"nice hotel close to the action"
went to vegas to have fun, and did just exactly that.Genuine Expedia guest review
"Convenient and good value"
We rented a 2 bedroom suite for our family of 6. The space was great. The property was clean and the staff friendly. Since it is a timeshare property there was nowhere to eat inside the hotel, not a big problem since it is Las Vegas with lots of choices nearby.Genuine Hotels.com guest review
Room was never cleaned properly. Was empty liquor bottles and garbage hidden beneath bed. Reported to the front desk and was told I'll will be sent to upgraded room and was never got back to after office told me someone will call me backGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination First and foremost, we would like to apologize for your experience. Our housekeeping team is usually diligent when cleaning our rooms, and cleaning under the beds is something we are proud to include in our regular cleanings. We will ensure this is addressed. While there is no excuse for lack of return contact, we hope that you reached out to our front desk team again regarding your concerns so they could honor their original offer. Thank you for taking the time to share this experience with us. We will take the appropriate steps to ensure this doesn’t happen in the future.
"Located in the center of the strip"
The 2 bedroom suite was perfect for our family of 6.Genuine Hotels.com guest review
"Everything was nice,comfortable"
We are staying not 1 st time. When we are in Las- Vegas,we always choose that hotelGenuine Expedia guest review
"Difficult to find , but ideally located"
I was in Vegas with my teen daughter. We had a studio which was ideal for our needs. The bed was surprisingly VERY comfortable considering it was a Murphy bed. Otherwise it was clean, and a good deal for the $. My biggest complaint was that it was very difficult to find. If I hadn't read the other reviews I would never have found it. Having said that, […] once there it is pretty centrally located and within walking distance to everything. The little market on site is well stocked and surprisingly not very expensive. My only other complAint is that the pool was too warm and there weren't enough lounge chairs. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review – we’re really glad to read that you enjoyed your stay at Polo Towers! We’re sorry that you had some difficulties finding the resort, though. We’ve made full directions to the resort available, including maps, GPS coordinates and driving directions from McCarran International Airport, and these should also have been included with your booking confirmation. We encourage guests to speak to the lifeguards if they have any concerns about the resort’s leisure facilities, and we trust that your concerns about the pool area didn’t spoil your stay here. We hope you’ll get the opportunity to return here, and we look forward to seeing you again!
"Nice and very convienent"
Very close to everything. I like its not a casino hotel. So when u leave the madness u come back to nice quiet room.Genuine Expedia guest review
This hotel is great for those with children and its also in great location. It's right in the middle of the strip across from City Center.Genuine Expedia guest review
"Very Good Hotel"
The rooms were very clean. Walking distance to the strip. There were washers and dryers on certain floors which came in very handy. Small supermarket in lobby with a lot of items. Nice kids area to play. Only negative was that they charged for Internet.Genuine Hotels.com guest review
"Great experience at Polo Towers"
I own a timeshare at Polo and needed to spend two nights outside of our yearly week at the last minute. Got a great rate on hotels.com and booked it. Got in late on Wednesday night and in non-typical Vegas fashion, went to bed at 10pm. Unfortunately, in typical Vegas fashion, I was woken up at 3am by loud neighbors. This can happen at any hotel and […] I asked for a room change and had no problem in getting that wish granted. Rooms were both comfy, water pressure in the shower was incredible, and plenty of hot water to boot! Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your enthusiastic comments, we are really glad to know that you had such an enjoyable time with us and that even though you have experienced some noise issues, we were able to assist you as soon as possible to ensure that the rest of your stay is uninterrupted. We are looking forward to seeing you again very soon indeed!
One block to strip. Easy walk to Planet Hollywood and the Miracle Mile of shops. Friendly staff. Work out facility. Pool. Plenty of close places to eat. Across the strip from Cosmopoliton. Overall I would return to the Polo Towers.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review! We’re sorry to read your concerns about the size of the pool at Polo Towers – as we hope you can appreciate, due to the design of the building there is a limited amount of space for the rooftop leisure facilities. We trust that this didn’t mar an otherwise enjoyable vacation, though, and we’re delighted to read that you’d like to return here for another visit. We hope we’ll see you again!
Great location great price!Genuine Hotels.com guest review
"Nice hotel on the strip."
It was a nice upscale hotel on the strip. Internet was not free in the room. For internet use, one had to go down in the Business Center where 3 computers and 2 printers were available. Room and bathroom were too small. During our 2 nights stay, it was never cleaned. Overall it was good for the price we got.Genuine Expedia guest review
"Good location to the LV Strip"
Hotel was very nice and a convenient walk to the LV . It was a little difficult to find the hotel entrance as the address is Las Vegas Blvd, but you enter the hotel from Harmon St. Rooms were nice. We booked a two bedroom suite. The second bedroom was cramped, but as a whole, the rooms were nice. The only real complaint I have is that they do not offer […] free wi-fi and Internet. In this day and age, free wi-fi should be offered. Read moreGenuine Expedia guest review
"Close to strip"
Not up to standards but staff was very niceGenuine Hotels.com guest review
Highly recommend! If your looking for a hotel for children or families that is on the strip, but you don't like the traditional smokey casino on the ground floor, this is your place. The front office staff was extremely nice and knowledgeable. Housekeeping was wonderful, they came by daily and made all the beds and exchanged our towels, which was unlike […] other hotels in Vegas. Would definitely stay here again!! Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination We’re delighted that you enjoyed your stay at Polo Towers – thank you for your review! We hope you’ll get the opportunity to return here for another visit, and we look forward to seeing you again!
"Brief stay on Strip"
Excellent front desk, pool, and nice but small efficiency unit.GGenuine Hotels.com guest review
"will be there again"
We visit Vegas at least once a year and I'd have to say I found our regular hotel. Great location staff is friendly rooms are nice and comfortable. We will be staying here again.Genuine Hotels.com guest review
"Nice hotel right on the strip"
We stayed at the polo towers Wednesday through Sunday and got 40% off the regular room rate by booking several nights. At this price it was defiantly worth it and I would recommend it to anyone looking for a hotel. There isn't a casino I'm the hotel which can be good or bad depending on what you want but the overall hotel was nice. The room was clean […] with nice clean white sheets and the bed was comfortable. The only issue I had with it was the shower. The shower felt like sharp stinging needles shooting down on you and there was no way to adjust the pressure without making the shower ice cold. Needless to say showering after being in the sun for a while was unpleasant. I'm not sure if the whole hotel is like this or not Read moreGenuine Expedia guest review
Pleased with the hotel and service. I would recommend it to friends.Genuine Expedia guest review
"short vegas stay"
The Pole Towers was very nice,clean and convenient to places we were visiting. It is a timeshare property and they offer tours , but do not push you to do them. Would stay here again .Genuine Hotels.com guest review
Great spacious suites in a clean friendly hotel just off the strip for a great price - i'll be staying here again!Genuine Hotels.com guest review
"GREAT FOR ALL IN THE FAMILY"
I LIKE THE FACT THAT THERE IS NO CASINO IN THE HOTEL IT IS LESS TRAFFIC. AND QUIETER.THANKS FOR A NICE VISITGenuine Expedia guest review
"Good hotel. Bad time share employees."
In general very good condition. The only bothering thing was when getting offered the timeshare opportunity, the staff lady asked me if I was intoxicated. I do not see a reason for someone to ask this to anybody, especially when providing a service. It was very offensive. Just for this reason I will not come back to a Diamonds property.Genuine Expedia guest review
LOVED EVERTYHTING ABOUT IT!!!Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you very much for sharing your enthusiastic review, we hope to see you again soon!
"Great Vegas Hotel"
Great staff. Rooms were big and comfortable. Located right on Vegas Strip was a plus.Genuine Expedia guest review
Was on the strip, very convenient, very neat. staff was super friendly! a little bit noisy at night due to young guests, but to be expected in Vegas! had a nice kitchenett with refrigerator, microwave, dishes, which was really great!Genuine Expedia guest review
"Great hotel with amenities close by."
Hotel is great . I have stayed at a few different Diamond Resorts and they have great service. Only complaint about this one is that there is no on-site restaurant (room service is offered by off-site company??) . There is a small gift shop/cafe but the prices are high and guests are even charged for a tiny packets of butter which is the first time […] anywhere I have been charged! Also, one side of our bed had a broken box spring, but soon as we mentioned it to front desk , they had someone replace it within 30 minutes, Read moreGenuine Expedia guest review
"Awesome rooms and good location"
Perfecrt!Genuine Hotels.com guest review
"Very good deal for that level of quality!"
Great loation! Premises are very new ones. Everything looks new and modern. The only minor problem is that they do not have dining facilities, but there are many of them right next door. Parking is free.Genuine Expedia guest review
"Balcony on the strip"
So nice to have a balcony on the strip! I also really liked the security measures taken to keep out unwanted guests.Genuine Expedia guest review
"Business trip without hassles of casino"
Staff at this facility is impeccable. Great location. Rooftop pool is great. Room is great. One downside is the bed was bad for people with back problems. Need new mattresses. The only other downside is getting a cab in the mornings when a big convention is going. Almost impossible..Genuine Hotels.com guest review
Our stay was less than than impressing. Our room didn't get cleaned until I mentioned it to the front desk. The location of the hotel was great but the hotel is very minimal. Front desk staff was great..but that was the only positive I saw.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We would like to sincerely apologise for any housekeeping shortcomings you appear to have encountered during your stay and we would like to assure you that delivering excellent quality of service and accommodation is the very foundation of our business - the issues mentioned by you are most certainly not the norm here at Polo Towers and they will be addressed with the team - thank you for sharing your concerns. We assure you that should you give us another chance we would do our best to exceed your expectations and ensure that you have a great stay. We wish you all the best on your future travels.
