Comfortable & Clean Room. Front Desk Friendly and Attentive during check in. Good location, close to Dining and Entertainment. Would consider returning in the future.Genuine Hotels.com guest review
Had a great stay here. Hotel was nice and clean. Staff was nice and friendly. Hotel location close to shopping and nightlife.Genuine Hotels.com guest review
Reasonably priced, very cleanGenuine Hotels.com guest review
"Very nice and won't break the pocket!"
Very nice establishment. Customer service was great and our experience was wonderful, due to how nice the rooms were!Genuine Hotels.com guest review
"Coolest girl in the area."
I've stayed at other Aloft locations in the past and this one if just as good. Love the nifty little modern touches, smartly laid out rooms and bar and entertainment area in the lobby. They really should put one of the in Vegas!Genuine Expedia guest review
Nice hotel and friendly staff. Modern rooms and great lobby for the price range.Genuine Hotels.com guest review
"Great place to stay"
Lobby/lounge area is wonderful.Genuine Hotels.com guest review
"Nice place but poor reservation policiues."
Reserved 3 rooms at this hotel an found out later that they had a very tough cancellation policy or penalty of one night per room. I also requsted 2 queens in each room which they ignored at check in and said it was onloy a request and nothing they could guarentee.Genuine Expedia guest review
"Aloft - Plano, TX"
Likes: Loved the location. Visually appealing design. Didn't like: Front desk clerk lacked empathy. The room I requested wasn't available once I arrived, so I was downgraded a room with no reimbursement. Clerk blamed mistake on Expedia. I think her name was Brianna.Genuine Expedia guest review
"Its very nice"
You can have a nice bar and you can play pool for freeGenuine Expedia guest review
"Its very nice"
You can have a nice bar and you can play pool for freeGenuine Expedia guest review
"Convenient Hotel Location"
Stayed here during an ice storm and found the hotel room to be clean and hotel staff very friendly. The rooms are smaller than normal but that is the style of this hotel chain.Genuine Expedia guest review
Really enjoyed our stay--the decor was a little more modern than I am used to but the beds were comfortable and the location was perfect.Genuine Hotels.com guest review
"Boutique style, good for one or two nights."
Rooms at the aloft seem targeted at the "fly in one day before, wake up at 0700, eat a casual chic breakfast somewhere other than the hotel, eat dinner out at some nice restaurant other than at the hotel and fly out in the morning" market segment. Minimal in-room storage, space for six hangers in the "closet", no "dresser with drawers", very mini fridge, […] no microwave, minimal counter space, half-sized ironing board, single desk chair and a shelf-sofa facing the bed, just enough room to walk around the bed. Connectivity box to the "usable only in bed" television was good for wiring a device to playback videos, only passively viewable while in bed as there is nowhere else to "sit and watch". No in-room or on-screen channel guide for the "advance one channel and wait four seconds for a picture" video services. No in-hotel or on-property restaurant or any "morning" restaurant nearby; has a morning-only $9 breakfast wrap counter operated by an external vendor; $1/each fruit in baskets and various juices/snacks in very nice displays/arrangements. Closest restaurant is about an eight minute drive, including the traffic/light delays. Friendly staff on initial greeting, well-groomed location. Wifi was usable. Easy property ingress/egress, adequate parking. Bar/lounge area was well-populated in the early evenings, primarily with private receptions/functions. Read moreGenuine Expedia guest review
Beautiful hotel. I was upset with not having a double queen because they ran out. the woman at the front desk said she had to tell 5 people that=(. the walls were paper thin and we received a noise compliant. Honestly we weren't even loud. I left my jacket and glasses in the room and they returned it to me in a plastic bag. Mind you he was swinging […] the bag around like it was trash. HE COULD HAVE BROKEN MY GLASSES!!! I probably will not put this hotel on the top of my go to places again=( Read moreGenuine Hotels.com guest review
"Close to great shopping"
The location is great for business and shopping. I was there in December so convenient for Christmas shopping. I wasn't explained about the food service at check in so I was unsure about evening snacks and breakfast. My room was located directly above the bar and there was a "Christmas" party going on. For a couple of hours I listened to muffled voices […] and music, mainly bass thumping. Around midnight I contacted the front desk about the music as the voices thinned; they did lower the music. The set up of the rooms and hotel in General we're good. Dog friendly and I would recommend this hotel to people. Read moreGenuine Hotels.com guest review
For a Starwood property I expected more. The main purpose of a hotel is to get a good nights sleep. That will not happen here, as this hotel obviously does not use the Heavenly beds other Starwood properties use. The bed was horribly bumpy and hard. The bottom sheet didn't even stay on it and was loose underneath you. Truly disappointed and would never […] stay at another one. Read moreGenuine Hotels.com guest review
"What ever happened to customer service?"
