Hot tub had a moldy smell, sauna was closed, pool area very coldGenuine Hotels.com guest review
The hotels location was great and the staff was friendly. The room was clean a little musty but not bad. The few downsides are the size of the beds are only doubles and the heat/ac unit is extremely loud. The units made so much noise that is was tough to sleep.Genuine Hotels.com guest review
Noisy, noisy, noisy. Could not sleep. When we left because of the unacceptable conditions, the Hotel refused to refund for the 2nd night. Even with Hotels.com intervention they refused. So, not only were the accomodations horrible, but the customer service was non-existent. We will NEVER stay in a Holiday Inn again.Genuine Hotels.com guest review
"Room was noisy."
I have stayed here several times in the past and have given mixed reviews. During this stay I was constantly being wakened by noises in the corridor outside of my room. There was a door that was very noisy and constantly being used. I have no idea why. The refrigerator in the room was also very noisy coming on and off. I think there is probably a maintenance […] issue with the door. Otherwise this hotel is well located with friendly staff and is normally very secure and comfortable. Read moreGenuine Hotels.com guest review
very nice place.Genuine Hotels.com guest review
Badly needs updating. Tube drain was extremely slow and everything smelled and felt oldGenuine Hotels.com guest review
"Could use a little help"
This hotel was OK...not the best, but passable. In another review of this location, someone mentioned that the tub was slow to drain. I must have gotten the same room, because mine was the same way! Also, the king size mattress needs to be replaced. It had one section that was caved in. I would stay here again, but I would ask them if they have repaired/replaced […] the issues I mentioned. Read moreGenuine Hotels.com guest review
"Easy access on main drag just outside of Rutland"
Hotel security is lacking. Upon entering on two occasions the Security Door was proped open with a large Plastic Pylon type of thing. I think individuals were going out to have a smoke and forgot to remove the prop when reentering the facility. The rear Parking Lot is dark and does not give one a warm and fuzzy feeling when entering late at night. The […] rear entry area was really dirty and unkept, needs a major onceover top to bottom. Read moreGenuine Expedia guest review
"Very nice hotel"
We enjoyed our stay here. The entrance off the main road is a little dark, but you can definitely see the hotel's sign from the road. Beds were very comfy! Nice to have a refrigerator in the room...as I had packed some beverages from home for our trip.Genuine Expedia guest review
"Great for the tired traveler"
I could not have asked for a better place to stay. We were just passing through the area visiting colleges for my teenage daughter. We toured three colleges in two days and when we got to the Holiday Inn we were tired and hungry. The room was relaxing and the restaurant was just downstairs. The food was excellent and we got a great night's sleep.Genuine Expedia guest review
The Hotel is easy to find and near the Highway. They have a bar and restaurant onsite. A few items of note. Be sure to make certain they give you a card for the breakfast buffet on check-in, otherwise they will try to charge you $10 each for it. The buffet is well stocked, but get there early. I found that any problems or concerns such as no ice in […] the machine were very quickly handled and rectified by the staff who were very friendly and prompt. I would stay here again if I traveled to the Rutland Area. Read moreGenuine Hotels.com guest review
"Very Good Stay"
We stayed two nights, had a bathroom problem which was fixed the second day. Staff very cooperative. Dining room had had some problems with their cooking station. Chef was a little upset. Also food took a while for so few people. Prices on the menu could have been bigger print. Overall a satisfying stay.Genuine Hotels.com guest review
"Not kept up at all!!"
The room itself was fine, nothing bad, nothing great but clean so no problem there. The shower did not drain, so was left standing in dirty water. I didn't bother complaining because I know there was nothing they could do about it. My husband went to use the hot tubs (they have 2) and they were both out of order and the sauna too!!! I should have complained […] and asked for my money back since that's the only reason we chose the hotel. The hotel staff was friendly though and the bartender was really cool to chat with. For Rutland, it's pretty much the best you going to get though but the Comfort Inn/Trolley Square is less expensive and has a working pool and hot tub. Read moreGenuine Hotels.com guest review
"Nice but changed a lot."
Previously with my stays I received free breakfast for my whole room. Included in price. This time price was almost double and no breakfast. I had to join a points plan ( which was free) just to get the buffet or pay more. And only 2 in my room were free. Room was clean staff friendly. Good stay but pricey.Genuine Expedia guest review
The front desk staff was very helpful in suggesting a great place for dinner and gave good directions to the restaurant. We were disappointed that the room rate did not include Holiday Inn's great complimentary breakfast bar. The hotel restaurant breakfast buffet was not up to par as the complimentary breakfast bar the we have experienced in the past […] at Holiday Inns. Read moreGenuine Expedia guest review
Neither of room phones worked. Refrigerator made noises. When moved to another room, there was no waste basket in main room by the desk and overhead light in bathroom was out. Breakfast in am at buffet was mediocre in that scrambled eggs were hard and not that fresh.Genuine Expedia guest review
"Very nice place to stay. Very comfortabel beds"
I used to live in the Rutland area and still like to visit on occassion. The Holiday Inn was a very nice place to stay. The beds & pillows were very comfortable.Genuine Hotels.com guest review
"Close to Skiing"
Convenient location for skiing. Hotel itself was nice, room was clean and bed comfortable. Nearby restaurants and downtown Rutland.Genuine Hotels.com guest review
Overcrowded way to many people in pool sauna not working (((Genuine Hotels.com guest review
Swimming pool overcrowded , not honest stuff ((( next time I go somewhere else!Genuine Hotels.com guest review
"Great condition, easy to get to"
Hotel was in very nice shape. We wondered if it was a relatively new or recently remodeled,as things were in very nice condition throughout. Nice pool/hottub area and enjoyed a light meal at the bar. Location is very convenient if you are passing through Rutland, right where a couple major routes intersect, so if you're looking for convenience to the […] highways this is it. It is not the spot if you are looking for a quiet, country visit--as it is on a street full of restaurants and big box stores. Read moreGenuine Hotels.com guest review
"Good place to stay; pool was nice"
Pool was nice, hot tubs need to be replaced, too much chlorine. Dinner buffet was bad; breakfast buffet was OK. Heater in room cycled off/on every minute drove us nuts so we ended up turning it up to high when we were out and jus shutting it off when we got back.Genuine Hotels.com guest review
"Dissapointed with Expedia"
The hotel was very nice and clean. The staff was courteous and the location was perfect. The problem or complaint i have is with expedia. I booked a king size room through the website, but upon arrival, i found out the hotel was booked and they could not accomodate my king size bed. I was told that the extablishment cannot hold the room type that is […] requested from expedia and they can only give me what is available. I am dissapointed in Expedia for listing room types as being available when they are not. Read moreGenuine Expedia guest review
Great experience. Comfortable. Accomodating staff.Genuine Expedia guest review
Hotel shower floor was dirty moldy we had to have them replace the existing floor mat and glue down another one. We had a flood in our room they were able to move us to a much nicer room for the second night.Genuine Expedia guest review
"had a bed"
terrible carpets, Hall smelled like puke & was a confusing layout.Genuine Hotels.com guest review
"Overall, very good..."
A clean room, a REALLY nice pool and Jacuzzi. Friendly staff, great parking. The only complaint of the whole experience is there is no complimentary buffet, which is so commonplace that I never even thought to ask if they had one. They don't. On top of this, you can't go down to the pay-as-you-go breakfast buffet and get a free morning cup of coffee. […] Even if you bring your own mug. We got charged $5 for two cups. They explained to us that the reason for this is that there are coffee makers in the room, but you would still have to go down to the restaurant for milk or cream. We found that a little sad. But we would stay again. Read moreGenuine Hotels.com guest review
"As good as it gets for a holiday inn"
The only reason I didn't give this hotel 5 stars is because it's exactly what you would expect from a holiday inn. It suited it's purpose and did so excellently. If it was a more luxurious establishment it would have been perfect. However, it's a holiday inn and I was pleased with it as a last minute decision.Genuine Hotels.com guest review
It was a one-night stay while we were in VT visiting relatives. The room was of a good size, very clean, and nice and warm. There was a sitting area in our king room. The couch had a tear in the top of it making it appear ragged and worn. Otherwise, the room was very nice. The bathroom was good-sized and clean.Genuine Expedia guest review
"Either too hot or too cold"
No heat in lobby and bar. Room heat would not automatically turn off.Genuine Hotels.com guest review
"Enjoyed my stay, with slight issues with my room"
The room was very nice and clean. The complaint that I have about this hotel is that the room I stayed in had no cold water for warm water mix... It was just boiling hot for both the bath tub and sink. I called the Front Desk twice but the phone just kept ringing and I did stop by three times but no one was there... There was at like 5:30/6:00am. Since […] I was trying to get ready for work, I ended up taking a shower in the Pool Area that had warm water... This is probably a one-off, because I read great reviews about the hotel which lead me to book it and I did speak to the front desk the night before and she was very friendly and helpful... They were probably just busy or doing something at the time... Aside from the water incident, I enjoyed my stay and the coolest part is that the bathroom floors were heated, so that might have contributed to everything being hot.... Read moreGenuine Hotels.com guest review
"Average at best"
WIFI doesn't work. Front desk staff was rude and complained because I had booked via hotels.com. Frankly I won't be going there againGenuine Hotels.com guest review
"good location for viewing the changing leaves"
Hotel seems dated... Looks like they are starting to do some repair / upgrading work on it.Genuine Hotels.com guest review
minus the ice machine and snack/soda machines removed from the second floor, and some stains on the hallway carpet, this is a nice place. Room was clean, bed was comfy, room service was fast and very good. I will definately stay here again. Staff was also nice.Genuine Hotels.com guest review
I have to say that every staff member was wonderful but our room and the hotel is in need of some TLC. Peeling wallpaper, carpeting coming up at the threshold, dirty bathroom including mold on the tile grout and spiderwebs in the corners. Dirty bathroom vent. The linens were clean. We were also put in a handicap room which is not a big deal but just […] contributed to the "last on the list" feeling as far as our Expedia deal. This was an unpublished rate room and I don't think I would choose that gamble again. I feel I paid much more than the room was worth. Read moreGenuine Expedia guest review
Being the gateway to southern vermont, the rutland Holiday Inn is a great place to stay when touring the state.Genuine Expedia guest review
"I got a good night's rest"
A nice hotelGenuine Hotels.com guest review
Upgrade is a must at this perfectly located hotel. Very old resturant, lobby and facade.Genuine Hotels.com guest review
This Holiday Inn is not up to par with standard Holiday Inns. Hallway carpets were shabby and buckled. The room itself was ok but not to the usual quality we expect from the Holiday Inn. Although we had not touched it, our microwave went off several times, once at 2 am.Genuine Hotels.com guest review
Staff was fantastic and the facilities were great. Would book againGenuine Hotels.com guest review
Our room was by the laundry. It was very humid and very dirty. We asked for a different room. The staff was good about giving us a different room. It was better. We had picked this hotel because it had a swimming pool and two whirlpools. One of which was not working. The ceiling was falling down all over the floor. We opted not to use either the pool […] or the whirlpool. We will not be staying here again. Read moreGenuine Expedia guest review
"Not as good as it looks."
The hotel looks good online and you'd think it would be good considering it is the Holiday Inn brand; however, this stay was disappointing to say the least. We should have camped. It would have been better than our stay at the hotel. We paid 200$ for 2 nights and it was not worth it! When we booked, we said we had an infant (and with an infant comes […] a stroller). There was NO elevator for us to bring the stroller up to our room. To top it off, the hotel manager told us to carry the stroller up/down the stairs. There were also renovations going on. The cost of the rooms should have been significantly decreased. The hotel is very poorly designed. There are 4 "wings" and you can't access them all from the lobby. Read moreGenuine Expedia guest review
It was getting late and we had no hotel booked for the night. Most of the hotel in the area were listed as full. The Hotels.com agent, Richard, was extremely helpful & professional in helping us find a room. Great service from Hotels.com. Thanks.Genuine Hotels.com guest review
"Had an excellent stay!"
This isn't the fanciest hotel, but it was a nice place to stay while in Rutland. The place is clean and in excellent repair. There are nice exercise facilities. The breakfast buffet was very good. All in all, it was a very nice place to be. I had no complaints.Genuine Expedia guest review
Our room was very dirty. We reported it to the front desk. The bathroom smelled like mold. Carpet felt musty.Genuine Hotels.com guest review
"A Tour of Vermont - August 1 -4, 2013."
We stayed at the Rutland - Killington Holiday Inn on August 1 (Thursday) and August 3 (Saturday), 2013. The hotel is clean and the service fine. The restaurant is acceptable for breakfast.Genuine Expedia guest review
The moment we walked into our room we were hit with a strong musty and moldy smell that I'm sure left with us, stuck in our clothing. Opening the door and turning on the fan for ventilation, did not cure the problem. It was unbearable and unfortunate. Last year we stayed at a different hotel in the mountains for less than half the price but decided […] to upgrade our accommodations this year. you can be sure that next year we will be going back to the old hotel. The room smelled better, they had free breakfast and the complimentary coffee the room was digestible. Read moreGenuine Hotels.com guest review
"Don't stay in this Hotel"
I never seen such terrible hotel in my whole life and would never recommend any body to stay in this hotel.Genuine Expedia guest review
This place needs many updates. Buffet breakfast is not worth the upcharge.Genuine Hotels.com guest review
"What!!!??? You're out of hot water!!!???"
What are the 2 most important things in a hotel room? A comfortable place to sleep and a hot shower. Well, one out of two IS bad. I went to take a shower and the water was luke warm at the end of it. When I mentioned this to the staff upon check out, the lady at the counter said in a somewhat snotty manner, "Well, maybe that's because we had 300 people […] staying at the hotel last night." The hot water did not work because people showed up to the hotel? Ridiculous. Hot water systems are supposed to be designed to keep up with the maximum flow rate of the facility. She was not even slightly apologetic about it and acted as if I was silly for bringing it up! Read moreGenuine Hotels.com guest review
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