All hotels in Courtenay, British Columbia, Canada
1 room, 2 adults
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4.5 / 5Excellent

Score breakdown (from 225 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.2

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Happy holiday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff and nice quiet room. The breakfast was great also. Beautiful view the the mountains in the distance. Definitely will return.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear arlene, Thank you for your kind 5 star review of your recent experience at our hotel! It is a pleasure to read that you enjoyed a happy holiday with friendly staff and a nice quiet room! This is certainly what we strive to provide! I am thrilled to hear that you appreciated the view from your guestroom and that you will definitely be returning. It is a pleasure to serve you as our valued guest! We appreciate your patronage and look forward to greeting you again soon. Sincerely, J.Matkin Front Office Manager
2 night romance trip Dec 27, 2014
arlene
CA
5.0 / 5Outstanding
"A Pleasant Stay at the Holiday Inn in Courtaney"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed at this hotel for 3 nights over the Christmas holiday. It was very busy, but service was quite good. They provided a hot breakfast each morning which was a bonus and their wifi connection was excellent even though the hotel was quite full. We've found in the past that some hotels who advertise free wifi provide very inconsistent connections depending on how many guests might be sharing the signal. But this was not a problem here. Our room was very clean and the beds were very comfortable. There were cheaper hotel rooms available in town, but the extra cost for the Holiday Inn was worth it.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Gary, Thank you for your beautiful review of your recent experience at our hotel! It is a pleasure to read that you enjoyed a pleasant stay over Christmas and that although we were very busy you found the service to be quite good. I am delighted to read that the wifi was consistent and that you found your room to be clean and the beds comfortable. Thank you for mentioning that you found the additional cost to be worth it. Gary it is a pleasure to serve you as a valued guest at our hotel! We appreciate your business and look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
3 night family trip Dec 23, 2014
Gary
CA
5.0 / 5Outstanding
"Christmas Shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was great, the pool & waterslide was a big hit for your little nephew. The only thing was the extra fees for the extra people only 4 & 1 child total, extra fees for cot, didn't have anywhere on the site when reserving room to put how many extra people where coming. Other than that it was great.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Greg, Thank you for your beautiful 5 star review of your recent experience at our hotel! It is a pleasure to hear that the water slide was a big hit for your nephew! My sincere apologies for any misunderstanding regarding the additional guest charges. Our rates remain the same for single or double occupancy, and yes, we do charge an additional $10 for each additional adult. There are no additional fees for children/ teenagers under the age of 19 years old, and staying in the same room as their parents. I will be going over our content on the Expedia Website in an attempt to prevent any future misunderstanding, and I appreciate your bringing this matter to our attention. Thank you once again for your beautiful review! We appreciate your patronage and look forward to welcoming you back again soon. Sincerely, J.Matkin Front Office
1 night family trip Dec 13, 2014
Greg
CA
5.0 / 5Outstanding
"A wonderful, relaxing stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the warm greeting at the front desk when we arrived to the very clean, comfy accommodations, we really enjoyed our stay. The breakfast buffet was excellent too. We used the fitness facilities and enjoyed them as well. Excellent from start to finish!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear BonBon, Thank you for your kind 5 star review of your recent experience at the Holiday Inn Express & Suites, Comox Valley! We are thrilled to hear that you enjoyed a wonderful, relaxing stay at our property and that you found your experience to be excellent from start to finish! I look forward to sharing your review with our Staff and Management, and I thank you for your kind words. BonBon, it is an honor to serve you as a valued guest in our hotel! We know that you have many choices when it comes to lodging in the Comox Valley and we are delighted that you chose us! We appreciate your patronage and look forward to greeting you again soon. Sincerely, J.Matkin Front Office Manager
Other trip Dec 4, 2014
BonBon
CA
3.0 / 5Good
