"clean and close"
Location was great for easy in an out of the city and great for walking to popular sights and locations. Very courteous staff. Room was clean and appeared recently renovated. No complaints here. Would stay again.Genuine Hotels.com guest review
"Close to Madison Square Garden"
Very clean rooms, , great service, well priced!Genuine Hotels.com guest review
"Rooms way too small but service good"
We think the room was tiny. The neighborhood a little too far west. The service was good though.Genuine Hotels.com guest review
Everything about it was great. They gave me a few warm cookies when I checked in. That was very sweet considering how cold it was outside! Overall experience was great!Genuine Hotels.com guest review
The hotel room was tiny. We could not even fit the crib provided by the hotel in it. There was no place to put your open bags. We had to close up our bags and put the beside the bed and then crawl around them to get to the bathroom. There was no soda machine in the entire hotel or even a gift store to buy soda. The morning buffet was a madhouse with […] far too few wait staff. The ice machines were only on certain floors. It was awful. Read moreGenuine Expedia guest review
"Pretty good hotel"
The location of the hotel is pretty good. The room was a little small compare to other double trees. But it's considered big amount these locate near times square.Genuine Hotels.com guest review
This hotel was a perfect location as it was close to the action not too close. We were able to walk everywhere. The room was a little on the smaller side but it suited our needs as we were not in the room much. The bathroom was up to date and very clean. The bed was very comfortable. I would definitely stay here again. The hotel staff was very acco […] modating. Read moreGenuine Expedia guest review
"Yay for the Doubletree!"
Hotel was great! Upon arrival staff was super friendly and even let us check in 1.5hour early:) Location was great for all the attractions in time square! Rooms were clean and comfortable and the beds were cozy with good linens. My only complaint would be that the elevators took FOREVER but it's a big hotel with a lot of floors. So we took the 18 floors […] of stairs the majority of the time ....which wasn't too bad because we were in a New York State of mind! Would definitely stay here again! Read moreGenuine Hotels.com guest review
"Okay, close to Lincoln Tunnel and 34th ST."
The room size was extremely small and quite a disappointment. Shower had quite a bit of black mold. Rug was really worn and looked dirty and we were stuck in end of hall near stairwell which when door was opened/closed, it was quite loud.Genuine Expedia guest review
"very comfortable bed"
After a long day of hanging out in NY, it was so nice to come back to a very comfortable bed. The staff was very nice & accommodating..The hotel was clean and perfectly located near everything..Genuine Hotels.com guest review
It was only for one night, so it is difficult to fairly represent. the room was clean,,but small.Genuine Hotels.com guest review
"I Enjoyed Our Stay"
We enjoyed our NYC weekend at the hotel. The staff was very friendly and accommodating, the room and hotel was clean and fresh, and it was nearby plenty of transportation. I would stay there again.Genuine Hotels.com guest review
Low value for the cost. I was offered a tiny room for 4 people (my wife, myself plus our two young boys). Honestly, It was impossible to move around it. Ice and water machine in the corridor of three different floors not working. Poor design of the shower door so that when opened to regulate water temperature th rest of the bathroom was splashed! Not […] everyone at the hotel reception seemed to know the hotel street parking rules on a Saturday.... Read moreGenuine Hotels.com guest review
"Excellent Location - Near Enough Yet Far Enough Aw"
Chose the hotel due to location as well as price and expectations of quality from the Hilton name. The staff was exceptional! Very helpful and accommodating. (Special thanks to Jenni, Jamie, and Adam) The room was a little small but, considering the location, it was still an excellent value. Room was clean and still had all the expected amenities. Although […] we did not take advantage of them, it was nice to know there was an on-site restaurant, business center and gym. I would definitely stay here again Read moreGenuine Expedia guest review
"Very Nice Hotel for the Money"
We went to NYC to see a show at Madison Square Garden. The hotel is small, but, it is only 2 blocks from MSG and Broadway. Very close to Javits and subway as well. The hotel does not have a parking lot, but, there are plenty of parking lots close by to choose from. The neighborhood is very quiet. The room was on the small side, but, it was very nicely […] appointed. Beautiful bathroom with tile & walk in shower. I would definately stay again. The price I paid was a great deal for NYC. Read moreGenuine Hotels.com guest review
"Great hotel if you are attending event at Javitz"
Great staff, and clean, comfortable rooms. Walking distance to Javitz, and lots of great restaurants nearby. Will definitely look at staying here again.Genuine Hotels.com guest review
The hotel is in a very good location, close to subway station and easy walk to uptown. All the staff were very nice and accomodating from the moment we walked in the door when they greeted us with warm cookies. Our room was a bit on the small side but really how much time do you stay in them! The bathroom was especially small with no counter space due […] to an unusual corner sink. No hooks to hang towels up either for reuse. Breakfast foods were tasty and well prepared. Read moreGenuine Expedia guest review
"New York City Business Trip"
This is the first time I have stayed at the Double Tree, but it won't be the last. The check in staff were fantastic, and each time I went through the lobby they were openly friendly and kind. The room was very comfortable and quiet, especially for NYC. Convenient location was a definite plus. Check out was easy.Genuine Hotels.com guest review
Had a wonderful time, everyone at hotel was very helpful. Richard was great, he recommend excellent dining (Uncle Jack's Steakhouse and Blue Fin). Carmenza (bartender) was very nice also. Would definitely come back again.Genuine Hotels.com guest review
Great staff...so professional, friendly and accommodating. Close to Javits, the train station, the bus station, the theater district, restaurant row, lots of nice corner markets. We'd stay here again.Genuine Hotels.com guest review
"Overall - Nice Hotel and Location!"
