"Small Room but nice"
I booked using the unpublished rate which was a great deal but the room we were put in was very small. Pretty much room for a bed and chair and thats about it but it was still a very nice hotel. Only stayed one night there so it was not bad that the room was tiny but if I had to stay several nights, we would have been tripping over out suitcases, e […] tc. Read moreGenuine Expedia guest review
Response by Hotel Felix Chicago Hi - Thank you for taking the time to post your review after staying with us. While our rooms are cozy in nature, as Chicago's first Silver LEED certified hotel we're proud of our eco-friendly efforts. Thank you again for your review. Safe travels.
"The warmest welcome at reception"
It was my first time at Hotel Felix. I have booked again for this week.Genuine Hotels.com guest review
"Very nice Hotel, close to every thing"
Had a Great Experience I would come back any time I am in ChicagoGenuine Expedia guest review
Response by Hotel Felix Chicago Hi Louis - Thank you for posting your review. We are glad you enjoyed your stay, and we look forward to seeing you again soon! Safe travels.
The Hotel was excellent. The only bad experience was the guy standing at the front of the hotel when we arrived he was very rude!!!! Don't know what his title was but he had on a suit. Everything else was excellent. Claudia at the front desk was very helpful we loved her!!!Genuine Expedia guest review
Response by Hotel Felix Chicago Hi Byron - Thank you for posting your review. Regarding the man standing outside of the hotel, we will look into this situation and we appreciate your feedback. We are happy you were happy with the service at the front desk. Thank you again for choosing Hotel Felix Chicago and we hope to see you soon.
The best thing about this hotel is its location. The room was too small and barely comfortable. It does not feel like a four-star hotel. Bathroom very small and barely enough room to stand. TV was an old plasma unit that got hot as you pass by. The room was very clean, however.Genuine Expedia guest review
Response by Hotel Felix Chicago Hi - Thank you for posting your review. While our rooms are cozy in nature, as Chicago's first Silver LEED certified hotel we're proud of our eco-friendly efforts. Hotel Felix meets the standards of a four-star hotel. Thank you again for your feedback. Safe travels.
We loved this hotel for our 10 day stay in Chicago. Good neighborhood within walking distance of incredible restaurants, Divvy bikes and the subway. The hotel staff was really helpful and friendly. The room was modern and clean, especially the bathroom. Our only complaint was the use of flat sheets on the bed. The hotel uses a flat sheet too small to […] tuck under the mattress so as soon as you lay down to sleep, it wads up underneath you and you end up sleeping directly on the mattress. Ew. They also use two flat sheets to fold up the duvet, instead of a duvet cover. So again, same problem, as soon as you go to sleep and move, the gross grey colored duvet comes free of the clean sheets and you end up snuggling with an old duvet. We were frequently waking up tangled in 3 flat sheets, it was enough to disturb our sleep and consequently knock down our rating of this otherwise wonderful hotel from 5 stars to 4 stars. Read moreGenuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Catherine - Thank you for posting your review. We appreciate your feedback regarding the bedsheets. For the towels and sheets, we maintain the standard for hotels. We also change sheets upon request and there are cards in the room for guests to request having their sheets changed daily. We are glad to hear that you enjoyed the location and the Divvy Bikes. We hope to see you again soon!
"My go-to hotel in Chicago"
I've now been to the Felix at least a half dozen times, and it is consistently excellent. While the rooms are on the small size, the amenities and service are great: helpful knowledgable staff, comfortable beds, great quality linens, terrific location. And the rates are affordable compared to many other hotels.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Lisa - Thank you for posting your review. We appreciate your kind remarks! We hope to see you on your next visit to Chicago. Safe travels.
