"Location, service and comfort"
Stayed for 3 nights in this hotel. Greeted with a very warm welcome by the ever helpful and friendly staff, Collin and Sal. Check in was fuss free and I even got extra cookies and complimentary wifi throughout my stays. Although a little rough on the edge, hotel is well kept. However, some constructive feedback for future improvement: housekeeper needs […] to do a thorough checklist needs when cleaning the room. Hairdryer need updated and just as I thought, it wasn't working when I need to use it. Reported to the Care Line and glad to have the problem solved immediately. In the bathroom there was a small card outlining an extensive set of complimentary toiletries which incl. hair comb, shower cap, sewing kit, shaving cream, etc. But from the day I arrived until I left, the toiletries only consists of shower gel, shampoo and body lotion. Not a deal breaker but for a 5-star hotel, I expect the service to be immaculate. All in all, I had a pleasant stay and wouldn't hesitate to recommend this hotel. Read moreGenuine Hotels.com guest review
Excellent. Superb staff.Genuine Hotels.com guest review
Very friendly and helpful staff, hotel is walking distance to the convention center and Penn Station. Not my favorite area in Manhattan, but turned out to be quite convenient to multiple subway lines.Genuine Hotels.com guest review
"Great price, excellent location!"
Hotel was great, staff (especially bellman) were exceptional. Really no complaints aside from the fact that there are only two elevators for the entire hotel and they are rather slow, reserve five minutes to get down to lobby from room. wish they would have had wifi in rooms but in the lobby was ok. Would def stay again!Genuine Hotels.com guest review
All staff was great!!!!!Genuine Hotels.com guest review
"Good Location and Value"
Overall our stay at the DoubleTree Hotel in Times Square South was okay. The location is close to Times Square and lots of shopping and restaurants. But the hotel itself was pretty average as far as the hotel was extremely small, rooms very tight and the decor pretty dated and worn. Would not consider this to be a 4 star hotel - not even by NYC standards. […] Unless you get a great rate - there are probably better options in the city... Read moreGenuine Hotels.com guest review
"all in all; pleasant 4 night stay"
Sal, one of the guest attendants was always pleasant! He is knowledgeable of the city and a great go to for directions. The other employees was always helpful as well. The room was very small for just 2 people but overall not that bad. The water in the sink had very low pressure but nothing to complain about. All in all, great service, friendly staff, […] location is not far from Times Square. Read moreGenuine Hotels.com guest review
Small rooms but it's NYC, the epitome of paying a fortune for a closet.Genuine Hotels.com guest review
"Customer Service was wonderful."
The staff was wonderful and helped us out on printing theater tickets and suggesting routes to take.Genuine Hotels.com guest review
"Worst Double Tree Stay EVER !!"
I typically stay at the Double Tree on Lexington but choose this one as we were a few blocks south and my girlfriend had never been to NYC. From the moment we arrived, the trip went bad. The overall atmosphere is nothing like any DT I have stayed. VERY cramped. I reserved a King and was given a Queen room that was smaller than my bathroom. Our toilet […] base was leaking all over the place so we then had to be moved to another room. We ordered room service and they were actually OUT of bottled water. We came home late from a night out and my card wouldn't work to the room to which a maintenance guy joked that it happens a lot. SERIOUSLY? My girlfriend also had to ask twice for a working hairdryer that took a solid 45 minutes to locate. I was told upon checkout that they would refund 1 of my nights.. DIDN'T happen. Safe to say I will never stay there again. If you are thinking Double Tree.... Do yourself a favor and choose the Lexington Times Square location. Read moreGenuine Hotels.com guest review
Staff very friendly and accommodating.Genuine Hotels.com guest review
"I'd stay again"
Friendly and accommodating staff. Good location. Clean room. Love the cookies!! I'd stay here again.Genuine Hotels.com guest review
Did not get the room I signed up for. Bar closed way too early. Shower leaked on floor with no way to stop it. No soda machine in the entire hotel. Just sucked. Will never go there again.Genuine Hotels.com guest review
We enjoyed our stay at the Double Tree Times Square South. We were greeted by friendly staff and a warm cookie! The rooms were very clean. Although one of the elevators was not working when we arrived, it was fixed quickly and we did not encounter any other drawbacks to the hotel. We would definitely stay there again.Genuine Hotels.com guest review
We found it frustrating that the on-site restaurant and associated room service had such limited hours. Breakfast at 10 or lunch at 3 could not be accommodated.Genuine Hotels.com guest review
We found this a nice place to explore from. The staff were very friendly and most were knowledgeable (we got multiple opinions about the fastest route to Grand Central by Metro). Elevators can be slow during peak times, but when we tried the stairs one time, we ran into trash/room-service trays making it hard to avoid them. Overall, our stay was pleasant, […] the hotel was nice, and we'd consider it again for our next trip. Read moreGenuine Hotels.com guest review
"Close to MSG"
We stayed over night as we were attending a concert at Madison Square Garden. The location of the hotel in proximity to MSG was perfect. The neighborhood where it was located was a little scary late at night (around midnight). There was a few people sleeping on the sidewalks across the street from the hotel and we found that a little disturbing. The […] hotel itself was very nice, very clean and the staff was very friendly and helpful. Even though we were a bit nervous at night, we would most likely stay again. Read moreGenuine Hotels.com guest review
"Good one for NYC"
It's not fancy, but nice and clean. For the price, it's a good one for NYC. I would stay there again if the price is right.Genuine Hotels.com guest review
"Nice position near restaurants and not far from Ti"
Pleasant hotel staff at reception. Nice position. Great comfortable bed! Lobby little poor, but very nice room. The pity it was too noisy..Genuine Expedia guest review
"Worst hotel experience in my life!"
I wouldn't know I didn't get to stay there. After multiple calls to the front desk. I called twice to make sure they understood that I was checking in late. My flight didn't arrive in NYC till 11:40pm. Needless to say after 2 calls and actually speaking to two different front desk clerks. They still managed to tell me that they had given my room aw […] ay! Read moreGenuine Hotels.com guest review
Rooms are small but well furnished, modern and clean and the bathroom is quite modern. Neighborhood is so-so. Close to the garment district but street itself is a bit shabby. One concern was no one minds the door in the evening to make sure no one getting on elevator who doesnt reside there.Brought that up with staff who said they would look into i […] t. Read moreGenuine Hotels.com guest review
"Good stay for a good price"
Would've liked to been a bit closer to Times Square but for the price we paid I can't complain too much. Totally quick, doable walk from the Penn train station which was nice and easy walk to Times Square. Wish breakfast had been included.Genuine Hotels.com guest review
"Noise at night"
They clean and restock the food trucks you see about town next door to the hotel and it is nosy on the lower floors at 3am. Ask for a room above the 10th floor.Genuine Hotels.com guest review
"Great Service & Accommodations in Midtown"
I booked this hotel because it was located walking distance to Penn Station and Javits Convention Center. It also received the best ratings for a hotel in the Garment District. I was very pleased with the service (friendly, attentive & efficient) and my accommodations (a quiet room which is exactly what I asked for). The breakfast room is attractive […] & has a lot of light. The fitness room is small but well equipped & has hand towels, TV plus filtered water. It's hard to find a great restaurant in the area; best to look on 8th or 9th Avenues. Tavola is a really nice and popular Italian Restaurant at 488 9th Avenue (bet. 37 & 38th) that I have gone to twice; great food & wine selection. IGK at 505 8th Avenue (near 36th St.) is a great place to pick up a sandwich, coffee or even Asian food; they seem to do everything well. Unlike other reviewers, I had no concerns with my personal safety in the area; arrived a few times by foot after dinner out about 9:30pm. No problems. Subway is close by as is Macy's at Herald's Square. Hotel rooms are quiet especially considering the busy midtown area. Read moreGenuine Hotels.com guest review
"Convenient location, minutes from Penn station"
Convenient Location. minutes walk from Penn Street Station.Genuine Expedia guest review
"DoubleTree never disappoints"
Despite the fact that all hotels in Manhattan are expensive, I was pleased with the value of DoubleTree Times Square South. The staff are wonderful, the beds are comfortable, and the quality of DoubleTree is maintained. The staff know nearly everything there is to know about New York City, and they politely and expertly help you get where you want to […] go. Sure, the dimensions of the rooms are a little cozy and the elevators are a tight squeeze. Never the less, mine was a very pleasant stay. Read moreGenuine Hotels.com guest review
"Nice hotel close to where we needed to be"
The smell and cleanliness was great it was close to where we needed to be. They offered us great recommendations when we asked of places to go.Genuine Expedia guest review
"Close to Penn Station and Time Square"
Was clean, and close to everything price was a little high for not being closer to times square. Entire staff was friendlyGenuine Expedia guest review
Staff was great! Hotel was clean. Location was good and within walking distance to many tourist spots. We would stay here again.Genuine Expedia guest review
"Great spot for Times Square activities"
Decent hotel for a reasonable price. The staff were very frienly (didn't blink at extending checkout time). Good location for walking between Penn Station and Times Square. The block is really dirty, but inside the hotel was fine. Would stay there again .Genuine Hotels.com guest review
The Double Tree staff was outstanding, from the moment I approached the front entrance through assisting me to my departure to LGA. I was disappointed that my booking through Hotels.com included free Wi-Fi and breakfast, but when I arrived I was told it was booked through a 3rd party and could not be honored.Genuine Hotels.com guest review
"Disappointing Front Desk Clerk"
The hotel itself, as you can see from my rating, was good enough except for the front desk service I have received Saturday evening, April 05, 2014 around between 5pm - 7pm. I was presently occupying room 509 at the time. My friend apparently left a package for me at the front desk unfortunately I was not around when she came as I was out. She left […] her name at the front desk, even left a card inside the package for easy identification. When I arrived to check on my package, the front desk clerk, an Asian lady with long black hair, fair complexioned around 5'4 tall, told me that there was no package for me. She checked her logbook, even asked her other co-worker and both confirmed that there was nothing for me. I noticed that there was a package behind them (a teal blue and white colored bag) which happened to be my package. The clerk just took a peep inside the bag and still claimed it was not for me. After around 2 hours, I went back downstairs to check on the package again. The Asian lady was not there at the time. The other lady co-worker who was present just grabbed the package (the bag that was sitting behind them since I first asked)and handed it to me. I find this service lousy. Packages left for hotel guests should be properly received and labeled. I was not satisfied with how they handled looking for my package. I hope this will not happen again to other guests in the future. I come from another country expecting comfort and convenience at your hotel. Your front desk clerk's laziness in looking for my package was very disappointing . She should undergo more training. What's worse is that she meets people on a daily basis, representing your hotel. Customer care and relations should be her priority! Read moreGenuine Hotels.com guest review
"close to MSG"
good location, small room......................................Genuine Expedia guest review
The room was great and very clean. Management was very nice especially the morning crew and the afternoon crew….Genuine Hotels.com guest review
"in town for the weekend."
My son and I stayed here for NCAA tournament at MSG.Genuine Expedia guest review
"Perfect for Madison Square Garden events"
Just what we needed. A well located hotel, convenient to walk to MSG, at a reasonable rate. And, with those great warm DoubleTree cookies at check in. Rooms are small, but given that I had no plans to do anything but sleep there, it was fine. Free wifi is nice, although when we logged on it was slow. I will use this hotel if I go to MSG or a show in […] the future. This is my second stay there and it is consistent. Also, very good coffee at breakfast. The rest of breakfast was a basic buffet. It was complimentary so no idea of the value of the breakfast. It met the bill for us. Read moreGenuine Hotels.com guest review
The staff are very nice and willing to help and answer questions but the rooms are nothing to brag about. The walk from the hotel to Times Square does wear on your feet after a day or twoGenuine Hotels.com guest review
It was nice but the rooms were sooooooo small!! Only two elevators and 26 floors waited forever!! It was very clean though .. We wouldn't book again !!Genuine Hotels.com guest review
"Ups and Downs..."
I was looking for a hotel close to Madison Square Garden as my wife and I were seeing Billy Joel. This hotel fit the bill perfectly. It was about a 1/2 mile walk to the Garden in a very busy and well lit area. We took the train into Grand Central and walked to the hotel. Took about 25-30 minutes to walk that route. POSITIVES: The hotel was clean, quiet, […] and comfortable. The room was nice with an updated flat screen television. As with most New York City Hotels, the room was small, but that didn't matter much. Clean bedding and bathroom, and very quiet. We didn't hear anything whether that be a neighbor or street noise. NEGATIVES: I only had three negatives. One, when we checked in at 5:00, the concierge was already gone and the staff that checked us in had little information about area restaurants that were not chains. Two, the hotel did not have free WIFI. This I found quite strange. Unless you are a Hilton Hotel Member, you have to pay for WIFI. I found it strange being in the heart of New York City without WIFI. And finally, the hotel, although 23 floors, has only two elevators. They were often full and we found ourselves "waiting for the next one" on multiple occasions. That's about it. Would I stay again? Sure... Read moreGenuine Hotels.com guest review
"Great for the price"
Our room was really clean, comfortable, had a nice view, and was in a pretty good location. The only complaint that I would have is that the room was the tiniest I have ever seen. If you only have two guests and are planning on staying in the same bed for only a few nights, this room was more fine. If you would like a little more space, this hotel would […] not be for you. If you want a clean room, comfortable bed, and to save some money, this hotel was perfect. Read moreGenuine Hotels.com guest review
"close to Time Square and Macy's"
Hotel was small but nice and clean. Shower leaked bad in while running. Overflow of water was a bit much but I didnt have a long stay. Someone did come right away to resolve the issue but I was checking out the same morning.Genuine Hotels.com guest review
"Not bad for the price"
I enjoyed my stay. The room was small but clean. Convenient, only two blocks from Penn Station. The staff was helpful, especially the doorman Richard. He was very energetic and always had a smile on his face. My only major gripe was the 4pm check in time. Hotels.com posted a 3pm check in time and after a long day of travel waiting in the lobby for an […] hour was not what I was looking forward to. Read moreGenuine Hotels.com guest review
I really enjoyed my stay with my fiancé. Wish I could've stayed longer. Really in walking distance of everything!Genuine Hotels.com guest review
It's a great place to stay... Good location too I was just upset because expedia stated there was valet service at the hotel and there is no valet there is a parking spot down the street but overall it was great. I love NYCGenuine Expedia guest review
"Warm cookies upon check-in"
Loved the staff! Only stayed for a few hours but everything went great. Bed was really comfortable!Genuine Expedia guest review
"good location, lots of stuff right around there..."
Great location, beds were comfy, staff was very nice and helpful. They put us in the wrong room, but quickly fixed the problem. New room floor wasn't vaccumed for some reason but bathroom was really nice and clean.Genuine Hotels.com guest review
Employees at this hotel behave as if it is all there for their convenience; and not of their guests. On three separate occasions during my five day stay I saw one elevator held up with the door open while the employee was talking to the front desk, keeping a line of up to seven people waiting for the next elevator. This means that behavior is with the […] knowledge and consent of the management. Read moreGenuine Hotels.com guest review
"Stayed close to Javits Center"
Staff is helpful and friendly. Rooms are small but totally served my purpose which was to be close to the Javits Center. Restaurants in the area are hit and miss but if you Google good Hells Kitchen you'll find a few good recommendations within walking distance.Genuine Hotels.com guest review
Nice stay, and comfortable location and room for the price.Genuine Hotels.com guest review
the gym is really nice for a small property!Genuine Hotels.com guest review
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