The restroom sink had a leak soaking a bag of cloths. Front desk did nothing to help us.Genuine Hotels.com guest review
This is a really nice place to stay in Durant. We have stayed there 3 times and have never been disappointed. The breakfast is good and the rooms are clean, comfortable and spacious.Genuine Expedia guest review
"Hotel and room very clean"
Enjoyed stay, room clean and staff helpfulGenuine Hotels.com guest review
Beding was dirty and stain ! toweling was dirty and stain! We have to change room and everything was the same .You need someone to check beddig cleaning ! ThanksGenuine Hotels.com guest review
"Nice and within walking distance to Wal-mart."
Nice hotel. Friendly staff. The only reason I rated the room comfort a 4 instead of 5 was because we couldn't keep the sheets on the bed, a problem we've never experienced in a hotel. The corners would pop off in the night and expose a very cold rubbery mattress pad. We woke up twice in the night to fix the sheets back on the bed. Other than that, the […] room was spacious, clean and comfortable and the hotel staff accommodated our early checkin-in very kindly. A Wal-mart supercenter, as well as a couple of other fast food places, were within walking distance of the hotel. (Arby's, Taco Mayo, and a chinese place). Would stay here again, maybe just check about the sheet situation while checking in. Read moreGenuine Hotels.com guest review
"The room was nice - but we couldn't get in !"
The rooms and building were nice and clean. The pool could have been cleaner. The major issue was that we could not get into our room with the key card. The woman at the front desk tried to reprogram a few times - which meant that I had to go up and down to test the key a few times. After a few times of testing the door, she finally came upstairs and […] let us in. The problem with that was that we could not leave our room for the rest of the night . This was at 9:30 at night ! With us being smokers, this made for one long night. We also wanted to go back to the casino, but, decided not to because we didn't want to go through the whole key thing again with the woman at the front desk. The stay would have ben quie a bit better had we been given a room with a working key ! Read moreGenuine Hotels.com guest review
"Good place to stay."
The hotel was great my only complaint was the staff was not as helpful as they could be. I called the front desk to ask about the shuttle to the casino and was told I should just call them myself. The room had no phone book so I had to pay for directory assistance. Other than that our stay was great, the breakfast was good and the room was comforta […] ble. Read moreGenuine Expedia guest review
"Super Clean, Close to Casino"
We rented 2 rooms because the casino was full. The staff is very friendly, coffee was fresh and the room was super clean! The beds were very comfortable and the rooms were very cool, which was great since it was 110! The pool area is also very nice and well kept. Will definately stay here again!Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Nice this is the second time staying there!!!! Could they put "popcorn" n the rooms that would be really nice for guest!!!Genuine Hotels.com guest review
I like this hotel. The staff was nice, the hotel was very clean and the beds were very comfortable. The only thing I would say was a little frustrating was the printer wasn't working in the Business area and a couple of what looked like big black ants that i had to exterminate. But the good far out weighed those couple of things.Genuine Expedia guest review
"Fast wifi, nice pool area, delicious breakfast"
Staff is nice and helpful. Clean and pro.Genuine Hotels.com guest review
"D & G review"
When we got there are room was not available for some reason but were comped a room for each of us instead of the 2 bdrm suite and not disappointed at all. Huge rooms for the price and very comfortable and also satisfied by the way it was handled and will definitely be back again. Really good breakfast also.Genuine Hotels.com guest review
"Great place to stay"
Without a doubt, the best place to stay in Durant.Genuine Hotels.com guest review
"Holiday Inn Express-Durant-three miles to casino"
We had the deluxe suite and it is a wonderful room. Breakfast buffet is always good. The hotel is clean, well maintained and friendly staff. We always have had good service.Genuine Hotels.com guest review
"Great place and very comfortable beds!"
I loved staying here. The rooms were large and spacious and the beds were so comfortable. I don't think I've ever slept so good at a hotel before. The staff were friendly and accomodating. I recommend this Holiday Inn Express very highly!Genuine Hotels.com guest review
We enjoyed our stay while in town for a concert. I was greeted with a smile and received information I needed for my stay. Very good beds. Breakfast was wonderful. Front staff very friendly and helpful. I would stay again.Genuine Expedia guest review
"Great Place to Stay"
We had tickets to the show at Choctaw Casino and could not get a room at their hotel so decided on Holiday Inn Express. We have stayed at their hotels before and have always had a great experience. The suite we had was wonderful, breakfast buffet was good (impressed by the pancake machine), personnel was very attentive. We enjoyed it so much we have […] booked it again for the end of January. Read moreGenuine Hotels.com guest review
"A VERY Pleasant Experience in Durant, OK"
We were there for a funeral and as a result families came in at odd times of the day and night. I can't say enough about the staff and their courtesy and willingness to go out of the way to accomodate us. The hotel was very clean, had comfortable Denver mattresses (and we are very picky sleeping on a Temper-Pedic at home), and a really good hot breakfast. […] One morning sausage, eggs, bisquits, gravy and pancakes as well as cereal and sweet rolls and the next changed the meat to ham and bacon. We plan on making this our regular place to stay in the future. Great job!! Read moreGenuine Hotels.com guest review
"Lucky to grab last room!"
09/28/14 Penny G Saint Martinville, Louisiana
Drove from Louisiana to Oklahoma with no reservation and we luckily got the last room. Martina McBride was in concert at the casino so there were no other vacancies in Durant. It was our lucky day! Staff was extremely pleasant. Suite was immaculate. Mattress was by far the best mattress I have ever slept on. It was the best experience!
"Not trustworthy & inconsiderate"
Called and confirmed last week that we had a handicap room with walk in shower. Was told they only had one room, but was told our name would be on that room and would be held for us. My husband had been in physical therapy rehab and was to be a outing for him. Saturday morning my cell phone rings and its the night person calling to tell me we don't have the room, someone else does. Oh yes the call is at 4:40 am! Didn't know it was that early til I got off the phone! Sorry to be calling so early in the morning(snicker). Why couldn't it have waited til 6 am? We were told the room had been booked twice and the hotel was overbooked all because of the young man we had booked the room with. Funny I called at 7am and they had rooms available. We were given $20 off our room. We would have changed hotels, but with short notice and traveling with others it was not possible. I am really disappointed with this hotel. Funny the dicrepancy couldn't be seen until early that morning, makes me think the night person gave the room to someone else on Friday night and just covering there tracks. Plus the bed is so soft, it's awful.
"Gave it 2 Tries, Neither Worked Out so Well"
08/19/14 kenmbender Homestead, Florida
Had a business trip in May and stayed here. To say the property does not live up to the IHG standard is an understatement. Check in was fine and upon entering the room, it presented itself well. By the second day, it went downhill. I found a piece of plastic from a garment on the floor. Instead of picking it up, I left it (I had noticed the bathroom wasn't being cleaned and figured this was a good test). 2 days later it was still there in the middle of the floor, so I now knew the floors had not been vacuumed or cleaned. The second morning I was there, I noticed the mold growing on the serving utensil in the refrigerated cooler housing the dairy products. This made that morning's meal unappealing. One of the other items they hadn't figured out was to periodically clean the serving area or the dining area. I got into the habit of cleaning my own table, since no staff was going to. To top this stay off was the internet that was down for 2 days. I let the front desk know the first day and their response was "well, it rained last night"....this is your reason?? By the second morning, I asked that they humor an IT guy and reboot the routers - wonder of wonders, service was restored. Several weeks later, in July, I went back to Durant and thought I would give the property a second try...especially since I was only going to be there 3 nights. The first night, check in went well but when I entered my room, I scared a cockroach that had been sitting on the desk. I went back to the front desk and asked for another room. The clerk made the comment that there WERE a lot of beetles around. I had to explain to her this was not a beetle, this was a roach. The same issue I had with housekeeping was still an issue this time, so management has yet to address that training issue. The food area was better and it seems someone is now paying attention to the guests (hence 2 stars and not 1), but it is still not on the same level as the numerous other HIExpresses I have stayed in.
"A great experience"
08/09/14 Shari C
My husband and I did a very last minute trip to go and enjoy the casino at Choctaw. Initially were looking to stay at the casino's hotel, but the cost was too steep in comparison to the hotels surrounding it. So, we decided to stay at the Holiday Inn because of all the reviews we read and the fact that they offered a free 24/hr shuttle to/from the casino! We took full advantage of it. I had reserved the room via Orbitz that same night. As I went to check us in while my husband was parking, to my surprise, Orbitz had our reservation for the following weekend! This was pretty inconvenient, but Tacie from front desk was extremely helpful and patient with us as I tried to figure things out with Orbitz. Once that was thought to have been taken care of, we were given keys to our room. Room was clean, big and nice. Remote to tv needed new batteries, but it didn't really bother us much. As we headed down to our shuttle, Tacie was still on the phone working diligently toget things squared with Orbitz. I felt terrible! She stayed calm and was very professional/helpful!! Great staff!! Breakfast was good, too!! I would recommend this place!!
"Decent clean option in durant"
08/05/14 TR4V3L3R Colorado
Good for what it is. Stayed here to see a concert at the casino. Free shuttle bus from casino to hotel made it convenient. Really helpful and friendly front desk staff. Room was clean, but we did hear a lot of noise from noisy neighbors yelling down the hallway. Good spread at the free breakfast. Would return.
"Disgusting, dirty, stunk, bed sheet not change or washed full of hairs!!!"
08/02/14 Judy151 Dallas tx
It was the worse experienced ever! Please do not stay on this hotel. Firstt I asked for towels and gave me a bloody stain on it and front desk wasn't even sorry at all. 2nd; bed sheet are not changed or wash, there's full of hair on the bed sheets have 2 queen bed both of it are so dirty and nasty. They just flip the bed sheet over it was so grossed I complain to them and they said they'll come up to change but they never did! Third stunk so bad in the room and the whole hotels. 4th doors was so loud, all I heard slamming the door all night. 5th around 5am heard someone's yelling and fighting so I did not sleep at all. What a waste of money!
07/26/14 kdschielke Austin, Texas
We used reward points for a one night stay in Durant, on our way north to Wisconsin. They gave us a suite, without charge, so that we had more room for the 5 of us! Breakfast was great, exactly what we have come to expect from HIE. Very clean, quiet. Only noticed the shower head was coming loose from the tile and we had difficulty regulating the temperature in our room.
07/25/14 steve P skiatook
Everything was clean, staff was very friendly, free shuttle to and from casino. Beds very comfortable . Breakfast good. I would definitely stay here again. We did not use pool but looked ok. Hotel was totally booked and still was quiet. I figured breakfast would be almost gone and super busy at 8:00 am but was perfect.
06/09/14 Benjamin S Atlanta, Georgia
It is okay. Lots of trash in parking lot. The housekeeping staff are too visible. They hang out in the back and smoke. There is a bunch of construction workers here and not many business people. It is hard to maintain a hotel when it is filled with construction workers. I feel for the housekeeping staff that have to clean up after people there. Many if these workers should be at a super 8 motel. There is a problem with mold in the ac unit. This needs to be dealt with as this can cause health issues.
"Nice Staff, Clean and Comfortable Rooms"
06/09/14 girlgodiva Dallas, Texas
I have reviewed HIE Durant several times and I had stopped staying here on a regular basis because of the slamming door problem that totally disrupts sleep. Thought I would give it another try a couple of weeks ago. The front in receptionists Melissa and Bridgette are absolute gems. Check in is very quick and quite informative. They offer free snacks 24/7 of coffee, fruit, and oatmeal. The rooms are always impeccable. I can't understand anyone that says they got a dirty room. I have stayed here at least 60 times and have NEVER had a dirty room or even a hair in my room. The breakfast is always very good but as with all facilities, don't go too early ( 5 or 10 minutes after they open or 5 to 10 minutes before they close.) The rest of the time they always have plenty of food or else they have more cooking and on its way with a few minutes. They still have a problem with slamming doors, the old manager just never could get this problem under control. Maybe the new manager will. Although no fault of the hotel, the casino no longer provides transportation during the week days back and forth which for me is a big problem as I can not see to drive at night. Tip: Where it use to take 1 hour and 15 minutes to drive to Durant from Dallas, it now takes in excess of 2 hours to 2 hours and 30 minutes due to very heavy road construction between Allen and Sherman. It is actually quicker and easier to drive to Winstar from Dallas now.
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