"Heart of Chicago - Great Boutique Hotel"
Hotel Felix was a nice break from business hotels. Stylish, modern lobby decor and quick and personable service at check in. My room on the 11th floor was closer to the elevator than I usually like but I didn't hear a sound. Great internet speed over wifi. I slept like a rock in the luxurious bed. For a single traveler, the room was plenty big. Even […] for a couple, room size was standard for NY/Chicago. Read moreGenuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Sarah - Thank you for posting your review following your stay with us. We are glad to hear that you enjoyed our great customer service, and that you slept well! That you for your kind remarks. We hope to see you again soon! Safe travels.
I would go there again. Great location to restaurants and activitiesGenuine Expedia guest review
Response by Hotel Felix Chicago Hi - Thank you for posting your review. We are glad to hear that you enjoyed our location! Safe travels, and we hope to see you again soon.
This hotel rests in a fantastic Chicago location. It's also quiet and comfortable - and has a quaint feel to it, in the middle of a very busy area. The rooftop bar on the Godfrey, next door, is a very enjoyable end to the evening. We had breakfast at the Penninsula - also nearby - which has a delightful outdoor cafe. Lovely experience. There is great […] shopping nearby - close to 900 N. shops and Watertower Place. We would definitely stay here again. The only thing missing? A coffee pot. Seems like a small thing, but it's kind of a room necessity. Read moreGenuine Expedia guest review
Response by Hotel Felix Chicago Hi Erica - Thank you for posting your review. We are happy to hear that you enjoyed our location close to shopping, dining, attractions and more. -In keeping with our eco-friendly policies, we do not have coffee machines in our guests rooms. Household appliances like coffee machines continue to draw electricity when plugged in, even if turned off. We provide complimentary, fair-trade coffee and tea in the lobby every morning. Thank you again for choosing Hotel Felix, and we hope to see you again soon!
"Close to Magnificent Mile"
We were disappointed with the room having no coffee pot, no closet, TV goes out constant if just rain, shower made for people 5 foot or less. Convenient location to magnificent mile, good customer service, and valet.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Denver - Thank you for posting your review. We hope that the front desk staff was able to help you with your TV issues, and we appreciate the feedback. In keeping with our eco-friendly policies, we do not have coffee machines in our guests rooms. Household appliances like coffee machines continue to draw electricity when plugged in, even if turned off. We provide complimentary, fair-trade coffee and tea in the lobby every morning. Glad to hear that you enjoyed our location. Thank you again for choosing Hotel Felix. We hope to see you again soon!
Great Hotel and Restaurant. The rooms are small and the wireless internet is bad. This created a lot of problems for us since we were in Chicago on business. Other than that, the Felix was great.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Skyler Trent - Thank you for posting your review. We are happy to hear that you enjoyed your stay, and we appreciate the feedback regarding the wireless Internet. While our rooms are cozy in nature, as Chicago's first Silver LEED certified hotel we're proud of our eco-friendly efforts. Thank you for choosing Hotel Felix for your business trip to Chicago. We hope to see you again soon.
Hotel doesn't have ice on each floor, only even numbered floors, you can't get a wine opener, front desk said bring the bottle to the bar to be opened.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi - Thank you for posting your review. We appreciate your feedback regarding the wine opener. Have a great day!
"Clean, nice area, good for business"
Nice hotel, I'd stay again. Nice bathroom products which I really appreciate!Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi Jess - Thank you for posting your review. We are glad to hear that you enjoyed your stay, and the bathroom products, and we hope to see you again soon! Safe travels.
"Great Hotel and Great Price"
The room was perfect for my needs and 1/3 less than the conference hotel. Bed and desk worked great and staff were very helpful and friendly. Only things I might add, would be a small fridge and a K-Cop coffee maker in the room. Room service breakfast was great quality food and portions.Genuine Hotels.com guest review
Response by Hotel Felix Chicago JCS - Thank you for posting your review. We are happy to hear that you enjoyed your stay. In keeping with our eco-friendly policies, we do not have coffee machines in our guests rooms. Household appliances like coffee machines continue to draw electricity when plugged in, even if turned off. We provide complimentary, fair-trade coffee and tea in the lobby every morning. We do not automatically equip guest rooms with refrigerators. We do provide guests with mini fridges upon request though, pending availability, with advance notice preferred. Thank you again for staying with us, and we hope to see you again soon!
