"Beautiful and spacious room"
The hotel room was wonderful and roomy. My family loved the convenience of the 2 bathrooms and the accommodations were very comfortable! The breakfasts were delicious with a nice variety of food and drink.Genuine Hotels.com guest review
We booked this hotel, because it was 6 minutes to Six Flags and 12 minutes to Bristol Renaissance Faire, our two destinations for our vacation weekend. The room was gorgeous and comfortable for our family of four. The pull out sofa was perfect for our son and the staff brought in a sturdy porta crib for our two year old. My husband and I enjoyed the […] Luxurious King Size bed!! Great showers with good water pressure. Nice gym for basic cardio. The pool was small, but perfect for kids to splash around and have some fun. Breakfast was amazing!!! Great selections even for those with dietary restrictions! Read moreGenuine Hotels.com guest review
"Navy bootcamp graduation"
Great weekend! Great staff! Comfortable beds, pillows, very welcoming to navy graduate families...would recommend.Genuine Hotels.com guest review
Paws down for sons navy graduation. Nice place to stay! Hotel was comfortable and cleanGenuine Hotels.com guest review
"Retter than I expected"
Excellent stay. Wonderful staff. Outstanding facility and location.Genuine Hotels.com guest review
"Great Place and Service"
We really enjoyed our stay. Very nice hotel with excellent friendly staff. Very clean and comfortable rooms.Genuine Hotels.com guest review
Great, we wish we could have stayed longer.Genuine Hotels.com guest review
Staff was friendly, and the facility was very clean. It was located within a variety of shopping districts, and only 45 mins from Chicago. I had a wonderful stay.Genuine Hotels.com guest review
"Close to Naval Base for Graduation."
The room was fantastic! The split bathroom was so convenient for my husband and I. The size of the room was great! I love the contemporary look of the suite. I will stay at Springhill again!Genuine Hotels.com guest review
"Great Hotel, Great Staff"
Staff is great to help with local places to eat and familiar with Navy GraduationGenuine Hotels.com guest review
Staff was awesome and so POLITE! Room was comfy, huge and spotless....thank u for a great stay! :-)Genuine Hotels.com guest review
"Very Nice Hotel…..Highly recommended"
I took my family just to get away for a last minute treat and was very surprised. Pool was the only thing there that wasn't updated or new. I highly recommend and will definitely return.Genuine Hotels.com guest review
"Very Nice Hotel"
Very Nice and clean Hotel with very good service and friendly staff. I would rate it 5 out of 5.Genuine Expedia guest review
"Get away weekend"
It was an awesome stay! Comfy bed and convenient location. Very clean. Although the check in process was lengthy due to a confused employee.Genuine Hotels.com guest review
"Nice place to stay"
The hotel was comfortable and well appointed. I did not get a chance to use the pool, but looks nice. The room was well cared for and clean. The maids even changed the linens when I did not need it. Convenient to the WalMart across the street.Genuine Hotels.com guest review
Very nice hotel. Would highly recommend to anyone.Genuine Expedia guest review
"Navy graduation stay"
For any Navy families going to graduation in Great Lakes, this is the place to stay. Meet and Greet is across the street, 15 minutes to naval base, easy access to interstates several restaurants close by, staff of hotel very knowledgeable and helpful. Breakfast at hotel was exceptional. We had six family members attending graduation, so the suite was […] not just affordable, but spacious and slept six comfortably. Will stay here again when we attend our nephews graduation in Sept. Read moreGenuine Hotels.com guest review
very clean and very accessible to theme park, good ambiance nice rooms and great breakfast and near to all restaurants and groceries and best hotel to stay after 6 flags amd shopping at outletGenuine Expedia guest review
"Nice hotel, beds a little hard."
Breakfast was only "so/so" as well. I have had both better and worse. Hotel was new, clean, and the staff was friendly and on top of everything. I could have used a softer mattress than the spring mattress that was obviously new, but still way too hard. I normally sleep better at SpringHIll. No lotion or conditioner in the room either, which I found […] odd. Just shampoo. Read moreGenuine Hotels.com guest review
"Great Northern Chicago hotel"
Everything was top notch except the bed was super soft and left us with sore backs in the morning.Genuine Expedia guest review
"Convenient to Navy Graduation"
Overall our stay was pleasant, the staff was great, they answered any questions we had and provided some advice that was helpful. The hotel has a retro style that you get used to. The room was spacious and comfortable,there were some stains on the couch that were a turn off. Breakfast was good (crowded with only a few seating options) If you plan to […] attend a graduation, leave early to get through the gate and security check. The shuttle is a nice option but you pay cab fair back to the hotel. Ceremony was 2 hrs long. Be sure to stop at Big Eds for dinner! Read moreGenuine Hotels.com guest review
"Save the money.."
