"Great place close to everything"
I have no idea why the reviews are bad...this was easily one of the better stays that we have experienced and the staff was the without any doubt very nice...they addressed us by name randomly during different areas like by the pool and asked if there was anything else they could do to make the stay even better The rooftop lounge is awesome , the pool […] and the fire pit is fun too... My only negative thing is that the shower water temperature would randomly go high then lower back down to the set temp...and that sucked when bathing a toddler...other than that this was a great place...in every other regard Read moreGenuine Expedia guest review
Almost Shangri La! Great location, great staff and service but being a towel guy the only thing I can fault is that for this price level, the towels needed to be thick and plush and they weren't.Genuine Hotels.com guest review
"Needs major update to be worth the money"
Great Location, very nice staff and clean, but the hotel itself is too old for our taste. They've made an attempt to lightly remodel it, but the layers of paint, awkward layout of the bathroom, etc... just gave the room an old feel. The room also had a loud air conditioner/hvac system and when you'd turn the hot water on, it would rattle loudly. Overall, […] just not worth the money. Read moreGenuine Expedia guest review
"great great great"
the king bed suite was awesome ! super view 2 bathroom - one equipped with spa !! loved that hotelGenuine Hotels.com guest review
We chose an exceptionally good hotel. It is boutique style, with a beautiful pool area, wonderful restaurant and extremely pleasant and helpful front reception desk. They don't have a business office for computer use, but you don't need it with the degree of assistance that is provided for you. It is also an amazing, relatively quiet location, right […] at the beach. You will not want to leave to go home! Read moreGenuine Hotels.com guest review
"absolutely terrific, and great location"
Well located, renovated and retro cool. Good restaurant with innovative food (and good wine selection) at actually good prices. Room service prompt as well. Helpful staff, small clubby lobby, pool, and rooftop bar. A great destination and would no doubt be great place to take clients as well as friends.Genuine Hotels.com guest review
Excellent experience. The hotel is in a great location, close to the 3rd Street promenade and practically across the street from the beach. The hotel staff was incredibly nice. The room was clean, stylish, and quiet. The roof-top lounge has some great cocktails, and there are some nice locals who stop by to chat. The pool area is nice but small, which […] means the chairs can fill up quickly. Definitely recommend! Read moreGenuine Hotels.com guest review
"Like staying in a spacious apartment...."
This is my new favorite hotel. The room was spacious and roomy and gorgeous. Loved every minute of my stay. And the front desk staff was helpful, friendly, and accommodating. Will stay here every time when in town.Genuine Expedia guest review
Nice hotel on the beach in Santa Monica. Bit of a scene going on at pool and roof top bar.Genuine Expedia guest review
We started out rough with valet, but once that was resolved the stay was perfect, everyone went out of thier way to provide a great expierence, the staff from bartenders to maids were at the level of the Ritz in terms of guest serviceGenuine Expedia guest review
"Great hotel and location"
Do not judge this hotel by its outside appearance. It looks like an art deco from Miami Beach. However, the inside of the hotel is great. The staff and service could not be more helpful. Our bed was comfortable and we love the ability to open the windows to get the cool ocean breeze. We did not get a chance to visit the roof top lounge but we heard […] it was great. The hotel is across the street from the beach and two blocks from the main shopping and dining area of Santa Monica. We will visit this hotel again!!! Read moreGenuine Expedia guest review
"Romance in the Air"
Was pleasantly surprised with the Shangri la, one downsize is the standard rooms are small. That explains the no iron in the room. The bar on top is quite romantic, great views and ambiance. Worth the stay for the price.Genuine Expedia guest review
"Pleasing and convenient"
Casual and trendy... with lovely location on Ocean Blvd and within walking distance to 3rd St Promenade. Staff were obliging and responsive. My only beef, overnight parking was expensive and not forwarned !Genuine Expedia guest review
"Stylish Art Deco Hotel with GREAT SERVICE!"
Beautifully renovated. Staff top notch. Prices are competitive with other hotels in the location.Genuine Expedia guest review
"vintage motel with newer modifications"
The hotel is almost designed like a holiday inn but in a great location. The entrance is miniscule and the parking is poor. The rooms have great ocean views but are right in front of ocean blvd making traffic noise signficant. Great location but weird hotel.Genuine Hotels.com guest review
"Booked a suite - no sofa bed"
booked the little suite - no sofa bed. Had to have them bring a roll-away.Genuine Hotels.com guest review
"Exceeded our Expectations"
We had some reservations after reading some of the reviews on the Hotels front desk service, but we were very happy with our overall experience (arrival, stay and departure)Genuine Hotels.com guest review
"LOVED Shangri La!"
My husband & I stayed here for the first two nights of our honeymoon before leaving on our cruise to Hawaii and we absolutely LOVED it! The location was perfect - directly across from the bridge to the beach and just minutes from the promenade & shopping. Guest services was very attentive, welcoming & polite. They upgraded us to an Oceanview Deluxe […] Suite & sent us chocolate covered strawberries too! We LOVED the room! The bathroom/tub was HUGE & had a glass/see-thru wall into the bedroom which we thought was pretty neat. Even the valet guys were extrememly sweet & helpful. Great boutique hotel! Will definitely stay here again! Read moreGenuine Hotels.com guest review
"Good folks, great location"
The staff at every level, from the lot attendants, to the desk folks, housekeeping, to even the bartender when I went in simply to order a Coke, were extremely nice and helpful. The hotel itself is a bit dated, but not in a bad way. It has clearly been updated and maintained. The location is perfect in that it was in easy walking distance to meals and […] shopping. Plus the sunsets were spectacular. We would stay there again. Read moreGenuine Expedia guest review
"Reasonably priced boutique hotel"
This hotel has a superb location and good views. It is a recently refurbished art-deco style property from the 1930s. Overall it was very pleasant, but some details were a bit off-putting. The room interiors are nice (but small). The window frames were in terrible shape (looked like they had not been replaced in the remodel). The hardwood floors looked […] nice but when the person upstairs is walking around in high heels at 6 a.m., it's not so great. The water in the shower was never quite hot enough. The restaurant and bar downstairs was stylish, the menu was creative (example: crab cake po'boy sandwich) and food well presented. Overall, the hotel was presentable and good value for this area, especially for waterfront property. Read moreGenuine Expedia guest review
This hotel is in a great location for food, the beach and shopping - but not for a peaceful night's sleep. The windows were relatively soundproof, but we could still hear quite a bit of noise - especially at night. The tiled hallway floors allowed a lot of echoing and we could hear guests above, next door and in the hallways. That aspect aside... The […] room service was superb! The quality of food and selection we had was incredible! The food tasted great, the service was super-hero quick, and the portions were more than sufficient. Our room had a view of the beach, and the pier was a short walk away. The mall and 3rd Street Promenade were also nearby. Read moreGenuine Hotels.com guest review
"Close to beach and shops"
Lovely hotel!Genuine Hotels.com guest review
Awesome!Genuine Hotels.com guest review
I had to wait almost 3 hours in the afternoon to check in. I was told the wait would be short, but was left hanging out in the dining room. Only after I raised a fuss did the staff view this as a serious issue. Once I did, they did get a room and offered me wine, cookies and a free meal, but their system seems to need work still. Also, I left a valuable […] object in the room when I checked out. I called the hotel from the airport and was promised an immidiate return call, which also never came. When I called back, security said nothing was found in the room Read moreGenuine Hotels.com guest review
We try to stay at the Shangri La whenever we are in Santa Monica. Great views of the ocean and pier, and we can walk to restaurants and shopping. The hotel has a wonderful ambiance, and the sunset views from the rooftop bar are spectacular.Genuine Hotels.com guest review
"SHANGR lA EXISTS IN SANTA MONICA"
Excellent location, great room, I had a terrace suite with kitchen, and incredibly friendly staff from maids to front desk to the bar and wait staff.Genuine Hotels.com guest review
If you reserve a terracce suit; fight for a room just looking at beach. Do not accept partial beach view. Room number 600-601 are the good rooms with beach view and a extra room for your small child. You are paying the same amount. Breakfast is good. Restaurants and famous 3rd street shops are very close...Genuine Expedia guest review
"Great location an nice rooms"
The front desk receptionist was nice. They upgraded us to a larger room because our room wasn't ready at check-in time. The locatio is superb and close to the beach and third street. We enjoyed our stay there. Thank you!Genuine Hotels.com guest review
"Excellent location - and very welcoming ambiance"
Great location on Ocean Ave - and just a block away from 3rd St promenade. Hotel staff were consumate professionals - and every member of staff that we met during our stay were exceptionally friendly, which was why we would definitely consider staying at this hotel again.Genuine Expedia guest review
We loved this place as soon as we walked in. The staff was very helpful. The room we booked was not available , so they upgraded us and it was fantastic....It overlooked the ocean, the room was beautiful. It was my daughters 21st birthday, and she loved it!! Walking distances to the pier, and many of the restaurantes.Genuine Hotels.com guest review
"Great hotel and service"
Just had a one night stay. Fantastic service and great staff.Genuine Hotels.com guest review
"Great place hotel, cool deco vibe"
We got an unexpected upgrade from a regular suite to a two-bedroom suite with ocean views. The only bad thing about our stay was that it was too short. Excellent, attentive staff, great modernized art deco hotel.Genuine Hotels.com guest review
"Not standard Shangri La-old and pricey"
I was expecting the Shangri La standard but was disappointed with this hotel. Not like it looks in the pictures. Old, stale and not worth the expensive price tag. More like a 3.5 star hotel, not even a 4. There are lots of other great hotels in Santa Monica, right on Ocean Ave, that are better than this. Don't waste your money and be disappointed like […] me. Read moreGenuine Hotels.com guest review
"Hotel Shangri La in Santa Monica"
We absolutely loved the hotel! The staff was friendly and always helpful. The rooms were beautifully decorated. The two-bedroom suite was perfect for our family of five. Wish our stay had been longer and the weather warmer! Would love to return!Genuine Hotels.com guest review
"Overview of Hoetl"
Hotel was very, very noisy at night. My room was above the nightclub so it was virtually impossible to get sleep until the nightclub closed. Found the clientele in the hotel imcredibly noisy well until after 3AM and wandereing throughout the club (hallways and by the pool on my floor). Couple next door slammed doors and was screaming throughout the […] late night (Midnight until after 3AM). Did not get any restful sleep while in the hotel. Read moreGenuine Expedia guest review
I arrived from overseas and found out that when they say 3pm check in, they will let you wait until 3pm.Genuine Hotels.com guest review
The hotel is true Hollywood: all show and no go. I could give several unsatisfactory conditions I faced in this high priced locaton; however, I will only list my items of most concern. 1-the matress was King Size and indented to the extreme on both sleeping sides ... my back hurt from the discomfort; 2-the shower was beautiful but did not provide regulation […] of temperature ... it was either very cold or very hot and alternated every few seconds ... I could go on but why try ... Read moreGenuine Hotels.com guest review
Great location, friendly staff and loved the set up of the rooms around the poolGenuine Expedia guest review
I had stayed at The Fairmont one block away many times for business, but this hotel had been refurbished, so I gave it a shot. Very nicely done considering the building itself has not been updated much. Restaurant has great food, beautiful pool area and even a roof top bar with great views of the beach. My only issue is a billing problem I am still […] trying to resolve...other than that, great location and very nice interiors. Read moreGenuine Hotels.com guest review
"nice room bad service"
room service is bad. i asked a bottle of hot water for 3 times, finally i got. And the claenliness of my room is not good.Genuine Expedia guest review
have stayed many times in the hotel but this time the service was disappointing. The breakfast staff were slow and untrained. Other than that enjoyed the hotel very much.Genuine Expedia guest review
Food was awful, rooms are not clean enough. Also on the top of that, at midnight time fire alarm was tested. Shortly, in Santa Monica you may find better options for the same cost.Genuine Hotels.com guest review
Very comfortable, very conieniently locatedGenuine Hotels.com guest review
"Great Santa Monica Location"
Hotel Shangri La Santa Monica is in a great location - close to the Pier, SM Place and the restaurants/shops in the Promenade. Everything is accessible by foot once in Santa Monica. Check in procedure was very smooth and easy. Rooms are very well maintained with spacious bathrooms. Not much room for luggage storage though. The hotel has an excellent […] rooftop bar with oceans views and of Santa Monica Pier. Would definitely come back again. Read moreGenuine Expedia guest review
"Sparse accommodations with uncomfortable bedding. Great location but will try elsewhere next time."
The staff was flakey from the start. The suite I reserved was not ready when I arrive so they said they would call when it became available. The promised time came and went with no call so I phoned the hotel. The room was ready. Walked into an extremely sparse room. The size is nice but the furnishings were awful. Note the bedding—uncomfortable, thin […] cheap comforter, starchy sheets... The rooms around were almost all empty. The balcony was nice. It's great having a fully stocked kitchen in the suite. Los Angeles has a lot of hospitality options and I will stay elsewhere next time. Read moreGenuine Expedia guest review
room was a little small, but very updated.Genuine Expedia guest review
Thought we were staying for a get away, never expected such a great place to stay. The staff was so nice and the place was gorgeous. Thanks for making our anniversary great.Genuine Hotels.com guest review
Ideal location, just short walk to 3rd street which is pedestrian only, with lots of entertainment and the main place for shopping .also the pier is very close. It is our 2nd stay at the Shangri La, a very nice hotel with excellent staff, very helpfull, we had a good room with ocean view and comfortable bed, the only downside the wardrobe had very limited […] hanging space. Read moreGenuine Hotels.com guest review
Overpriced and overhyped, location only saving grace, the pretentiousness of the hotel was matched by clientele. Pool area was closed during our stay for private party..Genuine Hotels.com guest review
Good location, fairly clean, but expected more grand for the price. Felt a bit like a motel with the doors opening to the balcony walkway to elevators. Elevators were small. Service was excellent.Genuine Hotels.com guest review
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