"A very nice hotel."
Travelling around the USA and Canada for the past 3 months, we have experienced some very good and some very ordinary accommodation. This hotel at Warwick RI, between Providence RI and Newport RI, would rate as one of the best. The hotel is in a converted warehouse/factory beside a beautiful little river. The industrial ambience has been maintained […] while creating an ultra modern hotel. It is a great balance. The rooms are comfortable, the tariff reasonable and the staff pleasant. There is a nice restaurant and bar with an adjoining deck over the river. We sat on the deck after dinner and, over a few drinks, enjoyed the ambiance. Read moreGenuine Expedia guest review
This is a wonderful hotel. About 15 minutes from Providence and 40 from Newport! The rooms were modern and unique and the staff were friendly and attentive.Genuine Hotels.com guest review
"Funky hotel in a renovated mill."
Fun contemporary decor in this renovate mill. We loved the rain shower.The room could have used a mini fridge .The hotel had a wonderful deck on the river to enjoy a cocktail. We enjoyed relaxing on the comfy couch will sipping a drink.Genuine Hotels.com guest review
Clean, convenient to the airport and Providence. Comfortable beds.Genuine Expedia guest review
It was an okay stay. The people were very helpful and friendly. But the room was concrete and too stark. Not very comfortable. Too Modern for meGenuine Hotels.com guest review
"European/Retro Hotel in a faux textile mill."
The monochromatic, concrete, stainless and glass interior gives this hotel a unique look and feel from mainstream American hotel chains. The smaller size rooms and decor were reminiscent of euro/Swed interior. The bed was fantastic with linen and pillows you lose yourself in. The serving staff were very friendly and well spoken. Though, they should […] know the meaning of the hotel name "NYLO", some local history and especially the history of the vacant 1800's textile mills adjacent to the NYLO. The outside deck is nice. The mini Edison lights provide warm ambance in the evening. The food was very good and portions ample. Our 2nd floor room faced the river and was just over the deck. Music from the lounge vibrated through the cement floor and walls. We were able to have our room moved to the 4th floor. The shower/bathroom is definitely NOT American! The volume of water that descends from the 10 inch rain forest shower head was a delight! Our room could have been cleaner; eliminating cobwebs on the floor between the headboard and the window, more careful attention to vacuuming the grass mat in front of the couch (toe nails found in our room) and ensuring the bathroom mirror and accessories are wiped spotlessly clean of "slobber." The 2nd floor hallway had debris throughout our 3-day stay. The beverage machines were out of water. One tread mill machine was not working, nor was the sauna. The computer keyboard in the lobby was disgustingly grimy! Read moreGenuine Expedia guest review
This was the first time I stayed at the NYLO and I have to say I loved it. The Staff was friendly, rooms where clean. Reason for the two 4 starts was do to the ice cold concrete floors (seem colder when you first get out of bed) and there is not allot the hotel to do. I will say that Whenever I am in the Providence area this will be the hotel for m […] e. Read moreGenuine Hotels.com guest review
"Not your average hotel!"
In deference to its former life as a mill, this wonderful hotel has been renovated and decorated in keeping with its past. The rooms (especially the beds!) are comfortable, the staff is friendly and helpful, and there is a beautiful patio out back, flanking the Providence River in Warwick, RI, where you can eat or read in the sun on comfortable seats. […] It is an upscale hotel that is affordable, fun, and a little bit different. The only drawback for us was the bathroom. Although it was cute, it was open at the top to the rest of the room, so that my husband (who sleeps much later than myself) was awakened by the light and the shower. However, certainly not a dealbreaker! One other thing that disappointed us was that we had friends meet us for breakfast at 10am, which, we did not realize, was when the hotel restaurant stopped serving breakfast.... Read moreGenuine Hotels.com guest review
It was quiet. The television channels were good. Complimentary coffee in room was good and our wake up call was on time. We didn't get a receipt at check out because the computers were down or slow. The front desk wasn't sure.Genuine Expedia guest review
"Just What We Needed"
Close to East Grenwich, RI. Cool little town with nice Main Street and nice small restaurants to choose from. Room very quiet. Great shower.Genuine Hotels.com guest review
"Loud but okay if you like to party"
This is a beautiful hotel that is conveniently located. Its most positive attribute is the restaurant/bar patio along the river. Unfortunately, my room was right above the patio and the loud music and bass played at the bar until 2 a.m. which was really disruptive. I also had several customer service issues, including my room keys being deactivated […] twice during a five night stay, and being charged for not showing up, when I was indeed checked in and sleeping under their roof. It made me wonder if NYLO wants to be a bar/club or a hotel, because they seem to be more focused on the bar aspect. Read moreGenuine Hotels.com guest review
"Nice for the price"
Beautiful deck, wonderful food, friendly staff. Quick drive to downtown. Will stay again when I'm back in town.Genuine Hotels.com guest review
"Room Problems Every Day"
I wouldn't stay there again. We had issues checking in and out because they were having computer issues. Our room wasn't cleaned a few times. One time our room was cleaned, but housekeeping didn't leave clean towels. We didn't find this out until we got back to the room that night. I called the front to deliver towels and was told they would be delivered […] shortly. I waited an hour and a half and finally went to bed, and the towels were never delivered. Also, our key card randomly worked and didn't work to open our door. We had to go to the front desk a few times to get replacements. Also, the a/c unit is located behind the headboard of the bed. It was very loud and rattled. Every night I woke up multiple times when the a/c kicked on or off. On a positive note, the bed was super comfortable and the shower was great. Read moreGenuine Hotels.com guest review
"The deck and breakfast was a highlight"
I really wanted to love this hotel.....but couldn't. As a very frequent traveler I was surprised to find a hair dryer and iron missing and had to spend a huge chunk of a morning before an event chasing down housekeeping and the front desk staff to respond. The front desk phone is almost never answered, so it's impossible to communicate without going […] down to the lobby. The deck is awesome, and there is no better place to have breakfast on a summer morning. Leave a lot of time as the service is super slow and inefficient, although the food is very good. The rooms are funky, but alas, for 2 people there is no privacy in the bathroom. Read moreGenuine Hotels.com guest review
Pros: Super funky decor, nice staff, very clean rooms, lovely patio, good location in between Providence and Newport. Cons: No complimentary breakfast, bed kind of sunk in the middle and was a little too soft for our liking, shower walls opens up at the top which allows you to hear everything someone is doing in the bathroom - beware if you need privacy […] in there and also if you wake up easily from a toliet flush. I wouldn't pay for the river view room because although it's nice, it was dark when we got home and only really enjoyed it briefly in the morning when we were getting ready. It's also behing the bed so hard to really enjoy the view. Overall, great hotel and super cute, funky decor which makes it fun. Read moreGenuine Hotels.com guest review
"Quirky Hotel with a Cool Vibe"
We stayed here because of a discount rate deal and were pleasantly surprised. The rooms are well appointed and the beds are very comfortable. Although the rooms were a bit small we found room for all of our stuff. Our only wish was for bathroom walls that went all the way up to the ceiling.Genuine Hotels.com guest review
"Nice modern hotel."
This hotel's modern décor was such a nice change from the ordinary hotels. The rooms are small but have everything you need. The shower was awesome. The beds were comfortable and the rooms clean. Our stay was short and we didn't get to try the restaurant, but we did get to glance at the menu and the prices were reasonable. Hotel is a short drive to […] Providence. Read moreGenuine Expedia guest review
A fun place to stay before our Block Island RI trip.Genuine Hotels.com guest review
Room was great, bed was very comfortable. Great bar staff, and probably the best chicken wings I ever had.Genuine Hotels.com guest review
"Very modern designed Hotel in a unique Building"
My wife and our five month old and I spent three nights at NYLO and it was a great deal. As a VIP Hotel and VIP member we got an upgrade (I had emailed them) to the Top Floor and a deluxe room with windows on two sides of the room overlooking the river. The half open bathroom can be a little awkward if someone is using it while someone else is trying […] to sleep. The Patio is great and the food in the restaurant was excellent. If you are in the area and need a good stay this is it. Read moreGenuine Expedia guest review
"Funky - clean Hotel"
I am glad we booked a King Room overlooking the river as it was beautiful! King bed was very comfortable. Rain shower I LOVED! Never tried the rest but look very inviting for a quick cocktail and upscale. The patio out back during the evening looked so inviting with the white lights wish it wasn't raining! I would stay there again...but note to front […] staff (there were 4 of you on Saturday) that were all standing together talking about something personal or the schedule meanwhile, I was standing to the side waiting to talk to one of you, but you were deep in conversation with each other...so I walked away. Guests are #1. Cleaning ladies forgot to clean our room the next day, but I saw cleaning staff and told them, and they cleaned right after we left for the evening. Even thou these 2 issues came up, I would stay there again. Nice that its across street from Warwick Mall. Read moreGenuine Expedia guest review
PROs: 1. Hip hotel with a great location near the river where their patio bar is situated 2. Great for wedding hotel blocks 3. Comfortable beds 4. Pet friendly CONs: 1. Not very proficient with checking in guests from 3rd Party bookings (ie. Expedia) 2. Front Desk agents not very adept at communicating with other FD agents about guest reservations 3. […] Does not ask for identification for guests staying in the same hotel room as primary guests and will let them sign for unsanctioned charges without verification 4. TINY hotel rooms (New York Hotel Room sizes) 5. Bathrooms offer little to none privacy Read moreGenuine Expedia guest review
We were very concerned over how slippery the floor was as you stepped out of the shower. I almost fell it was so slick.Genuine Expedia guest review
"Need small frdige in rooms."
Very good, but printer in lobby didn't work. Reception people did printing for me though, which was very nice. Coffee at restaurant was a bit high at $3 per cup. Would you every do a breakfast buffet?Genuine Hotels.com guest review
LOVED EVERY THING ABOUT THE NYLO. IT WAS UNIQUE VERY COMFORTABLE. THE STAFF WAS VERY FRIENDLY AND PROFESSIONAL. I WOULD GO BACK IN A HEART BEAT.Genuine Hotels.com guest review
If you are looking for something other than your standard hotel room this is the place for you. Amenities are similar but modern comfortable decor makes it special. Staff was very helpful when there was a reservation issue. They took care of it right away and communicated back.Genuine Hotels.com guest review
Very cool hotel only recommendation would be to paint or re-do the ceilings on the 5th floor !Genuine Expedia guest review
"Nice place to stay"
Very trendy and hip. The staff was fast and efficient. Quick check in-check out. Room was clean. Saw some negative reviews but honestly if you want to stay at a hotel chain then thats what you get. If you are planning on bringing the kids this is not for you. Great for single travelers or couples. Loved the open floor plan and no joke I could sleep […] in that bed all day. Only got to eat breakfast there. Little pricey but it was good and a good portion as well. Im a big boy and I didnt finish it. I also saw some negatives about the coffee makers not working and I almost agreed. But here is the secret that is not on the directions. If you dont turn on the power first it doesnt work. In my early morning haze I followed the instructions and to no avail it would not work. I gave up and took a shower. I had an ahaa moment. pushed the power button started again and voila. Fresh hot Keurig coffee Read moreGenuine Expedia guest review
I found that the online Photos provided to be quite accurate. The staffing throughout was excellent. Dining both indoor & outdoor pleasant w/good menus. Rooms contemporary. I liked the space, but clothing storage VERY LIMITED- No dresser per se. Beds extremely comfortable, only consideration for some, could be a step up on each side of bed to close […] blinds behind it. I personally would return to this NYLO property. Read moreGenuine Hotels.com guest review
We had multiple problems. There was no TV remote and we were told we could not get one until the next day. Also the shower would not shut off so we needed to let it run on the morning of our departure until the engineer came in later that morning which made the room damp. Management called us later to apologize but offered nothing more than "we understand […] your inconvenience". Read moreGenuine Hotels.com guest review
"Different than other "Chains"!!!"
Overall very good. -Restaurant Opens in AM too Late -Restaurant Closes in PM too Early -No Room (Food) Service -Desk staff was very "weak" on giving driving directions (RI is NOT an easy state to drive) -Getting and returning just from the Airport & Car rental facility was a nightmare!!!Genuine Expedia guest review
"Unique and Trendy Hotel"
I went to visit my daughter for Mother's Day weekend and decided to use some of my Expedia points for a hotel. NYLO was one of the VIP Access hotels for Expedia. So I made reservations for our mother/daughter weekend. When we arrived at the hotel we were pleasantly surprised with our hotel stay. The hotel has a hip, trendy vibe and it's in a great location […] with lots of shopping and restaurants near by. The room was neat and clean and had a great view of the river. We really enjoyed our stay. Read moreGenuine Expedia guest review
this was my second and last stay at this hotel. The first time I had an issue which, I thought was resolved. This stay was even worse. I was given a room that had not been cleaned and new room wasn't much better and smaller. Coffee maker was broken, toilet leaked. For a hotel with no amenities and terrible food it is way over priced. will not be staying […] there again Read moreGenuine Hotels.com guest review
"Not your ordinary hotel"
I wasn't sure what to expect from the description and photos of the hotel. Once you see that this hotel has been converted from an old mill, you can respect it's uniqeness. But, still somewhat uncertain when I walked in, I proceeded to my room. My first thought was "this is really cool" I was very pleasantly suprised with the openness and modern inspired […] decor. The food was excellent and the staff was extremly friendly. Great location! Read moreGenuine Expedia guest review
The hotel was really gorgeous and we had a great view over looking the river that was stunning to wake up to. The only issue I had was that the carpet in our room was soaked with water. We had to put a towel on top of it. That was our only issue.Genuine Hotels.com guest review
I had a fantastic time. The room was very nice and clean. And even though i was so close to the elevator it was still very quiet. Also the staff was extremely pleasantGenuine Hotels.com guest review
The only negative thing about this hotel are the bathrooms. There is no privacy because the bathrooms are not fully enclosed.Genuine Hotels.com guest review
"A Totally Cool Hotel!!"
I searched this out on Hotels.com. It's definitely a boutique hotel with great staff and ambience. The bar and restaurant are fun/cool. Excellent food! I can't wait to stay here again!Genuine Hotels.com guest review
We've stayed at the NYLO several times, due to its proximity to family. We like the funky, offbeat style of the property and the rooms. More of the cool factor is that the property is part of a historic mill that's been repurposed. The rooms are small, but they meet our needs for visits lasting a few days. A week is tough! Over several stays, we've […] found the service varies from extremely accommodating to acceptable. There is also a free business center (computer and printer) in the lobby, making it convenient for printing boarding passes and other documents. The bar is very cool, has great decor, and overlook the river. The hotel also has outdoor seating over the river, lovely at the right time of year. Read moreGenuine Expedia guest review
Although the hotel was very comfortable and the staff very friendly, nothing seemed to get done correctly. We arrived there only to find that they had "given away" our room with two beds and only had a room with one bed. They offered to change our room the next day and give us a free breakfast. The next day when they gave us a new room, one of the key […] cards didn't work so we had to get another one. Then we found there were only towels for one. We asked for more and a staff person showed up with several extra bath towels, but no extra wash/hand towels. Then when we tried to leave a wake up call, I got put on extended hold several times and finally gave up trying. Finally, when I checked out they tried to charge me for my "free breakfast" since the desk person said there was no notation in the computer that we had been offered a free breakfast. After some telphoning, she finally wrote off the breakfast charge. Anyways, pleasant hotel, except no one seems to know how to run a hotel there. Read moreGenuine Hotels.com guest review
This is one of my favorite places to stay in Providence. The view from the back side of the hotel is simple amazing. I was a bit miffed when I checked in. This is the second time I've been told they didn't have my reservation- despite my confirmation number from Hotels.com. The guy at the desk claimed they fax never came but since I had this happen […] before (maybe same dude) I didn't freak and it was all worked out after a 5 minutes. I will say over the years it's not being kept up and some parts of the property need attention. Still I highly recommend it! Read moreGenuine Hotels.com guest review
"Inexpensive, close to Airport"
bare bones, but worth the price. Excellent customer service -- when we had a problem with a slow-draining sink, it was fixed immediately.Genuine Expedia guest review
This hotel screams happiness; I wasn't that enticed by the menu so I didn't try out the food in the restaurant. But I regretted that the day I checked out and saw their brunch options, it really looks delicious. Their dinner menu just seems very uninspired and ordinary. So I took a walk to the mall across the street and enjoyed a great evening with […] all of the dining options there. Not Your Average Joe's is a good dining option. The modern room with the angelic shower was a dream come true. The river view VIP room was so worth it as I got a chance to peacefully sit on the window sill, read a book with the window open, watching ducks in the river...probably the most peaceful moment in three months of traveling for work. I will never stay in another hotel in Providence/Warwick area; NYLO is it for me! Read moreGenuine Expedia guest review
"Not all that great"
Hotel staff was very unpleasant in the restaurant. Good was awful. Way to expensive for food and for a 1 night stay. Rooms are very small and provide few hotel amenities. No pool or gym. I was also charged twice. Through expedia and the hotel itself and had to argue with staff for them to fix their mistake. They did take care of the issue.Genuine Expedia guest review
Was not expecting this nice of a hotel in my hometown, was pleasantly surprised! Well appointed, well maintained room. Helpful and friendly staff. Austin the bartender was awesome!Genuine Hotels.com guest review
We loved the funky modern style of the furnishings/architecture, until we tried to open the bathroom door, which is a large metal sliding pocket door that is very hard to move. Also, the toilet clogged instantaneously and a light bulb was out. Other than that, though, it was a pretty cool place - worth staying in for a different feel.Genuine Hotels.com guest review
"worth the overnight stay"
My brother and I decided to take a trip to a state no one in NYC is familiar with. After a couple of days of hotel shopping we decide to go with the nylo, which was perfect because it's right across the highway from the Warwick mall. The room was awesome nice laid back low-key feel, clean, and had a desk where I can finish up my work. Of course not […] everything is perfect, we had a problem with the a.c. unit the room was way too hot. We called downstairs to see if someone can assist us but no one came. When I asked a floor manager if she could help she said the unit isn't working and that was all. Not until the last day that the unit was actually working to the point I had to sleep with my sweatshirt. Overall great stay and a great experience. Only regret is we did take advantage of the bar/lounge/restaurant that's located in the lobby. Friendly people and a relaxed experience makes the nylo worth every penny. Read moreGenuine Hotels.com guest review
loved it! can't say much about the service or food in the hotel restaurant. food was undeniable and over priced and the waiter has the personality of a dead fish. The rest of my stay was great. Room was nice and clean, Hotel lobby was very nice. Close to shopping and restaurants. Rates a bit high but runs great specials.Would definitely stay again.Genuine Hotels.com guest review
"Perfect for my needs for the weekend"
This was an unusual hotel but met our expectations for what we needed for the weekend. The bed was spectacular, the heat was awesome. We found several things wrong with our room but again it served its purpose.Genuine Hotels.com guest review
"Good but not excellent"
Breakfast was not good and expensive Dinner was goodGenuine Expedia guest review
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