"Not a good experience."
The room was very very small. Almost impossible to move around with 2 of us in the room. The shower head was not working properly. The AC was not working properly. We will never stay at this Hilton again.Genuine Hotels.com guest review
"GREAT LOCATION, EXCEPTIONAL STAFF"
Loved the location, walking distance from everything! EXCEPTIONAL STAFFGenuine Hotels.com guest review
This was an excellent hotel. The entire staff was friendly and always helpful. We really enjoyed our stay.Genuine Hotels.com guest review
"id go back again"
Elevator was to slow....Genuine Hotels.com guest review
"Perfect for a quick, 1-night stay."
Quick, 1-night stay. Room was tiny, but clean and the amenities were fine. perfect for what we needed, couldn't beat the price.Genuine Hotels.com guest review
i had a great time! The location is on a quieter street right by penn station. We were able check in early as got cookies when we checked in! The hotel provides free bottles of water which was really nice. It was a really good value too since we paid around $130 a night.Genuine Hotels.com guest review
Good location for bus and subwayGenuine Hotels.com guest review
Very convenient to MSG, could see Empire State building from room window, plenty of restaurants in area to choose from, over all a great stay! Small room but clean and bed very comfortable, front desk friendly and helpful.Genuine Hotels.com guest review
Stayed here for 5 nights with my family. The hotel staff were all very friendly and helpful. The hotel and the rooms were very clean. This hotel had to pitfalls for us, they only have 2 elevators and dury busy times it could be a 10 minute wait for an elevator and the the rooms were very small even by NYC standards, I wouldn't recommend for more than […] 2 players (3 max) The hotel is 2 blocks from penn station, 2 from herald sqaure, and 6 from times square. The location is perfect for tourist! Read moreGenuine Hotels.com guest review
Room was very small but the staff was amazingGenuine Hotels.com guest review
Everyone at the hotel was wonderful and couldn't do enough for us. The chocolate chip cookie was a real treat. Only problem was the size of the room--very small for 2 people, and the advertised king bed was not king size. Otherwise the room and bath were clean and well appointed.Genuine Hotels.com guest review
The rooms were tiny, the rooms were run down, but it is tolerable to stay at. I have seem much worse. If I had to stay here again I could, but it would not be my first or second choice.Genuine Hotels.com guest review
Room was clean and up to date, but too small to be comfortableGenuine Hotels.com guest review
"Clean, updated, convenient place to stay"
Short walk from Penn Station (36th between 8th and 9th). Not much on block with Hotel. Close to entertainment, attractions, subway, dining options. Front desk staff were very helpful. Rooms were clean and updated. No issues with insects. Did not use hotel dining options. Hotel bar closes early (10PM).Genuine Hotels.com guest review
"Terrible Place to Stay"
The staff is nice and friendly. Where do I begin with what went wrong however. When we were there, one of the elevators did not work (there are only 2 elevators). It was raining we did not feel going out to eat. There was no one to wait on us to give us menus for about 15 minutes, and there was no one in the restaurant, so you can not use the excuse […] that it was busy. On top of this, they decided overcharge us by 20% of what hotels.com had quoted us. I had e-mail the hotels.com receipt to get them to refund my bill. My advice is to stay away from this hotel. Read moreGenuine Hotels.com guest review
"Long wait time"
Great location. Unfortunately, we requested early check-in and not only did we not get our room at the early check-in time, but we had to wait an extra hour and half to get our room.Genuine Hotels.com guest review
We took a overnight romantic getaway before I stared my chemo treatments, we timed it so we could check in at 3 pm just like our reservations said. When we got there they told us we couldn't check in till 4 pm unless I wanted 2 double beds, I laughed and said its a romantic getaway I reserved a king. He told me go get something to eat and it would be […] an hour. We did came back stood in line again, checked in with same desk clerk when I got to the room it was a double. I called asked to speak to manager and explained was given wrong room, was put on hold for 10 minutes, same person asked how he could help, explained again he informed me there were no more king beds. After going back and forth and telling him he told me there was one he told me a room had heating issues he was going to check, yep came back and the room with the heating problem was a king! Was very disappointed..... We've stayed here a couple of times and loved it too bad this happened! Read moreGenuine Hotels.com guest review
Pleasant stay. Near Times Square and Penn Station. Room was nicely decorated and seemed to have been recently renovated. One elevator was not working leaving only one available.Genuine Hotels.com guest review
