All hotels in Miami, Florida, United States of America
1 room, 2 adults
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270 Biscayne Blvd Way, Miami, FL, 33131, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 999 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.4
2.0 / 5Fair
"Not worth the cost"
Loud pool. Not relaxing. No coffee shop just pots of coffee in morning. Light in bathroom broke. Room service food terrible and long wait. Front entrance is a mess with cars and valet.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks so much for reaching out to us at EPIC. The experience you describe is certainly not a typical experience for us. We do offer coffee in our restaurant on the 16th floor. They can always whip up a great espresso to keep up with the Miami lifestyle. We would love a chance to prove to you that we are certainly a luxury property. Feel free to stay with us whenever you are back in Miami. We can promise that it will be an incredible experience this time.
Other trip Jan 3, 2015
traveler
US
3.0 / 5Good
"Nice hotel, but the dinning service was really bad"
Nice hotel, but the dinning service was really bad. We asked them to reheat our food, they never did it, we asked for plates and spoon which we never got. Everything else was good, but I felt the hotel was expensive and not worth paying that much.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks so much for reaching out to us here at EPIC. I am glad you enjoyed the hotel, but it sounds like the restaurant was lacking. I appreciate you sharing this with me. I look forward to speaking with our restaurant manager to figure out what happened and ensure it does not happen again. I look forward to seeing you again soon.
Other trip Jan 3, 2015
Devanshu
US
1.0 / 5Poor
"DO NOT BOOK THIS HOTEL!!!!!!!!!!"
If you are here as a tourist I definitely don't recommend this hotel, is definitely far away from the beach, you always have to get a taxi to go everywhere, the rooms are extremely the small, and the pool is the very small for the amount of people in this hotel, plus the lobby when you do check in will tell you that the room will be ready at 4pm.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Giuseppe: This is certainly not what we ever want to hear. Our hotel is located in Downtown Miami, so to access the beach you can always take a quick taxi ride. We also do have 2 pools on property, it sounds like the hotel must have been busy during your stay. There is usually plenty of space on the pool deck for everyone to tan and have a few drinks. I hope that we can have another chance to show you what an EPIC experience should feel like.
1 night romance trip Dec 28, 2014
GIUSEPPE
US
3.0 / 5Good
Terrible coffee, too much music at the pool, and you have to pay extra to use the sauna. It is difficult to get your car out of the garage because the hotel has so much traffic for the bars. Staff was great though.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks for taking the time to contact us about your experience at EPIC. I am thankful that you had a great experience with our staff. They really do strive to make sure that all of our guests feel comfortable and welcomed. It does, however, sound like we missed the mark with some other facets of your stay. On the weekends, our pool does have music to set the mood on the terrace. I am sorry to hear that it was too loud though. We hope that you would be willing to give us all another shot and prove just how EPIC we are.
Other trip Jan 3, 2015
A Traveler
US
1.0 / 5Poor
"Epic Failure"
Booked for three nights, stayed at this hotel 4 years ago for a week. Checkin opens from 4pm, well it should. I'm sorry sir you two bed with a waterview isn't available, please come back later. I'm in Miami with the wife and 2 small children, come back later. When ? Well it gets to 6.30pm and the room still isn't available so the manager agreed to upgrade us to a one bed with no view. So for $600 a night I don't even get a bed and the worst view in the hotel of another skyscraper. The kids are very tired after traveling down from Orlando. I'm on the phone to Expedia to cancel the entire booking when they take another room off another booking and give it to me. The pool is a mess, rubbish everywhere and cigarettes. The staff are rude and ignore you. Parking, we waited 50 minutes just for the valet to fetch the car. The lift, you have to enter your key card Everytime to enter your floor number. Which means there's 6 people fighting to enter their key within seconds of entering the lift. Noise, the swing bridge road and direct airplane noise is constant all day and night. Despite booking and paying for three nights including new years eve, we left after two. I stayed here 4 years ago and loved it, never again. For a kimpton hotel this is very poor. I would not recommend this hotel to anyone. The place is a dump and the staff are rude.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Jody: I appreciate that you have taken the time to provide us with so much information regarding your stay. Reviews like this allow me to provide all concerned departments with new areas of growth. This helps me to ensure that no guest ever has a similar experience. What you describe is by no means a typical stay with us. I can personally assure you that if you come and stay with us again, the next experience will by no means resemble this one. We have so many fantastic aspects that we love about our property and we would love for you to see them as well.
