Great customer serviceGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location All were very goodGenuine Hotels.com guest review
Every day I had to request more towelsGenuine Hotels.com guest review
"NIce for the money!"
Nice hotel for the money,Genuine Hotels.com guest review
"Not great. Just ok!!"
It was ok. There are similar hotels offering full breakfast for same price. This one doesn't.Genuine Hotels.com guest review
"HOTEL WAS FREEZING!!! No HEAT!"
The temperature outside was freezing and as soon as I entered the hotel, the temperature was similar. The hotel lobby and anywhere outside of the room was FREEZING. A huge Disappointment because the room was very nice and very clean. The front counter Customer service agent was sweet....Genuine Hotels.com guest review
"Quality of service"
An excellent service, very comfortable, and good price.Genuine Hotels.com guest review
"Nice hotel for the money."
Good stay. Rooms are descent. Could use some updatingGenuine Hotels.com guest review
"Great stay in Juarez"
great stay at the hotel as usual, personnel at the front desk is alwasy very friendly.Genuine Expedia guest review
"Good and Clean Hotel"
Check in was fast. Room clean. Beds are good. Only thing they should do is provide a free bottles of water like others hotels do.Genuine Hotels.com guest review
"Everything was great except...."
Everything was great except the breakfast buffet. It was not worth the price.Genuine Hotels.com guest review
"Would stay here again."
The hotel was extremely warm and humid inside, but the rooms were nice and cold. The store and restaurant downstairs are ridiculously overpriced. Eight dollars for a plain ham and cheese sandwich? That's ridiculous! But overall, we had a nice stay at this hotel. I liked the style and feel of it and the staff was nice.Genuine Expedia guest review
"Good stay at istay"
Pretty solid for the price!Genuine Hotels.com guest review
"Overnight in Juarez"
Carpet in room badly stained. Pillows way too large for my liking. I make a point to buy the thinnest pillows I can find for my own bed and usually take one with me for travel.Genuine Expedia guest review
This hotel was great from the moment I walked in except that I expected it to be fresh inside because of the outside weather and it was just as hot in the inside.Genuine Hotels.com guest review
"Wouldn't change a thing"
Not only was our room clean and comfortable but the hotel staff was extremely professional. Will definitely book at this hotel again when visiting Juarez.Genuine Hotels.com guest review
I've been staying there since it was Holiday Inn Express, saw the changes, and will stay there again.Genuine Hotels.com guest review
I love itGenuine Hotels.com guest review
EVERY THING WAS GOOD!Genuine Hotels.com guest review
"Good price for what you get"
They stay was nice. We decided to stay there because they have an indoor pool. However, when we went to the pool all dressed up in our bathing suites the water was FREZZING!!! We were expecting a decent temp. We were not expecting it to be hottub temp, but at least some what bearable. Other then that and that the beds are the most comfy the hotel was […] very nice and very clean. Read moreGenuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez Thank you for your comments, be sure the next time you visit us the pool will be able to enjoy it. We apologize for the complaints. We are going to wait for you to show you this was only a missunderstanding.
there was a power outage while I was sleeping, but when I woke up the light in the room was not working, my key had been deactivated or something, lots of noise from kids running around, but it was overall good, I had to run so I did not enjoy the breakfast but the coffee was fantastic.Genuine Expedia guest review
Response by iStay Hotel Ciudad Juarez Thank you for your time and comments. Unfortunately, we had that powerout problem. We hope you can enjoy the breakfast the next time.
Have stayed at this hotel many times. Excellent hotel for the money. Highly recommend when in Ciudad Juarez.Genuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez Thank you for the comments, I hope you visit us again. It is going to be a pleasure to have you as our guest.
goodGenuine Hotels.com guest review
Nice placeGenuine Hotels.com guest review
Overall the hotel was great the price is good the neighborhood was hard to walk to different areasGenuine Hotels.com guest review
"Excellent customer service"
Excellent customer service, the hotel is located in an excellent area near to all services, an the indoor pool is a plus :)Genuine Expedia guest review
Response by iStay Hotel Ciudad Juarez Good day, thank you for your time and comments, we're gonna work to give to you the best service,
"I stay hotel"
I have stayed at this hotel many times. It used to be a Holiday Inn Express before. This was my first stay in the summer. When you walked into the building it was hot and stuffy. When I got to my room it was even worse. Temperature outside was 105 degrees and it was hotter inside the building. The front office and maintenance staff were very helpful […] but could not fix the problem. I went out for the night and when I got back it was slightly cooler, but so was the temperature outside. I will never stay again in the summer. I was very uncomfortable and I could not sleep. They need a cooling system. Read moreGenuine Expedia guest review
Response by iStay Hotel Ciudad Juarez First of all, we want to apologize about all the complaints you had during your stay. We already Fix the problem about AC. We hope you can come again and visit us so you can enjoy our services. Mr. George, thank you for your comments, we appreciate your time and we hope to see you again.
Nice hotel, very good for the price we paid.Genuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez Thank you for your comments, we appreciate very much your time and preference.
"I'm not coming back"
They arose are not clean enough they have broken lock the refrigerator that bring to my room is dirty and smelly and they put online they will take it to the airport that is not true they said they full see too many people going today airport so that that's what's for in the next day the tell me what The car was broken so we don't have a transportation […] so the Tell me taxis ihere waiting for you So I think that I will not come back Read moreGenuine Expedia guest review
Response by iStay Hotel Ciudad Juarez First of all, we apologize for the complaints. We fixed already the A/C, and the cleanup details. Thank you for your time and comments. Have a good day.
"great, comfortable stay"
Very clean and comfortable rooms. Stay was Pleasant.Genuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez Thank you for your time and comment. We appreciate your preference.
"Nice hotel for the money"
Nice hotel overall. Very noisy at night. Had to call front desk several times as other guests on floor appeared to be having a party.Genuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez We are working to have a better control at nigths, thank you for your comments and your time.
"Enjoyed the stay."
Overall nice hotel. A bit noisy at night, otherwise good.Genuine Hotels.com guest review
Response by iStay Hotel Ciudad Juarez We are working to have a better control at nights, thank you for your comments and your time. And thank you also for your preference.
"Nice for last minute booking"
It was a nice price for a last minute booking. However the hotel is a little old, but very cleanGenuine Hotels.com guest review
Very enjoyable stay and the breakfast buffet was great!Genuine Expedia guest review
Response by iStay Hotel Ciudad Juarez Thank you for your comments. We appreciate your preference and your time.
"It was okay"
The corridors were extremely hot, my ac in the room did not work properly. I had to tap it a few times till it finally started working, but then it started leaking water on the carpet.Genuine Hotels.com guest review
"Not Happy with this visit"
In the past this hotel used to have basic gym equipment (weights and thread mill) and now there is nothing! This equipment was substituted by some Pilates balls! It was very disappointing, I was expecting to spend sometime at the gym in this visit. At the swimming pool water is not crystal clear due to some people gets into the pool with clothes ON! Front […] desk staff lacks of experience and empathy with the customer. Some of them they really do not care about customer requests Read moreGenuine Expedia guest review
Excellent hotel. Clean and comfortable.Genuine Hotels.com guest review
"Will stay again"
This hotel used to be the Holiday Inn. Therefore, if taking a taxi or public transit ..many of the drivers do not know the new name of this hotel. The hotel was clean and neat. There is a small pool but I never used it because it was small. There is a gym however I did not see any cardio machine(s). Only a ball and some weights. Please understand, this […] hotel is NOT a walking distance to any of the border crossings( like how they are advertising it as). You have to take a taxi which can range from 80-120 MXN one way. It was 110F when I was staying there, and the A/C was providing me very cold air. The bathrooms were very clean and modern . The TV in my room was old, but it did not bother me. There is free and fast wifi or business center in the hotel. Overall, the value and location of this hotel was great. It is located next to ATM's , Fast Food, and the Rio Grande Mall. The staff is mostly young, but they are very sweet and kind, and are always willing to help you out even if they have their hands full. Read moreGenuine Expedia guest review
"close to everything"
It was very niceGenuine Hotels.com guest review
Excellent hotel, well maintained and perfectly clean. The swimming pool is amazing, and there is a Sanborns store right next door that connects directly to the hotel. The room was clean, the shower worked great, the elevators quick, and the air conditioning nice and cold. The TVs aren't LCD/Flat Panels, but they still get a good mix of English and Spanish […] channels. The restaurant inside the hotel is okay, I was hoping for something a little better, but nothing to complain about. The staff are very friendly and helpful. I have no idea how they are able to charge so little for such a nice hotel. It's a great place, and I recommend it to everyone. The *only* problem is that the map on this page is incorrect. You've got to be really careful in this town, so Expedia you really need to update this. Read moreGenuine Expedia guest review
very nice, everything available in hotel, bar, restaurant, pool, and gym.Genuine Hotels.com guest review
"simply the best"
wonderfullGenuine Hotels.com guest review
"It is a very good and nice hotel."
It was so confortable, so relax. The hotel is very nice, so cool....................Genuine Expedia guest review
"Service could be better"
I go there often and every time I do I find huge roaches in the room. I always ask for additional towels and they always get very upset because I do so. I also ask for additional plastic cups and I also receive attitude on that request. I will say I feel safe in this hotel. Most of the staff is very friendly.Genuine Expedia guest review
"Excellent Hotel for the Price!"
Hotel is excellent for the price. Will defenitly stay here again.Genuine Hotels.com guest review
"comfy yet outdated hotel"
All the staff were very friendly and attentive but I read some reviews about this place and most state that they had huge roaches in the room and to my dissapointment I did also. the positive was that it was dead already but still having that size roach in the room was a little unsettlingGenuine Expedia guest review
My room was super clean, I loved it, I will stay again in this hotel. The location of this hotel is central so everything is close to youGenuine Hotels.com guest review
as rated above I found the the room and the hotel very clean and the price was out standing and I already recommended the hotel to family and fiends.Genuine Expedia guest review
Hotel is in good shape with an indoor swimming pool, good size and clean room, good breakfast. Connected to a gift store with restaurant. Very good for a short or long stay.Genuine Expedia guest review
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