I booked this hotel in a hurry, due to a family medical emergency. The room was clean, it had a kitchenette and the laundry room was free. No compalints at all.Genuine Hotels.com guest review
This hotel was wonderful very friendly staff. The only thing is for the price you would expect a breakfast hot or continentalGenuine Hotels.com guest review
Clean. Friendly staff. Ordered a roll away, and it was delivered immediately.Genuine Hotels.com guest review
"Perfect for medical apts"
Perfect place to stay for medical appointments and we are planning to stay here when we need to return.Genuine Hotels.com guest review
"Meh, it's ok."
The once a week housekeeping was strange, so I was constantly asking for new towells and had to bring down the dirty ones to the front desk. The bed was very uncomfortable. Blankets felt like I was in a nursing home or hospital. The surrounding area is pretty sketchy. Made the mistake of a midnight run to a gas station nearby.Genuine Hotels.com guest review
Hotel is clean. Kitchen well stocked and staff is very nice and helpful. Gym is also well equipped and always availalbe.Genuine Hotels.com guest review
"Stayed for a game"
Room was great and location from the stadium was prefect for us.Genuine Hotels.com guest review
"Make your driveway easier to find!"
Overpriced, as is everything in Houston, especially considering this is an extended-stay hotel that lacks daily breakfast or cleaning services. The front desk staffer was very pleasant and helpful. The lobby area is cramped and the elevators are located in a weird location, but the rooms are spacious. Hey management company - every single review of […] your hotel complains about how confusing and difficult it is to find your property. Invest in some signage!! A little Candlewood Suites logo and an arrow at driver eye level near the driveway entrance would be so helpful for your guests! Read moreGenuine Hotels.com guest review
"Great Price with a Kitchen"
Reserved the room with a queen bed and pull out couch. Ended up getting just the queen bed. It is a good thing I love my mother-in-law since our stay was 11 nights! Having the kitchen helped us keep our expenses down. Loved the fact we were only an hour to Galveston and the ocean!Genuine Expedia guest review
Response by Candlewood Suites Houston Medical Center We apologize for any inconvenience you experienced during your stay. We typically pride yourself on accommodating great customer service, and it looks like we fell short this time.We want all our guest to feel as if this is your home away from home. Thank you again for your recent stay here at the Candlewood suites. Operations Manager -Ebone Mcmillian
We have stayed here twice now for visits to MD Anderson. The rooms are quiet,clean and reasonably priced. It is now our go to hotel. The only drawback is getting to it. Have to enter off the access road.Genuine Hotels.com guest review
"What a joke!!!"
So after a long 16 hour work day of traveling and I was ready to rest for the evening. I arrived at 8:15pm to check into my room. The lady at front desk was assiting me but she kept getting interpreted by a customer complaining about her being changed (should of been a sign). I was given room 112 but she said in a unsure tone. So I walk over to 112 […] and there a per friendly sticker on the door and I can hear dogs and people in the room and my card wouldn't work. So I walk back up to the desk and before I could say anything she stated "ohh was there someone in the room already". I mean really??? If you knew then why did you waste my time??? So she then told me that the only room available was a smoking room on the 4th floor. I told her to forget it. She apologized and informed me that her manager would be contacting me the next room... Thank you hotels.com and Candlewood Suite for a very bad experience and poor execution on y'all's behalf. Read moreGenuine Hotels.com guest review
"Always stay here!"
The staff here are so kind, really try to help any way they can.Genuine Hotels.com guest review
"Could be better....could be worse!"
My only complaints are that you have to bring your dirty linens to the front desk in order to get clean ones and the inconvenience of trying to get into their parking lot. Other than those 2, are stay was fine.Genuine Hotels.com guest review
"descent for the price"
Stayed here while moving my son into an apt for school. Location was great for me, near target, office depot, big lots and only 3-4 miles from apt and campus. My only complaint was that my first room smelled like someone had smoked in it and then they tried to clean it. I asked to be switched to another room which they did gladly, no problem. Bed was […] very comfortable!! Room reasonably clean and good size. Didn't use the kitchenette but it seemed to be minimally but adequately supplied for use. I was gone all day and basically just slept there. I would stay here again if the price was right. Read moreGenuine Hotels.com guest review
I was very surprised when upon arriving and checking in I found out that there would be an extra $10 charge daily to clean and change towels.Genuine Hotels.com guest review
"Good value minor issues."
