All hotels in Richmond, Virginia, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here6631 W Broad Street, Richmond, VA, 23230, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.7 / 5Outstanding

Score breakdown (from 159 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Great Hotel !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Hotel, the bed was so comfortable, room was very clean, large walk in shower (room for two) and the nearby Mexican restaurant was excellent!! Had a wonderful, comfortable, romantic get away!! Will be back soon!!
Genuine Hotels.com guest review
2 night romance trip Jan 31, 2014
Green Eyes
US
5.0 / 5Outstanding
"Great hotel for business stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very spacious, clean and friendly. Great food and service as well.
Genuine Expedia guest review
Response by The Westin Richmond
Dear KK, thank you for the 5-star review! I am glad you found the hotel to be spacious, clean and friendly...these are the basics and we take a lot of pride in our consistent ability to deliver on these basics. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
Other trip Jan 31, 2014
KK
US
4.0 / 5Excellent
"Business meeting in Richmond."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the hotel but was disappointed it was a little farther from downtown Richmond then I thought when I booked.
Genuine Expedia guest review
Response by The Westin Richmond
Dear James, thank you for your recent visit and for the quick review. I am glad that you enjoyed the hotel but am sorry that it was a but further from downtown than you expected. While less than a 10 minute drive, I can understand needing to be in a certain area. I hope that you will choose to stay with us again in the future. Stay well, Feliks Schwartz - General Manager
Other trip Jan 30, 2014
James
US
5.0 / 5Outstanding
"Best Westin and close to U of R"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Have stayed here several times. Probably the best Westin in the country and I travel a lot!
Genuine Expedia guest review
Response by The Westin Richmond
Dear J, thank you so very much for your business and loyalty. I was thrilled to read your review and appreciate the support. We are in fact the #1 rated Westin in North America for guest service and we are very proud to continue to offer this high standard of service. We look forward to seeing you again on your next trip to visit U of R. Be well, Feliks Schwartz - General Manager
Other trip Jan 12, 2014
J
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A perfect hotel for a visit to Richmond. Free parking convenient to the interstates and always the friendliest staff.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Bill, thank you for the recent stay and 5-star review of your experience. I am glad you recognized our convenient location and friendly service. We will continue to strive to exceed your expectations and look forward to seeing you again soon. Stay well, Feliks Schwartz - General Manager
1 night trip Jan 4, 2014
Bill
US
5.0 / 5Outstanding
"Definitely would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, staff are absolutely very welcoming and comforting, pet friendly and our dog just loved his stay
Genuine Expedia guest review
Response by The Westin Richmond
Dear guest, thank you for your recent visit and for the quick 5-star review of your experience. I am thrilled to hear that you and your canine companion enjoyed your stay and that you found our associates to be welcoming...I truly believe that this is what sets us apart from the competition. We look forward to welcoming you back soon. Be well, Feliks Schwartz - General Manager
Other trip Nov 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great experience staying at the hotel. The front desk staff was very nice, and rooms were very clean and comfortable.
Genuine Expedia guest review
Other trip Nov 21, 2013
Jennifer
US
4.0 / 5Excellent
"Excellent room. Very pet friendly!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
We wish the pool had been warm enough to enjoy . When we called the front desk (twice) to have a maintenance person come clean the gross garden dirt looking stuff that had collected on top of the swirl of bubbles in the hot tub it took 25 minutes and two phone calls to get someone who came shuffling in. They didn't scoop the dirt of the high pile of swirling dirty foam, which would have made the hot tub enjoyable in seconds...no, they took their time finding the right chemicals to pour on the dirt to make it and the bubbles dissolve into the hot tub. That was enough to make me never want to get into a public hot tub ever again. My 7 year old daughter was extremely grossed out and very disappointed she couldn't go in after waiting 30 minutes for it to be ready. The room was really comfortable and nice and we loved how they bent the rules a little so we could bring our larger dog with us.
Genuine Expedia guest review
Response by The Westin Richmond
Dear guest, thank you for your visit and for your comments which only help us to improve. While a quicker response time and explanation would have been ideal, I am sorry that your pool experience was not more ideal. This is obviously not the result I expect and I apologize for your experience in our pool and hot tub. I assure you this has been resolved and the chief engineer is clear on the expectations of such. On the flip side, I am glad you had a nice experience overall and that we were able to accommodate your canine companion. Thank you for your comments and we look forward to welcoming you back. Regards, Feliks Schwartz - General Manager
Other trip Nov 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Right off the interstate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We always enjoy or stay with the Westinghouse hotels
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Teresa, Thank you for staying with us and for the quick 5-star review. We look forward to seeing you again. Be well, Feliks Schwartz - General Manager
1 night trip Nov 1, 2013
Teresa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel only downside is that I payed $50 for breakfast (room service) but hey what do you do.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Marlon, thank you for your business. I am grateful for the quick 5-star review. I am glad you enjoyed the hotel and I trust your meal was worth the money. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager
1 night trip Oct 26, 2013
marlon
US
5.0 / 5Outstanding
"Loved it. Slept very peacefully despite 4 weddings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Excellent quality. Outstanding staff and attention to detail. Impressive for someone like myself that travels the East coast weekly.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Leo, thank you for your visit and very nice 5-star review. I am glad that you noticed the quality of our hotel and service and appreciate your comments as such. I trust we will be seeing you again when your travels return you to the area. Be well, Feliks Schwartz - General Manager
2 night business trip Oct 18, 2013
A Traveler
US
4.0 / 5Excellent
"A nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was great for a visit to university of Richmond. It's about 2 miles away. The hotel is well tended and has a great staff
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Deb, thank you for staying with us while visiting the University of Richmond. We are very pleased to be one of the preferred hotels for the university and we look forward to serving you again when you come to visit your child. Stay well, Feliks Schwartz - General Manager
1 night business trip Oct 13, 2013
Deb
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Big rooms, clean and well appointed with fabulous shower. A very clean hotel with lots of nice welcoming touches. The front desk staff was very nice, and they were sweet to find us rooms near each other and very flexible on their check out time. Highly recommended.
Genuine Expedia guest review
Response by The Westin Richmond
Dear HP, thank you for your recent stay and glowing review of the hotel and staff. I appreciate your taking note and sharing your positive experience. We look forward to serving you again in the future. Stay well, Feliks Schwartz - General Manager
Other trip Oct 14, 2013
HP
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only stayed for 1 night but everything was perfect.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Lisa, thank you for the quick 5-star review. I am glad to hear your stay was perfect! We look forward to seeing you again soon. Regards, Feliks Schwartz - General Manager
Other trip Oct 12, 2013
Lisa
US
4.0 / 5Excellent
"u r parents weekend."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
1st time there. parents weekend at u richmond. very convenient.
Genuine Expedia guest review
Response by The Westin Richmond
Thanks for staying with us for the recent UR weekend. I am glad you had a great experience with us and we look forward to seeing you again when you visit your son or daughter over the next few years. Stay well, Feliks Schwartz - General Manager
Other trip Oct 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Conference"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The only negative about the stay was the lack of service at the restaurant and bar. Understaffed and overwhelmed.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Max, thank you for your recent stay and for the overall 5-star review. I appreciate your comments about the restaurant and bar and we will work hard to ensure we are prepared for business accordingly. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
1 night business trip Oct 2, 2013
A Traveler
US
4.0 / 5Excellent
"Great place to stay when in Richmond"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is close to perfect, so when you read these criticisms bear in mind that I think its great. What they could do better: put an exhaust fan in bathroom stop charging $3 room service charge plus the automatic gratuity of 18%--we ended up way overtipping consider air purifiers and laminate floors--Hyatt has caught on to the allergy sufferer market and has 'Respire rooms'--Westin's rooms could be better than Hyatt if they'd get rid of the dust in the carpets tell the wait staff to stop being so overbearing--in their quest for good ratings they are downright annoying
Genuine Expedia guest review
Response by The Westin Richmond
Dear Capiano, thank you for your recent stay and feedback. I am glad you enjoyed your stay overall and I thank you for the gift of feedback and ideas to improve. We take your comments seriously and appreciate the time. Regarding the comment of the exhaust fans; we do have them in each bathroom but they are always "on" and are silent versus most hotels where you have to turn them on. We look forward to your return soon. Stay well, Feliks Schwartz - General Manager
Other trip Sep 2, 2013
capiano
US
5.0 / 5Outstanding
"Always Consistant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stay at this Westin often. It is fairly priced for a quality hotel.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Mike, thank you for staying with us and for the 5-star review. We appreciate your support and look forward to seeing you again. Stay well, Feliks Schwartz - General Manager
2 night trip Aug 23, 2013
Mike
US
5.0 / 5Outstanding
"Made me feel rich"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent customer service! The best of any hotel I ever stayed at. Wonderful pet friendly hotel. Super comfortable sheets and pillows.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Chele Twin Mom, thank you for your visit and 5-star review. I am grateful for your support and confidence in our service and product offering. We look forward to continuing to serve you in the future. Stay well, Feliks Schwartz - General Manager
Other trip Aug 25, 2013
chele twin mom
US
5.0 / 5Outstanding
"Perfect Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had an excellent stay at the The Westin. We only stayed one night but were able to check in early and check out late with no additional fees. Very relaxing.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Valerie, thank you for the quick and great review of your experience. I am glad to hear we made traveling easier for you. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
Other trip Aug 19, 2013
Valerie
US
4.0 / 5Excellent
"Westin Comfort In A Corporate Office Park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This great probably could use another update, but the beds and the WIFI were modern, as was the bar and lobby. The bathrooms were a bit dated. The views were all of empty parking lots. The service was very good and the mini bar was nicely priced as was the lobby bar. I did not try the pool or the gym. The price was great.
