"Navy graduation stay"
The hotel was nice, but we didn't like the bathroom set-up. The door to the room with the shower let light into the bedroom, so if someone wanted to get up earlier than the rest to shower and get ready, there wasn't a way to keep the bedroom dark. The staff was nice and they were helpful to Navy families.Genuine Hotels.com guest review
"out of control"
they couldn't keep the other kids in check they were running until after midnight I kept calling the front desk and they did nothing to stop itGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Dear eugene, My sincere apology that unruly and inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Again, on behalf of our entire team – I offer my apologies. Best, Adam Lopez General Manager
"Bed comfortable but missed the "clean" mark!"
I felt everything was petty good until I took a shower. I looked up to discover it was not clean, black spots like mold setting in. Need to use Clorox bleach to remove those black spots. The area above the fridge was not clean. The breakfast buffet should serve another meat with the turkey sausage. That brand of sausage was not good. Also, be sure to […] have adequate tissues in the room, I had only two. Read moreGenuine Hotels.com guest review
"My choice hotel in the area"
The room was great and so clean! It was different than most hotel rooms which made it fun and it felt like we should have been paying more for the room than we did! The breakfast was ok. The pool was closed for maintenance while we were there. The guy at the front desk wasn't rude but he wasn't friendly either. The hotel was close enough to order Giordano's […] to our room, and there were many restaurants and stores within a mile. Overall our stay was great and I would defiantly go back again. Read moreGenuine Hotels.com guest review
"Really nice hotel"
Modern, bright, clean and a convenient location. Staff is friendly and knowledgable. Minutes to the Navy Boot Camp.Genuine Hotels.com guest review
I wanted to get away for a mother/daughter weekend. The ambiance of the hotel was very nice. I was impressed with the rooms and how comfortable the bed was. The staff was very friendly and accommodating. It was the perfect distance from everything we wanted to do...not to close and not too far. My only recommendation would be to have real plates and […] silverware for breakfast. It's hard to eat waffles with plastic ware on a styrofoam plate. Read moreGenuine Hotels.com guest review
"Peaceful and convenient place near naval base"
Great stay at a peaceful and convenient location near the naval base where I was attending Boot Camp graduation. It definitely came through on quality especially for the price. I paid $99 per night so keep your eye out for deals. The elevator for some reason constantly made that annoying "sound" that usually only occurs when the door is held open too […] long so that definitely needs to be addressed. Other than that everything else was great. Read moreGenuine Hotels.com guest review
Stayed for navy bootcamp graduation. Suite was very nice and modern and clean would definitely stay again.Genuine Hotels.com guest review
"Navy BC graduation visit."
We stayed here for the pass-in-review. The hotel had arranged taxi service to the base, that was a huge help! Its an elegant, & clean hotel. Plenty of food places close by & a Walmart across the street. Over all, very pleased with our stay there.Genuine Hotels.com guest review
"Just what we asked for..."
Hotel was very convenient to Naval Base where our son was graduating from Bootcamp. Specific to our needs, clean & hospitable!Genuine Hotels.com guest review
"Sons Navy Graduation"
We were very happy with our stay for my sons graduation. The staff was so helpful with getting cabs there for us. Great stay we would definitely stay here again.Genuine Hotels.com guest review
"Perfect for NAVY GRADUATION !"
front desk was great and helpful, awesome place to stay if going to navy graduation. Next to Walmart, restaurants, and ATM's. Perfect location in Waukegan.Genuine Hotels.com guest review
We enjoyed our stayGenuine Hotels.com guest review
"Great Stay for BootCamp graduation"
We were there for my friends, son bootcamp graduation. Very pleasant stay, our suite was the perfect size and had enough room for us to not be stepping on each other. Very awesome staff when i did interact with them, excellent stay. the packet the hotel gave for surrounding area's eateries was excellent. The continental breakfast had a huge variety, […] and didn't run out with the number of military families there for the same thing. the location to the graduation wasn't long at all. The lobby, bar area was nice and friendly bar staff. Read moreGenuine Hotels.com guest review
very nice clean hotel near the navy base for our son's graduation. Would have liked a dvd player in the room.Genuine Hotels.com guest review
Great Staff. Treated us like we were at a resort! Would highly recommend!!!!Genuine Hotels.com guest review
"Very very nice!"
I'm giving the Springhill Suites 5 stars in all catagories. The folks that run and manage the front desk are incredibly nice. The unit itself is very clean--shower is amazing and the breakfast is first rate. Very very nice. My son and his family live nearby,so when we come to visit, this will be the hotel of choice!!Genuine Hotels.com guest review
Hotel was great.Close to the base and very friendly staff...would highly recommend...Genuine Hotels.com guest review
"Great hotel amd staff!!!"
