"Great location and amenities hotel"
Walking distance to my conference which was located at the american airlines arena. Wonderful views of city and on the water.Genuine Expedia guest review
"Awesome Hotel!! only one issue"
The best hotel I ever stayed in. Only issue was trying to get an evening nap in before going out that night was close to impossible with the music from the Area 31 outdoor lounge. I don't know if they always have a DJ jamming on the weekends but, Our room was located 2 floors above the lounge and even with the patio doors closed you could still hear […] the music and guest. Other than that it was great. I will for sure try to stay here every time i'm in MIA. Read moreGenuine Expedia guest review
"Beautiful hotel with spectacular views"
Wedding & reception was over the top beautiful. Staff friendly, rooms very comfortable & clean. Spectacular views of waterGenuine Expedia guest review
"Beautiful all around"
The room was beautiful as was the view. The staff was friendly. We never had to wait long for our car but we do recommend calling ahead - it helps all concerned. We will definitely stay there the next time we're in Miami. Easy access for driving - not much of a walking neighborhood but then that's like most of Florida.Genuine Hotels.com guest review
GREAT!Genuine Hotels.com guest review
Excellent hotel. Great amenities, very clean . The best staffGenuine Expedia guest review
My first time staying in brickell/downtown, despite a seasoned Miami visitor. Awesome property, restaurants, pools, service. Stayed on club level, and was a little unhappy with the concierge, and follow thru, but I am a big boy and can make my own reservations and source my own tickets, so it did not significantly detract from my stay. The OKC thunder […] was in town for a game, and their star was staying a few rooms down-def a WOW factor. Would recommend. The valet area is a constant car show! Read moreGenuine Hotels.com guest review
"The nice cars hotel"
We really like the hotel, we expected the room bigger but It was nice and clean, in the night there is always nice cars outside that is true, the only problem we experience is that the valet take to much to bring the car, but in general nice stay!Genuine Hotels.com guest review
For the money, we should have had breakfast. lunch or something. Too expensive for a night's stay.Genuine Hotels.com guest review
"Awesome romantic stay"
what can I say.. Nothing bad about this hotel. They make you fell like a King. This is a totally VIP customer service. Congrats!!Genuine Hotels.com guest review
"Great hotel close to the cruise port."
Lovely hotel but was disappointed not to have a few more niceties like sower caps and larger bar of soap for shower. Room service food was excellent although rather slow. Also disappointed they would not honor my Kimpton member card because I booked through a travel agent. What a stupid rule!Genuine Expedia guest review
Good things first: The room was clean and the city view was nice. The sales staff at the spa shop was friendly and helpful. Other than that, not so good: We had booked a room with two queen size beds. The room was small and not as big as it looked on the website. When we arrived, there was only half of a toilet paper roll left in the bathroom with no […] replacement roll anywhere. The hotel had provided only one tiny soap, one tiny shampoo, one tiny conditioner and one tiny body lotion. No shower gel. We were left to wonder how two people are supposed to take a shower or wash their hands or hair. The bathroom was open to the bedroom with only a fabric blind to close the gap which was awkward. The walls are thin. We heard our neighbors talking. The concierge in the lobby was hardly ever in attendance and when approached was less than helpful. When you approached the front desk it felt like you were disturbing a private function. The breakfast was definitely not worth paying $ 18.00 for. It was a somewhat modest buffet with mostly continental breakfast, a little fruit and eggs and bacon/sausage on the side. The scrambled eggs were too salty to eat. Disappointing for the price. Read moreGenuine Expedia guest review
The Epic is stark and trendy. A happening place. Beautifully located on the Miami River with a view of the Miami Circle Archeological Site. However, some of the hotel's technology is tricky and no one on the staff explained how things worked.Genuine Expedia guest review
"Nice Modern Hotel"
Everything about the hotel was good, from the moment we checked in until check out, the elevators were fast, the staff was really friendly and helpful (considering we were staying there in a really busy time of the year) and we tried the restaurant, and it was delicious! The only thing I thought was very expensive was the parking fee.Genuine Expedia guest review
