The lobby was fine. But when I entered the room it was small. Tried to turn on the t.v (L.G) the remote was from Toshiba couldn't do anything and then found a Roach under the dining table alive..Genuine Hotels.com guest review
"Not very clean"
The room was small and the floor was not very clean. Walls had moisture and were on their way to grow mold.Genuine Expedia guest review
"only if your spending couple hr per night in room"
had bigger rooms and baths in london UK. walls ect stained and dirty, linnon looked ok. checked out even though non refundable and wen to raddison down street for $20 more a night for sute with breakfest.Genuine Hotels.com guest review
"Good hotel to spend the night!"
This is an OK hotel! The price was very good and the staff was very nice. Breakfast was nice, but the breakfast room was too small for the amount of people they had over the weekend. The rooms were too small for my taste but were clean.Genuine Expedia guest review
If you are looking for a place to stay with great prices ! this is it!!!! If you are going on a business trip there is no printer. Everything other than that was great =)Genuine Hotels.com guest review
"its on you"
I've had in the past years stayed in san juan, condado area and ii love the area as a whole. The hotel doesn't have its own parking that's what I'm use to and the bathroom iis tiny. I did enjoy the convience of the hotel to the beach and the highway. AND breakfast is happeniing I enjoyed it.Genuine Hotels.com guest review
Great location and close to the beach, shops and great nightlife. Everything is a walk away which is great if you don't rent or have a car. The rooms are a little bit on the smaller end however the service was great. The staff were very professional and go out of their way to help. They had great breakfast selection.Genuine Hotels.com guest review
"Good for the price"
The staff was helpful and good. The hotel was clean. The pool was not very big and did not look very clean so we did not use it. Our room was just above the pool which was noisy until 11:00pm. Traffic to get there was attrocious. Parking was at a parking garage accross the street that was not very well lit. Breakfast was complimentary and decent. The […] hotel was good for the price. Read moreGenuine Expedia guest review
"Great staff. OK facility."
I stayed here for 3 nights in July of 2012. My room was very clean, the hotel staff was very helpful and did everything they could to make our stay a good one but I would only recommend this hotel for someone who's planning to spend the majority of the day out and only needs a place to sleep. If you're looking to lounge around in the pool area or not […] have to cross any major streets to get to the beach, this is not the place for you. Read moreGenuine Expedia guest review
Great buffet breakfast Friendly Staff (very accomondating) Close to beach Will stay here againGenuine Expedia guest review
"Great Hotel for low price."
The rooms are small for a family of 4. But is great if you are looking to be close to the beach for a low price. Also the hotel is in the heart of everything.Genuine Expedia guest review
Hotel situated in a good location. Parking across the street. Clean hotel, good and quiet neighborhood.Genuine Expedia guest review
"«Holiday inn express is where the fun at»"
My experience in the holiday inn express hotel was one the most best hotel I ever stayed in front desk gave me 110 percent of there timeI was delight I was delighted to stay in that hotel the staff was marvelous all of themGenuine Expedia guest review
"For the money, hotel was OK"
If you are looking for a place to crash in the heart of Condado with no bells & whistles, then, this is the place. It’s not fancy but it’s clean and the staff is very friendly. My only complaint was the complimentary breakfast, the dining area is ridiculously small for the amount of guests, and there was always a big line and not enough tables. The […] lobby is also small with just one couch and a love seat but, you get what you pay for. Read moreGenuine Hotels.com guest review
No bellboy to help us with the luggage went we arrived. disappionted in that.Genuine Expedia guest review
Our stay was too short to make a very detailed review. The only comments that I have that might be negative is that we thought that the beddings were not very clean! The people at the desk were polite.Genuine Hotels.com guest review
"Good for The price"
The rooms are small but The bed was comfy. Good for a quick stayGenuine Hotels.com guest review
"Cheep close to beach"
Room not ready on time, lobby pool area and food service area not clean. I would spend more money and stay somewhere else.Genuine Expedia guest review
"Stay away at all costs"
I had to wait for several hours before a room became available. The space for the room is minimal especially in the bathroom. The air conditioning is far too strong and I doubt the filters are cleaned regularly. The breakfast was terrible. The front desk staff in the evening are less than professional . The older woman is bossy, rude, and needs to be […] replaced immediately. This is by far the worst hotel I have stayed at in Puerto Rico. Read moreGenuine Expedia guest review
"solid hotel choice"
This is a no frills hotel, but very close to the beach. It is clean, friendly staff, and definitely meets the needs. The rooms are quite small, especially for a family of four.Genuine Expedia guest review
"Not bad for a short stay"
The front desk personnel were helpful when I needed to get some work docs done by letting me use their office. Complimentary breakfast was good, location was good near the airport and Old San Juan. Room was small and had no microwave or fridge all extra $. Parking is also extra. Maids were friendly and accommodating.Genuine Hotels.com guest review
"Good location, close to beach"
Very good.Genuine Hotels.com guest review
"close to where i needed to be"
room was not what i expectedGenuine Hotels.com guest review
ill do it again n again, love itGenuine Hotels.com guest review
barely no wifi connection in some room. best in lobbyGenuine Hotels.com guest review
"GRAND 'little' hotel"
This was a great hotel to stay in for the beach area and old San Juan. Bus and beach just one block away and is located behind the richest street in San Jaun. Wonderful staff, coomfortable room, and in a great location. I went as a single female and felt perfectly safe going and returning. Very friendly and helpful employees.Genuine Expedia guest review
The room was clean and had everything you would expect from a Holiday Inn Express. the WIFI and TV worked well. the A/C was running constantly and a bit loud but kept a comfortable tempurature. I stayed one night for business. it is very close to restaurants and the ocean. breakfast in the morning was more than expected.Genuine Expedia guest review
"Dark and hidden"
Our stay was ok, the front desk clerk was rude and we were road to leave our luggage with a personnel who charged by the bag when we arrived early to hold and charged is to Take the luggage to the room. We told them we would handle our own bags, but the man still followed us to the elevator telling us he was taking the luggage to the room. We arrived […] to the room and he stood inside the door with his handout. Charging an additional two dollars per bag. Read moreGenuine Hotels.com guest review
"great for cruisers"
The room was so small, that you will think you are in a cruise ship. Other than that the hotel was great. Had an excellent breakfast included and a great staff. Definitely would stay again. Just wished the rooms were bigger, especially the bathroom.Genuine Hotels.com guest review
"I tought get more than I paid, I mean, it is a HI"
When we came to the hotel, maintenance was not good and tought "what's happening? it is a Holiday Inn..." so, I received less than I paid overall.Genuine Hotels.com guest review
"NEVER AGAIN!! Paper thin walls"
I booked months in advance yet I was put into probably the worst room-a handicapp room (which I dod not need) on first floor right next to dining room which was extremely loud. The walls were paper thin and I could actually hear the people in the next room going to the bathroom and their entire conversations. The pool was disgusting/ small/dirty. The […] room wasnt very clean either. Read moreGenuine Expedia guest review
"short stay, convienent to airport"
The hotel was certainly fine for what we needed. That is, something close to the airport for an early flight the next day. The desk staff was very helpful and let me print a boarding pass as well as keep some leftovers in their office refrigerator.Genuine Hotels.com guest review
Nice Hotel, very well located. It is easy to go anywhere from the Hotel. Nice roomsGenuine Expedia guest review
To much noise and breakfast was the same everyday, the eggs were like rubber and the sausage were undercook. The computer never worked while i was there, the satff were nice and helpful, overall i rather pay a little bit more and have more comfort especailly at night.Genuine Hotels.com guest review
"good for what it was"
It's like any holiday inn. Nothing 5 star, but it got the job done. It was clean and staff was nice.Genuine Expedia guest review
The hotel is close to some restaurants, stores and a park and not far from the ocean. I would have wished it to be on the main drag or closer to the ocean side of the city. The hallway, elevator and bathroom were way too small. The hotel should invest in a/c instead of a swamp coolers because with the humidity, you were either too cold or too hot. I […] would not stay there again. Read moreGenuine Expedia guest review
"holiday inn express san juan pr"