"Be Prepared for Early Morning Weekend Wake Up"
As a frequent traveler I was surprised to be awakened by housekeeping vacuuming the hallways at 7:20 am on a Saturday. When I inquired at the front desk I was informed that this was "standard Procedure". Really? Waking up guests at 7:20 on a weekend morning? Then, at breakfast I heard a couple at the next table complaining about the same exact issue. When […] I asked management about this, there was little interest in hearing why this might not be such a good idea. This, combined with very high overnight parking rates (some of the most expensive in the city) would make me think twice before choosing the Felix again. Read moreGenuine Expedia guest review
Response by Hotel Felix Chicago Hi Boston Based - Thank you for posting your review following your stay. We appreciate your feedback regarding the early morning vacuuming. Our valet parking service includes unlimited in- and out-privileges and is competitively priced with parking in Chicago’s downtown area. Thank you again for choosing Hotel Felix. Safe Travels.
Felix was nice, but not $350 nice. Staff was courteous. Location was OK. Room was really small, not bad, just nothing special. I will look for somewhere else to stay next time Im in Chicago.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hi bonedoc79 - Thank you for posting your review. We are glad to hear that your stay was pleasant. While our rooms are cozy in nature, as Chicago's first Silver LEED certified hotel we're proud of our eco-friendly efforts. Thank you again for sharing your feedback. Safe travels.
Great customer service and the staff is friendly but the rooms a way too small.Genuine Hotels.com guest review
"Great value in North River"
very friendly door and concierge service. timely room service. painless efficient check in and out. good location in striking distance of many areas of interest.Genuine Hotels.com guest review
Response by Hotel Felix Chicago Hello bryn, Thank you for writing a review. At Hotel Cass we pride ourselves on a welcoming and friendly staff. I will pass on your positive feedback. Thank you again for writing a review.
Small rooms but very clean.Genuine Hotels.com guest review
Overall my stay was a huge disappointment. I spent three nights in the hotel. The first night, the toilet did not work, there was barely 1 bar of wifi, and the heating/cooling system was so loud that it woke me up twice in the middle of the night. This room was on the 3rd floor and was so small that you could not have a chair at the desk and get around […] the bed. The hotel did switch me to another room on the 4th floor facing Huron St. The room was better but you can hear all the street traffic, which was exacerbated by friday night drag racing between 2-4 am. Read moreGenuine Hotels.com guest review
"Weekend stay at the Felix"
Nice little boutique hotel with the most normal clientele of any hotel I'v stayed at in Chicago, Small and comfortable lobby bar, and the employees were courteous and friendly. I'd definitely stay there again.Genuine Hotels.com guest review
Not sure what all the negative reviews are. You are in the City of Chicago, its busy. Sure...you hear some traffic outside, a fire engine every now and then...just like you would in NY, Boston, LA, San Fran. Get over it. Great location, hop and a skip from the Red Line, walking to everything else. Hotel room is small, but if you went to Chicago to hang […] out in a hotel room the whole time or think you were going to host a dinner party in your room....well the Trump is down the road a bit, and will cost you $25 for a bottle of water. But, if you went to Chicago to hang out, see some improv comedy, take in a Cubs game, get yerself edumacated at the many museums, grab a pizza, take in some blues, check out a local band, photograph architecture and then go back to the room to sleep so you can get up early and get back out into this great city, then its a great place. My wife and I are in our early to mid 30s, and I will definitely be staying here again. Read moreGenuine Expedia guest review
"WAY WAY too small"
Tiny, tiny room. We were bumping into one another the whole time we were in the room. When I checked out, I complained about the room size and was informed the hotel was done in "The European" style. My reply was this is Chicago and the last I knew, it was not located in Europe. Just another reason not to emulate Europe.Genuine Hotels.com guest review
"Great location and nice boutique style hotel"
Walking distance to so much in Chicago! Friendly and helpful front desk staff. Comfy room with a great skyline view.Genuine Expedia guest review
"Good value, great lobby"
Nice, cool looking hotel. I few blocks over from Michigan Ave. close to red and brown train lines. Rooms are nice, slightly weathered, but all and all clean and niceGenuine Hotels.com guest review
When I arrived at Hotel Felix, I was greeted by a really friendly doorman. Although he was extremely nice, I was still a little skeptical due to the reviews I had read. Hotel Felix exceeded my expectations. We requested a room with a view which was a 6 on a 1-10 scale. Aside from that the bed was really comfy and the particular room we stayed in was […] not as small as I expected to be. The bathro was a little tiny but nice nonetheless. Will be staying there again on our next trip. Read moreGenuine Expedia guest review
"Great hotel in a great location"
Love that the hotel is close to great restaurants and bars, but also just a short walk or cab ride away from Michigan Ave. Always have great service and a comfortable room.Genuine Hotels.com guest review
Hotel was very nice and satff is very friendly. The room was located right next to the elevators and ice machine so it was pretty noisy at times. Could also hear all the street traffic, not the best windows. Overall very nice hotel in walking distance to great shopping and food.Genuine Hotels.com guest review
"Great option for Chicago"
I booked the hotel a couple of weeks in advance, it was a nice surprise that the Hotel was in great condition. The only problem, though minor, was the phone in the room and booking a cab to get to the airport. The phone has speed dial for certain services of the hotel, but they don't work. I told the reception the phone didn't work so they could fix […] it. When I came back the speed dial still din't work and it took me a while to figure out that all you had to do was dial 0 for the front desk. As for booking the cab ride I phoned the reception to schedule a taxi pick up at 2:30am. They told me it was set up but told me to call 10 min in advance just to be sure. When I called at 2:10am the front desk had no idea of what I was talking about. The taxi was there at 2:30am, but this attention to detail is key to keep guests happy and coming back. Being an independent trying to stand out these minor details are part of a great service. Read moreGenuine Hotels.com guest review
"Tiny room but clean and friendly"
Tiny room but clean and friendlyGenuine Hotels.com guest review
The room was smaller than anticipated. We had requested a handicap accessible room and the shower was great but had no grab bars. The breakfast was great. All the staff were great.Genuine Hotels.com guest review
"What I expected"
A good hotel for the price. Mostly clean, small but adequate rooms, expensive parking, and a good location. Whole foods next door was clutch. I wouldn't pay over $200 a night though.Genuine Hotels.com guest review
"Great location, small room"
Great location, clean and nice boutique hotel for a great rate. The room was just really smallGenuine Hotels.com guest review
"Hotel Felix - cramped room, terrible valet service"
We expected to have a nice room when we booked our vacation at the hotel Felix. Their "standard" room was extremely small! No more than 11 by 11 feet with a small area for a desk. There's hardly no room for your suitcases (we had 4). There was no dresser drawers to be found until we discovered 2 standard sized drawers at the end of the bed. TV was small […] and sink in bathroom was no more than an inch high. The staff was very friendly and eager to serve you. I was VERY displeased with the valet service. For $55 a night plus tips, I expected superior service. Instead I came home with a large 12 by 12 inch scape on my bumper and missing paint. The valet driver tried to argue with me and told me that the scape was there when I arrived. He lost the argument. To add insult to injury, 2 key marks each 2-3 inches long were purposely placed down my passenger door. I will never, ever trust my car to a valet service again! Read moreGenuine Expedia guest review
"Close to everything"
Second time guest. Room facing street noisy. Made worse being next to the elevator. Poor room service. Items on the menu not available.Genuine Expedia guest review
"Great Location, Comfortable Rooms"
We enjoyed our stay very much. The staff were friendly and helpful, the room was great - excellent view on the 10th floor and comfortable bed. The only downside was discovering there is no fridge in the room when we returned from dinner with excellent leftovers we then had to throw out. Other than that everything was wonderful.Genuine Hotels.com guest review
"You get what you pay for."
