"Overnight in Vienna"
Great price/service ratio, modern yet cozy, excellent internet connection, helpful staff.Genuine Expedia guest review
"Rooms were nice. The morning breakfast was good."
If you don't mind walking the hotel location was about a mile from the main tourist area. The staff was excellent and very helpful, answered all our questions.Genuine Expedia guest review
"Excellent hotel and helpful staff"
This is an example on what should be an excellent customer service staff. They were great taking time enough to explain everything about locations, places to visit and how to get there. Besides the breakfast is great and the hotel is easy to find.Genuine Expedia guest review
room very small, difficult to access wifi and the staff didn't seem to care about your questions or concerns, made us feel like we were bothering themGenuine Expedia guest review
"4 stars close to center"
Not far away from center. 5 minutes walk to the metro. We were checked-in just as we arrived at 9 AM since our room was ready, so we saved much time. Nice personel. Not the best district in town, but still nice. Shampoo was not provided on the second day after cleaning. Seen much more cosier rooms in 4 star hotels.Genuine Expedia guest review
"Good hotel, close to the center."
The hotel is quite good - clean, large rooms, good bathroom, good breakfast, helpful staff. Close to subway, only 2-3 stops from center.Genuine Expedia guest review
"A few glitches, but overall good choice"
The hotel is on a main avenue outside the inner loop. A bus stops right in front of the hotel and goes straight to the edge of the inner loop, ending right beside an underground stop. Or, if you like walking, it's a very nice 20-30 minute walk to the inner loop. There are a lot of stores, shops, restaurants, and cafes all along the route into the center […] of the city. The Chinese restaurant right next door is especially good. The buffet breakfast at the hotel is not included with the room rate, and is expensive, unless you want a full breakfast. A better option, for lighter breakfasts, is the chain cafe across the street (Aida), but also try out the cafes a little further down the street (check prices first, some are expensive, some are amazingly cheap). My room was small, but quiet (faced the back instead of the street), well organized, and well maintained. The bed was comfortable. Unfortunately, the hot water inexplicably disappeared one morning, and when I tried to call the front desk to ask about it, the phone was dead. The hot water issue was fixed that day, but the phone never was. The front desk staff were very friendly, and eager to help (although their offer to change my room wasn't really a viable option since I was leaving the next day, and didn't want to waste time at the hotel changing rooms). Friendly advice: check the phone in your room before you settle in, so problems can be reported (and fixed) more quickly. Read moreGenuine Hotels.com guest review
My stay was great and the hotel served my purpose. I thought the beds were a bit soft and the shower could have been a bit cleaner. The staff was really nice, friendly, and helpful. One lady at the front desk did try to sell me additional nights at a much higher rate than I could get through hotels.com so I re-booked via the website instead. I recommend […] getting the breakfast included as otherwise they charge 16 Euros for breakfast. I did like the hotel and will stay there again if I need a hotel in Vienna. There is a bus stop right in front of the hotel (74A) which is convenient and the bus runs every 10 minutes which is great. Read moreGenuine Hotels.com guest review
"Good hotel a short metro from city center"
Good hotel, only downside was having to take metro to downtown. If you buy a Vienna card transit is covered, alternately a 72 hr transit pass is cheap enough. Out of the way location is a plus for finding reasonable food, something that is hard in Vienna. Would stay again, primarily due to reasonable pricing.Genuine Expedia guest review
Nice hotel, but the small garage was frightening to park in! They also would not let me purchase a breakfast at the hotel nor did they have an iron. I found those last two very frustrating.Genuine Hotels.com guest review
Modern decor with functional clean lines in excellent condition.Genuine Expedia guest review
Would definitely recommend.Genuine Hotels.com guest review
"The Best Choice in Vienna"
I spend one great week in Vienna, and I am very happy with this Hotel, for sure going I'll come back to stay here again. The Breakfast was Incredible, A very Clean and Comfortable Hotel, The location is just perfect! close to everything, bus stop in front the hotel, and close to subway stations. All the employees in the Hotel were very nice and always […] with a smile. My favorite one was MERLY the hotel supervisor. It was a great surprise to a hotel and find somebody who speaks spanish. Immediately we adopt her. She was super nice and help us with all the info we need it. Always with a smile and friendly. I am the kind of person that always read Hotel reviews because are more accurate than stars, And I truly recommend this hotel if you are planning to Visit Vienna and wants a great hotel with a reasonable price. Read moreGenuine Hotels.com guest review
"A few blocks from closest U bahn station"
Denisse, front desk agent was very kind in answering all of my questions about tourist attractions. Girl who checked me in, I forgot her name, sorry, also gave me a warm welcome and provide me with information about my stay in Vienna, including maps with highlights of Vienna interesting cultural places. Stephan also provided us with outstanding customer […] service. We have an early check out, around 5:00 a.m. and he prepared a delicious cappuccino and helped us with the luggage when the taxi driver arrived at the hotel. Buffett breakfast was delicious with a variety of food. Modern rooms, with a nice rain shower head. The only drawback was the location to the nearest u-bahn station about 10 minutes walk but there is a bus stop in front of the hotel that can take you a couple of blocks away from the u-bahn station. I also enjoy the Rochusmarket a few blocks from the hotel. I will higly recommend this hotel and I will stay there in the future. Read moreGenuine Hotels.com guest review
"Wonderful hotel experience!!!"