3 night family trip Dec 29, 2014
Jody
US
5.0 / 5Outstanding
"fun night in Miami"
great overall. We wanted to go out in south beach (some club like LIV or Story) and wanted a nice hotel to go back to since we are not staying in Miami and didn't want to drive back to Boca Raton where we are staying on vacation. I wanted a south beach hotel but they are much more expensive than a downtown hotel which has this level of quality. I was nervous that this hotel would be too far from Collins. The neighborhood is fine, plenty of people were out and about at midnight, overall a safe feeling place. Took uber to get to LIV, $20 even at 1.5x inflated rate which makes staying here a much better plan than paying an extra $300 per night to stay at a great place on Collins.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Leonid: It sounds like you had the authentic Miami experience. I am glad that we could be a part of that for you. I think it's always fun to party on the beach but stay in Downtown, it just makes for a nicer experience. We look forward to another quick getaway.
1 night romance trip Dec 29, 2014
Leonid
US
1.0 / 5Poor
"Bedlam. Incredibly understaffed."
15 minutes wait to get into entrance of hotel. Couldn't get into restaraunt due 'big party' for dinner. No coffee in AM. Hour wait for restaraunt for breakfast. No water by pool. Broken elevator. Worst Kimpton hotel I have ever stayed at. Ferrari parked in front does nothing for me.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks for taking the time to provide us with all of this feedback. It appears like we missed the mark. I am completely embarrassed that your stay went like this. By no means is your stay representative of our standards here at EPIC. I would sincerely like to invite you back to the hotel for a chance to win you back. I know that we are capable of so much more and I want to prove that to you.
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Gem in Downtown Miami"
Spacious room. Great downtown Miami Hotel. Two pools with great views. Excellent service and staff.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
You're a gem! Thanks so much. I am so happy to hear that you loved our two pools. They give you a great view of the entire bay and Brickell. We look forward to having you stay with us again soon.
3 night family trip Dec 25, 2014
Jeffrey
US
5.0 / 5Outstanding
"Awesome hotel with great staff!"
The hotel was beautiful, rooms very nice but the staff really made it. They were all fantastic! Free wine between 5 and 6 and free bike loans sealed the deal.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks, we think they are all fantastic too! We are so glad that you got a chance to rent our bikes and take a ride around the city. We look forward to cheers-ing with you again soon at the next wine hour.
Other trip Dec 29, 2014
The Prof
US
5.0 / 5Outstanding
"Nice outdoor environment"
It's wonderful the hotel provide a free drink fr5:00 to 6:00pm outdoor by the swimming pool area. It makes you feel relaxed and enjoyable.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Alice: We love the wine hour too. 5-6pm is exactly when we all want to have a little drink and start the evening. Glad you enjoyed it.
Other trip Dec 28, 2014
alice
US
4.0 / 5Excellent
"Great view"
The name match the hotel, nice staff and great view. They even gave pet fish for my 10 year old daughter, which was very sweet.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
We are so glad she loved it! We call it guppy love. Thanks for all of the great feedback, we look forward to having you back again soon.
Other trip Dec 26, 2014
2T
US
5.0 / 5Outstanding
Awesome hotel.. Loved the stay!!!
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Well that's just awesome! Thanks so much. Hope to see you again soon.
