All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
111 W Huron St, Chicago, IL, 60654, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 1,509 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.1
  • Comfort
    3.8
  • Condition
    4.2
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Best!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
For the price, it's totally worth it. I have been here twice. I have named it my escape. I love the location. And the intimacy of the hotel. And very quiet. I love it and I'm forever a customer. Deanna Johnson.
Genuine Expedia guest review
Other trip Mar 20, 2015
Deanna
US
5.0 / 5Outstanding
"Great service, excellent bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved the stay at the Felix. The only reason that I rated the room comfort at a 3 was because I ended up in a small room. They have many room sizes and I was told when I checked in that I could change rooms the next day if I was available at noon. I wasn't. The bed in the room was excellent. It is probably the most important feature of a hotel for me. I also really enjoyed the restaurant next door. The food was very good and the service was excellent. I will definitely stay at the Felix again.
Genuine Hotels.com guest review
3 night business trip Mar 15, 2015
Barry
US
4.0 / 5Excellent
"Good stuff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The only thing that shocked me was the parking. I'm from a small town and didn't know about paying for parking. Other than that it was great.
Genuine Hotels.com guest review
1 night romance trip Mar 17, 2015
samantha
US
3.0 / 5Good
"I didn't hate it..."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
The standard room is small, cramped feeling. I told the staff it was my first time staying there and they were not overly accommodating. I got the feeling that they were just there to be there and not to provide great service. The price for what you got was not great. I will try to stay somewhere else next time I need a hotel in River North.
Genuine Hotels.com guest review
1 night trip with friends Mar 17, 2015
Cesar
US
5.0 / 5Outstanding
"Great price, great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed on St. Patricks day for $80?! It was amazing. I stayed two different nights and the first room was a little snug but the second was great with a nice view of downtown. I didn't have to use a cab the entire time. The only gripe is the really shallow sink.
Genuine Expedia guest review
Other trip Mar 18, 2015
Matt
US
5.0 / 5Outstanding
"Excellent choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Went for an overnight stay, and this was a great choice. They price was good especially for a quick 1 night get away. Hotel was modern and the room was nice
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
victoria
US
4.0 / 5Excellent
"One night in Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Rooms were small but very clean. If your six foot tall the bed is short and your feet will hang over.
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
Lynn
US
3.0 / 5Good
"I felt I over paid for my room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
I just didn't have a great experience here. Can services was horrible. Door man didn't even help me get a cab. I guess he didn't see me. I felt smothered inside the rooms. No fridge , rooms that cost 40 dollars have fridge !! No soap to was my hands. Mirro was slightly dirty. Windows in the room were dusty and full of grayish-blackish dirt all over. No pictures on the wall , just a small flat screen tv maybe 13" inc . I couldn't check in early so I had to wait until 2pm to check in. And check out was 12:00pm. That's not a full Day. I could not take it any more so I paid and left. Theres more but why waste more time.
Genuine Expedia guest review
Other trip Mar 17, 2015
bad pick
US
4.0 / 5Excellent
"A return to Hotel Felix"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A return visit with no surprises. Friendly staff, clean, quiet room, good location.
Genuine Hotels.com guest review
3 night business trip Mar 9, 2015
David
US
4.0 / 5Excellent
"Great value in a great location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great value in a great location! Easy check-in, clean & modern room, contemporary hotel, great location!
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
Sandra
US
4.0 / 5Excellent
"Smaller hotel centrally located"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check-in and friendly, informative staff. My room was small with a king size bed, but overall very adequate and clean. They stored my luggage for me during the following day while I did a little shopping. When it was time for me to head to the late afternoon Amtrak, the concierge hailed me a cab and put my suitcase in the trunk. All and all, it was a pleasant experience!
Genuine Expedia guest review
Other trip Mar 15, 2015
Martha, age 63
US
4.0 / 5Excellent
"Swanky hotel with ok service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This room was very swanky and nice...There was a white robe in the bathroom, pretty good toiletries, and a nice bed with comfortable bedding. It was very small but nice!
Genuine Hotels.com guest review
1 night romance trip Mar 1, 2015
Luis
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very friendly and welcoming! Hotel and area were nice and close to everything. I would stay here again.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
3.0 / 5Good
"just ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location is excellent. The hotel is nothing special. The rooms are so small they dont have space for an ironing board. I guess its good for the price but i probably wont be staying again.