Genuine Hotels.com guest review
Response by The Westin Richmond
Thank you for your recent stay and overall positive review. I am pleased to hear you enjoyed your trip and the overall facilities. We look forward to seeing you again soon. Stay well, Feliks Schwartz - General Manager
1 night romance trip Aug 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, great location, clean rooms, great staff
Genuine Expedia guest review
Response by The Westin Richmond
Thank you for the quick 5-star review. Your comments and support are very much appreciated and we look forward to serving you on your next trip to Richmond. Be well, Feliks Schwartz - General Manager
Other trip Aug 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful accommodations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff was very courteous and friendly. Hotel very clean and comfortable.
Genuine Hotels.com guest review
Response by The Westin Richmond
Thank you for your visit and great review. I am glad to hear that our ejoyed your visit. Thank you for noticing the high level of cleanliness and comfort and service of our team. We look forward to seeing you again soon. Stay well, Feliks Schwartz - General Manager
1 night trip Aug 10, 2013
A Traveler
US
5.0 / 5Outstanding
"How Every Hotel Should be Run"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My son and I stayed there overnight while on our way to visit his great grandparents in Florida. He did not want to continue to Florida as he had such a good time here. The staff were AMAZING with him. They got him to laugh and talk, which is a big deal as he has Aspergers and is not usually comfortable in new places with new people. The entire hotel was spotless, the food and service were amazing, if I have anything negative to say it is that the pool was freezing, but that is so minor. If you are in or around Richmond you MUST STAY HERE!
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Philip, thank you for your recent stay. I am so pleased to hear that the hotel and our staff made such a positive impression on you and your son. It is always heart warming to hear comments such as yours. I assume you have found a new home away from home when traveling to Florida. We will certainly look forward to your return. Stay well, Feliks Schwartz - General Manager
1 night trip Aug 7, 2013
Philip
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Comfy and nice and they accommodated my dog. Room service food was good but they forgot to bring some of the food we ordered and then still forgot to bring it after we reminded them and they said they would send it up right away
Genuine Expedia guest review
Response by The Westin Richmond
Dear guest, thank you for your business and for your comments regarding your stay. I am glad that you enjoyed your stay overall and that we showed good care for your canine companion. I am sorry for the mix up with your in room dining and appreciate the feedback which only helps us to improve. We look forward to seeing you again in the future. Regards, Feliks Schwartz - General Manager
Other trip Aug 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Love the Westin"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Could use another set of elevators, but the Westin Richmond is a GREAT place! Beautiful and very clean.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear JIB, thank you for your visit and overall positive review. We appreciate your business and look forward to your return. Be well, Feliks Schwartz - General Manager
2 night business trip Jul 19, 2013
JIB
US
5.0 / 5Outstanding
"great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff at the Westin in Richmond could not have been nicer, but that's always the case when I stay at a Westin. I loved the location, very convenient, clean, etc. Will definitely stay there the next time I visit!
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Jenny, thank you for your recent visit and overall great review of your experience. I appreciate the generous comments and we look forward to serving you again soon. Be well, Feliks Schwartz - General Manager
1 night business trip Jul 16, 2013
Jenny
US
5.0 / 5Outstanding
"Pet Friendly Super Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We needed to stay in a pet friendly hotel that was half way between our home and our daughter's home. We selected the Westin Richmond because it was halfway and pet friendly. (We have stayed in Westin hotels before but not when traveling with a "senior" pet.) We arrived on a Saturday afternoon for an overnight stay. In the morning, at breakfast, we asked for a special hamburger patty for our "senior" dog. She needed to be medicated to travel. There was not even a blink of an eye. It was delivered in a carry out box with our check. We enjoyed our stay so much, we made reservations for the following Sunday when we would need the halfway stop on our way home. Again, the food, the rooms, the staff were all top grade. And, our "senior" dog received her special burger for her medication. (While walking my dog, I met another traveler with a pet that supposedly was over the weight limit, but the hotel said there was no problem, and they were happily checked in. Where else would this happen?) Thanks to the Westin Richmond for everything. We will definitely return. Mary Sue and Porsche (July, 2013)
Genuine Expedia guest review
Response by The Westin Richmond
Dear Mary Sue, thank you so very much for your recent multiple stays and for taking the time to write such a nice review of your positive experience. I am pleased to hear that the hotel and our staff service exceeded your expectations, as did our pet friendliness. We take great pride in our ability to serve our guests and canine companions. We look forward to seein you all again soon. Stay well, Feliks Schwartz - General Manager
Other trip Jul 9, 2013
Mary Sue
US
5.0 / 5Outstanding
"Location, Location!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This is not in downtown Richmond, but is right off of the expressway that will get you anywhere in the area quickly. We went downtown Richmond on a Saturday, and there was hardly anything open, we could not find a place to eat for lunch. We were even happier with our location of this hotel. There are many rest. in the area and the food at the Westin was FANTASTIC. The service and comfort of the rooms was outstanding and met all the standards of a 5 star Hotel! We will be back again soon.
Genuine Hotels.com guest review
2 night trip Jun 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Easy to get to and easy to and convenient to travel around Richmond.
Genuine Hotels.com guest review
1 night trip Jun 22, 2013
A Traveler
US
5.0 / 5Outstanding
"One night for a wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and friendly staffs will stay there again.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Manipedi101, thank you for staying with us recently for a wedding. I trust you had a good time and we thank you for your support with a 5-star review. Hopefully we will see you again should your travels return you to the area. Stay well, Feliks Schwartz - General Manager
Other trip Jun 3, 2013
Manipedi101
US
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is the best place to stay in Richmond.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear 5kubs, thank you for your visit and generous review. We appreciate the support and trust we will see you again soon. Regards, Feliks Schwartz - General Manager
1 night trip May 25, 2013
5kubs
US
5.0 / 5Outstanding
"needs better sign"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Needs better sign I, as well as a number of others, had trouble finding it. A real problem, otherwise GREAT.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear guest, thank you for staying with us and for ttaking the time to post a review. I am sorry you had difficulty in locating the hotel or entrance. I know it is a bit tricky but we are someone limited giwith signage given our location on a campus . Thank you for the gift of feedback as it only helps us to improve. Stay well, Feliks Schwartz - General Manager
Business trip May 21, 2013
A Traveler
US
4.0 / 5Excellent
"Warm comfort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Comfortable Bed, gorgeous Cobb Salad, good coffee.
Genuine Hotels.com guest review
Response by The Westin Richmond
Thank you for staying with us and for taking the time to post a positive review of your stay. I am glad to hear you enjoyed the Heavenly bed as well as your meal and Starbucks coffee. We thank you for your business and look forward to seeing you again soon. stay well, Feliks Schwartz - General Manager
1 night trip May 3, 2013
A Traveler
US
4.0 / 5Excellent
"Somewhat disappointed"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, excellent staff. I suspect there are some management problems as my bathroom was not cleaned spotless from the last guest. Also, I ordered room service which was not delivered missing a portion of my order. I paid top dollar for this hotel and did not get what I expected.
Genuine Expedia guest review
Response by The Westin Richmond
Dear guest, thank you for your recent visit and for your feedback which gives us insight as to what we can work on . I firmly believe that feedback is the breakfast of service champions. I am very sorry that we did not meat your full expectations regarding the cleanliness of your room and that some items were forgotten on your in room dining order. I assure you this was not intentional and we will recofus to ensure we work hard to prevent this in the future. Thank you for your comments and we hope that you will give us another opportunity to serve you should you return to Richmond. We are very proud to be ranked amongst the top Westin 's in the nation and hope to show you this level of product and service upon your return. Stay well, Feliks Schwartz - General Manager
Other trip Apr 27, 2013
Frequent Travel
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was great except the quality of the room service food . We paid about $40 for breakfast and it was terrible. Rubbery cold toast, watery poached eggs, gross ham. Great service at front desk and bar
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Kay, thank you for your recent stay . I am very sorry to hear that we did not meet your expectations on your breakfast. We appreciate the feedback as it only helps us to improve. We are proud to announce that we have recently hired a new fabulous chef and we look for better results in the future. Thank you for your feedback and we hope to see you again at The Westin Richmond should your travels return you to the area. Stay well, Feliks Schwartz - General Manager
2 night business trip Apr 12, 2013
Kay
US
5.0 / 5Outstanding
"Good spot near Richmond."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, quiet, modern, great bathroom and shower. Staff was friendly and attentive. Location is good, ten minutes from downtown Richmond, and ten minutes from major shopping area in Short Pump.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Walter, thank you for staying with us. I am pleased to see that you enjoyed your experience and the hotel in general. We are very proud of the hotel and the service we provide. Thank you for the positive review and we look forward to your return. Be well, Feliks Schwartz - General Manager
Other trip Apr 15, 2013
Walter
US
5.0 / 5Outstanding
"Great place to stay for weddings!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay if you are going to a wedding in Richmond. Really close to three chopts! Very friendly, cozy beds and convenient.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Susan, thank you for staying with us and for the quick 5-star review. I am pleased to see you had a nice experience with us. We hope to see you again on your next trip to Richmond. Be well, Feliks Schwartz - General Manager
Other trip Apr 15, 2013
Susan
US
5.0 / 5Outstanding
"College Visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent property. Polite staff. Very clean and spacious rooms.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Jesse, thank you for your recent visit and 5 stay review of your experience at The Westin Richmond. I am glad you had a good experience and we look forward to seeing you again should your child return to school in Richmond. Stay well, Feliks Schwartz - General Manager
Other trip Apr 7, 2013
Jesse
US
4.0 / 5Excellent
"Oasis off of Broad Street"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I had an enjoyable stay. I particularly liked the lobby bar/restaurant. The food was excellent and reasonable, which I think makes for a better overall stay. This is especially great for those "couple" retreats where you really don't need or desire to leave the hotel. I also liked the 24-hour room service option. The room was nice and comfortable. But I have been in Westin(s) that were a little more plush. But still a decent presentation. My only real criticism is that the pool and gym are on the entry level of the hotel. I could only imagine the level of vulnerability -- walking from the hot tub back towards the check-in desk wearing nothing but soggy speedos. They really should given that more thought.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Thomas, thank you for your business and for taking the time to write a nice review of the hotel, especially the dining options. I am glad to hear you enjoyed the hotel and accommodations. Thank you as well for the gift of feedback regarding the pool and fitness center being located on the lobby level. You make a good point. Obviously this is not something that can be easily changed but I appreciate the comments. I trust that we will be seeing you again in the future. Stay well, Feliks Schwartz - General Manager
Other trip Mar 9, 2013
Thomas
US
5.0 / 5Outstanding
"Best hotel in Richmond"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Free Internet ! Most 4star hotels charge which makes me crazy. I think this is the best place to stay in Richmond ! Excellent value. Dogs allowed
Genuine Expedia guest review
Response by The Westin Richmond
Dear Rudy, thank you for your recent visit and review. We recently made our guestroom internet complimentary for exactly this reason...thank you for noticing our efforts. Thank you for your comments about our great value and our pet friendly policy. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
Other trip Feb 26, 2013
Rudy
US
5.0 / 5Outstanding
"Convenient to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. The bed was so comfortable that if I was reired I would neverhave gotten out of it.
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
Anthony
US
5.0 / 5Outstanding
"loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
What a great hotel and the service was really great....I give it 5 stars!!!!!
Genuine Hotels.com guest review
1 night family trip Feb 15, 2013
Ryan's
US
5.0 / 5Outstanding
"Fabulous experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My hotel experience at the Westin in Richmond, VA was wonderful. We often stay at another hotel in the area when visiting our daughter at the University of Richmond. Friends told us about the Westin so we gave it a try. The cost is half the price but the experience was first rate! The staff could not have been friendlier or more accomodating! I also loved the healthy choices on the restaurant menus and the healthy vibe of the entire hotel! We will surely stay at the Westin in Richmond again!
Genuine Expedia guest review
Response by The Westin Richmond
Dear Mary, thank you for staying with us on your recent visit to see your daughter. We are proud to be the hotel of choice for the University of Richmond and take great pride in our levels of product and service. Thank you for the 5-star review. We look forward to serving you again soon on your next trip. Be well, Feliks Schwartz - General Manager
Other trip Jan 14, 2013
mary
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Everything was fine, but the cleanliness of the room was lacking:(
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Emily, thank you for staying with us and for taking the time to post a comment. I am very sorry that we did not meet your expectations of cleanliness on your visit. I assure you that was not our intent nor our ability. We take great pride in the fact that we are rated amongst the top Westin's in the nation for service and cleanliness and I am sorry we failed to meet that level on your recent stay. I assure you we take this seriously and will work hard to prevent recurrence. We hope to see you again on your next visit to Richmond. Stay well, Feliks Schwartz - General Manager
1 night trip with friends Dec 31, 2012
emily
US
5.0 / 5Outstanding
"Nice place to stay, expensive to eat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great, my only complaint was the price of the food in the restaurant. We arrived in need of dinner and with all four of us only ordering from the "cheap" fare, it still cost us over $50 for dinner that included such "fancy" meals as a BLT, veggie panini, hamburger, and soft tacos. Great place to stay, but if you want an economical meal, eat before you arrive.
Genuine Expedia guest review
Response by The Westin Richmond
Dear Becky, thank you for your recent stay with us. While I know you enjoyed your overall visit, I am sorry you found the food to be overpriced. We take care to ensure our prices are very competitive with other hotels of the same calibre. I hope that we will see you again on your next trip to Richmond. Stay well, Feliks Schwartz - General Manager
Other trip Jan 1, 2013
Becky
US
5.0 / 5Outstanding
"Highly recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone was so nice and the room great. We loved the shower stalls! My most important qualities of a hotel are that they are clean and safe and the Westin was that and more! Will stay there again when in Richmond.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Lisa, thank you for staying with us and for taking the time to write a 5-star rating regarding your stay. I am certainly pleased that we exceeded your expectations and we look forward to doing so again in the future. Stay well, Feliks Schwartz - General Manager
2 night trip Dec 27, 2012
Lisa
US
3.0 / 5Good
"Nice, but pretentious"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    2.0
I stayed in two hotels in Richmond within a week, and The Westin was one of them. While it was certainly luxurious, I found the place and the people nice but a bit pretentious. I didn't get as much for my money, and I certainly didn't feel as comfortable. I was welcomed, but the atmosphere was ostentatious...almost conceited. The bathroom was chilly, and on a cold winter's day, we needed heat throughout our room! At the other hotel, we got a lovely breakfast and free alcoholic beverages during happy hour at the other hotel included in the price of the room, but definitely not at the Westin. Everything was extra. To me, it just wasn't worth it if I can have a much more laid back, comfortable experience at a hotel with just as nice accomodations and more perks. The Westin was ok, but I found a better place and won't be going back.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Amy, thank you for your business and for your candid response to your stay and expectations. I am sorry that you did not find good value in your stay with us. We certainly try hard to meet and exceed all of our guests expectations and feel that we provide a superior level of service and value to our guests. I hope that you will reconsider and choose to stay with us again in the future. Stay well, Feliks Schwartz - General Manager
1 night trip Nov 24, 2012
Amy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a wonderful stay at the Westin.
Genuine Hotels.com guest review
Response by The Westin Richmond
Dear Wildlando Handy, thank you for staying with us and for the great rating. I am glad you had a nice stay and we look forward to serving you next time. Be well, Feliks Schwartz - General Manager
1 night romance trip Oct 27, 2012
Wildlando Handy
US
5.0 / 5Outstanding
"Great hotel for relaxing business functions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the first time I stayed at a Westin and I was very impressed with the staff, the healthy focus of the hotel and the small considerations for guests!
Genuine Expedia guest review
Response by The Westin Richmond
Dear "A verified traveler", thank you very much for your recent visit and the 5-star review of your experience. I am glad you were impressed with the hotel and our staff. We take great pride in providing a positive experience. Untill next time, stay well! Regards, Feliks Schwartz - General Manager
Other trip Oct 29, 2012
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews