"The Expedia experience!!!"
The hotel was a great place to stay, However Expedia booked me into a rooms that werent what I requested nor expected, I asked for rooms near one another, And I requested king beds. Neither of these request were honored upon my visit..Therefore I was disappointed with Expedia. But the hotel was wonderful. Me and my family just hand to make adjustment […] and I felt I was mislead to believe upon booking that my request would and had been met. Read moreGenuine Expedia guest review
I felt like was being talked to rude from staff personnel. I didn't have room on my card for a deposit. I was not told it would be need it when I paid for the 2 rooms I paid 3wks ahead of time. I charge addtl $100. When I arrived it was embarrassing I was not prepared for that. Then I was called again and remind to pay the other 50. While I was getting […] dress. We stayed at the same hotel like this last Jan. 2012 had 2 rooms and was not talk to or treated this way. Lincolnshire has the best Springill Hotel. Waukegan hotel is nice the front desk people ar Read moreGenuine Hotels.com guest review
"Nice Couples Getaway"
Very modern and pretty hotel. Could have been a bit cleaner. Soap dish seemed dirty, (didn't use it). Free Breakfast was good, eggs, sausage, bagels, muffins, waffles, cereal, yogurt, oatmeal and etc. Pool was small didn't end up using it. Could hear people in the hallways and see shadows under the door as they walked by. Should install some door flaps […] or something to get rid of the gap at the bottom of the doors. The Staff was very friendly. Read moreGenuine Expedia guest review
"Comfortable bed.... noisy elevator"
We enjoyed the room, warm, clean, and modern..Unfortunately, they booked us the first room on the third floor next to the elevator. We could hear the sound of the elevator going up and down all night. If the room was one spot over, I believe it would have been a totally enjoyable experience.Genuine Hotels.com guest review
"Family weekend getaway"
The room was very nice, modern, and clean. It was roomy. Beds were comfortable and the kids enjoyed the reading lights on the beds!! The pool is small but no problem as only a few people in there. The staff was pleasant and helpful with directions.Genuine Hotels.com guest review
"It was perfect for our family."
It was a very comfortable stay and the staff was very helpful.Genuine Expedia guest review
"Awesome Hotel and Staff"
The Staff and Hotel were excellent, I would recommend it to anyoneGenuine Hotels.com guest review
"Very Clean! Great Location!"
Only downside is it does not have a bathtub or hot tub so after a long day of walking at Great America I would have taken either. With that said we stay here every year because everything else is five stars! Being located next to a 24 hour Walmart is a huge plus!!Genuine Expedia guest review
they did not have our room when we got there, even though we had paid in advance. not happy about that. pool was slightly bigger than the one in my back yard. it was alright but wont go there againGenuine Hotels.com guest review
"Great hotel for family, business and Navy visitors"
Room was very clean and spacious. The breakfast was fine hot and cold offerings. Loved the Shower no tub! Sink and toilet separate nice for multiple travelers. I would recommend this hotel to my friends. Very close to navy base for recruit graduations!!Genuine Expedia guest review
The pool is really small and only goes 3 feet to almost 5 feet. There's no whirlpool either. Breakfast was good, service was great. Walmart, Marcus Theatre, Gurnee Mills are nearby.Genuine Hotels.com guest review
The location was very easy to find surrounded by many retails and restaraunts. The decor was very contemporary yet comfortable enough not to feel out of place dressing casual. The room was very clean and comfortable but I would like to point out a couple issues with the structure.The LED light installed in the work area was flashing right at you when […] you are in bed. It is not very ideal for people who have trouble falling a sleep with lights on. It will be nice if the light was installed on the opposite side at least so one person can work while the other person can sleep. Also the stand up shower was very roomy and modern with the extra jets but the caddy was not ideal. If you are using their travel size ammenities it will fall between the gaps so you have to lay it on the floor which was somewhat inconvienient. They need to install a shower caddy that has a flat surface so we can put stuff on. But overall it was a very comfortable stay. I will recommend this hotel. Read moreGenuine Hotels.com guest review
It was nice a quiet n relaxing. Should have been cleaner. Prior guest hair was in bathroom n showerGenuine Hotels.com guest review
Every thing was good . The bathroom fan was not working so bathroom little smell ,and also bathroom didn't clean well.Genuine Hotels.com guest review
"Great location, close to Great America"
Over all very nice. Clean, modern hotel. Staff was very helpful and friendly. Would definately stay there again!!Genuine Hotels.com guest review
"close to decent golf courses"
Nice hotel, convenient to shopping, stores, attractions. Hotel employees were all VERY friendly. Breakfast in the morning was well stocked, fresh and hot. Only complaint that prevents me from giving them all 5's are the condition of there towels! It is definitely time to replace them. Not only were they not soft, but in my room they were dingy appearing, […] threadbare, with a hole to boot. I was surprised that a hotel this nice would have "motel" quality bath linen. Time to upgrade! Although, I liked the place enough to I book a future stay. Read moreGenuine Hotels.com guest review
"Parent of 2 preschoolers recommends!"
Mapquest was very confused about the location of this hotel - FYI, it's EAST of I-94...Hotel staff was very friendly, and very helpful; I called a few days in advance of our stay to confirm that I got a room with a bathtub (I have little kids;) they switched me over to a room with a tub with no hassle whatsoever. The room was HUGE, very comfortable, […] had a wonderful TV and very chic, modern appointments. Staying here was a huge adventure for my 2 pre-shoolers. The pool area was wonderful and clean, and there was a nice little convenience store where I could buy popcorn for "family movie night." My only complaint has NOTHING to do with the hotel and nothing to do with Hotels.com... the hotel is at the intersection of a few main roads that an underground drag racing club apparently decided to use for about an hour in the wee hours of the morning. So I lost a little sleep, but the pillow-top mattress insured that I got back to sleep quickly, and the hot breakfast bar helped me to wake up the next morning. Highly recommended! Read moreGenuine Hotels.com guest review
the rooms were very clean the carpet was just shampooed, so they were a little damp. Over all the suite is an excelent choice. I love the room.Genuine Expedia guest review
"Nice modern hotel."
The staff were very friendly. The service was excellent. The room was modern and very clean. If I had to down rate them on anything, it would be the breakfast. It was just on the plus side of mediocre. Otherwise it was great!Genuine Expedia guest review
The beds were bad and made noise. The bar watress was not friendly at all.Genuine Hotels.com guest review
Pool was disappointing. The breakfast buffet was nit stocked to accommodate the number of guests. Front desk staff friendly. Very clean hotel. Overall experience ok.Genuine Hotels.com guest review
"Great family hotel"
My husband and I and our 1 and 3 year old sons enjoyed our stay. The only warning is that if your are placed in a wheelchair access room the couch doesn't let out which is what we needed for our three year old. The baby slept in a crib which was clean and in food working order. We improvised and moved the pieces to the sectional couch to accommodate […] our toddler and all was well. Read moreGenuine Expedia guest review
This is the BEST hotel that I have stayed at in a long time!! The staff was shorthanded but you would have never known. The hotel was clean, rooms were clean and comfortable, and the staff was awesome!! Couldn't have asked for a better hotel!Genuine Expedia guest review
"spacious room but without a tub"
Everything was great about the room, and I enjoyed the complimentary breakfast & 24-hr store in the lobby, but I was disappointed with the staff. When I walked in, instead of being welcomed, I was told, "I'm checking someone else in right now," when no one was even standing at the desk. Then I had to wait 20 minutes to checkin because the rooms weren't […] all cleaned yet. It seems the hotel was sold out that day, but that first impression will keep me from booking here again, especially since there are so many hotels at Fountain Square. Read moreGenuine Hotels.com guest review
"Incorrect / Misleading Information"
It was clearly stated that they had a spa / hot-tub in the pool area and none was there.Genuine Hotels.com guest review
What a great time we had.We were there for the Navy Graduation, like many others staying there. There were 5 people staying in my room and we had more than enough room. Upon arrival I asked if they had a mattress pad as 2 of my kids were young. They didn't have it then, but went right out and got one for me. Anything I asked for they were so willing […] to do for us. We left early in the morning and they got us food for the kids. Food at breakfast was plentiful.The indoor pool is a little small, BUT it is indoors so regardless of the weather you can use it. The front desk staff was awesome, helping us find things to do, getting us where we wanted to go. All around super helpful. They understood how important our time was, while we stayed there and they wanted it to be a good experience. We will definitely stay again. Read moreGenuine Expedia guest review
"More than exceeded my expectations"
The accommodations were excellent. Hotel and room is very modern and clean. The breakfast was above average (my kids insisted I inform hotel to never change recipe for blueberry waffle because they were great). I checked in too late to have a binder printed at Office Max which is right next door. The hotel allowed me to print a huge binder in the business […] center. The printer in that center was very very fast - just like mine in my office. Overall, I was really pleased with my stay and would definitely stay there again. Read moreGenuine Hotels.com guest review
It was a really nice hotel. The color scheme was very welcomingGenuine Expedia guest review
"Beautiful contemporary decor"
Refreshing modern decor and amenities. Very stay-friendly, comfortable, clean room. Shopping and food very close by and easy drive to Navy base. Nice place to stay, no problems, no negatives. Happy guest. :)Genuine Hotels.com guest review
This was a very nice hotel. The rooms were very large and clean.Genuine Expedia guest review
The hotel was fantastic. The employees were extremely friendly and helpful, the room was bigger than I expected and was really spacious and the floor plan was extremely well thought out. The mini fridge and microwave were very convenient as well. Will stay again !!!Genuine Hotels.com guest review
Fabulous stay! Everyone was very helpful and the breakfast was deliciousGenuine Expedia guest review
"Would recommend this hotel!"
The room was clean and comfortable. I liked having the sitting area in the room. The staff was extremely friendly. It was only about 10 minutes away from the Navy training base and it was located around several restaurants, stores, coffee shops, and bowling alleys. It was a good location. Already have plans to stay there again.Genuine Hotels.com guest review
"Superb place to stay for Navy RTC graduation"
Room and hotel were great! Service was exceptional, and hotel staff was very accomodating for military familiesGenuine Expedia guest review
We were in town for our son's graduation from bootcamp and this hotel is close and so wonderful to the military families!Genuine Expedia guest review
"Will return, a favorite."
New, modern ,everything you need. Great breakfast, clean and modern workout facility, fresh, modern rooms. clean and comfortable linens.Genuine Expedia guest review
"I am a Hampton Inn convert now"
My stay at the Spring Hill Suites was a pleasant surprise. I chose this hotel per the reviews. It presented itself as a 4 star hotel sans a restaurant. The room was large, quiet, comfortable, clean and elegant. I have been a fan of Hampton Inns because of their consistently. I will surely stay st Spring Hill again and expect the same experience. My […] only concern was Friday evening when I checked in late, the desk clerk was called away to stop a party on another floor, while I was waiting in the cold vestibule to get in. I was concerned that there was inadequate staff, as it was obvious a large group of young people were roaming the halls and enjoying their joints by the back entry. When I informed the clerk of this, I understood her reluctance to call the police as she was the only one and would take the chance of repercussions. Read moreGenuine Hotels.com guest review
I was very dissappointed in the area of the hotel, there was really nothing there. The nearest thing was a Walmart which I protest against seeing how I am a Union worker. I was led to beleive there were more ammentaties to the hotel that were not there. Although the bed was confortable for my 82 yr old mother the pull out couch was very unconfortable […] and i have slept on a lot of couch beds. Although the staff was very nice and accomidating and informative over all the hotel was not what I exspected for the amount of money I spent. Read moreGenuine Hotels.com guest review
Too expensive for the amenities available. Modern looking but not comfy. Little pool and no hot tub.Genuine Hotels.com guest review
"Springhill Suites was great"
I really liked the accommodations. Two queen beds plus a pull out couch. It was clean and a nice interior design for a limited area with sliding doors to bathroom. Liked separation of toilet and shower to accommodate more than one person at a time. Location near food and the LA Fitness was a bonus.Genuine Hotels.com guest review
"I wish all hotels were like this one"
Our room was spotless, very up to date. Everyone was polite and helpful. The shower and bathroom were in two different room, witch was very nice. The vending machines that I came across were all pop, no candy or chips. That you needed to go to the loby to get. There is a Wallmart within walking distance. The only drawbacks were no way to lock the sliding […] doors to the bath and shower. And bring your own shampoo and conditioner, they don't give you more than one showers worth. So if there is more than one of you, you'll run out. Other than that this is a real nice hotel. I would stay there again. Read moreGenuine Hotels.com guest review
Room was very clean and set up nice. Hotel staff was extremely polite, friendly and helpful. We enjoyed our stay and will stay there again when in the area. Thank YouGenuine Expedia guest review
We really enjoyed this hotel. Very impressed with the cleanliness and the staff. The staff was very helpful with restaurant suggestions and while we were there, a huge snow storm came through and they did an outstanding job with snow removal near our vehicle. We will recommend this hotel to our friends and plan to stay here again.Genuine Hotels.com guest review
We loved the hotel. It was quiet, comfortable and had great breakfast. Loved the spa like feel.Genuine Expedia guest review
"Navy Parents Welcome Here!"
This hotel is well worth the money. The pictures are accurate. Very clean. The reason I stayed here was because my daughter was graduating from Navy boot camp and I wanted us to have a more homier place to bring her to so we could just relax and visit with each other instead of running around trying to find a place to eat, so on. It was only 5 miles […] from the Navy center, I left around 6:30 a.m. and was the 20th in line to get in, (I would highly recommend leaving early as they get PACKED). The room had a nice refrig to store drinks, snacks, and a microwave, a hair dryer and iron/board, all new. The room was very modern and very well appointed, as well as spacious. Carpet was like new. Pool very clean and warm. Breakfast (free) great. Front desk personnel very friendly and helpful, especially since I left my meds there and they are sending them back to me! I will stay again if in the area and will look for this type of hotel at other locals. I highly recmnd to the Navy parents! Read moreGenuine Expedia guest review
"Fantastic for Navy families"
great hotel for families attending Navy bootcamp graduationsGenuine Expedia guest review
"SpringHill Suites - Waukegan"
This was a very clean, very modern hotel. The staff was helpful and everything was great. We did stay on the first floor and some people stayed in the commons area and socialized very late and loud on Saturday evening. I did not get up and complain but I wish the staff had told them to keep it down a bit. I think if I would have called, they would have […] handled it. But, I think they should walk around on the weekends and make sure that does not happen. All in all a nice place to stay. Read moreGenuine Hotels.com guest review
"You have a great employee"
I would like to complement Brad Johnson. I had never been to the Chicago area and rented a car in Chicago to get to and from the naval base. I was lost much of the time between the weather and my poor sense of direction. I called the hotel and Brad walked me through the directions as to where I was going and always got me there. He did that my entire […] stay. He was always patient, courteous and very helpful. Thank you Brad. Read moreGenuine Hotels.com guest review
"Nice, Clean and Contemporary"
Our overnight stay for our family of four was very nice. The staff was very friendly and accommodating, The room, lobby and pool were all nice and clean, and the hot breakfast in the morning all contributed to our feeling satisfied with our choice of this hotel.Genuine Hotels.com guest review
This was the first SpringHills Suite I have stayed at and it was wonderful. My daughter and I was in for my son's Navy graduation. It is conveniently located to Wal-Marts, Starbucks, Chili's, and many other restaurants and eating establishments. They cater to families attending Navy Graduation.Genuine Expedia guest review
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