This is actually our second time staying this Hotel. The first time we were just looking for a good deal and didn't spend much time in the room. This time around we spent a lot of time in the room and it was HORRIBLE. The TV was very small the bed should have been a twin size to give you room to walk around it. The layout of the room was poorly done […] and left you with very little room to walk to the other side of it. (There is no closet so you have to put your luggage in the bathroom or on the awkwardly placed chair) Overall I would recommend this hotel to a single person that really just needs a place to sleep and shower not to relax. PS If you call for you car give them a 30 min lead time (we got one valet night comped because we waited so long) Read moreGenuine Hotels.com guest review
"Excellent Location & Service"
Stayed there for a weekend, great location and no issues with the service. We had 2 beds in our room which made the room soooooo tiny. Another friend was in a regular room with a king - plenty of room. No real issues, great locations, would stay there again.Genuine Hotels.com guest review
"Good for business trip stay, could improve"
I am a frequent hotel stayer due to a work schedule that weekly has me on an over night stay- and hotel Felix caters to my kind. Small, tightly laid out rooms with all the necessary components, kind staff and a central location. Unfortunately when I stayed it seemed that the sheets hadn't been changed in my room, just re-made into the bed, and the 45+ […] minutes it took to change the linens at 9:30 at night with out any sort of apology or gesture really colored my opinion of the place. Read moreGenuine Hotels.com guest review
"Shower was horrible, no drinking water in the room"
Shower was the worst I have used in many years of traveling, no drinking water in the room, vending machine on my floor (only snacks no water) did not work, the room had no real closet, the bathroom had no counter space (only a really small sink). Bottom line I would not stay at Hotel Filex again, I'm disappointed especially for the fact that this was […] labeled as a VIP hotel by expedia! Read moreGenuine Expedia guest review
Just stayed overnite, the location was perfect, hotel quaint & charming, would definitely stay there again!Genuine Hotels.com guest review
"Nice hotel in River North"
My wife and I needed a room quickly, for just one night. Expedia was great in assessing how much we were willing to spend and matching us up with a high quality hotel. Hotel Felix didn't break the bank, but it was still comfortable, modern, and cozy. We enjoyed it.Genuine Expedia guest review
No coffee in room, and the coffee for guests in the lobby was terrible.Genuine Hotels.com guest review
Great hotel... good location, friendly staff, very clean. Rooms are quite small, but my wife and I were hardly in it.Genuine Expedia guest review
"Nice hotel downtown close to everything."
Beautiful hotel! Spent 4 nights! Very nice amenities, staff, service, cleanliness! I would definitely recommend this place to a friend! I would definitely like to stay here again in the future! CheersGenuine Expedia guest review
"location location location"
no doubt the location made me book there in the first place, and the fact it touted free wifi in the room. But the room was extremely small, and no coffee machine which is almost a must-have for me anywhere. Other than that, the deco was top. Bathroom was small but cool, very contemporary. And personnel was very nice. also, the restaurant downstairs […] is really good:) Read moreGenuine Hotels.com guest review
"Nice hotel at descent location"
First time in Chicago. The room was small but clean. Easy walk to restaurant and bars. Easy to take subway system from airport to hotelGenuine Expedia guest review
"Nice hotel, tiny rooms!"
The staff/service, location, cleanliness were all fantastic, but the single Queen room was so tight that the desk chair was to the side and could not fit where it should at the front of the desk because of the limited space between the desk and bed. The bathroom, however, was a good size. There ask weren't any outlets near the two nightstands for charging […] your phone. Read moreGenuine Hotels.com guest review
"Great character and location!"
The rooms were small but super cute and cozy. The staff was fantastic with tips and recommendations.We always split our stays between big corp hotels and a couple of boutiques and this one was amoung the best.Genuine Expedia guest review
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