This hotel was beautiful and the staff couldn't have been more friendly and helpful. The location to the city center was perfect, because it wasn't directly in the center of the city it was vey well priced but it was only about ten minutes from the city center and so you still felt as though you were in the middle of everything. The hotel is situated.directly […] on a main street and yet the rooms were somehow almost completely soundproof. It was completely relaxing and we left feeling very pampered. I would recommend this hotel to anyone. Read moreGenuine Expedia guest review
Overall, I would rate it a 5. Great location, comfortable, spacious and immaculate rooms. The air conditioner was fabulous, especially on the days where it reached 97F! We didn't eat the breakfast so we can't rate that. Stephan at the front desk was amazingly efficient. When we arrived, he was by himself with a line waiting and the phone ringing and […] he managed to sort everyone out quickly, efficiently and calmly. He gave excellent restaurant suggestions and confided he doesn't recommend one unless he has eaten there himself. However, his colleagues were not of the same caliber. For instance, when asked if any of the museums were air conditioned, one of them told us they all were. Not true. C'mon, be honest and say you don't know, or even better, call to find out. Don't give out misinformation! Another told us the Hop On Hop Off bus boarded right in front of the Hilton. When my husband asked where by the Hilton, she acted miffed and told him right by the Hilton. It turns out it boards past the Hilton on the other side of the street. We just learned not to bother to ask them anything unless Stepan was there. Read moreGenuine Expedia guest review
Hotel is well maintained and convenient. I wish the staff would have told me about the air-conditioning restrictions in Vienna. Additionally I wish they would have told me about the correct breakfast start time on Saturday. I paid for a rate with breakfast, but was unable to utilize this benefit since I had to leave at 7am to get to the airport.Genuine Hotels.com guest review
The Erostars Embassy is a terrific hotel. No complaints. Everything was excellent.Genuine Hotels.com guest review
The room was great: modern, beautiful, and it had a great view. I could not believe it. So nice. Everything was clean. and beautiful. The service was very courteous, the people were nice, they were prepared to answer questions, and they really did a good job. The people in the reception area speak German, English, and Spanish (and maybe something else), […] so it was easy to communicate. The location of the hotel is good. There is a bus right in front of the hotel and it takes you to the train. Or you can walk to the train and enjoy the stores, cafes, and gelato stores on the way there. Read moreGenuine Hotels.com guest review
Had a great room on the 8th floor that actually had a balcony and a sizeable deck on the opposite side of the room. There are some places very close by for dining options. A little tricky finding it from the subway, but only about 400 meters once you do. Bus stops right across the street from the hotel and you can take it in to the city center in about […] 10-15 minutes. Read moreGenuine Hotels.com guest review
"Great stay, I'd stay here again"
We loved this hotel. Check-in was easy, staff was friendly, the room was clean, had a/c, great shower, terrific heated towel bar (useful for drying hand laundry), and only 4 blocks from the local metro station. Vienna's metro system is very easy to figure out which makes getting around town MUCH easier. The hotel breakfast was not complimentary, but […] it was delicious. The coffee machine alone made it worth it. We learned over the course of 4 hotels in 4 cities that claimed "satellite tv" that their idea of satellite tv is much different than that in the U.S.. We were lucky to get 2-3 English-speaking channels which were always news channels, but if you're on vacation, why are you watching tv anyway, right? The overall value was appropriate, and I'd definitely stay here again. Read moreGenuine Hotels.com guest review
The rooms are clean and new. I also liked the internal design of the rooms. The hotel staff are very helpful and kind. Location is good, 5 min walk to the metro (U3) and there's a bus station 5 steps from the hotel. Cheap supermarket near the hotelGenuine Expedia guest review
"Nice clean Hotel"
Nice and clean rooms and an ok breakfastGenuine Hotels.com guest review
"one short night in vienna"
Staff was friendly and prompt. Shower and toilet have nice design and beautiful black/dark-brown tiles. Room is generally clean. The small bench under the TV set was stained - irreparably probably. The hotel has some signs of being tired/over-used. It needs some renovation soon.Genuine Expedia guest review
"Good for this price"
You can access the city center by a bus. Bus station located very close to the hotelGenuine Hotels.com guest review
"Great walk in shower"
Hotel Embassy is located outside of the tourist area, however it takes about a 5 to 7 min walk to the U metro station and another 10 minutes and you are in the central square. Very convenient hotel with many shops and bakeries nearby. Hotel has a great walk in shower which is rare in Europe. We had a corner room which was above average size for European […] standards. Staff was also very helpfull. Definitly would stay here again. Read moreGenuine Hotels.com guest review
Upscale, very chic boutique hotel in a wonderful neighborhood in Vienna. The rooms were nicely decorated, very immaculate and spacious enough for two people. The multilingual staff were extremely courteous and helpful with suggestions of where we could find a local pub that would be open on a holiday. Breakfast in the morning was great with an assortment […] of baked goods, food for those of us who wanted to eat healthy and a variety of healthy fruits and your typical American food - scrambled egss. When I return to Vienna, I would certainly welcome staying at this hotel again. Read moreGenuine Hotels.com guest review
"Will stay again"
Close to metro stops, very nice room, service was great, free internet in lobby. Did not try their breakfast as there were tons of cheap options on the way to the metro.Genuine Hotels.com guest review
"This hotel was on par with any business class American hotel."
The rooms were clean and fresh towels were put out daily. There were always fresh apples available at the front desk for the taking. The staff was very friendly and knowledgeable. The bus stops right in front of the hotel and it's just a short ride to the underground to get to the city center. There's a pastry shop and an excellent gelato place right […] across the street. Really convenient! Read moreGenuine Expedia guest review
"The Embassy Eurostars in Vienna"
The bed was REALLY comfortable, the building and the room are both very pleasing aesthetically from the inside. The staff were both professional and friendly. The breakfast buffet was included in my room price deal, and it was VERY good-- the espresso and especially the variety of fresh breads, both light and dark, cut your own slices from the loaf, […] the way it should be! The only negative at all was that my room had some stains on the carpet and on the small couch, otherwise was in good condition. A bus that goes very frequently past 2 metro stations stops just across from the hotel. Read moreGenuine Hotels.com guest review
Chose this hotel based on price and reviews. It was excellent - highly recommend and would def stay again. Staff were helpful and all spoke decent English. Didn't understand other complaints about location - true it isn't in the city center but it was a 20 minute walk there or 5 minutes away from 2 metro lines in a quiet part of town. Looks new, clean […] moden rooms. Breakfast expensive at 16 euros but plenty of great cafes nearby. Free wifi in lobby. Read moreGenuine Hotels.com guest review
"Hotel close to Raucgasse subway on U3."
.clean and comfortable hotel . Helpful and courteous service staff . About 10 min walk to raucgasse station on U3. we were able to navigate within Vienna on the U with no hassles. Bought a 2 day pass for 10 euro. . our room rare did not include the breakfast so cannot comment. . Free Internet . . Hotel located close to numerous bakeries, mom and Pop […] cafe's and a supermarket. . Will return again !! .will stay again! Read moreGenuine Hotels.com guest review
"Overall a very good place to stay."
We loved the size and layout of the room and the bathroom area was wonderful with very good facilities. Our only complaint was that it was warm for February and the room was too warm. An open window made it noisy and the air conditioning was not yet available. We would certainly use this chain of hotels again.Genuine Hotels.com guest review
"fairly close to downtown Vienna"
about 20 minute walk to city centre and shopping. A clean and comfortable hotelGenuine Expedia guest review
"good value for money"
i stayed at the 6th floor facing the street, the room was large with a small table to work on the laptop, a large bed with a good mattress, a large shower very nicely designed, the room was clean, the window could be opened, AC was working fine. the front desk people where very helpful and on the street there is a very nice pub few meters from the hotel, […] and few restaurants Read moreGenuine Hotels.com guest review
"Close to CAT train and lovely rooms"
Really nice hotel, shower amazing and rooms very clean. Excellent stay. Staff very niceGenuine Hotels.com guest review
"Would stay again"
The hotel was convenient around 25 minutes from the airport by taxi (33 euros). Room was facing the road but not to noisy. Very warm, good shower and the buffet breakfast was also good. Free wireless internet. Only stayed one night but would definitely stay there again.Genuine Hotels.com guest review
Superb hotel, great smart comfy room, wifi that worked, excellent buffet breakfast. Needed to take underground to get into city but a station within half a mile so trip only took 15 min.Genuine Expedia guest review
"Eurostars Embassy Exceptional"
From check-in to check-out, we enjoyed everything about our stay. Stephan at check-in provided maps and information about the neighborhood. The ladies at the desk in the morning were very helpful with directions and locations. The apples provided are a great touch and the breakfast is quite good and a great start to the day. The slate shower with a […] rainfall head differentiates the room from the half dozen we stayed in during our recent holiday. Great value! Read moreGenuine Hotels.com guest review
"Convenient, clean and friendly staff - 10/10!!!"
