IT WAS GREAT! THE STAFF WAS 5 STAR!Genuine Hotels.com guest review
Have stayed here many times. Comfortable bed, good size room. Always enjoy our stay. Would highly recommend especially if you are able to get discounted deal on expedia!Genuine Expedia guest review
Nothing special about the hotel, but it was clean safe and affordable. Service problem checking in at the front desk due to computer downtime, but the staff were pleasant.Genuine Hotels.com guest review
"Great hotel for the price"
Good area for shopping and food, not much entertainment choices.Genuine Expedia guest review
I've stayed at the Aloft in Frisco many times. It's very "trendy" but I love the location, and it's actually competitively priced with surrounding hotels. Me and my daughter stayed three nights, and it was nice to be able to walk to most everything we needed. Target, FroYo, BestBuy, Genghis Grill, Gatti Town, Half Price Books. It's a great location. […] The hotel has a good bar that I got to see some in town friends at after my daughter went home with her mom. So why 3 stars? Why a 1 on hotel service? I was there Saturday at 2pm. There was no fridge in my room. I immediately went back down and advised them of this. They said they would get it taken care of. I left Tuesday at noon. I spoke to two other employees on Sunday and Monday who said the same thing. When I left there was still no fridge. It isn't a massive problem, but I would like to buy a chocolate milk for my kiddo and have it available for her later. I like to buy an energy drink at the gas station and store it for my checkout day. The last time we stayed there, my daughter was sick and had antibiotics that had to be refrigerated. The big problem is, I had to ask three times and NOTHING was done about it, not even a call to say "Sorry, we don't have any spares". Very poor service. Read moreGenuine Hotels.com guest review
"Close to daughter"
Great hotel and great staff! Wish the coffee in room tasted better and the mattress was fluffier but still a great hotel for the price.Genuine Hotels.com guest review
"a comfortable place to rest"
the best of four hotels we stayed in on this trip. comfortable room with all the needed amenities.Genuine Hotels.com guest review
I enjoyed my stay this was a great Valentines get away..Genuine Expedia guest review
"Very nice and clean"
We were very pleased with our stay and the cleanliness of the room. We were surprised when checking out to find that the hotel was pet friendly. We never saw any pet stains or odors. The hotel is very modern but still comfortable and inviting.Genuine Hotels.com guest review
The reason for the lower rating on the rooms was because of the beds!!! Miserable!!! They were like the uncomfortable and hard futons from college days!! And we r not ancient by any means to where we r picky about the beds. We r n our mid 30s and we woke up miserable. We hardly got any sleep! Rest of hotel was great except brkft is expensive!!Genuine Hotels.com guest review
Can always count on a good stay at aloft.Genuine Hotels.com guest review
"Nice hotel easy to get around the area"
The hotel itself was nice and as were the rooms. Very comfortable and clean. However we ended up on the ground floor in a room next to a hallway door that made a TON of noise all night and all morning. It was pretty bad. Avoid room 113 and you'll have an excellent stay. Can't for the life of me figure out why the giant industrial door is even necessary […] other than maybe aesthetics. Read moreGenuine Expedia guest review
"Reasonable price for prime location and condition"
Overall, great impression. Aloft made an unexpected overnight stay affordable and comfortable. The only negative was having a hotel clerk that was unaccommodating. I found a better rate online than they offered over the phone, even after I stressed that price was a factor in my decision to book. Then I was accidentally sent to a room that was still […] occupied. I will be back, because a different clerk the following morning was great, but customer service could still be improved across the board. It is a huge factor in overall impression. Thanks for the stay. Read moreGenuine Hotels.com guest review
This was one of the nicest hotels I have ever stayed in! Staff was very attentive and helpful. The room was Awesome and the bed was super comfy! I would recommend this to anyone that needed a nice hotel!Genuine Hotels.com guest review
"perfect location for hockey team stay"
clean, comfortable, friendly staff. perfect location, only issue was 16th birthday party in lobby all night until 11pm, no room for us! :0 but they were having fun and were friendly!Genuine Hotels.com guest review
"Aloft. Frisco Tx"
My fav hotel hands down. I recommend it to all my co-workers and colleagues. Quick easy clean hip fun. Very business trip friendly. So much so that I use it for leisure. Highly recommended and satisfiedGenuine Hotels.com guest review
"Dirty floor and odor"
When I got off the elevator on the second floor, the floor was filthy and there was a bad odor throughout the hallway. Its a nice hotel and I just didnt expect this coming off of the elevator.Genuine Hotels.com guest review
We love the Loft style hotels, but were disappointed with this one in particular. We found a goldfish cracker under the desk (that you see as you walk into the room), trash just under the corner of the bed, trash on the top shelf that you'd only be able to see if you were cleaning the sink or mirror. There was mold in the shower that made this look […] like it was my mom's old house from the 70s. The hotel staff was very kind & answered all of our questions. Read moreGenuine Hotels.com guest review
The shower and bathroom were dirty and moldy. It did not appear that they cleaned the shower before we arrived. We would not stay at this hotel again.Genuine Hotels.com guest review
"Very nice and comfortable"
Very convenient to shopping and dining, wonderful stay, great staff!Genuine Expedia guest review
Very good stay but the shower leaked onto bathroom floor.Genuine Hotels.com guest review
"They loved it!"