My wife and I spent over the year-end and new-year days. As it faces the ocean with high-rise tower, we could very enjoy the new-year's fire works in front of our eyes! At the pool side, everybody enjoyed dancing with creative music. I recommend to spend New Year's Day at this modern hotel. Complimentary Wi-Fi was also good.Genuine Hotels.com guest review
"Not bad, but was expecting more from this hotel"
When we first arrived, our key card did not work. We got into our room through the cleaning staff. The room was very nice and the view was great. I went down to the front desk to get the key card fixed, but again, it still didn't work. They sent someone up to look at the lock but were not able to fix it. So then they offered to upgrade us to another […] room. I accepted an upgrade as long it was the same or better room. Well we got the same room,but now we had a loud streetside view. And when I say loud, I mean loud! The phone didn't even work in this room and I had to call for room service with my cell. They did send up a bottle of wine for our inconvenience. If I wanted a bad view, I would of stayed at a cheaper hotel! Plus, on 2 occasions, hotel staff barged into our room without knocking. Read moreGenuine Expedia guest review
"Phenomenal All Around"
Pure luxury with the service to match. Modern but with lots of bling and soft touches. Icing on the cake was that it was dog friendly and didn't charge anything extra like many other high end hotels. The porter from the day we checked in knew our dog's name and said hi to her the next morning. It seems like the staff working there genuinely like each […] other and like their jobs and it shows in the way they treat the guests. They upgraded our city view room to a water view room without even telling us. Very classy. Read moreGenuine Hotels.com guest review
"Epic hotel - Beautiful view"
We stayed for New Year's. Second stay in less than 12 months. Expensive but terrific stay. Hotel was overbooked and maid service was not as good as before. Everything else was perfect!Genuine Hotels.com guest review
Mattress needed to change stale urine was on one of the mattress which was reported and never correctedGenuine Hotels.com guest review
Very clean, very luxe, very high-end. Great view. Great restaurant and pool.Genuine Hotels.com guest review
Beautiful hotel. Great views and restaurants. The pillows were very uncomfortable.Genuine Expedia guest review
"Very nice hotel experience"
The club level room and view of the harbor was amazing. The room was clean upon arrival and the staff was excellent. Only thing I was surprised about was having to pay for WIFI.Genuine Hotels.com guest review
"Great Hotel and Close to everything"
Hotel staff was very courteous, room was very clean and location of hotel was excellent. Hotel is right off the ocean and about 10 minutes by car to all the cruiselines. South beach is only a 20 minute car ride away. Definitely recommend this hotel.Genuine Expedia guest review
Very satisfied!!! Did not wanted to leave the Hotel and stay forever.Genuine Hotels.com guest review
"Could be ok if it was a cheap hotel"
Noisy , no service , valet parking awful.Genuine Expedia guest review
"THIS IS THE PLACE TO STAY IN MIAMI!!"
INCREDIBLE SERVICE, FRIENDLY ATMOSPHERE, GREAT VIEWS FROM OUR ROOM MAKE SURE YOU GET AN OCEAN VIEW ITS THE BEST TO WAKE UP IN THE MORNING AND LOOK OUT THE BALCONY. OVERALL 10 STAR HOTEL WILL GO BACK WHEN I'M IN MIAMI.Genuine Expedia guest review
"Overnight in Epic Hotel"
Room was a disapointment for price. No soap in room, refrigerator didnt work, Drain in shower didn't work well and had standing water during shower. Ice machine on floor not working either!! Not what you'd expect from a top rated hotel in Downtown Miami!Genuine Hotels.com guest review
It's was grate the front desk people were great very very helpful. We would stay there again had a great time.Genuine Hotels.com guest review
I had a minor issue with my key-card not working and this was promptly addressed.Genuine Hotels.com guest review
"All of that!"
From the curb to the room was clean and nicely appointed. The staff's outfits were unique and made us feel like some young corporate come-up carried our bags to the room. The views from the balcony were awe inspiring...the bay,the city view wow! We didn't do room service as a plethora of gastronomic experiences were found within a short walk. CVS , […] coffee shops, breakfast eateries, Italian restaurants,burger joints and haute cuisine seafood restaurants were found during our 10-20 min walks. The mattress left a bit to be desired and was a bit of a let down after making the mark on so many other points but what cha gonna do? All in all a must stay! Read moreGenuine Hotels.com guest review
"Great hotel great location"
The hotel is a great choice when visiting Miami. It is in a great area, it has a great restaurant (Zuma) and staff is friendly. If you are a tourist make sure you have a car, distances in and around Miami are far. Valet parking is not that cheap.Genuine Expedia guest review
"The perfect winter getaway."
