The hotel is conveniently located, very close to Penn Station, and walking distance of lots of fun places. It is well kept and clean, will come back.Genuine Hotels.com guest review
"Friendly staff and great location"
This was a wonderful experience. The quality of service was excellent! The staff was very friendly and accommodating (not to mention they give you a free, warm cookie when you check-in!). I'm very picky about where I sleep at hotels, especially in NYC and this was a great hotel for the price. The room was not very large but it was clean, comfortable, […] and the staff was there with great advice on what to do while we were visiting. It is located in a great spot with easy access to a parking garage. I will stay again and recommend this for anyone else! Read moreGenuine Hotels.com guest review
It was a good stay overall. Staff was very friendly and helpful. I would just mention that when I stayed there was some grout in the shower that was missing and you could see some mold and I'm sure it's because the water is seeping into the tile. I would take a look at that before it gets worse.Genuine Hotels.com guest review
"Comfortable and Convenient"
My stay was very luxurious for the price and the area. I was highly impressed with the room and its convenience to the trains and shopping.Genuine Hotels.com guest review
Good location.Genuine Hotels.com guest review
"Small and tired"
Room was extremely small, even by New York City standards. Close to Madison Square Garden, Penn Station, ok walking distance to Times Square. Overall, the facility is worn down. I did not use the restaurant. If you are a Hilton/Doubletree fan, the one on 29th St in Chelsea is a better bet.Genuine Hotels.com guest review
"Great place to stay"
Absolutely satisfied with the service and rooms.breakfast was good, Conscierge staff outstanding.Genuine Hotels.com guest review
"A weekend of shows and fun"
Although the location is not my favorite part of town this hotel is well situated for getting to the various theater venues. As for the hotel and staff itself I found everyone to be very pleasant and accommodating, and aside from the small size of the room (to be expected in NYC so no biggie) the room was clean and comfortable. Size is the only reason […] I didn't give a 5 star rating. Read moreGenuine Hotels.com guest review
I wasn't expecting much. I thought it would be a nice comfortable hotel in which to stay. The staff there is absolutely unbelievable! They were attentive, kind, ready and willing to help, if I had asked them to carry me piggy back to my room, they probably would have! Rooms were spotless!! Wish they were a bit bigger. We will stay there again and a […] gain!!!!! Read moreGenuine Hotels.com guest review
"Service was excellent, but not super pleased"
The staff at this Doubletree was amazing- every single person always on point. But- there was a building being excavated right outside our window and super loud banging and beeping of equipment, digging, etc every morning starting early. Elevators were Super slow- average wait for an elevator was 10 minutes going up or down. Kudos to the Staff.Genuine Hotels.com guest review
The staff is absolutely amazing! I've never met such friendly hotel staff. This is a really unique differentiator, mostly in NYC.Genuine Hotels.com guest review
Great location. Very friendly staff! We'll definitely stay there again!Genuine Hotels.com guest review
Room for a bed and... that's it.Genuine Hotels.com guest review
fun stay ggerwat stadfGenuine Hotels.com guest review
Great view, well-decorated room, awesome location and very nice staff!Genuine Hotels.com guest review
Very nice hotel for a quick trip to NYC. will definitely consider using again for future tripsGenuine Hotels.com guest review
"Great Hotel for Herald Square & Times Square"
Great location if you want to catch Broadway shows, do some big-store shopping, and have an unlimited Metro Pass to visit many other parts of NYC -- this hotel is just blocks away from it all! We had a king room with a great shower (no tub), a desk to get some work done, and a decent amount of floor space (for NYC) for a couple to move around without […] constantly bumping into each other. While the in-room coffee is iffy, the free cookies are a big plus. :-) Read moreGenuine Hotels.com guest review
Hotel was great ... King Size Bed ... However not a king size room ... A little crowded!! Understanding that it is NYC ... I get it!!!!Genuine Hotels.com guest review
"First visit to NY"
Rooms are much small then they appear online, A/C didn't work great, refrigerator barely worked, shower was in poor condition (loose caulk with mold showing), staff was nice but house keeping just barges in early. I will visit NY many more times but will never stay at a Hilton again.Genuine Hotels.com guest review
"Great place for price"
Overall great stay and location.Genuine Hotels.com guest review
Nice location and great service!! Hotel rooms are a bit small but all are in NYC.Genuine Hotels.com guest review
"Hotels.com and Hotel not synced"
Booked a King Sized bed -- for a reason. Got to the hotel and was given a Double Bed -- explanation was that the hotel was sold out and hotels.com ignore these flags. If I would have known that, I would have booked somewhere else.Genuine Hotels.com guest review
"Close to Penn Station"
Convenient to Penn Station, accommodating service.Genuine Hotels.com guest review
overall experienceGenuine Hotels.com guest review
Didn't get the city view I paid for but service was wonderful, no microwaves, that suckedGenuine Hotels.com guest review
"Not so good"
Great front desk. The room very small for the price. Shower leaked and faucrets were miss marked. Room service was terrible. Will never stay at this hotel again.Genuine Hotels.com guest review
Extremely clean - great customer service - perfect location - close to all.Genuine Hotels.com guest review
Every single employee that we encountered was beyond fabulousGenuine Hotels.com guest review
"Good location great service"
Rooms are on the smaller side but the staff are great, the price and the location are good as well. HH members get free wifi.Genuine Hotels.com guest review
