It's a room , nothing special . TV is outdated , the bathroom vent fan was not working and the register was falling off. Heating /ac unit under window had 1 speed preset to low . Pool was clean noticed a patch job on ceiling that painting wasn't finished.Genuine Hotels.com guest review
"Good hotel but..."
Great hotel close to the beach and mall with lots of stores near by. Staff could have been a little friendlier since I called and put me on hold for 20 min!Genuine Hotels.com guest review
"Not a great hotel"
This hotel, while in close proximity to where we needed to be, was not a very nice place to stay. There were stains on walls, carpets, etc. The staff was accommodating but not overly friendly. The continental breakfast was a joke...we were there on Sunday morning about 9 am and none of the food was fresh or had been filled up, so there was little more […] than coffee to "eat". Besides, the line to use the microwave was 10 people deep. Perhaps a staff member should be assigned to work in the breakfast room so these types of things could be noticed. Read moreGenuine Expedia guest review
"close to the locations we were going to"
This hotel was decent as far as a room to sleep in. However, you pay for the breakfast that you are told comes with your room. Upon check in we were told that breakfast is served until 10:30 a.m. and when we arrived at 9:05 there was practically nothing left. There were several other guests that came into the dining area when I arrived and we were all […] upset to see this. We asked the front desk and were told that breakfast (which did consist of eggs and sausage, etc) was made and served at 5 am and that what is left when we got there was it. They do not make more food and that there was nothing they could do for us. When we asked to speak to a manager, we were told there was no manager there. We were told to take the card of the district manager, and to "call him." When you call the number on the card, you get the front desk of the hotel. The same woman who said she cant help us. TERRIBLE customer service and frankly, not sanitary to serve warm food out at 5 am and leave it out all morning, or until it lasts...and at 10:05 am, they cleared away the few items that remained, so much for breakfast until 10:30! Read moreGenuine Hotels.com guest review
desk clerk could not advise exit number off I-95; beverage dispenser in breakfast room would not dispense water----front desk said "I called back room" and told them when you told me------; attendant said "hasn't worked in several days"-----I asked "could you then bring a pitcher of water?"--------never came.................... This level of customer […] service is unacceptable at any price point !!!!!!!!!!!!! Read moreGenuine Expedia guest review
the air conditioner not working on my room, they give me another room and this new room the volume of the tv is not working, very por service not good the all, breakfast terrible they need more varietyGenuine Hotels.com guest review
Changed originally assigned room when discovered mattress falling apart. Cleanliness and maintenance lacking.Genuine Hotels.com guest review
This hotel is nearly impossible to find. We had computer directions AND a GPS, and still couldn't find it! We finally had to stop at a gas station for directions. The hotel has a second floor, but NO elevator! The free breakfast was horrible. The breakfast sandwiches were supposed to be microwaved. There was only one microwave, so the line was VERY […] long, and the directions said to heat the sandwiches for one minute, but it took at least three minutes before they were hot! We couldn't wait to check out - NEVER AGAIN will we stay there! Read moreGenuine Hotels.com guest review
"My honey is still on hold they told me it wouldn't"
Overall I would not probable stay here, the contemetial breakfast was awefull. There was no juice no one around, it was a mess. Then my husband and I wanted to go into the pool, three different people told me three different ways to get there. One time we had to climb stairs and my husband is handicapped. I looked out the window and the pool sign was […] so small I barely saw it. The bed was hard there was no fridge or micro in the room when I booked my room they said there would be one in there. We ended up letting A 100.00 anniversary left over go bad. I give this hotel a 2.5 Read moreGenuine Hotels.com guest review
The evening staff when we checked in was surly, and clearly over-worked as there were three parties waiting for service at the front desk. We were given all sorts of lame excuses as to why we couldn't use a discount coupon. Then, the keys didn't work (they didn't even light up the lights showing an error, suggesting that the clerk had forgotten to program […] them). The hotel is next door to a big chain restaurant that works hard to up-sell. There is no elevator to the second floor of the hotel. Breakfast was reasonable, given the expected low standards of "continental" service, which includes absolutely no hot food, except what you can put through an automated toaster oven. The value of the room was on-par with availability in the surrounding area, but in no way was exceptional. A so-so place at a so-so- price. Decent, clean, but eminently forgettable. Read moreGenuine Hotels.com guest review
"Wouldn't stay again"
I'm not one to leave reviews, but I had to on this one. Sketchy people in the parking lot, unfriendly staff, poorly kept common areas, worn out beds, torn drapes, noisy air unit, shower water didn't drain, awkward location, iffy wifi, overpriced, etc. i am sure there is a better value in the area.Genuine Hotels.com guest review
"cant complain for the price i paid"
When we arrived, the woman at the desk was very helpful. The tv in the room didnt work but as soon as i told they fixed it with no complaints. Coffee is a little to strong but overall breakfast was good. the pool area was nice but needed more towels. The key card was doodoo i had to reset my key the entire time we stayed. overall we were satisfied!Genuine Hotels.com guest review
"closr to casinos"
ants in room, maint.had to spray room. very musty smilling. whould not had stayed if we could have found another place. staff dvery good about trying to help us. they comp. the ride to the casino because of the ants in our room. no restraunt or bar. the was a outback with in walking.Genuine Expedia guest review
"Good for the price."
As my girlfriend and I entered the room we noticed a large rollaway bed right inside the door. We called the front desk and it was removed immediately. The room was clean but the TV had all the regular channels, but it was a large Zenith TV (are they still in business). One other comment is that our toilet would run every 10 min. We told the front desk […] and her comment was that oh we were trying to fix it. I will send someone. This was not done until we complained the 2nd day and they could not fix it. We were told to just close the bathroom door. The gym, pool and continental breakfast was OK. But several people asked about the Bar which was closed. They were told by the desk that they don't have a liquor license. If you are looking for a bargain, this is it. Read moreGenuine Expedia guest review
The main part of this property was in good shape, a bit hard to locate following GPS location. This property was busy as it was the 4th of July evening. My experiences with many stays in numerous chains says this is a very poor example of the industry in general. Our check in began with numerous phone calls to Front Desk, waiting for service and overhearing […] the conversations from staff to callers. Things began to look bad as many calls were about air conditioning of the rooms. Staff gave instructions on how to set A/C to caller. We finally received room keys for my two rooms. Both rooms were very hot !! I followed overheard instructions,set temps only to find it was just able to keep temps at 80+ degrees. BREAKFAST was a sorry scene. NOTHING !! Just coffee , some toast, and a TRASHED area with no staff in attendance !! Place was so unkempt my wife could not remain there. My son and his girlfriend (adults) suggested leaving and going to ANY local cafe. I will not be back !! Read moreGenuine Hotels.com guest review
Nice Room. Good beds.Clean roomGenuine Hotels.com guest review
Good service,clean facilities,polite staff and on eminent to college.Thank you.Genuine Hotels.com guest review
"Dirty and in bad neighborhood"
It is close to Mystic but older run down hotel in a bad neighborhood. The streets surrounding the hotel are confusing to drive on as well. A lot of round abouts.Genuine Expedia guest review
"Very convenient to the colleges."
I stayed with severlal friends for our 60th College reunion. We were all very pleased with the accommodations but recomend that when assigning rooms for persons of our age - 80+ - that they please put us on the ground floor since you have no elevators and we had to go up and down the stairs many times. Thank you. In the future I will request just t […] hat. Read moreGenuine Hotels.com guest review
For the price I felt it should be nicer. the beds are on the hard side. had to wait a long time for someone to check us in since she had to do cleaning also. most likely wouldn't stay there again.Genuine Hotels.com guest review
"Cheap hotel, get what you pay for."
Check in was quick, we just beat a rush of what looked like a little league tournament checking in. Shuttle to the casinos was advertised but was told they were only doing cab service on a voucher program, so still not a bad deal. Continental breakfast was boring, and was open until 1030 on Sunday, but when we went down to eat on Monday (Memorial Day) […] around 10 am everything was put away. Very little information on what times things were offered in the brochure in the room. You pretty much had to ask the hotel staff about every little thing. No refrigerators or microwaves in rooms, Old fashioned tube TVs with fuzzy pictures. Bed was comfortable. Went down for a wine tasting weekend so we didn't have to spend much time in the hotel, which was a good thing because there was nothing to do there anyway. Bar/lounge was closed for remodeling. Had to deal with kids running around the floors back and forth to rooms, not so much the hotels fault as the parents, I guess they thought that they were the only ones in the hotel. Read moreGenuine Expedia guest review
I arrived early and the desk staff wouldn't check to see if a room was available. I sat in the lobby to do some work and heard the desk staff tell a guest that her rooms were ready early. When I asked the staffer to check again, she was quite rude. I gave her my name and she without looking at her computer, told me no rooms were available. I checked […] in late that evening and despite my request for a non-smoking room, all they had available was smoking. This staff was extremely apologetic and could not have been more helpful. I had little choice and took the room. Everything smelled like smoke. Sheets that should have been washed smelled awful. Read moreGenuine Hotels.com guest review
"Close to Mohegan Sun"
The staff was delightful and helpful!Genuine Hotels.com guest review
The place itself wasn't too bad. Not anything I would recommend for a lengthy stay (no fridge, not a great tv even for the small amount of time we were there). The area itself was sketchy. I was a little nervous about leaving the car parked outside and we saw some sketch activity at the entrance to the hotel. Staff were very nice and the bed was comfortable. […] Good for a one night stay, but not for longer. Read moreGenuine Expedia guest review
"Great for price"
Granted this isn't meant to be a five star hotel. The rates were very competitive and was the best balance between standards and not paying an arm and a leg. No, the shuttle to mohegan/foxwoods isn't free. Its 10 a person but that really really is worth it rather than drive yourself or take a taxi. Everybody at the desk had a great attitude and was […] very helpful,Stephanie in particular. Clean rooms, close to mohegan/foxwoods/mystic. A+ Read moreGenuine Hotels.com guest review
"Great price, but hotel needs maintenance."
The hotel staff was very friendly - no complaints there. We liked that our room overlooked a pond with wildlife, but the room needs some maintenance. The heat whined a bit when it came on and the large window would not open because it was damaged. The window was broken and off track so we could feel air coming in and hear the highway. The finish around […] the window was also coming off. We love the great price and the shuttle to Mohegan so we would probably stay here again. Overall, the room felt clean. Read moreGenuine Expedia guest review
Mold in shower that only able to get cold water.Genuine Hotels.com guest review
We had a great time. The continental breakfast was great. I wished the hot tub was working.Genuine Expedia guest review
Right off I95, this is an excellent choice if you're staying in the area. If the breakfast offered is important to you, this hotel has more options than average, including hot items (bacon egg & cheese or sausage egg & cheese microwavable sandwiches). There is also an Outback restaurant next door that offers room service.Genuine Hotels.com guest review
I was misinformed about everything regarding this hotel, no free shuttle, no full breakfest...not at all close to the casinos, and they dont tell you that it can take 2 weeks to release a hold on you credit card. And the rooms were subpar. If you have an option, spend an extra 50.00 and stay somewhere better. This place isnt worth the price and the […] customer service is just as sub par as the hotel Read moreGenuine Hotels.com guest review
"nice and easy"
nice place, obviously trying hard, clean and comfortable.Genuine Hotels.com guest review
"The Gestapo GMgr"
1. Gen. Mgr (Barry) acted like a bully towards me. He invited me to leave on my first day, after I had insisted on having my room's toilet properly fixed, and made an observation about the indoor pool location. Staff was required to report every comment to him. At checkout, when I asked for a release of the (excessive) $100 incidental hold, he was telephoned […] by clerk, and incredibly had the nerve to simply threaten to call police if I wasn't off premises in five minutes. 2. The policies were very penny pinching, including provision of low quality towels. When I asked for more, received even less- a set of one in each size my next to last day. Barry himself, on watching the toilet repair, disdainfully commented that my four towel set was an "abundance". 3. The advertised "hot breakfast" was simply frozen sandwiches which after microwaving, didn't even approach McDonald's quality. Otherwise, instant oatmeal packets, donuts and white bread for toast. Read moreGenuine Expedia guest review
"A one star hotel..."
We just wanted a quick and close place to stay for a night after an evening at Mohegan Sun. Even though we didn't have high expectations for the Clarion, we were really disappointed when we arrived. They had one gal on the front desk, managing check-ins, phone calls, questions and handling the demands of a couple large events. She was great, but overrun […] with guests. This is a Days Inn quality hotel, tiny bathroom, old TV, beaten hallways, vending machines unplugged, and a place I would expect to pay half what we did. Its a joint to pull off after 12 hours of driving for a place to crash and go. Read moreGenuine Expedia guest review
"Good for the price!"
The only bad things about this hotel is that it is so far from Mohegan Sun and also that you have to pay for the shuttles to Mohegan Sun. Also, the shuttles fill up so it would even be difficult to get on one back to the hotel. The staff was very friendly and I thought it was a clean hotel. You are getting what you pay for by staying here.Genuine Hotels.com guest review
"Not too shabby"
The room was nice, the staff was friendly and the free breakfast and wifi were a nice added part. For the price, I'd say I was happy overall. The only part I was disappointed about was that the hot tub was broken. The pool was usable though so I guess it worked out in the end. I would probably go againGenuine Expedia guest review
"Great hotel for the price!!!"
I stayed al clarion for 2 nights with my family, it was very good hotel for the moneyGenuine Hotels.com guest review
The room was fine (clean, relatively comfortable, and quiet), but skip the "fitness center". Two of the four pieces of equipment were broken, no weight training equipment existed, and no towels or cleaning solution to wipe down the equipment after use. Even one of the wall hangings had fallen to the floor.Genuine Hotels.com guest review
"Economical and friendly staff"
I chose the Clarion because of the value. We are starting to tour colleges with our son; and I want to keep our travel costs down while we go through this process. Pros: The hotel is conveniently located right off I 95, but noise was no issue. The front desk staff was very friendly. The linens were clean. We stayed for two nights; and we were given […] fresh towels for day two. Cons: We were on the first floor facing the parking lot, and the black out curtains do not close (they are there for decoration) which would allow for strangers and early morning sun to peak right in. There were large cobwebs and dust on the curtains. The room and the hotel had a funky smell, similar to marsh area at the beach. Overall, this hotel is not luxurious; but if you are passing through and want a clean (relatively) friendly place to stay, this is suitable. I would stay again under similar circumstances; but not for a vacation or weekend get away. Read moreGenuine Hotels.com guest review
"close to highway, resturants"
I agree with other people who have reviewed that it could be hard to find the entrance. Yes they need to heat the pool and hot tub. free breakfast excelent, room with two computors exelent, staff excelent. If i want perfection i gues i need to pay more. since i can't this hotel is great for the price. my family and i hope to be staying here again s […] oon. Read moreGenuine Expedia guest review
"Close to everything!!!"
The hotel was awesome..the room was huge and clean.The bathroom was so big and the water pressure was the best. The only downfall was the housekeeping. Looks like there is not enough help for the business the hotel does. We had to get towels from the housekeeper because it was 3:00 pm and she hadn't made it to our room...another couple on the first […] floor had to do the same. The breakfast was the best!! All in all we plan to stay there againll Very happy...lot's to do in New London!!! Read moreGenuine Hotels.com guest review
"great place to stay"
staff were very friendly. rooms were clean. will be be staying there again. I have pain much more for rooms that weren,t nearly as nice.Genuine Expedia guest review
This hotel was a low cost and convenient location for our quick overnight stay. Was clean and comfortable enough, with friendly staff, but the place could certainly use some updating and fixing up.Genuine Expedia guest review
We state there one night and it was a very pleasurable experience. Staff was helpful and friendly and hotel was nice. We would stay again.Genuine Hotels.com guest review
Surprised at cost for shuttle to casino. Thought web site said free shuttle. Multiple small bed pillows were not to our liking.Genuine Hotels.com guest review
We chose this hotel because it was close to Mohegan Sun and less expensive than some of the other hotels in the area. We were pleasantly surprised to hear that they had a shuttle to the casino that cost $10 per person for a round trip, not something we had anticipated. Our room was nice, although the bathroom could have been updated. Also, the vending […] machine near our room wasn't working, and the little store by the front desk charged almost twice as much for a bottle of soda. Read moreGenuine Expedia guest review
"Close and Decent"
We enjoyed our stay. It was clean and service was great. The location is a little awkward but it suited us fine.Genuine Hotels.com guest review
"Would never stay there again"
We were lied to many many times The shower pressure the wasn't any got treated horrible would never ever go to use again this is the one the places that you haveGenuine Expedia guest review
The staff was so friendly and welcoming. The hotel was clean and a great value. Location was great. The address is difficult to find if you are using a gps.Genuine Hotels.com guest review
"Close enough to Mohegan Sun"
This is a fairly good alternative to paying much more to be closer to Mohegan Sun. It was only about a 15 minute drive door to door and the hotel offers a shuttle for $10 per person round trip to Mohegan Sun if you plan to drink and don't want to drive. We did not use the shuttle. The room was a bit dated but reasonably clean...with the exception of […] the used shower cap hanging behind the bathroom door. The continental breakfast was a little lacking back ok. Read moreGenuine Hotels.com guest review
Shuttle bus is not complimentary. Rooms need some updating and deep cleaning.Genuine Hotels.com guest review
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