Where to begin... 1st. The design of the rooms were just strange and not very family friendly at all. The toilet is located in a seperate room away from the shower. So in the mornings you had to do your thing in the toilet room, get dressed again walk over to where the shower was and after the shower there's no place to get dressed, very inconvienent. […] And just flat out irritating! 2nd I made this reservation over a month ago, my room was supposed to have 2 queen beds, it did not, it had 2 double beds, we had 4 people in our room 2 kids myself and my wife. Both night one of us had to sleep on the couch because the beds just weren't big enough. I was also supposed to have a tub/shower, we didn't get that either. Just a shower. There were stains on the carpet, the blind behind the curtain was completely shredded and broke. When I went down to the front desk to discuss these issues I was told I would have to deal with hotels.com. I asked since I paid for 2 queen beds and a tub shower but didn't get that then shouldn't my price go down.. She looked at me kind of with a smirk and said no because that's all they had available even tho I made the reservation over a month ago. If you're going for Navy graduation be prepared to pay out the wazoo for their shuttle service! We had 4 people going, it's $3 per person to get you to graduation then it suddenly becomes $20 to get you back to the hotel!! Ended up costing us $70 to go a total of 20 miles. Drive your sailor back to the base after liberty. This turned into a very expensive stay. Save yourself the money and look elsewhere. There are PLENTY of options as far as hotels go. Read moreGenuine Hotels.com guest review
"Always Comfortable here....."
Loved it, as usual.Genuine Hotels.com guest review
"convenient to local sights"
Great room layout.Genuine Hotels.com guest review
Very good I recommend to family tripGenuine Hotels.com guest review
"Convenient to the Navy Base"
The Hotel is very convenient to the Naval Base. It is across a Wal-Mart and a popular chain restaurant. The two rooms we had were very clean, although the carpet is stained somewhat. The breakfast was good for the type of hotel. I would stay here again for my next trip to the area.Genuine Hotels.com guest review
The hotel it self was nice. Our room size worked well. It is a more modern style so it didnt have a tub for my kids. Also the breakfast they had was good. Now to why i dont think i would stay here again. It was very busy and multiple rooms were having parties. Kids were yelling, running up and down the halls and the stairs for 2 hours. That was annoying […] but could handle that but when the drinking parties were still going LOUD after mid with little kids i had enough. My husband had to go complain at the desk about all the noise. They ended up kicking people out. The one room had over 12 adults! Read moreGenuine Hotels.com guest review
"Great place to stay with family"
My family had plenty of room to relax. We were close to Chicago, Naval base and attractions. My family loved the breakfast.Genuine Expedia guest review
My room was spotless clean and as far as I could see so was the rest of the hotel. Although the carpeting was very clean in my room there was a fairly large red stain next to the foot of the bed. I loved the shower it was awesome. The quality was well above the price and I will definately stay at SpringHill again.Genuine Hotels.com guest review
Very SatisfiedGenuine Hotels.com guest review
"loved the room"
The front clerk was a littoe preoccypied by her friends or family or whomever but was nice and the room was amazingGenuine Hotels.com guest review
"Nice hotel and a great staff"
The rooms were spacious, clean and the beds were very comfortable.Genuine Expedia guest review
"A Night to Remember"
This hotel is very nice. It was very comfortable and very eye appealing. The staff was amazing. They were friendly and quick to help as needed. Unfortunately I wish I could say the same for the inconsiderate guests who stayed. The people at the bar were loud and had to be asked to return to their rooms and our neighbors decided to have a screaming match […] at 5:30 in the morning.I will say that a call to the front desk quickly quited both situations. I would definately return to this hotel because the staff was outstanding and the hotel well maintained. Read moreGenuine Hotels.com guest review
"close to venue. modern looking and great breakfast"
The team of kids loved it. We now will stay at a Springhill suites wherever there is one.The parents loved it as well. Thanks again for a great stay.Genuine Hotels.com guest review
The rooms are very modern and contemporary. The bed was comfortable and the bathroom was really nice. Only downside was the comforter on on the bed and the people at the front desk leave a little to be desired but overall I would definitely stay there again. Very nice.Genuine Hotels.com guest review
"Room not cleaned properly"
The Hotel was very Modern, we loved the decor and even the room layout. However, our room wasn't properly cleaned! There was old trash in the waste baskets, the pillows on the couch were out of place, no wash cloths, the bed looked as if some one made it while laying in it. I would have complained and changed rooms but I was just too tired and wanted […] to rest. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Write your comment.KIDDS, We appreciate your feedback and sincerely apologize that the cleanliness of your room was not met with our excellence in service. It's unfortunate that we did not have an opportunity to intervene more proactively. We're glad you liked our hotel otherwise and we hope to provide you with a more positive experience in the future. Thank you once again for your feedback. Sincerely, Adam Lopez, General Manager
"Fine- nice and clean."
