"How Every Hotel Should be Run"
My son and I stayed there overnight while on our way to visit his great grandparents in Florida. He did not want to continue to Florida as he had such a good time here. The staff were AMAZING with him. They got him to laugh and talk, which is a big deal as he has Aspergers and is not usually comfortable in new places with new people. The entire hotel […] was spotless, the food and service were amazing, if I have anything negative to say it is that the pool was freezing, but that is so minor. If you are in or around Richmond you MUST STAY HERE! Read moreGenuine Hotels.com guest review
Response by The Westin Richmond Dear Philip, thank you for your recent stay. I am so pleased to hear that the hotel and our staff made such a positive impression on you and your son. It is always heart warming to hear comments such as yours. I assume you have found a new home away from home when traveling to Florida. We will certainly look forward to your return. Stay well, Feliks Schwartz - General Manager
Comfy and nice and they accommodated my dog. Room service food was good but they forgot to bring some of the food we ordered and then still forgot to bring it after we reminded them and they said they would send it up right awayGenuine Expedia guest review
Response by The Westin Richmond Dear guest, thank you for your business and for your comments regarding your stay. I am glad that you enjoyed your stay overall and that we showed good care for your canine companion. I am sorry for the mix up with your in room dining and appreciate the feedback which only helps us to improve. We look forward to seeing you again in the future. Regards, Feliks Schwartz - General Manager
"Love the Westin"
Could use another set of elevators, but the Westin Richmond is a GREAT place! Beautiful and very clean.Genuine Hotels.com guest review
Response by The Westin Richmond Dear JIB, thank you for your visit and overall positive review. We appreciate your business and look forward to your return. Be well, Feliks Schwartz - General Manager
The staff at the Westin in Richmond could not have been nicer, but that's always the case when I stay at a Westin. I loved the location, very convenient, clean, etc. Will definitely stay there the next time I visit!Genuine Hotels.com guest review
Response by The Westin Richmond Dear Jenny, thank you for your recent visit and overall great review of your experience. I appreciate the generous comments and we look forward to serving you again soon. Be well, Feliks Schwartz - General Manager
"Pet Friendly Super Hotel"
We needed to stay in a pet friendly hotel that was half way between our home and our daughter's home. We selected the Westin Richmond because it was halfway and pet friendly. (We have stayed in Westin hotels before but not when traveling with a "senior" pet.) We arrived on a Saturday afternoon for an overnight stay. In the morning, at breakfast, we […] asked for a special hamburger patty for our "senior" dog. She needed to be medicated to travel. There was not even a blink of an eye. It was delivered in a carry out box with our check. We enjoyed our stay so much, we made reservations for the following Sunday when we would need the halfway stop on our way home. Again, the food, the rooms, the staff were all top grade. And, our "senior" dog received her special burger for her medication. (While walking my dog, I met another traveler with a pet that supposedly was over the weight limit, but the hotel said there was no problem, and they were happily checked in. Where else would this happen?) Thanks to the Westin Richmond for everything. We will definitely return. Mary Sue and Porsche (July, 2013) Read moreGenuine Expedia guest review
Response by The Westin Richmond Dear Mary Sue, thank you so very much for your recent multiple stays and for taking the time to write such a nice review of your positive experience. I am pleased to hear that the hotel and our staff service exceeded your expectations, as did our pet friendliness. We take great pride in our ability to serve our guests and canine companions. We look forward to seein you all again soon. Stay well, Feliks Schwartz - General Manager
This is not in downtown Richmond, but is right off of the expressway that will get you anywhere in the area quickly. We went downtown Richmond on a Saturday, and there was hardly anything open, we could not find a place to eat for lunch. We were even happier with our location of this hotel. There are many rest. in the area and the food at the Westin […] was FANTASTIC. The service and comfort of the rooms was outstanding and met all the standards of a 5 star Hotel! We will be back again soon. Read moreGenuine Hotels.com guest review
Easy to get to and easy to and convenient to travel around Richmond.Genuine Hotels.com guest review
"One night for a wedding"
Very clean and friendly staffs will stay there again.Genuine Expedia guest review
Response by The Westin Richmond Dear Manipedi101, thank you for staying with us recently for a wedding. I trust you had a good time and we thank you for your support with a 5-star review. Hopefully we will see you again should your travels return you to the area. Stay well, Feliks Schwartz - General Manager
This is the best place to stay in Richmond.Genuine Hotels.com guest review
Response by The Westin Richmond Dear 5kubs, thank you for your visit and generous review. We appreciate the support and trust we will see you again soon. Regards, Feliks Schwartz - General Manager
"needs better sign"
Needs better sign I, as well as a number of others, had trouble finding it. A real problem, otherwise GREAT.Genuine Hotels.com guest review
Response by The Westin Richmond Dear guest, thank you for staying with us and for ttaking the time to post a review. I am sorry you had difficulty in locating the hotel or entrance. I know it is a bit tricky but we are someone limited giwith signage given our location on a campus . Thank you for the gift of feedback as it only helps us to improve. Stay well, Feliks Schwartz - General Manager
Comfortable Bed, gorgeous Cobb Salad, good coffee.Genuine Hotels.com guest review
Response by The Westin Richmond Thank you for staying with us and for taking the time to post a positive review of your stay. I am glad to hear you enjoyed the Heavenly bed as well as your meal and Starbucks coffee. We thank you for your business and look forward to seeing you again soon. stay well, Feliks Schwartz - General Manager
Very nice hotel, excellent staff. I suspect there are some management problems as my bathroom was not cleaned spotless from the last guest. Also, I ordered room service which was not delivered missing a portion of my order. I paid top dollar for this hotel and did not get what I expected.Genuine Expedia guest review
Response by The Westin Richmond Dear guest, thank you for your recent visit and for your feedback which gives us insight as to what we can work on . I firmly believe that feedback is the breakfast of service champions. I am very sorry that we did not meat your full expectations regarding the cleanliness of your room and that some items were forgotten on your in room dining order. I assure you this was not intentional and we will recofus to ensure we work hard to prevent this in the future. Thank you for your comments and we hope that you will give us another opportunity to serve you should you return to Richmond. We are very proud to be ranked amongst the top Westin 's in the nation and hope to show you this level of product and service upon your return. Stay well, Feliks Schwartz - General Manager
Everything was great except the quality of the room service food . We paid about $40 for breakfast and it was terrible. Rubbery cold toast, watery poached eggs, gross ham. Great service at front desk and barGenuine Hotels.com guest review
Response by The Westin Richmond Dear Kay, thank you for your recent stay . I am very sorry to hear that we did not meet your expectations on your breakfast. We appreciate the feedback as it only helps us to improve. We are proud to announce that we have recently hired a new fabulous chef and we look for better results in the future. Thank you for your feedback and we hope to see you again at The Westin Richmond should your travels return you to the area. Stay well, Feliks Schwartz - General Manager
"Good spot near Richmond."
Clean, quiet, modern, great bathroom and shower. Staff was friendly and attentive. Location is good, ten minutes from downtown Richmond, and ten minutes from major shopping area in Short Pump.Genuine Expedia guest review
Response by The Westin Richmond Dear Walter, thank you for staying with us. I am pleased to see that you enjoyed your experience and the hotel in general. We are very proud of the hotel and the service we provide. Thank you for the positive review and we look forward to your return. Be well, Feliks Schwartz - General Manager
"Great place to stay for weddings!"
Great place to stay if you are going to a wedding in Richmond. Really close to three chopts! Very friendly, cozy beds and convenient.Genuine Expedia guest review
Response by The Westin Richmond Dear Susan, thank you for staying with us and for the quick 5-star review. I am pleased to see you had a nice experience with us. We hope to see you again on your next trip to Richmond. Be well, Feliks Schwartz - General Manager
Excellent property. Polite staff. Very clean and spacious rooms.Genuine Expedia guest review
Response by The Westin Richmond Dear Jesse, thank you for your recent visit and 5 stay review of your experience at The Westin Richmond. I am glad you had a good experience and we look forward to seeing you again should your child return to school in Richmond. Stay well, Feliks Schwartz - General Manager
"Oasis off of Broad Street"
I had an enjoyable stay. I particularly liked the lobby bar/restaurant. The food was excellent and reasonable, which I think makes for a better overall stay. This is especially great for those "couple" retreats where you really don't need or desire to leave the hotel. I also liked the 24-hour room service option. The room was nice and comfortable. […] But I have been in Westin(s) that were a little more plush. But still a decent presentation. My only real criticism is that the pool and gym are on the entry level of the hotel. I could only imagine the level of vulnerability -- walking from the hot tub back towards the check-in desk wearing nothing but soggy speedos. They really should given that more thought. Read moreGenuine Expedia guest review
Response by The Westin Richmond Dear Thomas, thank you for your business and for taking the time to write a nice review of the hotel, especially the dining options. I am glad to hear you enjoyed the hotel and accommodations. Thank you as well for the gift of feedback regarding the pool and fitness center being located on the lobby level. You make a good point. Obviously this is not something that can be easily changed but I appreciate the comments. I trust that we will be seeing you again in the future. Stay well, Feliks Schwartz - General Manager
"Best hotel in Richmond"
Free Internet ! Most 4star hotels charge which makes me crazy. I think this is the best place to stay in Richmond ! Excellent value. Dogs allowedGenuine Expedia guest review
Response by The Westin Richmond Dear Rudy, thank you for your recent visit and review. We recently made our guestroom internet complimentary for exactly this reason...thank you for noticing our efforts. Thank you for your comments about our great value and our pet friendly policy. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
"Convenient to everything"
It was great. The bed was so comfortable that if I was reired I would neverhave gotten out of it.Genuine Hotels.com guest review
What a great hotel and the service was really great....I give it 5 stars!!!!!Genuine Hotels.com guest review
My hotel experience at the Westin in Richmond, VA was wonderful. We often stay at another hotel in the area when visiting our daughter at the University of Richmond. Friends told us about the Westin so we gave it a try. The cost is half the price but the experience was first rate! The staff could not have been friendlier or more accomodating! I also […] loved the healthy choices on the restaurant menus and the healthy vibe of the entire hotel! We will surely stay at the Westin in Richmond again! Read moreGenuine Expedia guest review
Response by The Westin Richmond Dear Mary, thank you for staying with us on your recent visit to see your daughter. We are proud to be the hotel of choice for the University of Richmond and take great pride in our levels of product and service. Thank you for the 5-star review. We look forward to serving you again soon on your next trip. Be well, Feliks Schwartz - General Manager
Everything was fine, but the cleanliness of the room was lacking:(Genuine Hotels.com guest review
Response by The Westin Richmond Dear Emily, thank you for staying with us and for taking the time to post a comment. I am very sorry that we did not meet your expectations of cleanliness on your visit. I assure you that was not our intent nor our ability. We take great pride in the fact that we are rated amongst the top Westin's in the nation for service and cleanliness and I am sorry we failed to meet that level on your recent stay. I assure you we take this seriously and will work hard to prevent recurrence. We hope to see you again on your next visit to Richmond. Stay well, Feliks Schwartz - General Manager
"Nice place to stay, expensive to eat"
The hotel was great, my only complaint was the price of the food in the restaurant. We arrived in need of dinner and with all four of us only ordering from the "cheap" fare, it still cost us over $50 for dinner that included such "fancy" meals as a BLT, veggie panini, hamburger, and soft tacos. Great place to stay, but if you want an economical meal, […] eat before you arrive. Read moreGenuine Expedia guest review
Response by The Westin Richmond Dear Becky, thank you for your recent stay with us. While I know you enjoyed your overall visit, I am sorry you found the food to be overpriced. We take care to ensure our prices are very competitive with other hotels of the same calibre. I hope that we will see you again on your next trip to Richmond. Stay well, Feliks Schwartz - General Manager
Everyone was so nice and the room great. We loved the shower stalls! My most important qualities of a hotel are that they are clean and safe and the Westin was that and more! Will stay there again when in Richmond.Genuine Hotels.com guest review
Response by The Westin Richmond Dear Lisa, thank you for staying with us and for taking the time to write a 5-star rating regarding your stay. I am certainly pleased that we exceeded your expectations and we look forward to doing so again in the future. Stay well, Feliks Schwartz - General Manager
"Nice, but pretentious"
I stayed in two hotels in Richmond within a week, and The Westin was one of them. While it was certainly luxurious, I found the place and the people nice but a bit pretentious. I didn't get as much for my money, and I certainly didn't feel as comfortable. I was welcomed, but the atmosphere was ostentatious...almost conceited. The bathroom was chilly, […] and on a cold winter's day, we needed heat throughout our room! At the other hotel, we got a lovely breakfast and free alcoholic beverages during happy hour at the other hotel included in the price of the room, but definitely not at the Westin. Everything was extra. To me, it just wasn't worth it if I can have a much more laid back, comfortable experience at a hotel with just as nice accomodations and more perks. The Westin was ok, but I found a better place and won't be going back. Read moreGenuine Hotels.com guest review
Response by The Westin Richmond Dear Amy, thank you for your business and for your candid response to your stay and expectations. I am sorry that you did not find good value in your stay with us. We certainly try hard to meet and exceed all of our guests expectations and feel that we provide a superior level of service and value to our guests. I hope that you will reconsider and choose to stay with us again in the future. Stay well, Feliks Schwartz - General Manager
Had a wonderful stay at the Westin.Genuine Hotels.com guest review
Response by The Westin Richmond Dear Wildlando Handy, thank you for staying with us and for the great rating. I am glad you had a nice stay and we look forward to serving you next time. Be well, Feliks Schwartz - General Manager
"Great hotel for relaxing business functions"
This is the first time I stayed at a Westin and I was very impressed with the staff, the healthy focus of the hotel and the small considerations for guests!Genuine Expedia guest review
Response by The Westin Richmond Dear "A verified traveler", thank you very much for your recent visit and the 5-star review of your experience. I am glad you were impressed with the hotel and our staff. We take great pride in providing a positive experience. Untill next time, stay well! Regards, Feliks Schwartz - General Manager
Our stay was great! The hotel staff was very nice! The water pressure was a little low but everything else was perfect!Genuine Hotels.com guest review
Response by The Westin Richmond Dear Wendy, thank you for your business and for the quick 5-star review; we are certainly grateful and look forward to welcoming you back soon. Be well, Feliks Schwartz - General Manager
"a startling observation"
1. The room we were given had a chemical-like odor- we thought there was a gas leak. The staff gave us a new room. They said that the hotel laundry is below the room and fumes were coming in from below. Why do they put people in those rooms anyway?? 2. Ten dollars a day for internet access? really ?Genuine Expedia guest review
Response by The Westin Richmond Dear guest, thank you for your recent stay and comments regarding the odor in your guestroom. I am very sorry for this experience but am happy to report that the issue has been found and corrected and will no longer be an issue. Additionally, we have changed our guestroom internet to be complimentary to all guests. That being said, we expect to see you again soon. Thank you and be well! Regards, Feliks Schwartz - General Manager
Nice Westin, located near corporate offices. Friendly staff, easy access, conditions as expected!Genuine Hotels.com guest review
Response by The Westin Richmond Dear Luke, thank you for your business and for choosing The Westin Richmond. We look forward to seein you again in the future. Stay well, Feliks Schwartz - General Manager
"First class hotel and staff!!"
Friendly staff from the moment I walked in to my time of checking out. Breakfast was great, gym access is wonderful, and the room was very clean, bed was real comfortable, and shower was awesome. Would recommend to anyone. Definitely using their service again in futureGenuine Expedia guest review
Response by The Westin Richmond Dear guest, thank you for staying with us and for taking the time to write a positive review of your experience. I am pleased to see you received great service and a positive experience. We look forward to your return. Be well, Feliks Schwartz - General Manager
Its a Westin. Its hard to ask anything more from a hotel. The only downside is its about 7 miles from downtown. Price was also phenomenal. All in all, a great stay.Genuine Hotels.com guest review
Bartenders need some people skills. Walls are thin...know lots about my neighbor..otherwise nice experience.Genuine Expedia guest review
Response by The Westin Richmond Dear guest, thanks for staying with us and for your comments. I am sorry that the bartender did not provide the level of service you would expect at our hotel. I assure you we will follow up accordingly and that this is not our expectation either. We will work hard to correct this into the future. Also, I am sorry your neighbors were a bit loud. I can say that this is not a typical complaint we get but none the less, I am apologetic. I hope that we will see you again in the future. Stay well, Feliks Schwartz - General Manager
"Human Friendly vs. Dog Friendly"
Loved the hotel but was put off by the 'dog floor'. It was my fine time with a dog, so I have nothing to compare. The bed - extremely comfortable but I changed the sheets; Shower - lovely (missing shower cap but soap was a nice touch); Hotel staff - lovely. My issue were the dogs and their owners. Couldn't help thinking of owners who'd let the dog sleep […] in the arm chairs etc - didn't help that there was dog hair on the desk chair. Made moving about the room and hotel a bit uncomfortable. Dog floor also smelled of dog and urine. They have to do a better job of shampooing during the day and often if their dedication a floor to dogs. Read moreGenuine Hotels.com guest review
"Comfortable, clean and relaxing"
We only stayed one night, but the hotel lived up to its high user rating. Everything was in top condition, impeccably clean and easy on the traveler. The staff was extremely friendly, especially at the restaurant, where the waitress and the maitre d'hotel went out of their way to make sure our needs were met, even though we were just doing a nice breakfast. […] In terms of the location, it's just a couple of minutes off 95 on 64, and close to the exit for an easy on easy off experience. Situated in an upscale office park with not much in the immediate vicinity besides office buildings. There's apparently a nice mall nearby, but we didn't have time to check it out. Read moreGenuine Hotels.com guest review
We can't say enought good things about this hotel. Stayed there as a stop-over from PA to the Carolina sea shore. Almost did not want to leave. Everything was superb!. Luxurious bed and room. Fantastic ammenities. Best staff ever. Felt pampered in a good way. Were going to stay in another place on the return trip, but cancelled those reservations and […] stayed at the Westin again on the way home. Made the commute from PA to SC enjoyable and a highlight of the trip. Read moreGenuine Hotels.com guest review
"Management and prepardness issues."
Due to a power outage there was no plan to provide backup power to the rooms. They provided a glow stick and said to enjoy. No A/C, no light really etc. You could tell it was a complete failure to plan accordingly. They powered the main lobby but not the important portion, the rooms. This meant no work laptop connectivity, no cell phone chargng and […] no showering/seeing anything. Staff was disorganized regarding not only emergency preparedness but in overall operations. Read moreGenuine Expedia guest review
Response by The Westin Richmond Dear guest, thank you for your visit and for taking the time to provide feedback. I am very sorry that you were dissapointed in our ability to provide power during the area power outage. Our hotel does provide emergency power during these types of emergencies but that support is reserved to providing life safety systems only to include an elevator, elergency lighting, and lobby operations to keep the hotel open and running during an emergency. Unfortunately, we do not have a generator that will generate power to the entire hotel and in these cases, the power in the guestrooms in not considered a life safety measure. We absolutely work hard to provide as much service as possible during these conditions and I am sorry we did not meet your expectaitons. Obviously this was an isolated incident as power was out in the area and I hope that you will choose to stay with us again. Regards, Feliks Schwartz - General Manager
"A Very Upscale Visit."
I stayed two nights at this fine establishment. I found it to be of the highest quality throughout. The room was well kept and clean. The bed was luxurious and I had two marvelous nights' sleep. Breakfast was promt and tasty. There is a five station secure business office. An upscale feature I found was that to get to your room one must card the elevator, […] which I found to be a higher level of security than most hotels. I did not use room service. I heard no complaints among other visitors. The grounds and the vast, elegant entry are very nicely maintianed. All personnel are competent and couteous, very eager to please. Reasonably close to the City, but far enough away for peaceful nights, I would recommend this facility without hesitation. Read moreGenuine Expedia guest review
My stay was wonderful. The shower and bed was the best.Genuine Hotels.com guest review
we will definitely be staying here again. everyone was super friendly the room was clean and the bed was so comfortable.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
This is a great hotel in the Richmond area. Close to the shops, food and downtown area.Genuine Expedia guest review
"Overnight stay after long traveling"
Great hotel! The staff were so pleasant and the hotel was extremely clean and comfortable.Genuine Expedia guest review
"Love this place"
I Love this hotel and would stay here again in a second. I like the Zen appeal it had and we found it very comfortable!Genuine Expedia guest review
"Grandest hotel in Richmond"
Our party was attending the National WKA's held in Richmond this year and we stayed at the Westin for the weekend. The hotel is very extravagant looking and the room was spacious and provided all the amenities we could've asked for. If staying in Richmond again, I'd easily choose this hotel over any other.Genuine Expedia guest review
Very pleasant surprise. Large very comfortable rooms, excellent room service and very welcoming and gracious front desk - even keeping the bar open for us after a late arrival.Genuine Hotels.com guest review
"Clean and fabulously comfortable. Perfect hotel if you are visiting Richmond or children at universi"
FabGenuine Expedia guest review
"Spacious & Comfy Bed!"
One of the better hotels I've ever been in.Genuine Expedia guest review
"Best staff in Richmond"
The Westin staff could not have been more helpful. The facilities are far superior to other Richmond hotels we have stayed at (including "upmarket" Hilton properties and Omni) and the pool is actually at a swimmable temperature for adults. But the key differentiator was the staff - really went out of their way on every little thing. Prepaid price on […] the day was actually cheaper than competition. Read moreGenuine Expedia guest review
"The Westin Richmond- Nice hotel"
The service was great and I liked the atmosphere. The room was clean and a good size and the bathroom was on the large size. The shower lived up to its "Heavenly" name. I wish there were more toiletries available in the bathroom but that's a very minor complaint and you can get more from the front desk.Genuine Hotels.com guest review
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