Genuine Hotels.com guest review
2 night trip with friends Mar 8, 2015
A Traveler
US
4.0 / 5Excellent
"clean but small rooms."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is spotlessly clean and modern, staff is attentive. Rooms are very very small. Great location with easy walking to a bunch of places to eat. If you need a place to rest your head, it fits the bill, if you have a family and need some space, this isn't for you.
Genuine Hotels.com guest review
1 night business trip Mar 8, 2015
Harrison
US
2.0 / 5Fair
"not recomended"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
They charge you for early check in even if your room is available. No closet space, the show very poor condition
Genuine Hotels.com guest review
2 night business trip Mar 7, 2015
Miguel
US
5.0 / 5Outstanding
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a great room that was very well kept and nicely designed. Just wish it a clock somewhere for convenience. Otherwise great room.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Scott - Thank you for your review. We're thrilled you liked our interior design as well as our well kept rooms. We hope you can visit again soon, Scott. Safe travels!
1 night business trip Mar 7, 2015
Scott
US
4.0 / 5Excellent
"nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was nice. Just wished the room was a bit bigger and had a microwave and mini fridge. Great price for downtown Chicago. Bed was comfy and room nice and clean. Very polite workers!
Genuine Hotels.com guest review
1 night family trip Mar 5, 2015
Theresa
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I totally recommend this place. It was in walking distance from several great Chicago attractions. Rooms are small which is expected in metro areas. Customer service was great! I would totally stay here again.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Thank you for your review and for staying with us. We're glad you liked our location right in the heart of Chicago. Just as you noted, our rooms are comparable with other downtown hotels. We also take great pride in our eco-friendly Silver LEED verified status. We hope to welcome you back again soon. Safe travels!
1 night business trip Mar 5, 2015
A Traveler
US
4.0 / 5Excellent
"Works for quick stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overnight fir business. Was pleasantly surprised. Nice lobby. Room small and looked right into fitness area of another hotel, but no big deal for quick stay. Found dirty washcloths behind bedside table
Genuine Hotels.com guest review
1 night business trip Mar 5, 2015
A Traveler
US
4.0 / 5Excellent
"I love chi-town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing
Genuine Hotels.com guest review
3 night trip with friends Feb 27, 2015
steve
US
2.0 / 5Fair
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    -
The front desk is very slow about processing requests. The water stopped working in the morning, and the hotel did not notify us about this beforehand, and when the water did come back on, it was green. The hotel staff was not transparent about the issues surrounding the water supply and never sent the engineer I requested.
Genuine Expedia guest review
Response by Hotel Felix Chicago
Thank you for your review and for staying with us. We take all requests, including engineer requests, very seriously and we will look into this situation. Thank you for bringing it to our attention again.
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Definitely Like 'Felix' Not 'Oscar'"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was for our 24th wedding anniversary and we were pleased with everything including the hotel. The staff were very professional and helpful with our questions and requests. We will stay again as well as recommend it to our family and friends.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Dear Van, First, Happy Anniversary! What a wonderful way to celebrate. Thank you for staying with us and for your review. We hope to welcome you back again soon. Safe travels Van!
2 night romance trip Feb 22, 2015
Van
US
3.0 / 5Good
"good location, good price, regular hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
free internet but too slow to be useful, xxxxxxxxx
Genuine Expedia guest review
Other trip Mar 2, 2015
adriana
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pleasant stay, rooms are very clean!
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Thank you for your review. We're thrilled you took advantage of our convenient location in the heart of Chicago. We hope to welcome you back again soon. Safe travels!
1 night trip with friends Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel, good location, reasonable price."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the Felix. Very close to the Blue Line which brings you in and out of O'Hare International Airport. Very close to State Street and Michigan Avenue.
Genuine Expedia guest review
Response by Hotel Felix Chicago
Thank you BrownVelvet for your review and for staying with us. We're thrilled you had a great stay and took advantage of our convenient location. We hope to welcome you back again soon. Safe travels!
Other trip Mar 2, 2015
BrownVelvet
US
4.0 / 5Excellent
"Chicago business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I'm a fan of the Hotel Felix and it's always on my list of places to stay. Everything was great except the view. While I'm by any means a hotel snob, the view made me feel as though I was in a dungeon. Room 403. However, that was a small thing since I was only just sleeping there. That and the price point was worth it.
