The Royale Bintang Kuala Lumpur - Kuala Lumpur

Great and definitely will use Hotels.com to book my room again.

Genuine Hotels.com guest review

We chose the Royale Bintang for our visit to Kyala Lumpur based mostly on the location, the breakfast buffet, and the price. The location of the hotel was decent. It was a short walk towards the Berjaya Times Square to get to a monorail station. You could also walk towards the H&M store (LOT 10) to reach another station. There were plenty of restaurants […] and bars around, however, they seemed a little over-priced. Despite that, we still had a lot of fun hanging out near the hotel a few times. As far as the breakfast buffet, let me preface this by saying that I love free breakfast, especially buffets. As far as breakfast buffets go, this particular one was a 7 out of 10. The highlights include the omelets, the bread, the sausage, and the fried potatoes. I know those things are simple, but they are often poorly executed and I appreciate when they are well done. The downside includes the coffee (way too strong) and the service (often seemed annoyed when asked for assistance). With all those things considered, the price seemed appropriate. We did not expect 5 star accommodations, so we were not disappointed with the hotel overall. The room was clean and well stocked with toiletries. The room attendant was very nice and helpful (a complete reversal from the buffet service). The bed was comfortable, but nothing spectacular. There was a very limited amount of TV channels to choose from (8 channels total), and the reception was sketchy. Also, the room had poor lighting. Read more

Genuine Expedia guest review

There is so many people in this hotel, the staff is absolutely overwhelmed . They gave us an unacceptable room, old and small so we complained and they ended up giving us a suite with a view to Petronas, very nice. The hotel is huge, elevators always packed. Staff at front desk is rude. I would not rate this hotel a 4 star, they did not even help with […] the luggage. Too many people, too noisy, too packed. Our room was very nice but just because they upgraded it to a superior suite. Location is good. Read more

Genuine Expedia guest review

The location of hotel is very central, but hotel needs a major touch up painting, re-carpeting. Breakfast have same items everyday. There are better hotels around but don't know the price.

Genuine Hotels.com guest review

Hotel was right in the heart of things on one of the busiest streets in Kuala Lumpur. Room was located on the back of the hotel with a great view to the right of the city and the pool but to the left you were facing what looked like poor project housing. No street noise b/c of the room location however you could hear voices in the hallway. Fantastic […] breakfast buffet that appealed to all appetites. From our 8th floor, we could see fireworks on New Year's eve from three locations including the awesome Petronas Towers. Don't miss Best Friends fish foot spa. Incredible experience having fish nibbling at your feet! And the results were amazing. Hotel is showing signs of aging (wear and tear) although our room was large and well-appointed (with the exception of a floor lamp that has to go). Concierge was very helpful with information and bookings of tickets and tours. Front desk had a room ready for us on our early morning arrival by 8:30. Keep in mind that there are no charges for Batu Cave and the Elephant Conservation Center although they ask for a donation. Hiring a taxi for the full day for $100.00 for seeing both the Cave and the Conservation Center was a whole lot cheaper than any package tour. Save the money; you don't need a tour guide for either of these day trips. If you travel to and/or from Singapore, the bus is a better experience than the night train. Take my word for it. Read more

Genuine Expedia guest review

Have had a few ordinary experiences in KL hotels so was wary. Excellent location, modern, ok breakfast, helpful concierges

Genuine Expedia guest review

Need sum maintenance in interior structure of rooms,but cannot complain about comfortable bed and gud nghtsrest,gud breakfast and Mr Sanusi can be complemented with his help to secure that all my siteseeeing needs were fullfilled,centrally situated for easy acess to shopping malls and nght life.

Genuine Expedia guest review

I stayed two nights and enjoyed the time. The hotel staff was very courteous and helpful. The location is wonderful to see the inner city of KL. I walked everywhere I wanted to see. The elevated monorail station is also quite close for connection to anywhere in the city including the trains to and from the airport.

Genuine Hotels.com guest review

There was some maintenance issues.

