All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here1811 Ala Moana Blvd, Honolulu, HI, 96815, United States of America, ‏‎855-239-9397
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4.2 / 5Excellent

Score breakdown (from 97 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.0
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    3.8
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5.0 / 5Outstanding
"Beautiful resort!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Grand Waikikian for nine nights in Feb. We had a two bedroom suite. The room was perfect for our family and very clean and comfortable with exceptional views. The resort is amazing! The pools are great, shopping and restaurants are all walking distance. We ate at Fresco an Italian restaurant there and it was delicious. We would stay at this resort again!
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
Stacey
US
3.0 / 5Good
"Waikiki Experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good bu but pricey hotel at Waikiki beach. Rooms are clean and functional however, partially out date furniture does not reflect the high-end price. Everything including dining, tours, parking, rentals and other services in the Hilton village is about 50% more expensive compared to the rest of Waikiki beach. In particular, dining opportunities in the village are over priced and significantly below average in quality. Food at the Tropics bar was not eatable with fish arriving with smell and in dark gray color.
Genuine Expedia guest review
Other trip Jan 4, 2015
Polar Bear
US
4.0 / 5Excellent
"In the middle of it all!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great location in the middle of the busy part of the island. Close to several beaches (Waikiki always crowded and fun), upscale stores and shopping mall, restaurants, nightlight is within walking distance. Really a walkable area with convenient trolleys for quick rides as well as tours. Such friendly service and the weather is God sent. The southern part of the island is bustling, the eastern side has beautiful more quiet beaches for snorkeling and families, and the North Shore, lots of undeveloped oceanfront for surfers. A lovely vacation place.
Genuine Expedia guest review
Other trip Nov 20, 2014
PJ
US
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the gorgeous views, spacious rooms, and friendly hotel staff, this hotel has it all! Enjoyed my stay tremendously. I can't wait to come back!!!
Genuine Hotels.com guest review
2 night trip with friends Jun 5, 2014
Kim
US
5.0 / 5Outstanding
"Wonderful place to take a family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We spent 3 days here in a 2 room suite. It was a little tight in the room, but since we spent most of our days on the grounds, no seemed to mind. The property is beautiful and the staff attentive. The pools are plentiful, but do tend to close a bit early or for wedding receptions Our only concern was a slight pressure from some of the staff to consider joining the hilton timeshare.
Genuine Hotels.com guest review
3 night family trip Jun 4, 2014
Mark
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Aside from the slow shower drain in our room. The room allowed my family of 5 to fit in comfortably. We stayed in a 2 brdm suite. The washer and dryer were a major bonus since we hit the island beaches and hotel pool daily. Fully equipped kitchen was more then what we needed but an extra bonus. We would love to stay here again.
Genuine Expedia guest review
Other trip May 28, 2014
Rachel
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was great, they gave me a room upgrade at no extra cost. The room was awesome!
Genuine Hotels.com guest review
2 night family trip May 24, 2014
David
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay at was awesome everybody was very hospitable and welcoming! Our concierge Brandon was great! We got ready for our late flight out in the 8th floor lobby which was very convenient. Overall very happy with our stay!
Genuine Expedia guest review
Other trip May 21, 2014
Stephanie
US
5.0 / 5Outstanding
"Paradise in Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great vacation in Hawaii. The room was outstanding and we had a gorgeous view on the 27th floor. The staff was attentive and worked with us when we asked.
Genuine Expedia guest review
Other trip Apr 22, 2014
Paul
US
5.0 / 5Outstanding
"Great hotel for kids, kid friendly lagoon"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed 4 days, lots of great activities for kids in lagoon, pattleboard, kayak, snorkeling in 4-5 foot lagoon. Great area, very nice hotel. Activities are pricey but good. Hotel pool also nice.
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Great family vacation spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
A great spot for a family vacation. Lots of options for food and recreation on site, including pools, ocean beach, and own lagoon for various water sports. Rooms clean and spacious. Staff friendly and helpful. Parents and kids all enjoyed and would definitely go back.