"Satisfactory."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Satisfactory stay. Nothing special.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Valued Guest, Thank you for taking the time to provide a review with regard to your recent experience at our hotel. It is our goal to not only meet, but exceed the expectations of our valued guests, so if ever there is anything that we can do to make your stay with us more enjoyable, please do not hesitate to ask. We look forward to the opportunity to welcome you back and exceed your expectations on a future stay. Sincerely, J.Matkin Front Office Manager
1 night family trip Nov 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Perfect for the Price!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Got to the hotel late at night and had quick and friendly service at the front desk. The room was spotless and everything that was in it looked great. I will beyond a doubt be a return customer. Loved it and can't wait to go back!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Bryan, Thank you for your kind review of your recent experience at our hotel! It is a pleasure to hear that our friendly Guest Service Agents were able to provide you with an efficient late night check in and that the guestroom met with your expectations. Bryan, we are thrilled to hear that you loved our hotel and that you will be returning to us in future! We appreciate your business and we look forward to welcoming you back again soon. Sincerely, J.Matkin Front Office Manager
1 night romance trip Nov 20, 2014
Bryan
CA
5.0 / 5Outstanding
"Most Likely the best hotel in Courtenay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
a comfortable place to stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Valued Guest, Thank you for your 5 star review of your recent experience at our hotel! It is always a pleasure to hear our valued guests describe our hotel as one of the best in the Valley! The Comox Valley is known for it's superior hospitality, and we know that you have many choices when it comes to lodging in the Comox Valley, so we consider this to be high praise indeed! Thank you for your kind review! It is an honor to serve you as a valued guest in our hotel! We appreciate your patronage and look forward to the pleasure of welcoming you back in future. Sincerely, J.Matkin Front Office Manager
1 night business trip Nov 18, 2014
A Traveler
CA
4.0 / 5Excellent
"Very nice-clean & comfortable - but seems pricey"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Quick trip but nice. Great space for a family of four. Very clean rooms. Okay breakfast - nice selection of food. Seems pretty pricey though for a hotel in Courtenay. $150nt for 1 King and a sofa bed (that's including a cot $10 we had sent up for one of the kids). Spent that much a night for a similar type room in Disneyland 2 weeks ago. !
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Brian, Thank you for your review of your recent experience at the Holiday Inn Express & Suites, Comox Valley! It is a pleasure to hear that our location was well suited to the needs of your family and that you appreciated the cleanliness of the guestroom. Thank you for your patronage Brian, we appreciate your business and look forward to welcoming your family back in future. Sincerely, J.Matkin Front Office Manager
1 night family trip Oct 24, 2014
Brian
CA
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience, the stay was great. We have styaed here before
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Thank you for your kind review of your recent experience at the Holiday Inn Express & Suites, Comox Valley! We appreciate your return patronage and look forward to welcoming you back again in future. Sincerely, J.Matkin Front Office Manager
Other trip Oct 6, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel needs quieter a/c units they make alot of nasty sounds all night
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear ktm slayer, Thank you for your review of your experience at our hotel. It is wonderful to hear that you found our location to be a nice place! Our sincere apologies for any disturbance caused by the a/c unit in your guestroom. Please keep in mind for future that our Front Desk is staffed 24 hours a day, 7 days a week to serve you. If there is every anything that we can do to make your stay with us more comfortable, please do not hesitate to ask. Your feedback is taken to heart and we want you to know that your comfort is of paramount importance to us. Thank you for your patronage ktm slayer! We look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
Other trip Sep 21, 2014
ktm slayer
CA
5.0 / 5Outstanding
"Convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only stayed there one night but was pleasantly surprised at how nice it was. Booked through Expedia, the room rate was very good. Staff were excellent to me.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear George, Thank you for your 5 Star review of your experience during your stay at our hotel. Our staff work very hard to create a memorable experience that leaves a lasting impression and we are delighted to hear that they achieved this in your interactions with them. We appreciate your patronage and your kind review! Our staff look forward to greeting you on your next trip to the Comox Valley! Sincerely, J.Matkin Front Office Manager
