05/29/14 Ken B River Edge, New Jersey
This wonderful place might be showing a little bit of age in its decor but the service provided by all staff members is more than enough for you to want to return.... many times. Our room was clean and had a good pool view. A minor reservation issue was quickly and pleasantly handled by Chris Jennings, the reservations manager. Courtesy was extended from the moment we arrived and every day we were there. In-room dining greeted our arrival with a wonderful treat. Our dinner at the J&G Steakhouse was wonderful, made memorable by its perfect preparation, a gracious manager who poured our wine and Jeff, our waiter who made it fun. We will return.
"High expectations that were not met."
05/28/14 Cynthia R Midland, Texas
I was so excited to stay here after looking at the website and the impressive video. However, I was disappointed when I arrived and saw my room. It was nice but I expected more luxury. The location of the room was wonderful. It was near the koi pond and the outdoor patio view was pleasant and pretty. What I was really disappointed in was the condition of the chair cushions at the pool. There was bird poop on them. I think the hotel needs to upgrade their pool furniture. Also, there was loud music at the pool and it was a challenge to find an area where there was quiet so one could relax. I felt like I was on a carnival cruise! That being said, the grounds are beautiful and very well maintained. The staff was exceptional. Food good. Massages great.
"Great stay and recreational activities"
03/10/14 Esther B Denver, Colorado
My fiance and I enjoyed our stay here. The food in the restaurants is excellent, the service as well. I especially enjoyed my iPhone/Ipad photo app class with Caitlin McAllister. Overall a great experience.
11/19/13 Ashley R Phoenix, Arizona
Beautiful rooms, and very spacious bathrooms! We stayed here two nights. The beds were comfy. Enjoyed the amenities, including the spa and yoga classes. I would definitely recommend this resort and would stay again!
"Sharp and attentive. Polished service."
08/14/13 dan007mnr Toronto, Canada
Wonderful experience. Treated extremely well throughout stay. Front desk, concierge, in-room dining, pool area, restaurants and overall flow of a highly-polished management. Great first visit. As a very nice feature, for as regarded as this property is, is that they have very reasonable-priced food, beverage, etc. throughout. Great piano and then acoustic solo music evening hours. Would recommend to any couples, friends or families for relaxed, peaceful experience of Phoenix, Scottsdale.
08/05/13 arubadive dallas, texas
We come every year to this stunning resort! This year was just as nice as years past except for a couple of items. The carpet in our room was very dirty. We could not walk on it in our white socks for long without black feet on the bottom (grand deluxe room) ! The front desk attendant told us that the rooms are about to go under renovation. We hope they keep the wonderful colors that the Phoenician is known for, i.e. yellows and greens! Stay away from the earth tones. They are in every other resort in the southwest! The other item is the adult relaxation pool! It Is now in dyer need of repair. Old stained plaster and black algae ALL over. Pretty disgusting for a 5 star resort. They have not put the money in it that they need too! VERY obvious. One other small thing but important to the ladies out there....They cut there toiletries in 1/2. the size from a couple of years ago. I feel this is pure greed! The golf courses and grounds are beautiful and the food is second to none. The service is first class but we just hope they put some thought into the above mentioned items!
08/04/13 pbuntarl Phoenix, Arizona
The Phoenician is "The Grande Dame" of hotels in Phoenix and it lives up to it's reputation for quality and service. You are greeted promptly by all members of the staff who are very professional, friendly and accommodating, everywhere in the hotel and on the beautifully manicured grounds. The rooms are a nice size with large, well equipped bathrooms. The lovely 3 tiered pool area has seating for everyone and the staff provides water and towels. We ordered beverages and lunch at the pool and the food was delicious and presented well. The hotel has wonderful restaurants and lounges and phenomenal views of Camelback Mountain. Treat yourself to some services at their Spa. It also lives up to it's reputation. I don't remember ever staying at a hotel with better service. Kudos to their staff!
"Heaven on Earth...The Staff, The Property, the Facilities...All 10's"
07/21/13 Paul B Vancouver, Canada
As a Platinum for Life Starwood member, a Fairmonth PLatinum and Gold Hilton (probably Diamond this year), I have seen the best and the worst hotels have to offer and let me tell you this is by far and away one of the best! The property is stunning, the facilities very high end, the food absolutely first class but what really kick this place up to the "Excellence" class is the staff. While awaiting check in, i noticed a man in a black suit walking around and greeting everyone with a sincere desire to ensure the guests were absolutely taken care of and having a good time. He cam over to me and I then recognized him (from a previous stay) as Marc Bauman, Executive Manager of the hotel. What a touch of class. To have a senior manager out and about greeeting guests and with the professionalism and sincerity most frequent travels all too often don't see, was such a pleasent surprise. Marc trully has a gift in social interaction and this hotel is so very lucky to have him as I am certain many guests come back because of his contribution the theri stay.. I know it does for me! On check in, i was greeted by Sarah and Amanda, both outstanding, friendly and very helpful indivuals backed by a team of others at the front desk equally as impressive. They sharp, recognize that you want top get to your room asap and magically transform an otherwise mundane check in experience to a very warm and welcoming one. Breakfast at Terrazzo is amazing. The caprese omellet is to die for and with servers like Paul taken caer of your every wish...it makes the day start off with such a great feeling. Have I said enough? I can go on and on but trust me when I say...You just gotta try this place and live the dream. It trully is Heaven On Earth and I can't wait to go back. Oh wait, I'm going back next week...YAYYYYYY!!!!! See you pool side!
"Great place to relax"
06/18/13 melissa5239 Lexington, Kentucky
The Phoenician is a great place to relax. Staff are very friendly and attentive. Rooms are generously sized and clean. Housekeeping provides nice touches like bottled water and slippers during turn down. The staff at the pool frequently check on guests providing beverages and food. The grounds are beautiful. There are quite a few places to eat. The burger bistro at the golf course is a favorite. The resort was about a 10-15 minute cab ride from the airport and once we got here we never felt the need to leave. There were children's activities at the pool and many family friendly options for those with small children. We really enjoyed our stay.
"Excellent high end Luxury Hotel property"
03/24/13 otisokansascity Kansas City
Excellent environment for a Luxury getaway under Camelback mountain. Quiet and secluded from the city for mental kickback therapy. Golf, massage, pool, food and environment for the senses. A foodie find just down Camelback road is Tarbells. At first view it is not impressive. Inside is a local find.
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