I booked this for our daughter and son-in-law to come up from Houston for a late Christmas, and they were thrilled! They fell in love with the layout of the room, the big screen TV up on the wall and the overall contemporary feel. Check out the bar for a great place to just relax. They said it was a perfect combination of being upscale without being […] stuffy! Thanks for making their Christmas trip so wonderful! Read moreGenuine Hotels.com guest review
"Great pet friendly hotel"
Hard to beat if you need a pet friendly hotel. This was our second stay, and we will use it again.Genuine Hotels.com guest review
"clean and nice"
Would stay here again.bGenuine Hotels.com guest review
"a little dirty?"
Overall ALoft was fine, but there were questionable stains on the sheets and holes in the towels suggesting that the staff either does not have a policy for apparent cleanliness or the room price is too low to afford to replace items. I want to assume that the items had been laundered before we used them as my family knows the owner of this hotel. However, […] you know what they say about people who assume... Read moreGenuine Hotels.com guest review
"Frisoc- Hotel center, lots of room"
suoper nice puple and the place is very clean, has a bar,never made it to the bar,it was closed ehen I returned at night. Iwould stay here againGenuine Expedia guest review
"Very modern but nice!"
It took me a little while to get used to the modern décor and the loft/urban look of the room. But it was extremely functional and I liked the food and bar that was available. I was pleasantly surprised and would come back again!Genuine Hotels.com guest review
"Very dissatisfied customer"
I was very disappointed with the service received at The Aloft Frisco. My husband and I were booked there following my jobs Christmas party and as soon as we arrived we were advised they over booked and would have to escort us to another hotel in the area. This was unacceptable for the following reasons...1) My husband and I live Fort Worth so the chances […] of us being back in Frisco are unlikely 2) As soon as Aloft discovered they over-booked they should have contacted me by phone 3) I had to waste my gas driving all the way to the Comfort Inn 15 minutes up the road. We were excited to stay at he Aloft and have a 'parents night out' without our children and to not have things go as planned was extremely disappointing. If this is what Aloft considers good customer service I would never book at this hotel again nor would I recommend them to friends or family. Read moreGenuine Hotels.com guest review
Great stay wonderful atmosphere and a friendly staff.Genuine Hotels.com guest review
"Oh well !!!!. That was the Hotels response."
We didn't get to stay. Aloft made the choice to only provide us with a King instead of the double queen I booked. Guess the Dallas/Green Bay football game had more appeal for the hotel to book those customer a higher room rate then my online booking rate. Money rules!!!!!Genuine Hotels.com guest review
Staff was rude and seemed to look down on usGenuine Hotels.com guest review
Great place. Very convenient for my needs.Genuine Hotels.com guest review
I have stayed at an Aloft on two other occasions. All previous visits were outstanding. I arrived at the hotel around 10:30 PM. The first issue was that my TV remote control was inoperable. I contacted the front desk and they agreed to bring me batteries. A half hour later, the batteries had not arrived. After contacting the front desk again, they brought […] the wrong size batteries. The remote control was eventually switched out. On this particular visit , my room was adjacent to the elevator shaft. The elevator needed to be serviced and rattled the entire night. Each time it rattled, it finished with a loud bang. This began at 11:45 PM and continued the entire night. At 4:00 AM, I contacted the front desk and they offered to switch my room but there was no need at that point. Upon check out they gave me points that equated to a free night. Read moreGenuine Hotels.com guest review
"Great Modern Hotel"
My wife and I stayed here for 5 nights while on Thanksgiving break, and we really enjoyed it. The hotel and the room were very modern and non-traditional which we liked. One of the best perks was the big TV mounted on the wall. It was connected to a convenient box on the table where you could plug in any electronics you happened to bring with you via […] HDMI, composite cables, etc. I brought my Wii U and played games on the big screen every night. The bed was pretty comfortable, so no issues there. The walk-in shower was really nice, though there was a small gap where the shower door closes which allowed a lot of water to get through onto the floor if you're not careful. The bathroom sink was one of those vessel sinks raised up from the counter which was fine, but you have to be careful of splashing water everywhere if you are spitting into the sink after brushing your teeth. The hotel had a cool program where they would give you a $5 voucher for each day you opted out of room cleaning service. We took advantage of that every day so we got $20 total which we used to buy snacks from their lobby. I think they let you use the vouchers to buy drinks from their bar too. The location of the hotel was perfect not only because it was close to our relatives houses, but also because it was super close to the Stonebriar Mall and other shopping areas. Overall, the experience was very positive and we would absolutely stay here again. Read moreGenuine Hotels.com guest review
"Great location & close to everything you would nee"
Nicve hotel & clean lobby & bar area.Loved sitting by the fireplace as it was in the 30's the weekend we stayed there.Genuine Hotels.com guest review
"Very nice & affordable"
I had a wonderful experience at the Aloft @ Frisco. The room was very nice an clean the only problem was the room's climate control system had some problems but other than that a great hotel.Genuine Expedia guest review
"Absolutely fabulous... Contemporary...."