Great location: 10 mins walk from underground. airport line connecting bus stops right in front of hotel. Free fresh water in the lobby everyday. Nothing to complain about the cleanliness of the hotel and I am a germophob myself. Staff was very nice; helped me print off free copies of tickets to local attractions.Genuine Hotels.com guest review
"Worth the money !"
Completely satisfied ! Nice service , very helpful staff , very good shower , soft & comfortable bed ! Bus station right in front of the hotel , with a bus that runs every 7 min in the week time and every 10 min during the weekends.Genuine Hotels.com guest review
"Very good value for money"
This hotel is well run and offers very good value for money. The reception staff are well trained, and friendly as you would expect in a top ranking hotel. It is easy to get a taxi into the centre as these are provided by the hotel in 3 minutes, or to hire a city bike. We did not use public transport as we wanted quick travel to the centre. Our only […] issues were non-provision of shampoo and conditioner in the bathroom, we were only provided with a small bottle of shower gel each. When this ran out on the third day we had to ask reception for more which was a bit off. My other personal issue was the quality of the mattress, which did not compare favourably to the one I have at home. The mattress was too soft and not firm enough. Read moreGenuine Expedia guest review
"Great location and room"
My wife and I stayed here for 1 night at the end of a 3 week vacation and wished we could have extended it another night or 2. Very nice hotel and room and the location was close to the subway and own town. Would not hesitate to stay againGenuine Hotels.com guest review
"CAN'T BE FOUND"
I have a current GPS in my car and could NOT get to this hotel. I spent over 45 minutes and finally found it. As a result, I was late returning the rental car and was charged an extra day. NOT PLEASED.Genuine Expedia guest review
"We hope to come again!"
We were very pleased we selected this hotel for our 6 night city break in Vienna, having read positive reviews from others. The room and (particularly) the en-suite were modern and spacious. The staff were friendly and helpful. We paid extra in advance for breakfast which is sometimes a mistake, but on this occasion we were pleased we did: it turned […] out to be very good value and there were always enough tables and food. The hotel is about 7 minutes walk from Kardinal-Nagle-Platz metro, from where it took about 7 minutes to get to the city centre (Stephans-platz). We never had to wait more than 5 minutes for a train. There is an excellent ice-cream parlour immediately opposite the hotel which is good for a late night ice instead of (or in addition to!) a dessert with your evening meal. The area was clean and we never felt unsafe. Two tips: * Not knowing Vienna, we got the airport bus to Schwedenplatz when we arrived and then made our way out to the hotel. It would have been much better to have taken the airport train which goes to Landstrasse, just one stop from Kardinal-Nagle-Platz. This would have been more expensive but would have saved a great deal of time and trailing of suitcases. *If you are a 'senior', which in Vienna seems to vary in meaning from over 60, over 65, or simply 'retired', it seemed to us the discounts were better than those obtainable with the Vienna Card. Read moreGenuine Expedia guest review
Very conveniently located hotel. Staff was very helpful to arrange city tour.Genuine Hotels.com guest review
"Just great, but attention - wrong street name"
A super big room with 180degree view, very quiet, clean and comfortable. The actual address is "landstrasser hauptstrasse 120" - we lost 45min searching the neighbourhood because "landstrasse 120" does not exist. The only small faults are that internet signal was not strong enough on the 6th floor so we had to use the lobby, and the curtains could use […] a wash. Otherwise just perfect. Well connected to the centre via bus, which leaves directly in front of the hotel and takes a short time. Such large and nice room and nice hotel was a really pleasant surprise considering we paid a very economic price! Read moreGenuine Hotels.com guest review
"Not fancy but quality"
Nothing fancy but gets the job done for a tourist. Nice rooms, modern, great breakfast, not a big front desk staff but they give you attention when it is your turn. Only drawback is a 5-10 minute walk to the subway however bus stop right in front of hotel which goes to CAT. Great value for a few days of Vienna sightseeing.Genuine Hotels.com guest review
Very good location as bus stop is in front of hotel. Excellent receptionist service especially Annette who speaks very good English as is ver helpful and patient. The only thing I would improve is the airconditioning as it was not cool enough and the weather was quite hot.Genuine Hotels.com guest review
"Embassy Eurostar Hotel"
Everything was fine. The staff is friendly and helpful. The greatest advantage for tourists is that the bus stop is right in front of the hotel and the underground train station is less than a kilometer from the hotel. It only takes 4-5 minutes by bus and the frequency is very good. We bought 72 hour Vienna passes that gave unlimited rides on buses […] and subways. It was great. You can buy the pass from the hotel front desk. Read moreGenuine Hotels.com guest review
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