"Spent $600 to be stressed out on a very important."
My family booked a total of 5 rooms for a family wedding this past weekend. My husband called twice in the weeks leading up to the wedding requesting early check in, late check out and that the rooms be at least near each other. Each time his request was confirmed which was important to us as the wedding was at 4pm and we needed to be at the venue by […] 3:15 (regular check in is 3pm). All 11 of us arrived at 2pm (the time we were told to arrive on the previous 2 phone calls) and sat in the lobby waiting while staff fumbled around for nearly 30 minutes while we waited and waited and waited. We finally started to make plans on how we would have to get ready in the lobby bathrooms to avoid being late. FINALLY, after waiting we were given our rooms. Everyone one of them was on a different floor. I chose to stay at a hotel and spent over $600 dollars to relax and get ready for an exciting family event and instead was stressed out, running late and spent my time with my family running from floor to floor. The staff was not very friendly and certainly didn't go out of their way to honor our request even after several phone calls. By the time 2:30 rolled around I was in no position to complain because I was already running so late. After the wedding we returned to the hotel for some family time by the pool. I was really trying to put the afternoons events behind me. Upon entering the pool area I found the pool very cloudy and the smell of chlorine was so overwhelming that no one could even enjoy the area. By this time I was so discouraged that I had spent so much money and was so disappointed in my experience we turned in early and planned to check out early and spent time the next day at breakfast. The rooms are nice. Bedding fresh and beds are comfortable. However the air conditioner is so loud when it turns on and off and the windows don't open enough so you can turn the air off. The next morning the hotel continued to disappoint. The breakfast area was so crowded we could Read moreGenuine Hotels.com guest review
If you have to be in Waukegan -- this is one of the few decent spots not luxurious -- walk to Wal-mart for snacks and a few other eateries for full meals in super close walking distance. Free wifi and breakfast make this a good choiceGenuine Hotels.com guest review
"VERY nice with one exception..."
The location and room were outstanding. The only thing, and quite strange to me, was that there is a gap of approx one half to three quarters of an inch between the bottom of the door and the floor. No biggie EXCEPT it allowed all sounds to enter the room with no buffer. We put down a towel along the gap and it worked quite well to stop the noise, but […] this simple design flaw seems unecessary. Other than that I highly recommend on all other points. Read moreGenuine Hotels.com guest review
The upholstery on the sofa needed to be cleaned but everything else was great. We especially liked the split bath since we were traveling with four.Genuine Hotels.com guest review
Enjoyed the location great room and also continental breakfest was great. Thank youGenuine Hotels.com guest review
I stayed here 2 nights for my son't Boot Camp graduation. Was not expecting a perfect stay since it was not a luxury hotel. You know...if it seems too good to be true, it probably is.... This hotel was $109 per night and it was PERFECT! Very friendly, extremely clean and great location!! Can not recommend highly enough! You will NOT be disappointed […] ! Read moreGenuine Hotels.com guest review
A+ Hotel in a nice area. The only thing that I can say negative about our stay is that the mattress pad on the sofa sleeper hadn't been cleaned. Other than that, this is a great hotel. I just hope that it will remain that way. We plan on visiting again soon.Genuine Hotels.com guest review
Room was very nice. Very close to shopping and variety of places to eat. Only problem we had was low battery alarm went off on the CO detector in the room at 2am. Front desk came and replaced the batteries. Other than that, we had a great stay!Genuine Hotels.com guest review
We very much enjoyed our stay at the SpringHill Suites in Waukegan. The accommodations were comfortable and top-notch. This was a overnight stay enroute to our waterpark destination and SpringHill was the perfect choice. The room was comfortable for our family of 4, separate living space area, mini fridge, desk. And shopping nearby for last-minute necessities […] and close to area restaurants, Six Flaggs, and Gurnee. The hotel was clean, well maintained and staff was friendly and helpful. Free breakfast and wi-fi. The pool was small and we didn't swim, but it seemed clean and the families who were swimming seemed to enjoy it. The fitness center was smaller too, two treadmills, a stairmaster, free weights, but clean and comfortable. All in all, a great stay and we'd come back. Read moreGenuine Hotels.com guest review
