Nice stay, and comfortable location and room for the price.Genuine Hotels.com guest review
the gym is really nice for a small property!Genuine Hotels.com guest review
Overall, the hotel was very nice, and in a great location for my trip. I surprised my girlfriend for Valentine's Day with the trip to NYC and a concert at Madison Square Garden. The hotel was only minutes away from MSG / Penn Station (we took a train in from Hamilton, NJ), and was also fairly centrally located with the various sites we went to see on […] Saturday afternoon. The other bonus, aside from Double Tree's standard warm cookies you get a check-in, was that they stored our luggage after we checked out so we didn't have to carry it around while site seeing. I would definitely stay here again, as the price, location and overall comfort were excellent! Read moreGenuine Hotels.com guest review
"6 out of 10"
Is clean and wonderful food but didn't like the size of room and surrounding neighborhoodGenuine Hotels.com guest review
Went to see a show at the Madison Square Garden, very convenient from this hotel to the venue.Genuine Hotels.com guest review
"Good for the Buck?"
It's tiny, tiny particularly the bathroom. Very basic, but decent pricing.Genuine Hotels.com guest review
"Close to Madison Square Garden"
Pros: Good location, Staff took care of issues, very friendly at every interaction, gave us a free breakfast due to some room issues. Cons: I thought the room was too small - even for New York. My wife could barely walk around the bed on her side without kicking heater, and the nice chair barely made it out far enough to sit in, or move to either side […] of the bed (right or left side). Net of it is - the room is too small to be nice exactly, but if you can handle how small it is - it is good room for the price. Bathroom/Shower was nice but water pressure was not powerful enough for a great shower. It was OK otherwise - but so small we couldn't really hang out in the room if we weren't on the bed. Not a great romantic hotel as a result. Again - attentive staff. Kudos there but fell short of a 4 star due to size (3.5 IMO). Read moreGenuine Hotels.com guest review
Would reccomend!!Genuine Hotels.com guest review
"handy for going to the javits"
This hotel was great for our trip for a trade show at the Javits. Clean, convenient.Genuine Hotels.com guest review
"tiny, but good"
The location is perfect for trade shows at the Javitz Center. The room was tiny, but perfectly well appointed and clean. It's a great deal for business travel on a budget.Genuine Hotels.com guest review
Close to transportationGenuine Hotels.com guest review
"Wish I found this hotel a long time ago!"
"Was in NYC for Super Bowl weekend and booked this hotel through Hotels.com. I booked a king size bed room and the room itself was on the small size but it was really clean and I loved that there was no bath tub instead in it's place was a modern shower. The service here is exceptional from the moment you are greeted at the door! I want to thank Shaaka, […] Todd Taylor who is a newbie and checked me in! Todd also called me after I was in my room and wanted to know if there was anything further they could do for me. I also want to thank Jennifer for giving me two cookies on Saturday afternoon to tie me over before dinner - completely unexpected because I only asked for one! Lastly I want to thank Diego one of the bell captains who took my bags on Sunday after my check out so that I could go enjoy a great lunch with a close friend of mine! I have stayed at 5 star hotels property wise and I can honestly say that the service at the Double Tree surpasses the service at the 5 star hotels! Also love the location - short walk to Times Square, Port Authority, Macys, Flat Iron District and Union Sq. I go to NYC often and I am definitely staying here again!! Many thanks to the entire staff at the DoubleTree! You guys are AWESOME!" Read moreGenuine Hotels.com guest review
"Friendly staff / clean hotel"
All staff members were extremely friendly. Hotel was very clean. Only complaint would be is that the doors seemed paper thin. Could near everyone loud and clear in the hallway.Genuine Hotels.com guest review
"heating the freezer"
Did not start well, the room heater was competing with a gaping hole in the heater frame, freezing air flowing in unimpeded while heater cycled on and off too keep the room at 68. Hotel staff agreed to room change at midnight...second room much better...Genuine Hotels.com guest review
The hotel was near where we had to be and Broadway. The beds were comfortable and pillows soft. Great walk in shower. No vending machines in hotel for drinks. Cookie at check in is a bonus.Genuine Hotels.com guest review
"Good location would stay again."
