"Pleased, but could have been better."
The room was great, but there was a stain on the lampshade and a stain on the bathroom wall as if from a dirty/greasy hand/foot. I appreciated the complimentary bathroom items, however upon asking the front desk if they had additional make-up remover pads (I had multiple events and had to clean my face more than once), they said they were all out and […] would not have any the next morning either. That was disappointing. The one evening when I returned, there were 40 or so people in the lobby lounge area having a great time. This also hindered my sleep some because I was in a room directly across from that space. I understand I was placed in that room because of my non-preference. I called ahead to see if I could possibly check-in early as I had to be at an event at 3pm a half hour away. This was very accommodating, but not an ideal location for a good nights sleep before a 6-8 hour drive home by myself. Overall I thoroughly enjoyed my stay and the staff were very helpful - including getting me directions to my event, and general knowledge of the area's busy roads to ease my stress in arriving to my event on time. :) Read moreGenuine Hotels.com guest review
"Great Hotel - nice amenities"
Very nice hotel with great selection for breakfast. Clean exercise room and indoor pool with hot tub.Genuine Hotels.com guest review
Love my room ... 3rd floor river view. Wish there was a refrig in the room. Would stay there again.Genuine Hotels.com guest review
"Very nice hotel."
The hotel is just minutes from Heinz Field/PNC park. Very easy to get to anything in Pittsburgh from the hotel. Indoor pool and whirlpool were excellent. Outdoor grill and fire pit/patio were awesome, too.Genuine Expedia guest review
Just spent the night. Hotel was great... Surroundings were so so...Genuine Expedia guest review
Very happy with this hotel. My kids love it especially the breakfast. The pool was also very good. The location is amazing.Genuine Hotels.com guest review
"Very good hotel - far far away"
Like all hotels in the Marriott family, the Fairfield is a very nice hotel. Pool was open longer than most other Marriott family hotels. And I really like the firepit for relaxing after dark. It's a nice touch. This property's only problem is its location. One day, this area will be gentrified, and this hotel will become a Courtyard. But now, it's a […] little iffy. Also, Pittsburgh is not the easiest town to get around in for me, but this was harder somehow. Read moreGenuine Hotels.com guest review
"Room with a view"
We had a nice view of the river. The staff was very friendly and the breakfast was great. Will definitely stay there again!Genuine Expedia guest review
Very convenient the staff was great very helpful downtown is only about 20 mins via St or highway and it's right off the freeway! Now anytime I come to Pittsburgh I will always stay hereGenuine Expedia guest review
"Clean, great stay"
Hotel was great but there is not much of anything real close.Genuine Hotels.com guest review
Very friendly and helpful staff. Breakfast was very nice. Very clean and comfortable. I will probably return there next time I visit the area.Genuine Expedia guest review
"Marriott is going downhill"
Checked in and there were no towels in the room. Called to front desk and asked for towels to be sent up. No one came. Had to go down to the lobby to get my own towels. Next day I dropped off laundry at the front desk at 7:00 am and according to the laundry slip, laundry is returned by 6:00 PM. Asked for the laundry at 6:30 PM at the front desk and […] it was still sitting behind the front desk. No one had ever picked up my laundry so it just sat there all day and no one bothered to notify me. Marriott used to have sterling reputation but anymore every time I stay at one of their hotels I have nothing but problems. Recently I booked a room a week in advance and although I am a Platinum Elite member with 300,000 points they would not honor my reservation and sent me to a substandard hotel in a bad part of town. Even their customer service is poor. The have really gone downhill. Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Pittsburgh Neville Island Dear Traveler, Thank you for taking the time to share your experience with us. I appreciate you acknowledging our good location and pleasant views even though we did not provide you with a comfortable stay. Your comfort is important to us and our associates strive to provide every guest with a clean room and friendly service. I’m so sorry we fell short of our goal in both these areas; please forgive us. I appreciate your detailed feedback which I will share with our team to encourage improvement for future stays. For this reason, I hope you will visit us again. Best, Meg Barron General Manager
Very clean and comfy, breakfast was good. Staff was great.Genuine Expedia guest review
Awesome view of the Ohio river. Easy to find from the PA Turnpike. Hotel staff very friendly and helpful. Room was very clean.Genuine Expedia guest review
Friendly employees- clean rooms - great atmosphereGenuine Expedia guest review
"Hotel was close to our family's house"
We had a great time during our stay for the 4th of July. Our son loved the swimming pool and we loved the fire pit. I would recommend this hotel to everybody. Looking forward to our stay next year.Genuine Expedia guest review
"Toilet didn't work"
We checked in after midnight for an overnight stay. The toilet in our room didn't flush, which we reported right away. The front desk sent someone to plunge it, but it still didn't work. He said he would leave a note for the morning manager, but he didn't. I went down to the lobby (again) to use the bathroom and report the problem at 8 am. No one came […] to our room until almost noon, after we went down AGAIN We were there for 13 hours and didn't have a working toilet for 12 of those. My wife had to fight to get rewards points that would equal the amount of one night's stay, and it wasn't until she called for the general manager that we were finally given a refund of our room charge. It was never offered that we could change rooms, and the desk managers said they couldn't refund our money because it was booked through hotels.com. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Pittsburgh Neville Island We sincerely regret the experience you had during your stay with the frustration of a malfunctioning toilette. I’m glad we were able to take care of your room expenses and offer rewards points for this inconvenience. We value you as our guest and hope to restore your faith in our hotel and service team. Sincerely, Meg Barron, GM
Good stay.Very happy with the hotelGenuine Hotels.com guest review
"very nice and clean"
Good for business stay. Breakfast before 9am at weekdays.Genuine Hotels.com guest review
"Comfortable - perfect when traveling long distance"
Everything and everyone was excellent. The only con was that the breakfast was being put away far too early. Those of us who are driving long distance need to rest. Arriving for breakfast 20-30 minutes before close should still be enough time to eat. If you need to close early then change the open hours.Genuine Hotels.com guest review
Was a very comfortable stay. Kids loved being able to swim in the indoor pool. Would just like to suggest that they use larger towels. Was very easy to find. We would deffinetly stay her again. All the staff was helpful and polite.Genuine Hotels.com guest review
This hotel is really nice..Rooms were nice and clean and the beds were comfortable..The breakfast had everything from fruit to scrambled eggs and sausage..Overall a really nice hotel and I definitely will stay in again.Genuine Hotels.com guest review
Loved the pool/ hot tub. They were great and nice. Great breakfast!!Genuine Hotels.com guest review
"Slipping in Overall Ratings"
We stayed at this hotel last year and thought it was a great hotel. Nice touch of Citrus water in the hallway to/from the pool and rec area, but this year not the same empty water and no sign of citrus in it. Good location for us while attending a Dance Competition for our girls. While cleanliness was on par with last stay the food in the morning was […] terrible the first morning the Eggs had so much of a salt taste they were not edible and the sausage was well overcooked and hard as rocks! The person who was attending breakfast was not keeping up nor did she show care in the food prep. The second Morning the food was much better as the person who was prepping the food area was the same as the previous year. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites by Marriott Pittsburgh Neville Island Dave, Thank you for writing. Your feedback assists us in our mission to continuously improve our guest experience. I sincerely apologize for the areas we fell short of meeting your expectations. We value you as our guest and hope you will give us another opportunity to demonstrate our commitment to your satisfaction. Thank you again for writing. Sincerely, Meg Barron, General Manager
"Nice Convenient Hotel Outside of Pittsburg Mayhem"
Very clean hotel, room was immaculate, and bed was extremely comfortable. Pool was extremely cold, but very clean. Hottub was wonderful, but they need a higher age limit on kids allowed in. We were with unattended 10 year olds at 10PM. Hotel clerk at night is a helpless dork, but overall we really were pleased!Genuine Expedia guest review
"Hotel with a view"
Pleasant staff working the front desk and nice rooms. Make sure you request a room facing the water and you'll have a nice view of the Ohio River and the I-79 bridge that crosses the river.Genuine Expedia guest review
goodGenuine Hotels.com guest review
"It Was just ok. Nothing spectacular"
I have stayed in other hotels for less and better quality, little kids playing in the hallways up to late hours. Stained window window balance.Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Pittsburgh Neville Island vbernwin, We appreciate your feedback and sincerely apologize for the areas we fell short of exceeding your expectations. We hope to provide you with a more positive and rewarding stay in the future. Thank you again for writing. Sincerely, Meg Barron, General Manager
"Easy acess on and off interstate"
Overall, good stay. Breakfast was top rate. Would like to have extra blankets in room or availability made known if necessaryGenuine Hotels.com guest review
"Most enjoyable stay"
Great service, easy off and on highway, very clean roomGenuine Hotels.com guest review
"A Nice Quiet Stay Surrounded by Water"
Room was very clean. Everyone was very friendly and polite. The only thing I wasn't too happy about was the hot and cold buffet breakfast. After just one hour they were out of ketchup, forks, and syrup and weren't planning to put out more. There was also a big spill in the middle of the floor where people were in line getting their food and the person […] who was in charge of setting up breakfast didn't offer to help this girl's mess, but my husband did. I think they should have at least made an attempt to help instead of standing around in the kitchen. Read moreGenuine Hotels.com guest review
"it had the pool we were looking for"
It was a nice stayGenuine Hotels.com guest review
Decent hotel for the price, however, depending on which side of the hotel you are staying at, you have to deal with train and car traffic noise which is an issue if you are a light sleeper.Genuine Hotels.com guest review
"Great hotel for the price."
