"Hotel surge charge"
I was surprise by a 20 dollar surge charge per night I would think about it next time I goGenuine Expedia guest review
great relaxing stayGenuine Hotels.com guest review
"Location, location, location!"
Best location in the strip for the price. Right in the middle of the action.Genuine Expedia guest review
We always enjoy staying with Polo TowersGenuine Hotels.com guest review
"Solid LV Strip Choice"
This was my second stay at Polo Towers. The main reasons why I stayed here were: The location was in close proximity to the convention I was attending, and the studio had a kitchenette so I could save money by purchasing food at Whole Foods just down the street. I had a large, oversized package shipped to the hotel several days prior to my arrival. […] They were kind enough to hold it for me, until I arrived. This made traveling much easier for me. Great service! One small complaint, my room never received cleaning/maid service on the day prior to my departure. I didn't hang the 'do not disturb' sign or make a similar request. It's sort of disappointing as you are paying for the service with your room charges & resort fees. Overall my stay here was great. The location is close to lots of stuff on the strip, without paying for 'on the strip' prices. I would stay here again. Read moreGenuine Hotels.com guest review
"It was a wonderful week."
It was my first trip to Las Vegas and stay at the Polo Towers. I had no complain, enjoyed every minute. My only problem, it was too short a stay.Genuine Expedia guest review
"Separate living area and close to the strip"
The hotel was very clean. the bathroom was huge and had a large jet tub big enough for two. The separate living area had it's own TV sofa and a murphy bed in the wall that could be used. The bedroom had it's own TV and balcony. it had a kitchen table and a kitchen that included a full frig, microwave, dishes etc. the staff was friendly. Be ware, they […] will ask you to attend a presentation for timeshare when you check in. just say no. you will be asked 20 times a day from all over the strip for a free gift which includes listening for a time share presentation. just keep walking. that is vegas. It is right off the strip and we could see the strip from our room. Ask for a strip view. we had a partial strip view and it was still very nice. you are in the middle of the strip and close to the miracle mile. I would definitely stay here again. it was nice to not have to smell all that smoke when i went to my room. Read moreGenuine Hotels.com guest review
"Quiet, peaceful, yet, right on the strip."
Gorgeous room, Exquisite, Awesome location, Superb guest services. At this place, you matter ! This was my first time in Vegas, and I had no idea about anything. Once, I walked into Polo Towers, I felt like I just walked into my own home. I felt very welcomed by the staff, and the surroundings in the hotel were well thought out, and very relaxing. Anything […] I needed, during my stay, was at my fingertips, from casinos, restaurants, shopping malls, gift shops, etc. If you stay at this beautiful 5 Diamond resort hotel, you will never want to stay anywhere else, when you are in Vegas. I look forward, to staying at other 5 Diamond resorts, run by this very intelligent C.E.O. who personally greets you, when you turn on your 50" Smart TV in your room. I was left in awe, by the lovely experience we had, at this hotel in the heart of Vegas. The room was soundproof, the room immaculate, the staff completely at your service. You can have privacy, or be in the middle of everything, in a matter of 5 minutes. Very Highly Recommended as a 5 Star Hotel, where the price is excellent, and the service, is ten times better. We'll be back, soon ! Read moreGenuine Expedia guest review
"Extremely pleased with our stay!"
We were very pleased with our stay at the Polo Towers & would definitely stay there again! We came for a family wedding and some of our relatives stayed at other hotels in the area. Every one of them that visited our room said that they wished they had booked at the Polo Towers even though they were staying at hotels that were pricier. They all said […] our room was much better than the ones they were staying in. We were in a perfect location & had plenty of room/comfort in our room including a kitchen which helped with the cost of feeding the family! Read moreGenuine Hotels.com guest review
"Nice, helpful staff"
Nice but a bit dated. They try and sell you a timeshare when you check in, though in a nice way. Great location, but oddly you have to walk along a narrow driveway to get to the strip, feels very 'economy'. Resort fee $20 for modest gym.Genuine Hotels.com guest review
"Good value for location"
I was very impressed with my overall stay at this resort hotel - the staff was very helpful and pleasant although there is some slight pressure to participate in sales promotion of time share when checking in; however, it was not excessive nor mandatory. The room was small but clean and had many extras such as a small refrigerator, microwave and coffee […] maker with a convenient market in the building. Location was close to the Strip with easy access to shopping, restaurants and casinos as well as parking lot nearby. The rooftop pool was very nice with some unusual features such as gas grills for guest use. Terraces were good size but no deck chairs provided and views were not that scenic. My only problem encountered during the 4 days stay was the very unreliable and limited supply of hot water for showering during certain times of the day especially before the early checkout time of 10am. Overall, I would recommend this hotel and be willing to stay there again on future visits to Las Vegas. Read moreGenuine Hotels.com guest review
"Pleasure to stay"
nice place to stay and close enough to the strip but off into the back were you don't hear all the noise and it don't have casino. I recommend this place a thousand time!! I don't write reviews but this is need be.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We are so happy to hear you enjoyed our ideal Las Vegas location and clean accommodations. Our team members work very hard to ensure each and every guest has the stay they expect and deserve, and they will be thrilled to hear you appreciated their efforts. Come back again soon for another exciting getaway!
I booked two-bedroom suit and stayed two nights with my family. The price is fair, and located near central of city. the room includes a big living room and kitchen, which also provide tools for cooking. It was great.Genuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We are so happy to hear you were pleased with your accommodations at our Polo Towers resort. Our resort is proud to offer the many comforts and conveniences of your very own “home away from home”, here in the heart of Las Vegas. We hope to welcome you back again soon for another fun-filled getaway!
"Perfect Location, Spacious Rooms"
We could not believe we could get this nice of a hotel practically on the strip! There was no casino IN the hotel, but as im sure you know, Vegas is not short on Casinos and there are plenty just down the road! My travel mates were not the cleanlist, but the maid service was thorough and excellent! Would highly recommend this hotel!Genuine Expedia guest review
roon to small didnt like murphy bed. maid service was very poor no replenish of coffee or creamers. barely cleaned room didnt change sheets everGenuine Hotels.com guest review
"Decent hotel on the strip"
A decent hotel on the strip, friendly staff, but the room I stayed in was quite bare. The two person queen bed is actually a pulled out sleeper sofa, not a real bed. Room is small, and everything in that room seem out dated. Didn't even have waste basket in the room.Genuine Expedia guest review
Great place to stay....was clean,cozy, and comfortable with all the added benefits of homeGenuine Hotels.com guest review
We loved the pool and jacuzzi, a casino would be nice but it was very comfortable. Also, we loved the location.Genuine Expedia guest review
"Center of the strip and close to everything!"
Michele at the front desk was very attentive to our needs. We love the view on our balcony on the 19th floor. One of the things that made our 26th wedding anniversary memorable!Genuine Expedia guest review
"location location location"
Polo tower is perfect. Location is the best. Rooms were very nice. The only issue I had was with room service, I dont know what the issue was but they wouldnt service our room unless we called 9 times. I would definitely stay there again and strongly recommend it.Genuine Hotels.com guest review
"Close to all of the action"
This hotel was in a great location. The room was clean, spacious, and comfortable. The rooftop pool had a great views. We enjoyed the entire smoke-free facility.Genuine Hotels.com guest review
Everything to checking in early at no charge and the large balcony was great. Nice and close to Planet Hollywood and MGM quick walk to both casinos with lots of shops and restaurants in between. Enjoyed the roof top pool, even got a cabana one day. The views from the hotel were nice, was able to watch the ballagio fountains from the room at night. Nice […] hotel and a good price. Read moreGenuine Expedia guest review
"Not actually on the strip"
Check in u got to sign up for tour if not constantly harass u to. Fridge was leaking water on carpet which left an odor, air wasn't working when we got there. Fixed immediately, sofabed/Murphy bed to sleep on , didn't give a late checkout wanted extra $100.00 for 1 1/2 hrs. Located behind other businesses like walk thru alley to get there. No casinos […] on site, resort style Read moreGenuine Expedia guest review
"Nice stay close to the strip"
Very friendly staff! asked us about a time share introduction if we would like to attend. Me and the Wife declined, Just wanted to get away for a couple days to unwind. Just wanted to say thanks for not being overbearing on the whole time share. Nice hotel, very pretty, nice staff! overall and enjoyable stay. The shower water was warm did not get hot, […] but it was fine the next 2 days after. thanks again, Ken Read moreGenuine Expedia guest review
"A Very nice hotel/timeshare on the Strip"
A quiet nice location on the strip without all the casino noise. I had the smallest room which was a bit cramped but for those that go to conventions or classes it was all one really needs as you spend such little time in the room. Great Location across from the Cosmopolitan / Aria. This is a Diamond Resorts Timeshare that also rents its rooms out as […] a hotel. Rooms come complete with a small kitchenette etc. This is the third year I stayed here to attend a summer convention/meeting. Read moreGenuine Expedia guest review
I think I will stay here again if I visit Las Vegas again.Genuine Hotels.com guest review
Stayed here for the USA's bodybuilding Championship and needed a kitchen to prepare meals. This suite with full kitchen was perfect for the price and very satisfied with overall experience.Genuine Hotels.com guest review
We only stayed one night, but it was great for that!Genuine Hotels.com guest review
"great hotel with balcony's."
this trip was a birthday celebration and "lisa" @ the front desk went above and beyond to make it very special.Genuine Expedia guest review
The studio accommodations are terrible. No room to walk around if the bed is down and extremely uncomfortable to sit on the bed when it is converted to a "sofa". Feels like a cardboard box!Genuine Expedia guest review
"My 2 weeks birthday gift to myself :)"
A great experience to anything and everything, It was so perfect,Right close to the Strip, Has all you need right in the room ..Happy Birthday to myself !!Genuine Expedia guest review
Willing to work with you with the reservations, patient! Only thing u would change is the taxi service. Need more available taxisGenuine Expedia guest review
Overall I was pleased. The hotel is right off of the "Strip". Excellent convenience stores right next door for all possible needs. The studio room is a Sofa bed, so it is not the best accomodations. It would have been nice to explain this in the room review prior to reserving. All else was good. Would return but maybe upgrade to a regular room, but […] only if the price is more reasonable the the places next door (Ceasars, Monte Carlo, MGM, NEw York New York, or the Belagio) Read moreGenuine Expedia guest review
The room was terribly small, but I was able to check in earlyGenuine Expedia guest review
Staff was very friendly & informative. Clean. Accessible to the strip.Genuine Expedia guest review
The hotel room was very clean very nice the Amenities were very good too. I would just recommend maybe working on the elevators it seems like you have to wait a little bit long not too much and maybe have a free Continental breakfast. Other than that everything was great!Genuine Expedia guest review
"Decent Hotel near the strip"
Clean room but a little crowded. It's a decent hotel near the strip.Genuine Expedia guest review
"Murphy Bed, Really?"
It took forever for us to register and our room ended up being a tiny room (half normal size) with a couch turned into a murphy bed, the a/c took forever to cool the room down.Bathroom trash hadn't been emptied from previous guests. Wouldn't recommend this time share resort. Only good thing was they didn't pester us about coming to their 2 hour pre […] sentation. Read moreGenuine Hotels.com guest review
"Nice Stay and Great Staff"
My daughter enjoyed our stay at the Polo Towers. Sylvia the front desk registrant was very nice and accommodating. She offer games for my daughter to play with, the afternoon pool staff were a lot of fun especially doing the hussle. The toon was very clean, loved the toiletries and convenient hotel location.Genuine Expedia guest review
My experience was ok. The hotel was clean but the street to get in the hotel, can be a little scary at night, especially if you are by your self.Genuine Expedia guest review
"Nice hotel with it's share of problems"
Close to Las Vegas boulevard and just far enough off the strip to keep the pedestrians from walking past the front of the hotel. Valet staff is courteous but is full on the weekends. Self parking in the basement only has about 80 spots for guests, about 20 for handicapped, all of which are full. $5 parking is available next door but requires driving […] on LV blvd. The hotel suite was about half the size of a regular room, and I was sleeping on a mattress on top of a fold out couch. Not really sure about this type of setup, it had double doors to the next room, which I could hear their conversations and the TV. The shower drain was clogged with hair when I arrived, and was sorted out after I informed maintenance. Hot water was difficult to acquire on some mornings with the shower, and finally went quit working after my 7th day. Informed maintenance and they said everything was working on their end. More than a few times I noticed people walking through the hotel who weren't hotel guests. This is about a polite as I can put it. My WIFI service worked perfectly. My AT&T cell phone service was intermittent and I missed several calls. I was in the corner of the 16th floor and had a hard time connecting, had frequent dropped calls, and always a bad connection, even when I went on the balcony. Read moreGenuine Expedia guest review
nice, close to vegas strip, but too expensive for stay in .Genuine Expedia guest review
"Kids running wild with no sober parents..........."
We paid extra for our room to be cleaned every day. I cut myself shaving the first night and bleed on the sheets. We asked everyday for someone to change them and every night they were the same sheets on the bed. Then we tryed to go to the hot tub two nights and both nights we couldn't get in because they were full of kids and the parents were so drunk […] they didnt watch there kids. Was very upsetting to see......................... The place was in a good location but the staff was not very good and housekeeping was BAD!!!! Read moreGenuine Expedia guest review
"It was ok"
One of your staff lied to us regarding the elevator where all key card is not working. She told us that it was not working just fifteen to twenty minutes ago. But actually it hasnt been working for almost 8 hours. Found out from our friends who were also checked in the same hotel and other guests. Why do you have to lie. Just tell the guests that you […] are sorry for the inconvenience and we will solve the problem as soon as possible. Read moreGenuine Expedia guest review
"Excellent hotel service and great location"
this hotel is at the heart of the Vegas strip, across the street of Aria. When we did check-in they assigned a room which was not ready. They immediately apologized for the mistake, gave us a better room and $25 dollar gift certificate to use in the lobby store. The room was very nice.Overall i do recommend this hotel.Genuine Hotels.com guest review
"Good for non-smoking guest."
Front desk is awesome, room is perfect for what we need, close to the strip. The pool is too small but nice set up.Genuine Expedia guest review
"Great location but disappointed in everything else"
First this turns out to be a timeshare not a hotel. This should be made very clear. Second it is not a hotel room, it is what they call a studio. A fold into the wall bed which when down leaves no room to sit because it takes up almost all of the room. When you open the closet doors you trap someone in the bathroom because the door is blocked. They […] only give you clean sheets twice a week. Otherwise you get clean towels and your trash emptied. Also there is not restaurant in the hotel. They also charge you a resort fee of twenty dollars a night plus tax because they have a small roof top pool and gym whether you are going to use them or not. Also there is no outside areas around the place except alleys. The convenience store was reasonably price and staff was friendly. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We sincerely apologize that our branded hospitality experience and first stay with us was not parallel to your expectations. We regret to hear about the discomfort you encountered because of the type of bed in the room you received. We also are very sorry about the dissatisfaction you experienced with the value of some of our amenities and services. If you prefer a more spacious accommodation equipped with even more facilities, we would like to recommend you to try out a one bedroom suite or villa the next time you visit. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We look forward to welcoming you back to Polo Towers Villas again in the future.
"Okay Hotel Stay"
My experience with the hotel was okay. It could have been great with a few modifications to the hotel's policies and room. Hotel rooms should be cleaned everyday as well as the bedding changed everyday neither of which was done. Hotel rooms should be clean and modern which was not the case from the condition of the walls to the condition of the furniture. […] In order to get hot water in the shower, it had to be on full blast. Not good. It is my feeling that ratings would improve for the hotel if the aforementioned changes were implemented and the condition of the rooms were updated. Read moreGenuine Expedia guest review
Response by Polo Towers - a Diamond Resorts International Destination We would like to sincerely apologize for the housekeeping and service shortcomings you appear to have encountered during your stay. Generally, vacation ownership properties do not offer daily housekeeping services. Our property offers a midweek cleaning for stays of five days or more. A daily full housekeeping service is available for a nominal fee. However, when notified we are happy to provide you with fresh linens towels and waste removal upon request, at no cost to you. Rarely, have we ever been advised of the resort being dingy or dirty and we regret that this was the impression you had to experience. Reviews such as yours let us know where we need to focus on service and attention to detail. Your concerned feedback will help us improve practices and increase guest satisfaction for our future guests. We hope to be able to serve you again if you do decide to give us another chance to make a better impression on you in the future.
"Excellent place to stay"
We had researched many hotels in the area before coming and all the reviews were very helpful. We liked the extremely convenient location and the nearby shopping. The staff was very helpful when we asked for assistance. We are so glad we found a place that had the little mini kitchen since it was great to have a place for drinks, leftovers, and a way […] to save on eating. We will tell others about Polo Towers and how nice it was. Our little Villa room was very affordable and we found the Murphy bed to be just fine. We are so glad we found Polo Towers! Read moreGenuine Expedia guest review
"Very pleasant hotel near the middle of the strip."
Nice experience and reasonable rates; bundled with airline ticket. Special kudos for Julie on the night desk on Thursday the 5th. Used the business office for nearly 3 hours, but the last hour was spent trying to save and attach some business documents to send via email. After the frustration, I asked Julie for help and she came back to the business […] office, walked through all the issues, and then took me to the front desk and showed me how to use her computer there. Problem solved in 20 minutes; she saved the day. Read moreGenuine Expedia guest review
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