Book online or call:
800-246-8357This call is free. 24 hours a day, 7 days a week
"Good"Reviewed by a Hotels.com guest on May 5, 2012
Good value for money, good accommodation
"Our Favorite Place to Stay in T.O."Reviewed by a Hotels.com guest on May 4, 2012
Our room had two minor issues which we reported at checkout. (Refrigerator did not work well due to broken seal on door and toilet needed a little tightening) I will trust the hotel will address these maintenance issues. The suite was clean, comfortable and pleasing for our stay. This is always our first choice of accommodations, so much better than a standard room. The Hotel has simple elegance and a top rate, friendly and efficient staff.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
""Reviewed by a Hotels.com guest on May 4, 2012
GOOD THANKS FOR EVERYTHING
Location.
Apartments on Bay at the Sutton Place Hotel is located in downtown Toronto, Canada, two blocks from Queen's Park, Ontario's government offices and the University of Toronto. The Royal Ontario Museum is three blocks from the hotel. Toronto's fashionable neighborhood of Bloor-Yorkville is four blocks away.
Hotel Features.
Guests of Apartments on Bay access their accommodations through the Sutton Place Hotel's marble lobby, featuring fine art and antique furnishings. The hotel offers a restaurant and bar with the ambience of a French Chateau, serving breakfast, lunch and dinner. Concierge services and 24-hour room service are available. An indoor pool, saunas and computerized exercise equipment are available in the fitness center. This Toronto property offers spa services and a business center with computer stations and high-speed Internet access for a fee. Complimentary wireless Internet access is available throughout the property. Coin-operated laundry facilities are provided on site. Underground self-parking is available for a fee.
Guestrooms.
The Apartments on Bay at the Sutton Place Hotel is located on the 19th through the 31st floors of the hotel. All accommodations offer fully equipped kitchens, including refrigerators, stovetops, ovens, microwave ovens, toasters, cooking utensils and dishes. The apartments feature separate living and dining areas, sofa beds, 27-inch televisions and multi-line telephones. Select units offer balconies. Wireless Internet access (surcharge) is available. Housekeeping service is provided every seven days.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Accents Restaurant and Bar - An artificial domed ceiling and fine art lend elegance to this lobby-level restaurant serving breakfast, lunch, and dinner daily. Signature dishes such as Australian rack of lamb served au jus of kalamata olives. Many seasonal entrées feature regional ingredients. Live music is often presented in the bar, where guests enjoy drinks, burgers, Asian-style stir-fries.
This hotel offers an indoor pool, saunas, and a fitness center with strength-training equipment, an elliptical-type trainer, stairclimbers, treadmills, exercise bikes, and a rowing machine.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Toronto's Best kept secret"
We use this hotel regularly, and it is both central and very convenient. The service is absolutely top notch. They did over book but moved us once, however, it really was not a problem. The wireless was down and they did credit us for it. The parking is a little steep at $ 25 for self parking. It is as I said Toronto's best kept secret.
"Apartment rooms"
My room was large but unclean and tired. The only thing recently upgraded is the TV system. Bed was hard. Location ok and staff friendly.
"Not what I expected for the money."
Stayed in one of the aparments. In my opinion they gouge for parking and internet. Balcony door kept opening with the wind, it also had a large draft. Kitchen had old appliances. Refrigerator door did not close properly. Anyways I expected more from this place.
"GREAT HOTEL BUT NEEDS ROOM RENOVATION"
Our stay for 2 weeks at the Sutton Place was overall quite good, except for the condition of the bathroom and air conditioning equipment which seemed antiquated. The staff were friendly and professional and if I had to stay for a prolonged period in Toronto, the residence with 2 bedrooms was ideal and good value. I would recommend the property for […] this reason. Read more
"Disappointed but only because of Expectations"
My expectations were VERY high since the apartments were at the Sutton Place. Sutton Place is a beautiful hotel, however for the Apartments section we felt like horrible step children in the hotel. No hotel like services, the hallway corridors were run down on that floor, the rooms were decorated circa 1989, Old TVs, tiny cramped bathroom with a crazy […] shower head, stained ugly carpets and bedroom sized closets. Friends of ours were downstairs in an executive suite and their room was beautiful!!! On the positive: Realistically for the price, it was a great size and enough amenities. They are on high floors so nice views and nice size balcony. If you are expecting a Sutton Place apartment, you will be disappointed. If you are expecting a decent un-renovated apartment with the comforts you had in your college apartment, you'll be ok. Read more
This guest did not leave a comment.
"The Apartments on Bay - strangely noisy"
We were in on the 18th floor, but it sounded like we were on the 2nd floor. Some of that was the sound reflection off the surrounding buildings, but some was also the amazingly old, single-paned windows our room was outfitted with. Housekeeping was spotty - sometimes wonderful, going above and beyond, and sometimes forgetting to give us more coffee, […] toiletries or other items. Sheets had a hole in them one night. Bed was hard as a rock and shower is not recommended for anyone with the slightest mobility problem. I'm 6 1/2 months pregnant and found it very difficult to get myself clean in the 2 1/2 x 2 1/2 foot shower stall. Otherwise, an amazing location, a spacious room, convenient facilities, very clean. Despite my persnickety comments, I'll happily go back - at least, after I have this kid and can bend easily in the shower. Read more
"The Apartments - Not so much"
My stay was for 7 days. No one told me they only make up the room every third day. There was no soap in bathroom, only a shampoo dispenser on the wall of the shower. The towels smelled of bleach. On my checkout day i check two bags into their luggage holding area. I only received one ticket. The guy brought out only one of bags upon my return and proceeded […] to tell me I needed a second ticket for my computer bag. The guy tells me he can't find my bag and yet he wouldn't take me to the room to identify it. Finally a manager took me back but not before they photocopied my passport and filled out a report. My computer bag contained my wallet with photo ID and I had mail with my name and address on it. All this took one hour and I missed my flight costing me to make a flight change. Read more
"Apartments at Bay - rolig, men sentralt"
God beliggenhet, naer sentum og t-bane og buss rett ved hotellet. Rolig. Leilighetene er romslige, har fullt utstyrt kjoekken og fin utsikt.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