Genuine Hotels.com guest review
5 night family trip Mar 9, 2014
Gary M
US
5.0 / 5Outstanding
"Perfect Location!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is our second time staying at this resort. This time we stayed in the Grand Waikikian tower,with the comforts of home. Nice two bedroom suite with two bathrooms,balcony and full kitchen. Looks just like the website photos.
Genuine Expedia guest review
Other trip Mar 9, 2014
cp
US
4.0 / 5Excellent
"Nice hotel close to beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel close to beach. A little expensive............................................................
Genuine Expedia guest review
Other trip Feb 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff, nice accommodations,centrally located.
Genuine Hotels.com guest review
2 night family trip Jan 15, 2014
A Traveler
US
2.0 / 5Fair
"Nice facility but poor room condition"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
great facility with pools, lagoon & fireworks but that's it. When we checked into our room, there were a lists of problems: 1. Missing remote control got a TV 2. All drawers in the dresser were broken, some couldn't close, some couldn't open 3. The oven was broken 4. The light about the stove was broken 5. The above the dinner table was broken 6. The dinning table was rocking back & forth, we had to put some magazine underneath to avoid spilling 7. Very dirty, the night stands, tissue holder, toilet paper holder were very dusty. We were not doing white glove examination but it was so obvious 8. Got confronted & harassed by a homeless inside the hotel property, didn't feel too safe after that Wondering if house keeping has a check-list when they clean the room. Complained to hotel mgr & most of the problems got fixed but offered no compensation at all. Won't come back unless they figure out how to treat their customer right. We make regular trips to KOA, and their peak rate was about 1/2 of what we paid for this facility but it was much better maintained. This building that we were in, it's only 4/5 yrs old but the inside our room looked really run-down.
Genuine Expedia guest review
Other trip Oct 13, 2013
AML
US
5.0 / 5Outstanding
"Best Hotel EVER!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Truly I can not complain at all. Our stay was fabulous! Only downside, if you could even call it that, is when you call the concierge. It rings for a while before someone picks up. THAT'S IT! The called me before arriving to see if I needed anything special which was wonderful. Recommended the Paradise Cove Luau which was phenomenal! This hotel is located in the Hilton Hawaiian Village which is 7 hotels, 6 pools (I think), Spa, Gym, and about 90 some stores and restaurants. You truly don't even need to leave. They offered a wheelchair for the premises for my mother or would call and get us one if need for off premises during our stay. I can't stress enough how great this place is. The pools are awesome especially the new one with the slides and jacuzzis. Warm beautiful water and a fun lagoon with activities. Lovin it! If ever I return, this will be the place I stay again.
Genuine Hotels.com guest review
6 night family trip Mar 2, 2013
John
US
3.0 / 5Good
"Grand Waikikian - great location, poor service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
We've been coming to the Hilton Hawaiian Village since 1983. In recent years, the service (especially the front desk service) has declined dramatically. They seem to not care about customer service or satisfaction - very little aloha here. We were also surprised how poorly maintained the room was. This was our 3rd or 4th stay at Grand Waikikian (we've been staying here since it was newly built a few years ago) and the rooms are aging noticeably. There were dirty scuff marks, dings and chips on many walls, and chipped/peeling veneer on the kitchen cabinets and dining table. Nothing awful, but at this price point, we expected more. The complex also shuts down its fanciest (Paradise) pool early (7 pm), and another that remains open (Tapa pool) has no towel service in the evening. This hotel used to feel special, with lots of aloha. No more. I wish the Four Seasons could take it over and bring in new management, but it's Hilton's landmark Hawaii property, and they probably would never sell.
Genuine Hotels.com guest review
5 night business trip Feb 13, 2013
Joseph Yang
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it the staff and surroundings was aqesome we loved Jessie. J he was awesome just wish we could had stayed longer
Genuine Expedia guest review
Other trip Oct 16, 2012
Teri
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great family accomodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great six room for 2 adults and 2 children who slept on the sofa bed. Children said the sofa bed was extremely comfortable. Washing machine and dryer in room fantastic. Only negative is there is no view from balcony.
Genuine Hotels.com guest review
5 night family trip Jan 14, 2015
j
NZ
4.0 / 5Excellent
"Beautiful hotel in a convenient location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was a beautiful hotel with wonderful facilities, close to the beach, with many pools on the property. As a part of the Hilton Hawaiian Village, the property was VERY busy, however the Grand Waikikian is a little distanced from all that so fairly peaceful. It was a struggle at times finding a spot near the pool as it was so busy, but I think this is the case for all Waikiki hotels. This was a great location, removed from the city centre so not hectic 24/7, but close enough to walk or catch the trolley. It was also only 900 metres away from the fantastic Ala Moana shopping centre, so definitely can recommend this hotel not only for its facilities & the great Friday night fireworks, but also its proximity to shops.
Genuine Expedia guest review
Other trip Oct 19, 2014
Hilkka
AU
5.0 / 5Outstanding
"Perfect vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great time relaxing in the beautiful hawaiian weather.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
AU
5.0 / 5Outstanding
"Fantastic Everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is situated in a fantastic location, close to the serenity of the beach & walking distance to the shopping centre. The service is second to none & facilities are tremendous. Great for couples, families or business travellers. I will certainly be returning.
Genuine Expedia guest review
Other trip Sep 30, 2014
bessie
AU
4.0 / 5Excellent
"Good hotel in great location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Highly recommend the hotel. Staff could be more friendly and organised
Genuine Hotels.com guest review
3 night business trip Sep 20, 2014
JR
AU
5.0 / 5Outstanding
"Luxury apartments in a beautiful resort setting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful grounds, lots of activities and close to great shopping and restaurants. Apartments were comfortable, large and well appointed
Genuine Hotels.com guest review
2 night family trip Jul 16, 2014
Hercule60
AU
4.0 / 5Excellent
"Total accommodation facilities"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place but I hated it! Fantastic location for Japanese tourist but I would recommend people with young people stay elsewhere along Waikiki beach strip where things are more fun/normal.
Genuine Expedia guest review
Other trip Jun 19, 2014
rob
AU
4.0 / 5Excellent
"Nice hotel in very good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Traveling with two kids one of them is only 8 month old will be very hard to stay in a hotel room so we where lucky to find this village with so many pools and entertainment available and the room itself very spacious
Genuine Expedia guest review
Other trip Jun 8, 2014
peter
AU
4.0 / 5Excellent
"Lots of space for a family of 4."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in a 2 bedroom apartment and it is the best money we spent. There was a lot of space for a family of 4 and the deco was lovely. It was our first time in Hawaii and on the website all the hotels look very dated. I was pleasantly surprised by Grand Waikikian.
Genuine Expedia guest review
Other trip Apr 29, 2014
Deetz
AU
3.0 / 5Good
"Great hotel - shame we didn't get resort view room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel with superb facilities. We paid for a resort view room BUT upon check in were told no such room exists and expedia description of the room was incorrect. As wed paid more for a room with a view we were dissapointed that we had a dark room 5 floors up overlooking the main road . I asked to be moved but hotel had 99% occupancy so they couldn't move us. What a bad start to our holiday. In fairness we contacted expedia and they did refund us for one nights stay however as is spent so much time researching the best rooms to book I was annoyed that we could not be better accommodated Otherwise hotel is fantastic - close to everything and staff are very friendly.
Genuine Expedia guest review
Other trip Apr 24, 2014
Lysa
AU
3.0 / 5Good
"Ok Stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Was disappointed with the fact that people reserved pool lounges. Also the lounges an sun umbrellas on the beach and lagoon should be complimentary. There are people travelling from around the world to stay here and it is unreasonable for them bring their own umbrellas and sun lounges.
Genuine Hotels.com guest review
5 night family trip Apr 15, 2014
A Traveler
AU
5.0 / 5Outstanding
"Perfect suite for parents with kids"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel. Only real issue was one of the elevators was out of commission the whole of our week stay making some queues to get up to our room somewhat lengthy. But perfect suite for parents. We moved our infant around so she could get sleeps in rooms with closed doors while we could still use the rest of the space. Decent size too.
Genuine Expedia guest review
Other trip Mar 10, 2014
Adam
AU
3.0 / 5Good
"Solid performer. Could do better"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Bathroom looking tired. 4 star experience
Genuine Expedia guest review
Other trip Jan 29, 2014
Peter
AU
5.0 / 5Outstanding
"clean Friendly hotel close to beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 11 nights through Christmas and New Years at the Grand Waikikian by Hilton and were absolutely pleased with the friendly staff and cleanliness of the resort. The Lagoon that the resort has is an absolute blessing for the kids to play in and we would stay out most of the day enjoying this along with the pool slides. It may not be right in the middle of Waikiki beach but i think this was a good thing now looking back and its only a 5-10min walk or a $8- cab ride. Definitely will stay there next time again
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
AU
5.0 / 5Outstanding
"Fantastic. A Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic Hotel. Great for families. We stayed at the Grand Waikikian in June 2013 in a two bedroom condo. The facilities of the room were great, from free WiFi to a fully self contained kitchen. The condo comfortably accommodated for 2 adults and three children, with the provisions to sleep up to 8 people in four beds. The staff were very friendly, always greeting you with a smile and always willing to help. The facilities were great, with food shops within the resort, four swimming pools with one specially for the kids with water slides. Local restaurants where great, accommodating for families without an issue and at a reasonable cost. This was our second stay at this resort, and will be happy to stay there again.
Genuine Expedia guest review
Other trip Jun 25, 2013
Mark
AU

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"子連れには最高の宿泊環境"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
7泊9日の旅程、4名で1BEDの部屋に宿泊しました。 子連れ(2歳児と8カ月の乳幼児)でしたので室内に洗濯乾燥機が完備されている部屋を探していたのでまさにうってつけ。子供がいるとどうしても洗濯物が多くなりがちですのでGOOD! コンドミニアムでも室内に洗濯乾燥機がなく、共用コインランドリーの物件が多いのですがワイキキアンは部屋に完備ですので、洗濯機に放り込んで遊びに行けるのは助かりました。 ツインのタイプの部屋でしたが試しに、リビングのソファーベッドを広げたところかなりしっかりとしたソファーベッドに変身致しました。今回は大人2人+子ども2人でしたが、大人3人+子ども2人位ならば十分に快適に過ごせるお部屋でした。 キッチン用品も諸々揃っていますが、キッチンで料理する方は食器はそんなに多くないので紙皿と割り箸程度は持って行った方が無難です。 今回持ち込んだもの ・割り箸(スプーン・フォーク・ナイフは備え付け有) ・紙皿(ご飯御みそ汁用と丸皿) ・食洗機用洗剤(2回分くらいは備え付け有) ・洗濯用洗剤 離乳食等も作りましたが、キッチン設備も非常に充実しておりまったく問題ありませんでした。
Genuine Hotels.com guest review
7 night family trip Mar 4, 2015
yoshiki
JP
4.0 / 5Excellent
"快適コンドミニアム"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
全体的に古い印象がありますが、気持ちよく滞在できました。 ただタワーやコンドミニアム棟がたくさんある規模が大きいホテルのわりにプールサイドが狭く、デッキチェアーが早朝から満席になってしまい、あまり利用できませんでした。 Luauの食事はあまりおいしくありませんでしたが、太巻きは具もかんぴょう・しいたけ・卵・きゅうり等日本的なものでした。 ホテルと提携のタクシーがあり、日本語デスクもあるので、空港に到着後連絡して格安の一定料金で送迎してくれるので安心でした。毎日部屋の掃除とタオル交換をしてくれたので快適でした。 部屋の備品(洗濯機・乾燥機・食器洗浄機等)の日本語ガイドがあって助かりました。 日本語スタッフも親切でした。
Genuine Hotels.com guest review
6 night romance trip Feb 25, 2015
A Traveler
JP
4.0 / 5Excellent
"自宅のように快適です。"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
ヒルトンハワイアンビレッジには2度目の宿泊です。前回はレインボータワー、今回はグランドワイキキアンでした。 部屋は1ベッドルームに大人3人、中2の娘と4人でしたが、リビングに大きなソファベッドがあるので、不自由はなかったです。 部屋はベッドルームにあるバスタブが違和感ありありでしたが、疲れて帰ってきて足湯をするにはちょうど良いサイズでした。好きな入浴剤を入れてマッサージをするのは至極でした。 またハワイにいく時には、泊まりたいと思います。
Genuine Hotels.com guest review
3 night family trip Jan 31, 2015
YAEKO
JP
5.0 / 5Outstanding
"快適でした"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
部屋にキッチン、ランドリーが設備されており、清潔感あって最高でした。 コンシェルジュも 館内や近隣のレストラン情報など  丁寧に教えて頂き  思い出になる旅行でした。 また、泊まりたいですね。
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
JP
4.0 / 5Excellent
"子供も大人も満足できるコンドミニアム"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
ホテルスタッフ、ハウス-キ-パ-の方々みなさん方ばかり。 24時間体制でタオルや部屋の設備使い方不明などもいつでも対応してくれる。 また、プ-ル、ジャグジーなどの施設が充実しているので、乳幼児連れにはとても助かる。
Genuine Expedia guest review
Other trip Dec 8, 2014
みか
JP
4.0 / 5Excellent
"予約内容と違いますが・・・"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
私たちグループで4室8名で利用したのですが、エクスペディアの予約はすべて2ベッドで予約したのですが、2部屋がキングサイズの1ベッドルームでした。 フロントで予約内容との相違を交渉した際、予約はあくまでリクエストで確約ではないとの説明でした。  結果的に1部屋はアップグレードして2ベッドに交換してもらえたのですが、あと1部屋は満室なので無理ですとの事でした。  カップルだけが利用者ではなく男2人での宿泊もあると思うのですが・・・ そのために予約時に2ベッドを指定しているのに! それと4部屋のうち2室でシャワールームの排水の流れが悪く使用しているうちに溢れそうになりました。 それもすぐに対応してもらえましたが、通常の清掃で気がつかないのか不思議です。
Genuine Expedia guest review
Other trip Nov 14, 2014
K
JP
4.0 / 5Excellent
"家族で過ごしやすいホテル"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
孫と一緒に5泊宿泊しました。毎日清掃をしてくれて快適でした。 洗濯機と乾燥機がついているので、孫の洋服を数多く持って行かなくても、助かりました。 また洗剤がなくなるとすぐ持ってきてくれます。 プールの無料タオル貸出券助かりました。
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
JP
2.0 / 5Fair
"サービスはなし"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
部屋は広いですが、サービス・おもてなし・温かみはまったく無いです。スリッパ・歯ブラシやアメニテイも無く、お願いしても「ありません!」とのこと。やはり、バケーションクラブの持ち物なので、ホテルのくくりとは、別物なのですね。ちなみに、2割り増しくらいになりますが、トランプホテルは、ホスピタリテイ・豪華さ広さ・すべてに、完璧でした。
Genuine Expedia guest review
Other trip Oct 4, 2014
mpon
JP
4.0 / 5Excellent
"安心のヒルトン"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
5人寝れる部屋に泊まりました。寝室1(セミダブル×2)、寝室2(ダブル×1)、リビング(ソファーベッド×1)。シャワー&トイレ&洗面所は2箇所、バスタブが1つあります。寝室1は快適。寝室2はバスタブと洗面所と同じ部屋なのでどうなんだろう、乾燥しなくていいのかな、シャワーは丸見えでトイレも扉がついているもののにおいが気になります。リビングはキッチンまわりが充実しているので長期滞在にいいかも。親子だけなら申し分なく快適、複数世帯だと部屋割りが微妙だけどワイキキにしては安いし5人「でも」泊まれる部屋と割り切ればありかと思います。
Genuine Expedia guest review
Other trip Sep 21, 2014
にゃんこ
JP
3.0 / 5Good
"大衆ホテル"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
コンドミニアムに泊まること4回目。広さ、設備は大変よい。問題はサービスの品質。最悪レベル。2泊なのに部屋の変更を強いられた(予約が二つに分かれているからと)。チェックイン、チェックアウトを2回するのはかなわん。人が多すぎてコンシェルジェも待ちの行列。10時のチェックアウトはハワイで一番早いのでは。(大抵は11-12時)。チェックアウトは長蛇の列で空港へのタクシーもつかまらない。バレーパーキングで車を出すのに20分かかる。9月の第一週だったが、夏休みに停まっていればもっとひどかった筈。プールも実はしょぼい(これは前々から)。もう二度と使わないと思う。
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
家族旅行者
JP
5.0 / 5Outstanding
"自宅のようにくつろげるホテル"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
今回2回目の滞在で前と同じく7泊させていただきました。 いつも通り快適に過ごすことができましたが、今回部屋で肉を焼いたら警報が鳴りとても焦りました。 セキュリティから電話があり、向こうからクッキング?と言われたのでよくあることなのかなと思い、それからは焼く料理はやめて、煮る料理を作るようにしました。 肉をオーブンで焼いても良かったのですが、オーブンの中に鉄板がなかったので仕方なくフライパンで焼きました。 コンロの上には換気扇がなかったので、煙が充満しちょっとした煙でも警報が鳴るので宿泊される方は気を付けてください。
Genuine Expedia guest review
Other trip Sep 1, 2014
プルメリア
JP
4.0 / 5Excellent
"フル設備が整っており、長期滞在には快適"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
長期滞在の場合、キッチン設備は勿論ではあるが、洗濯機・乾燥機は不可欠。ここには全てが完備されており、またマニュアルも日本語版が用意されているため、快適に過ごせるだけではなく、必要な衣類も最小限で済む点は良い。
Genuine Expedia guest review
Other trip Aug 24, 2014
ovest
JP
4.0 / 5Excellent
"施設の充実したホテル"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
敷地内の充実した施設で大変満足した宿泊期間となった。ビーチも近く、プールも多く、子供にとっても安心で、次回も是非利用したいと思う。
Genuine Expedia guest review
Other trip May 20, 2014
ニック
JP
3.0 / 5Good
"素晴らしいホテルでした。でも…"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
とても素晴らしいホテルでした。しかしながら、フロントの日本人スタッフの対応が日本人に対して良くなかったです。米国に住んでいたことが長く、よく目にすることですが、米国に住んでいるこのようなサービス業に従事する日本人女性にありがちなパターンで、日本人客に厳しく対応する傾向があります。滞在時には日本人スタッフ以外に色々と相談すると、助けてもらいました。とても良いホテルなのに皮肉ながら、日本人のフロントスタッフが、サービスのレベルをさげています
Genuine Hotels.com guest review
7 night business trip May 10, 2014
ヒューストン
JP
4.0 / 5Excellent
"プールや施設が充実したファミリー向けホテル。"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
ホテル屋上のルアウショーも良かったです。 部屋も広いし自炊用の設備も整っています。 。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Genuine Expedia guest review
Other trip Apr 5, 2014
A Traveler
JP
4.0 / 5Excellent
"子供連れに最適なホテル"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
娘、孫娘2人と私の女性4人の旅で初めてコンドミニアムを利用しました。寝室以外にリビングダイニングと洗濯機があるので自宅にいるようにくつろげるし汚れ物も気にせず快適に過ごせました。金曜日の花火やショー、プール、食事も楽しめましたし、買い物に出かけるにも便利でまた利用したいと思いました。
Genuine Expedia guest review
Other trip Apr 2, 2014
きょんちゃん
JP
4.0 / 5Excellent
"ランドリー付きコンドミニアム"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
ランドリーが部屋についているのはとても楽でした。プールや海から帰って来てそのまま水着をランドリーへ。乾燥機は別なので終ったら入れ替えしないといけないですけど。 お部屋の掃除も毎日入っていただけました。 お部屋も高級感があり、隣近所の部屋音も全くしませんでした。 とても快適でした。 ソファベッドの寝心地も良かったです。 あまり部屋に居なかったのがもったいないくらいです(笑) ただ大雨の夕方にチェックインしたので、バタバタしててウェルカムレイとかは貰えなかったので残念でした。次の日皆さんは貰ってました。
Genuine Expedia guest review
Other trip Mar 26, 2014
Babi
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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