Genuine Hotels.com guest review
2 night business trip Feb 25, 2015
Craig
US
4.0 / 5Excellent
"Nice, quiet chicago hub hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was the 5th time I stay here. Each time was consistently good. I would recommend felix if u want to be away from the crowd but close enough to walk there.
Genuine Hotels.com guest review
3 night business trip Feb 24, 2015
robert
US
4.0 / 5Excellent
"Chicag getaway."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a nice stay , good location , rooms were small but clean and comfortable. Expensive parking for staying at there hotel , $55.00 for 1 night! Ouch.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
mark
US
5.0 / 5Outstanding
"Great hotel! Simple and easy stay/booking"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I had to book this hotel just hours before I needed it that night, the hotel was easy to find with parking right across from it. Me and my boyfriend stayed in a standard queen size bed room, it was very clean and modern. The room was on the smaller side but for two people I don't think you need much more, I would definitely recommend this hotel to anybody and stay here again my next visit to Chicago!
Genuine Expedia guest review
Response by Hotel Felix Chicago
Dear Madeline, Thank you for your review and for staying with us. We're thrilled you were able to stay on short notice and we look forward to welcoming you back. Thanks again!
Other trip Feb 25, 2015
Madeline
US
4.0 / 5Excellent
"'Boutique Hotel'"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very small rooms but beautiful decor and great employees!
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Very updated and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Quiet rooms for being in the city. Close to everything great about Chicago.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
4.0 / 5Excellent
"Windy City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice Hotel and the staff was excellent. The rooms are on the small side, but they are well cared for.
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
Barry
US
4.0 / 5Excellent
"SMALL INTIMATE MOMENT"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
THE ROOM WAS SMALL BUT IT WAS JUST RIGHT AND INTIMATE FOR ME AND MY HUSBAND
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Denise
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was there for two nights attending a funeral. Comfortable clean hotel.
Genuine Expedia guest review
Other trip Feb 24, 2015
k lee
US
5.0 / 5Outstanding
"Best location!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
GREAT location--walking distance to almost everything we wanted to do or see. Will be going back.
Genuine Expedia guest review
Response by Hotel Felix Chicago
Thank you for your review Dane and for staying with us. We're thrilled you had an excellent stay and took advantage of our convenient location. We look forward to welcoming you back. Thanks again!
Other trip Feb 23, 2015
Dane
US
4.0 / 5Excellent
"Cute Hotel in Good Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was easy to get to for downtown Chicago, with an independent parking garage across the street for a cheaper option than valet that was still convenient. The staff was friendly at check in. There were complementary beverages in the lobby, and a cozy space with a fire place. My room was right next to the elevator, but I didn't have any issues with noise. It was a modern, comfortable space, not too far away from Michigan Avenue shopping, and I enjoyed my stay.
Genuine Expedia guest review
Other trip Feb 23, 2015
Kristen
US
3.0 / 5Good
"perfect for what i needed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stayed here for one night because they were fixing the hardwood floors in my apartment and the place needed to fumigate. I found it online for a discounted rate and it wasn't far from work so I took it. check in was easy and simple. I didn't like that my room was directly across from the elevator since I was alone and safety is always on my mind. The room was oddly shaped with a narrow hallway leading to the actual bed. BUT the bed was so comfortable I didn't want to leave it. The bathroom was very nice as well. the bed frame was slightly hazardous because the bottom had sharp corners and I kept bumping my leg into it. There were also some things that I noticed there were patchjobs and cheap fixes that could have been better concealed for such a high class accomodation. For example, there were two different colored caulking in the shower, there were scrapes and scratches into the wall that were never patched next to the bed. And when you were laying in bed there were two lights above you. One looked fine while the other was off center and you could see into the ceiling. Not very classy. I liked that check out was at noon! I didnt have to rush to get out in the morning like some hotels do. I could relax and enjoy that wonderful bed just a big longer. For its purposes, it did what I needed and I slept very well.
Genuine Hotels.com guest review
1 night trip Feb 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel stay was great. Definitely will stay again. I loved the ambiance the hotel brings as well as the clean nice decor. Walking distance to lots like the red line train, North Michigan Ave (The magnificent mile), Walgreens right around the corner for any necessities, Portillos famous hot dog spot, whole foods and much more!