Other trip Sep 20, 2014
George
CA
5.0 / 5Outstanding
"Great hotel right in the thick of things."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel. Staff were very friendly and helpful. A hot breakfast was a pleasing touch. The indoor pool and hot tub were well maintained although a little noisy in the early PM with small children traffic. The rooms were well appointed with lots of space to move about. I stayed in a room with two queen beds. Free hotel shuttle was also a plus. Would defiantly return to this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Doug, Thank you for your kind review of your experience during your stay at our hotel. We appreciate your kind words and look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
Other trip Sep 18, 2014
Doug
CA
5.0 / 5Outstanding
"Nice hotel central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel room was very clean. The staff are very helpful and friendly. Gave great directions to venues, local sights and restaurants. We would definitely stay here again.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear lori, Thank you for your kind review of your recent experience at the Holiday Inn Express & Suites, Comox Valley! It is a pleasure to hear that you enjoyed your time at our hotel and that we can look forward to welcoming you back in future. I am thrilled to hear that our Guest Service Agents were able to assist you with directions, local sights and restaurants. They will be pleased to hear that they were able to make a positive impression on your experience. Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your business and look forward to greeting you in future. Sincerely, J.Matkin Front Office Manager
Other trip Sep 11, 2014
lori
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was quiet and clean. The staff was super friendly
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Thank you for your kind review! It is wonderful to hear that you found our property to be quiet and clean, and that you found our staff to be friendly. We appreciate your patronage and look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
2 night family trip Aug 29, 2014
A Traveler
CA
3.0 / 5Good
"Poor internet connection and too small rooms"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
I stayed there for two nights. The internet connection is really not good enough. and compared to their price, the room is so small. Wont go there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear John, Thank you for taking the time out of your day to share your experience during your stay with us. Our sincere apologies that we were unable to meet your expectations during your stay with us. We have made improvements in the area of our wireless internet access. Thank you for your patronage, we hope to have an opportunity to exceed your expectations during another visit to the Comox Valley. Sincerely, J.Matkin Front Office Manager
1 night trip Aug 30, 2014
john
CA
5.0 / 5Outstanding
"Good Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only complaint I would have is we had a king suit which had AC in the bedroom but not in the sitting room. And my sons room was said to have ocean view, u could see a tiny bit of it if u stood on a chair in the very corner of the window.very misleading. Other then that the hotel itself was great! Staff was very helpful.. My grandson loved the pool and water slide I would definitely stay there again and recommend it.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Neld, Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your kind review and your patronage. It is a pleasure to hear that your grandson enjoyed the waterslide and that you found our staff to be helpful. Our apologies for any misleading information regarding the view from the guestroom. I will have a look at our online listing with Expedia/Hotels.com to ensure that it is accurate. Generally speaking, the majority of our guestrooms do have ocean or mountain views, but we do have a few rooms with limited views. With regard to the air conditioning unit in your Executive King Suite, yes you are correct, the air conditioning unit is located in the bedroom, but there is an air intake vent that circulates the cool air from the bedroom into the living room controlled by a knob near to the closet area across from the bathroom. We generally take care to ensure that the intake vent is open for our valued guests arrival, and I would like to extend our apologies as we must have missed this one. Thank you once again for your patronage Neld! We appreciate your business and look forward to welcoming your family back in future. Sincerely, JMatkin Front Office Manager
3 night family trip Aug 28, 2014
Neld
CA
3.0 / 5Good
"Quick trip"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We needed to make a quick stop in Courtenay and booked last minute. We checked in late and the staff were very accomodating. The hotel was clean and comfortable. Nothing fancy but good beds, good shower, everything we needed.
Genuine Expedia guest review
Other trip Sep 2, 2014
A Traveler
CA
2.0 / 5Fair
"Noisy Airconditioner & Uncomfortable furniture"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Not a usual Holiday Inn experience. Very nice staff in a newer style building, but the only air conditioner in the suite is a wall mount next to the bed which gurgled and snapped all night resulting in no sleep. The bed was uncomfortable, as well as the park bench like sofa. The breakfast is a nice touch but be prepared for long waits for items. We were on the island for a week and can honestly say this is the only spot we did not get any rest. I would not recommend.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Bill C, Thank you for providing a review regarding your recent stay experience at our hotel. Thank you for your kind words regarding our staff, we are very proud of the commitment to a high level of service that they bring into the building each day. I look forward to sharing your comments with them. My sincere apologies that both the air conditioning unit and the comfort of the furnishings in your guest room fell below expectations. The air conditioner was fixed shortly after your departure as our maintenance department was able to confirm that there was an issue with air in the lines, which resulted in the disturbing gurgling sound that you describe in your review. We are very disappointed to hear that we were unable to meet your expectations for this stay in that you were unable to get any rest. We welcome any opportunity to improve on the experience we provide here at the Holiday Inn Express & Suites, Comox Valley and I thank you for bringing these matters to our attention. Sincerely, J.Matkin Front Office Manager
1 night trip Aug 24, 2014
Bill C
CA
4.0 / 5Excellent
"clean, quiet and conveniant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
hotel staff were friendly. located close to all amenities and walking/jogging path. Quiet rooms and fun/waterslide for families
Genuine Expedia guest review
Other trip Aug 11, 2014
T&C
CA
5.0 / 5Outstanding
"Love this place!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed here a few times because I love it! The continental breakfast has an extremely wide variety, the pool and hot tub and water slide are fun for the kids, and the rooms are immaculately clean!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Keisha, Thank you for your beautiful 5 star review! It is always a pleasure to read reviews of such praise! Keisha we are ecstatic to hear that you love our hotel and we want you to know that we love having you with us! It is wonderful to hear that you appreciate the selection that we offer in our complimentary hot breakfast buffet and that your family enjoyed the water slide and pool area. Our housekeeping department will be proud to hear you describe your guestroom as immaculately clean and I look forward to sharing your review with them. Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your business and look forward to greeting you again soon. Sincerely, J.Matkin Front Office Manager
3 night trip Aug 1, 2014
Keisha
CA
5.0 / 5Outstanding
"Lovely hotel with super staff, close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff are very friendly and helpful. The hot breakfast is one of the most complete and best available at any hotel. Hot tub and pool are great. Good location as the hotel is on Cliffe Ave, the main road into and out of Courtenay and Comox. The hotel also backs onto an excellent walking trail that can take you into Courtenay, or into the marshy area of the area. Breakfast tip: bacon is not kept on the buffet; however, it is available by asking one of the "breakfast ladies" - who do a great job. Driving tip: it can be difficult making a left turn out of the parking lot during the day due to traffic. It takes patience. The centre dual turn lane helps, just be careful.
