Excellent hotel in the heart of downtown Santiago with excellent service.Genuine Hotels.com guest review
"Good Business Location"
Quite an enjoyable hotel. Great for business if you are dealing with firms located inSanhatten. Good restaurants within a couple of blocks.Genuine Hotels.com guest review
"Very comfortable at great price"
I recently stayed at the hotel for 5 nights. The room was large and well appointed. I thought the bed was particularly comfortable. terrific sheets and wonderful down pillows, lot of them. the location is perfect for someone going for business as it is in the middle of everything. I also discovered that the best Sushi restaurant in Santiago is in the […] hotel. Do not miss it- beautiful and delicious. A couple of tricks. they charge $10 per day for internet, but if you become a member of their club, for free, it is free. good deal. the gym is perfectly adequate as well. My one complaint is that in the restaurant they only serve a $30 breakfast buffet. they should offer a regular breakfast menu as well to accommodate lighter eaters. Bu all in all, first rate. Read moreGenuine Expedia guest review
Response by InterContinental Santiago Dear guest Thank you for taking your valuable time to comment about your stay. We appreciate your kind words about our comfortable rooms, location and the restaurant. Your opinion and idea of having a normal breakfast instead of a buffet will be fowarded to the staff of the restaurants. We thank you for staying in our hotel, and we hope to see you soon. Kind regards Alan Carrasco Guest Service Supervisor
"Outdated rooms, bathrooms and beds."
The lobby of the hotel is impressive and the front desk folks are ok, they also have a nice restaurant which is pricey--all this is completely different from the rooms. The furniture in the rooms are old; the beds are at least 10 years old and sagging--very unconfortable; the bathrooms are also very old and has not been updated for many years; the towels […] available in the bathrooms are beyond its life. Having said that, the house keepers do a good job keeping the place clean. The issue here is that management or owners are not investing to keep the place up to date. Just to be clear, I've been traveling to Santiago for the last 10 years and use to stay at this hotel until one day five years ago when they ran out of hot water at 8 am. For this trip I decided to try it again as a but but again, what a disapointment. Read moreGenuine Expedia guest review
"Older tower is showing wear and tea"
Newer side is very nice and up to date but the older tower is showing some wear and tear. I had issues with the WiFi network and could barely get a signal but the front desk was kind enough to remove it from my bill. The staff is very professional and I was asked multiple times if I was enjoying my stay or if they could do anything to make it bette […] r. Read moreGenuine Hotels.com guest review
Response by InterContinental Santiago Dear Guest: Trey, We rely on you, our guest, to let us know how we are doing and how we can do better to fulfill your needs. It is truly rewarding when guests recognize the quality services of our staff and takes the time to comment on that. We appreciate your time to let us know about your inconvenience as it gives us the chance to improve our service.( issues with the Wi-Fi network). InterContinental Santiago is committed to providing our guests with the highest quality facilities and service. We sincerely regret we fell short of our goal in this instance. Regards, Juan Riquelme S. Guest Service Manager
the entrance is very nice but rooms are old and they need better maintenanceGenuine Hotels.com guest review
Excellent experience -- great breakfasts included -- stayed an extra night at end of three nights on a tour. Many restaurants near the hotel. Only negative was ongoing construction in front of the hotel. Otherwise excellent hotel.Genuine Hotels.com guest review
"5 star lobby 3 star room"
5 star lobby- 3 star room AC didn't work- according to maintenance it was working however the room was 80 degree all night. (summer night) Internet didn't work on the 12th floor. I travel to Santiago several times a year on business never stayed at Intercontinental until now- Never will again. Within blocks there are many truly 5 star hotels.Genuine Expedia guest review
"Great hotel,...too bad they charge for everything!"
Beware that you have to pay extra for Brkft., internet, even the gym.Genuine Hotels.com guest review
After a horrible initial apartment experience, we decided to immediately check out and booked Intercontinental on the spot. And what a difference that made! Nice spacious rooms, nice breakfast, and usually quiet pool upstairs. One downfall: the wireless only works in a newer tower which we moved to after a nice stay in the older one. The concierge offered […] us a free breakfast for our efforts. I suggest the stroll in the El Golf as well. Great restaurants in the vicinity. Read moreGenuine Hotels.com guest review
"Not for business traveler - Poor internet"
Really poor internet service in rooms especially at $20 per day. Rooms were clean, Gym is small, poor service at breakfast and cafe in lobby is rarely staffed. I had to help myself to a sandwich and drink. Will stay in the W in Santiago from now onGenuine Hotels.com guest review
"Horrible corporate experience in a faraway place!"
Checked in from a long drive. They put us in one of the back rooms. The Internet ($10) didn't reach and we couldn't get a connection. The room had not been cleaned. Parking was exhorbitantly expensive. In addition, the underground parking was dark, dank, and terrifying. The main, grand lobby looked great until you got in your room. The fetor from the […] corridors in the back of the hotel were dizzying. The place is located in the middle of nowhere between Providencia (where many things are) and Las Condes (where the crypto-Pinochet loyalists are). It's an American business hotel, but it doesn't really cater to anyone. And it's expensive. As soon as we got there we immediately switched to Le Reve in Providencia (a 5* hotel worth every penny). Do NOT stay in this place at these prices unless you like the corporate experinece -- and done badly. Read moreGenuine Expedia guest review
Loved the Intercontinental in Santiago. Definitely will stay there in my next visit to Santiago. I recommend it. The hotel is also located in a great area of Santiago. It is wonderful to take a leisure walk around the hotel. The surroundings are clean and the neighborhood is one of the best in Santiago. The hotel service is excellent; the hotel is beautiful […] and rooms are very spacious. Read moreGenuine Hotels.com guest review
"Great location. Disappointing rooms."
The hotel has great location. The rooms need better maintenance -old / dirty carpet and bed sheets. After our first night, we had to change rooms because of honeymooners next door making lots of noise - you could hear everything they were doing / talking. Everything was OK after 2nd night.Genuine Expedia guest review
"I loved this hotel!"
We were only there for one night after disembarking a cruise. I was so disappointed to have to leave to catch a plane home. Could've moved in. It was wonderful.Genuine Expedia guest review
"Big rooms & Great salads"
Service and standards seemed to have dropped since last time I stayed. Check in staff and concierge were very good. I still like the big rooms, and the two restaurants are pretty good. Room service salads were delicious. However, the showers leak water all over the bathroom floor, the toilets don't flush too well, and the housekeeping was not up to […] scratch. I found a dirty floor rag left in my room and products were not re-stocked in bathroom. Food at breakfast buffet was also not re-placed/refreshed efficiently. I came for breakfast at 9am and there wasn't much there. Read moreGenuine Hotels.com guest review
"No free Wi Fi or water"
I think for the price of the room, the hotel would include free Wi Fi & complimentary water, but we had to pay for both of these. Did not really expect that from the Intercontinental brand. Will be staying in a hotel that offers these as standard next time.Genuine Hotels.com guest review
"Decent room size, but watch out for extra costs"