"Macy's parade trip"
Great staff and serviceGenuine Hotels.com guest review
"Family Thanksgiving Parade Adventure"
The location was great. Not in the middle of the hustle and bustle, but very convenient. The staff was excellent. They were very friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
Clean, renovated, comfy, near subway. No complains.Genuine Hotels.com guest review
"DoubleTree Time Square NY"
Our stay was welcome by the stags and we enjoyed our time.Genuine Hotels.com guest review
"A good deal but not great"
The rooms are very clean and modernized, but also quite compact. The upbeat and efficient staff bent over backwards to be helpful and welcoming. But there were relentless elevator issues with one if the two cars out of commission. Very long waits and we actually gave up once and walked down 15 flights.Genuine Hotels.com guest review
"2014 Thanksgiving trip"
Wonderful stay during Thanksgiving holiday. Rooms a bit on the small side but adequate and very clean. Hotel staff were all terrific, friendly, accommodating, helpful, informative and definite ambassadors for the hotel, especially Sal who was absolutely tremendous and a true asset to the hotel.Genuine Hotels.com guest review
Stayed 1 night on a business trio- the room was clean and quite. Would stay again! Good value!Genuine Hotels.com guest review
"Great location and accommodating staff"
I loved staying at this hotel! The room was a tad tiny, but it was perfect for what we wanted--two comfy beds, a closet to hang nice clothes, and a good bathroom/shower. The locations was perfect--close enough to easily walk to Times Square and if you enjoy walking, Central Park, Empire State Building, the Rockefeller Center. etc. The hotel staff was […] extremely friendly and offered us services like free printing, accessible internet with a Hilton Honors membership (which is free and I highly recommend signing up for before going), and arranging a car to take us to JFK. Would recommend to anyone looking for a nice hotel for an affordable price! Read moreGenuine Expedia guest review
"Double your fun at doubletree"
The staff was wonderful especially Richard. Everyone was kind and helpful and gave very good advice. The only negative was the hotel needs more elevators.Genuine Hotels.com guest review
My experience is like writing this required area on this survey. it was a bit of a chore.Genuine Expedia guest review
This was a quick trip for business, that required just an overnight. The front desk staff was lovely and warm; they provided free internet, just to be nice, and the typical Doubletree cookies, on my arrival. But the room was small, felt cramped and cold, and all the compact flourescent bulbs just made it seem eerie. The street it's on is a side street […] a few blocks from Penn Station, which is fairly convenient (especially to subways) but there's business conducted all night, which meant loud trucks and street noise (they put ear plugs by the bedside and an explanation that NY is the city that never sleeps). I'd avoid this property. Read moreGenuine Hotels.com guest review
"Overall Good Hotel and Comfortable Stay"
On the whole, it was a good hotel. Got it a reasonable price. The only point of concern was that the avenue get deserted at night. But it was safe.Genuine Hotels.com guest review
"Small but friendly service"
The room is small. The view is not so great. But the staff were excellent! One of the best I've met so far. They were all very friendly and accommodating.Genuine Hotels.com guest review
"Great location and friendly staff"
I reserved a king size bed when I made the reservation. However, the bed might have been a double or possibly a queen.Genuine Hotels.com guest review
No one to help with luggage, had to carry all by myself, I put something in the refrigerator and it was removed by the house keepers. The staff aren't friendly even when you greetGenuine Expedia guest review
"Review of our stay"
The hotel was fine, room was a bit small a cramped for accessible room. The front desk service was very good.Genuine Hotels.com guest review
"Good time in Times Square!!!"
Had a very comfortable stay. Very conveniently located in the theater district near Times Square. Also, centrally located to restaurants and fun shopping. Would consider staying here again on a return visit to NYC....Genuine Hotels.com guest review
"I'd choose it again"
Overall positive experience. Slight negatives: I booked a king bed and got a double bed, but the room was good enough that I didn't make an issue (I was by myself). One day I returned to the room for a nap at 3:45 and it still wasn't cleaned, so I had to come back 15 minutes later. The hotel comped me with a free breakfast the next morning, so that […] was fine. Great view from the bay window, 16th floor; lots of desk outlets for recharging; nice glass-enclosed shower; really friendly staff; fairly short elevator wait times; great Thai restaurant around the corner on 9th Ave. Read moreGenuine Hotels.com guest review
"Nothing fancy but clean and friendly!"