Genuine Expedia guest review

Hotel located in the tail end of Bintang Walk but very handy with 7/11 next door for small things to fill the minibar (incl beer) and the asian food street just across the street past the car park. If you are alone and prefer to skip the hotel breakfast for the much cheaper asian meals then that is the place as well as lunch or dinner or late nite till […] 3am after the nightclubbing. Had lunch for 2 bucks with a drink. Cheap for Americans and dirt cheap for Europeans and Aussies. Very safe as always crowded. Asked for a 5th floor or higher due to noise. Shopping everywhere. Hotel is clean but edgging towards 2 half or 3 star due to need for remodel. Even the phone system sounds dodgy. Room had minibar and dated TV but nobody should complain given the other pluses. Nice clean rooms and sheets, complimentary water plus free internet all adds up to a great stay for a nice price at a darn good location. Great staff. Did not try the pool or gym. Read more

Genuine Expedia guest review

The hotel is right in the heart of the action. the bukit bintang street is full of activities, which peak at around 11pm! the street next to it, and the one next to that are full of food stalls with terriffic choices! really close to the biggest mall (next street in the other direction). the mall has ATM, currency exchange and so do many other places […] along bukit bintang. Staff is OK; i did not have much interaction with them. the rooms need some serious upgrades. these are NOT rooms in a 4-star hotel. the tubs aren't the best drianers of water. the toilet is old style, and there is a general smell and feeling of unclieanliness, around the bathroom. the room and bathroom are small, and i had booked the highest level room, jsut below the suite. swimming pool is great, but again, the changing room is something i dont want to think about (this review made me think about them :-( ). you would not feel like changing there, or would rather be there with your shoes on. Once you are out of it, the pool and the poolside are wonderful! I did not use their gym, but looked ok. the massage center seemed like a good place, although i did not use that facility either. I saw families with childrent in there, so it looked like a decent place. It certainly has a peaceful and nice ambience. I did not try any of there restaurants, so can not comment about those. Why you want to eat there when there are tons of things a few steps away? monorail just a few minutes of walk away. Read more

Genuine Expedia guest review

everything is as expected! quality and professionalis of the staff as well as their flexiblility to requests made the trip memorable :)

Genuine Expedia guest review

The Royale Bintang was only acceptable, nothing more. The hotel had a good location and the service was friendly, but the building itself was definitely showing its age. The shower temperature was not consistent, and never reached was I would consider hot. A request to have this looked at resulted in some improvement, but not complete satisfaction. […] Furthermore, the sink appeared to have a small leak. With the many competing hotels in central Kuala Lumpur, I can't see myself picking the Royale Bintang again. Read more

Genuine Expedia guest review

The Royale Bintang was a delight. Checkin was smooth and efficient with welcoming staff. The room was comfortable and had all the facilities you could hope for (including an iron and ironing board!). The pool was refreshing. The included buffet breakfast was awesome, truly a full on dining experience - you could eat you whole days' worth of calories […] in one sitting! We were most impressed with the friendly atmosphere. Other guests would greet us in the elevators and have a chat about what they had been exploring in the city that day. The location is great, very safe atmosphere on the street in easy walking distance to the metro and Times Square shopping mall (you have to check out the indoor roller coaster in that place!). Read more

Genuine Expedia guest review

This hotel offers a great breakfast. The staff was patient and helpful.