Genuine Expedia guest review
Other trip Aug 6, 2014
A Traveler
CA
3.0 / 5Good
"just ok...not as good as Best Western Plus"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
everyone was nice.....no privacy could hear everything from rooms and in the hall
Genuine Expedia guest review
Other trip Jul 24, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel,great service,friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My sister and girlfriends were attending the Vancouver Island Music Festival, we booked our stay back in January, we needed to extend our stay one night due to unforseen circumstances, the hotel bent over backwards to accommodate us at a reduced rate. The hotel was clean and very comfortable, the comp@inventory breakfast was lovely. The staff were excellent. They were always smiling and helpful. We loved our stay! :-)
Genuine Expedia guest review
Other trip Jul 20, 2014
Eileen
CA
5.0 / 5Outstanding
"Great Little Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The people who are operating this establishment do a super job. Kudos to all of them, and a special shout-out for Amy at the front desk -- just incredibly helpful.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Helen Hughes-Fuller, Thank you for your kind review of your recent experience at the Holiday Inn Express & Suites, Comox Valley! I was ecstatic to hear the title of your review! We certainly feel that we have a "Great Little Hotel" and we are delighted that you noticed. I am excited to share your review with the Staff and Management team, particularly Amy! We are very proud of the commitment to guest satisfaction that our staff members show each and every day. It is a pleasure to serve you as valued guest at our hotel Helen Hughes-Fuller! We appreciate your business and look forward to welcoming you back again soon :) Sincerely, JMatkin Front Office Manager
2 night trip Jul 11, 2014
Helen Hughes-Fuller
CA
4.0 / 5Excellent
"Comox 13-14 July"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Room was spacious, and the sofa bed in a separate area gave some privacy. Room could have been cleaner, we found a 2 month old receipt and there were some marks on the basin. The bed was the most comfortable one we had during our 3 week tour, and the buffet breakfast had a selection of cereals, muffins and pastries, as well as sausages, scrambled eggs and a pancake station, which was a welcome start to the day.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Mike1107, Thank you for your review of your recent experience at the Holiday Inn Express & Suites, Comox Valley. We are pleased to hear that you found the bed to be comfortable and that you enjoyed the selection on offer in the Express Start Breakfast Bar. Our sincere apologies for any discomfort you may have experienced with regard to the cleanliness of the guestroom. This is certainly not in line with the high quality of cleanliness that our guests deserve and have come to expect from our hotel. Your comments have been passed along to our Executive Housekeeper, she takes these comments very seriously and I know that every effort will be made to ensure that this does not occur in future. Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We know that you have many quality choices for lodging in the Comox Valley and we are delighted that you chose us. Sincerely, JMatkin Front Office Manager
1 night family trip Jul 13, 2014
mike1107
GB
5.0 / 5Outstanding
"Fishers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and friendly I would recommend it to anyone!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Marvin, Thank you for your kind review of our property! We appreciate the recommendation and look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
Other trip Jul 4, 2014
Marvin
CA
5.0 / 5Outstanding
"Nice quiet location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice clean comfortable rooms, we have stayed a few Holidat Express Inns now and they are value for money with a good breakfast
Genuine Expedia guest review
Other trip Jun 25, 2014
Ron
AU
5.0 / 5Outstanding
"Helpful Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were very helpful with all the questions i had. Room was comfy and clean.
Genuine Expedia guest review
Other trip Jun 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice Hotel. Nice Room."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pretty good hotel overall. I should have known to request the back side to avoid road noise (I always forget). Basic free breakfast, but sufficient. Clean hotel and room. Good front desk staff.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Lance, Thank you for your review of your recent experience at the Holiday Inn Express & Suites, Comox Valley. We are delighted to hear that you enjoyed your time at your property and that the services and facilities met with your expectations. I apologize that the road noise was a source of discomfort for you, and I do hope that we will be able to accommodate you on the back side of the property for a future visit in hopes that we may be able to exceed your expectations in this regard. Thank you for choosing the Holiday Inn Express & Suites during your time in the Comox Valley! We appreciate your patronage and we look forward to greeting you again soon. Sincerely, J.Matkin Front Office Manager
2 night trip May 30, 2014
Lance
CA
2.0 / 5Fair
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Such a nice place that we have stayed at a few times over the past few years,HOWEVER this time there were teenagers in the pool and families but mo body seem to controll the teenagers that were VERY LOUD and out of control on the slide and playing with big inflatables all over the place and on the slide.They took over the who;e place and no one could relax in the hot tub cause they were yelling and being so disruptive.This was at 8;45-9;15.p.m. on the Sat May17th. Breakfast was GREAT. Many kids were running in the hall ways and I found this very annoying also,on the 4th floor.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Nora Ludvigson, Thank you for your review of your experience with us at the Holiday Inn Express & Suites, Comox Valley. I sincerely apologize that the quality of your say was compromised by the behaviour of some of our other patrons. While we try our best to maintain an enjoyable experience for all of our valued guests, we can certainly agree that some groups can be more challenging than others. I am not sure if you were in the pool area at that time, but I did ask the entire groups of teenagers to vacate the pool area and return to their guestrooms. This decision was made as a result of the behaviour that was reported to our Guest Service Agents, and the behaviour that I witnessed first hand. We took care to respond as quickly as we could to this situation, and again I apologize for the negative impact this had on your experience. Thank you for your patronage and your review. Again I apologize for the inconvenience and look forward to the opportunity to exceed your expectations in this regard on a future visit. Sincerely, J.Matkin Front Office Manager
1 night family trip May 17, 2014
Nora Ludvigson
CA
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were very nice and the room spacious and clean.