Went to attend RTC naval graduation. Our housekeeper left the sweetest note for our new graduate. Loved the decor, the location, the clean and comfortable rooms. Will definitely return. Thank you for an outstanding weekend Springhill!!Genuine Hotels.com guest review
We stayed here before departing to Great America. What a nice hotel, super cozy and fluffy pillows. Will definitely stay again if needed and recommended for any passer by's!Genuine Hotels.com guest review
"Beautiful and spacious room"
The hotel room was wonderful and roomy. My family loved the convenience of the 2 bathrooms and the accommodations were very comfortable! The breakfasts were delicious with a nice variety of food and drink.Genuine Hotels.com guest review
We booked this hotel, because it was 6 minutes to Six Flags and 12 minutes to Bristol Renaissance Faire, our two destinations for our vacation weekend. The room was gorgeous and comfortable for our family of four. The pull out sofa was perfect for our son and the staff brought in a sturdy porta crib for our two year old. My husband and I enjoyed the […] Luxurious King Size bed!! Great showers with good water pressure. Nice gym for basic cardio. The pool was small, but perfect for kids to splash around and have some fun. Breakfast was amazing!!! Great selections even for those with dietary restrictions! Read moreGenuine Hotels.com guest review
"Navy bootcamp graduation"
Great weekend! Great staff! Comfortable beds, pillows, very welcoming to navy graduate families...would recommend.Genuine Hotels.com guest review
Paws down for sons navy graduation. Nice place to stay! Hotel was comfortable and cleanGenuine Hotels.com guest review
"Retter than I expected"
Excellent stay. Wonderful staff. Outstanding facility and location.Genuine Hotels.com guest review
"Great Place and Service"
We really enjoyed our stay. Very nice hotel with excellent friendly staff. Very clean and comfortable rooms.Genuine Hotels.com guest review
Great, we wish we could have stayed longer.Genuine Hotels.com guest review
We were in town for a family high school graduation, to visit friends that recently moved to the north side of Chicago and to take the kids to Great America. The hotel was in the perfect location and the suites gave us more space for our family of 5. The complimentary breakfast was good. We used the pool and the workout room. The kids enjoyed buying […] treats at the convenience store in the lobby. The staff was very friendly and helpful. We would stay here again. Read moreGenuine Expedia guest review
Staff was friendly, and the facility was very clean. It was located within a variety of shopping districts, and only 45 mins from Chicago. I had a wonderful stay.Genuine Hotels.com guest review
"Close to Naval Base for Graduation."
The room was fantastic! The split bathroom was so convenient for my husband and I. The size of the room was great! I love the contemporary look of the suite. I will stay at Springhill again!Genuine Hotels.com guest review
"Great Hotel, Great Staff"
Staff is great to help with local places to eat and familiar with Navy GraduationGenuine Hotels.com guest review
Very noisy at night time esp @ the Sundance Saloon. The staff at breakfast area are not friendly at all and not helpful. We always like Marriott Hotels we travel a lot esp in Hawaii and Maui but this place is ok but not great. But we had good time bec we spent time with our daughter who is in the Navy and also The SArge told its nice hotelGenuine Expedia guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Helen, Thank you for writing and bringing your concerns to my attention. It's unfortunate to hear that you did not have a satisfying stay. I hope to learn more about your experience so that I may better understand what measures would positively impact future guests. Please know your satisfaction is our highest priority and I assure you that your comments have been addressed with our staff in order to make improvements and provide the consistent, friendly service our guests have come to expect. We value your feedback and hope you will give us another chance in the future. Kind regards, Adam Lopez, General Manager
Staff was awesome and so POLITE! Room was comfy, huge and spotless....thank u for a great stay! :-)Genuine Hotels.com guest review
"Comfortable and clean!!!!"
