Really enjoyed the hotel and stay. The only negative was having to get ice from the desk staff in the lobby.Genuine Hotels.com guest review
We had an amazing time, the staff was wonderful and courtesy. We love Aloft hotels and will be staying at one as much as possible when on trips. Thank you for a wonderful experience.Genuine Hotels.com guest review
Nice hotel, you guys normally get me better deals than what i paid. Overall it was a good stay though.Genuine Hotels.com guest review
"More hot water please"
If you want a hot shower at this Aloft, you better get up early or take one late in the day. It seems that their hot water heaters are not set to properly handle the 7AM load, the only hot shower of my stay was in the evenings.Genuine Hotels.com guest review
"Center of Frisco"
Loved the decor and the staff were friendly . the handle of the toilet was broken though.Genuine Expedia guest review
Great Place. Staff at the front desk was extremely friendly and helpful. It is great to come to a place that the people that check you in make you feel like they want you there. Rooms are comfortable and clean - Nice place walking distance to restarants and bars.Genuine Hotels.com guest review
"Overbooked and sent me away to another location."
Booked hotel near conference center in frisco, they over sold and switched me to Plano location after I had arrived at frisco location. No compensation, just "sorry we don't have your room."Genuine Expedia guest review
I was not satisfied with my stay at all. The service was less than stellar. The bed did not seem like it was freshly made when I checked in. There were two stains on the carpet. The back of the sliding door still had some sort of caulking in the back of it, I'm guessing from when it was built. I asked for a shower cap (was even willing to pay for it) […] and there was none to be found anywhere. The next day, when I came back to the hotel at 4 pm, the bed wasn't made, nothing was cleaned, no service done to the room at all. When I complained about it at the front desk, all the young lady had to say was " your room will be ready when room service gets to it". Needless to say, I complained to management. He was the complete opposite of what the hotel had shown until now. He apologized profusely and wanted to make sure he could do something to make up for our less than average stay. At the end, I was satisfied with his reponse to our complaint, but not satisfied with the hotel as a whole. Read moreGenuine Hotels.com guest review
"Close to our event"
It was a great place. It was a great location and the room was clean. We will certainly stay there again when we are in town.Genuine Hotels.com guest review
"I will definitely go back."
I travel a lot and I stay in a lot of different places for work. This will be added to my personal favorites. The staff was great. The room was clean and comfortable. I like the modern decor and It was close enough to every place I needed to go. The next time I return to Frisco, I will stay at this Hotel! No, I'm not getting paid for this review either. […] I just like it that much. Read moreGenuine Hotels.com guest review
The Aloft in frisco was great as usual. We will be back!!Genuine Hotels.com guest review
I really loved staying here.Genuine Hotels.com guest review
The hotel room wasn't clean to us. We had to change rooms and the new room still wasn't up to our standards. The shower needs to be deep cleaned. The whole room felt a little grungy. The location was great and the room's design was modern.Genuine Hotels.com guest review
"Great value for location, but no breakfast"
Loved every part of it but disappointed that they did not provide any included breakfast (not even continental) like other similar hotels at this price range.Genuine Hotels.com guest review
Everything was great and pretty comfortable, nice-looking hotel. The only thing I didn't like was the room across the hall from mine apparently had an accident. They had the mattress and the sheets laying out in the hall the entire weekend with an industrial fan blowing inside the room with the door open. Kinda ghetto. Also the air-conditioner didn't […] get very cold and in summer in Texas not a great thing. Otherwise really enjoyed it thanks. Read moreGenuine Expedia guest review
Air (AC) went out in the room. It took front desk a while to resolve the problem. Front desk put us into another room. Beyond that, service was great.Genuine Hotels.com guest review
Not bad for th price...some issues...need more convenient ice machines...and need drink machines...Also housekeeping should not share elevators with guests...I always had to move over for a laundry cart and crown guests.Genuine Hotels.com guest review
"Home away from Home"
The location is great and easy to get to. The rooms are very clean & modern. I stayed here for business but would stay again for leisure.Genuine Hotels.com guest review
The staff was excellent and friendly. I enjoy the Aloft hotels and this one lived up to my expectations. This location is near shopping and finding places to eat was not a problem in the area. It is also close to the North Dallas Tollway so going other places is pretty convenient as well.Genuine Hotels.com guest review
"Great hotel very clean!"
Great stay.... Free breakfast would have been nice tho.Genuine Expedia guest review
"Modern Motel Concept."