We stayed here because our son graduated from Great Lakes. The hotel and staff were amazing!! They made everything perfect for our stay and were so accomidating to our and our sailor's needs!! The hotel is very clean and the rooms are huge and comfortable.Genuine Hotels.com guest review
Stayed here because I was in town for my sons Navy graduation. It was a short 5-6 mile drive to the base. Plenty of places to eat nearby. We got the executive king suite and the room was very nice, the bed was really comfortable, the breakfast was good (6am to 10 am), and the staff was really friendly. Also the meet and greet on Thursday is across the […] street. Read moreGenuine Hotels.com guest review
Very enjoyable stay. Room was clean and comfortable. Staff was friendly and helpful. Breakfast was good. Previous ratings were good and we were not disappointed.Genuine Hotels.com guest review
"Great stay, comfortable but a bit rude."
Great room! Location was alright. Pool was a great temperature for our family. The only negative was when I went to the breakfast area to get our little girl some milk for breakfast, I was heavily scolded by an employee that I didn't have shoes on, stating it was a bar area. Understood, but the employee went a bit overboard with things. Had to move […] a fake tree out of the way to show me the sign (lol). Otherwise we had a good, comfortable stay. Read moreGenuine Hotels.com guest review
we went to Waukegan to Six Flags Great America for the " Fright Fest", we looked for a nice, clean hotel nearby, we found it on internet and it looked great! We liked it being different and colorful, but noticed stains on carpet that should have been cleaned to keep the hotel looking good. Otherwise it was a good place to stay.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Dear Vicky, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our good location and ample amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Adam Lopez General Manager
"First SpringHill visit, but not the last!"
Our family took an unexpected trip to Wisconsin to see a hockey game and we needed to find a hotel for one night on our way home. I always trust the reviews on Hotels.com, so I checked to see what was available at a decent price. We have never stayed at a SpringHill property, but were immediately greeted at the front desk and taking care promptly. Upon […] entering our room, it was very clean and spacious. Our son commented that he wanted to stay at SpringHill again in the future. We were pleasantly surprised by want a beautifully maintained property this was, and would stay again! Read moreGenuine Hotels.com guest review
"Very nice hotel."
In town for Fright Fest. Close to everything! Nice breakfast and great fitness room. Would definitely come back!Genuine Expedia guest review
"Nice Hotel and Great Price"
The hotel was very nice. I travel quite a bit for work and I was impressed with how nice the room was for the price. Very convenient if you are traveling to the Navy base.Genuine Hotels.com guest review
"Close to Six Flags"
Overall really nice. Good breakfast, location, and atmosphere. Some issues with room cleanliness. Sliding door for shower room had white lotion(?) splashed and dried all over it. Could tell it had been there for awhile. Found dirt spot on fitted sheet under pillow near headboard. Didnt find it until the next morning after check in. Grossed me out but […] what could I do. Even with these small issues, I would recommend this hotel. Read moreGenuine Expedia guest review
"Not what I expected"
The customer service was seriously lacking. Several times we went to the front desk it was unmanned. Our room was small. Water in the shower was majorly hot even at the coolest setting.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee hank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay our guests have come to expect from us. The little details definitely do make a trip and we regret we missed the mark with the room size, water temp and service received. Your feedback provides us with the valuable information we need to improve guest satisfaction. We appreciate it and hope to see you again soon. Sincerely, Adam Lopez General Manager
"Very Nice Hotel"
Just a little overnight getaway - was very surprised at how nice the hotel was because the area of Waukegan that it's in is not that nice. Would go back.Genuine Hotels.com guest review
"Close to Naval base and restaurants."
Came to see our son graduate from Naval Boot camp. The hotel is centrally located in a very nice area, with easy access to the RTC at Great Lakes. The lounge bar is a great amenity, as well as the free breakfasts served every morning. Even though breakfast was to be provided beginning at 6:30, it was always ready before that time to accommodate early […] risers. The layout of the rooms is very nice, and my wife loved the unique lighting. Read moreGenuine Expedia guest review
Very pleasant. When asked, staff cleaned the room every day of our stay.Genuine Expedia guest review
Had a very good stay! Loved the room and breakfast in the morning. We enjoyed ourselves.Genuine Expedia guest review
It was just a one night stay but it was great. The room was really nice,it was clean very friendly staff. Will definitely stay there again.Genuine Hotels.com guest review
Hotel staff very courteous and accommodating. Room quality was better than expected.Genuine Hotels.com guest review
Nice place to stay. Very clean. Would recommend to others!!!Genuine Expedia guest review
"Close to Great Lakes NAS"
Nice stay great staff except room smelled like an Ashtray!! Am not a smoker. Was very distracting.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Sincere thanks for taking the time to share your review. Please accept my sincere apologies for the odor in our non-smoking room; I'm sure that was very distracting. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Adam Lopez General Manager
"Great for Naval families"
We had a great stay, close to the Naval Base, Six Flags and a huge Mall.Genuine Hotels.com guest review
Excellent hotel for business visit in the Gurnee area.Genuine Hotels.com guest review
"Convenient and friendly service"
The hotel was a perfect location for a family anniversary party. Staff is very courteous, efficient and friendly. The front desk person asked if we needed anything as soon as we got up to our room. Nice, modern decor and clean rooms. Comfortable beds too!Genuine Hotels.com guest review
Nice, neat, and clean. Friendly staff! I would stay here again and recommend it to others.Genuine Expedia guest review
Hotel was a great location for my sons Nay Graduation. Front desk was nice and couretous! Will definitely stay there again!Genuine Hotels.com guest review
"Perfect For Six Flags"
Spent the night here after a long day at the park with the kids and it was perfect. The room was spacious and the kids loved the pool. The complimentary breakfast the next morning was great and much more than we expected. Oh and with Walmart across the street Springhill Suites is a win! I would definetly stay again.Genuine Expedia guest review
"Spent $600 to be stressed out on a very important."
My family booked a total of 5 rooms for a family wedding this past weekend. My husband called twice in the weeks leading up to the wedding requesting early check in, late check out and that the rooms be at least near each other. Each time his request was confirmed which was important to us as the wedding was at 4pm and we needed to be at the venue by […] 3:15 (regular check in is 3pm). All 11 of us arrived at 2pm (the time we were told to arrive on the previous 2 phone calls) and sat in the lobby waiting while staff fumbled around for nearly 30 minutes while we waited and waited and waited. We finally started to make plans on how we would have to get ready in the lobby bathrooms to avoid being late. FINALLY, after waiting we were given our rooms. Everyone one of them was on a different floor. I chose to stay at a hotel and spent over $600 dollars to relax and get ready for an exciting family event and instead was stressed out, running late and spent my time with my family running from floor to floor. The staff was not very friendly and certainly didn't go out of their way to honor our request even after several phone calls. By the time 2:30 rolled around I was in no position to complain because I was already running so late. After the wedding we returned to the hotel for some family time by the pool. I was really trying to put the afternoons events behind me. Upon entering the pool area I found the pool very cloudy and the smell of chlorine was so overwhelming that no one could even enjoy the area. By this time I was so discouraged that I had spent so much money and was so disappointed in my experience we turned in early and planned to check out early and spent time the next day at breakfast. The rooms are nice. Bedding fresh and beds are comfortable. However the air conditioner is so loud when it turns on and off and the windows don't open enough so you can turn the air off. The next morning the hotel continued to disappoint. The breakfast area was so crowded we could Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Dear Barb, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate special requests such as early arrivals, but this is completely dependent upon the departure times of our other guests. I’m sorry we disappointed you and for any stress this caused you. We are constantly working on improving the quality and service we provide. I wish to thank you for all your valuable comments. These are of great importance and allow us to monitor and improve our guest experience. For this reason, we hope to see you again. Best, Adam Lopez General Manager
If you have to be in Waukegan -- this is one of the few decent spots not luxurious -- walk to Wal-mart for snacks and a few other eateries for full meals in super close walking distance. Free wifi and breakfast make this a good choiceGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Dear Vince M, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our location and amenities. Our associates are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area. Best, Adam Lopez General Manager
"VERY nice with one exception..."
The location and room were outstanding. The only thing, and quite strange to me, was that there is a gap of approx one half to three quarters of an inch between the bottom of the door and the floor. No biggie EXCEPT it allowed all sounds to enter the room with no buffer. We put down a towel along the gap and it worked quite well to stop the noise, but […] this simple design flaw seems unecessary. Other than that I highly recommend on all other points. Read moreGenuine Hotels.com guest review
The upholstery on the sofa needed to be cleaned but everything else was great. We especially liked the split bath since we were traveling with four.Genuine Hotels.com guest review
Enjoyed the location great room and also continental breakfest was great. Thank youGenuine Hotels.com guest review
i enjoyed my stay it is definitely a nice hotel, i really enjoyed the shower! felt spa like.Genuine Expedia guest review
I stayed here 2 nights for my son't Boot Camp graduation. Was not expecting a perfect stay since it was not a luxury hotel. You know...if it seems too good to be true, it probably is.... This hotel was $109 per night and it was PERFECT! Very friendly, extremely clean and great location!! Can not recommend highly enough! You will NOT be disappointed […] ! Read moreGenuine Hotels.com guest review
A+ Hotel in a nice area. The only thing that I can say negative about our stay is that the mattress pad on the sofa sleeper hadn't been cleaned. Other than that, this is a great hotel. I just hope that it will remain that way. We plan on visiting again soon.Genuine Hotels.com guest review
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