"water good/ room bad"
My family stayed for three days. The kids loved the water park but the room had issues. Found two bugs crawling on the sink. The toilet would not flush most of the time. No hot water on second or third day. The staff was super nice and the water park was great. We stayed in the Atrium section. Maybe try the Tower section if you go.Genuine Hotels.com guest review
This hotels main draw is the water park. It is very nice and my granddaughters loved it. Room was clean with no frills. No microwave in room, beds were extremely hard. No internet. For the money I wasn't impressed.Genuine Hotels.com guest review
"Family fun center!"
Had an absolute blast!!! Great value~ with 3 small kids they had plenty to do!! Staff was very attentive!! So much fun!!!Genuine Expedia guest review
Castle Rock hotel and resort was good to stay at. They had everything you needed right there when needed. We went to the waterpark that was included there at the resort and spent most of our family time there along with arcade games and there was even a grill to eat at when you got hungry. Did not have to go out of the hotel boundaries unless just wanted […] to. They even had a hair salon and spa center there at the hotel and resort which was wonderful. I highly recommend this resort for a family fun getaway and for relaxation. Read moreGenuine Expedia guest review
Pictures are deceiving the waterpark was terrible 2 little slides and 2 pools and a tiny lazy river that isn't worth the price. We have waterparks in Ohio that makes this place look like a kiddie park, would never stay there againGenuine Expedia guest review
Not as delightful as I had hoped. Wish it was a little but more kept up.Genuine Expedia guest review
"Nice hotel with a good water park for down time."
Greatly enjoyed our week at Castle Rock Resort. The facility was well cared for and everything we needed was right there close. The water park entertained the kids during down time. The Grill was a very pleasant surprise. Great friendly people at all levels of employment. Will be back again soon!Genuine Expedia guest review
"Good hotel for kids"
We enjoyed our stay at Castlerock. The kids loved the water park. There was plenty to keep them entertained. We stayed in the outer building. It was in fair condition. The sink in our room was temperamental. It was either hot or cold, no in between. I also think a hotel of this calibre should offer internet.Genuine Expedia guest review
"Great family getaway!"
The kids (11, 6,& 4) loved the water park. Well staffed with lifeguards. We had a few issues with our room during the stay, but the front desk staff and the maintenance man were very pleasant and speedy. Would definitely stay again!Genuine Hotels.com guest review
Great place to stay.Genuine Hotels.com guest review
Motel ok No internet in rooms Matress worn out and sagging to the middle on both beds No business center for print fax , copy or computer should the need arise as it did for us Room was clean but nothing special Water part was good and we enjoyed that Laundry was only on the too floor of the main building Restaurant was averageGenuine Expedia guest review
"Good but not great"
This is a good place if you have kids that are all about playing in the water. It could have more amenities for the parents. For example wifi in the room!!!! And some better tv channel like an HBO or Showtime or some movie channels.Genuine Hotels.com guest review
The staff was nice but the room was not clean and had an odor. The bathroom had left over hair on the toilet and in the tub.. That was gross! The staff at the water park was very good about watching the kids but we're not friendly at all! It was nice for the kids to have the water park during our down times! I might stay there again but would upgrade […] and pay the extra to stay in the tower rooms! We stayed in the cheaper section of the hotel! According to my 12 year old a lifeguard by the name of Kristopher was very friendl! Read moreGenuine Expedia guest review
it was nice this was the 1st time we have stayed hereGenuine Hotels.com guest review
"love the waterpark"
My family has stayed at Castle Rock twice now, and the most recent we brought my mom and dad and niece and nephews too! We had a great time. The water park is awesome and the service couldn't have been any better. The kids had a blast on all of the water slides. Super nice staff and very clean facility. We wish we could have stayed longer!Genuine Hotels.com guest review
"Better luck next time."
Water park was nice with plenty of life guards. Room was OK but the faucet handles were loose on both the bath tub and sink and the sink was stopped up.Genuine Expedia guest review
Kids had a blast at water park. Great life guard staff.Genuine Expedia guest review
"Rms not the greatest water park was nice"
Rm beds not comfortable light at night stand was not workingGenuine Expedia guest review
The staff was really nice. The water park is nice for the kids.Genuine Expedia guest review
"Good for kids"
Play area with water facilities was very good. Life guards did great jobs. Constantly monitoring the pool and slide areas. Walking around and constantly alert and communicating to avoid accidents.Genuine Expedia guest review
"Good pool not so nice everything else"
The pool area was nice and the lifeguards really watching the kids. The rooms were barely adequate, the mattresses were sad the bathroom vents did not work and there were paper towels stuffed behind the smoke alarm trying to hide the whole in the wall. We won't go back to this one even though the kids had fun at the pool.Genuine Expedia guest review
It was a nice place to stay if you have kids. The waterpark is an asset.Genuine Hotels.com guest review
The rooms do not have wifi. The toilets do not flush. Had to call maintaince twice.Genuine Hotels.com guest review
When we first got to hotel to check in we were told our room wouldn't be ready for an hour. We noticed several rooms were available on bottom floor which is what we requested. There was no WIFI in the rooms and ironing board missing in room. The larger pool in water park was ice cold. Rust was all over water park pipes dripping into lazy river. One […] female lifeguard watching lazy river was being tested with a baby doll by the head lifeguard. She failed the test and didn't find the doll under water. Lifeguards not paying attention could equal disaster. We stayed here last summer and everything was good. Just not as much care in staff or facilities this time. Read moreGenuine Expedia guest review
Very nice stay. My only compliant is the laundry equipment. There was only one washer and dryer for the whole hotel. The water park was small, but good enough for my kids who used it 2 to 3 hours per night.Genuine Hotels.com guest review
"The water park is nice, nothing more."
Water park was nice. Rooms were horrible. After we walked into our room the first evening. We wanted to leave. Front desk wouldn't let me cancel the 2nd night because it was after 4 p.m.. Check in is at 4 so they have you either way. All around horrible experience.Genuine Expedia guest review
We walk in our room and it looked like the pictures on the website, but were not clean and the flies greeted you at the door. The kids and I kill over 20 Flies in the room.Genuine Expedia guest review
"Me and my kids really enjoyed it!"
We stayed at the Atrium and didn't mind the walk across the parking lot. It was worth saving the money. The room was fine, nothing special. We really enjoyed the waterslides and lazy river during the mid afternoon heat of the day. There lifeguards were great! They don't sit around, they are constantly walking! I will definitely return to this hotel […] when we come back to Branson! Read moreGenuine Expedia guest review
"Way overpriced for accommodations."
First room they put us in was the older building which was very hot, smelled bad and there were so many flies it was gross. I called front desk and they could move us to main building for an up charge. There was better but sheets were not very clean. No microwave to heat our grand baby's bottle for bed. Then the water park was ok, if you could stand […] the burning of all the clorine being used. For the price we paid it should of been top quality. We will not go back. Read moreGenuine Expedia guest review
It was ok if you have kids. Upto 14. The water park only had 2 silds. Not alot for older kids.Genuine Hotels.com guest review
Clean room but beds are super hard! Sent to the wrong room & walked in on a family. Went back to front desk and they never apologized. Went to next room and key wouldn't open door. Again back downstairs and finally got a key that worked.Genuine Hotels.com guest review
"Fun for families."
We have 5 kids, so it's always nice to find a hotel that offers a room with enough sleeping room! We were in a Tower Room, so it had two "double" beds and bunk beds. I've stayed in cleaner rooms, and the bathroom tile needed so serious "re-doing." There were at least two tiles (12" x 12") that could almost be picked up! The beds weren't great, and the […] cleaning staff could use a little more detail. We did not try the on-site restaraunt, so I can't comment on that. The water park was awesome...our kids loved it, and it really made up for any other shortcomings in my opinion. My wife and I spent several hours on the Lazy River ourselves! There were life guards everywhere, and paid very close attention to everyone. We felt very safe letting our kids go from slide to slide, or wherever they wanted to go. Even with the small issues, I would still recommend this hotel to friends. Read moreGenuine Expedia guest review
We had our son and 3 grandchildren with us. We all enjoyed the water park. The room was comfortable; kids really liked the bunkbeds.Genuine Hotels.com guest review
"Excellent and close to the strip."
Stay was excellent. We stayed for four nights. Great place to go when you have children. My husband and I enjoyed it as much as the kids did. Definitely will stay again when we go back to Branson.Genuine Expedia guest review
"You're there for the water park, not the room."
The water park was great. My kids (2 & 5) had a blast. The room was fine, I wasn't expecting much. The beds weren't that great, but we weren't there for the beds, we were there for the water park. The kids cove with bunk beds (only in the Tower rooms) was neat. The on-site restaurant was reasonably priced. All in all, we were pleased with our stay.Genuine Hotels.com guest review
Our kids loved the water park.(ages 11 and 4)The rooms were clean and the staff was greatGenuine Hotels.com guest review
Great family time. Great Location. Wonderful waterparkGenuine Expedia guest review
"NOT a RESORT!"
Definitely not a resort! Great waterpark but you are paying $$$ for a waterpark and a terrible room. Worst than any motel room I've ever stayed in. Run down; poor quality.Genuine Hotels.com guest review
Our bathroom was not very clean and the ceiling tile was out of place you could see in the ceiling it was kind of creepy and the tile would not close I would not stay in the atrium room again.Genuine Expedia guest review
"Great family friendly place to stay in Branson!"
The rooms were nice and the pillows and beds were soft. We stayed in a Tower room with bunk beds and there was 2 full size beds not queens in the room (I knew this when booking) and they were pretty cramped compared to our queen size at home. The air conditioner was a little wonky. It was either too hot or too cold in our room...not much of an in between....nothing […] that was bothersome though. The staff was more than helpful and one pretty cool thing that happened was my 2 yr old had brought some of his stuffed animals with him and when the cleaning lady cleaned our room she arranged them all on the bed in a little scene....it was super cute! The water park was nice and clean and there were a TON of life guards constantly walking around so I felt totally safe with my kids swimming. Over all the stay was great stay and I would recommended it! Read moreGenuine Expedia guest review
I have stayed at this hotel several times and enjoyed it, but it seemed like this year the hotel was not in the best shape. Ice machine was broken, only one of the water slides was in use at each time, and the lazy river didn't seem to be operating well. Even my 5 year old noticed. Plus, for the price, it is no longer a good value.Genuine Hotels.com guest review
The hotel itself was pretty clean. The beds were terribly uncomfortable! The hotel staff were terribly rude at the front desk the morning of 6/1/2014. The watermark itself was excellent!Genuine Expedia guest review
"worst experience ever"
The room upon arrival was the nastiest room I have ever seen. We showed up at midnight to a filthy room and had to have it cleaned. They didn't offer to switch us rooms, just came in and spot cleaned it. Food on the floor, stains on the comforter, hair in the shower, toothpaste stains on the sink. We barely slept because we fwlt we were sleeping in […] filth and had visions of bugs crawling on us. Finally got to sleep around 6 a.m., woke up at 10 and began immediately searching for a new place. No refund was given. Read moreGenuine Hotels.com guest review
"Convenient, close to the water park"
Really enjoyed the stay!! However, it was extremely pricey. No microwave, no breakfast. We were told the water park alone (without room) was $15 per person for the entire day. In our case (2 adults, 2 kids), that means the room would be around $120. We stayed at a very modest motel for one night & it was $50. It included a microwave in the room & continental […] breakfast. Read moreGenuine Expedia guest review
"Great Stay -- Would Do Again"
We originally booked a room in the atrium, which I later discovered was across the parking lot from the main tower and waterpark. We had no trouble upgrading our room to the tower, and it was so convenient to simply ride the elevator to the water park. The restaurant in the tower serves a great breakfast buffet, and we did grab dinner one night while […] at the water park so we wouldn't have to leave and so the kids wouldn't have to stop having fun just to eat. It was so convenient to be able to eat poolside, and I was impressed that the menu had so many options available. We stayed three nights over Memorial Day weekend, and we would definitely stay again. Read moreGenuine Expedia guest review
"Horrible facilities for your money!"
This hotel offers no wifi at all.The breakfast buffet is an extra charge of $7 a person. I looked at the buffet and was disappointed since it looks like what any other hotel would offer for free. Even though the waterpark is indoors the water is freezing. The only place the water is a bit warm is the kiddie pool that is 1 foot deep. That's great for […] your child but if you want to be warm you're outta luck. In our room there was a horrible hum sound that Iheard all night long even with my ears plugged. There are no refrigerators or microwaves in the room. My suggestion stay at the other Branson indoor water park. Its cheaper and has better facilities. I wish we had. Read moreGenuine Expedia guest review
"Best for kids"
Good vacation with 7 family membersGenuine Hotels.com guest review
"Don't plan on wifi or a room in the same building"
I had some work to do, and figured that I could get it done from the room in the evening, since the website says they have wifi, and the kids could play in the pool during the day. Turns out they only have wifi if you're in the front lobby area or parts of the restaurant, per the front desk personnel. I wrote a review last year saying I wouldn't stay […] here again, but I did. I won't stay again. It really isn't worth it. There's plenty more to do in Branson, and better places to stay for the money. Read moreGenuine Expedia guest review
"Kids really enjoyed the water."
The rooms were average hotel rooms. They were clean.Genuine Expedia guest review
"Cleanliness of room"
Room was not well cleaned, needs updated. Children loved the water park.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )