The staff at the Hyatt Place were incredible from check-in to check-out. Always very friendly and extremely helpful with questions and needs. The room was gorgeous and very clean. The only small complaints I would have is it is a little difficult to get into the bathroom as it is really small and the door swings in. Also, the continental breakfast ends […] at 9:30 so we weren't able to take advantage of it. Read moreGenuine Hotels.com guest review
Perfect for a family wedding stay!Genuine Hotels.com guest review
"Treated Incredibly Rude at Front Desk"
I travel extensively and have never been treated so poorly at check in. I had a room reserved with confirmation # and they decided give my room to somebody and I was stuck in Grand Rapids w/o a place to stay. Treated me like this was my fault, terrible customer service by Hyatt.Genuine Hotels.com guest review
Nice room. Good breakfast. Would stay there again.Genuine Hotels.com guest review
Good, However the water pressure was terrible. The bathroom is very small.Genuine Hotels.com guest review
"comfy rooms and good breakfast"
We like the large size of room. It would be nice if the living area was separated from the bedroom. We loved the hot breakfast and the staff was very friendly. It was very convenient to the highway and to restaurants.Genuine Hotels.com guest review
"Great Stay 15 min. from down town"
Room very clean---that's most important to my wife and I. Staff and service wonderful. Breakfast was Great.Genuine Hotels.com guest review
Hyatt Place is one of the best hotel brands these days. They're in the sweet spot between upscale and budget and they offer everything you could want from a hotel. I've never had a problem with them. This location is near MetroHealth at Byron Center Rd and US-6. It's a good stop on the way to Holland or Grand Rapids. The trip downtown took less than […] 15 minutes during the weekend. There's a playground just down the street which is great for the kids. Nearby, moat of the usual suspects are available for food. Read moreGenuine Hotels.com guest review
"Spring break get away"
Had a fun time. Great hotel. Pool could be larger but lucky for us not too many children using it. Limit was 12 and we had 11-12 while we were there.Genuine Expedia guest review
"Great place to stay but BYOB!"
We had a very nice experience at the Hyatt Place, room was clean and spacious. Beds were comfy, plenty of towels, nice big flat screen TV and a nice complementary breakfaast bar every morning. Although, the hotel sits far back from the main drag, a 24 hr grocery store was right around the corner. BYOB is a must if you will be drinking...trust me on […] this one. Oh and no microwave in the room or on any floor in the ice machine room. No vending machines either. Pool was heated and roomy but no hot tub! Workout/exercise room had really nice machines as well as free weights! Read moreGenuine Hotels.com guest review
"Comfortable hotel with poor execution"
The hotel was nice and clean. However the levels of comfort were missing; towels were thin, terrible "cable". Also, the breakfast was lacking in quality and they constantly ran out of items (silverware, coffee, juice glasses). We have younger kids and try to stay in a suite hotel so the kids can go to bed while the adults unwind. This hotel should have […] been the perfect choice but lacked in many ways. The hotel seemed newish so maybe they are working out the kinks... Read moreGenuine Expedia guest review
"Better Than the Hyatt Regency Illinois"
Didn't care for the hidden fee of having to place a hold on my credit card, $25 per night, per room. New computer system so the guys checking us in had NO CLUE what they were doing. Luckily, there was a girl there that did. The bed hurt my back a bit. Now, having said the negatives, I want to say that this was a better hotel than a few I've been to. […] The staff was friendly. They gave me a different kind of pillow to help with my back. Water pressure was great. It was clean. The fitness room was scanty with only three machines but it was secure and locked and 24 hrs. I loved it. They even had free ear buds, nice. I enjoyed this hotel. Breakfast was pretty bad but the hours for it were so early that I went to the Red Geranium instead anyway. Rooms were comfortable. Refrigerator, free internet, free parking. It was worth the money. Read moreGenuine Expedia guest review
"Great hotel except for the thin walls."
This was our second stay at this hotel. The first time was perfect! Great room, great service and an overall great experience. The second time was a little less than great. The room and service was as expected - great! But at 1am when the baby was crying in the room next to ours it was almost if the family was in our room. Not only could the baby be […] heard but the parent's conversation could be heard also! We felt for the family as we have been in their shoes with crying babies and trying to console them. Along with conversations being able to be heard, when the couple decided to go to bed at 3am, the light switches on the wall, when used, could be heard very clearly. So much so that my wife woke up to inform me that someone was in the room. Word of advice... I did notice that our first stay was in a wheelchair accessible room which did not share a common wall where the bed was positioned. So, if possible ask for one of those rooms when checking in - I believe that they 10 of those rooms available. Read moreGenuine Expedia guest review
Bethany, the evening desk staff was great with our registration and information about the Hotel and surrounding sights. Nice little bar and a wonderful full breakfast! Nice room, almost like a junior suite.Genuine Hotels.com guest review
Beautiful hotel with friendly staff. Kind of far out but great stayGenuine Expedia guest review
"had a horrible experience"
The room itself was fine, When bedtime came we found a red stain on the blanket on the sofa bed. We called for a new one and all they had were sheets to cover with on the sofa bed. when I turned down the king bed it was full of hair like it was dropped on a dirty floor or the washing machine picked up the hair and left it on the sheets. the bed was […] made nicely but in side the sheets...gross. The front desk girl did come up and change it for me since the maid had gone home for the day. I think they have serious cleaning problems Read moreGenuine Hotels.com guest review
"Disappointed - Not as good as before"
We've stayed at this hotel a couple of times in the past and really liked it, but this time we were not as impressed. The room smelled like bad body odor, the tile in the bathroom was chipped and dirty (no biggie, but not appealing to the eye), breakfast was mediocre - left hungry - too many grain options, not enough fruit, no meat. Also had to wait […] for front desk staff - not as atentive as usual. I'm not sure we'll stay again. We'll try some other places. Read moreGenuine Hotels.com guest review
Brand new facility with clean, spacious and comfortable rooms. Personable staff and an above average Buffett breakfast. Would definitely stay here again.Genuine Hotels.com guest review
"Very Nice Hotel"
The hotel itself was very nice--clean, comfortable rooms with a very good breakfast. We didn't use any of the amenities, but it was nice that there was both a pool and a workout facility. Our only negative was that the driveway into the hotel was not maintained. Several guests complained that they got stuck in the snow that was piled up over a foot […] deep. The clerk told us that the city would not claim responsibility, and neither would their contracted company. Something needed to be done immediately to fix the situation, but from Friday night to Sunday afternoon, nothing had been done--and the conditions only got worse. Read moreGenuine Hotels.com guest review
The hotel was beautifully decorated and the free breakfast was very good. The room was spacious ( except the bathroom was a little small), very clean and comfortable.Genuine Hotels.com guest review
"Great place for the money."
This Hotel is one of the best if not the best I have ever stayed in. Will for sure stay there again when i am in that area.Genuine Hotels.com guest review
"Great value for quality"
The rooms were very spacious, clean, and nicely decorated/styled. Yes the bathroom is a bit small but I'd take additional living space over bathroom space any day. We used the pull out sofa bed and even that was comfortable enough. Pool was very warm and clean - wish it had a hot tub. Breakfast had a lot of options and didn't run out of hot food before […] end time like other hotels. Staff was very welcoming and provided a tour upon check in. My kids did not want to leave and want to come back again. Read moreGenuine Hotels.com guest review
"Nice hotel+convinient location"
Over all our stay was very nice and comfortable. The ice and snow at the entrance to the hotel was not cleaned very well, it was hard to get in and out of the hotel. I was surprised that more effort was not put into cleaning the big bank of ice at the entrance of the hotel on the drive way. The breakfast was OK but could be a little better quality.Genuine Expedia guest review
Decent breakfast, ordered food and had to take it back. At least they refunded me my money. Fast service checking in and out!Genuine Hotels.com guest review
"Quiet and Comfortable"
Room was clean. Staff was friendly. The breakfast provided was good. I especially enjoyed the tea selection because I don't drink coffee. An okay value for the price of the room. I would stay here again.Genuine Expedia guest review
The Hyatt Place was one of the best hotels for the money ($89+tax) I've ever stayed at. It reminded me of a Cambrian Suites, with contemporary decor and full bar, but at less than half the price! The staff was attentive, helpful, pleasant — and overworked. Having the front desk staff assisting with breakfast isn't the most efficient. But the breakfast […] was great, the room was terrific (55-inch flat screen on a swivel for the couch area or the bedroom? Genius), and even the fitness center was excellent. When it comes to affordable business or leisure travel, the Hyatt Place sets the bar pretty high for the rest. You won't be disappointed. Read moreGenuine Expedia guest review
"Great Staff and hotel"
We had a wonderful experience and have to say this was one of the nicest places we have stayed in for some time. Pleasant decor and most importantly a very outgoing and helpful staff. Rooms are well laid out with a nice work area, lounge area; the toilet/shower area, however, is a bit tight if you are going to close the door. This aside, I would definitely […] stay here next time we are in Grand Rapids. Read moreGenuine Hotels.com guest review
Friendly staff. Clean nicely decorated room. A relaxing overnight. Good breakfast.Genuine Hotels.com guest review
"If clean and quiet are your top two priorities"
This Hyatt Grand Rapids South has been the quietest and cleanest hotel I have visited. It suited our purpose perfectly. Not too far out of the way, just enough to ensure tranquility; Starbucks close enough and a hospital nearby as well. The staff could not have been nicer or more professional. Did not get a chance to enjoy breakfast so can't speak to […] that. I will definitely recommend and plan to return. Read moreGenuine Hotels.com guest review
"Nice hotel, Easy to find and easy to use."
Hotel staff was helpful and pleasant. The pool was warm and fun, just the right size. Our room was clean and comfortable.Genuine Expedia guest review
"Great room and value. Hot complimentary breakfast"
I got a room that slept 6 for the price I would pay to sleep 2 for a 2 star hotel.Genuine Expedia guest review
Friendly staff. Clean. Good location.Genuine Hotels.com guest review
"Nice hotel close to the hospital."
Very comfortable bed, nice shower area and a good selection of TV stations and movies.Genuine Expedia guest review
The hotel is very clean. Staff is super nice. Not too far from downtown Grand Rapids.Genuine Hotels.com guest review
"GREAT for a reasonable price!"
It is very mice for a three-star hotel, yet affordable. The only complaint we had was the shower/shower head. Tbe hotel reminds me of a smaller version of some of the upper-scale hotels in Chicago.Genuine Hotels.com guest review
We were very excited to let our 2 little boys swim, but the indoor pool and the pool room were freezing. It was December, so we were looking for a nice warm pool/hot tub. Also, there were no large towels in there, only small hand towels and there is no hot tub. This was disappointing for sure! Room was beautiful, breakfast was great. If you don't care […] about the pool, this is a great place to stay. Read moreGenuine Hotels.com guest review
Travel to Grand Rapids quite a bit for business. This is the best hotel I'm the area for the price. Service is some of the best I've had in any hotel. My wife and little girl traveled with me so she was in the room for quite a bit of the time and they treated them very well. This will definitely be my hotel everytime I go to Grand Rapids.Genuine Hotels.com guest review
"Great for a quick stay"
Great for a quick stay on south side of Grand Rapids. Less than 2 miles from plenty of shopping, restaurants, etc. Pool area is great for a quick dip, but not very large. Free breakfast is a perk, but options were fairly limited compared to other hotels that offer this. Room was very large and had plenty of room for our family of 4. Staff was extremely […] friendly Read moreGenuine Hotels.com guest review
Great location and facility. Breakfast falls short on weekends. No cooks or eggs available. No mention of this in hotel website listing.Genuine Hotels.com guest review
Very pleasant and room was very nice. I did a late check in and everything went fineGenuine Expedia guest review
"Conveniently located near casino, some shopping"
Staff was courteous. Allowed early check in for our convenience.Genuine Expedia guest review
"Recent stay at the Hyatt"
Hyatt Place Grand Rapids is my favorite place to stay when in the area. The rooms are clean & comfortable. The customer service is wonderful. The lobby and breakfast areas are beautiful, comfortable and the food is great! The Hyatt is in a safe, quiet area and I feel comfortable staying even if I am traveling by myself.Genuine Hotels.com guest review
"Nice hotel close to highway"
It's a beautiful hotel...the service was great...the room was clean and comfortable...nice variety at breakfastGenuine Expedia guest review
Ran out if food on breakfast but overall good experienceGenuine Hotels.com guest review
Great stay.Genuine Hotels.com guest review
Fairly new hotel a little off the beaten path but suburb is building out and around it. Easy on and off expressway within a 10 minute drive of many restaurants and close to nearby attractions. Breakfast buffet was great with maybe the only exception if the little silver dollar pancakes that has a tendency to get dry and hard if left in the pan on the […] warmer. May have to place them in covered pan to keep moist. Quiet through out hotel. Used lobby computers. All in all a 4.9 out of 5. Read moreGenuine Hotels.com guest review
I was OKGenuine Hotels.com guest review
"confortable and quiet"
Our king size bed was very comfortable to sleep in and I didn't want to get out of it in the morning.Genuine Expedia guest review
Very goodGenuine Hotels.com guest review
shower door design was very modern, with an adjustable "wing" style for splatter to be deflected into the shower. Problem for me was I like a fully enclosed shower to maintain the heat. Seems like I was only warm if standing in the water flow from the showerhead....but it is a personal preference....both of us agreed on this, yet it is very appealing […] to the eye. Read moreGenuine Expedia guest review
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