Such a friendly staff!!! Yummy cookies!Genuine Hotels.com guest review
Everyone there was very helpful and friendly. Richard was awsome and offered sp much help!Genuine Hotels.com guest review
"non misresentative of DoubleTree"
Hotel is awful- needs work. Mildew on walls; shower needs corking. Customer service was stellar!Genuine Hotels.com guest review
"Nice staff and great neighborhood, but tiny room"
Nice staff but the room was the size of a closet, and was not the king sized bed that I booked on hotels.com.Genuine Hotels.com guest review
"Hate it !"
Terrible location, although close to the Penn Station.Genuine Hotels.com guest review
I was given a cityview on the 25th floor. Not worth the view. We were three persons and we could not stand next to each other in any point in the room. We even had a hard time finding a place to put our luggage inside the room. The shower had mold . Also, it was the first time that they made me wait 3 hours to check in until exactly 4 PM, even when […] they saw I was with a person in a wheelchair. The only positive thing was Diego he went out of his way for making our time waiting there the least uncomfortable possible.I will not stay here again. Read moreGenuine Hotels.com guest review
"UNSATISFIED CUSTOMER IN NEW YORK"
NO ADVERTISED COOKIE WAS GIVEN. ROOM WAS SO SMALL YOU COULD HARDLY TURN AROUND. VERY VERY LIMITED SPACE TO PUT CLOTHES AWAY. THE SAFE WAS AT THE BOTTOM OF THE CLOSET, COULDN'T READ LOCK. NO PLACE TO SIT BESIDES A DESK CHAIR. LIGHTING WAS POOR. BATHROOM SHOWER NEEDED RE-CAULKING AND NO BATHMAT TO PREVENT SLIPPING. AIR CONDITIONER WOULDN'T SHUT OFF, SO, […] WE CALLED THE DESK AND AN ENGINEER CAME UP AND HE COULDN'T SHUT IT OFF EITHER, SO, INSTEAD OF OFFERING US ANOTHER ROOM, THEY JUST PULLED THE PLUG ON THE AIR CONDITIONER. FOR THE OUTRAGEOUS PRICE WE PAID I THINK THIS HOTEL SHOULD BE MUCH BETTER. NOT CONVENIENT TO ANYTHING IN THE CITY (ADVERTISED AS SO). NO SHUTTLE. Read moreGenuine Hotels.com guest review
Excellent hotel right in the middle of the Garment District.Genuine Hotels.com guest review
"Good location to visit any place in Manhattan."
Elevator was sometimes terribly slow. When I wanted to go down to 1F from 12F in the evening, elevators never stoped at 12F. After 15 min, I decided to take an upgoing elevator and finally I could get 1F.Genuine Expedia guest review
"Small but nice"
My stay was good, hotel rooms are extremly small. Definetly not fit for two people or two beds. No room for luggage! Other then that the room was clean and nice. Hotel was super friendly and clean. Must say have to love the free cookies.Genuine Hotels.com guest review
Room too small!Genuine Hotels.com guest review
"4 days in the City......"
We met our kids & grandkids in NYC to show the grand's the big sites ! Picked the 36th st. Doubletree because of convenient location for walks and subways. Check-in was easy for both of our rooms and Concierge was helpful in choosing walkable restaurants. Rooms were very clean and comfortable. There was breakfast available if needed or you could walk […] to a close by diner. If we traveled to NYC again would choose this hotel. Read moreGenuine Expedia guest review
"Great Place to Stay"
We enjoyed our stay at Double Tree. The rooms were clean, the hotel staff were pleasant and helpful. Upon arrival they held our luggage for us so that we could begin our day in NYC. The delicious warm chocolate chip cookies they provided throughout our 2 night stay were a great surprise, as was the bottled water in our room. They were able to recommend […] a good place near by for a quick lunch before our departure. They also answered questions and supplied a map to help us find our way. The location was close to Time Square and to one of our tour bus stops. Read moreGenuine Hotels.com guest review
we stayed for 7 nights..first off there was no way to keep anything cold, such as drinks in your room. closet door never stayed closed. Bathroom door we had to keep propped open as it slammed shut every time. no dress drawer area at all only a BOOK shelf to put anything out of your suitcase on. The tub that we had to negotiate for had no stopper, we […] had to call room service. The lighting was way out dated. Over all we basically did not like the room at all. However, the staff was AMAZING! Sal was outstanding as well as I believe his name was Adam. Jennifer was great at your front desk also. We can not say enough great things about your staff. However for the money and what we perceived to be what the hotel was, zero! Almost forgot, the t v kept freezing so it was very annoying to even attempt to watch..bad for us when trying to relax and had a computer chair to sit in, very poor quality for what we spent. Total was $2426.27! Read moreGenuine Expedia guest review
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