I really enjoyed my stay and the cookies were excellent.Genuine Hotels.com guest review
"In the Middle of it All"
The DoubleTree was close to Times Square, restaurants, Metro. The hotel was clean, had a small bar downstairs, beds were comfortable. It was a quick walk to Times Square. The room was clean yet small, but the beds were really comfortable - pillows not so much. It had a small refrigerator in the room. I would definately stay here again.Genuine Hotels.com guest review
Clean room, but climate control was tricky - would alternate between cold and hot even though I wasn't changing the thermostat setting. Convenient location and friendly staff, but I was a bit disappointed that the staff didn't seem very familiar with dining and entertainment options within walking distance of the hotel.Genuine Hotels.com guest review
"Street noise was unbearable"
I booked this hotel because of it's close proximity to the Javitt's Convention Center. The hotel was very nice. The staff were extremely friendly, and the room, though small, was comfortable and clean. I had a problem with the heat which they immediately addressed. My issue with this hotel was the amount of street noise. I stayed for two nights. Both […] nights, the crashing sounds of dumpsters being emptied kept me awake all night. I was on the 7th floor, and it was like thunder claps right next to my head. It made for a long couple of days with barely any sleep. I will next time stay at my go-to hotel in Midtown, Double Tree Suites right in Time Square. Read moreGenuine Hotels.com guest review
"Very Nice Experience"
Very Pleased with all aspects, however, did not dine at the café. I did get an orange juice to go which cost a whopping $4.50. I would attribute this more to being in NYC than the hotel.Genuine Hotels.com guest review
Small but comfortable room. Proximity to Penn Station is great. Very nice restaurant for breakfast.Genuine Hotels.com guest review
"Great hotel for a great price"
I went up to NY for a two day trip with my borfriend. We booked the room last minute and got a great price. The hotel is very central and in a great location. The room was somewhat small but that was expected for NY and it didnt really matter because most of our time was spent out and about. The bead was very comfortable and the room was very nice and […] clean. The staff was really nice and friendly. I would definitly stay here again. Read moreGenuine Hotels.com guest review
"Not bad for price"
The best thing about this hotel was the comfy bed and was surprised how quiet the room was. Rooms are very small and had trouble with the elevators working. Had to take the stairs one day from the 20th floor. Booked a king bed but we checked in at about 7 pm and they didn't have any left. We were compensated with a free breakfast and moved rooms the […] following day. Overall ok for the great rate but not really very close to Times Square, very close to Madison sq garden though if going to game. Read moreGenuine Hotels.com guest review
A little pricey but very clean & great beds. For New York, room was very spacious. Wifi was an extra charge... Not expected and a disappointmentGenuine Hotels.com guest review
I loved this hotel, everyone was so friendly and the hotel was very nice and comfortable. If you're in New York City and want a place that's not too expensive and is in an area that allows you to easily access any part of the city, and is in walking distance from anything you might want to see or do, stay here!Genuine Hotels.com guest review
"Hotel Pictures On Website Will Fool You"
I would give the stay a 2 out of 10. The pictures on the hotel website look ten times better than the hotel currently looks. The elevator was extremely small and very slow. It took anywhere from ten to fifteen minutes for the elevator to reach you. The hotel room was very muggy and it was difficult to breathe in there. My allergies immediately started […] to bother me and we had to run the air conditioner in the room for the duration of our trip just to keep the room from being so stuffy. I could expect that during certain times of the year, but not December when we visited. The concierge on duty was very rude, but the bellman was nice. The food in the restaurant was gross! The cheese was imitation, and the eggs were as well. I have stayed in Double Tree hotels across the country on numerous occasions, but I have never had such a terrible experience. This Double Tree gives the brand a bad name!! Read moreGenuine Hotels.com guest review
Very nice hotel. Staff was very Friendly and helpful. Rooms were small but very nice. I would stay again.Genuine Hotels.com guest review
Perfect for events at Madison Square Garden.Genuine Hotels.com guest review
Great Place to stay at an affordable priceGenuine Hotels.com guest review
"Convenient, clean and reasonably priced."
Great tripGenuine Hotels.com guest review
Amazing just thought the rooms would be a little biggerGenuine Hotels.com guest review
The hotel staff could not have been more helpful and pleasant. Excellent customer service. The hotel location was not as close to the action as anticipated so be prepared to walk, taxi, or take public transportation to find some excitement. The room was very small with not much floor space to speak of. Additionally, we were on the 5th floor so street […] noise (in particular trash trucks) were an annoyance. When you find earplugs provided by the hotel on the nightstand, you have an idea what to expect. Read moreGenuine Hotels.com guest review
"clean and close"
Location was great for easy in an out of the city and great for walking to popular sights and locations. Very courteous staff. Room was clean and appeared recently renovated. No complaints here. Would stay again.Genuine Hotels.com guest review
"Close to Madison Square Garden"
Very clean rooms, , great service, well priced!Genuine Hotels.com guest review
"Rooms way too small but service good"
We think the room was tiny. The neighborhood a little too far west. The service was good though.Genuine Hotels.com guest review
Everything about it was great. They gave me a few warm cookies when I checked in. That was very sweet considering how cold it was outside! Overall experience was great!Genuine Hotels.com guest review
The hotel room was tiny. We could not even fit the crib provided by the hotel in it. There was no place to put your open bags. We had to close up our bags and put the beside the bed and then crawl around them to get to the bathroom. There was no soda machine in the entire hotel or even a gift store to buy soda. The morning buffet was a madhouse with […] far too few wait staff. The ice machines were only on certain floors. It was awful. Read moreGenuine Expedia guest review
"Pretty good hotel"
The location of the hotel is pretty good. The room was a little small compare to other double trees. But it's considered big amount these locate near times square.Genuine Hotels.com guest review
This hotel was a perfect location as it was close to the action not too close. We were able to walk everywhere. The room was a little on the smaller side but it suited our needs as we were not in the room much. The bathroom was up to date and very clean. The bed was very comfortable. I would definitely stay here again. The hotel staff was very acco […] modating. Read moreGenuine Expedia guest review
"Yay for the Doubletree!"
Hotel was great! Upon arrival staff was super friendly and even let us check in 1.5hour early:) Location was great for all the attractions in time square! Rooms were clean and comfortable and the beds were cozy with good linens. My only complaint would be that the elevators took FOREVER but it's a big hotel with a lot of floors. So we took the 18 floors […] of stairs the majority of the time ....which wasn't too bad because we were in a New York State of mind! Would definitely stay here again! Read moreGenuine Hotels.com guest review
"Okay, close to Lincoln Tunnel and 34th ST."
The room size was extremely small and quite a disappointment. Shower had quite a bit of black mold. Rug was really worn and looked dirty and we were stuck in end of hall near stairwell which when door was opened/closed, it was quite loud.Genuine Expedia guest review
"very comfortable bed"
After a long day of hanging out in NY, it was so nice to come back to a very comfortable bed. The staff was very nice & accommodating..The hotel was clean and perfectly located near everything..Genuine Hotels.com guest review
It was only for one night, so it is difficult to fairly represent. the room was clean,,but small.Genuine Hotels.com guest review
"I Enjoyed Our Stay"
We enjoyed our NYC weekend at the hotel. The staff was very friendly and accommodating, the room and hotel was clean and fresh, and it was nearby plenty of transportation. I would stay there again.Genuine Hotels.com guest review
Low value for the cost. I was offered a tiny room for 4 people (my wife, myself plus our two young boys). Honestly, It was impossible to move around it. Ice and water machine in the corridor of three different floors not working. Poor design of the shower door so that when opened to regulate water temperature th rest of the bathroom was splashed! Not […] everyone at the hotel reception seemed to know the hotel street parking rules on a Saturday.... Read moreGenuine Hotels.com guest review
"Excellent Location - Near Enough Yet Far Enough Aw"
Chose the hotel due to location as well as price and expectations of quality from the Hilton name. The staff was exceptional! Very helpful and accommodating. (Special thanks to Jenni, Jamie, and Adam) The room was a little small but, considering the location, it was still an excellent value. Room was clean and still had all the expected amenities. Although […] we did not take advantage of them, it was nice to know there was an on-site restaurant, business center and gym. I would definitely stay here again Read moreGenuine Expedia guest review
"Very Nice Hotel for the Money"
We went to NYC to see a show at Madison Square Garden. The hotel is small, but, it is only 2 blocks from MSG and Broadway. Very close to Javits and subway as well. The hotel does not have a parking lot, but, there are plenty of parking lots close by to choose from. The neighborhood is very quiet. The room was on the small side, but, it was very nicely […] appointed. Beautiful bathroom with tile & walk in shower. I would definately stay again. The price I paid was a great deal for NYC. Read moreGenuine Hotels.com guest review
"Great hotel if you are attending event at Javitz"
Great staff, and clean, comfortable rooms. Walking distance to Javitz, and lots of great restaurants nearby. Will definitely look at staying here again.Genuine Hotels.com guest review
The hotel is in a very good location, close to subway station and easy walk to uptown. All the staff were very nice and accomodating from the moment we walked in the door when they greeted us with warm cookies. Our room was a bit on the small side but really how much time do you stay in them! The bathroom was especially small with no counter space due […] to an unusual corner sink. No hooks to hang towels up either for reuse. Breakfast foods were tasty and well prepared. Read moreGenuine Expedia guest review
"New York City Business Trip"
This is the first time I have stayed at the Double Tree, but it won't be the last. The check in staff were fantastic, and each time I went through the lobby they were openly friendly and kind. The room was very comfortable and quiet, especially for NYC. Convenient location was a definite plus. Check out was easy.Genuine Hotels.com guest review
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