Genuine Expedia guest review
Other trip May 19, 2014
inespic
CA
4.0 / 5Excellent
"We will come back"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Front desk staff were very friendly, amenities were good, clean, breakfast was good, and lots of parking space. If they can upgrade the bed, it would be better. The mattress was rather old-fashioned.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Kanae, Thank you for your review! We are delighted to hear that you will be back and that the staff, amenities and breakfast suited your requirements. My sincere apologies that the bed in your guestroom did not meet with your expectations. Although many of our guests rave about the comfort of the mattresses, I can certainly understand that they are not to everyone's liking and your feedback has been passed along to our ownership for review. Thank you for your patronage and your review! We appreciate your patronage and look forward to welcoming you back in future. Sincerely, J.Matkin Front Office Manager
2 night trip May 9, 2014
A Traveler
CA
2.0 / 5Fair
"terrible sofa bed!!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
We were very disappointed with the comfort of the sofa bed. I have a 44lb child and a 54lb child who were going to sleep on the pull out bed. The bed was in terrible shape the strappings had been "quick fixed" with a stapler and had snapped leaving the mattress hanging down at the end. The mattress itself was so thin that both my children could not sleep on it without the springs digging into them. We were told this room would nicely suit a family of four but honestly...why not say it sleeps five and throw some pillows into the bathtub???
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Roberts family, Thank you for your review of your recent experience with us at the Holiday Inn Express & Suites, Comox Valley. It was of grave disappointment to us to hear that the queen hide-a-bed was so uncomfortable for you. This is certainly not what one would come to expect from a property of our caliber. I sincerely apologize for the discomfort that you suffered as a result. We were surprised to hear about an uncomfortable sleep on a hide-a-bed as this is not a problem we have frequently encountered since 2012. In 2012 we presented our ownership with some concerns that we had over the comfort of our hide-a-beds as a result of the feedback of our valued guests. Those concerns were taken to heart and immediate action was taken. Our ownership replaced several bed frames and purchased custom memory foam mattress toppers for every hide-a-bed in the building. Much to our delight, in engaging our valued guest we learned that these toppers had increased the comfort level significantly. After we received your review, we entered the guestroom and found the hide-a-bed to be without a mattress topper, and the frame was indeed broken. We definitely should have caught this prior to your arrival, or at the very least during your stay, and we feel terrible that your children had an uncomfortable sleep. Again we sincerely apologize for the discomfort and any further inconvenience that this situation caused. In speaking with our maintenance department I understand that the new frame/ mattress topper have been ordered, and the guestroom will be placed out of order until we are able to remedy the issues. Roberts family, it is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcom
2 night family trip Apr 18, 2014
Roberts family
CA
4.0 / 5Excellent
"Great deal,close to the ski hill and walking track"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
we found the beds and pillows very comfortable. Breakfast was reasonable and a good cross section of choice. Pool and hot tub were quiet busy and good for kids, very popular!