The staff doesn't seem to understand that customers are the reason they are their. Everyone there seemed to have another priority. I can't tell what they cared about, but it sure wasn't me. Even when I was the only one in the lobby or lounge they didn't pay attention.Genuine Expedia guest review
The hotel was great, it's not within walking distance of anything, but its a short drive to just about anywhere.Genuine Hotels.com guest review
didn't care for the "breakfast" choices, $8.00 a bit pricey for a simple bagel & juice.Genuine Hotels.com guest review
I was disappointed that I did not get the double beds I requested.The hotel could not do anything about it because room was booked by you.Very disappointed.Genuine Hotels.com guest review
"Very nice stay"
Nice hotel very clean and quiet. I would stay again!Genuine Hotels.com guest review
Location was great. Rooms very European in the shape of a box with built ins. Only furnitture was a chair for the built in shelf. No place to place clothes except for hangers in room. Shower area had poor lighting.Genuine Expedia guest review
Hotel was different but nice. Our requests were met. It was very quiet. We couldn't hear any noise from the hallways. Rooms were large compared to most hotels. We will stay again.Genuine Hotels.com guest review
Nice experience. Cross the tollway from Shops at Legacy where I spent my evening. Crossing the street was tricky, but doable. Great room for the price.Genuine Expedia guest review
"Great weekend getaway"
Overall it was a great stay. That said i should mention that there are no ice machines on the floors. If you want ice you must take your ice bucket (small) to the front desk.Genuine Hotels.com guest review
After reading the rave reviews of this place, I thought it was going to be a great escape after our friend's Saturday wedding 2 hours outside of Dallas, and the price was right. This is one of the worst hotels I have ever stayed in. We arrive in the super hip lobby and talk to the front desk guy who was too cool to be accommodating. I asked if they […] had a gift shop, and he acted like the question was bizarre and he rudely responded no. We then tried to check in to our King Bed room and I asked if they had a nice view because I had called earlier to ask for the best King room and the lady said they can help when I arrive. Well, not only was there not a nice King room available and they were not helpful when I arrived, but there were no King rooms left apparently. The only room was a handicap, two queen bed room with disheveled sheets and dirty flooring, marred walls. Our romantic getaway weekend went from exciting to uck really fast. The worst part was that they blamed it ALL on Expedia. I have never had any issues getting into a room I chose with Expedia in the past... The shampoo/conditioner was in a dispenser bottle in the shower, similar to any gym or Motel 6. The mattresses were thin and flat and you could hear the coils when you sat down. Overall, this is not the hotel the reviews said it was and it was HIGHLY disappointing. I will never be back. I think this is a W Hotel property, in which case, they should stick to what they know--luxury hotels Read moreGenuine Expedia guest review
"Lax Bats Tournament"
Aside from it being one of the more modern hotels, it was very comfortable & homey. The layout and tone were exquisite. First hotel I have been to where they have multiple beers on tap for a very good price. Very nice Swanky placeGenuine Hotels.com guest review
Our next door neighbor was arguing and loud which woke us around 3 in the morning.Genuine Hotels.com guest review
"Great for price"
Great stayGenuine Hotels.com guest review
"Great first experience"
While in Plano for our daughters softball tournament we stayed at the Aloft for our first time. Very modern style that was comfortable and relaxing. I have never sat and relaxed in a hotel lobby but with pool table and fireplace we couldn't help but migrate there.Genuine Expedia guest review
This is a must stay hotel if your destination is north of Dallas and I-635. Great location and friendly staff.Genuine Hotels.com guest review
very unusual and very comfortable hotel for either family or romantic stay. 5 mins to the nearest grocery store. it is peacefull and quiet place. highly recommended!Genuine Hotels.com guest review
"730 is not check in time/ poor mgt & planning"
We checked in at 5:45 after my son's soccer game. After waiting 10 minutes to give the 1 desk clerk our name he told me our room was not ready due to soccer teams staying late. He told me it would be 10 min. After 15 min I went back to desk. Hskpr came to desk & desk clerk said rooms were not ready due to soccer teams. I told clerk that my son was on […] one of those teams & knew most rooms checked out at 10:30 am. He went on to tell me that they did not have enough staff on to clean the rooms. At 630 we went to get dinner - my son unshowered & still in uniform. Ice buckets in rooms but no ice machines on floors? Glass shower door didn't close completely so water went on floor in front of toilet. Fluorescent lights poor choice for bedroom. Beds move when bed buddy moves because they are on metal frame. Nice workout facility. Neat decor & lobby with pool table. Read moreGenuine Hotels.com guest review
"In Town Staycation"
The staff is friendly and accomodating. The rooms are clean and the bed is comfortable. Location is great right off the Dallas North Tollway and very close to the shops at Legacy.Genuine Hotels.com guest review
This is a wonderful hotel to stay in. I will recommend it to allGenuine Hotels.com guest review
"nice,quiet hotel on the Dallas north tollway."
The hotel staff were nice, courteous and friendly. we would definitely return to stat here if we need to. The bathrooms we clean, the room was clean, the sheets and blankets were clean. We have no complaints at all about our stay.Genuine Expedia guest review
"a little hard to find"
will returnGenuine Hotels.com guest review
"They didn't honor my confirmed reservation"
We had a confirmed reservation for a room with 2 queen beds, prepaid and non-refundable. Upon arriving at the hotel the insisted that they had no such confirmation, despite my printed proof. They put us, 2 adults and a 13 yr old son, in one room with a king bed, needless to say very uncomfortable. They refused any further adjustments or comps. Claimed […] they had nothing else available but also refused to adjust our price. We will not be going back to any aloft hotels. Read moreGenuine Expedia guest review
"Very good for sleeping. Good location."
No information in room concerning restaurants, etc. Only mirrors located in the bathroom area. No overall comfort in room. Closet space very limited.Genuine Hotels.com guest review
Room was perfect, worked great for me and my girlfriends with an extra long counter in bathroom and benches to hold open suitcases! The only issue was that the location was about 30 minutes from downtown (without significant traffic issues). Otherwise, an awesome hotel!Genuine Expedia guest review
"Very nice modern day hotel"
We enjoyed our stay at Aloft both nights that we stayed.Genuine Hotels.com guest review
"Very modern & contemporary hotel"
The hotel was over & above of my expectations.... Especially for the price!!! I highly recommend this hotel to anyone...I will definitely stay there again!Genuine Hotels.com guest review
Very interesting hotel. Up to date and modern. The showers are large and state of the art. The staff are friendly, courteous and helpful. Definitely worth staying at!Genuine Hotels.com guest review
"Nice trendy hotel for low price"
We are very critical people usually but loved this hotel. Very quiet halls, clean rooms, lovely modern and large size shower. The price was crazy low, booked early morning a few days before event. They had nice breakfast cafe options, wish the eggs were freshly scrambled though.Genuine Hotels.com guest review
"Great hotel close to Ikea"
Lovely experience! The hotel was clean and modern and the beds were super comfortable. Smooth check-in, no noise, and nice amenities made our stay perfect.Genuine Expedia guest review
This hotel was very nice and the price was decent. Clean rooms but small so def not for family travel but was great for me and my fiancée.Genuine Hotels.com guest review
It's so pretty from the outside! I had to change hotels the first night bc my rooms ac was being maintained. And all the other rooms were full. Then when we came back the room we had was fine but the window leaked a little when it rained.Genuine Hotels.com guest review
Great LocationGenuine Hotels.com guest review
We had a most enjoyable stay. We were there for just one night but would definitely stay again.Genuine Expedia guest review
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