Other trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"EPIC awesome hotel"
oh my goddness, this hotel is amazing, great location, great staff, complimentary wine hour, you have access to all downtown area, I went with my boyfriend and we really enjoyed our weekend, we couldnt ask for more :)
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Erika: This review is amazing! Thanks so much for all of these great compliments, we couldn't ask for more either. We look forward to sharing a glass of wine with you at wine hour.
2 night romance trip Dec 5, 2014
erika
US
5.0 / 5Outstanding
"excellent !!!"
Great location and very good service...
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Marcos: Thanks for such an excellent review! Hope to see you again soon.
1 night romance trip Nov 27, 2014
marcos
US
4.0 / 5Excellent
"Nice hotel. Zuma is a very good restaurant."
Good experience. I did not like the long waiting time that took valet personnel.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks for taking the time to reach out to us! We are delighted to hear that you thought the hotel was so nice. We hope to see you come back again soon.
Other trip Nov 29, 2014
A Traveler
US
4.0 / 5Excellent
"Very good"
The hotel is in a very good conditions. I am 61 and had a back surgery for an herniated disc so I need to sleep on an orthopaedics bed. For my conditions the beds were too soft. The hotel personal are all very nice with their guests. Room service & concierge had an excellet attitude. We arrived on an early flight and didn't know that the check-in time is at 4 o'clock. So my wife and I had to wait in the restaurant and lobby for about 3 hours.
Genuine Hotels.com guest review
7 night romance trip Nov 15, 2014
Luis Fdo
US
4.0 / 5Excellent
"hopping place in Miami to been seen on a canal;"
Great restaurants and location on the water. Daily free wine tasting
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
We love free wine! Who doesn't? We hope to see you on the water again.
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice."
Staff very friendly. Room clean with a great view.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks so much! We love our friendly staff too.
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Beautiful views"
Hotel was very clean and views where amazing. Some staff such as reception, concierge and the vallet people could be very blunt at times. I ordered room service and it never arrived, when checking out I mentioned this and was told it hadn't been added to the bill, no apology or explanation. When collecting my car I asked the booth if it was on its way down and was told Yes I had only been waiting 9 minutes! My partner needed a emergency dentist while there they handed him a piece of paper with the numbers on, didn't ask if they could ring anybody or help and never mentioned it again. There was a club upstairs we didn't hear it but I'm sure it would have been noisy for some rooms and the amount of people wondering around the hotel during these times was worrying and at closing time there we're huge cues for taxis.
Genuine Expedia guest review
Other trip Nov 19, 2014
A Traveler
US
4.0 / 5Excellent
"Just an FYI"
Chek in was terribly delaid no explaination was provided found it very frustrating. The hotel us beautiful There is a gate to thr pool area, thats fine however the slamming of this gate too much very distrubing!!!
Genuine Hotels.com guest review
1 night family trip Nov 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Rewarding stay"
It was our first time to stay at the Epic. The only issue we had was the thermostat control. Had a hard time keeping the room cool. The staff was excellent and your facility far exceeded our expectations.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Lorrie: We love hearing awesome feedback about our staff. Especially since it was your first time, it means a lot to have you reach out to us with such kind words. It sounds like the Miami heat was a little too much in your room. We will be sure to have this corrected for you next time! Looking forward to having you back.
1 night romance trip Nov 9, 2014
Lorrie
US
3.0 / 5Good
"Not worth it."
Our room was not ready at checkin and they let us wait without telling us when it was. Service overall not what we expected at that price. We had two more nights reserved ten days afterwards and canceled those.
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Worth enduring downtown Miami traffic"
This is a modern, beautiful, well constructed, well managed hotel. It has magnificent views of Miami and the rooms are luxurious and comfortable. The staff is friendly and very accommodating. There's wine tasting in the lobby and the restaurant is very good. I look forward to my next stay at the Epic.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Patricia: We also look forward to your next stay at EPIC! I am so glad you found the hotel so "modern, beautiful, well constructed, [and] well managed." There really isn't any greater compliment! Also, I am glad you had a chance to enjoy our complimentary wine hour. It's fun for us too. We love the opportunity to have a glass of wine with our guests and get to know you a little better. Can't wait to see you again.
1 night trip with friends Oct 24, 2014
Patricia
US
3.0 / 5Good
"Ok"
The hotel was beautiful. For the price I was a little disappointed. The service was spotty. Sometimes excellent and other times staff was disengaged. No coffee in the rooms, you had ti go to the lobby which is inconvenient. We called for a pot of coffee for room service and was told it would be an hour wait. Really? Had trouble with our patio door sticking, the hot water in the shower and our cards didnt work properly on the elevator. Just small annoyances but again for the price you expect more. The location and views were fabulous and the amenities were nice. Will probably look for another option when we return.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Jerrie: I really appreciate your honest feedback about your stay with us. The experience you described is far from the one that I wanted you to have. We can always have a coffee pot waiting for you in your room so that you do not have to come to the lobby for complimentary coffee. We always want your stay to be the most convenient. I would appreciate a chance to change your mind and do things right the next time. Please reach out to me (Zachary) for any future stay and I will see to the fact that your stay is much better.
4 night family trip Oct 22, 2014
Jerrie
US
5.0 / 5Outstanding
"Lovely View"
My stay was very pleasant. I enjoyed and found the service was excellent. I was only disappointed that my room wasn't ready and available at the time stated. The view from the room on the 22nd floor was absolutely awesome!
Genuine Hotels.com guest review
1 night trip with friends Oct 24, 2014
A Traveler
US
5.0 / 5Outstanding
This hotel is worth every penny. Everything was Epic one of the nicest hotels ive ever stayed at.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
This is one of the nicest reviews I've ever read! Thanks so much.
Other trip Oct 27, 2014
A Traveler
US
4.0 / 5Excellent
The hotel is wonderful; staff very pleasant!
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
Marilyn Jones
US
4.0 / 5Excellent
"Great Room & View... But"
Beautiful room and view. The bathroom was luxurious, huge tub AND enough hot water to fill it. On the negative... room service showed up 20 minutes late with breakfast (7:15-7:30 time slot showed up at 7:50... after a phone call), and the valet group does not have there act together... give yourself plenty of time... they are slow!
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
It's always so nice to hear that you found our bathrooms luxurious. The problem with having such an amazing bath tub is that once you get in, you'll never want to get out! I am disappointed to hear about Valet and Room Service though. I take these concerns to heart and have already begun to rectify this situation. I look forward to showing you the improvement on your next visit.
Other trip Oct 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel.If only I could make coffee in my room"
The Epic is stylish and you pay for it. The staff are excellent, the public spaces are lovely, and the hotel dining room is imaginative and first-rate. The rooms are ample; the pool area and bar drinks are great. Just two quibbles. No in -room coffee machine! The free coffee offered in the lobby is pretty bad, and the nearest Starbucks is three blocks away, and a pot of very nice room-service coffee is nearly sixteen bucks. . Also, I could hear occasional noise from the room next door. Not a big problem but in a hotel of this quality it's worth noting.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Margaret: I love how you described the hotel. Excellent staff, lovely public places, and an imaginative dining room. I could not have said it better myself. Regarding the coffee machine, we can always send one up to the room. Just give us a call before check in or let us know when you arrive. We would love to provide this in room convenience.
Other trip Oct 20, 2014
Margaret
US
4.0 / 5Excellent
Bathroom had personal things of past customer. (Electric toothbrush, shampoo & conditioner)
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Tony: I am so sorry to hear that this happened. This is definitely not our standard and should never happen. I will be following up with Housekeeping to address the issue. I hope that we can have a chance to welcome you back again and prove what our standards are.