We had a great time .... Everything you need .... Simple.... Cool.... And perfect for a romantic night awayGenuine Expedia guest review
My fiancé and I were looking for a night away and this was a random hotel we didn't expect much from it being only 3 stars but I give it 5Genuine Hotels.com guest review
This hotel is definately not status quo but that's ok. It was clean comfortable and unique. It's a must try. I think you'll like it.Genuine Hotels.com guest review
"Our room smelt like dogs"
Dogs need to be outside nothing a hotel roomGenuine Hotels.com guest review
The rooms were filthy. They didn't spend much time cleaning them. Our first room had food in the fridge and once we opened it the whole room smelled, the toilet didn't work either so we changed rooms, which was no problem. The second room had dirty underwear next to the bench. Definitely won't be staying there again.Genuine Hotels.com guest review
"FC Dallas Trip"
My husband and son stayed in this hotel before attending the FC Dallas game at Toyota Stadium. They loved everything about the hotel EXCEPT for getting a room with one king bed instead of the double queen room we booked. When they checked in around 1:00 am, the one king bed room was all that was left. Advised by Hotels.com that the room type is not […] guaranteed upon arrival. Read moreGenuine Hotels.com guest review
"Awesome Hotel in Awesome Area"
Loved everything about this hotel. We checked in to find out it was happy hour at the bar. We were very happy with our super clean quiet room and the beds were extra comfy. There was so much to do in the immediate area and the hotel also offered a shuttle. Will stay again definitely.Genuine Hotels.com guest review
it was very comfortable. the staff was nice and the facilities were cleanGenuine Expedia guest review
"Great hotel experience!"
Overall very pleasant experience! Everybody was friendly and hotel was very clean.Genuine Hotels.com guest review
"Amazing hotel! Great stay!"
The Aloft is a beautiful new and modern hotel. The staff was extremely friendly and allowed us to check in early. Because we were with friends, they even let us all stay on the same floor. The rooms were very clean and cozy with a huge flat screen tv mounted on the wall. Loved that the toilet and shower were behind a hidden wall in the bathroom - very […] private. Will be bringing my dog next time now that I know they are also pet friendly. Would definitely recommend this hotel to anyone! Read moreGenuine Hotels.com guest review
Hotel was great. Also first time booking with hotels.com and was great. This was an emergency booking ....rep was quick and pleasant. Will use both again.Genuine Hotels.com guest review
We booked this hotel originally because of its proximity to IKEA which is right down the road. We were pleasantly surprised to find that it also backed up to a large shopping center. We were able to shop and dine out without even getting on a road. (The parking lot had access to the shopping areas.) The hotel itself was very enjoyable. It was clean […] and comfortable. The only thing I wish it had was complimentary breakfast, but it wasn't that big of a deal. We would definitely stay at Aloft again. Read moreGenuine Hotels.com guest review
"Not Holding up well"
When this Hotel 1st opened, I enjoyed it, recommended it to many people, and put my team in it for a week of meetings. I recently needed to stay in a local hotel and based on my past experience, stayed here. Let me say the place has gone down hill, it is looking worn down and not well kept. I will no longer recommend this placeGenuine Expedia guest review
Got a great deal, loved the room, had everything I needed, great location! Loved the lounge/bar, very convenient. Will come back!!Genuine Hotels.com guest review
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