Genuine Expedia guest review

will recommend hotel to family and friends

Genuine Expedia guest review

Hotel is in a great location - right on the Bintang Walk - BB Plaza at the back of the hotel. Eating halls - All food types available - local foods very cheap. Breakfast supplied and was fine for us - no bacon or ham products but plenty of other choices including Asian foods and lots of pastries. Surprised by the big department stores in KL. Caught […] a taxi from the airport to the hotel - for 4 of us (needed a bigger cab for the luggage as most taxi's run on gas and don't have big boots (trunks). On the way back we caught a taxi to KL Sentral - train station then an air-conditioned coach bus right to the airport. We would definitely go back to the Royale Bintang Hotel - enjoyed every moment of KL.. Read more

Genuine Expedia guest review

hotel is over rated. who gives this hotel 4 stars ???? alllow 1hr to check in, and forget about getting any help from the front desk or maintenance team..i rang to get the internet password and was told to ring back in 15mins as the lady who answered the phone was " so, busy at the moment "..! i just hope i wasn't to much of a nuisance.. surely there […] is better places in kl for the price.. Read more

Genuine Hotels.com guest review

Very comfortable and will continue to book this hotel.

Genuine Hotels.com guest review

The hotel is good. It is short distance to the shopping centers. And there are many massages nearby.

Genuine Expedia guest review

Friendly and fast check in service but waited for 30 minutes for check out despite 1 receptionist (male) are very free standing at the counter, the poor lady front office agent is doing all the checked out alone. This has been my 3rd stay with this hotel but the check out services never improved - slow check out. Location is good for those looking for […] sumptuous late night supper, shopping, pub or club drinking activities. The rooms cleanliness are below expectation, blood tain on the bed cover, hairs found under the pilows, wall paper torn and faded. the in room safe need to change. Outside the rooms corridor carpet smelly and dirty. Read more

Genuine Hotels.com guest review

Wifi every time not working and need password to enter. Can we just enter one time password during out stay?Television channel is not interesting, some channel we can't watch and some channel audio is very soft and not clear.

Genuine Hotels.com guest review

the room i have is very noisy.......i donot think i would go back.

Genuine Hotels.com guest review

After check in hotel, we found the door lock was not in function and requested for room change. When we was given another room, the same problem happened. Buffet breakfast not so good and less choice. Receptionist were not well trained. Hotel at good location.

Genuine Hotels.com guest review

This is 3rd stay of this hotel. Always good value for money. Close proximity to everything - food, bars, shopping etc, walking distance. Breakfast is fantastic - queues for freshly made roti and omlettes (yummy). Pool is in good condition with sun access! Also a gym that is usable! Rooms are spacious. Can't really fault for the price

Genuine Hotels.com guest review

My third stay and as usual appreciated the friendly staff, tidy rooms, good location, reasonable rates and the option of included breakfast and Wi-FI. Unfortunately my shower had a badly leaking hose which affected the water flow, and the light above the basin was out, making shaving difficult. Asked Reception four times over three days to please fix […] the problems, but nothing ever happened. Very disappointing. Read more

Genuine Hotels.com guest review

The reception staff are incompetant, trying to charge us twice despite hard copy of prepayment. The first room we were allocated had a toilet which was blocked with human faeces - very welcoming. It took reception 30 minutes to resolve that issue. The second room was tired and overdue for redecoration - in line with the rest of the hotel which is very […] tired. The "complimentary" breakfast was at no charge because nobody would pay for such a poor breakfast. Unless you like cold chicken sausages, stale bread and over diluted cordial. The location is very good - shame about the hotel. In general it is well worth avoiding Read more

Genuine Hotels.com guest review

Location is very good.Staff are nice. But hotel needs new renovation.the state of the room has seen good days. This is my third stay at this hotel.Hope my next visit may have renovated room and restaurant.

Genuine Hotels.com guest review

Stayed at this hotel for 9 nights with my young family and I was suprised the hotel had upgraded us to a family room without asking. Very impressed and would definetly return next year!! The bathroom needed a little TLC but otherwise a fabulous experience. The breakfast was also great. This is our third stay at the hotel. A massive thankyou to the staff […] of The Royale Bintang!! Read more

Genuine Hotels.com guest review

i like it but one thing i would like to say the hallway and at lilf little bit warm

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Out stay at the hotels was as expected, very good, This was our 2nd stay at the hotel this year, and will stay again.