Good room rate, good location, and clean. Reviewers say room is small, but what place in NYC isn't small. I'd stay there again.Genuine Hotels.com guest review
"Comfortable convenient affordable"
All staff personnel I encountered were very friendly, helpful and respectful (including front desk, concierge, room service, service personnel, and maids). Room clean and comfortable. This is a smaller hotel. Only two elevators, which weren't really an issue, except one was out of service for one full day. The hotel is really convenient to everything. […] A lot of good local authentic food choices. ****Ice machines only select random floors, which Was a negative for me. I feel this is an upgrade option Hilton Corp. can certainly offer their customers. ****** One night while watching a pay for viewing movie, the system went dead. No on demand tv options for two days. Front desk advised me Contracted co. Who is responsible for this service, not willing to dispatch on a weekend. This is not acceptable either. ******* the staff and location were terrific, ... And I would stay again. Read moreGenuine Hotels.com guest review
"Great hotel conveniently located"
The cookie received was a great surprise during check-in. However the hotel room was a little small but then it is in NYC. Can't go wrong with the location of this hotel since it walking distance to all the important things like attractions, food, and subway.Genuine Expedia guest review
Spent two nights recently at this hotel and would most definitely stay again. Hotel staff were exceptionally nice and friendly. Room was small for two double beds but that's to be expected as it's New York! :) Bathroom was very clean and we had all the amenities. The beds were heavenly! The warm chocolate chip cookies upon arrival were definitely a […] nice touch. I traveled with my two 20 something daughters and they liked the hotel as well, especially the hotel bar! LOL We picked this hotel because it was a few short blocks to Penn Station and just a few more blocks to the theatre district. Highly recommend this hotel. Read moreGenuine Expedia guest review
My boyfriend and I stayed at this hotel for comic con. It was only a few blocks from the event so we could walk there. We also walked to time square. The hotel was clean and the staff was exceptionally friendly. Don't forget to get your free cookies! So yummy! There is a little convenient mart on the corner in case you want a snack, drink or forgot […] a tooth brush. There are a bunch of small restaurants around too for a quick dinner. Read moreGenuine Expedia guest review
Too much noise from outside. Window has no sound proof.Genuine Hotels.com guest review
The hotel staff was very friendly and accommodating. The hotel is very close to Penn Station so you can walk there with a small amount of luggage. Times Square is close by but you are not trapped in the crowds of tourists when walking on the street. Plenty of shopping and restaurants within walking distance. Nothing fancy but a nice place to stay.Genuine Expedia guest review
"I prefer DoubleTree on Lexington"
The location is excellent. Easy access to Chelsea and Hells Kitchen. Staff are friendly and helpful. However, the hotel looks much older than the one on Lexington... everything feels bit outdated. Both bedroom and bathroom are cramped. No bathtub. Extremely slow elevator. Considering the number of rooms they have, two is not enough in my opinion. I […] also think they need to up their game in terms of cleaning. Read moreGenuine Hotels.com guest review
"Solid spot for the price in Manhattan..."
For the price we paid to get a hotel in Manhattan, I believe this was a good deal. Rooms were adequate in size and very clean. We dealt with several hotel personnel and all were pleasant (especially Diego the doorman.) The location was excellent being close to Times Square, the Fabric/Garment districts, Penn station, Empire state building and Grand […] Central Station. My one complaint is the price of parking. They advertise that you'll pay 42/night for parking but validating your parking at the parking garage across the street. We stayed 1 night (but we were parked for 26 hours) so we were charged for 2 nights. By validating the parking, we only saved $3/night. Read moreGenuine Expedia guest review
"Good value for your dollar."
Very nice lady at the front desk (Jennifer). Great full buffet breakfast which was a wonderfull bonus surprise! Room was clean, comfy beds, but room size runs a little small. I would stay again at this hotel.Genuine Expedia guest review
"Tiny dim cramped rooms"
Even as a Hilton Honors member I needed to complain in order to get on the Honors floor. Wanted the doubletree by Times Square instead got this hotel. The service however by the staff was outstanding.Genuine Hotels.com guest review
"Close to lot places."
Everything is fine, staffs are nice, walking distance to a lot places we go, and room is clean. Only pity is no good city view (we book a room with view).Genuine Expedia guest review
Room snall but normal for NYC, very clean, great bed, very good value. Good location. Two problem areas, shower door leaked and two elevators not enough capicity for size of hotel.Genuine Hotels.com guest review
This hotel is just a couple blocks (easy walking distance) from Times Square. The lobby and our room were beautiful! I would definitely stay here again! Only issue I had was they only tell you if you use a debit card at check in they will put a hold on funds- they do not tell you how much. Turns out it was almost half of the amount I brought with me […] for spending money. Just be sure to ask or take an extra card with you! Read moreGenuine Hotels.com guest review
The hotel was conveniently located & their restaurant was wonderful. Room was a bit compact but they used the space wisely. The staff (with the exception of 1 person I spoke to @ 7am prior to us arriving) were all attentive & extremely helpful. Management clearly trains them well to serve the customer's needs promptly & with great courtesy. The Concierge […] & Doorman was the best ever. When we needed a cab & couldn't seem to get one ourselves, to get to the Majestic Theatre, he went out to the end of the street, turned the corner & out of sight. 5 minutes later a cab pulled up with him in the back seat! Now THAT is great service!!! Would go back again for sure!!! Read moreGenuine Hotels.com guest review
"Nice hotel, centrally located."
I found the room to be extremely clean and well ordered, including the bathroom and shower. Helpful and friendly staff.Genuine Expedia guest review
Service was very bad, location is bad, neighborhood is bad, I don' t like this hotel. I don't recommend any one.Genuine Hotels.com guest review
Hotel is located at a excellent location. Staff was very helpful and hotel amenities where great. I would definitely stay there again.Genuine Hotels.com guest review
"Good hotel in the Garment District"
We booked this hotel at short notice (12 hours) as our current hotel was unsatisfactory. The hotel is well located and within walking distance of Times Square and Broadway, which was idwal for us. It is also very close to Penn Station. A very comfortable and well situated hotel.Genuine Expedia guest review
"Decent hotel close to all the city sites."
I picked this hotel because it was the closest to a family member, but was pleasantly surprised when I found out it was close to Penn Station, shopping, etc. I was fortunate. The only thing that I did not like about this hotel was the fact that wifi was not free, you figure for as much money you are spending nightly at this place. Free wifi would not […] hurt. Wifi is 10 bucks a day, and that was disappointing. Also, I picked the hotel because it stated on expedia that airport shuttle was provided, and that was untrue. Anywho, overall the place was not far from laguardia, and close to sites with a pleasant staff. Read moreGenuine Expedia guest review
"Great place to stay"
The staff couldn't have been better. Every person I encountered went well beyond required to make me feel great. The rooms were small but really comfortable. A great and affordable place to stay.Genuine Expedia guest review
"last stop before heading home"
in general terms, was a good option. relatively close to Penn Station and convenient subway station to get on "E" train to JFKGenuine Hotels.com guest review
Air condition did function properly, would not shut when it is coldGenuine Hotels.com guest review
"Perfect for trip to US Open"
This hotel was convenient and best of all, clean! We stayed here for 3 nights in August 2013 to attend the US Open. Close to train station and subway. Street was a little sketch but never a problem. Room was big enough for 2 people and no problem with bathroom. Staff was very nice and we got our warm cookies at check-in :) Only downside was we were […] near the staircase and heard the door slamming loudly on the first night, but for whatever reason was much quieter the next 2 nights. Would recommend this hotel for sure! Read moreGenuine Expedia guest review
"Hotel is okay"
If you need to be in the Garment district or near Times Square, this hotel was fine. Check in was slow and one of the two rooms reserved was not ready. But overall happy with the cleanliness and comfort of the room. I would stay there again.Genuine Hotels.com guest review
The friendliness and hospitality of the staff made this hotel a place to stay again.Genuine Hotels.com guest review
"Convenient location; attentive staff."
No complaints from me! Staff, room and amenities were wonderful. Complimentary luggage hold. Street noise could be heard overnight... but remember, it's NYC!Genuine Hotels.com guest review
The level of service is like Brazilian people says: honest. It means, any additional service or expectation is showed up but, in others hands, any problem disqualify the hotel. If the price is good, make the reservation.Genuine Hotels.com guest review
It was fine. Biggest problem is that hotel does not have enough elevators for number of rooms and there is often a significant wait to get up and down.Genuine Hotels.com guest review
"Bed sheets didnt fit"
Great stay, nice room and service. Bed sheets were what seemed to be two sizes too small, maybe one size. Either way, they kept coming off the bed with the slightest movment.Genuine Hotels.com guest review
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