the internet made the room seem much newer and bigger than it really was it was not want I expected since I had stayed in the in the past. The bathroom was super small no room to turn around in.Genuine Hotels.com guest review
We paid for a good room, and when arrived were given a room smaller than my kitchen. We got a room too small to enjoy. the bathroom was very cramped and uncomfortable. I will never stay here again. In 50 years of staying in hotels/motels this was our worst experience. This room should be converted to a broom closet.Genuine Hotels.com guest review
"Holiday Inn Express in San Juan- walk to the beach"
The hotel was easy to reach. We got off the Carnival Victory cruise ship,and hopped a bus up-town. One driver wouldn't let us take our bags, but the next one didn't care! We couldn't check into our room until 4PM, but they stored our bags, and we walked to the beautiful beach, had lunch, and walked back. The room had musty smell, sprayed perfume! We […] stayed here partly because of the breakfast, but had to leave for the airport by 5AM , they didn't start serving until 6. Read moreGenuine Hotels.com guest review
"Holiday Inn Express in San Juan"
The hotel was good for what we needed. We were within walking distance from restaurants, beach, shopping and public transportation. The complimentary breakfast was better then what I expected.Genuine Hotels.com guest review
Hotel is very well located, however after traveling all over the country and staying usually at Holiday Inn Express hotels, this one was a dissappointment, Holiday Inn Express should send a team to investigate why this hotel does not keep up with franchise requirements. Rooms seem dirty and are smelly. Beds are extremely hard as a board. Bathroom had […] many leaks and even though it was reported, no one from maintenance came by. Staff was rude, elevators did not work, breakfast was cold, and their internet is extremely slow if you are there on business. Not all is bad, the location of this hotel is great, you can get to anywhere simply by walking but unfortunately the hotel is dreadful. Read moreGenuine Expedia guest review
"My stay at the Holiday Inn Express was no holiday."
Room was cold, sheets were damp and needed to be changed, tile floor was damp and slippery.Genuine Expedia guest review
"Holiday Inn Express"
Overall the room was good, there was a old moldy smell, but I guess it is typical for coastal locations in older hotels. Walking distance to shopping and restaurants, including Cartier & Gucci if your into that type of shopping. Hotel staff was friendly, the gal at check in helped us find a driver to show us around for a day, even his favorite watering […] hole..which also had the best seafood we have had in a long time. Our stay was only for two nights, then we hopped aboard the cruise ship for the week. Read moreGenuine Hotels.com guest review
Took the advice of other travelers who stayed at HI Xpress before a cruise. It was just what everyone wanted prior to the cruise. They wanted to be central to lots of what was going on; beach; a taxi ride away from Old San Juan,etc. We are glad we booked here.Genuine Expedia guest review
The exercise room's equipment is very dated. The treadmill's screen is broken so you can't read the screen, the elliptical doesn't work. The bike is the best. There is no printer in the computer room. The rooms are humid. On the positive side, staff was friendly and are quick when asking for request. The rooms and hotel are clean and comfortable. Close […] to stores and beach. Good for the price. And good restaurants, especially Orozco's. Read moreGenuine Expedia guest review
I have stayed at many Holiday Inn Express, this was definitely not one to brag about. Expected more for the money. Was glad we only had to stay one night. Very disappointed.Genuine Expedia guest review
"Good place to stay in Condado"
The beach is right across the street, the staff were very nice, the hotel is everything I expected. The rooms were a bit small but big enough to enjoy. Clean place. Overall, not a bad choice. Hot tub was excellent, breakfast the typical continental breakfast, but the help are super friendly and nice.Genuine Expedia guest review
Stayed here before, was better the first time. The employees are nice and very helpful. Some of the staff that came to work early in the morning (around 4:30) were loud and woke us up with voices and slamming doors. I'm not really sure if I will stay again. The location is great for what we need so I will consider this when we book our next trip to […] San Juan. Read moreGenuine Hotels.com guest review
"Fine for overnight"
Clean, comfortable, close to beach, adequate breakfast and friendly staffGenuine Expedia guest review
"Great location if you like upscale shopping."
Good restaurants and shopping in a safe area. Short taxi rides to attractions in Old San Juan.Genuine Expedia guest review
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