Everyone at the hotel was wonderful and couldn't do enough for us. The chocolate chip cookie was a real treat. Only problem was the size of the room--very small for 2 people, and the advertised king bed was not king size. Otherwise the room and bath were clean and well appointed.Genuine Hotels.com guest review
The rooms were tiny, the rooms were run down, but it is tolerable to stay at. I have seem much worse. If I had to stay here again I could, but it would not be my first or second choice.Genuine Hotels.com guest review
Room was clean and up to date, but too small to be comfortableGenuine Hotels.com guest review
"Clean, updated, convenient place to stay"
Short walk from Penn Station (36th between 8th and 9th). Not much on block with Hotel. Close to entertainment, attractions, subway, dining options. Front desk staff were very helpful. Rooms were clean and updated. No issues with insects. Did not use hotel dining options. Hotel bar closes early (10PM).Genuine Hotels.com guest review
"Terrible Place to Stay"
The staff is nice and friendly. Where do I begin with what went wrong however. When we were there, one of the elevators did not work (there are only 2 elevators). It was raining we did not feel going out to eat. There was no one to wait on us to give us menus for about 15 minutes, and there was no one in the restaurant, so you can not use the excuse […] that it was busy. On top of this, they decided overcharge us by 20% of what hotels.com had quoted us. I had e-mail the hotels.com receipt to get them to refund my bill. My advice is to stay away from this hotel. Read moreGenuine Hotels.com guest review
"Long wait time"
Great location. Unfortunately, we requested early check-in and not only did we not get our room at the early check-in time, but we had to wait an extra hour and half to get our room.Genuine Hotels.com guest review
We took a overnight romantic getaway before I stared my chemo treatments, we timed it so we could check in at 3 pm just like our reservations said. When we got there they told us we couldn't check in till 4 pm unless I wanted 2 double beds, I laughed and said its a romantic getaway I reserved a king. He told me go get something to eat and it would be […] an hour. We did came back stood in line again, checked in with same desk clerk when I got to the room it was a double. I called asked to speak to manager and explained was given wrong room, was put on hold for 10 minutes, same person asked how he could help, explained again he informed me there were no more king beds. After going back and forth and telling him he told me there was one he told me a room had heating issues he was going to check, yep came back and the room with the heating problem was a king! Was very disappointed..... We've stayed here a couple of times and loved it too bad this happened! Read moreGenuine Hotels.com guest review
Pleasant stay. Near Times Square and Penn Station. Room was nicely decorated and seemed to have been recently renovated. One elevator was not working leaving only one available.Genuine Hotels.com guest review
"Macy's parade trip"
Great staff and serviceGenuine Hotels.com guest review
"Family Thanksgiving Parade Adventure"
The location was great. Not in the middle of the hustle and bustle, but very convenient. The staff was excellent. They were very friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
Clean, renovated, comfy, near subway. No complains.Genuine Hotels.com guest review
"DoubleTree Time Square NY"
Our stay was welcome by the stags and we enjoyed our time.Genuine Hotels.com guest review
"A good deal but not great"
The rooms are very clean and modernized, but also quite compact. The upbeat and efficient staff bent over backwards to be helpful and welcoming. But there were relentless elevator issues with one if the two cars out of commission. Very long waits and we actually gave up once and walked down 15 flights.Genuine Hotels.com guest review
"2014 Thanksgiving trip"
Wonderful stay during Thanksgiving holiday. Rooms a bit on the small side but adequate and very clean. Hotel staff were all terrific, friendly, accommodating, helpful, informative and definite ambassadors for the hotel, especially Sal who was absolutely tremendous and a true asset to the hotel.Genuine Hotels.com guest review
Stayed 1 night on a business trio- the room was clean and quite. Would stay again! Good value!Genuine Hotels.com guest review
"Double your fun at doubletree"
The staff was wonderful especially Richard. Everyone was kind and helpful and gave very good advice. The only negative was the hotel needs more elevators.Genuine Hotels.com guest review
This was a quick trip for business, that required just an overnight. The front desk staff was lovely and warm; they provided free internet, just to be nice, and the typical Doubletree cookies, on my arrival. But the room was small, felt cramped and cold, and all the compact flourescent bulbs just made it seem eerie. The street it's on is a side street […] a few blocks from Penn Station, which is fairly convenient (especially to subways) but there's business conducted all night, which meant loud trucks and street noise (they put ear plugs by the bedside and an explanation that NY is the city that never sleeps). I'd avoid this property. Read moreGenuine Hotels.com guest review
"Overall Good Hotel and Comfortable Stay"
On the whole, it was a good hotel. Got it a reasonable price. The only point of concern was that the avenue get deserted at night. But it was safe.Genuine Hotels.com guest review
"Small but friendly service"
The room is small. The view is not so great. But the staff were excellent! One of the best I've met so far. They were all very friendly and accommodating.Genuine Hotels.com guest review
"Great location and friendly staff"
I reserved a king size bed when I made the reservation. However, the bed might have been a double or possibly a queen.Genuine Hotels.com guest review
"Review of our stay"
The hotel was fine, room was a bit small a cramped for accessible room. The front desk service was very good.Genuine Hotels.com guest review
"Good time in Times Square!!!"