Genuine Expedia guest review

The hotel is in a great spot and very comfortable despite getting a bit 'old' in terms of the physical structure. However, the rooms are very well maintained. What impressed me most was the uniformly friendly and helpful staff. When new clients pushed in front of us prior to checkout, the desk manager instructed them to get to the back of the queue. […] Very rude… and the manager's action was appreciated as the civil and professional thing to do. Great breakfast choices and tour booking support. Will recommend to others. Read more

Genuine Hotels.com guest review

shopping

Genuine Hotels.com guest review

Pricey for no reason. Perhaps other than the location. Pick a 5 star to stay in instead. You'll have to pay USD 30-100 more depending on which hotel you choose but it'll be worth paying the extra money for. This hotel is definitely not a 4 star hotel.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Gud lication, nice comfy room but the breakfast taste bad, can opt for room without breakfast. Free wifi

Genuine Hotels.com guest review

A stark contrast from my stay 2 years back. The room and cleanliness has gone bad.

Genuine Hotels.com guest review

Hotel is located in convenient location next to shops and restaurants which is a major advantage. Hotel and room furnishings are a bit old and my toilet did not flush properly. However, the convenience of location can offset those disadvantages.

Genuine Hotels.com guest review

Fantastic location if you want to go shopping on the street or in the centres. Great restaurants and hawker stands. Hotel needs some maintenance and quicker service to room needs would be better.

Genuine Expedia guest review

Some of the rooms are very nice but our second one smelled a bit musty and the sheets had a rip in some of them, Could have been a bit cleaner. Staff were very good though and gave us a late check out so that was great. Alot of great shoping around our area though and plenty of places to eat.

Genuine Hotels.com guest review

When i got there to check in after an hour's flight journey and a 2 hours of taking the bus and monorail to get to the hotel, i expect my check-in process to be smooth. but arriving at the check-in counter, there was just 1 person queuing in front of me. the counter staff was so slow in handling that i stood there waiting for half an hour. Already a […] bad start. upon checking in, the corridor was quite dimly lit and our room was allocated to the extreme end. room was acceptable and view that overlooks the congested roads. for a 3.5 stars hotel the cleanliness was still alright. but i could hear my neighbour next door talking and snoring. :/ trip from hotel to airport was quoted a RM90, trip took 45mins. it was quite a good experience considering it was just a 10mins walk to the town area and masseurs were nearby, and breakfast was good. good recommendation for my company's stopover for business travels. Read more

Genuine Hotels.com guest review

Staff at the ground floor are excellent and very helpful. This hotel may have been considered 4 star once, but that was before I was born. Inside the hallways, it is looking decidely worn and tatty. The rooms are definitely unhygenic and I fear that the benches have never been wiped down. This is a good example of how to get sick but merely staying […] in a hotel. The breakfast buffet was mediocre. Fruits were only watermelon and papaya. We had to go through three trays of glasses, just to find a clean one. Definitely would not recommend. Read more

Genuine Expedia guest review

EXCELLENT FACILITIES. BREAKFAST STAFF COULD HAVE BEEN MORE FRIENDLY COMPARED WITH OTHER HOTELS WE HAVE STAYED IN. OTHER STAFF WERE VERY FRIENDLY AND HELPFUL

Genuine Expedia guest review

We stayed at the Royale Bintang for 3 nights it was great stay, the staff were lovely and very helpful. The room was pleasant and clean but could do with a coat of apint and the wall paper is quite old, I would go back to the Roayal Bintanh again..

Genuine Expedia guest review

Quite convenient to shopping areas

Genuine Hotels.com guest review

The hotel is located in Bukit Bintang which is really close to a lot of the shopping and easy to get to other locations. The staff were very helpful.

Genuine Hotels.com guest review

Overall good standard.

Genuine Hotels.com guest review

The hotel is good value for money for the location and the size,but the hotel really need to be renovated,look very old already.This time my stay a bit disappointed if compare to last trip which i stayed with the same hotelroom,deluxe room.

Genuine Hotels.com guest review