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
CA
5.0 / 5Outstanding
"Central Courtenay hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for a quick drive up Mount Washington (approx 40 min drive) and were impressed by the cleanliness of the hotel. Our room was overlooking the busy street but you couldn't hear any of the traffic noise. The pool, waterside, hot tub were a bonus for my kids and they want to stay here again.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Sarah, Thank you for your kind review of your experience at out hotel. It is a pleasure to hear that your family enjoyed their stay at our property and that the kids are looking forward to coming back! It was a pleasure to serve you, we appreciate your business and look forward to welcoming you back again in future :) Sincerely, J.Matkin Front Office Manager
Other trip Mar 26, 2014
Sarah
CA
5.0 / 5Outstanding
"Perfect Family Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great Hotel for families. Not far off the highway. Pool and Slide were a blast for the kids.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Matt, Thank you for your kind review of your experience at our hotel. It is fantastic to hear that your children enjoyed the pool and waterslide. We are very proud of the family friendly services and facilities and we are delighted to hear that we were a great fit for your family. We know that you have many choices for lodging in the Comox Valley and we are honored that you chose us! We look forward to greeting your family again soon. Sincerely, J.Matkin Front Office Manager
1 night trip Mar 7, 2014
Matt
CA
5.0 / 5Outstanding
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for one night while skiing at Mt Washington and had an excellent stay.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Gerry, Thank you for your review of your experience at our hotel. It is a pleasure to hear that you had an excellent stay at our property :) Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your business and look forward to welcoming you back again soon. Sincerely, J.Matkin Front Office Manager
Other trip Mar 11, 2014
Gerry
CA
5.0 / 5Outstanding
"I would stay again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was great, good price and awesome pool and hot facilities. The complementary breakfast is great to with nice coffee. I will stay again as I snowboard in the area.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Anthony, Thank you for your review of your experience with us at the Holiday Inn Express & Suites, Comox Valley! We are pleased to hear that you enjoyed your stay at our hotel and that you will be back :) It was a pleasure to serve you, and we look forward to welcoming you back again soon. Sincerely, J.Matkin Front Office Manager
1 night trip with friends Feb 21, 2014
anthony
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed with pet and two kids - pool with waterslide was great for kids (and me). Hotel is right on river walk which was great for the dog, close to a good park for the kids. Very happy with the Holiday Inn and Courtenay in general!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Comox Valley
Thank you for your kind review of our hotel! We are well pleased to hear that you are very happy with your experience, and that the services and facilities that we have to offer were appreciated. Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your business and we look forward to greeting you again soon. Sincerely, J.Matkin Front Office Manager
Other trip Feb 12, 2014
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The family suite is great, but it would be nice if there was a room with two beds, not one bed and a pull out couch.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Cindy n, Thank you for your review of your recent experience with us! We are delighted to hear that you enjoyed your stay with us. I read your comment about the Family Suite, and I wanted to let you know that we do have a Family Suites that has a King sized bed in a separate bedroom and two Queen sized beds in the main area. That suite can comfortably accommodate up to 6 guests. (I believe the suite that you described with a King in the master bedroom and a pull-out couch in the living room area is our Executive King Suite.) Thank you for choosing The Holiday Inn Express on your recent trip to the Comox Valley! We appreciate your business and look forward to welcoming you back soon  Sincerely, J.Matkin Front Office Manager
1 night trip Jan 3, 2014
Cindy n
CA
5.0 / 5Outstanding
"centrally located, very quiet area."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
exactly what we were looking for, close to amenities, but quiet and very clean. Great complimentary breakfast, awesome value.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear mmf, Thank you for your review of your experience with us at The Holiday Inn Express & Suites, Comox Valley! We are ecstatic to hear that our hotel was exactly what you were looking for and that you found your stay with us to be of awesome value! We are very proud of the staff, service and facilities that we have to offer at the Holiday Inn Express & Suites, Comox Valley and we are proud to have met your expectations. We know that you have many choices when it comes to lodging in the Valley and we are delighted that you chose us! It is a pleasure to serve you and we look forward to greeting you again soon :) Sincerely, J.Matkin Front Office Manager
1 night trip Nov 30, 2013
mmf
CA
4.0 / 5Excellent
"Best in Cpurtenay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Come to Courtenay for business a few times a year. This time decided to try out holiday inn and suites. So glad I did. Will definitely make this my "go to " destination hotel in Courtenay.
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
CA
4.0 / 5Excellent
"nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
great staff, dog friendly. always consistent would stay again
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Penny Y, Thank you for your review of your recent experience with us at the Holiday Inn Express & Suites, Comox Valley! We are delighted to hear that you found our staff to be great and that you appreciated our pet friendly room options. We are thrilled to hear that the service that you receive during your time at our hotel is always consistent. Thank you for choosing The Holiday Inn Express & Suites, Comox Valley! We know that you have many choices for lodging in the valley and we are delighted that you chose us! It was a pleasure to serve you and we look forward to welcoming you back again soon! Sincerely, J.Matkin Front Office Manager
1 night trip Oct 31, 2013
Penny Y
CA
5.0 / 5Outstanding
"If your looking for quality- This is it !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, beautiful, and we look forward to our next stay !
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Mr. Hunt, Thank you for your kind review of your recent stay at The Holiday Inn Express & Suites, Comox Valley! It is a pleasure to hear that you found our property to be clean, beautiful and that you are looking forward to your next stay! Rest assured we are looking forward to having you back! Thank you for choosing The Holiday Inn Express & Suites in the Comox Valley! We appreciate your business and look forward to welcoming you back :) Sincerely, J.Matkin Front Office Manager
1 night romance trip Oct 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"We booked two rooms for our stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We used all the facilities. The pool area was clean and quiet. The exercise room was well equipped. The breakfast room and meal was terrific, more than we expected. The marina with a walking path is right outside the hotel's back parking lot and you can walk or run for miles.
Genuine Expedia guest review
Other trip Oct 23, 2013
Shirley
CA
4.0 / 5Excellent
"Clean, convenient location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed for one night at this hotel, the place was clean, rooms were basically the same as every other basic hotel, nothing fancy, very simple and basic. Breakfast buffet was a little weak, minimal selection and poor layout makes things very slow going. Next time I would probably spring for a real breakfast somewhere else. But other than that it's good enough for a place to sleep for a night.
Genuine Expedia guest review
Other trip Oct 20, 2013
JD
CA
5.0 / 5Outstanding
"good hotel easy to access off main highway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Well designed, spacious. Excellent hot breakfast included. Staff helpful, printed out directions to various locations.
Genuine Expedia guest review
Other trip Oct 20, 2013
Prairiewind
CA
4.0 / 5Excellent
"very nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
comfortable very clean, staff very friendly and helpful, great breakfast buffet
Genuine Expedia guest review
Other trip Oct 17, 2013
A Traveler
CA
4.0 / 5Excellent
"Nice hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff were very accommodating and informative.
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was wonderful. Convenient location. Friendly and efficient staff. Only issue was the noisy PTAC unit. I turned it off and I was able to get much work done.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Comox Valley
Dear Marie, Thank you for your review of your experience at The Holiday Inn Express & Suites, Comox Valley! We are delighted to hear that your stay was wonderful and that you found the location to be convenient. I am terribly sorry about the noisy PTAC unit. I can certainly understand that the additional noise can be frustrating. I am happy to hear that you were able to turn it off. I want you to know that our Front Desk is staffed 24 hours a day and our friendly Guest Service Agents are eager to do what they can to resolve any questions, comments or concerns that you might have. It was a pleasure to hear that you found our staff to be friendly and efficient. Our team certainly works hard to present a great hotel that guests love and we are proud of their efforts. Thank you for choosing The Holiday Inn Express & Suites, Comox Valley! It was a pleasure to serve you and we look forward to welcoming you back again soon :) Sincerely, J.Matkin Front Office Manager
1 night business trip Sep 26, 2013
Marie
CA
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