Great hotel concept. Good location with plenty of restaurants, shops, sports venues and a large indoor mall. Very nice rooms with modern decor. Excellent beds and big screen TV. Got an exceptional rate for this type of hotel.Genuine Hotels.com guest review
"Very nice hotel and location"
I have stayed here multiple times and would recommend this location.Genuine Expedia guest review
We heard people talking loudly until 2am. It sounded like it was coming from outside around the pool. Next time we will ask for a room that faces the front of the hotel.Genuine Expedia guest review
Aloft is always a nice change of atmosphere from the regular business class hotels.Genuine Hotels.com guest review
"Nothing to write home about"
Very modern hotel. The staff was friendly. I wasn't impressed with the room itself though. When I arrived the air in the room was off so it was hot and stuffy. I turned the air on and went downstairs to the bar for an hour while I waited for the room to cool down. A/C worked great once it cooled down. The room itself reminded me of a bachelor's pad. […] It didn't have the cozy feel I typically like in a hotel. The bed was okay. Overall, I didn't think the hotel was worth the money I spent. There is NO way I'd stay there paying full price. I most likely won't stay there even paying a discounted price. Read moreGenuine Hotels.com guest review
It was good. Minor problems with door key and potty in the bathroom, but hotel staff took care of things right away. Location of hotel was great.Genuine Hotels.com guest review
"Nice Hotel/Unfriendly Staff"
This hotel is very clean and comfortable. The rooms are very nice but nothing extraordinary. If you are looking to stay close to areas near Frisco it is ideal.The room was very comfortable and clean. The pool as well as indoor and outdoor lounging areas were all comfortable and appeared to be near new. Our concerns were with the staff, excluding housekeeping […] which did a wonderful job. The staff act as though they think the hotel is in Beverly Hills. They were unfriendly and acted "put off" when you asked questions about nearby events and costs. The one night we went to the hotel bar, they were out of 6 items on the menu at 9 p.m.!! For the price, choose the Holiday Inn Express one block away. Read moreGenuine Expedia guest review
"hard beds & noisy a/c"
Hotel was pretty cool, except for the fact that the beds were as hard as a rock & really lumpy & the a/c's in the room were the below window type units & not the units like you have in your house. They were very noisy & make it hard to hear TV without disturbing neighbors. Every one at hotel really nice & a cool place to hang out.Genuine Hotels.com guest review
Every year, we go to Frisco for the Buffett concert. Last year, we stayed in the hotel right next to Aloft. Excellent experience. This year, we chose Aloft bc friends were stating there. Never again. Ever. The staff is not very friendly. And even though I paid for my room in full via hotels.com months ago, aloft charged me an additional $100 fee. (But […] marked my room key holder as pre-paid.) The elevator (on the left) had a dirty piece of fabric hanging in it. Smudged brown stuff. My king room is tiny. The confined space is definitely an issue for someone with mobility issues. There is no bath tub. There isn't really privacy in the bathroom. There isn't a closet either - just a small shelf area (resembles a book case) that you could hang 3 to 4 pieces of clothing - but there is no place to put your suitcases to have them out of the way. And in a tiny room- this becomes an issue quickly. The micro-fridge is under the bathroom sink. The hair dryer only has a "low" setting - so even that was less than expected. Needing ice? Don't expect an ice machine on your floor. We had to walk down to the bar and ask the bar tender to fill our ice bucket. In the interest of fairness - aloft did have 2 positives: 1. A small room safe for your valuables 2. A plug in device to stream movies from your laptop. (Which is good since ppv movies are $17.99!!) We will be going back to the hotel next door. Read moreGenuine Hotels.com guest review
Service was great. Roberto drove the shuttle and was more helpful and kind and left enough of an impression for personal service, that I will stay in the hotel again. Frisco, Texas was where I stayed.Genuine Hotels.com guest review
"3 star place nothing more"
The place is sort of urban chic but really nothing to write home about. The discount was nice but I couldn't see paying the full rack to stay here.Genuine Hotels.com guest review
I definitely enjoyed my stay there and will look for them for future hotel stays. They room was clean and very well decorated. The flat screen TV was a pleasure to look at and the Custodial was very good as well. It was located in a very nice area and the desk personnel was very nice and helpful.Genuine Hotels.com guest review
I've never had a bad stay at this hotel. This time was no exception either. Great location, great service, great bed. You can't go wrong here.Genuine Hotels.com guest review
"Hotel is located where I wanted to stay."
It was ok and it was in the town I wanted to be in.Genuine Expedia guest review
"Maybe your to hip for me."
The most uncomfortable part of my stay was the glass wall in the shower that faced the bedroom. Although the glass was frosted it still made so uncomfortable I showered in the dark. And the platform bed that it was on constantly slipped and slid all night long, and it was very uncomfortable. The service staff was very friendly, and the bar area was […] lively. But I likely will not stay again for the bed and bath discomfort since these are things not likely to change. Read moreGenuine Expedia guest review
I definitely should have stayed elsewhere....the rooms are too small for my tastes! Equipped with everything you need but way too compact. As I first walked up from the entrance the parking lot looked extra dirty for the area of town....then I looked up while walking into the lobby..black smudged fingerprints everywhere...hmmm and to top it off I have […] to PAY for breakfast??? A joke. But I love contemporary design so I give the aesthetics a 8.5. Read moreGenuine Hotels.com guest review
This hotel was amazing, location location location is GREAT. What's makes this hotelbawesome is that it is by a ton of places to eat and shop, literally 2 minutes away from the mall. Love the cleanliness of the hotel, service was on point. They have an outdoor pool and bar, however, bar is open later around 6 for Happy Hour. Frisco is an amazing place […] and we plan on coming to visit, especially staying at Aloft hotel. Read moreGenuine Hotels.com guest review
This hotel was in a great location for things we were wanting to do in the area - Mall, IKEA, etc., and wasn't super-expensive. The modern feel was nice, but the bed could have been more comfortable - it definitely made us appreciate ours at home more! Also, the key card system wasn't working during our stay, so we had to be let into our room by an […] employee every time we needed in - that was kind of a hassle. Read moreGenuine Expedia guest review
I stayed for two days and was out most of the day. I was visiting my friend. The only thing that I didn't like is that on the second day somebody pulled the fire alarm and we had to evacuate the building early in the morning.Genuine Expedia guest review
"Would not Honor My Advanced Payment tru EXPEDIA"
Book the Room & Paid $ tru Expedia. Upon arrival they would not Honor my paid reservation thu EXPEDIA . Stating there WAS NO VACANTCY>>> CAN I PLEASE get a refund ??????????????????????????Genuine Expedia guest review
I just want to start off by thanking hotels.com and Aloft hotels for letting me change my reservation last minute. They didn't have to do that but they did. They have great customer service!!! As for the hotel itself, what a great place. The lobby is relaxing and they have so many things for you to do. You can just sit and relax, get a drink at the […] bar, or play pool. My girlfriend got to swim in the pool which was open at the is time of the season. The room was clean and very nice. I would highly recommend this hotel to everyone and I will definitely stay at any aloft next time I travel. Read moreGenuine Hotels.com guest review
"Nice new hotel"
We usually stay at homewood suites but chose Aloft as we were traveling with our pet. Nice hotel with a nice cocktail bar downstairs and outdoor deck. Rooms are nicely designed, high ceilings and good bath products. Hair dryer is of good quality (I do hate those cheap ones they put in some hotels).Genuine Hotels.com guest review
"Upbeat hotel, ultra modern"
Clean and comfortable, couldn't find and ironing board and iron? Health club facility was very nice ! Lobby area was comfortable! Rooms were small but appointed very well!Genuine Expedia guest review
Only made the reservation for the Saturday shuttle to find out the shuttle doesn' t run at the hotel on the weekends. Luckily several of us were under the same impression and the manager made it happen b/c they had an extra employee that could leave the property. We live 15 miles away, we would have UBER cabbed from home if we knew the shuttle didn't […] run on the weekends. I was very specific when I made my reservations and they assured me it was good. Read moreGenuine Hotels.com guest review
"Close to everything"
It was a very nice hotel. They do offer a small breakfast for guests, mainly fruit and coffee. We would defiantly stay here again.Genuine Hotels.com guest review
"Great modern rooms"
The room & linens were clean. The staff was friendly & welcomed our dog with treats. The only draw back is that the room was on the first floor and everyone someone entered or left you could hear the door slam shut. Would suggest a I'm the second floor.Genuine Expedia guest review
"great location for shopping"
Carpet was extremely dirty. We had a very small dog and were put in a pet friendly room - which was expected, but do they ever clean that carpet? Just nasty. Price of room was very reasonable.Genuine Hotels.com guest review
really nice for the price. AC could have been a little colderGenuine Expedia guest review
Relatively small room but with a clever and effective use of the space. Overall very comfortable.Genuine Hotels.com guest review
"Great place to stay"
Great hotel, had a few problems in the past but everything was grand this stay. Love the location and the hospitality. Staff friendly and helpfulGenuine Expedia guest review
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