This hotel is quite decent but as some other reviews say the fittings are not the newest - there was a good separate shower, but a small "sit up and beg" bath and the plug leaked badly [I had them replace it]. If you are not a Priority Club member they charge for WiFi. They also charge for the gym - both of which I consider a bit much considering the […] rooms are not cheap & most places don't charge on top. The breakfast was fine, but I actually preferred the breakfast in the Marriott down the road which I stayed in twice before. Here the tea water was too cold for example, with no milk jugs so I had to use the cereal milk in a large glass & there was more cold things and a less pleasing selection of fruit. Read moreGenuine Expedia guest review
"Friendly and efficient, reasonable location"
The hotel staff are very friendly and helpful at all times. My room was larger than expected with a double aspect as it was in the corner. It was also very quiet. The hotel rooms are in 3 towers and I think the rooms might be smaller in the older tower, but I did not have this problem. Breakfast was very good with plenty of choice. The hotel is in the […] business area but within 15-20 minutes walking distance of the downtown shops - it is quicker to walk because of the eternal traffic. Just round the corner from the hotel is a good choice of restaurants. Read moreGenuine Hotels.com guest review
"Excellent intercontinental hotel"
An excellent experience with very helpful staff. The roadworks out the front were a pain but did not cause any issues when you got inside. Great location, very close to two major shopping centers that have really upmarket brands. I would deffinately return. Thank you!Genuine Hotels.com guest review
"Good Location, Bad Hotel"
There is two hotel towers. The newer ones seemed ok, but the main block where my room was located was bad. Air Conditioning barely worked, carpet was old and muggy, staff was unattentive (except at the restaurant, they were great). Hotel is very conveniently located but I think the Holiday Inn which is right next door is a sensible alternative. Would […] NOT recommend. Read moreGenuine Hotels.com guest review
Hotel in ristrutturazione, potevate avvertire!!Genuine Hotels.com guest review
Buen hotel,amable atención y muy bien ubicado. Lo único que me llamó la atención es que el wifi no esté incluído en el precioGenuine Hotels.com guest review
"Hotel a reformar"
En general bien, pero le falta mantenimiento a este hotel (Primera habitación sin calefacción, segunda habitación con problemas de luces que no se apagaban, plomos que saltan, etc etc...Genuine Hotels.com guest review
"Buena alternativa en un lindo lugar"
Excelente estadía en un lugar muy cómodo con muchas atracciones a su alrededor.Genuine Hotels.com guest review
Todo bien y aceptable. Ojo los que vayan en auto, el cobro del estacionamiento es un robo.Genuine Hotels.com guest review
"Servicio de primera, excelente ubicación"
ExcelenteGenuine Hotels.com guest review
Realmente uma localização excelente perto do principal shopping de Santiago e de vários restaurantes. Quarto grande, banheiro excelente, piscina interna muito boa e pessoal muito atencioso.Genuine Hotels.com guest review
Exelente ubicacion, excelente atencion, limpio, comodo y modernosGenuine Hotels.com guest review
朝食は素材もよく美味しいバフェだった。立地は、地下鉄トバラバ駅から歩いて10分ほど高級住宅街とレストランのあるいい感じの通りを歩きます。巨大なショッピングモールも近所に有り、とてもいい。純粋に地下鉄からの利便を優先するならエルゴルフ駅前のリッツの方がいいだろう。Genuine Hotels.com guest review
Response by InterContinental Santiago Dear Guest, We thank you for taking your time to share your experience of your stay with us. We are pleased to know that you appreciate the good location of our hotel to nearby restaurants, residential area, metro and shopping center. We welcome you back & hope to see you soon. . Best regards Juan Riquelme S. Guest Service Manager
"Ikke noe å klage på her"
Fint hotell med god service. Trivelig med ei gratis halvflaske med vin på rommet. Bra at jeg kunne benytte svømmebassenget utenfor "åpningstiden" også.Genuine Hotels.com guest review