Had a very comfortable stay. Very conveniently located in the theater district near Times Square. Also, centrally located to restaurants and fun shopping. Would consider staying here again on a return visit to NYC....Genuine Hotels.com guest review
"I'd choose it again"
Overall positive experience. Slight negatives: I booked a king bed and got a double bed, but the room was good enough that I didn't make an issue (I was by myself). One day I returned to the room for a nap at 3:45 and it still wasn't cleaned, so I had to come back 15 minutes later. The hotel comped me with a free breakfast the next morning, so that […] was fine. Great view from the bay window, 16th floor; lots of desk outlets for recharging; nice glass-enclosed shower; really friendly staff; fairly short elevator wait times; great Thai restaurant around the corner on 9th Ave. Read moreGenuine Hotels.com guest review
"Nothing fancy but clean and friendly!"
Such a friendly staff!!! Yummy cookies!Genuine Hotels.com guest review
Everyone there was very helpful and friendly. Richard was awsome and offered sp much help!Genuine Hotels.com guest review
"non misresentative of DoubleTree"
Hotel is awful- needs work. Mildew on walls; shower needs corking. Customer service was stellar!Genuine Hotels.com guest review
"Nice staff and great neighborhood, but tiny room"
Nice staff but the room was the size of a closet, and was not the king sized bed that I booked on hotels.com.Genuine Hotels.com guest review
"Hate it !"
Terrible location, although close to the Penn Station.Genuine Hotels.com guest review
I was given a cityview on the 25th floor. Not worth the view. We were three persons and we could not stand next to each other in any point in the room. We even had a hard time finding a place to put our luggage inside the room. The shower had mold . Also, it was the first time that they made me wait 3 hours to check in until exactly 4 PM, even when […] they saw I was with a person in a wheelchair. The only positive thing was Diego he went out of his way for making our time waiting there the least uncomfortable possible.I will not stay here again. Read moreGenuine Hotels.com guest review
"UNSATISFIED CUSTOMER IN NEW YORK"
NO ADVERTISED COOKIE WAS GIVEN. ROOM WAS SO SMALL YOU COULD HARDLY TURN AROUND. VERY VERY LIMITED SPACE TO PUT CLOTHES AWAY. THE SAFE WAS AT THE BOTTOM OF THE CLOSET, COULDN'T READ LOCK. NO PLACE TO SIT BESIDES A DESK CHAIR. LIGHTING WAS POOR. BATHROOM SHOWER NEEDED RE-CAULKING AND NO BATHMAT TO PREVENT SLIPPING. AIR CONDITIONER WOULDN'T SHUT OFF, SO, […] WE CALLED THE DESK AND AN ENGINEER CAME UP AND HE COULDN'T SHUT IT OFF EITHER, SO, INSTEAD OF OFFERING US ANOTHER ROOM, THEY JUST PULLED THE PLUG ON THE AIR CONDITIONER. FOR THE OUTRAGEOUS PRICE WE PAID I THINK THIS HOTEL SHOULD BE MUCH BETTER. NOT CONVENIENT TO ANYTHING IN THE CITY (ADVERTISED AS SO). NO SHUTTLE. Read moreGenuine Hotels.com guest review
Excellent hotel right in the middle of the Garment District.Genuine Hotels.com guest review
"Small but nice"
My stay was good, hotel rooms are extremly small. Definetly not fit for two people or two beds. No room for luggage! Other then that the room was clean and nice. Hotel was super friendly and clean. Must say have to love the free cookies.Genuine Hotels.com guest review
Room too small!Genuine Hotels.com guest review
"Great Place to Stay"
We enjoyed our stay at Double Tree. The rooms were clean, the hotel staff were pleasant and helpful. Upon arrival they held our luggage for us so that we could begin our day in NYC. The delicious warm chocolate chip cookies they provided throughout our 2 night stay were a great surprise, as was the bottled water in our room. They were able to recommend […] a good place near by for a quick lunch before our departure. They also answered questions and supplied a map to help us find our way. The location was close to Time Square and to one of our tour bus stops. Read moreGenuine Hotels.com guest review
"Perfect Weekend Trip!"
Great Stay. The wonderful and attentive staff made the stay so much fun. I have stayed at many other NYC hotels and never encountered such great service. Location was perfect...off the beaten path and right off of 9th near many restaurants and pubs. Room size was perfect and great price for NYC. Will definitely stay here again. Cookies were power food […] for the day! Read moreGenuine Hotels.com guest review
Hotel was conveniently located near Madison Square Garden where we saw the New York Rangers defeat the San Jose Sharks! Our room was clean and comfortable. Just as important was the friendliest and most accommodating staff! Not to mention warm chocolate chip cookies upon arrival! Will definitely stay again.Genuine Hotels.com guest review
"Really small rooms and no good service"
Really small rooms and noone takes care of the rooms ir ask if you need room cleaning. Trash And dirty towels on the middler of the aisles . DissapoiintedGenuine Hotels.com guest review
"Nice and cozy!"
Yes, the room was small but for one person, it was super cozy and nice! I was very comfortable and I loved it.Genuine Hotels.com guest review
"Very Convenient Location, Average Everything Else"
The location is great, and the price was reasonable. The rooms were also very clean and nice (though small, but that is to be expected in Manhattan). Also the front desk staff was fantastic. Those are the pros. The cons were that the building is very old and the air is very dry. Also, the food costs a lot but is very basic and leaves a lot to be desired. […] All in all, I recommend it as a place to stay, but would advise you to dine elsewhere if you are staying there. Read moreGenuine Hotels.com guest review
So clean, so well located. The staff is SUPER nice and helpful. Staying here made my trip to NYC easy. Worth staying at!Genuine Hotels.com guest review
"Friendly Staff in NYC? True!"
Nice staff, easy walk to Javitts but a small room, even by NYC standards. Their on-site restaurant is not good, but there are plenty of great places within 1-6 blocks.Genuine Hotels.com guest review
"Close to Penn Station and Times Sqaure"
One and a half blocks from Penn Station! Loved the fact it was so close to Times Square and the Theatre District. Also, not to far from the Highline in Chelsea. The hotel is by a garage for the food trucks, so a lot of boxes on the street and trash. But the location was so fabulous, probably would stay there again. We ate at the Hotel's Restaurant, […] server was nice and the food was pricey but wasn't bad. Nice room, good location. Hotel was showing signs of aging in the room, not bad though. Staff was very friendly and helpful. Read moreGenuine Hotels.com guest review
"good place to stay at discount"
old hotel fixed up for doubletree: space is squeezed. strange combo of luxury fittings in a tiny room. Good double-paned windows keep it quiet. Good for a couple of nights. 5 blocks from Port Authority, easy walk. Commercial neighborhood: not many restaurants close by.Genuine Hotels.com guest review
good greating, nice room (but small)Genuine Hotels.com guest review
"Great location and Awesome Staff"
We would book this hotel again, and recommend it to friends and family. When we arrived they greeted us at check in with warm chocolate chip cookies; nice surprise! Sal helped us with our luggage, recommending places to eat and even hailing a cab for us whenever we needed it. We had a room with two double beds, which were super comfortable and sheets […] that were crisp & clean, but as with any other NYC hotel it was pretty small; it wasn't a big deal to us, since we came to have fun and not hang out in a hotel room. The only thing they could improve on is that the design of the shower made it leak water all over the floor everytime we showered, and the bathroom could use a place to store toiletries, like a shelf under the vanity or something. Read moreGenuine Hotels.com guest review
Came in a group of six and 2 of the 3 room reservations were not recorded properly. Requested three rooms be on same floor wss not able to be accommodated. Front desk staff were not very courteous with exception of Todd and Sal who were very helpful.lGenuine Hotels.com guest review
"Staff that absolutely Shines"
Great location.Great Hospitality. Great Price. The staff make up for the shortcomings of the hotel (average food/ dining) highly recommendGenuine Hotels.com guest review
great location, clean and friendly staff. have been to nyc several times and this was well worth the price. will stay againGenuine Hotels.com guest review
Is not a luxurious hotel at all but is clean and comfortable, staff is very friendly.Genuine Hotels.com guest review
Very good but they need new curtains, existing ones are a bit shabby.Genuine Hotels.com guest review
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