employees were very helpful and friendly.....room was very small...Genuine Hotels.com guest review
Not bad for the closeness to the Javits. Only complaint - the air conditioning. That thing is in control no matter what you set it on. You're either going to freeze all night or turn it off completely and sweat. The restaurant/bar are expensive compared to the surrounding places.Genuine Hotels.com guest review
"Close to Madison Square Garden/Penn Station"
Very Friendly service. Clean rooms with comfortable beds. Convenient location.Genuine Hotels.com guest review
"Great midtown location"
Hotel is modern , clean, sufficiently spacious. The bed was great as was the bathroom. Room was remarkably insulated from street noise.Genuine Hotels.com guest review
Too expensive for the area. Too much garbage in the strret. Elevators did not work properly. Next to a food truck unloading area. The reference to Times Square South is mileading. This is 6 to 7 blocks from Times Square. The correct reference should be near Penn Station.Genuine Hotels.com guest review
We stayed there for a week and loved it. Everyone was so friendly and helpful. Close to Times Square Empire state building and Madison Square Garden. Would stay again!Genuine Hotels.com guest review
The stay was great. I was there only one night for work, but it was close to Penn Station which was good when I got in late at night. Comfortable bed, and nice shower.Genuine Hotels.com guest review
"Staff is AWESOME but reservation was JACKED"
Ok, Wouldnt stay there again... rooms are too small and the reservationist messed up the reservation so we had 5 people and ONE bed... No room to move and no place to put anything. Tried to change but my silver status did NOTHING to help me get to another room. THE STAFF tho was AMAZING... Very Good...shout out to JEN and and Richard and AdamGenuine Hotels.com guest review
Rooms are small for a 4 star hotelGenuine Hotels.com guest review
The staff at this hotel is amazing, they're so friendly and helpful. I was especially pleased with how large the bathroom in my room was. I attended a show at the Javits Center during my stay, and the walk from the hotel to the convention center was very short. It's also just a couple blocks from Penn Station, which made traveling with luggage very […] easy. Times Square and the surrounding areas aren't exactly the most inviting neighborhoods, but you should generally know what you're getting into when you book around there. Overall I loved this hotel and I would happily stay there again for my next show. Read moreGenuine Hotels.com guest review
"Friendly Staff, Clean and Comfy beds"
It was a short stay but the staff was friendly and helpful.Genuine Hotels.com guest review
We were very pleased with the service we received. The staff , especially Sal, was extremely helpful. We were always greeted when leaving or returning. The location was excellent, within walking distance of many sites in the city. The room was very clean and nicely decorated. We were extremely pleased. My husband also loved the cookies.Genuine Hotels.com guest review
Great service, small rooms,Genuine Hotels.com guest review
"Clean and Convenient"
No complaints. Staff was helpful. Rooms were clean and comfortable. Location is great. Walking distance to Empire State Building and Times Square.Genuine Hotels.com guest review
"Location, service and comfort"
Stayed for 3 nights in this hotel. Greeted with a very warm welcome by the ever helpful and friendly staff, Collin and Sal. Check in was fuss free and I even got extra cookies and complimentary wifi throughout my stays. Although a little rough on the edge, hotel is well kept. However, some constructive feedback for future improvement: housekeeper needs […] to do a thorough checklist needs when cleaning the room. Hairdryer need updated and just as I thought, it wasn't working when I need to use it. Reported to the Care Line and glad to have the problem solved immediately. In the bathroom there was a small card outlining an extensive set of complimentary toiletries which incl. hair comb, shower cap, sewing kit, shaving cream, etc. But from the day I arrived until I left, the toiletries only consists of shower gel, shampoo and body lotion. Not a deal breaker but for a 5-star hotel, I expect the service to be immaculate. All in all, I had a pleasant stay and wouldn't hesitate to recommend this hotel. Read moreGenuine Hotels.com guest review
Excellent. Superb staff.Genuine Hotels.com guest review
Very friendly and helpful staff, hotel is walking distance to the convention center and Penn Station. Not my favorite area in Manhattan, but turned out to be quite convenient to multiple subway lines.Genuine Hotels.com guest review
"Great price, excellent location!"
Hotel was great, staff (especially bellman) were exceptional. Really no complaints aside from the fact that there are only two elevators for the entire hotel and they are rather slow, reserve five minutes to get down to lobby from room. wish they would have had wifi in rooms but in the lobby was ok. Would def stay again!Genuine Hotels.com guest review
All staff was great!!!!!Genuine Hotels.com guest review
"Good Location and Value"
Overall our stay at the DoubleTree Hotel in Times Square South was okay. The location is close to Times Square and lots of shopping and restaurants. But the hotel itself was pretty average as far as the hotel was extremely small, rooms very tight and the decor pretty dated and worn. Would not consider this to be a 4 star hotel - not even by NYC standards. […] Unless you get a great rate - there are probably better options in the city... Read moreGenuine Hotels.com guest review
"all in all; pleasant 4 night stay"
Sal, one of the guest attendants was always pleasant! He is knowledgeable of the city and a great go to for directions. The other employees was always helpful as well. The room was very small for just 2 people but overall not that bad. The water in the sink had very low pressure but nothing to complain about. All in all, great service, friendly staff, […] location is not far from Times Square. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )