"Nice Napa hotel"
Great hotel in Napa. Close to the Oxbow Market which was great for breakfast getting cheese etc for lunch. Not much else near there and there is a lot of construction close by. Not much in downtown Napa. Looks like a lot of gentrifying happening. Should be nice in 5 years. But the hotel was great.Genuine Hotels.com guest review
Beautiful hotel with great staff. The free shuttle is a great bonus.Genuine Hotels.com guest review
"Wine Country Escape"
Great escape to wine country. Staff was extremely friendly and helpful. Close to downtown Napa.Genuine Hotels.com guest review
"Couples gateway in Napa"
Beautifully newly renovated hotel - a bit commercialized and was hoping for more of a "Napa" rustic experience. This hotel was close to the downtown city area but not in the midst of the wineries. We had to change rooms when we got there since we were put on the construction side. Also we were overcharged on our bill for a restaurant bill that we did […] not go to- overall it's a nice and clean hotel but not what I would consider an authentic hotel in Napa. Read moreGenuine Hotels.com guest review
Good hotel, wine staff are all helpful and excellent!Genuine Hotels.com guest review
"Westin Verasas Napa"
Nice hotel - a little pricey but clean and stylish. I would stay here again if I could afford to. Really nice bathroom and kitchen.Genuine Hotels.com guest review
"Perfect Napa Getaway"
My husband and I stayed here for a long weekend at the end of February. The hotel is lovely. The staff was extremely friendly, especially the valet. The valet was free as well with in and out priveleges. The location of the hotel couldn't be better. It was right next to Oxbow Market and walking distance from Downtown Napa. Our room was clean and comfortable. […] There was free wine tasting at night. I couldn't have been happier and would definitely stay again. Read moreGenuine Hotels.com guest review
was a very friendly staff and hotelGenuine Hotels.com guest review
Great stay again at the Westin! Love the suite rooms and great bar cocktails!Genuine Hotels.com guest review
Very clean and comfortable hotel. Rooms are average to above average at a good price. Not a luxury stay by Napa standards but a very good downtown hotel at a good rate.Genuine Hotels.com guest review
"Pleasant but pricey"
Stayed here for 3 nights and enjoyed it, but you can find nearby hotels at better prices.Genuine Expedia guest review
Everything was perfect except for the staff. Very young and maybe too well trained or not trained well enough. Each one asked us the same touristy questions without a single original thought of their own and the new receptionist recommended a first floor room with a view (?). We tried it but there was no view. Untrained in the room features. Would not […] stop us in recommending the place tho, first class. Read moreGenuine Hotels.com guest review
"A GREAT HOTEL"
THE HOTEL WAS AWESOME,I WOULS STAY THERE AGAIN IN A HEART BEAT. I CAN NOT SAY ANYTHING BAD ABOUT THE HOTEL.5 STAR IN MY BOOK.Genuine Hotels.com guest review
The Westin is in a great location with access to Napa's growing night life.Genuine Expedia guest review
Hotel is in a great location. Service was good, bed was comfortable.Genuine Expedia guest review
Excellent facility. Very comfortable and convenient!Genuine Expedia guest review
"Basic hotel -- not up to Westin quality"
We came up to Napa for a getaway overnight from the Bay area. Given that this is a Westin (and with paying a rather high price -- even on Expedia) we expected luxury which this hotel did not deliver. Hotel premises are very basic. Rooms are basic as well -- we were given a suite which was likely geared toward families or if you had 4+ people wanting […] to stay in one room --- who did not have any expectations of the standards and amenities that usually Starwood resorts have. Read moreGenuine Expedia guest review
Hotel.com amenities were misleading. Housekeeping woke me up 4 hours earlier than I had requested. Guest services attempted to assuage by giving me %50 voucher that is only valid on full price, which is much more expensive than a room ever costs online...horrible.Genuine Hotels.com guest review
"Great saltwater hot tub"
We really loved the heated hot tub but would have liked the lap pool to be warmer but they were both really nice and they are salt water pools which was awesome. Good location if you want to go to Oxbow market or the Napa Valley Wine trainGenuine Hotels.com guest review
"Very nice hotel - highly recommend"
Lovely hotel - we were upgraded to a deluxe room which was a nice surprise. It's a 5 min walk to historic downtown and riverwalk area. Nice pool and fire pit blazing away at night!Genuine Hotels.com guest review
"Very friendly hotel with great staff"
My wife and I stayed while I was on business in Napa. We were greeted by a very friendly valet as well as a very helpful & friendly receptionist at the front desk whom immediately (without me asking) upgraded us to the one bedroom suite which was fantastic. We will definitely stay here again.Genuine Hotels.com guest review
Very good rate. Appreciate the upgraded room.Genuine Hotels.com guest review
"Close to Napa Wine Train"
Arrived early and got an immediate check in which we really appreciated. Beautiful hotel with nice rooms. The bath only had a shower, which we prefer and the lighting was excellent in the bath. There are long hallways to access the rooms. This hotel was not very busy when we were there on a Sunday night, but we still had noise that seemed to come from […] children running and playing in one of the hallways and we could actually here someone snoring ( or perhaps a drill?) around 9-10 at nite. Good bar and interesting menu items. Read moreGenuine Expedia guest review
"5 star to westin Napa"
Great hotel downtown Napa! We booked a 2 bedroom suite it was great! It was very clean and comfortable! The hotel is walkable distance to downtown! Staff were awesome. We would stay here again in a heartbeat! WGenuine Hotels.com guest review
"Great pool, excellent service, ok location."
Great place with a large pool and hot tub, daily wine tastings, and just a short walk to the center of Napa. We were automatically upgraded to a room with a kitchenette, and the bed and bathroom were in excellent condition. No great views, and the gym was just ok (a little small), but overall a really nice place. Service was very good. And I love that […] it is dog-friendly. Read moreGenuine Hotels.com guest review
"A must in Napa"
This is our 2nd stay here. We love the location, the service and the ambiance. This is a must when we visit Napa. Wonderful Westin property.Genuine Hotels.com guest review
"Napa, ca visit."
Good location to Napa and the valley north. Good service and food and bar except for room service food, which should be avoided.Genuine Expedia guest review
Perfect. Loved it. Great place.Genuine Hotels.com guest review
my room was not ready, had to wait to long for my room.Genuine Expedia guest review
"what other Westins should aspire to be like"
Very comfortable suite with a fully equipped mini-kitchen and a huge bathroom, not in downtown Napa but within walking distance. Our stay was interrupted by the Napa earthquake, which trashed the interior of the hotel and made it uninhabitable, but we commend the staff for acting professionally during the emergency.Genuine Hotels.com guest review
The hotel is very well located, being close to the Oxbow market & restaurants in Napa etc. The facilities were good and up to the standard one would expect from a hotel of this calibre. One point to note, however, is that although the general bathroom facilities were very good, there were no hooks in the bathroom to either hang up robes or towels whilst […] using the shower etc. Read moreGenuine Hotels.com guest review
Nice hotel....concerns with construction surrounding the hotel beling very loud and on-going. Had room moved but still heard it first thing in the morning. Hotel itself was very nice, clean, and friendly staffGenuine Hotels.com guest review
Upscale facility with big rooms in great Napa Valley location. Service charge/ tip is built into all restaurant fees and so do not expect prompt service. Food orders and service is slow and cafe menu so-so for the cost. Valet parking only so wait time for cars can be longer than ideal.Genuine Hotels.com guest review
"Westin Close Convenience"
The staff and all the people are very friendly and helpful. We enjoyed the bed it is so comfortable and relaxing. The surrounding views were great. How can you beat the Napa Valley for the beutiful green lush vines. They were ready to get to crush time. SO exciting.Genuine Expedia guest review
This is a beautiful hotel with a luxurious pool and spa area. However we were given a disabled access room which rather puts a dampener on the romance levels! When we first arrived in the room I went to look at the balcony only to find that the door was unlocked, so it was lucky I did so otherwise we would have left the room open for any passers by […] to just hop in. Also no seats on the balcony so not quite sure what the point of it is?Hotel staff were very helpful and did offer a solution to the disabled room issue, it would just have been nice not to need to complain in the first place! Read moreGenuine Hotels.com guest review
"close to ballon ride"
Can't say enough how wonderful your hotel was. It was the best hotel I have stayed at for the price range.Genuine Hotels.com guest review
"Got a refund"
When we arrived we were the only guests in the lobby. The hotel staff was busy talking amongst themselves and did not acknowledge us. When I finally said excuse me, the girl acted annoyed and bothered. Then we went outside to get our bags and the valet man was rude and argumentative. The manager was called and clearly did not know what to do and kept […] allowing the valet man to verbally assault us. We asked for a refund and went and got a room at Andaz Napa. Do not stay at the westin. A waste of your mental energy. Read moreGenuine Expedia guest review
excellent stay. Wasn't necessarily over the top or luxurious, but a good room.Genuine Hotels.com guest review
"Hotel was close to business trip location"
I had a great time in Napa. The hotel and all the amenities were fantastic.Genuine Expedia guest review
"Very nice hotel"
Lovely hotel with wonderful customer service. They upgraded us to a suite immediately when we indicated we needed a refrigerator.Genuine Hotels.com guest review
Convenient to shops food and Wine Train. Easy to get to if you are driving.Genuine Expedia guest review
Beautiful and clean.Genuine Hotels.com guest review
Amazing hotel with beautiful rooms. In addition to the rooms being great, members of the staff are very friendly and informative. The hotel is located walking distance from Downtown Napa which is very convenient for walking around town. It was my first experience at the Westin Verasa, but it will not be my last!Genuine Hotels.com guest review
"Beautiful hotel heart of Napa"
Hotel within walking distance to Napa restaurants. Wine train across the street. All the staff were friendly and helpful. We had a great stay.Genuine Expedia guest review
This was a great getaway I had with my sister, we were both thrilled with everything. The concierge was helpful in determining what to do with our time. Location is within walking distance for restaurants, the market and our favorite, the wine train.Genuine Hotels.com guest review
Great staff and let us check in early. Stayed here before in a different standard room. Got king suite for my girlfriends birthday to allow us more space to relax. Unfortunately the room although beautiful was on the corner of the first floor looking directly at the wine train station and construction going on next door. Both mornings and especially […] the second was not only woken up to the sound of delivery trucks, garbage trucks and other service vehicles with their back up signals on it didnt' stop until after 10am and then it just became construction noise. Forced to leave the room both days to not be driven crazy. Informed desk girl on second morning but too late. Not relaxing at all. no one followed up after. Felt like we were put in the "Hope they don't notice or complain" suite. Read moreGenuine Expedia guest review
"Not worth the price."
I paid over $500 a night for a 1 bed suite for my family for Father's Day weekend. We were put near the elevator in room 2061 and heard it all night. My 2 boys are young but neither could fall asleep until after midnight. When I asked to switch rooms, I was told I would be given an upgrade and to a quieter room. The room was quieter but was not an upgrade. […] We were not comped any meals or given a discount. At least we got some sleep that night! The valets are the best service at the hotel, super friendly and helpful. The front desk staff and the waitstaff at the restaurant were not, they charged me $6 to fill a bottle of milk for the baby at night, forgot most of the order and seemed put out to have to work during Father's Day brunch. I travel often for business and pleasure and stay in all ranges of hotels, from budget to luxury. If you can get a room here for around $200, then it would be an ok value. It is NOT luxury accommodations but a nice hotel. If the valet team can teach the rest of the staff in how to treat guests, it would be a great improvement. It is fairly family friendly and the rooms are good for little ones. Read moreGenuine Expedia guest review
Not up to a four star standard. Will not stay again. Wifi is horrible also.Genuine Hotels.com guest review
We loved everything about this hotel. From the superior Johnny at the front desk, to the location, amazing maid staff, the bedding made you never want to leave the bed and the pool was perfect. Can't wait to go back!Genuine Hotels.com guest review
"Great, clean, Napa hotel"
I had a great time staying here. The room was exceptionally clean and the grounds were beautiful. The pool was nice and clean. The gym was spectacular. I would definitely stay again.Genuine Hotels.com guest review
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