We thought the hotel was a good value. The staff were always reliable, cordial, and completely accommodating. The swimming pool is "out of order" not available, and probably will be indefinitely. Light in the kitchen stayed on if the bedroom lights were on, couldn't be turned off separately - weird. I guess because we requested a first floor room we […] got a handicapped room; OK, but got a double bed, not queen as promised on site, also no couch, we got an old recliner they are in the process of reupholstering them. Do take note there is a $75.00 pet fee, it is non-refundable, it was on our contract but we didn't notice it; I will say there is a lot of good areas to walk your pets around the facility. Many restaurants and shopping close by down Main. It is a convenient, well kept up location, free laundry is nice, but I'd probably try a different hotel next time with pool, pets allowed free, and guaranteed bed situation. I think it would be a good long term stay facility. Read moreGenuine Expedia guest review
Hotel was ok. Getting in hotel parking lot was a bit hard. Rooms were clean and spacious.Genuine Hotels.com guest review
"Close to Medical Center"
This place is very nice! The staff were so kind, friendly smile every morning and evening. The place is clean and quiet. The only reason I gave it a 4 on comfort is the parking area lights were very bright and shone in the windows at night even though the blackout drapes were closed.Genuine Hotels.com guest review
"nice hotel but very noisy"
I was very satisfied with the hotel as far as cleanliness, service and comfort. However, I could hear doors slamming and cabinets closing very easily in the surrounding rooms. The guests above me arrived in their room at midnight and were exceptionally loud all night long. It sounded like they were jumping off of the bed onto the floor every 30 minutes […] or so. Drawers and cabinets were being slammed shut and people were stomping around until 3am, then again at 5am until I left at 8am. i tried calling the front desk but the phone in my room didn't work. I then tried the phone in the kitchenette, but it wouldn't connect to the front desk. The front desk staff was very apologetic the next morning when they asked how my stay was. Read moreGenuine Hotels.com guest review
wonderful experienceGenuine Hotels.com guest review
"Close to Reliant Center"
Very enjoyable, clean quiet room.Genuine Hotels.com guest review
"First stay and probably my last."
I booked my stay through Hotels.com and when I got to the hotel my check in was fine. When I went to my room, the room was not cleaned. Back at the desk, they said that was the last room of my type and I could wait for them to clean it or I could stay in a different room for the night and then move to my reserved room the next day. I made the best of […] the first night. The next day when I went to move to my reserved room, that room wasn't clean either. After a few more hoops and hurdles, I finally got into my room. The over all stay was ok, nothing extra, just a room. My suggesting to anyone reading this, if all you need is a room for a night or so, this place is fine. If you want other creature comforts such as an attentive staff, morning breakfast, a pool/hot tub, a decent gym room, etc..., spend the extra few dollars a night and stay somewhere else. Read moreGenuine Hotels.com guest review
"Candlewood Houston - Not a good expeirinece in the"
Horrible, room quality, service of front desk people all sub standard. Will never stay at this location ever again.Genuine Hotels.com guest review
A little confusing in directions to get to hotel. But, good location to get on to 610 Loop easily and to hospitals in the area as well.Genuine Hotels.com guest review
We stayed at this hotel because of its proximity to the medical center in Houston, Texas. The hotel staff was extremely helpful, the hotel was very clean and it was one of the quietest hotels I have ever experienced. The room itself was more than adequate in size. My husband is disabled and he had no issues with getting around the room.Genuine Expedia guest review
Door lock did not work on 1st room. Found us another room right away. No problems with new room. Hotel needs better signage on road to direct guests to entrance. Very difficult to find entrance.Genuine Hotels.com guest review
Great hotel for the price. I honestly have no negative comments about our stay. The staff was friendly, the rooms were clean, and it is easily accessible to the highway and restaurants.Genuine Hotels.com guest review
Room was nice and clean. Loved everything. Price was reasonable.Genuine Hotels.com guest review
"Perfect for Holidays"
I was pleased with my stay here. Usually I stay at another hotel nearby but this one had more space than the other hotel and candlewood was even cheaper.Genuine Hotels.com guest review
"I wouldn't recommend this hotel"
It was ok I guess.Genuine Hotels.com guest review
Great place to stay, hotel is very quiet and safe. I always stay there when I visit Houston.Genuine Hotels.com guest review
"Unusual accommodations- ok for long stay"
When we checked in, we found that Hotels Com had given them a general room code that resulted in us getting a handicap room that was a glorified hospital room. We complained and were moved to a room with a similar floor plan but looked like a real hotel room. The room was NOT AS DEFINED IN OUR CONTRACT WITH HOTELS.COM. The room did NOT have a sofa bed […] and was a "studio" room not a room with a bedroom. The hotel does NOT refresh the rooms each day but once a week. If you need towels, you have to take your used towels to the front desk and get replacements. The free internet was so slow that we gave up trying to us it. On the PLUS side: a small but full kitchen with dishes and cookware; a full refer, microwave, dishwasher, coffee pot, toaster, and two-burner surface range. Our first impression wasn't particularly favorable but the place grows on you. The staff is friendly and helpful. A free laundry, fitness center, and newspaper were added bonuses. Read moreGenuine Hotels.com guest review
Very nice, clean & comfortable. Wish you had a pool.Genuine Hotels.com guest review
Difficult to locate hotel have to drive thru restaurant parking lot. Would help if forewarned About this location problemGenuine Hotels.com guest review
"My last stay"
I was supposed to get a suite with a queen bed and a sofa bed. I ended up getting a queen bed with a recliner.When I talked to the lady at the front desk,she blame the people I booked the room through. I've booked through these people for years and Never had a problem before. It was the hotel had over booked those suites. Hotel.com was wonderful finding […] out what the problem was. I have always and will continue to book my rooms through them. I will not be staying here again. Read moreGenuine Hotels.com guest review
The room wasn't what Expedia offers. When I reserved the room it was supposed to be a bed and also a pullout couch, but when I got to the room there was no couch. I'm pretty sure I'll have cramps for a week because I slept in a tiny chair.Genuine Expedia guest review
"Good hotel if you plan to cook your own meals"
I stayed at this hotel because it was close to Reliant Stadium, two miles away. Two other hotels are within walking distance( Crown Plaza and Quality Inn). This hotel was sufficient for the two days spent there. Bed was comfortable, room temperature control was superb. No breakfast was offered, although a Golden Corral was next door. No swimming pool, […] but an adequate exercise room was available. The hotel was hard to get to because it is off the main road. You had to turn into a store parking lot and wind around to reach the hotel. It met our needs for a short stay, but didn't have the comforts of other hotels to make a long vacation totally pleasurable. The staff was friendly, however. The cleaning maids comes once a week, on Sundays. Read moreGenuine Expedia guest review
Enjoyed my stay. Clean, convenient, quiet, small hotel. Love the apartment style layout. Adequate gym. Service was fairly good. Had such a peaceful stay, 2 of my visiting sisters decided to reserve a room! I would definitely recommend staying at this hotel.Genuine Hotels.com guest review
Good location, but needs better signs to show location of hotel within the Taco Bell/Golden Coral parking lot. Cannot give a good rating because the a/c unit was not working properly and beds were not that comfortable.Genuine Hotels.com guest review
Nice, clean, Management and staff care about your experience at their hotel.Genuine Hotels.com guest review
"Excellent for the Texas Bar Exam"
I needed a unit which I could cook in and study for the Texas Bar Exam and that was in close proximity to the Reliant Center. This unit was more than adequate. Although I would've preferred more utensils, and a slightly more comfortable office chair, the room came with essentially everything you needed for a longer stay and was clean. Note: housekeeping […] only comes once a week but if you need new towels before then you can certainly request them Read moreGenuine Expedia guest review
I had a 3 day conference to attend at a nearby competitors hotel but chose candlewood based on recent reviews and price. It was less than a mile from my conference with easy access to 610. It was a little difficult to find because the sign is hidden by a tree and it does not sit on the main road. I have the overall rating a 4 because of this, the overall […] neighborhood and no breakfast. But my room was exactly what I asked for and the hotel staff was friendly and I was surprised at how quiet my room was. If I have to go back to that area if Houston I will definitely stay there again. Read moreGenuine Hotels.com guest review
"Great for long term stay!"
I stayed in many other others in this neighborhood. This hotel has the best facilities and bigger room for the same price that I paid for other hotels.Genuine Hotels.com guest review
"close to medical center and surrounding malls"
the non smoking floor smelt like a smoking floor. other than that it was a good place.Genuine Hotels.com guest review
"great hotel hard to get in and out of"
Very nice, new Candlewood. Staffed 24/7 and very nice; clean; fronts to very busy Main street--hard to get in and out of in the traffic; easiest to enter off Buffalo Speedway.Genuine Hotels.com guest review
Did not realize this was an extended stay hotel but it was lovely and very spacious!Genuine Hotels.com guest review
"It was ok"
They put us in a room across from someone who I assumed lives at the hotel and she has a barking dog!!!!Genuine Hotels.com guest review
"Pleasant and affordable."
You could hear noise in other rooms and out in the halls too easily, but other than that, this was a fine room, with fine amenities. Easy parking, close to the I-610, lots to eat nearby even though there's no on-site restaurant. The snack store is nice, though. I enjoyed staying here.Genuine Hotels.com guest review
Very disappointed to be put in a smokers room and apparently it was heavily smoked in. Unfortunately my profile is non smoking due to big allergies. Management unable to transfer rooms. Miserable experience.Genuine Hotels.com guest review
"Good for the money."
Rooms are only cleaned on the seventh day. I did not like that.Genuine Expedia guest review
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