againGenuine Hotels.com guest review
Windows do not seal well but there was a strong heater on the wall so we were warm. Noisy from M57. In general good value for money.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for your positive feed back, all of your comments are really valued and taken on board with regards on trying to improve our service. Kind Regards Joe
"Short Stay in Liverpool"
We had 2 nights in this hotel. Staff very pleasant & efficient, room comfy & clean. Breakfast is complimentary and has a very good choice of hot & cold food. Would recommend this hotel definately.Genuine Hotels.com guest review
"knowsley hotel good value for a B&B stay"
esay to find. everything was clean and room was comfortable and breakfast was great.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank You for your posotive feedback, we are glad to here of your positive experience here at the holiday inn express and hope to welcome you back in the near future. Kind Regards Joe
very nice hotel staff very helpful and friendly breakfast quite a nice choice, besds in room very good, nice size tv tea and coffee that has to be a plus.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi We are glad to here of your great experiece here at the holiday inn express , we really value your feedback, and hope to see you again soon. Kind Regards Joe
"OK, but don't waste time ordering food."
Basic room which met needs. Only problem we had was having to wait over an hour and a half for food that we were told would only take 20 minutes.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Spridge, I would like to thank you for taking the time to review our hotel , i would like to appologize for the inconvenience of your food matter regarding our takeaway service which i must say is normally quite good , i can only imagine that this must of been a very busy night for them as we use them 5 nights a week and very rarely have to wait more than half an hour. We hope this experience has not put you off returning to the Holiday inn express brand. We really value your feedback as a guest and we will use your feedback to improve our service. Kind Regards Joe
Very pleasant stay and staff very friendly. Always available when needed. Hotel out of central liverpool but thanks to the helpful staff, we were able to get in central liverpool easy enough with cheap taxis. Lovely experience overall.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Its great to here of you positive experience here at the Holiday Inn Express Knowsley, we value all your feedback as a guest and hope to welcome you back in the near future. Kind Regards Joe
took grandson to watch liverpool stopped overnight all facilities very good the staff were excellent treated me like an old friend made me feel very welcome.the only down side was the breakfast good choice but the cooked breakfast was cold.despite that i would use this hotel again.Genuine Hotels.com guest review
Ok stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Jouni Thank you for your feedback, we really value it here at the holiday inn express . Regards Joe
"Langt fra Liverpool"
Hotellet er bra ,men allfor langt borte fra Liverpool by.Genuine Expedia guest review
"Bra hotell, men ligger et stykke utenfor byen."
Oppholdet var fint. Hotellet hadde alt man trenger, men beliggenheter trekker noe ned.Genuine Hotels.com guest review
"Mit dem Auto gut zu erreichen"
Ordentliches Hotel mit dem zu erwartenden HIE-Standard, schöne geräumige Zimmer, alles in gutem Zustand. Schon etwas von Liverpool entfernt, mit dem Auto aber schnell zu erreichen und verkehrsgünstig gelegen (Autobahn und A-Straßen direkt am Hotel). Frühstück auch recht gut und das Buffet wurde bis unmittelbar vor Ende der Fühstückszeit immer wieder […] aufgefüllt. Read moreGenuine Expedia guest review
normales 3*-Holiday-Inn-Hotel, normal großes Zimmer, Frühstück ok, Parkplätze ausreichend vorhanden, kostenlose WLAN im Zimmer verfügbar, etwas sehr weit ab vom Schuss (nur mit PKW zu empfehlen, relativ laut auch bei geschlossenem Fenster (direkt an einem großen Kreisverkehr mit 5 Straßen gelegen)Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for you kind feedback. we will take all your comments into consideration and use them to improve our service here at the holiday inn express. Regards Joe
"Estupendo hotel familiar."
Cerca del centro de Liverpool; tranquilo; personal agradable y amable. Los problemas puntuales que han surgido (2) los han solucionado con rapidez, eficacia y satisfacción.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for your kind feedback , we take all of your commkents on board here at the holiday inn express and use them to improve our service. Thanks Joe
"Rimelig og nytt, i landlige omgivelser"
God service, god frokost. Men var ikke klar over at hotellet lå såpass langt ute på landet, og at det ikke var så god bussforbindelse fra sentrum til hotellet om kvelden.Genuine Hotels.com guest review
Fint hotel til billige penge. Morgenmaden meget spartansk. Lidt afstand til centrum men 5 man i taxa kostede ca 15 £Genuine Hotels.com guest review
"Un peu loin de tout"
L'hôtel est correct, propre, les chambres confortables mais éloigné de tout. Le petit déjeuner n'est pas très varié. On a eu une chambre fumeur alors qu'on souhaitait une chambre non-fumeur !Genuine Hotels.com guest review
ESTUVIMOS UN FIN DE SEMANA,MATRIMONIO CON UN HIJO,RETIRADO DEL CENTRO DE LIVERPOOL PERO BIEN COMUNICADO CON LINEAS DE BUS.Genuine Expedia guest review
Response by Holiday Inn Express Liverpool-Knowsley M57, Jct.4 Hi Thank you for taking the time to review our hotel,, we are glad to here of your positive experience and hope to welcome you back very soon. Regards Joe
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