Great hotel for the price. Very clean. GREAT location. The vending market is pretty pricey so I recommend bringing your own refreshments.Genuine Hotels.com guest review
"A good place tucked away in an industrial area"
This is just another example of the quality you'd expect from this chain of hotels. It was very well maintained and clean with a good staff. They have a continental breakfast or there is a restaurant out front of the hotel to eat at. Other than that there really isn't much in the neighborhood to do unless you like heavy equipment. Easy access to the […] interstate though. Read moreGenuine Hotels.com guest review
TV gave us some problems we had to have a maintenance guy come out to fix it. The fire pit and hot tub pool was terrific. Over all well worth the price breakfast was what you'd expect. Area not the best but it was close to where we had to go so that didn't effect us!Genuine Expedia guest review
Our stay in the hotel was absolutely perfect, the room was very clean and big, the bed was very comfortable, and the hotel staff were very friendly. The surrounding area to the hotel was great but still wasn't too bad, the proximity to the highway made it easy to get into Pittsburgh and the proximity to the river made for a very nice view from our […] room. Read moreGenuine Hotels.com guest review
"Neville Island (Pittsburgh,Pa.)"
It seemed that the air conditioning unit did not cool the room as one would like.Genuine Expedia guest review
very satisfying--especially the fire pit in the rear of the hotel overlooking the riverGenuine Hotels.com guest review
The hotel was conveniently located near enough to downtown Pittsburgh which is why we chose it, along with the room rate being reasonable. It's located on Neville Island which sounds really pretty. It's actually an industrial location like most of that area is. We had a "river view" room. It's very comfortable and clean and looked out over the water […] which is brown and kind of ugly........not the hotels fault. If you're visiting Pittsburgh and don't want to spend the money to stay downtown, this is a good choice. Read moreGenuine Expedia guest review
My stay was great, but I never had maid service on Saturday.Genuine Hotels.com guest review
"Very Pleasant Stay"
Room was clean, the buffet breakfast had a lot of different breakfast items to choose from(fresh fruit, cereal, waffles, scrambled eggs, a variety of juices. Very friendly staff.Genuine Expedia guest review
Nice stay, easy accsess to down town, but not much near hotel.Genuine Hotels.com guest review
"Close to my final destination"
It was generally OK.Genuine Hotels.com guest review
A very few variety and only 1 person to serve all and she was bit unprofessional for customer service. Rest everything was awesome.Genuine Hotels.com guest review
The room was very nice and clean. We enjoyed using the back patio, watching the boats, rabbits and quiet. The pool area was very, very clean and kept up all during the day. The breakfast was attended to and no one had to wait to eat. We enjoyed our stay and use this hotel again when we return to Pittsburgh.Genuine Expedia guest review
"Good for one night stay"
This was a post wedding destination. I booked seperately but was with the groomsmen and the hotel had poor coordination and communication with the wedding party. There were frequent discrepencies about price, shuttle service, etc but booking by yourself without much need for hotel service you should have a great experience.Genuine Hotels.com guest review
Not real happy! Unfortunately there was a water leak the hot water had to be shut off at 9 am for most of day during our stay. Hotel staff was not friendly at all. Asked for towels for pool 2 nights in a row because there were no clean ones. Breakfast eggs were disgusting and had to wait forever for them. Not worth the price.Genuine Hotels.com guest review
"right off the highway"
The best part of the hotel was that the off/on ramp to the highway is right at the hotel's driveway. Its in a trucking village so no points for the surrounding area, I couldn't easily see a gas station for the morning fueling. Only other issues I had was that there was a stain on a bed sheet and the breakfast, which let's face it is already less than […] appealing wasn't very fresh and much of the items hadn't been stocked (ie remnants of bagels were all that remained.) I expected a little more from the hotel based on other reviews. Read moreGenuine Hotels.com guest review
"Our family will never stay at a Fairfield again."
Front desk girl who was there all days we were was unfriendly, not helpful, and not pleasant. Room service was not done any of the days we were there until we called LATE AT NIGHT WHEN WE GOT BACK. I RESERVED A ROOM FOR 5 PEOPLE --2 QUEENS AND A SOFA BED --AND GOT 2 QUEENS A ND A " WE"LL SEE IF WE CAN FIND A ROLLAWAY" .Again, we returned late , no rollaway […] in the room, we called ,came up 50 minutes later with a bed and no sheets or pillows. It took 4 separate trips over another 45 minutes to get the bedding. There were no towels in the room...we had to get them ourselves from the front desk and they were given in a big pile and not folded. Pool ran out of all towels. Infused water was a nice touch but most of Thursday and Friday[ afternoons and evenings] it was empty and not done at all on the weekend. Read moreGenuine Expedia guest review
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