Response by InterContinental Santiago Dear Guest Erik L.J. On behalf of the InterContinental Santiago, we want to thank you for having chosen our hotel. We hope you enjoyed your stay with us. We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met. We are really glad you have enjoyed your recent experience at the Hotel and that you felt comfortable with our facilities and the service of our staff. We consider your comments as a compliment that helps us to continue with our job. Once again, thank you for taking the time to write to us. We look forward to the opportunity of serving you in the future, and thank you for choosing the InterContinental Santiago in our beautiful country. Regards, Katherine Brito Guest Service Assistant INTERCONTINENTAL SANTIAGO
"Hotel elegante en una ubicación preferencial"
Muy buen hotel que se caracteriza por la amabilidad de todo el personalGenuine Expedia guest review
Muy buena experiencia en el hotel.Solicitamos desayuno a la habitación, el que llegó 20 min atrasado, pero fuimos informados vía telefónica oportunamnete del atraso. Lo malo es que debimos pagar $10.000.- por dejar el auto en el estacionamiento del hotel.Genuine Hotels.com guest review
ExcelenteGenuine Hotels.com guest review
貴社に一言、下記注意事項は理不尽でないものは別として、貴社およびホテルサイドに改善対応をして頂く為には必要ではないだろうか。今回、アメリカの旅行会社利用で後泊を含めて4泊の利用(最後の一泊が貴社)。部屋は普通だが、水まわりの悪さ(排水が悪すぎ--水道、トイレ、風呂)に唖然、加えてトイレの紙、スタンド電気がつかない等問題があり、スタッフを呼び、交渉で部屋を変更、次の部屋では鍵部分からの騒音、対応がまずく4.5時間かかり、夕食等私的な約束もキャンセル、本当に自分の時間を阻害され困惑しました。でも、アクセスの良さ、立地便利、寝具の良さは間違いなし。Genuine Hotels.com guest review
"SUBRAYA LA EXCELENCIA"
LA ESTANCIA EN INTERCONTINENTAL SANTIAGO FUE MUY SATISFACTORIA Y CONFORTABLE. SUPER MODERNO, MUY CÁLIDA LA ATENCIÓN DEL PERSONAL DEL HOTEL, LA PISCINA DEL PISO 19 ES UNA MARAVILLA CON UNA GRAN VISTA DE LA CIUDAD. EL DESAYUNO SUBLIME CON LA VARIEDAD PARA ELEGIR LO QUE UNO QUIERA. LO RECOMIENDO Y VOLVERÍA A ELEGIRLO.Genuine Hotels.com guest review
"Barely average Intercontinental ...."
02/26/15 saltacity Salta
This hotel is centrally located right across from the Titanium Tower and a few blocks away from the Costanera Center. It is in good shape, but nothing special. My room was ok, but noisy from a rooftop bar across from it. What bothered me the most, was the front-desk clerk trying to sell me a more expensive room: when I arrived they told, that they need to check if my room was ready. However, if I was interested in a superior room for 50 USD more, they could have it ready immediately. I said no, but the clerk insisted. "As you can see, we are doing renovation work, so your room will probably be noisy - don't you want a superior room for 50 USD more". What on earth is that? You are saying that I get a bad room, right to my face, no way! In the end the room was ok and normal noise, nothing to complain about. But apparently staff is asked to make hard-sells to improve overall revenue - not a good sign, and definitely not the correct way of treating your customers. All in all, an average experience, I would not return to this IHG property.
"A Great Place to Stay in Santiago de Chile"
02/26/15 LMDominguez Winston Salem, North Carolina
We stayed at this property for 2 days in mid-January, 2015. Our experience was very good: A nice-sized, clean room with a great view with a large, well-equipped bathroom. The hotel is large and facilities are ample. Our experience with requests from the front desk was excellent; any and all issues were addressed and resolved rapidly and effectively. The room was slow to cool below 70 F, (21 C) and was aided by the cool evenings in Santiago.
"Great friendly staff but the place and room sevice need lots of improvement!"
02/15/15 eastfly Sydney, Australia
The front desk staff are alway helpful and friendly..gym are basic without air-con. Mid night room service 80% of the time unable to deliver as per menu and its standard, Almost like the cook want to short cut the preparation so he/she can go back to sleep..Very disapointing especial when you are hungry and have to wait for an hour for them to get it right after two times sending the delivery back! ( order grill salmon..first delivery fresh Salmon, second delivery frozen cooked salmon...and the last time they got it right with the Salmon but asparagus was cooked..thought i ordered the salad!! )..Very disapointing!