The room was spacious and clean. The bed was VERY comfortable and I would definitely go there again.Genuine Expedia guest review
"Very Nice Hotel…..Highly recommended"
I took my family just to get away for a last minute treat and was very surprised. Pool was the only thing there that wasn't updated or new. I highly recommend and will definitely return.Genuine Hotels.com guest review
"Very Nice Hotel"
Very Nice and clean Hotel with very good service and friendly staff. I would rate it 5 out of 5.Genuine Expedia guest review
"Get away weekend"
It was an awesome stay! Comfy bed and convenient location. Very clean. Although the check in process was lengthy due to a confused employee.Genuine Hotels.com guest review
"Nice place to stay"
The hotel was comfortable and well appointed. I did not get a chance to use the pool, but looks nice. The room was well cared for and clean. The maids even changed the linens when I did not need it. Convenient to the WalMart across the street.Genuine Hotels.com guest review
Very nice hotel. Would highly recommend to anyone.Genuine Expedia guest review
"Navy graduation stay"
For any Navy families going to graduation in Great Lakes, this is the place to stay. Meet and Greet is across the street, 15 minutes to naval base, easy access to interstates several restaurants close by, staff of hotel very knowledgeable and helpful. Breakfast at hotel was exceptional. We had six family members attending graduation, so the suite was […] not just affordable, but spacious and slept six comfortably. Will stay here again when we attend our nephews graduation in Sept. Read moreGenuine Hotels.com guest review
very clean and very accessible to theme park, good ambiance nice rooms and great breakfast and near to all restaurants and groceries and best hotel to stay after 6 flags amd shopping at outletGenuine Expedia guest review
"Nice hotel, beds a little hard."
Breakfast was only "so/so" as well. I have had both better and worse. Hotel was new, clean, and the staff was friendly and on top of everything. I could have used a softer mattress than the spring mattress that was obviously new, but still way too hard. I normally sleep better at SpringHIll. No lotion or conditioner in the room either, which I found […] odd. Just shampoo. Read moreGenuine Hotels.com guest review
"Great Northern Chicago hotel"
Everything was top notch except the bed was super soft and left us with sore backs in the morning.Genuine Expedia guest review
"Convenient to Navy Graduation"
Overall our stay was pleasant, the staff was great, they answered any questions we had and provided some advice that was helpful. The hotel has a retro style that you get used to. The room was spacious and comfortable,there were some stains on the couch that were a turn off. Breakfast was good (crowded with only a few seating options) If you plan to […] attend a graduation, leave early to get through the gate and security check. The shuttle is a nice option but you pay cab fair back to the hotel. Ceremony was 2 hrs long. Be sure to stop at Big Eds for dinner! Read moreGenuine Hotels.com guest review
"Save the money.."
Where to begin... 1st. The design of the rooms were just strange and not very family friendly at all. The toilet is located in a seperate room away from the shower. So in the mornings you had to do your thing in the toilet room, get dressed again walk over to where the shower was and after the shower there's no place to get dressed, very inconvienent. […] And just flat out irritating! 2nd I made this reservation over a month ago, my room was supposed to have 2 queen beds, it did not, it had 2 double beds, we had 4 people in our room 2 kids myself and my wife. Both night one of us had to sleep on the couch because the beds just weren't big enough. I was also supposed to have a tub/shower, we didn't get that either. Just a shower. There were stains on the carpet, the blind behind the curtain was completely shredded and broke. When I went down to the front desk to discuss these issues I was told I would have to deal with hotels.com. I asked since I paid for 2 queen beds and a tub shower but didn't get that then shouldn't my price go down.. She looked at me kind of with a smirk and said no because that's all they had available even tho I made the reservation over a month ago. If you're going for Navy graduation be prepared to pay out the wazoo for their shuttle service! We had 4 people going, it's $3 per person to get you to graduation then it suddenly becomes $20 to get you back to the hotel!! Ended up costing us $70 to go a total of 20 miles. Drive your sailor back to the base after liberty. This turned into a very expensive stay. Save yourself the money and look elsewhere. There are PLENTY of options as far as hotels go. Read moreGenuine Hotels.com guest review
"Always Comfortable here....."
Loved it, as usual.Genuine Hotels.com guest review
"convenient to local sights"
Great room layout.Genuine Hotels.com guest review
Very good I recommend to family tripGenuine Hotels.com guest review
"Convenient to the Navy Base"
The Hotel is very convenient to the Naval Base. It is across a Wal-Mart and a popular chain restaurant. The two rooms we had were very clean, although the carpet is stained somewhat. The breakfast was good for the type of hotel. I would stay here again for my next trip to the area.Genuine Hotels.com guest review
The hotel it self was nice. Our room size worked well. It is a more modern style so it didnt have a tub for my kids. Also the breakfast they had was good. Now to why i dont think i would stay here again. It was very busy and multiple rooms were having parties. Kids were yelling, running up and down the halls and the stairs for 2 hours. That was annoying […] but could handle that but when the drinking parties were still going LOUD after mid with little kids i had enough. My husband had to go complain at the desk about all the noise. They ended up kicking people out. The one room had over 12 adults! Read moreGenuine Hotels.com guest review
"Great place to stay with family"
My family had plenty of room to relax. We were close to Chicago, Naval base and attractions. My family loved the breakfast.Genuine Expedia guest review
My room was spotless clean and as far as I could see so was the rest of the hotel. Although the carpeting was very clean in my room there was a fairly large red stain next to the foot of the bed. I loved the shower it was awesome. The quality was well above the price and I will definately stay at SpringHill again.Genuine Hotels.com guest review
Very SatisfiedGenuine Hotels.com guest review
"loved the room"
The front clerk was a littoe preoccypied by her friends or family or whomever but was nice and the room was amazingGenuine Hotels.com guest review
"Nice hotel and a great staff"
The rooms were spacious, clean and the beds were very comfortable.Genuine Expedia guest review
"A Night to Remember"
This hotel is very nice. It was very comfortable and very eye appealing. The staff was amazing. They were friendly and quick to help as needed. Unfortunately I wish I could say the same for the inconsiderate guests who stayed. The people at the bar were loud and had to be asked to return to their rooms and our neighbors decided to have a screaming match […] at 5:30 in the morning.I will say that a call to the front desk quickly quited both situations. I would definately return to this hotel because the staff was outstanding and the hotel well maintained. Read moreGenuine Hotels.com guest review
"close to venue. modern looking and great breakfast"
The team of kids loved it. We now will stay at a Springhill suites wherever there is one.The parents loved it as well. Thanks again for a great stay.Genuine Hotels.com guest review
The rooms are very modern and contemporary. The bed was comfortable and the bathroom was really nice. Only downside was the comforter on on the bed and the people at the front desk leave a little to be desired but overall I would definitely stay there again. Very nice.Genuine Hotels.com guest review
"Room not cleaned properly"
The Hotel was very Modern, we loved the decor and even the room layout. However, our room wasn't properly cleaned! There was old trash in the waste baskets, the pillows on the couch were out of place, no wash cloths, the bed looked as if some one made it while laying in it. I would have complained and changed rooms but I was just too tired and wanted […] to rest. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Write your comment.KIDDS, We appreciate your feedback and sincerely apologize that the cleanliness of your room was not met with our excellence in service. It's unfortunate that we did not have an opportunity to intervene more proactively. We're glad you liked our hotel otherwise and we hope to provide you with a more positive experience in the future. Thank you once again for your feedback. Sincerely, Adam Lopez, General Manager
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )