"New year's vacation"
Great hotel! We enjoy our time there!Genuine Hotels.com guest review
"Perfect Hotel in Asheville"
It is an amazing hotel and a perfect location near the Biltmore. The room is lovely and the hotel food was excellent. I I hated to leave since it was a perfect vacation in beautiful Asheville. The service we received during our 4 days was only first class.Genuine Hotels.com guest review
The hotel was amazing. I really have absolutely nothing negative to report about this trip. We met a couple celebrating a birthday and socialized with them in the bar and in the main lobby for quite some time. We discovered that it was one of their birthdays after the bar had already closed. I sought champagne so that they could properly celebrate […] her birthday, but we were let down when we learned that the bar was closed. However, the front desk clerk overheard me say, "how can you properly celebrate a birthday without champagne?," and he then decided to surprise us with a free bottle of champagne and ice cream. This amazing employee even put a candle on the ice cream. I believe his name was Blake? Not only was he a great team player for the grand Bohemian staff, he obviously has a certain great skill that often lacking in society today -- empathetic mindfulness for other human beings and their respective sutuations. Will I stay here again? Obviously, yes. Read moreGenuine Hotels.com guest review
This was our first trip to Asheville so we have nothing to compare it to as far as other hotels in the area. I was disappointed because the hotel was VERY expensive (over $600 a night) and it did not deliver. I have stayed at other hotels at that rate and they blew this one away. It obviously was because of the time of the year (Christmas) that drove […] the rate up so high. I would not go back during this time nor pay that rate for any hotel in this area. The hotel itself was nice but not over the top. It has a bavarian type theme and is relatively small. The rooms were nice and the bathroom was the best part with heated floors in the private water closet area. There was no tub but a generous walk-in shower. The staff was friendly and helpful, although there was an incident that did not bode well for the bar staff. The hotel provided complimentary coffee all day and evening but we came in late one night after the coffee service was cleared. We went to the bar and asked for coffee and were charged $5.00 a cup by one of the bartenders. On the other hand, my granddaughter had ordered a club soda from another bartender and she gave it to her at no charge. I guess it depends on who you get. Overall, it's a very nice hotel but definitely overpriced! I would not go here again based solely on the rate. Read moreGenuine Hotels.com guest review
The hotel staff was friendly and helpful, we even received a bottle of champagne for our anniversary. The room was clean and very comfortable and the bathroom was immaculate. My only complaint is related to the number of housekeeping carts that congregated on the second floor. I am sure there is a method to the madness but there were times that the […] we had to run a gauntlet of 6-8 carts to get to the elevator. Considering the number of housekeeping staff on hand we were surprised to find that after leaving our room from 10-3 our room had not be cleaned. Not a big deal, I made the bed and we had towels but for the price and reputation I expected a quick clean and waste can emptying. Our waiter, Paul, in the Red Stag Restaurant was outstanding. He was friendly and down to earth and made our dinner all the more enjoyable. The bar staff was also provided great service and were very friendly. Read moreGenuine Hotels.com guest review
"Awesome Couples Retreat"
We just stayed for a quick weekend getaway. The staff was awesome, the Red Stagg Grill was delicious, the decor was unique and appropriate, and the room was amazing.Genuine Hotels.com guest review
Amazing time! I am definitely coming back!!!Genuine Hotels.com guest review
awesome place! beautiful design great service, close to dt and walking distance to the biltmore. only complaint is high holds even though they said they're wouldn't be, but they resolved it.Genuine Hotels.com guest review
We stayed 2 nights to celebrate our 30th wedding anniversary and are very pleased we chose the Grand Bohemian. It is a unique hotel with a hunting lodge/ bohemian decor. Original art is displayed through out the lobby, hallways and in the rooms. We enjoyed the concierges style check- in as it made the process intimate and comfortable. Nick was especially […] helpful. We needed to change our room and Jordan, night manager was outstanding. Our bellman Mickey was another true professional and very helpful during our stay. The valets and restaurant staff were all welcoming, helpful, warm and professional. The room was lovely and clean. The bathroom is the best part! Large and well laid out with unique lighting choices. The soaking tub for two was delightful. The Bose raidio/cd player was an unexpected and much appreciated extra. The bottom line? If you get the chance- choose this hotel! Read moreGenuine Expedia guest review
Excellent! Would stay there again. Took great care of usGenuine Expedia guest review
"Restaurant highly recommended to us but did not li"
Restaurant did not live up to its reputation Very disappointing Had to send wine back Service was mediocreGenuine Expedia guest review
We spent 4 days and it was very nice. The decor was great, location was very convenient.Genuine Hotels.com guest review
Poor check in experience . The hotel had lost my Expedia reservation . Despite my confirmation number , the front desk insisted that I was not in the system . Eventually Expedia faxed it to them and they found me a room .Genuine Expedia guest review
Response by Grand Bohemian Asheville, Autograph Collection I’m very sorry to hear about your check-in experience. I will share your comments with our Reservations Manager and Front Office Manager so we can determine what occurred with your reservation. I hope that you enjoyed the rest of your hotel experience and look forward to welcoming you back again soon.
"Very nice eclectic hotel"
Staff was very friendly and accommodating. We stayed in the manor house across the street. Room was very nice though there is no where to sit down other than the bed. The Spa was wonderful.Genuine Expedia guest review
We went here on a getaway for the 2 of us. The hotel was so unique and amazing we can't quit talking about it. The service was over the top. Every worker from the front desk to bar in restaurant to valet guys were so friendly. We will definitely be staying here next time we are in Asheville.Genuine Hotels.com guest review
Staying in Ashville means one of two things to most people: Staying at Biltmore or the Grove Park Inn. Both are wonderful, but it was really nice to try something else out. Grand Bohemian is definitely a step in a different direction. The decor, layout, etc. are all very different from most hotels. But in a very good way. Our room was absolutely fantastic. […] Having the bath look into the bedroom was a really fun change of pace. They had music on as we entered the room and while it wasn't something we wanted to buy it was definitely a nice touch. The hotel staff were really attentive when we needed them. The hotel is in the middle of the little village which is beautiful and easy to walk around and is directly in front of the gate for Biltmore if that's on your agenda. Read moreGenuine Expedia guest review
Outstanding. The restaurant is magnificent and my wife loves the spaGenuine Hotels.com guest review
"Perfect Location For a Biltmore Visit"
If you're into darker motif designs along the lines of a Colorado chalet with a Bohemian touch, it doesn't get better than this place. From the valets to the bartender to the gigantic stone shower, the Grand Bohemian rocks.Genuine Hotels.com guest review
Had a very good time. Would stay here again. Everyone was very nice and helpful.Genuine Expedia guest review
How could anything be bad about a stay in a hotel as beautiful as this one. Another stay at a Kessler hotel is a must.Genuine Expedia guest review
This hotel property actually has two buildings, both on very busy streets. You must check in at the main building, then cross the street with your luggage in tow - not a pleasant experience. The noise level from the street is incredible - dump trucks day and night, fire station just down the street, and hospital nearby with sirens days and night. Do […] not stay n the street side. The hotel appearance is great, the experience in the Manor building was not. Not worth the price if you stay in that building, Read moreGenuine Expedia guest review
Response by Grand Bohemian Asheville, Autograph Collection I’m very sorry to hear that you were disappointed in the hotel’s location. Unfortunately, it sounds like you experienced higher than normal traffic noise during your visit. Please accept my sincere apology for any inconvenience that you experienced. Our Bell Staff is always available to escort guests to their guestrooms and transport luggage. We do identify each building by specific room type descriptions and different rates on our website and our reservation call center. From Grand Bohemian Hotel, you are also just steps from the historic Biltmore Estate and just a short walk to local shops and galleries located in Historic Biltmore Village. We would love another opportunity to regain your trust and would assign you a room in a quiet area of the hotel.
"all things dead"
"put an antler on it Asheville" Nice hunting lodge decor, busy noisy street, but rich at the entrance to the Vanderbilt estate. Good food in the restaurant, although the portion of the flagship elk tenderloin wouldn't feed a chipmunk. Really helpful guy on the desk, professional service.Genuine Hotels.com guest review
We made reservation simply because the location was close to the Biltmore estate which was the focus of our trip. Our Anniversary was special and became even more special when they provided us with a special bottle of champagne. Because of our standing in the Marriott Rewards program we were upgraded to a beautiful suite. In the afternoon we had enjoyed […] drinks at the bar while we spoke with the sommelier about a wine for dinner. When we returned that evening for dinner we were presented with two glasses of champagne that was compliments of one of the hotel guest. She had over heard our conversation at the bar earlier and wanted to add to our special night. The dinner was magnificent and the service was impeccable! We chose to have breakfast in our room the next day. The food was prepared as ordered, served hot, and in a timely manner. We spent two nights and the location gave us an opportunity to check out some of the shops and restaurants adjacent to the hotel. Over all our stay was wonderful!!! Read moreGenuine Expedia guest review
"Chic, quirky, gorgeous"
This hotel was one of my favorites I've ever been to. And the restaurant was awesome too.Genuine Hotels.com guest review
"Very happy at the Grand Bohemian"
We had a wonderful time at the Grand Bohemian. The room was incredible, the bellman was awesome. My only complaint would be the restaurant and restaurant staff were less than stellar.Genuine Hotels.com guest review
"An excellent hotel in Biltmore Village"
When we checked in the staff took care of our car and placed our luggage in our room, freeing us to stroll around Biltmore village. When we went to our room, it was beautifully appointed with a luxurious king size bed with plenty of down pillows, a pillow soft mattress with an underlying firmness. The bathroom had a tub for two (of which we took advantage) […] and a shower stall large enough for both of us (of which we also took advantage). Read moreGenuine Expedia guest review
Lovely hotel with very friendly and helpful staff. We loved the location in Biltmore Village, close to excellent restaurants but away from the bustle of downtown Asheville. A great place to relax but close to many activities.Genuine Expedia guest review
Walking distance to restaurants and shopping, great spa treatments, excellent location for Biltmore.Genuine Hotels.com guest review
My husband and I stayed one night while we were on town. What a wonderful surprise to find such a fine hotel beginning to end. It is small , luxurious, excellent service, food was outstanding, We had dinner and breakfast cared in the village right outside the gates of the Biltmore. We will definitely be back only stay longer.Genuine Hotels.com guest review
Loved the art on every floor! The staff and the spa were great.Genuine Expedia guest review
We thought the hotel was beautiful and very clean. The Red Stag restaurant in the hotel was incredible. Would highly recommend a stay there.Genuine Hotels.com guest review
Service was above and beyond excellent . Decor...fabulous!! My mother loved her bath so much she didn't want to get out. Lots of shopping close by and not even a block from the Biltmore entrance. Wish I could live there!!!!Genuine Expedia guest review
Beautiful decor, wonderfully friendly and helpful staff, super fast valet, quiet and comfortable space.Genuine Hotels.com guest review
"Incredibly pleasantly surprised"
All expectations were far exceeded! Greeted by a happy, kind valet guy. Then entered a lavishly appointed hotel lobby. The consierre was very engaged & attentive. The room was beautiful and clean and had romantic music playing upon our arrival. Food at the hotel restaurant was excellent. Looking forward to an opportunity to return!Genuine Hotels.com guest review
The hotel is beautiful and the service was first class. Our room was lovely however if you do not require much sleep this is not the hotel for you. The train travels by the hotel several times during the night. Also, our room was either next to the washing machine area or there was a bad ac unit above our room. There was a continuous beating and rumbling […] throughout the night. It is a wonderful, luxurious hotel. If we stay there again I would make sure my room is located in a quieter location. Our breakfast was not up to par as the bagel was moldy, waffles not cooked completely and the omelet was not fabulous. Read moreGenuine Hotels.com guest review
Response by Grand Bohemian Asheville, Autograph Collection Thank you for taking the time to provide us with feedback about your experience. Please accept my apology for the noise concerns in your guest room and the food quality you experienced. I will review both items with the appropriate management so the necessary corrective measures can be taken. If your travels return you to Asheville, I would be delighted to assign your room in a quiet location. I would love another opportunity to regain your trust and provide our normal high level of hospitality. Best regards, John Luckett General Manager
"Marginal at best."
Front desk staff and parking attendants are wonderful and helpful. Poor design of the room and bathroom. Cleaning staff lacks training. Linens are not fitting the price of the room. Terrible cheap pillows. Low quality towels. Pretentious decor with too many animal carcases on the property. GPH in NYC accomplishes bohemian look and atmosphere without […] excess of dead animals. Ball room is beautiful and does not resemble rest of the hotel decor. Read moreGenuine Expedia guest review
Response by Grand Bohemian Asheville, Autograph Collection Thank you for taking the time to provide such wonderful comments about our Front Desk staff and Valet Parking Attendants. The staff always appreciates hearing the positive impact they make on the guest experience. Please accept my apology that your experience did not meet all of your expectations. I have shared your Housekeeping comments with our Director of Housekeeping so we can take them into consideration for future bed linen and terry purchases. I hope you give us another opportunity on your next trip to Asheville. Best regards, John Luckett General Manager
"Beautiful Hotel at Biltmore Estate Entrance"
Facility, restaurant, staff, parking and friendliness all top notch, We had a wonderful experience with each staff member we encountered, from parking attendant, valet, front desk and restaurant staff. Absolutely no complaints. There was a slight glitch at checkout on billing, but that was remedied courteously and apologetically for the inconvenience. Restaurant […] staff attentive, friendly and knowledgeable about the menu offerings, and questions we had on the area. Read moreGenuine Expedia guest review
The Bohemian is situated in an area within walking distances to many restaurants and shops around the beautiful Biltmore Village area. We enjoyed the appetizers waiting in our lobby after a late afternoon stroll. Staff was very attentive!Genuine Expedia guest review
"The Center of Attention"
