"Nice place to stay"
The hotel was comfortable and well appointed. I did not get a chance to use the pool, but looks nice. The room was well cared for and clean. The maids even changed the linens when I did not need it. Convenient to the WalMart across the street.Genuine Hotels.com guest review
Very nice hotel. Would highly recommend to anyone.Genuine Expedia guest review
"Navy graduation stay"
For any Navy families going to graduation in Great Lakes, this is the place to stay. Meet and Greet is across the street, 15 minutes to naval base, easy access to interstates several restaurants close by, staff of hotel very knowledgeable and helpful. Breakfast at hotel was exceptional. We had six family members attending graduation, so the suite was […] not just affordable, but spacious and slept six comfortably. Will stay here again when we attend our nephews graduation in Sept. Read moreGenuine Hotels.com guest review
very clean and very accessible to theme park, good ambiance nice rooms and great breakfast and near to all restaurants and groceries and best hotel to stay after 6 flags amd shopping at outletGenuine Expedia guest review
"Nice hotel, beds a little hard."
Breakfast was only "so/so" as well. I have had both better and worse. Hotel was new, clean, and the staff was friendly and on top of everything. I could have used a softer mattress than the spring mattress that was obviously new, but still way too hard. I normally sleep better at SpringHIll. No lotion or conditioner in the room either, which I found […] odd. Just shampoo. Read moreGenuine Hotels.com guest review
"Great Northern Chicago hotel"
Everything was top notch except the bed was super soft and left us with sore backs in the morning.Genuine Expedia guest review
"Convenient to Navy Graduation"
Overall our stay was pleasant, the staff was great, they answered any questions we had and provided some advice that was helpful. The hotel has a retro style that you get used to. The room was spacious and comfortable,there were some stains on the couch that were a turn off. Breakfast was good (crowded with only a few seating options) If you plan to […] attend a graduation, leave early to get through the gate and security check. The shuttle is a nice option but you pay cab fair back to the hotel. Ceremony was 2 hrs long. Be sure to stop at Big Eds for dinner! Read moreGenuine Hotels.com guest review
"Save the money.."
Where to begin... 1st. The design of the rooms were just strange and not very family friendly at all. The toilet is located in a seperate room away from the shower. So in the mornings you had to do your thing in the toilet room, get dressed again walk over to where the shower was and after the shower there's no place to get dressed, very inconvienent. […] And just flat out irritating! 2nd I made this reservation over a month ago, my room was supposed to have 2 queen beds, it did not, it had 2 double beds, we had 4 people in our room 2 kids myself and my wife. Both night one of us had to sleep on the couch because the beds just weren't big enough. I was also supposed to have a tub/shower, we didn't get that either. Just a shower. There were stains on the carpet, the blind behind the curtain was completely shredded and broke. When I went down to the front desk to discuss these issues I was told I would have to deal with hotels.com. I asked since I paid for 2 queen beds and a tub shower but didn't get that then shouldn't my price go down.. She looked at me kind of with a smirk and said no because that's all they had available even tho I made the reservation over a month ago. If you're going for Navy graduation be prepared to pay out the wazoo for their shuttle service! We had 4 people going, it's $3 per person to get you to graduation then it suddenly becomes $20 to get you back to the hotel!! Ended up costing us $70 to go a total of 20 miles. Drive your sailor back to the base after liberty. This turned into a very expensive stay. Save yourself the money and look elsewhere. There are PLENTY of options as far as hotels go. Read moreGenuine Hotels.com guest review
"Always Comfortable here....."
