"hotel is close to college"
very smooth check in and check out room was very clean and comfortableGenuine Expedia guest review
"Average Hotel-nothing special"
First, our room was clean and comfortable. Hotel itself was oddly laid-out -to get to our room on the 4th floor we walked up a long ramp and then had to take a short flight of stairs. Maybe there was a elevator, but I don't think so. There was several other wings of the hotel and I don't know if they also had stairs. Breakfast was free, but pretty basic. […] Fitness room was not really usable as the treadmill was broken. Good Wi Fi. Location was convenient to New London-didn't have to get on 95, but finding the hotel was hard, as others have reported-signage not good. Read moreGenuine Hotels.com guest review
"Right price - doesn't make it right"
This is the first time we have stayed at this property since it changed from a Holiday Inn to a Clarion. I thought the place would be exactly the same, but sadly, I was wrong. We chose this hotel for 3 reasons, location, price and the indoor pool and hot tub. We were given a room in the building where the pool is located - convenient, but the room was […] "clean" but had a really musty smell. We were very disappointed to discover that the hot tub was not working and the pool water was too cold to enjoy. There were also a few other deferred maintenance issues which we reported to the front desk. They were nice, apologized and said "things are getting better". Before we stay at this location again, we will need to see some improvements and higher ratings from other travelers. Read moreGenuine Hotels.com guest review
"Easy and convenient"
We were initially concerned about staying New London hearing less than desirable things. This hotel is right off of I-95 and very convenient to stores for restaurants. It shares a parking lot with an Outback Steakhouse. They offered a bare bones continental breakfast. From the travel website, I was under the impression there was a restaurant on-site […] but that was not the case. The staff was very pleasant and helpful. The room was clean and I felt it was a good value for value for the money. Read moreGenuine Expedia guest review
really just a plain jane room for the price. asked house keeping to come back they left clean towles in a trash bag what is is hotel is in need of updates key didnt work for pool had to go to front desk to get in not only once never fixed problem. the continal breakfast not very appealing by 830 am all fresh fruit gone for the day? stale donuts. was […] very disappointed. Read moreGenuine Expedia guest review
"Not a tree star hotel"
Hotel is out dated. No elevator to second floor. Questionable neighborhood. Hot tub out of order. Complimentary breakfast was very basic. Would not choose to stay here again.Genuine Expedia guest review
"close to casino"
staff very accomodating and friendly. I lost a wallet and whe i returned home I was called and told that it was found and would be returned to me. How greAT is that?Genuine Hotels.com guest review
hair dryer burned up. location hard to find. staff not as friendly as expedGenuine Expedia guest review
"OK Stay @ The Clarion"
Ok, here's the scoop - I booked through Expedia, which gave me a very good rate. After I booked, I read some of the customer reviews and I was pretty concerned about what I'd find. But, thankfully, the hotel and the room was clean and comfortable. It was also very quiet and peaceful with a nice lobby and indoor garden. Probably the only strange thing […] was, the toilet seemed to be something out of Alice in Wonderland - very, very miniature and low down....strange. Other than that, I really don't have any complaints. However - this certainly should NOT be rated a 3 star hotel. I would say 2 to 2-1/2, at the most. Read moreGenuine Expedia guest review
"Almost no Breakfast"
They had no juice, no skim milk , only had cereal that children eat, no fruit.Genuine Hotels.com guest review
"New London Motel"
I have to agree with some of the other review's I read about this motel. We entered our room to a very unpleasing smell. The wall paper was coming off the walls in the corner and mold was developing under the wallpaper. The curtain was off the hook right by where they meet so I had to use a clip to keep the curtains closed. The bed was nice and we slept […] well, but it was not a 3 star motel. It plainly needs to be updated.... Read moreGenuine Expedia guest review
My husband and I went to this hotel for one night because we were going to the casino for a scheduled event. the room had a smell and the air conditioner did not work. we figured out that the air condition was broken because the carpet was soak and wet and that was were the smell was coming from. sour carpet. it was 1am so we just want to shower and […] go to sleep but I could not wait to check out first thing the next morning. very disappointing. Read moreGenuine Expedia guest review
"Much Better Than Rating!"
The room was comfortable and we were very close to the casino, where we attended an event. I was nervous based on the reviews left by other people, but I was very comfortable and enjoyed myself!Genuine Hotels.com guest review
The rooms were very small, and the pillows on the bed were a joke. The room did not live up to it's 3 star rating. It was more like a 2 star hotel. Hotel staff fixed a running toilet promptly, but when we went to go check out we had to wait over 10 minutes for hotel staff to show up at the front desk. There was a long line of people waiting, and the […] staff did not seem concerned about their tardiness. I would not stay at this hotel again, spend a few bucks more and stay at a nicer hotel. Read moreGenuine Expedia guest review
Stayed here to have a place to sleep and get ready for the next day... A beach getaway. Planned day trips to different beaches.... The rooms were comfortable... The staff uninformed. Power went out due to fast moving storm, woke up to no air conditioning and never worked since. Staff once again had no clue. 93% humidity and still no clue and no room […] to move to till later. Continental breakfast, well lots of bread products... Won't stay @ a clarion again..... Read moreGenuine Hotels.com guest review
"Will stay there again enroute to college."
The hotel was clean and satisfactory. Will stay there again. The price was great.Genuine Hotels.com guest review
Great hotel will surlly recomend...Genuine Hotels.com guest review
"nice hotel set back from road"
the hotel is down a driveway. we almost missed it. the hotel is separated. One side has a set of rooms then there is a road/across the road is a set of another rooms. It is all in the same parking lot but shaped weirdly. room was clean, sheer drapes were ripped a little. king bed was comfy. had four small pillows that just didn't fit the size of the […] bed but were comfy/clean. The tv flipper didn't work. couldn't flip and all we got was one channel. Not too happy about that. room was 511. we did tell the receptionist when we checked out about the tv. one of our windows faced bushes and the other window faced outback steakhouse and the pool room. liked that we got 3 large bath towels. they had a hand rail to get in the tub but they should add a bathtub mat or a hand rail to hold onto while you are in the tub. There wasn't any place to put the soap either so you had to reach in a corner to get it which makes for slips in the tub. That is why i recommend a bathtub mat. The lock latch on the door should also be fixed, the screws were loose in the latch. For the price that we paid for the nite on a labor day weekend, their breakfast could be improved. we didn't see any eggs or waffles, they just had fruit, small donuts/bagels, toast, and cereal. I expected a better breakfast. Then the girl took away the coffee pot at 845am and never brought it back. breakfast should be longer to 10 am--7 to 9 is too early. would stay here again but ask what's for breakfast first. Read moreGenuine Expedia guest review
Convenient and value for money.no other specific comments.Genuine Expedia guest review
"A Distant 2 Star at Best"
Facilties needs updating and some attention. Managers are competent but it does not flow down to staff members who are too dependent on waiting for a response from a manager. Location could be a real gem--just did not deliver. My room had mold and mildew and insect in the fridge. They moved me but 1st impressions are important.Genuine Expedia guest review
"Not our favorite hotel"
The hotel is in a seedy area although we did walk to a grocery store and restaurant - pluses for us - without incident. The hotel is huge and seemed underutilized and understaffed. I marked the room cleanliness up since the gal at the front desk was willing to move us after I made a complaint about our initial room. Breakfast was Spartan.Genuine Hotels.com guest review
Execellent serviceGenuine Hotels.com guest review
"Close to the beach!"
It was close to the beach but that was about it. There was mold on the ceiling, out toilet kept running and there was a crack in the toilet seat cover. There was mold and dust all over the curtains. The pool and gym area smelled like mildew and the hot tub was out of order. The continental breakfast was very sad. I guess you get what you pay for. : […] ( Read moreGenuine Expedia guest review
"Great family destination"
Everyone was extremely helpful and pleasant. Especially Jessica!!!! She worked at the front desk and was also in charge of the breakfast for 2 of the mornings we were there. She gave us 2 restaurant recommendations that were spot on. Overall clean and comfortable place for a family to stay.Genuine Hotels.com guest review
Hotel was nicer inside than expected! Super clean and didn't have that typical musty smell that many hotels have. Staff was super nice even to those customers that were nothing but rude. Would stay again!Genuine Expedia guest review
I think the Hotel is great. I think all of the employees do their best to make you happy. They try their hardest to make your stay comfortable. Just the eye contact, the smiles, the questions "is everything ok, do you need anything". they were all amazing. The one gal we were lucky to find was Jessica who worked the front desk and then put on another […] hat and worked morning breakfast. She was quick to answer questions, get you a towel or give you a map and directions. She suggested Mr. G's and Wings and Pies for good eats and she hit a high note...both places were amazing! She is as sweet as she is knowlegeable and we hope she is there when we visit again. we went out on a whim and we found a great place that is well worth the $$. Great price per night with great accomodations. thank you Clarion! Nice pool. Cute lobby. Cute area off to the left to play cards or sit and talk. All around great! Read moreGenuine Hotels.com guest review
Vending machines out of stock or not working. Little travel info available or anyone to give tourist info. Continental breakfast was fair at best. Rooms were in good condition and clean. Location is good.Genuine Hotels.com guest review
"great price-clean motel"
Although this property seems older, the room was very clean, mattress extremely comfortable and a tremendous discount by using expedia special discount without knowing which hotel you chose.Genuine Expedia guest review
"Close to sights..."
Good hotel for the price. The room quality was OK considering how much the room cost. The breakfast was OK, again, considering how much the room cost per night. There was a musty smell in the hallways for some reason, a bit unpleasant. Overall, I would recommend the hotel.Genuine Hotels.com guest review
"acceptable for a place to stay"
Room was clean and roomy. Could use more people working at the desk.Genuine Expedia guest review
"Quick access to BI Ferry"
ARrived late; polite helpful staff, clean room, comfortable beds, OK breakfast (fruit was very unripe) but coffee; bagels so goodGenuine Expedia guest review
We planned to stop here on our way to Maine. The hotel was close to Rte 95. The staff was helpful and the rooms were clean. No elevator so pack lightly. The hotel had an odd smell but our stay was brief. The hot tub was broken and the pool didn't look clean.Genuine Expedia guest review
"Served it's purpose, a bit overpriced"
We spent a night at this hotel primarily as a place to rest our heads, we did not use any of the extra ameneties (e.g. pool, etc.). Our room was clean enough, however the overall cleanliness of the hotel was poor. We found the layout/signage somewhat confusing and poorly marked. The selection/quality of the food for the continental breakfast was mediocre […] at best. We did not have any issues with the staff. I felt the rate we paid was a little high for what we got, but I wouldn't necessarily rule out staying here again in a pinch. Read moreGenuine Hotels.com guest review
I couldn't stay. It was awful. Was rated a 3 star on website -had 2 floors and NO elevator. smelled.mold at ceiling edge. water stains on lampshades.Genuine Hotels.com guest review
"Definitely not 3 star."
Hotel could do with some sprucing up. Definitely mis-labeled as being 3 star, which it is not. Continental breakfast very mediocre, not a plus. Would not likely choose to stay here again.Genuine Expedia guest review
"Expedia should not rate this a 3 star property."
2 Star hotel. If you just need a place to sleep, then go for it. Our room was clean and small. Smallest toilet I have ever observed and I had to repair it to stop running. Property in need of a major renovation and breakfast didn't deserve the title. We did not have high expectations because it was a good value; however, we still came away feeling it […] was expensive for what was provided. Read moreGenuine Expedia guest review
"Hard beds, dirty bathrooms, run down, very loud AC"
Long check in process, dirty room, loud AC, small double bed that was very uncomfortable, cheap free breakfast.Genuine Expedia guest review
It need to be updated on maintenance. I booked online when arrived they wonot sure if they had a handicap room but found one. I probably would stay again.Genuine Hotels.com guest review
"Close to college we visited."
One employee was wonderful! Named Jessica, she checked us in late at night on Thursday and then worked breakfast the next morning. Was thoughtful and efficient and attentive to all the guests. Unusual in a young person these days. Kudos!!!!Genuine Hotels.com guest review
"Not bad, but hot tub wasn't working."
Checked that this hotel had a pool and hot tub and they were in working order two days before our arrival. Was told they were. Upon arriving the indoor pool was cold and the hot tub was even colder! Was told they were "working" on it. STayed three nights and I guess they were still "working" on it but didn't see anyone doing anything. Very frustrating. […] Would never have stayed there if we knew that! Read moreGenuine Expedia guest review
Good location. 10 mins away from Mystic seaport,Olde Mistick Village,and Ocean Spray beach. Helpful staff, clean rooms. Good service. Breakfast was just ok, a bit boring. They have a nice pool and hottub. But we were disappointed that the hot tub was not working during our stay. But overall good hotel, value for money.Genuine Expedia guest review
"Clarion in New London"
Stayed in building by the indoor pool. Smelled a tiny bit musty, room had dark blue carpet and was a bit musty, but it is summer and is humid. The room was clean, quiet, and comfortable, roomy with a big bathroom . It was great value, located right off the highway, easy to get into downtown NewLondon and anywhere around the area by car. The breakfast […] was pretty thin, coffee and toast, juice. But it was very good value and was clean. The lobby was very nice and complimentary USA today. The staff were very nice. Cleaning staff didnt seem too happy. Read moreGenuine Expedia guest review
"One of the nicer places in the area."
Clean and comfortable, Staff bent over backwards to help. enjoyable experience. Breakfast was nothing to write home about but got ya out the door..Genuine Hotels.com guest review
The woman at the desk was very accommodating, she moved me to the main floor when we were told the hotel had no escalator . Close to I 95 near Mystic which was convenientGenuine Hotels.com guest review
"Okay as a room for a night or 2"
The room was clean and smelled fine. The hallway on the other hand smelled of stale cigerettes. The pool was opened but my kids did not want to swim in it because they said it was dirty and had skin floating in it. Not sure it was skin but something was floating in it.Genuine Expedia guest review
I enjoyed myself and when I need to a place to stay in the CT area you got my bussiness.Genuine Hotels.com guest review
"Decent with great price!"
Stayed overnight before a birthday trip to Mohegan and Rhode Island and it met all my standards for the night. Would stay again!Genuine Hotels.com guest review
Fine as isGenuine Hotels.com guest review
"Close to highway and amenities"
Mid price and excellent convenient for local events.Genuine Expedia guest review
"Very satisfied but a little difficult to locate"
The staff was very pleasant and very helpful. It was more than expected at that price point. it was an easy ride to the Mistic Seaport (within 5 miles) and not difficult to get to. didn't use any of the amenities (pool, work-out area) but it looked in good shape at a glance. Pretty busy and offered for a fee a shuttle to the two casinos nearby.Genuine Hotels.com guest review
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