"another perfect stay"
Hotels.com and Polo Towers always provide clean comfortable accomidations. Easy booking and check in.Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review - we are glad that you have found our team efficient. We hope to have another opportunity to be of service to you in the future.
"Home away from home"
Was a very pleasant and confortable stayGenuine Hotels.com guest review
"better than expected"
Clean comfortable and elegant. What more can you want?Genuine Hotels.com guest review
"We stayed in the studio. It was extremely small."
Overall the Polo Towers is a clean place to stay, however, the staff caters to timeshare holder at the resort. The front of the resort is reserved for timeshare holders. Also, if you do not have a timeshare you must pay for the use of the gym on a daily basis. The studio was ridiculously small. Open one door and it hits another. The staff were very […] nice.I would stay there again but only in the one bedroom. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your kind comments about our staff but we are naturally disappointed that you were not entirely happy with your room allocation. We feel sure that if you do choose a different type of accommodation for your next visit to the Polo Towers, your experience will be different, and we really hope that you’ll give us another try in the future.
"well managed establishment"
everything is great with the exception of the bed. we could hear the springs when we move or get in and out of bed. but cant really complain because the price is right. would not recommend to someone with back pain.Genuine Expedia guest review
"Good hotel without the casino hassle"
The room was small but comfortable and reasonably priced. Nice rooftop pool. Good location on the strip. Friendly staff.Genuine Hotels.com guest review
"Can't beat the price for the location."
We stayed in a studio, so it was very small. However, you can't beat the price for the location. It's in the middle of all the action. Check-in was comparably quick. Although there were people in the adjoining room next door, noise was not a problem here. I didn't even hear doors in the hallway, a definite plus.Genuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination Thank you for your review. We are glad to read that you were satisfied with the standard of accommodation and service offered by the Polo Towers and enjoyed our central location. We hope we will have an opportunity to be of service to you again in the future.
"Great for all. Specially if you are there to relax"
Hotel was nice, inexpensive and good location. The room was very nice, clean and well kept. My husband and I enjoyed it very much.Genuine Expedia guest review
"great for everyone"
Hotel experience was great staff was friendly and grounds were very well kept pool was awesomeGenuine Expedia guest review
I booked room 4309 & 4309A in Tower III, 4th Floor, for a group of 5 people. It was a 2-bedroom w/1 king size bed in the master bedroom, a full size murphy-bed in the living-room, & a sofa-bed in a small attached suite.It had 1 big bathroom w/a hot tub, 2 separate sinks & 2nd small bathroom in the suite w/a shower, all was clean & both had plenty of […] clean towels & some extras.There was a fully equipped small kitchen in the main room & the suite had a tiny kitchenette. There are two balconies; however, the master bedroom had the smallest of the two, hardly appeared to be a balcony as it barely fits two people. The suite had the biggest of the two balconies, which really seems off because the suite is quite small in size. One major downside & annoying fact is that the AC would not only turn off/on by itself through out the day & night, worse it rattled all day & night. It was ANNOYING! Making it severely difficult to get any rest. We tried turning it off, but were unsuccessful. Also, the hot tub did not work & the mesh slider door in the balcony of the master bedroom was busted. The staff were professional & friendly. I liked that the location is not quite on the strip, but is a few feet away from all major hotel/casinos/eateries/shops. My friends were not happy w/the hotel not having a casino,I was okay with no casino, hence no smoke & noise, making it easier to relax.Overall, it was a comfortable/pleasant stay. Would consider returning if the AC/Tub are fixed. Read moreGenuine Expedia guest review
"Very nice suite and beautiful view"
Loved this place. Very clean and everything you need even free coffee. Kitchen well equipped. Very nice bathroom. Just the strong smell, like old perfume in the lobby and hallways, thank goodness not in rooms.Genuine Hotels.com guest review
"Will stay there again"
I was better then I expected. I had the studio room and was small but being alone it was great. There was no other fee's like the other hotels I seen online which show there honestyGenuine Hotels.com guest review
"great balcony view"
Very good location with great views. Close to all the action.Genuine Hotels.com guest review
"Not a good hotel for the young people"
I chose this hotel because of the good rating at Expedia but feel like I got fooled. This hotel is more like inn than a hotel. The service provided to the hotel is very minimum, and the staffs are not helpful; I asked about the rent car information, but the concierge told me to ask to the other hotel..So I went to the other hotel, and the staff at the […] other hotel helped me to rent a car even though I did not stay that hotel. Also the cleaning lady did not clean the bathroom. About the room, the bed in the room seriously looked like a hospital bed...The room is very small, on the top of that, some sofa cushions were stacked in the room, which makes the room much smaller. At this point, I don't think I need to comment about the pool. It is very small and 3 ft deep. The hotel is full of the old people. No offense, but if you want to enjoy Vegas like many other young people, I will strongly recommend other many fancy hotels in Vegas. (there are plenty!!) Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We truly regret to read that you have not been fully satisfied with your recent stay at the Polo Towers Resort and that your experience was not as you, quite rightly, expected it to be. It is a part of our ethos to ensure that all our guest have a pleasant time whilst they are staying with us and that we continuously deliver an excellent standard of service, accommodation and facilities. Therefore, we assure you that we are equally disappointed to learn that this may not have been the case on this occasion. We would be grateful for another opportunity to deliver you a memorable, relaxing stay in a friendly atmosphere; we wish you all the best on your future travels.
"Good hotel for a long stay in Las Vegas"
The location is great, right on the strip, 10-15 min walk from the Bellagio fountains. It was difficult to find a parking spot in the underground parking, which is very badly designed and crowded: go for the outside parking lot. The corridors of the hotel look old but the room was very nice! It was well equipped, especially the kitchen containing all […] sorts of ustensils. The bathroom was large and very clean. My friends slept in the convertible sofa and found it not very comfortable. The front desk was very helpful in suggesting what we could do for our stay in Vegas. We only stayed one night but I would say that this hotel is perfect for a long stay in Las Vegas Read moreGenuine Hotels.com guest review
"Very nice room and good location"
First time staying somewhere other than a casino / hotel and was happy with the choice. Room was very nice and equipped with everything I needed - pretty much a furnished 1 bedroom apartment with blender, microwave, stove, silverware, plates, glasses etc.- just like a real kitchen! Unfortunately didn't get a room with much of a view but they do have […] some. Probably better off going through hotel directly to get a better choice of rooms with views of the strip etc. Had a small problem with toilet running but was overall very happy and will probably be back. Warning: they are gonna try and sell you a timeshare. Read moreGenuine Hotels.com guest review
Response by Polo Towers - a Diamond Resorts International Destination At Polo Towers Villas, we strive to anticipate our guests needs every day and are thrilled that you found your guestroom well-equipped and fully furnished with all the comforts of home including a full kitchen with a refrigerator, stove , dishes, a dishwasher and more. Please be assured that we always do our best to accommodate your special guestroom requests such as, a specific view type, when submitted prior to arrival. When notified, our front desk and maintenance staff would be more than happy to address any issues that ascend from your guestroom such as, a running toilet. We apologize for any inconvenience this may have caused you. As a vacation ownership property, solicitation of a sales presentation is part of the check in process. While many of our guests are interested to find out more about our products and the free gifts that are included for attending a vacation ownership sales presentation, unless you are staying on a promotional trip, you are not required to attend this presentation. We hope to have another opportunity to host you and your family again soon and wish you all the best in your future travels.
"Good, except for pool"
Pros: Check-in - super fast and painless. Rooms very clean. Couch comfy. Bed comfy. Fast access to center of strip and convenience stores. Easy access to parking lot - take elevator straight down from room. Fully stocked quikimart (you could buy eggs, bacon, drink mixers, etc)! Blender in full kitchen. Check-out super fast and painless. Cons: Pool […] was closed. Security told us it was being cleaned 1-5am, which apparently was not true, because they were renovating and it was closed at 12am when we went to use it. The "outdoor pool" is a useless 1 foot deep kids pool that closes at 8 or 9. We were kicked out by security for using the lounge chairs there after hours. Room was on third floor overlooking kids pool. View was whatever. Considering we were some of the first people there, it would have been nice of the concierge to have offered a strip view. My bad for not asking. Also given the wrong room number. Other than that, the staff was friendly and accommodating. Room service called to make sure our room was cleaned. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We regret to read that on this occasion you were not fully satisfied with your stay, and although you have expressed your appreciation for our team-for which we are grateful-you have found the resort facilities and the room view average. We of course would like every single guest to be pleased with their room and their stay in general and should you have contacted the reception to express your discontent, we would have done our best to rectify this situation and ensure that you fully enjoy the rest of your stay. We hope that this has not deterred you from considering us for your future bookings, as we are confident we would be able to offer you a fantastic stay should you give us another chance.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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