"Take the branded name from this property"
02/03/15 i2fli Atlanta, Georgia
I believe that with certain properties just based on the branding you know the kind of accommodations you can expect. Not so this time around with InterContinental Santiago. The property is tired, dirty and in overall poor condition. I believe you will find three towers at this property and I was in tower one. This may make a difference. The room was large but poorly furnished. It looked as if pieces of furniture had been gathered from unused rooms and scattered about. The carpet was so dirty (sticky) that I had to use towels to walk from the bed to the bath. The room was ripe with an unpleasant odor from an unknown source and the windows dirty and in poor condition. The shower sputtered and spit brown water for a short time and never did I have hot water for a shower, just warm was the best I could do. Mildew was present around the tub and sink basin and my carpet under the sink wet. The in room refrigerator (usually a nice plus) was so dirty I could not use. Wallpaper was in poor shape with bits coming from the wall. The staff does appear to be helpful with what they can do. The front of house staff is kind and pleasant and the buffet for breakfast is very nicely laid out. In addition the hotel is in a good location, however the area offers plenty of better hotel choices. Summary. The hotel is clearly not up to the standards of being a branded InterContinental property. The staff and breakfast did not make up for the lack of room amenities, cleanliness or attention to detail. If traveling to beautiful Santiago you will find plenty of hotels in this location that have taken time to care for the small details..You can do better at the price point offered here.
"Big Disappointed "
01/31/15 Boon Kong C
Under impression that intercontinental is 5 star hotel. However, this intercontinental santiago is old and maybe they are renovating my stay which create noise. The hotel english is poor . So i don't think i will choose this hotel anymore even though the location is good.
"This is my second stay"
01/30/15 David M Plymouth
This is probably one of the best hostels in Santiago but lacks a little something that I can't quite put my finger on. It lacks a little something but hits a solid 80% in my opinion. Food and beverages are very good and service is excellent. I would highly recommend staying here
"Good location and service"
01/25/15 Alex A Florianopolis, SC
Very good hotel located in an amazing location, pretty close of many restaurants and one of the best Malls of the city: the Costanera Center. The rooms have a good size and the service is outstanding. The price is a little bit high, but depends when and how you make the reservation.
"Excellent hotel in a good location"
Upon arrival in the hotel we had our room upgraded. The room had a nice view of the downtown area. The location is in walking distance of several excellent restauraunts and malls. The staff are very helpful to answer any questions or provide assistance. Our stay here was during my third visit to Santiago and my first in this hotel. I will make it my new regular for trips to Santiago.
"Good but could be better"
01/12/15 CaracasCorrespondent Lima, Peru
I just stayed at the InterContinental for five nights. I had stayed there the last time on my last trip to Santiago. I like the neighborhood - lots of restaurants, and the Metro is not too far away. On the plus side: the receptionist gave me a corner room with nice views, the room itself was ample, the staff was pleasant and the 18th floor gym was decent. But here's what was missing: Why not have a pitcher of ice cold water with lemons or orange slices inside for when guests enter the lobby after being in the hot sun? Why do I get a new towel each day when I laid my towel on the side of the bathroom, indicating that I'm happy to use it another day and avoid unnecessary washing? Hot water during my shower didn't appear for five minutes, or just about when I was going to finish. I lost Wi-fi for an hour one morning - otherwise it was good.
"Great location. Tower rooms very nice."
01/05/15 MBingham1960 Athens, Greece
We stayed for six nights during late December. We requested a quiet room and the hotel did their best to accommodate our request. Room within newer tower block was big, clean, and comfortable although noise level from outside traffic higher than expected. Check in staff not very friendly but all others were, especially Francisco the porter. Use of well equipped gym in older part of hotel and we visited Japanese and Italian restaurants; both good. Bar area in older part of hotel would benefit from modernizing. Breakfast provided in the Club lounge was good with friendly multi-lingual staff. Underground parking useful but quite expensive. Good wi-fi connectivity. Hotel very well located for a wide selection of restaurants, especially on Isidora Goyenechea.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )