The room was very dirty. Had to walk outside from room to waterpark. Wasn't in same building. With kids that isnt very convenient.Genuine Expedia guest review
"Great place for kids"
Really nice staff. Older facility, great indoor water park. Amenities of a good hotel are lacking , but your kids will have a great time.Genuine Expedia guest review
Loud music threw out the entire night in which staff did nothing about! Kids enjoyed the swimming area, besides that the hotel offers nothing else.Genuine Hotels.com guest review
This was the 2 time we stayed at the Castle Rock, always stay in the tower rooms! Last year we ended up across the parking lot, so this time I made sure we stayed in the tower rooms, very roomy for a family of 4 enough room for a few more :)) Kids loved the water park, 5 and 2 years old!! Tell friends al the time to visit!!Genuine Hotels.com guest review
"Great Hotel and Staff"
Lisa at the front desk was very helpful and patient with us Texas girls and our many questions in regards to everything from hotel amenities to weather. I could not be happier about this stay!Genuine Hotels.com guest review
"Great For Kids"
Service was great at the desk, Room was clean and up to date. Water Park was fun for my son, exciting for adults for about 10 minutes. But is there for the kids.Genuine Hotels.com guest review
"Nice hotel. Family fun"
The water was extremely salty and after 3 hours hurt my two years olds eyes. with eye drops sold in the lobby he was fine.Genuine Expedia guest review
"Water park was fun..."
My family enjoyed the water park. There is definitely plenty to do there. The location of the hotel is great. It's away from the traffic, but close enough to anything else to make it convenient. The room was ok. It was clean, just nothing fancy. The only downside to the water park was the water was extremely salty. Better than chlorine eyes I guess […] ! Read moreGenuine Hotels.com guest review
"bad customer service"
We booked same day as our stay, 3 hours afterbooking I called to confirm our booking and they did not have it, I called hotels.com to have them resend and called back several times to check and all they would say is we don't have anything, not really looking or trying to find. I finally called hotels.com back to have them call the hotel and they got […] it all strightened out. Called hotel back and they were like yea we have it. Asked if I could pick a certain room and they said it was first come first serve, once we arrived at the hotel i asked agian and they said well if you would have called us to book then we could have but since you didn't you just get what we have. The website says they have wifi in the room but it is only in public areas. The hight of the slides is 42 inches, so son was able to play on anything he wanted the first day but the second day they said he was to short to be able to go down the slides. The beds are tiny, they were suppose to be doubles and the room was suppose to sleep 6 (bunk beds for the kids) the double beds were not much bigger than a twin and very hard. Besides that the rooms were very nice, fridge but no microwave. The front desk was not friendly or helpful at all. Very frustrated over the whole stay and will not go back, we usually go to Grand Country Inn and wanted to try something new but we will stick with Grand Country Inn from now on. Read moreGenuine Hotels.com guest review
"Nothing out of the ordinary"
The room wasn't special, but it wasn't trashy either. Room seemed to be pretty clean, the bed was comfortable, though it did smell faintly of baby powder. My wife and daughter came with me and were excited to relax at the indoor waterpark, but when we got there we were notified that the waterpark closed at 5pm this time of year(which would have left […] us with only 30min. Or so to swim). We instead drive to the Grand Country Waterpark(open till 9pm) and had a blast. Next time will probably just stay there out of convenience. Read moreGenuine Hotels.com guest review
"Good Experience Overall"
Pros: The room was great, clean and the bunk room feature was a great option for us as opposed to getting 2 rooms or crowding the room with rollaways (there were 6 of us total). The waterpark was great for entertaining our teens/tweens. The Tower Grill was decent food and affordable. Cons: Amenities - Some of the amenities that were advertised such […] as a lounge and salon services did not appear to be available. The waterpark did not have a hot tub and there was not a fitness room. Although it did not advertise a hot tub or fitness room, those are things that seem pretty standard especially considering the rates are on the high side for the area. Read moreGenuine Hotels.com guest review
"Great Waterpark! - Room ok! - understaffed :("
Definitely worth the price I paid. My kiddos got to take advantage of the swim park which is nice and carefully watched with life guards. The rooms are okay, it's an old hotel that could use some renovation, but for the price, it was okay. I was disappointed when I went to the desk to get a soda. There was 1 lady working and a line of about 10 people. […] I didnt feel like waiting an hour to purchase my soda, so I went to a station down the road. Other than that, you get what you pay for, it's definitely not the Hilton, but for the price, the location and accommodations are decent. I would never pay full price though. Read moreGenuine Expedia guest review
The stay was good. Staff was nice. Expedia was not helpful.Genuine Expedia guest review
"Very happy with the atrium room!"
