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1 room, 2 adults
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3 Kingdom Street, Sheldon Square, Paddington, London, England, W2 6BD, United Kingdom, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 1,531 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.5
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Convenient for Heathrow Express"
Affordable, convenient option if flying to Heathrow. Close to Paddington .
Genuine Hotels.com guest review
1 night trip Mar 15, 2014
MB
US
4.0 / 5Excellent
"great location"
very close to paddington station / nice very clean surronding area /restaurants 2 mins walkig distance paddington 5 mins away very nice location hotel comfortable 4 star rating small rooms but clean expensive restaurant /not great menu no portarage service tpical london taxis available on request over all will stay there again becoz of the area .
Genuine Expedia guest review
Other trip Feb 7, 2014
SHEFALI
US
3.0 / 5Good
"Odd Location"
Nice hotel but only for a one night business trip. Not much to do in surrounding area. Rooms are nice, but awful views of train tracks.
Genuine Hotels.com guest review
1 night trip Jan 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice good hotel"
I enjoy my stay the hotel very good very clean the food very good
Genuine Expedia guest review
Other trip Jan 15, 2014
Ali
US
4.0 / 5Excellent
"Great central location for exploring london"
My husband, daughter, and I stayed at the novotel for a week in December. The executive room we ended up with was cramped for 3 but doable. We were glad to have included the breakfast as part of room rate. The neighborhood is a quiet business Park with easy access to paddington station, which provides direct access to and from Heathrow and the underground. Overall, the novotel paddington worked really well for us as a base of operations; as a frequent business traveler, I know it would work great for that purpose too...it's just not a place to hang out at.
Genuine Hotels.com guest review
7 night family trip Dec 19, 2013
Laura
US
2.0 / 5Fair
"Near yet so far"
For those eager to be right at Paddington think again. It is a trek with luggage. Hardly a hop and a skip. Room was small for high rate. And while I remember stellar buffets of yesteryear at Novotels this is just a fair one. On the upside really lovely, hard working and caring staff. They want to deliver the best. It's just they don't have a terrific location, room size or even buffet to hit a home run.
Genuine Hotels.com guest review
3 night trip Dec 16, 2013
A Traveler
US
4.0 / 5Excellent
"Great location"
Great hotel in a very convenient location by Paddington station. I arrived late and the staff were very helpful in getting me checked in. The room was clean and comfortable and everything worked great. I recommend this hotel and wild defiantly stay again.
Genuine Expedia guest review
Other trip Nov 23, 2013
Scott
US
5.0 / 5Outstanding
"Quite substantial"
It's simple and tidy. And the utilization of space is very good. It's close to Paddington station but Bakerloo line is quite far. There're some cafes and a supermarket in that area. The breakfast was average.
Genuine Expedia guest review
Other trip Nov 11, 2013
Jean
US
4.0 / 5Excellent
"Close to Paddington"
Though I have stayed here before and it is close to Paddington, it is difficult to find at night though only a ten minute walk away. There should be detailed directions on your website. It took me almost an hour to find it. Check in was easy and the room was quiet and comfortable.
Genuine Expedia guest review
Other trip Oct 22, 2013
Nancy
US
5.0 / 5Outstanding
"This place is amazing."
Everything within the description was spot on with this hotel. Though I didn't get time to enjoy the amenities mentioned and offered, I really appreciated the staff's helpfulness when I was having technical difficulties with my laptop and their wi-fi.
Genuine Hotels.com guest review
2 night trip with friends Oct 6, 2013
Quang
US
5.0 / 5Outstanding
"Very nice stay"
Great proximity to Paddington, within office complex. Food in very close proximity, excellent breakfast. Nice staff.
Genuine Hotels.com guest review
2 night business trip Sep 22, 2013
Chad
US
5.0 / 5Outstanding
"Easy to get to all things"
The stay was great. Too short. Gret hotel and easy to reach things from the tube. Very clean and hotel personnel very helpful.
Genuine Hotels.com guest review
3 night trip Aug 26, 2013
A Traveler
US
4.0 / 5Excellent
"helpful"
Staff was very helpful, especially Adric, who helped us with our arrangements to the airport. Very nice staff. Great environment. Close to underground. More of a business hotel, but doable. Breakfast is at a discount if you order ahead and worth it.
Genuine Hotels.com guest review
4 night business trip Aug 1, 2013
kelly
US
5.0 / 5Outstanding
"Novotel at Paddington is great!"
This fairly new and modern hotel surpassed our expectations when it comes to room comfort and cleanliness. The breakfast buffet offered a nice variety of cereals, fruits, breads, jams as well as eggs, bangers and cold cuts. The location of hotel is not perfect as it feels isolated from the city life but offers peace and quiet. The walk to and from Paddington tube and railway station takes about 10 minutes. It has no obstacles such as stairs and therefore is very doable even with luggage (preferably on wheels).
Genuine Expedia guest review
Other trip Aug 12, 2013
Katarina
US
5.0 / 5Outstanding
"Close to Paddington Station and great staff!"
Great staff, very knowledgeable about sites in London. Accommodating and provides immediate service upon request. Good restaurants around hotel and neighborhood. Easy walking access to Paddington Station to allow subway. Clean city.
Genuine Hotels.com guest review
4 night family trip Jul 27, 2013
A Traveler
US
5.0 / 5Outstanding
"A new hotel close to London canals direct to Camde"
Fantastic for childerns having PlayStation in the rooms and a swimming pool , close to paddington and close to a public hospital. the hotel is new and the staff are kind . for me a good air-condition is important that hotel have it.
Genuine Expedia guest review
Other trip Jul 30, 2013
Ronen
US
4.0 / 5Excellent
"Convenient location to Paddington"
The room was comfortable and quiet. I barely heard any noise (e.g slamming doors, plumbing, noisy guests.) The hotel was was about a 5 minute walk to Paddington. It is located alongside the tracks near the station on the opposite side from the entrance, which means one has to walk all around to get to the hotel. It not a difficult walk for the average person, but the cobblestone path along the canal was not so easy on rolling luggage. The hotel is in a business district which is quiet on the weekends. There is store nearby open late to buy food and drink (good option when you just want snack without paying hotel prices.)
Genuine Hotels.com guest review
3 night trip Jun 6, 2013
DMB
US
5.0 / 5Outstanding
"walking distance from the train station"
We chose this hotel as it was walking distance from Paddington train station which has an express train connection to Heathrow. We were surprised at how nice the place was. We have stayed at other Novotel properties and this one was by far the best. Great spacious room. Nice friendly stafff. Great amenities. Our room had breakfast included and the breakfast was of top quality as well.
Genuine Hotels.com guest review
3 night romance trip Jun 13, 2013
Sac C
US
4.0 / 5Excellent
"Pleasant modern hotel close to train station"
This was a nice hotel in a safd location only a few minutes walk from Paddington station. Staff were polite and helpful. Our room was clean and had a modern decor and fittings, though small. There were 3 of us - myself, my husband and our 18 year old daughter and it was a bit cramped with a double bed, a sofa bed, and a small bathroom. I usually like to unpack and put our clothes in the closet and drawers, but there was only a small closet and a small cabinet with 1 drawer to use. Still, the room was sufficient for our needs. And we liked the close proximity to Paddington, which is a major train hub and easy to get to Heathrow and St. Pancras from there.
Genuine Expedia guest review
Other trip Jun 17, 2013
Gen
US
5.0 / 5Outstanding
"Great location and hotel"
This hotel is in a great location near the paddington train station and easy access to the uNderground . The area is nice and clean at the end of a business park. rooms were clean and staff was very helpful. The breakfast buffet had great variety and was well organized and stocked.
Genuine Expedia guest review
Other trip May 13, 2013
Diane
US
3.0 / 5Good
"Probably okay for one night stays."
Hotel is located in difficult place to get to anything as security barriers prevent cabs from queueing at hotel. You must order a cab in advance. Paddington station nearby can be used for the Underground however. Hotel is located at far end of office complex. There is no nearby shopping Rooms have one drawer as storage space so you cannot unpack. Rate reflects location. I would not stay here again.
Genuine Expedia guest review
Other trip May 5, 2013
Bud
US
4.0 / 5Excellent
"Enjoyed the stay"
Hotel is located in a business park, but less than 5 min walk to Paddington train station. Hotel staff was great; breakfast was good and filling. The only issue is that they never put enough towels in the room. Booked hotel for 3 persons and had to call for towels to accommodate all 3 of us 4/5 days of the stay. Staff promptly responded, but still should not have been necessary.
Genuine Hotels.com guest review
5 night family trip Apr 5, 2013
Leslie
US
4.0 / 5Excellent
"Perfectly Basic"
First the convenience of walkable distance to Heathrow Express and Underground and the small & cozy do-it yourself size of the hotel. Unfortunately the pricing was exorbitant considering Virgin Atlantic flew me over 4,00 miles & back and provided two meals with sleeping accommodation there is something drastically wrong with $300/day rate for a basic hotel???
Genuine Expedia guest review
Other trip Apr 6, 2013
August
US
5.0 / 5Outstanding
"Beautiful hotel with great access to transportatio"
The Novotel Paddington is a lovely hotel, with a modern styling. My husband, 14 year old son and I stayed for a week. We arrived quite early (9:30am) and our room was not yet ready, but they offered us the opportunity to upgrade to an executive room that was available at a very reasonable cost I highly recommend it since it came with free wi-fi, as well as a Nespresso machine. The rooms are spacious (for the UK). The bath had a separate shower and bath and a very unique sink (filled from the side). Very peculiarly, the toilet was in a separate room not accessible from the main bath which was occasionally useful but sometimes inconvenient. The bed and bedding was comfortable, the temperature very pleasant. Beside the bed are two little shelves which were quite handy for nighttime essentials. There is a nice flat screen tv and a desk. My only real complaint with the room is that there is virtually no drawer storage, which meant we had to keep our clothes in the suitcases which is not a problem for a short trip but not convenient for a longer stay. There is a great Chinese restaurant very close by, as well as a Sainsbury Local (grocery store), a Pret-a-Manger, Starbucks and a bar/grill. It is a close walk to Paddington (less than 10 minutes) with great access to many tube lines and the Heathrow Express. All in all a great find and an enjoyable stay.
Genuine Expedia guest review
Other trip Apr 5, 2013
El
US
3.0 / 5Good
"A typical Novotel experince"
A typical Novotel experience with no surprises. Efficient and functional. Breakfast buffet is uninspired and monotonous and lacking in variety. No complementary water in superior rooms. Front desk is efficient. The restaurant staff get a bit overwhelmed during the peak breakfast time. Location in Sheldon square near Paddington station (about 0.7 to 0.8 kms along a water canal).
Genuine Expedia guest review
Other trip Apr 1, 2013
GK
US
5.0 / 5Outstanding
"Lovely Hotel near Paddington"
Gem of a hotel within easy walking distance of PaddingtonStation
Genuine Expedia guest review
Other trip Mar 26, 2013
A Traveler
US
4.0 / 5Excellent
"Great value but not a great location."
Great hotel for the price, the best value I have encountered in London. The location is less than optimal for a tourist, though. It is located in the middle of a large office park near Paddington Station. You have to take a fairly long walk to the station and then go by train in order to get anywhere. It is a very un-walkable location. At night and on the weekend the office park is empty so you wind up walking through an area that feels abandoned and might be uncomfortable for some.
Genuine Expedia guest review
Other trip Mar 4, 2013
MikeInWeHo
US
5.0 / 5Outstanding
"Great Hotel and facilities"
The staff at the Hotel were very assisting and pleasant. We really enjoyed our stay for the short amount of time.
Genuine Expedia guest review
Other trip Feb 14, 2013
John
US
5.0 / 5Outstanding
"A Hidden Gem"
Before arriving at Paddington Station, we printed out a map to help us find this hotel; this is essential if you are unfamiliar with this part of London. The location is superb for underground & train access, and for setting out on walking tours. However, a single female traveler might not like the trek from Paddington Station to the hotel late at night. We stayed for 7 nights, over Christmas. Note that our review of the hotel itself is limited, because we didn't use the athletic facilities, visit the bar, or dine in the restaurant. However, our room was great -- very clean, quiet (double windows keep out all traffic & railway sounds), comfortable beds, excellent bathroom facilities, lots of fresh towels, adequate closet space, attractive decor. The only reason for rating the "service" at 4 to 4.5 is that there were problems with the "wake-up" call service. It's an automatic system that kept messing up: some mornings, we didn't get the requested call at the correct time; other mornings we got a wake-up call when we hadn't requested one. Best to rely on your own alarm. We would definitely stay at this hotel again.
Genuine Expedia guest review
Other trip Jan 2, 2013
A Traveler
US
3.0 / 5Good
"Close to Paddington"
Front desk was a bit disorganized. My room key did not work when I checked in until replaced twice. Restaurant food was average.
Genuine Hotels.com guest review
2 night business trip Nov 16, 2012
A Traveler
US
4.0 / 5Excellent
"Good choice"
Perfect location for the ones who choose paddington as their transportation base Wireless is free for only executive suits but should be free for all That's the only negative point
Genuine Expedia guest review
Other trip Nov 20, 2012
Couple
US
4.0 / 5Excellent
"good location for in and out travel"
Location was between a freeway and very busy train station. We slept on the train side of the hotel and it was suprisingly quiet. Hotel was located in small business center with access to Pret (fast fresh food), Starbucks (coffee), and Sansbury (grocery store). Great access to tube, Heathrow express, and train.
Genuine Expedia guest review
Other trip Nov 8, 2012
Susan
US
5.0 / 5Outstanding
"Great stay at the Novotel"
We were very concerned about finding the Novotel in London. We didn't have any problem finding the hotel. We followed the signs of Shelden square and we were there less than a 10 minute walk from Paddington. I am so glad we stayed near the Paddington station as were able to get there very easy from the airport on the train. I had made a mistake on arrival day and they called around to get another hotel. They really went out of their way to help. The breakfast was delicious. I have to say I liked being a little out of the hustle and bustle and still be able to walk to good places to eat and be able to travel on the tube anywhere we wanted to go. Just a note. The manager told us that on the smart phones it isn't correct on directions to get there. Make sure you go out of the train station opposite from the Hilton. You walk by the canals and you are on your way.
Genuine Hotels.com guest review
4 night trip Oct 5, 2012
LA Redlands
US
4.0 / 5Excellent
"Olympic Comfort"
The Novotel Paddington is located a block or so from the Paddington Station, so you won't have better access by tube, bus or train to anyplace in London or the English countryside. The hotel is located at the end of a cul de sac in an office complex, and gives great privacy from the bustle of downtown. The staff was helpful and accommodating, and the breakfast buffet got us started each day. Overall, a comfortable, reasonably priced room.
Genuine Expedia guest review
Other trip Sep 12, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Friendly staff, nice meal"
Friendly and helpful reception. Nice restaurant. We were given an upgrade. Room may be small for family
Genuine Hotels.com guest review
2 night family trip Aug 16, 2015
A Traveler
AS
3.0 / 5Good
"We got a room with disability bathroom"
Excellent service, but we got a room with disability bathroom and they wanted to charge us in order to change to a regular room. The hotel location is so so, nothing much happening around.
Genuine Hotels.com guest review
1 night trip with friends Aug 14, 2015
Rabih
CA
4.0 / 5Excellent
"Ideal for sightseeing"
Great hotel and staff. Fantastic location very close to Paddington station. Shame the pool was out of action for the duration of our stay.
Genuine Hotels.com guest review
2 night family trip Aug 8, 2015
Andrew
GB
4.0 / 5Excellent
"nice room and helpful staff"
Nice room and easy access to Paddington station. Overpriced like other hotels in London. Staff are very good.
Genuine Hotels.com guest review
1 night business trip Jul 22, 2015
Ching Y M
GB
3.0 / 5Good
bad sofabed the hotels is not a clear 4 star !maybe 3+ the same breakfast everyday all the week.
Genuine Hotels.com guest review
6 night family trip Jul 29, 2015
Kenny
GB
5.0 / 5Outstanding
"Very convenient location & quite warm service"
The location of this hotel is very convenient. By walk can reach the subway/train/express center. Just next to the hotel, it's a business center with kinds of restaurants and small supermarket available. Behind the hotel, there is a commercial street. The hotel is quite new and clean, with very warm service to the guests. The first day we reached, the staff gave us very detailed introduction about the places we can find for delicious food and shopping. I'll stay in this hotel next time to London as well.
Genuine Hotels.com guest review
4 night family trip Jul 22, 2015
Yongjing
GB
3.0 / 5Good
"regret"
Very rude stuff
Genuine Hotels.com guest review
1 night trip Jul 26, 2015
mohamed
GB
4.0 / 5Excellent
"One night break"
Stayed 1 night. Convenient for Paddington station which was good for Heathrow airport the next morning.breakfast was good.
Genuine Hotels.com guest review
1 night family trip Jul 27, 2015
Denise
GB
5.0 / 5Outstanding
Excellent. Friendly, good location near canal& little Venice & convenient for tube. Good food & pool always empty! Would recommend for families
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Lynne
GB
4.0 / 5Excellent
"Clean and modern with great facilities!"
Very enjoyable.
Genuine Hotels.com guest review
1 night family trip Jul 9, 2015
A Traveler
AU
4.0 / 5Excellent
"Location, location"
We chose this hotel for the location and we were not disappointed. Its a great neighbourhood with the canal at our doorstep and many parks and restaurants within walking distance. We wanted to be near the airport express train from Paddington and also have access to many points of interest in London. The only criticism I had was the plumbing. The first room had an odour and the second one had a very slow drainage from the shower as well as a leaky shower door. I think they need a 24 hour plumber to keep on top of the issues. The staff were more than helpful in these unfortunate circumstances. The bed and sheets were really great. This is an attractive hotel overall and we would stay at this Novotel again next visit.
Genuine Hotels.com guest review
3 night romance trip Jun 30, 2015
Kimberly
CA
5.0 / 5Outstanding
"Novotel Paddington- nice surprise"
great location with restaurants all around and the underground a 2 minute walk Little Venice was only 5 minutes away great stay excellent breakfast
Genuine Hotels.com guest review
4 night family trip Jun 26, 2015
Irene
AU
3.0 / 5Good
We arrived around 10pm.at the hotel. We booked for 3pax but other than the sofabed, all the facilities such as towels, cups, coffee, cpmplementary water etc in the room were set out for on 2pax. Coffee was not replenished at all during our 3 nights stay. The rooms were prepaid so I don't know where it went wrong. I expected better service from Novotel. Hotels.com has a responsibility to ensure customers get what they pay for.
Genuine Hotels.com guest review
3 night family trip Jun 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Novotel Paddington - good value for great location"
We arrived far earlier than regular check-in time but were glad that we had the option of storing our bags first while we wandered around London getting breakfast & some shopping done. I had a small mishap with my luggage lock (entirely of my own doing) but Fernando responded almost immediately & was able to help rectify the issue without much of a fuss. I really appreciated that. The room itself was clean & spacious enough even with the couch unfolded. Linens were clean & beds were comfortable, which contributed to a great night's rest. The only odd things were: 1. We had to ask for an extra towel a few times before we got it the morning before we checked out. 2. Someone had tried to come in & clean the room, even though it wasn't check out time yet. But otherwise we received professional & attentive service. I would definitely recommend to a friend.
Genuine Hotels.com guest review
1 night trip with friends Jun 27, 2015
A Traveler
SG
4.0 / 5Excellent
"Very good stay"
Ok
Genuine Hotels.com guest review
1 night family trip May 26, 2015
Ray
GB
5.0 / 5Outstanding
"Weekend away"
Lovely two night stay. Got a free room upgrade on arrival. Room was very clean and comfortable.
Genuine Hotels.com guest review
2 night romance trip Apr 17, 2015
A Traveler
GB
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