It was fine for what it was. The rooms on the 1st floor were really noisy at night. I had 2 different stays and was on the 5th floor for the second group of nights- rooms were bigger and more quiet - tip, don't stay on the 1st floor. Also, no room service or restaurant but lots of food nearby.Genuine Hotels.com guest review
"Weekend Stay for a Sailor"
This stay was absolutley more than i expected. It was comfortable and the staff was quite kind. This hotel has made my visit in Illonis more enjoyable, more or less made the visit very memorable for me. If i ever go back up there again, i'll definitely come for another stay here! Highly recommend this place!Genuine Hotels.com guest review
"Great Suite Hotel"
We stayed there to be closer to an early morning airport run without paying the higher at airport prices. Although there was a snow storm, we got there in plenty of time without a white knuckle drive from Milwaukee. Wonderful room. I would recommend it.Genuine Expedia guest review
"Nice hotel - close to everything."
If you plan to go to a Navy bootcamp graduation at The Great Lakes, I strongly recommend this hotel.Genuine Expedia guest review
"Decent rate, decent hotel"
Overall great experience. Great price for compared to others around. Reserved room w/in 1 week of my daughters graduation and the price was right around our budget. Clean hotel.Genuine Expedia guest review
What a great experience. The hotel staff were very professional and friendly. The room was excellent. It was located near shopping and restaurants. I would highly recommend this place.Genuine Expedia guest review
"Great hotel. Go somewhere else for breakfast."
The hotel itself is a great hotel. Very clean, comfortable and updated. The breakfast, however, leaves something to be desired.Genuine Hotels.com guest review
"Great for Navy Graduations"
Very nice hotel with close proximity to any food restaurant you could ever want. My home gym (LA Fitness) was conveniently located behind the hotel within walking distance. Rooms are nice and comfortable. We had a nice stay. Hotel offers free breakfast and Wifi to all guests along with a "business center" in lobby where anyone can use the computers […] to print documents and boarding passes or anything else needed. Also has a small bar in lobby to relax and have a drink. Read moreGenuine Expedia guest review
"Boot Camp Graduation"
Visited during our trip to see our son graduate boot camp. Hotel and staff were very nice. Hotel was clean with euro feel to it. Our couch and carpet both had small stains, but otherwise spotless. There is shuttle service available to the graduation, so that was very convenient.Genuine Hotels.com guest review
"Great place especially for Navy Graduations!"
Staff was great, small front desk staff which I prefer. They make your stay more personal and comforting rather than acting like youre just a room number. Stephanie was working the front desk for the majority of my stay and she was great. Very helpful and excellent guest service. They offer a shuttle to the Navy base for graduations for only $3 a person. […] They also have a great, free if I might add, breakfast every morning. They are very accommodating and do everything they can for you as quickly as possible. They aren't about making money they are about their guests. Great experience would definitely return if in the area. Read moreGenuine Expedia guest review
We stayed here for our son's naval graduation. The room was wonderful. The staff couldn't have been more helpful. We would recommend this hotel to anyone.Genuine Hotels.com guest review
"Worked for my kids!"
....for a winter night's vacation: Indoor pool, breakfast, access to pizza delivery - and the price wasn't bad for their father!Genuine Hotels.com guest review
"close to Great Lakes Navel base"
Great people on staff very friendly rooms clean, breakfast well stocked, just wished had bigger indoor pool and whirpoolGenuine Expedia guest review
"Very convenient for Naval graduation"
The hotel was clean and the staff was very friendly and helpful. There were some quality issues in our room like very uncomfortable matresses, holes in the linens, lampshapes and blinds. i was surprised by these, especially the holes in the sheets. Howveer the breakfast more than made up for it. I was pleasantly surprised by the selection, much more […] than the average free breakfast. Read moreGenuine Hotels.com guest review
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