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Dear Melanie, Thank you for your review - we're thrilled you had a great stay and that you took advantage of our convenient location in the heart of downtown Chicago. It sounds like you were able to see much of Chicago by foot, which is terrific. We hope to welcome you back again soon. Safe travels!
1 night trip Feb 17, 2015
melanie
US
5.0 / 5Outstanding
"Hotel Felix: Boutiquey Cuteness"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel Felix is adorable! I was stranded in Chicago due to bad weather and just lucked into this place because it was affordable. It ended up being in a great area. Loved Troquet next door! I had the best burger (Normande) and wonderful house infused cocktails. Total hidden gem. Not far from the Sheraton downtown and lots of things to do within walking distance (had I packed a coat when I headed to Reno where it was in the 60s). I'll totally hope to find myself there again one day.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Dear Lara, Thank you for your review. We're thrilled you were able to stay with us, despite the bad weather, and thrilled that you also enjoyed it. We too love the food at Troquet next door and it sounds like you found one of the favorite menu items. We hope to welcome you back again soon. Safe travels!
1 night business trip Feb 15, 2015
Lara
US
5.0 / 5Outstanding
"Cute"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is a cute little boutique hotel in the heart of downtown Chicago- lots of shopping and amazing restaurants close by. Rooms were quiet, albeit smaller than what we were expecting, but very nice and comfortable.
Genuine Expedia guest review
Response by Hotel Felix Chicago
Dear Heidi, Thank you for your review and for staying with us. We're happy you took advantage of our convenient location near many of Chicago's attractions and restaurants. We're happy to read you had a quiet, relaxing stay. We hope to welcome you back again soon. Safe travels!
Other trip Feb 18, 2015
Heidi
US
4.0 / 5Excellent
"Reasonable weekend get-a-way"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was a perfect location. Not too far from the Magnificant Mile for shopping and easy to walk to restaurants. Parking was reasonable at $55 a night. While the rooms are compact it was fine for just 2 people and warm for the cold winter night. The restoom was clean and modern. No issues with no bathtub (shower only) as I don't take baths in hotels. We were on 2nd floor and while we could hear some street noise it was not bad once you closed the curtains. Waiting for the valet to get our car when we left was not long, maybe only 20 minutes. This was good considering there were several people checking out and it had snowed.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Linda
US
3.0 / 5Good
"Hotel Felix Review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed our weekend, but the room was small and we had to get our TV replaced.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Kyle
US
5.0 / 5Outstanding
"Very hip hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel always delivers excellent quality at a great value; great location in the city.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, easy access to a lot of fun parts of downtown Chicago. Room was small but to be expected with a boutique hotel. Only complaints are that the walls are thin so we heard everything our neighbors did and the heater/AC was extremely loud and kept waking us up. Very clean, pleasant staff.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
4.0 / 5Excellent
"Friday Night Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Valet parking is understaffed. Took too long to deal with retrieving vehicle. Otherwise stay was fine.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Edward
US
1.0 / 5Poor
"Nice hotel that lacks good customer service."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall it was not what I was looking for. I went to get some rest and ended up getting harassed by the bartender. I regret staying there. It's a long story, but I should have stayed next door and that is where I will send my clients in the future.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Dear David, Thank you for your review and for staying with us. We take this seriously and we do encourage all team members to treat guests with great respect and courtesy. We will look into it and conduct remedial training as appropriate. Thanks again David.
1 night business trip Feb 11, 2015
DAVID
US
3.0 / 5Good
"It was ok"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel itself is a lil dated. My room was small and not the cleanest. It was ok. Doormen were polite and quite nice.
Genuine Hotels.com guest review
2 night trip Feb 6, 2015
lateresa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Long wait for rude valet. Clean and satisfactory rooms.
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"For business or pleasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great location. I will definitely stay here next time I'm heading downtown.
Genuine Hotels.com guest review
Response by Hotel Felix Chicago
Dear Casey, Thank you for your review and for staying with us. We're thrilled you'll stay here again when you return to Chicago. We hope to welcome you back again soon. Safe travels!
1 night romance trip Feb 7, 2015
Casey
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews