For the value, the room was excellent, no complaints.Genuine Hotels.com guest review
Loved it.Genuine Hotels.com guest review
Very nice to stay at and they did not bug us about buying a timeshare.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for taking the time to write a review in regards to your recent stay at our resort. We appreciate your positive feedback and are delighted to hear you enjoyed your overall stay. Being a vacation ownership resort, we are always willing to provide guests the opportunity to obtain information about our product when they would like to learn more. We hope that you will come and visit us again soon for another Las Vegas getaway!
Very Pleasing and quiet resort, Will love to returnGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review! We are really pleased that you enjoyed your stay here at Polo Towers, and that you’d like to return. While we don’t have a restaurant on site, there are many places to eat nearby, and our front desk team would be more than happy to provide you with information and suggestions. We really hope you’ll get the opportunity to return here – we’d love to see you again!
Nice hotel, nice updated small rooms with kitchenette. Price was great and staff was amazing.Genuine Hotels.com guest review
My room was very clean and roomy. Bed and pillows were very comfortable. Nice Kitchen and bathroom. The rooftop pool is quite small, but very nice. The exercise room was also very nice.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We are really pleased that you found Polo Towers to be comfortable and that you enjoyed your stay here. We hope you’ll consider us for future visits to Las Vegas – we’d love to see you again!
We arrived around noon on out check in day and were still allowed to check in to our room. All the staff were very eager to assist in any way they could. Hotel was in walking distance to lots of shops, restaurants, MGM, and Planet Hollywood.Genuine Hotels.com guest review
"The hotel was great. Great location!"
Loved the full kitchen. I would say that it would be goo to have a little sign or map with the location of dish soap etc.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your kind remarks! Our resort is happy to offer comfortable accommodations and an alluring location. Your suggestion for the in-room map has been forwarded on to the appropriate area to be looked into for future improvement opportunities. Thank you again for providing us with your feedback, and we look forward to hopefully welcoming you back for another exciting getaway.
"Comfortable & close to the Strip"
I really enjoyed my stay at the Polo Towers. The rooftop pool/hot tub is open until midnight, which was very nice. Lisa at check-in made the process quick and easy and found us an open room early in the morning, so we didn't have to wait for a room until 4 PM. The location is perfect; on the Strip, but a little removed from the throngs of people and […] noise. Our room was the studio with a Murphy bed, but it was plenty spacious for 2 people and the kitchenette was a great addition! Our bathroom light burned out and maintenance was up within minutes to fix it. Additionally, a nice feature was being able to call down to the front desk to send housekeeping up ASAP if you leave after 9 AM. I also had a great massage while here. Overall, a fabulous experience! Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for this lovely review! We are really pleased that you enjoyed your stay at Polo Towers, and that our team were able to provide you with all the assistance you needed while you were here. We hope you’ll choose to return here for another visit – we would love to see you again!
The hotel was clean, and the staff were pleasant and helpful. It also is located conveniently to MGM Grand, the Monte Carlo, New York, New York, Planet Hollywood and other popular stops on Las Vegas Blvd. My room was comfortable and clean, and it sported a good view from the balcony. Some of the Polo Towers shows a little wear, although work goes on […] daily. The rooms are well supplied for those who wish to cook, but other than bakery items and snacks in a lobby-level store, there is no food service. There is a daily fee plus tax applied. However, I bought four nights' accommodation and round trip airfare from Minnesota for at a very reasonable price before the application of airline and hotel fees, which, though annoying, were not excessive. The pool area was comfortable, well appointed and maintained. The fitness center has good equipment, and on-site staff were pleasant. Read moreGenuine Expedia guest review
It was ok... got in late the first nite, tv was on... remote didn't work (batteries were ok.. it was the wrong remote) took over an hour to get it correct... maintenance guy and front desk employees were very nice, just a bad start...Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for taking the time to write about your experience. We are very happy that our team members took such wonderful care of you after your vacation got off to a bumpy start. We hope that you will consider Polo Towers to be your home away from home when visiting the Las Vegas area again.
"Really nice property very close to Strip."
We just stayed one night on the way to LA, but found the property very nice. The rooms were roomy and well equipped and the location was really convenient to walk to the heart of the Strip. Although they were doing some renovation in lobby, we experienced no problems. The staff at check-in was great and even the "Sales" team who offered us promo package […] for considering interval ownership opportunity were low pressure. Great stay! Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination We are pleased that you found Polo Towers conveniently located for your needs, and that you had a comfortable and enjoyable stay here. We hope you’ll choose to return here for a longer visit, to take advantage of everything that the resort has to offer – we’d love to see you again!
"excellent hotel for couples"
Me and my wife stayed only 3 nights in a standard room with one bedroom, kitchen and living room. It was perfect! The room itself was clean with huge bathroom, and the house service was really good. I have no regrets for choosing this hotel and I would do it again. The position is right near The Strip but it is not on The Strip so there is little noise. […] We were on 11th floor so it probably helped turn off the noise a bit. There is no casino so you enter the hotel without being tortured by many players, noise and everything that goes with it. I would recommend this hotel for those who wish to stay close to The Strip, with casinos and everything nearby but without the usual crowd and noise that casino resort would offer. Nice swiming pool and observation desk on top of the hotel. I will definetly go to this hotel next time I am in town. The price and the service offered is of very good value. Read moreGenuine Expedia guest review
"The Price is Right"
The nightly rate for this hotel location very close to The Vegas Strip is outstanding. When we drove into the parking lot we found two full rows that dead end, with a sign that said "turn around" and there was not enough space to turn around. Very strange. We did manage to back out, very carefully, however. We parked in a much larger parking area that […] was not clearly marked if it was designated for guest parking. It ended up that it was. We needed to walk back to the car to put a parking pass in the windshield. This was rather inconvenient. That being said, this was the worst part of our stay. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We are really sorry to read that you had difficulties finding the guest parking area at Polo Towers, and we regret the frustration caused to you as a result of this. We sincerely hope that this didn’t mar an otherwise enjoyable stay, and we’d love to see you again.
"Clean, quiet hotel with easy access to the Strip"
Clean, quiet hotel with easy access to the Strip with no Casino as it is a timeshare resort. Easy to decline timeshare presentation (which we loathe). Rooftop pool so no sun-blockage from other buildings as many of the hotels experience. Small pool but nice lounge chairs and quiet atmosphere. Not your place for the loud party crowd but if you want relaxation […] we highly recommend it. The rooms are great; clean, big and all the amenities you need. We had a great stay and would return again! Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your compliments of our resort. As we our primarily a vacation ownership property, an approximately 90 minute sales presentation to see if you are interested in purchasing ownership interest with Diamond Resorts is offered at check in. However, this presentation is optional, and our guests do not have to attend this, provided it is not part of the requirements for their stay package. We are thrilled you were able to simply enjoy every aspect of your stay and were not bothered by our invitation to attend our presentation. We’re looking forward to welcoming you back for another memory-filled stay with us at Polo Towers Villas soon!
"Great aparthotel right on the Strip!"
We spent 6 nights at the Polo Towers and we couldn't have chosen a better place to stay. The staff was friendly, the spacious apartment was perfect as home away from home, and we could make our breakfast every day without having to leave our room. The convenience store has almost everything you need, and there is a shuttle to the grocery store. The […] location is perfect, right on the strip without having to go through a casino to get to your room, the bus stop a block away, dozens of places to eat and enjoy at walking distance. We'll be going back to Vegas soon, and of course we will stay at the Polo Towers. Only a little detail has to be fixed: the hot water in the bathroom is TOO HOT. Read moreGenuine Expedia guest review
"Polo was very nice"
Everyone was very nice - rooms were clean - very nice hotel so close to the strip. I would recommend this hotel. I did get an upgrade to a suite - it had a balcony, full kitchen, and sofa - I really enjoyed staying at this hotel.Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination We are really pleased that you chose to stay at Polo Towers, and that you had a great time here. We hope you’ll consider us for future visits to Las Vegas – we’d love to see you again!
My first stay in Polo Towers and I was pleasantly surprised that the accomodations were so nice; 1 bdrm was spacious and clean, with living, dining room and kitchenette w/ all the amenities. Lobby was wuite busy so check in took awhile. Pretty good location near hotels on the strip.Genuine Hotels.com guest review
"All the amenities of home"
I stayed at Polo Towers during a weeklong business conference and was very happy with the room. It had a full kitchen, very comfortable bed, clean modern furnishing. The hotel had a great fitness room, parking was easy. Could not have been happier. Oh very nice into location to the strip. Excellent value for the money.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for staying with us, we are happy that you enjoyed your time at the Polo Towers. We are grateful for having such a wonderful location. With a mixture of casinos, restaurants and attractions either in walking distance or a short drive away, there is always something for our guests to do. We try to make our rooms as inviting and comfortable as possible so that after a long day in Las Vegas our guests have a place to relax. We’re glad you were able to take advantage of this in addition to our multiple parking areas and fitness center, we hope you were able to check out our spa services too. It is regrettable that the noise created by the Hawaiian Marketplace disturbed you during your stay. Unfortunately, we do not manage that shopping center or we would consider such things in its operation. We hope the next time you visit Las Vegas we will see you again.
"Best Deal on the Strip"
Great value. Full suite for half the rate of a big hotel. Beautiful clean room. Right in the middle of the strip.Genuine Expedia guest review
Best time ever. Great location. Room was well equipped and comfortable.Genuine Expedia guest review
"Reasonable hotel in the center of the strip"
Nice hotel, only bad thing is check out is at 10 am. If you have a late flight they will hold luggage. It's a time share do they will ask you to sit in on a 90 min presentation for free show tickets etc. we said no. You can find cheap tickets on the strip.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review. We’re pleased to note that your stay here was a generally enjoyable one – our check-out time is standard across all our properties, although we’ll be happy to assist members who do not need to depart until later. Although this is a vacation ownership property and we do invite guests to learn more about our products during their stay, please be assured that this is not mandatory unless you’re staying on a promotional break. We hope you’ll consider us for future visits to Las Vegas, and we look forward to being of service to you again!
"Good location, nothing fancy about the room or hot"
The room was very small, and the bed is actually a pullout couch. The bed itself was very comfortable. The location of the hotel is great, right near Planet Holleywood, Aria, and MGM. Unfortunately, the music outside the hotel room made it difficult to get to sleep.Genuine Hotels.com guest review
My experience was great. I enjoyed the hotel stay better than the last casino hotel I stayed at. The staff was very sufficient.Genuine Expedia guest review
Staff is not friendly , only when they are trying to sell you the timeshare scam!! Rooms are really small and the bed is not a bed, it's a sofa! Please buy some decent beds!Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for providing your feedback of your recent stay. Our team members work diligently to be readily available to assist with any guest needs, and we apologize if this was not your feeling. While you are correct that we are happy to offer all of our guests the opportunity to learn more about our product, this presentation is certainly not mandatory. Your suggestions are much appreciated, and we hope you will give us another chance to make a better impression on you in the future.
"Great non gaming hotel ,access to the strip"
The staff is awesome! Very happy to have kitchenette in a single room. Suggest providing plastic ware ,as glass is not allowed at the beautiful rooftop pool. Wonderful accommodation for children , may bring them next time.,naa .Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We strive to provide excellent service to all our guests, and we’re really pleased to read that our team helped make your stay here an enjoyable one! We hope you’ll get the opportunity to return here in the future – we’d love to see you again!
"Decent hotel with nice rooms"
Overall decent hotel. Housekeeping needs were executed quickly. Room service is ordered from a third party and our food arrived cold. Lots of stuff floating in the pools.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review. We are pleased that your stay here at Polo Towers was a generally favorable one, although we’re sorry to read your concerns about the room service. Although this is provided through a third party, we do expect them to meet with the same high standards of service that our own staff provide, and we’re sorry that you had cause for disappointment in this regard. We encourage guests to speak to the front desk team or lifeguards if they have any concerns about the pool area, as we’ll be more than happy to attend and assist. We hope that the issues you’ve raised did not mar an otherwise enjoyable vacation, and we hope you’ll choose to return here in the future – we’d love to see you again!
"Nice close to the strip"
I enjoyed the experience of being in Las Vegas and I enjoyed itGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review! We’re delighted that your stay at Polo Towers was an enjoyable experience, and we hope we’ll see you again in the future!
"Polo Towers at Vegas."
Room was pleasant, clean, and updated. Located about a block from the strip. Would highly recommend this place.Genuine Expedia guest review
Great location, cleanliness hotel, very nice staff, and very close to everything. The hotel is not in the heart of down town where all the noise is at, but it's in down town. Walking distance to everything. I enjoyed my stay here and am looking foward on staying here again. Oh the roof top pool is very nice and clean and it even got a grill for free […] if you decide to have a BBQ. Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for taking the time to share your experince and kind words with us. Being that we are on the southern end of the strip, there is easy access to most strip locations while avoiding the hustle and bustle of some of the other Las Vegas properties. Not having a casino onsite also preserves a more relaxing environment. We are also glad that you were able to enjoy our newly renovated rooftop area with pool and barbecues. We look forward to seeing you again the next time you visit Las Vegas.
"Nice hotel close to everything"
The hotel had everything we needed. It is walking distance to almost everything. The Studio room is OK, but we were upgraded our second night to a one bedroom and it was great. Had a view off the strip.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We are really pleased that you enjoyed your stay at Polo Towers, and that the resort had everything you needed for a great visit to Las Vegas. We hope you’ll choose to come back here for another visit – we’d love to see you again!
"Great room, had issues with early check-in"
A group of my friends and I made a reservation together. We also called for an early-checkin. We arrived at the hotel around 1:15 and were told that we couldn't be put on the same floor in the same tower. We spoke to the manager and she also couldn't accomodate us. If there was just one reservation, why couldn't they put us near each other. Also, be […] prepared for the fees you don't know about until you arrive. Also, they charge a resort fee of that's not included in your original reservation. So be aware of this unexpected expenses. I believe this is a decent hotel but I really would have wished that the customer service was better. I guess you get what you pay for! Read moreGenuine Hotels.com guest review
All around a good experience. No bad issues at all.Genuine Expedia guest review
Happy that this was NOT a casino so no cigarette smells! Awesome location and really my only complaint was a toilet that seem to run for what seemed like forever. I noted this to the front desk at check out and I am sure they will take care of it. Nice friend staff. Very helpful when you need help finding your way. I will definitely go back!Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination We are happy to hear that you were happy staying with us. You are correct in stating we are not a casino. We are primarily a vacation ownership destination, but we do also have hotel accommodations. A few years ago a majority of the resort was made to be non-smoking, but we do still have some smoking floors and encourage our guests to let us know prior to check-in if they have a preference as to which they receive. We would also like to take the time to thank you for letting us know about the toilet in your room. We aren’t always able to predict when maintenance is needed in a room, so we appreciate it when one of our guests shares this information with us. We are glad that you had no other issues during your stay, and we hope to see you whenever you return to Las Vegas.
I enjoyed every bit of it. The staff treated me like they new me there for years. Great people. Love the rooms. Love the gym and spa.Genuine Expedia guest review
Went for a birthday celebration. The room was very nice.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We were thrilled to read your 5-star review! It’s very rewarding to hear when our guests have a memorable time with us, especially when it’s your birthday. We wish you a very happy birthday, from all of us here at Polo Towers Villas. We hope to welcome you back again in the future for another memorable stay.
"Least amount of big bucks to be on the strip....."
I would complement this hotel as being pretty good if you don't need the luxury and glitz of the big "strip hotels." FREE PARKING is worth a LOT. Nice pool for lounging. No restaurant, but a food court next door, and a whole lot more within 1/4 mile. Clean room, excellent service. Neat little "party store" in the hotel instead of vending machines. Good […] gym, but TV has no headphone hookup; bring your I-pod. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination The time taken to describe your stay is greatly appreciated! We thank you for allowing us the opportunity to provide you with premium amenities, and great value at Polo Towers! We value your feedback and recommendations and eagerly anticipate your return!
Polo Towers a beautiful hotel and the service was great. The Hotel employees were very nice and helpful. The location was great being right off the strip. All the amenities were great. The rooms were fantastic and very nice. My family and I were very happy with our stay. We will definitely be using this hotel in the future.Genuine Hotels.com guest review
"Not easy to find if you are driving in."
The hotel is tucked away behind other buildings. With all the glitz and glam of the strip, trying to find the driveway to the hotel entrance is hit or miss. The 2 bedroom suite was on par with a "Diamond Resorts International Destination" and had the comforts of home, but the views from the room were much less desirable. You can walk to some of the […] major casinos from the hotel, but the wait for a cab was often long. The quality of service was very unsatisfactory. I booked this hotel for my parents and some guests. In anticipation of their late arrival I checked in at the normal time and hand wrote the names of all those staying in the suite. Despite reassurances, the front desk failed to properly register the names of my guests as given to them at check in which resulted in my guests being refused entry when they arrived at nearly 3am. I received a frantic wake-up call from my exhausted guests and was embarrassed knowing that this situation was their first impression of their stay. It took three different levels of management and a full review of the security tapes for them to admit the oversight and apologize for the inconvenience and embarrassment. No significant compensation was offered for that failed first night, but they did reassure us that if we paid for a second chance to stay at their hotel that there would be improvement. Customer service is very important to my guests and I. We will not be recommending this place to anyone. Read moreGenuine Hotels.com guest review
Great hotel to stay at everything you need is in the room. The only thing I didn't like I wanted to check out a little later and I couldn't, but rather then that its a great hotel.Genuine Hotels.com guest review
"East vs West"
Late check-in was very easy. Staff is very friendly and helpful. Got lost on the way to the room had to use the hall phone to call To direct me to my room. Room was very clean and nice. Great job with the staffGenuine Expedia guest review
"Great Family environment"
Very friendly staff, hotel is located in the heart of the Vegas Strip. Family environment and smoke odor free. Very nice and clean room. No casino or restaurant within the hotel itself, but well worth not having to deal with the terrible smoke odor that most hotels and places in Vegas has.Genuine Expedia guest review
"On the strip walking to anywhere"
Had a great time everyone was nice. Love that room was close to strip and could walk anywhere.Genuine Expedia guest review
"Best Hotel Choice!"
Location was perfect. Room was perfect. Got there early and there was no hassle to check in a couple of hours earlier. We had absolutely nothing to complain about. Next trip to Vegas, we're definately staying at the Polo Towers :)Genuine Hotels.com guest review
"It has the perfect location"
We love everything about our stay, it has a nice view, nice decoration it feels like it is home!Genuine Hotels.com guest review
"Great Easy Hotel"
We stayed in a studio with a Murphy bed and overall it was a great stay. The location is excellent! The pool is no frills but a great place to get some sun. There isn't a restaurant but there is actually a really great reasonably priced gift shop with lots of fresh food (and there are fridges and microwaves in every room). Nearby there is a pretty good […] food court type area with all kinds of quick and easy food, including FroYo. This hotel does not have a casino which I LOVED! I was always able to quickly access my room and I didn't have to walk through slots and smoke to do it. The only thing I would change about this place is the check-out time... 10am is way too early! Other than that one little thing Polo Towers is definitely a place we'll stay in again. Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination We are really pleased that you chose to stay at Polo Towers, and that the resort had everything you needed for a comfortable stay in Las Vegas! Our team will make every effort to arrange a late check-out for our guests if this is requested, but unfortunately this is not something which can be guaranteed. We really hope that the check-out time didn’t mar an otherwise enjoyable stay, and we are delighted that you’d like to return here – we hope we’ll see you again soon!
"Very nice , good condicion y good location ."
Relax , good time and good friends , I don't like the people work beside on your hotel and their try to sell " time Share " and try to force to do the buissines with something I not agree. That realy DON'T LIKE , when somedody say NO , they no respect the decicsion. , No the saleman , the manager or Boss , very disapoing.Genuine Expedia guest review
"Hotel is in the middle of everything"
Love the hotel, staff, pool, my room everything around the area was close perfect place to stay I will stay here again!Genuine Expedia guest review
Spacious and reasonable price, great location for the stripGenuine Hotels.com guest review
"Nice hotel but terrible customer service."
I had a horrible experience with this hotel. I have stayed here before using a time share and they were nothing but nice to me. This time because I did not use the time share they were inconvenienced by my stay. The did not have the room that I requested ready for me when I checked but said it would be ready by 4pm. It was still not ready by then (they […] also told me I was incorrect because they claim they do not give time limits on rooms but they clearly said 4pm). They gave me a different room, but upgraded me to a better room for the following day. That following day they called at 930 am stating my new room would be ready in about an hour. I called them 2 hours later and they said it was STILL not ready and I was again incorrect because they would never give a time limit (which again they clearly did). After we were able to get into our new room (at 730pm) housekeeping only came twice the week we were there. This experience alone will keep me from ever staying at this hotel again. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for taking the time to provide us with your feedback of your recent stay. We truly regret to hear this particular stay did not live up to the standard set by your previous stays at our resort. It is our goal to provide unparalleled hospitality and to be readily available to assist with any guests needs, and we sincerely apologize if this was not your feeling about your recent experience. Our resort strives to allow guests to have a seamless and relaxing getaway upon arrival. Your experience was certainly unacceptable and unusual of our resort. The front desk manager has been made aware of your concerns for further review and coaching purposes. We hope you will allow us the opportunity to welcome you back for a much more enjoyable stay.
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