"Very satisfied with the hotel"
Very friendly staff. The hotel was convenient to theaters that we were attending and not far from Megabus stop.Genuine Hotels.com guest review
Fantastic location, easy to get to, courteous staff - we came to the city to celebrate a milestone birthday and see Jimmy Fallon.Genuine Hotels.com guest review
"Best front desk staff!!! Thanks!!!"
They have the best front desk staff. There was one agent specifically ( Jennifer or Jessica) She is so friendly, helpful and knowledgeable about the city.Genuine Hotels.com guest review
"Convenient locations and great deal!"
This was a quick trip to the city and I chose this because of the nightly rate and liked the hotels's location between Penn Statuon and Times Square. My room was small, and the first night I noticed noise as doors closed until quite late, but it was comfortable and must have settled down after the weekend. The hotel staff was pleasant and I had no probelms […] during my stay. Read moreGenuine Hotels.com guest review
Solid hotel, great price for location. Only had one working elevator at the time, but other than that it was great.Genuine Hotels.com guest review
"Very solid, if a little off the beaten path"
For just a little over $100/night (during January and lowest season), I have zero complaints. In NYC, anything with a moderate price tag is going to be a smaller room. This was but it was plenty large enough for 2 doubles, a small closet, small dresser and small desk. The bathroom was larger than expected.Genuine Hotels.com guest review
The room was EXTREMELY small.Genuine Hotels.com guest review
"Douletree Hilton Rocks!"
We had an awesome stay. It was clean pleasant looking and the staff was friendly and accommodating.Genuine Hotels.com guest review
The staff downstairs was great but the room service was bad. She threw our pillows on the floor, tried to walk around them, and then put them back on the bed... she should have kept the pillows on the bed. The comforters were old and smelled and the bed was very uncomfortable as well.Genuine Hotels.com guest review
Very nice hotel, Very clean room, great service, nice staff.Genuine Hotels.com guest review
"Great NY Hotel"
Easy walk to Jacob Javits Convention Center.Genuine Hotels.com guest review
I was very pleased with this hotel. For the price I thought it would be sub standard but I am glad I was wrong. Room and amenities were great, most of staff was great, location even greater. Perfect place for the much needed time awayGenuine Hotels.com guest review
Perfect stayGenuine Hotels.com guest review
"New York getaway"
We received excellent customer service from the moment we arrived.Genuine Hotels.com guest review
"Small and noisy"
Ther price was right but the room was too small and the it did not keep the noise from the outside out . although the staff was excellent ,when i asked about a larger room they responded so quickly the had undoubtedly heard the request many times . In a pinch an its ok room, but not for a nice getaway in the city . Very small room ,noisy and Wifi is […] not free . Read moreGenuine Hotels.com guest review
"Great Location, Service and Hotel !!!"
This may become my preferred spot to stay when I go to NYC. Everything about this place was perfect.Genuine Hotels.com guest review
"Great find for a hotel in NYC!"
I was impressed with the hotel and especially the star. I would stay there again.Genuine Hotels.com guest review
"convenient and a solid staff"
Convenient location and a great staff- a little beat up given how new it isGenuine Hotels.com guest review
"Recent Doubletree stay"
Stayed here for business - lobby and rooms were clean and staff were very attentive. I'd definitely stay here again.Genuine Hotels.com guest review
"STAY AT THIS HOTEL!! It's the best!!"
We've stayed at this DoubleTree several times now. The staff cannot *possibly* be any nicer, better informed, or helpful. The hotel is walking distance to pretty much anything from Chelsea to HKitchen. The rooms are "NYC smaller", but seriously, you don't feel it because they are decorated and arranged so nicely. And the bathrooms are absolutely gorgeous. […] We stayed for 6 days/5 nights, and this Hilton just helped make our NYC week *perfect*. Read moreGenuine Hotels.com guest review
"Christmas in NY"
We had a great Christmas time in New York! All the Hotel staff members are nice and we enjoyed our stay in Double Tree by Hilton a lot! The best of everything is its location!Genuine Hotels.com guest review
Great hotel for the money. We stayed for new years and found the staff to be friendly and knowledgeable. Just a few blocks off times square, Madison Square Garden, port authority and the subway.Genuine Hotels.com guest review
We had a lovely stay! Staff was friendly and accomadating. Rooms were clean and the bed was so comfortable. Cookies were a huge hit as well :)Genuine Hotels.com guest review
"Great place to stay in NY but.."
Everything was perfect for the night that I stayed in the king room. My only qualm is that the rooms were smaller than I thought for the price I paid. The neighborhood is pretty safe but not the neatest. However, since it was so close to so many attractions and 9th ave where there are several decently priced restaurants, it was worth it.Genuine Hotels.com guest review
"Not a good experience."
The room was very very small. Almost impossible to move around with 2 of us in the room. The shower head was not working properly. The AC was not working properly. We will never stay at this Hilton again.Genuine Hotels.com guest review
"GREAT LOCATION, EXCEPTIONAL STAFF"
Loved the location, walking distance from everything! EXCEPTIONAL STAFFGenuine Hotels.com guest review
This was an excellent hotel. The entire staff was friendly and always helpful. We really enjoyed our stay.Genuine Hotels.com guest review
"id go back again"
Elevator was to slow....Genuine Hotels.com guest review
"Perfect for a quick, 1-night stay."
Quick, 1-night stay. Room was tiny, but clean and the amenities were fine. perfect for what we needed, couldn't beat the price.Genuine Hotels.com guest review
i had a great time! The location is on a quieter street right by penn station. We were able check in early as got cookies when we checked in! The hotel provides free bottles of water which was really nice. It was a really good value too since we paid around $130 a night.Genuine Hotels.com guest review
Good location for bus and subwayGenuine Hotels.com guest review
Very convenient to MSG, could see Empire State building from room window, plenty of restaurants in area to choose from, over all a great stay! Small room but clean and bed very comfortable, front desk friendly and helpful.Genuine Hotels.com guest review
Stayed here for 5 nights with my family. The hotel staff were all very friendly and helpful. The hotel and the rooms were very clean. This hotel had to pitfalls for us, they only have 2 elevators and dury busy times it could be a 10 minute wait for an elevator and the the rooms were very small even by NYC standards, I wouldn't recommend for more than […] 2 players (3 max) The hotel is 2 blocks from penn station, 2 from herald sqaure, and 6 from times square. The location is perfect for tourist! Read moreGenuine Hotels.com guest review
Room was very small but the staff was amazingGenuine Hotels.com guest review
Everyone at the hotel was wonderful and couldn't do enough for us. The chocolate chip cookie was a real treat. Only problem was the size of the room--very small for 2 people, and the advertised king bed was not king size. Otherwise the room and bath were clean and well appointed.Genuine Hotels.com guest review
The rooms were tiny, the rooms were run down, but it is tolerable to stay at. I have seem much worse. If I had to stay here again I could, but it would not be my first or second choice.Genuine Hotels.com guest review
Room was clean and up to date, but too small to be comfortableGenuine Hotels.com guest review
"Clean, updated, convenient place to stay"
Short walk from Penn Station (36th between 8th and 9th). Not much on block with Hotel. Close to entertainment, attractions, subway, dining options. Front desk staff were very helpful. Rooms were clean and updated. No issues with insects. Did not use hotel dining options. Hotel bar closes early (10PM).Genuine Hotels.com guest review
"Terrible Place to Stay"
The staff is nice and friendly. Where do I begin with what went wrong however. When we were there, one of the elevators did not work (there are only 2 elevators). It was raining we did not feel going out to eat. There was no one to wait on us to give us menus for about 15 minutes, and there was no one in the restaurant, so you can not use the excuse […] that it was busy. On top of this, they decided overcharge us by 20% of what hotels.com had quoted us. I had e-mail the hotels.com receipt to get them to refund my bill. My advice is to stay away from this hotel. Read moreGenuine Hotels.com guest review
"Long wait time"
Great location. Unfortunately, we requested early check-in and not only did we not get our room at the early check-in time, but we had to wait an extra hour and half to get our room.Genuine Hotels.com guest review
We took a overnight romantic getaway before I stared my chemo treatments, we timed it so we could check in at 3 pm just like our reservations said. When we got there they told us we couldn't check in till 4 pm unless I wanted 2 double beds, I laughed and said its a romantic getaway I reserved a king. He told me go get something to eat and it would be […] an hour. We did came back stood in line again, checked in with same desk clerk when I got to the room it was a double. I called asked to speak to manager and explained was given wrong room, was put on hold for 10 minutes, same person asked how he could help, explained again he informed me there were no more king beds. After going back and forth and telling him he told me there was one he told me a room had heating issues he was going to check, yep came back and the room with the heating problem was a king! Was very disappointed..... We've stayed here a couple of times and loved it too bad this happened! Read moreGenuine Hotels.com guest review
Pleasant stay. Near Times Square and Penn Station. Room was nicely decorated and seemed to have been recently renovated. One elevator was not working leaving only one available.Genuine Hotels.com guest review
"Macy's parade trip"
Great staff and serviceGenuine Hotels.com guest review
"Family Thanksgiving Parade Adventure"
The location was great. Not in the middle of the hustle and bustle, but very convenient. The staff was excellent. They were very friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
Clean, renovated, comfy, near subway. No complains.Genuine Hotels.com guest review
"DoubleTree Time Square NY"
Our stay was welcome by the stags and we enjoyed our time.Genuine Hotels.com guest review
"A good deal but not great"
The rooms are very clean and modernized, but also quite compact. The upbeat and efficient staff bent over backwards to be helpful and welcoming. But there were relentless elevator issues with one if the two cars out of commission. Very long waits and we actually gave up once and walked down 15 flights.Genuine Hotels.com guest review
"2014 Thanksgiving trip"
Wonderful stay during Thanksgiving holiday. Rooms a bit on the small side but adequate and very clean. Hotel staff were all terrific, friendly, accommodating, helpful, informative and definite ambassadors for the hotel, especially Sal who was absolutely tremendous and a true asset to the hotel.Genuine Hotels.com guest review
Stayed 1 night on a business trio- the room was clean and quite. Would stay again! Good value!Genuine Hotels.com guest review
"Double your fun at doubletree"
The staff was wonderful especially Richard. Everyone was kind and helpful and gave very good advice. The only negative was the hotel needs more elevators.Genuine Hotels.com guest review
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