Loved it, as usual.Genuine Hotels.com guest review
"convenient to local sights"
Great room layout.Genuine Hotels.com guest review
Very good I recommend to family tripGenuine Hotels.com guest review
"Convenient to the Navy Base"
The Hotel is very convenient to the Naval Base. It is across a Wal-Mart and a popular chain restaurant. The two rooms we had were very clean, although the carpet is stained somewhat. The breakfast was good for the type of hotel. I would stay here again for my next trip to the area.Genuine Hotels.com guest review
The hotel it self was nice. Our room size worked well. It is a more modern style so it didnt have a tub for my kids. Also the breakfast they had was good. Now to why i dont think i would stay here again. It was very busy and multiple rooms were having parties. Kids were yelling, running up and down the halls and the stairs for 2 hours. That was annoying […] but could handle that but when the drinking parties were still going LOUD after mid with little kids i had enough. My husband had to go complain at the desk about all the noise. They ended up kicking people out. The one room had over 12 adults! Read moreGenuine Hotels.com guest review
"Great place to stay with family"
My family had plenty of room to relax. We were close to Chicago, Naval base and attractions. My family loved the breakfast.Genuine Expedia guest review
My room was spotless clean and as far as I could see so was the rest of the hotel. Although the carpeting was very clean in my room there was a fairly large red stain next to the foot of the bed. I loved the shower it was awesome. The quality was well above the price and I will definately stay at SpringHill again.Genuine Hotels.com guest review
Very SatisfiedGenuine Hotels.com guest review
"loved the room"
The front clerk was a littoe preoccypied by her friends or family or whomever but was nice and the room was amazingGenuine Hotels.com guest review
"Nice hotel and a great staff"
The rooms were spacious, clean and the beds were very comfortable.Genuine Expedia guest review
"A Night to Remember"
This hotel is very nice. It was very comfortable and very eye appealing. The staff was amazing. They were friendly and quick to help as needed. Unfortunately I wish I could say the same for the inconsiderate guests who stayed. The people at the bar were loud and had to be asked to return to their rooms and our neighbors decided to have a screaming match […] at 5:30 in the morning.I will say that a call to the front desk quickly quited both situations. I would definately return to this hotel because the staff was outstanding and the hotel well maintained. Read moreGenuine Hotels.com guest review
"close to venue. modern looking and great breakfast"
The team of kids loved it. We now will stay at a Springhill suites wherever there is one.The parents loved it as well. Thanks again for a great stay.Genuine Hotels.com guest review
The rooms are very modern and contemporary. The bed was comfortable and the bathroom was really nice. Only downside was the comforter on on the bed and the people at the front desk leave a little to be desired but overall I would definitely stay there again. Very nice.Genuine Hotels.com guest review
"Room not cleaned properly"
The Hotel was very Modern, we loved the decor and even the room layout. However, our room wasn't properly cleaned! There was old trash in the waste baskets, the pillows on the couch were out of place, no wash cloths, the bed looked as if some one made it while laying in it. I would have complained and changed rooms but I was just too tired and wanted […] to rest. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Waukegan/Gurnee Write your comment.KIDDS, We appreciate your feedback and sincerely apologize that the cleanliness of your room was not met with our excellence in service. It's unfortunate that we did not have an opportunity to intervene more proactively. We're glad you liked our hotel otherwise and we hope to provide you with a more positive experience in the future. Thank you once again for your feedback. Sincerely, Adam Lopez, General Manager
"Fine- nice and clean."
It was fine for what it was. The rooms on the 1st floor were really noisy at night. I had 2 different stays and was on the 5th floor for the second group of nights- rooms were bigger and more quiet - tip, don't stay on the 1st floor. Also, no room service or restaurant but lots of food nearby.Genuine Hotels.com guest review
"Weekend Stay for a Sailor"
This stay was absolutley more than i expected. It was comfortable and the staff was quite kind. This hotel has made my visit in Illonis more enjoyable, more or less made the visit very memorable for me. If i ever go back up there again, i'll definitely come for another stay here! Highly recommend this place!Genuine Hotels.com guest review
"Great Suite Hotel"
We stayed there to be closer to an early morning airport run without paying the higher at airport prices. Although there was a snow storm, we got there in plenty of time without a white knuckle drive from Milwaukee. Wonderful room. I would recommend it.Genuine Expedia guest review
"Nice hotel - close to everything."
If you plan to go to a Navy bootcamp graduation at The Great Lakes, I strongly recommend this hotel.Genuine Expedia guest review
"Decent rate, decent hotel"
Overall great experience. Great price for compared to others around. Reserved room w/in 1 week of my daughters graduation and the price was right around our budget. Clean hotel.Genuine Expedia guest review
What a great experience. The hotel staff were very professional and friendly. The room was excellent. It was located near shopping and restaurants. I would highly recommend this place.Genuine Expedia guest review
"Great hotel. Go somewhere else for breakfast."
The hotel itself is a great hotel. Very clean, comfortable and updated. The breakfast, however, leaves something to be desired.Genuine Hotels.com guest review
"Great for Navy Graduations"
Very nice hotel with close proximity to any food restaurant you could ever want. My home gym (LA Fitness) was conveniently located behind the hotel within walking distance. Rooms are nice and comfortable. We had a nice stay. Hotel offers free breakfast and Wifi to all guests along with a "business center" in lobby where anyone can use the computers […] to print documents and boarding passes or anything else needed. Also has a small bar in lobby to relax and have a drink. Read moreGenuine Expedia guest review
"Boot Camp Graduation"
Visited during our trip to see our son graduate boot camp. Hotel and staff were very nice. Hotel was clean with euro feel to it. Our couch and carpet both had small stains, but otherwise spotless. There is shuttle service available to the graduation, so that was very convenient.Genuine Hotels.com guest review
"Great place especially for Navy Graduations!"
Staff was great, small front desk staff which I prefer. They make your stay more personal and comforting rather than acting like youre just a room number. Stephanie was working the front desk for the majority of my stay and she was great. Very helpful and excellent guest service. They offer a shuttle to the Navy base for graduations for only $3 a person. […] They also have a great, free if I might add, breakfast every morning. They are very accommodating and do everything they can for you as quickly as possible. They aren't about making money they are about their guests. Great experience would definitely return if in the area. Read moreGenuine Expedia guest review
We stayed here for our son's naval graduation. The room was wonderful. The staff couldn't have been more helpful. We would recommend this hotel to anyone.Genuine Hotels.com guest review
"Worked for my kids!"
....for a winter night's vacation: Indoor pool, breakfast, access to pizza delivery - and the price wasn't bad for their father!Genuine Hotels.com guest review
"close to Great Lakes Navel base"
Great people on staff very friendly rooms clean, breakfast well stocked, just wished had bigger indoor pool and whirpoolGenuine Expedia guest review
"Very convenient for Naval graduation"
The hotel was clean and the staff was very friendly and helpful. There were some quality issues in our room like very uncomfortable matresses, holes in the linens, lampshapes and blinds. i was surprised by these, especially the holes in the sheets. Howveer the breakfast more than made up for it. I was pleasantly surprised by the selection, much more […] than the average free breakfast. Read moreGenuine Hotels.com guest review
The hotel common areas and room were very clean and well maintained. I had a small problem printing a document by using their printer, but the staff was extremely helpful and took care of the problem quickly. The workout area was also clean and all of the machines were in working order. The pool was nice and the hours of operation were from 7 to 11, […] which was more than all of the other places I have visited. Highly recommended!! Read moreGenuine Hotels.com guest review
"We'll thought out rooms"
I was impressed that there were 2 bathrooms in my 2 doublebed room - one had a wide sink and shower, the other had the toilet and a small sink - this is such a family friendly room. Also in the kitchen area there was a microwave (angels are singing), fridge and coffee maker. There was a separate sofa and table area, AND a separate wide desk. I was very […] impressed at how practical the room was given the space, like someone actually spent time thinking how to make it as comfortable and efficient as possible. This stay was for business for me, and outlets were not a problem. Free wifi also, could connect as many devices as you need without 'registering'. I'd definitely look for a Springhill in future trips whether for family or business. Read moreGenuine Hotels.com guest review
"Great Lakes Graduation Stay"
A superior two night stay. The staff, to include support staff, were very friendly and willing to assist. Regarding Great Lakes Naval Station graduation, the desk staff was very knowledgeable and provided me with an excellent information package and the option of inexpensive taxi service. An excellent facility, Spring Hill Suites-Waukegan is clean, […] well appointed and I would live in the room. Best bed I've slept on in years. Stay here. Read moreGenuine Hotels.com guest review
"Very very nice hotel"
I always stay here when working in the Waukegan area. We call this the IKEA hotel because the interiors have the look and feel of IKEA. Comfortable room, comfortable beds, nice bathroom, quiet area of town, plenty of restaurants nearby. Be sure to check out Sweet Tomatoe if you like soup, salad and great deserts.Genuine Hotels.com guest review
"My son's Navy graduation"
We had two rooms at the SpringHill Suites for my son's graduation. The staff was very friendly and everything you could possibly want in shopping and dining was right across the street. It is also only 10 minutes from the Naval base, which was very convenient.Genuine Hotels.com guest review
"Great Hotel at a great price"
Highly recommended for anyone traveling to the area for Navy Graduation. Shuttle service from hotel to RTC for only $3 each way. Walmart, Dunkin Donuts, Starbucks and small shopping centers within walking distance. Easy access to major highways.Genuine Expedia guest review
"Convenient location across from Sundowner Saloon"
The indoor pool was a great hit with me and my ten year old daughter having driven 300 miles to get there. Breakfast was served early for those of us going to boot camp graduation and was plentiful and hot. The staff helped us tremendously by looking for and finding a backpack (with our sailor's laptop, phone and I-pod) we accidentally left behind at […] the hotel. They were cheerful and very helpful about it. They saved us a lot of worrying by their prompt response. Read moreGenuine Expedia guest review
Stayed here while visiting my daughter inthe Navy for Thanksgiving. The hotel was clean in appearance, although most of my family had a horrible headache and running nose by the time we left 3 days later (we all cleared up soon after leaving). Beds are very very soft. The walls are thin so you hear everything in the halls. The hotel was not suppose […] to bill me till after my stay, they billed me immediately. They then blamed the bank, and said there was nothing they could do about it. They also charge an extra $40 per night and the water in the room is over $2 a bottle. The breakfast was ok... Nothing special. Warning they close breakfast about 5 minutes early and won't even let you grab something quick. We asked for extra towels and was told they would be brought up to us, we never received any. The staff was just horrible. Not helpful at all. They treated us like an inconvenience. Read moreGenuine Hotels.com guest review
"great place to stay for navy graduation"
I spent a lot of time looking at places to stay for our son's navy graduation. Springhill Suites delivered on all our expectations. The location was less than 5 miles from the base and close to shopping and all kinds of places to eat, many of them we walked to. The staff was friendly, everything was very clean and the breakfast was plenty for on the […] go. The room set up allowed visitors to come and not feel like they were in a bedroom. The room felt very spacious and the microwave, fridge and flat screen tv that swived to face the bed or the sofa were wonderful features. Having the toilet and sink in a separate room from the shower and sink worked well. Read moreGenuine Hotels.com guest review
"WORKED FOR ME"
There is alot of road noise other than that it is a nice placeGenuine Hotels.com guest review
"Great Deal for the Price"
Overall it was a great stay. The shuttle service is very convenient and affordable. Make sure you sign up the night before as space is limited on the shuttle. Wal-mart is right across the street. Plenty of places to eat in the area. If you’re there for the navy graduation make sure you pick up a packet at the front desk for Navy families. It has a lot […] of information on places to shop and eat as well as information on the graduation. If a person wants to be picky they could complain about the stains on the carpet or the thread bare towels, but for the price you pay you can’t expect too much. The positives far outweigh the negatives – free WiFi, free continental breakfast, swimming pool (yes it’s small), exercise room (yes it’s small), close to the base, and clean rooms. Not to mention how accommodating they are if you want to bring your Navy graduate back to the hotel for their Liberty. I would definitely stay here again if I was in the area. Read moreGenuine Hotels.com guest review
"Two Thumbs Up!"
My wife & I were in town to attend our son's graduation from Greak Lakes Naval Station. The hotel is clean, moderen, served a good breakfast, has a friendly staff, is close to the base and provides a shuttle to and from graduation if needed. Additionally, many places to eat close by. We really enjoyed our stay.Genuine Hotels.com guest review
Very convenient to base stores all in walking distance. Good breakfast nice size roomsGenuine Expedia guest review
"Great hotel, great location"
My husband and I stayed here while I visited him. The hotel is about 15 minutes away from the base. It's in a great location, surrounded by restaurants and stores. I wasn't suppose to check in until 3 pm but my room was ready by 10am. The room was clean and the bed was the most comfortable I have slept in. The staff was very friendly and helpful. I […] will definitely stay here again on my next visit. Read moreGenuine Expedia guest review
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