The hotel was beautiful, plenty of furnishings and artwork to enjoy. The Red Stag restaurant, and the Poseidon Spa located within, were excellent. The Hotel's lodge-like theme was maintained throughout, which led to some really creative settings. Every staff member (and I mean literally anyone I happened to bump into) was very friendly and helpful.Genuine Expedia guest review
This hotel is the epitome of customer service. I accidentally booked for the wrong weekend and realized my mistake on the 6th hour of a 7 hour drive. I called the receptionist Liz in a panic to tell her we were an hour out and ask if there was any way she could she help us. She made it happen despite the late hour over a holiday weekend AND a wedding […] party staying at the hotel! I had originally requested a room with a tub but with the date mix up, there wasn't a room with a tub available. To our surprise on the last night Al was able to move us into a GORGEOUS room with a tub on our last night! Throughout our stay Liz, Robyn, and Al provided free happy hour, exquisite dinning recommenations, and made our stay absolutely wonderful! As Al said, they are in the business of making memories and the Grand Bohemian helped make memories that will last us a lifetime. Read moreGenuine Hotels.com guest review
This is a fantastic hotel. It has every amenity you could ask for!Genuine Hotels.com guest review
"Awesome and relaxing place to stay"
Were there for 2 nights. Hotel is amazingly beautiful and comfortable. We found all staff members friendly and service oriented, perhaps best all around was bellman who collected our items the final day and helped move some antiques from one care to another. The Red Stag is awesome, delicious food and drinks... Can sit in the lobby by the fire and the […] servers from bar will come out and continue to take care of you. We will be back, already planning the next trip. This is one of the top 3 hotels have ever stayed in, including 5 stars in Europe. Many thanks Grand Bohemian! Read moreGenuine Expedia guest review
"A one-of-a-kind hotel"
The Grand Bohemian is hard to describe - a mixture of African Safari, Sound of Music, and Soho in NYC. We had asked for a high floor in the main building and got it. We were welcomed with a glass of champagne and friendly service. Liz was wonderful at the front desk and answered our questions. The Biltmore Estates was right there and we enjoyed eating […] in the Biltmore village (breakfast at The Corner Kitchen and dinner at the Cantina and Reza were good choices). Our room had a great tub and a comfortable bed. Great furniture, detailed woodworking throughout hotel. It may not be for everyone but it certainly was for us. A comfortable, eclectic and classy place without any airs. I loved all the different chandeliers and artwork. The valets were friendly as well. We didn't make use of the bar (but many guests did) but perhaps next time. It was a great start to a visit to Charlotte and Asheville (our first time in North Carolina). Read moreGenuine Hotels.com guest review
"Really excellent hotel"
Very nice, comfortable room and perfectly clean. Also very good location within walking distance of shops and restaurants, including a restaurant in the hotel. Very helpful staff. Have stayed here twice now and will be back again when I'm in the area.Genuine Hotels.com guest review
Had a great time. Lots to see in the area. Could have spent another day.Genuine Hotels.com guest review
I extremely enjoyed my stay at the Grand Bohemian. The architecture & art is absolutely beautiful! The room was exceptionally nice. Comfy bed, amazing shower (large rain shower head), clean and unique decor. The Red Stag Grill was very good for breakfast as well. The only negative thing about the experience was the parking. It wasn't clear as to where […] I should go (you actually drive into hotel) and a sign would have been nice instructing where to go. However, once I rounded the hotel about 2 or 3 times I figured it out and the valet guys were very friendly and helpful. :) Read moreGenuine Hotels.com guest review
"Magnificent Hotel at the doorstep of Biltmore"
From check in to when we had to leave, the staff continued to be knowledgeable and friendly. We had a medical need and asked to be checked in early if possible, they came through gladly. Throughout the stay we had conversations with many of the friendly, courteous staff. The room was exquisite and very clean. We ate at The Red Stag twice, both breakfast […] and dinner. Both meals were beautiful and delicious. The décor is quite inviting and magnificent, we spent lots of time just looking around each floor in awe. We received quite an education from the gal in the Art Gallery which is also a must see!! Thank you to all at Grand Bohemian for the best vacation. Read moreGenuine Expedia guest review
Everything I was hoping for. We will be coming back.Genuine Expedia guest review
Stayed in the Manor House , their annex across the street from the main hotel. The room was spacious and well appointed. We ate dinner in the hotel dining room, which lived up to our recollection of some previous visit to Asheville. Breakfast the next morning was a great send off to our next day's trip.Genuine Expedia guest review
"Nice hotel across street from entrance of Biltmore"
Great location- not only are you across from Biltmore, but the Biltmore Village has shopping for everyone. Restaurants in the Village are great. Close to downtown. Hotel staff very courteous. Red Stag restaurant delicious! Highly recommend staying here!Genuine Expedia guest review
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