3 night business trip Oct 10, 2014
Tony
US
5.0 / 5Outstanding
"Very nice overall"
Love the hotel, it was great! Wish they would provide slippers as well, just like other 5 start hotels do.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Nizam: Thanks so much for taking the time to provide us with this feedback. We love hearing from you! Next time you stay with us, please reach out to us. We will for sure have some slippers waiting for you.
1 night romance trip Oct 11, 2014
Nizam
US
5.0 / 5Outstanding
"Beautiful hotel. Bad valet"
Very beautiful hotel with a lot of beautiful people but lobby is very crouded. Valet us $37 and takes at least half an hour to get your car. Otherwise a fantastic hotel.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Daryoush: Thanks for letting us know how beautiful you found the hotel. It's true we do get busy here. All of the beautiful people sometimes congregate in the lobby.We look forward to having you back.
3 night business trip Oct 9, 2014
Daryoush
US
4.0 / 5Excellent
"Epic Stay"
I recently stayed at the Epic for a week. The staff delivered exceptional customer service. The hotel cleanliness was outstanding yet I would have liked the sheets changed atleast every other day but they weren't. Poolside service was great! Hotel food was pricey but expected. Free wine hour daily was a treat. Staff recommended "The Oceanaire" restaurant in Mary Brickell Village - food was incredible during happy hour. 4:00-12:00 am Shrimp and grits $8.00 to die for, drinks were beyond worth it $7 ea and the filet mignon sliders $8, were insanely delicious. Taxi to south beach $20 one way, Hotel shuttle should be considered for guests convenience. But had a great trip! Loved watching the boats go by from my balcony.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
What an exceptional review! Thank you so much for all of these kind words. I am glad that you were able to take some time to enjoy Wine Hour. It is always a nice treat to cheers with us at the end of the day.We love it. On your next stay, please let us know how often you would like your sheets changed. We can definitely take care of this for you. We look forward to seeing you again soon.
Other trip Oct 5, 2014
High Standards
US
5.0 / 5Outstanding
Loved the stay and staff .
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
We loved you too! Thanks for five gorgeous stars.
1 night business trip Sep 26, 2014
Yasmany
US
4.0 / 5Excellent
"Beautiful hotel if vacationing for relaxation"
The staff was absolutely amazing. The hotel is gorgeous. If you are looking for a very relaxing get away, I highly recommend this hotel. I went specifically to see South Beach which was only a fifteen minute drive however if you are planning taking a taxi to your destination, prepare to spend at least $30.00 each way. Many rich folk choose to stay at this hotel however for someone like myself who is on a budget, the next time I intend to visit South Beach I will more than likely pick a cheap hotel that is closer to the nightlife. There IS however an amazing rooftop club at the hotel next door that is easily accessible on foot if you do not want to spend $60.00 on a cab ride to and from south beach. I can not emphasize enough how amazing the staff was. I arrived at 6 a.m. (check in is not until 4). To accommodate us, the concierge put us in a suite (on the condition that we would change rooms once ours was available). Once 4 p.m. came, we were advised that they would allow us to keep our suite for the duration of our stay. I have no complaints about the hotel. The hotel experience was amazing. The only reason I do not rate this as a 5 is because of its distance from South Beach.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Thank you so much for this glowing recommendation. I am glad that our customer service was so memorable! We love to provide these experiences and make these connections with our guests. I couldn't be more delighted to hear about your hotel experience. Hopefully the next time you decide to visit downtown, we can welcome you back.
1 night trip with friends Sep 20, 2014
A Traveler
US
5.0 / 5Outstanding
Exceptional!
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
WOW! Thanks!
2 night business trip Sep 17, 2014
Dan
US
4.0 / 5Excellent
"nice & fun"
confortable stay, nice rooms and decor. Great swimming area and gym. good restaurants.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Thanks for the great feedback! I am so glad that you enjoyed our rooftop pool and gym. Its fantastic to be able to have drinks in a pool while overlooking all of downtown and the harbor. We look forward to your return.
Other trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Service Dept needs upgrade"
Hotel is excelent and gorgeous. However, our room phone was not working. Reported it twice and nothing was done. Advise room service to turn down bed every evening when leaving for dinner. Never done. Valet parking needs better coordination to avoid such confussion and traffic jams in and out. Zuma Restaurant should be better accommodating to hotel guests without previous reservations. Like Cipriani Downtown did for us. Hopefully, we will have a better experience during our next stay since we loved the hotel.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Robert Armada: First off, I am glad that you loved the hotel. It means a lot to receive such feedback from our guests. With this information, we can ensure that your next stay is even better. I will be following up with all departments regarding the difficulties that you encountered. That is certainly not the experience I would have wanted you to have. Please reach to me directly, Zachary, next time. I will ensure that you love the hotel even more. I will also make sure that the above scenario doesn't happen again.
3 night business trip Sep 4, 2014
Robert Armada
US
5.0 / 5Outstanding
"Great Stay"
I enjoyed everything about this hotel EXCEPT the valet. Waited for my car about 30 mins.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Chris: Thanks so much for taking the time to reach out to us! We are all delighted by how much you enjoyed EPIC. I am sorry to hear about what happened with valet. During your next stay, our front office team would be happy to call for the car for you. They can call early so that you will not have to wait. We look forward to your next visit and will make sure that your car is delivered on time.
1 night romance trip Aug 30, 2014
Chris
US
5.0 / 5Outstanding
"Best Hotel - Hands Down"
This was our first time staying at Epic and all I can say is that we were beyond pleased! My wife and I stayed for three nights. The hotel room was immaculate and I highly recommend getting a room with a view of the ocean. They have complimentary wine from 5-6 in the lobby and if you're single you would think you're in a movie due to how many highly attractive people are walking in and out of the hotel. I also highly recommend eating dinner at Zuma which is located within the hotel. It's pricey (expect to spend $50 and up for each person) but well worth it. If you're a sushi fan it's the best and freshest sushi you will ever taste. The overnight valet parking is pretty steep ($37) each night but if you figure that staying at any other hotel you will be charged $20-$25 the additional amount isn't too bad. There is no additional charge for how many times you go in and out and they bring your car up very quickly. Expect a little longer delay (maybe 5-7 minutes) on Friday and Saturday due to people who are going to the restaurant. The front desk is always happy to see you and assist and the entire staff always seems pleased to see you and help you with anything you need. If you're going with a significant other take a short walk because there are is a romantic setting where you can sit on the rocks and watch the sunset. This is our new favorite hotel so we will stay here each time on our annual Miami trips.
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
D Jones Well I am beyond pleased with this review! Wow, thanks so much. We could not be more flattered to be your new favorite hotel. I am so glad that you were able to benefit from so many aspects of our property. Wine Hour is always a good time and a great way to meet us and other guests. The way you described our Front Office staff is exactly what we love to hear. The reality is that we are always pleased to see you. We look forward to having you stay with us again!
3 night trip Sep 5, 2014
D Jones
US
5.0 / 5Outstanding
Great place to stay... Valet Parking not so good...
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Mauricio: I am so flattered that you found the hotel to be a "great place to stay," we think so too! It sounds like Valet caused a problem though, so I do apologize. Next time, our front office team can always call for your car early, that way you do not have to wait. We look forward to your next visit!
Other trip Sep 8, 2014
Mauricio
US
5.0 / 5Outstanding
"Amazing!"
I spent my wedding night here. Exceeded my expectations. The staff was very helpful and generous!
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Steve: Congratulations! We love exceeding expectations. It is always so flattering when people to chose to stay with us on their wedding night, so we cannot thank you enough. Now let's start talking anniversary plans!
1 night business trip Aug 31, 2014
Steve
US
5.0 / 5Outstanding
"Great location"
Pleasant
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
Vahan: We love our location too! Downtown Miami has so much to offer and we enjoy all of it.
3 night trip Aug 29, 2014
Vahan
US
5.0 / 5Outstanding
"EXCELLENT STAY"
ME AND MY BOYFRIEND STAYED FOR 3 NIGHTS AND IT WAS GEORGOUS, BEAUTIFUL, PEACEFUL. YOUR HOTEL IS SO CLEAN AND NEAT. WE LOVE IT. CAN WAIT TO GO BACK
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Wendy: Woah, what an excellent review! We could not be more flattered. It is always such an incredible compliment to be called gorgeous, beautiful, and peaceful. Hopefully, we will have a chance to welcome you back again soon.
Other trip Sep 2, 2014
WENDY
US
4.0 / 5Excellent
"Great hotel"
It is a very good hotel. It has two drawbacks. First is the valet parking, very expensive and it takes forever to get your car. Second one the TV is not HD. You expect more from a hotel of this level.
Genuine Expedia guest review
Response by EPIC, a Kimpton Hotel
Alex: Thanks so much for reaching out to us. I am so glad that you found our property to be a "great hotel!" I do apologize for the valet taking awhile. During your next stay, please feel free to call down and we can have the car brought around in advance. Also, regarding the TVs, we are currently discussing installing new TVs! We can't wait. Hopefully you can benefit from them on a future visit.
Other trip Aug 30, 2014
Alex
US
5.0 / 5Outstanding
"Horrible Service"
The hotel is beautiful but the service was horrible! The room was nice but there was a disburbing noise from 4am- 8 am coming from the AC vent or door slamming.. It was very unpleasant. I could not sleep from 4am-8am. Also I ordered room service (breakfast) from the night before, it never came. Although I was comp the valet fee; I was very disappointed!
Genuine Hotels.com guest review
Response by EPIC, a Kimpton Hotel
I am terribly embarrassed to hear about the problems you experienced during your stay. First off, I am glad that you found the hotel to be so beautiful. We always want every guest to feel that way. However, it does sound like you experienced problems with both room service and your air conditioning. Both of these issues are not acceptable and do not represent a typical stay. I would truly appreciate another chance to prove to you that our service can be as beautiful as our property. Please reach out to me, Zachary, the next time you will be in Miami. I would love the opportunity to provide you with a truly authentic EPIC experience.
1 night trip with friends Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, iffy valet"
We stayed for 1 night while in Miami and the hotel was incredible.. extremely clean room, very upscale, pools were great, customer service inside the hotel was fantastic (very helpful, welcomed us, even greeted us at the door). The only downside was they did not allow you to park yourself and the valet was EXTREMELY slow. On the way in we had to wait almost 10 minutes while they juggled people around for someone to give us a ticket, on the way out we waited nearly 20 minutes for someone to fetch the car.. we figured they forgot about us and asked the attendant to ensure someone was getting the car since we saw 4-5 valet just standing around watching ladies, the attendant just kept saying few more minutes over and over - not helpful. Eventually the car arrived... only real hiccup at the his hotel.
Genuine Hotels.com guest review
1 night trip with friends Aug 15, 2014
Shawn Miller
US
5.0 / 5Outstanding
"EXCELLENT!!!!!"
COULD NOT HAVE ASKED FOR BETTER!!!!
Genuine Hotels.com guest review
3 night trip Aug 14, 2014
NORRIS
US
5.0 / 5Outstanding
"Beautiful hotel"
Beautiful hotel, room service is cheaper than the restaurants, restaurants are super expensive... But lots of cool cars in the driveway!
Genuine Hotels.com guest review
3 night trip Aug 15, 2014
Joe Bob
US
5.0 / 5Outstanding
"First rate !"
Room was great. All aspects were excellent. Missed the part on $39.00 per day parking fee. Entrance a bit tricky
Genuine Expedia guest review
Other trip Aug 18, 2014
Tony
US
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