Loved the hotel and staff. The traffic flow into the hotel's lot can be improved upon. We had our challenges but the hotel rose to the challenge and made right everything that went wrong. The customer service was excellent. Thank you. Epic Hotel is now my hotel of choice when traveling to Miami .Genuine Expedia guest review
"A very nice place to stay"
Every was outstanding. Is very difficult to critize a perfect Hotel. Always there are things that you can improve. But this place can satisfy any normal person. I will come back the next year.-Genuine Hotels.com guest review
My fiancé and I really liked the room. It was what we expected from the pictures and reviews before we got there. The only problem we had during the stay was the drain in the shower. After a few minutes of showering, I would be up to the ankles in water. We told the front desk about it and they had someone work it on right away. But after the second […] and third shower, the problem came back. My other issue was after the stay. I had gotten a few charges on my card and called back to get clarification and what they were for. The first girl that picked up asked for my name and then I told her my problem and then she put me on hold without saying anything! I thought that was pretty rude customer service. Then another girl got on and told me to hold. Waited a couple if minutes then a guy picked up and answered all my questions. He was extremely helpful and polite. Read moreGenuine Hotels.com guest review
Great hotel. Can be pricey but if you find a good deal it's worth it. Hotel grounds were beautiful, great location, staff was friendly and very helpful. I would say more for couples and business travelers than families. I will be staying here again.Genuine Expedia guest review
"Great but lots of add-on costs"
The hotel is beautiful and in great condition with all of the staff striving for excellent service. Only downsides were we were located a few stories above the club so the room was bouncing and the staff helps even if you say no so there are LOTS of people to tipGenuine Hotels.com guest review
"nice hotel, chaotic staff"
The hotel is nice but the staff seems untrained. The valet parking is not cheap, yet the staff behave very unprofessionally. They are yelling and joking with each other while a large group of people wait for their cars. I never got my car (even calling ahead of time) in less than 20 minutes.Genuine Expedia guest review
"Nice Hotel and Amenities"
The hotel is very nice, the staff at the front desk was OK, they could use additional training in regards to welcoming visitors and providing details on the property. I stayed on the club level and none of the front desk staff advised of the amenities. Luckily I bumped into a manager in the elevator that did a great job explaining the amenities and […] took me on a tour of the room and club level. The room was OK..not worth the price at ALL, it was very basic but a great view of the city. The club level was an excellent perk and provided a complimentary breakfast, complimentary coffee, teas, and champagne, complimentary snacks and a light dinner, in the evening several top shelf liquors are available complimentary. The club level compensates for the room not being so fabulous and almost justifies the cost. The spa was amazing, the staff was very friendly and accommodating. The bell men and other staff outside did not really greet guests and were not accommodating. I would stay here again but don't have high expectations and if you can get a good deal its worth it..if not pick one of the upscale South Beach properties. Read moreGenuine Expedia guest review
It was absolutely wonderful!!! I'm a Kimpton man for life!!!Genuine Hotels.com guest review
"good located in the middle of Miami City"
Excellent for Business. Nice rooms. Modern installations. Quite rooms. No coffee machine on the room as usual in the U.S. Good Service. Overall top.Genuine Expedia guest review
ZUMA rest was excellent! and Area 31 very convenient and quality of service excellent. Location of the Hotel could not be better. Room service could improve.Genuine Hotels.com guest review
"There's very little in the area."
The hotel was nice. The fitness room was fine in terms of treadmills and ellipiticals. The weight machines weren't great. In the early morning on my last day the hotel staff shut off my keys because it was check out day. After getting coffee, I was a bit irritated to have to get my keys renewed. There is NOTHING to do in the area. Walks are nice, but […] there's no shopping and no affordable restaurants. They're either high priced or Subway is the answer. The staff was great. The room was very modern and comfortable. Read moreGenuine Expedia guest review
"Excellent hotel - comfortable and pleasant!"
Very enjoyable stay! Felt pampered!Genuine Expedia guest review
"Love this Hotel"
I travel across the world annually....My stay here was short but I was impressed. From the bell hops to the Spa. The Hotel is modern and the food is delicious. Value for money for sure. I would stay there again!Genuine Hotels.com guest review
Our stay at the Epic Hotel in Miami made our anniversary extra special. Looking forward to return well soon.Genuine Expedia guest review
"Great value for money."
I do not normally write reviews, but credit where credit is due. Friendly check in...upgraded on arrival. Modern, well appointed rooms with balconies. Not a resort hotel, but half the price of many other South Beach 5 star alternatives. Normally I would stay at the Mondrian (bayside), but they have hiked up the prices. Slight negative of location in […] business district , was no big deal for me. Zuma Restaurant on ground floor keeps the clientele pretty trendy. Only one of the 2 pools was operational during my stay. When the sun sets, there is only a limited amount of sunshine around the one operating pool. Read moreGenuine Expedia guest review
Our experience was amazing! It's a great hotel and would recommend it to all my family and friends! Service was great, amenities were great, and more! Thanks!Genuine Expedia guest review
"very good location to the business area"
Everything about this hotel is wonderful! I wish I could have stayed longer but I definitely will return next time I get to Miami!Genuine Expedia guest review
"EPIC was EPIC!!"
The Facility was Beautiful! Our rooms were clean, spacious, and it had an awesome view of the city. The staff was great! When I go back to Miami I will definitely be staying at EPIC again. I recommend this hotel to anyone. you wont be disappointed. One word to describe my stay- EXCELLENT!Genuine Expedia guest review
"Stay at EPIC"
Great stay... Would definitely go back! My only compliant was the drain was clogged the first day but they attended to the problem right away. Room service was ok and I loved the pool. Contemporary design and culture.Genuine Expedia guest review
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