I was hesitant to stay in the much cheaper atrium rooms due to some of the reviews I read but went ahead and saved the $50. Much to my happiness the rooms were newly renovated, with new carpet and furnishings. The beds were fine and the room had a mini fridge and microwave. The walk across the parking lot to the swim park was nothing even in 10 degree […] temps. The hallways in the tower were freezing so I don't think it was much better to take an elevator down to swim. The water was warm and the lazy river almost felt like hot tub temp water. I was very happy with our stay. Read moreGenuine Hotels.com guest review
Rooms small and outdated, waterpark fun. Tower grill serves cheap but good food.Genuine Hotels.com guest review
"Great for little kids, not for adults"
My two boys, 4 and 7, were happy to go on the same two slides dozens of times. So they had a great time. But it was boring for us parents. No hot tub, and only 4 cracked reclining chairs in the place. They mainly had 40+ small tables with chairs, so parents are forced to sit in plastic chairs and read a book at a table once you get tired of the slides […] after the second time. Also, the room AC/Heater didn't have a fan setting for white noise. Bunkbed a for kids was great though! Read moreGenuine Expedia guest review
"Water park in Branson"
Room was clean, no problems. Staff was not talkative. Water park is great for small children. Price was ok, if your looking for comfort, this is not the Hilton!Genuine Expedia guest review
"Looks better in the pictures, not impressed"
I booked this after looking at the pictures and seeing fairly good reviews. I was disappointed. First, I didn't understand from the description (although perhaps it was there and I just didn't see it) that I was in a building about 100 yards away from the "indoor water park". So walking to and from the pool from the room, through the large, dark parking […] lot, in our wet bathing suits in December was not pleasant. Also, I didn't realize that the rooms in this "resort" were basically of the quality of an old Motel 6. Perhaps it's a reason for me to reflect on how spoiled I've become. But I just don't like staying in tiny, old dumps like this anymore. I mean, it's nicer than the hotels I've stayed at in Russia - I'll give it that. At least there is toilet paper and the warm water is available in the shower any time - 24/7. But other than that I was disappointed. Also, the "Water Park" is pretty pathetic. My 10 year old daughter wasn't impressed in the slightest. Again, opportunity for reflection on perhaps how I've spoiled her. But we've been to far, far nicer places than this. Now on the bright side, it wasn't all that expensive, so I guess you get what you pay for. And secondly, they were willing to refund my unused nights when we decided to check out and move somewhere else after one night. It did take a bit of pressure and persuasion, but they eventually relented Read moreGenuine Expedia guest review
"Fun little winter escape"
We tried this hotel over a weekend between Christmas and New Years, so it was obviously very busy. It took us a while to get checked in, but the desk clerk was very pleasant. My daughter loved the water park! It was easy to get to everything we wanted to do, once we figured out the alternate Branson routes. The room was clean but mediocre, no stand […] out features, but no complaints. Read moreGenuine Hotels.com guest review
"Water park excellent fun for kids and adults."
We had our family Christmas here. The rooms were adequate. But the indoor water park was amazing! The adults had as much fun as the kids. The water park had staff constantly making rounds, making sure safety rules were followed, the temp was warm enough, the place clean, plenty of dry towels, etc. It was a great break from the cold winter weather.Genuine Expedia guest review
Over all our experience was good. Wished that the water park offer a little more to do for kids over 6. The water slid was closed most of Sunday morning so that was sad and while it was clean it needs some updating.Genuine Expedia guest review
"great time with grandkids"
over all great time. food in restaurant was not good. we did NOT want to leave the hotel at all but the food was so bad we went out to eat three times. front desk was OUTSTANDING.Genuine Hotels.com guest review
awesome for the kids.... they loved it....and we (the parents) loved the separate sleeping room with tv :)Genuine Hotels.com guest review
They need to update the décor and add fans in the bathrooms.Genuine Hotels.com guest review
Every thing was great will go backGenuine Hotels.com guest review
"Pay daily for the waterpark and stay elsewhere"
The waterpark was ok, and the daily rate to use it is fair. An atrium room , including waterpark, ranged from a good deal to outrageous. During the week the rate is a good deal, considering it includes 4 waterpark passes. Thursday and Friday not so good but acceptible. Saturday night it is a rip-off. The atrium rooms are in two shabbily redone motel […] buildings next door. We were over 100 yards from the waterpark. Too far to let kids walk unsupervised at night, To call the rooms Super 8 quality is to insult the Super 8 chain. Rooms of this quality can be acquired in Branson this time of year for the price of two waterpark passes all week long. The management had obviously heard the complaints before and had canned responses that basically amount to "tough beans". While the tower rooms may be better quality, and in the same building as the waterpark, the Atrium rooms are to be avoided. BTW, management had no idea what the word "Atrium" means in an architectual sense. It shows. Read moreGenuine Hotels.com guest review
"dingy and dirty"
This hotel is old and in great need of updating! Room was dirty...comforters had stains that may have been spit up or body fluid, hair in shower, whole place was just dingy and dirty feeling! One of the drawers held a sweatshirt that God only know how long it had been there. Water park was very cold and so much smaller than the pics made it appear. […] If the rooms were better it might be worth one night's stay but definitely not 3! Read moreGenuine Hotels.com guest review
The Grandkids loved the water park. We also loved the twin beds in the little alcove that was just perfect for them. I don't like bedspreads and the beds did have bedspreads on them. I like the ones that get washed after every visit, but we just pulled those off and used our own blankets. We will be going back and hope to in Dec.Genuine Expedia guest review
Water park was great, the hotel just ok. Probably will stay somewhere else next time and pay to go to the waterpark.Genuine Expedia guest review
"2 night stay"
The room had no refrigerator and no micro wave and the pool is not open on Mondays and on Sunday the staffing was short so they had to flip flop water slides for the kids to rideGenuine Hotels.com guest review
We liked the tower rooms. Very spacious. Water park nice and well staffed with lifeguards. The snack bar/ restaurant was understaffed but everyone was nice.Genuine Hotels.com guest review
"Roach in bathroom"
Very nice hotel but we did find one roach in bathroom .. Yuck !!Genuine Expedia guest review
"Indoor Water Park great fun away from the cold!"
When registering the clerk was helpful and pleasant. The water park was awesome, and the lifeguards were very attentive. There was a very nice kiddy pool with a waterfall, froggie slide, a turtle slide, and a fish for the little ones. Plenty of fun choices for the older kids. You could go up the stairs and there was a river with a moving current. Our […] older boy loved that and the big, spiral slide (apx. 300 ft.). Rafts and plenty of fresh towels were available. For an indoor park, it was great! We would definitely go again. Our room was in a separate building. It wasn't anything special, but it was clean. We had no complaints, and enjoyed our stay immensely. Read moreGenuine Expedia guest review
"This hotel was dated."
The kids had fun at the water park. The rooms were dirty and dated.Genuine Expedia guest review
Great place to stay, kids had fun in water park, very clean, great service. The rooms were very clean. My only advice is if you want to be close to water park stay in the tower the atrium is not connected to hotel so you have to walk across parking lot to get to the water park.Genuine Hotels.com guest review
"fall break at Branson"
The kids really liked the water park.I was also impressed with it.The staff and grounds and pool area was great.The tower restaurant was good.We stayed in one of the Atrium rooms I think that was where we messed up.When we go back again we will stay in the main part of the hotel.I was not impressed with the Atrium.Genuine Expedia guest review
"Kids loved the stay"
Indoor water park was the main thing why we booked this hotel. But it was sad they close on Mondays.Genuine Hotels.com guest review
"Had to pay extra for frid. Was blood on comforter"
Sheets were gray instead of white . Pillows were not comfortable . Had to pay extra for frid. and microwave . Hair dryer did not work. Toilet would not flush. Had to pour water In it before it would flush.Genuine Expedia guest review
"Water is very cold! BRRRR"
The room was ok, we went there for the water park. The pool was very very cold! We would have enjoyed it more if the water was warmer. Very disappointing.Genuine Hotels.com guest review
"Waterpark was closed without notice"
The waterpark was closed. I had checked the website, and hours of operation were listed as if it was open. When I checked in, the clerk asked if I knew the waterpark was closed. I replied that I didn't, and she said that Expedia should have included that information. If the hotel's information is misleading, how was Expedia to know??? Our room was […] in a separate building. The carpet was dirty, especially in the sink area. The beds were OK but felt as if many children had jumped on them. There was no safety lock on the top of the door to use when we went to bed. Read moreGenuine Expedia guest review
We had a great stay. Great location, great staff, great features. In reading other reviews, it seems those who were disappointed, stayed in the "Atrium" rooms, which are across the parking lot in sort of an older Motel style. We stayed in the "Tower" which was very nice and connects to the water park.Genuine Hotels.com guest review
"Great hotel for kids"
We loved this hotel. Our room was very clean and our kids loved having bunk beds. The water park was very nice with plenty of lifeguards on duty. The hotel staff was great, answered any question we had. We had so much fun in Branson that we ended up staying an extra night.Genuine Expedia guest review
"Would di it again"
Great price, nice place and our kids enjoyed the water park.Genuine Hotels.com guest review
Our stay at Castle Rock was very enjoyable and clean, the location was wonderful and the kids loved the waterpark.Genuine Hotels.com guest review
"Fun park, closed attractions"
Beds were hard. Expected queen size, got full size. The water park closed attractions constantly for sanitation.Genuine Expedia guest review
"Atrium:Paying for the water park"
So we were extremely excited to get to the hotel and start our vacation...but booking with Expedia you don't get to choose between "tower" rooms, or "atrium" rooms. We were given an atrium room which do not have watermark access. The atrium rooms are also in great need of update! I will most likely stay across the street next time and pay for a water […] park pass separate! Read moreGenuine Expedia guest review
We had a great time at castle rock! The rooms were nice, the hotel staff was very nice and helpful. The water park was just like it was advertised, it was a very nice water park, with outstanding lifeguards! The chlorine in the lazy river was too strong but other than that it was great! We will be back!Genuine Hotels.com guest review
"Go for water park only"
This is a very mediocre facility with an indoor water park. If the water park is important, this is an OK stay. Otherwise, you can find much less expensive and nicer facilities very close by.Genuine Hotels.com guest review
We had a great time water park was fun my kids loved it so did my mom n me. We are planning on comin back next year for out vacation again.Genuine Hotels.com guest review
"Nice place for families"
water park was clean and very nice to be able to walk out and straight into something the kids could do for free.Genuine Expedia guest review
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