My husband and I were in town visiting family. We stayed in the King size suite. The room was very clean. The furnishings were in excellent shape. Breakfast was great. Staff went beyond their way to make you feel at home. I will be back again.
"Best Hampton Inn but with one issue!"
09/04/14 WMiller86 Texas
I had written a prior review of this hotel, and I had to cancel that review and re-write it due to one important issue that I found out about after I returned home. This Hilton property does not participate in the Hilton Honors triple bonus points programs. One of the main reason I booked a Hilton/Hampton was because you are supposed to get triple points on weekend stays. After returning home I found out that this hotel does not participate. That is a shame, because we love this hotel. Great staff, great breakfast, nice rooms. Love the pool area. But I will probably not stay here again while this program is on. I like getting my Honors points! Perhaps management can explain why they don't participate?
"Stay in Longview"
08/17/14 Deborah L
The hotel room was very nice and a pleasant experience for both of us. The rate was a good value for the King size bed and room with a jacuzzi. The breakfast offered a wide selection and there was plenty of it. We went to help our adult children move back to Longview and it also was our 34th anniversary. It was so nice to have such a wonderful place to rest in.
"Family Wedding trip"
08/13/14 Tom K San Angelo, United States
Nice rooms and beautiful décor. Staff were helpful and knowledgeable. Housekeeping was great. Location was wonderful for us. We were there two nights with three rooms all together. Breakfast was great and staff there were very helpful.
Will stay at this hotel again. All staff members that I encountered were very friendly and helpful. Everything clean. Room was quite. Great location to many eating establishments. Parking lot well lit.
"Nice Convenient Location"
07/28/14 Alicia C Orlando, United States
If you don't mind the price, this is a great location for the area of Longview, TX. Nice rooms, convenience location, complimentary breakfast and it's not the standard continental! If you're a family the breakfast will definitely offset the cost of the room.
07/25/14 Rick S Oklahoma, United States
I contacted the hotel directly for reservations. This was done in a friendly, most efficient manner. The staff was extremely friendly, efficient, and helpful during our stay. The breakfast was wonderful. The room and bathroom clean. The location was in a perfect place for our stay. Would highly recommend this hotel. Wi-Fi is free!
"Meets Hampton Expectations"
07/21/14 Daniel L Farmington, United States
If you have stayed at a Hampton there are no surprises here. Ok room, ok bed, ok, ok, ok.... Breakfast is...ok at best. Thank goodness there is usually yogurt (even if the only flavor is banana and strawberry) and cereal.
07/19/14 Aaryn R
Well first whenever I got there I was greeted by a young man named Aaron. I was very impressed by his professionalism and his intelligence about the hotel industry. I will give him a 10 star rating. I was very impressed with his fast check in. not many hotels have that method, I assume that he came up with it himself and I'm very impressed with it, as so was the person in front of me and a person that was behind me checking in. We loved it. I am a Platinum Member and I was acknowledged at check in that I am a Platinum Member. Aaron was glad to give me an upgrade to a suite with no problem. The customer service at this hotel is beyond the best I have seen in awhile in a Holiday Inn Express I've ever been to. Getting to the room and amazed at the size in the cleanliness and this smell of this room was clean!!! the beds were nice and comfortable they're two types of pillows soft and firm it was a nice microwave and refrigerator air conditioner TV shower with amazing shower head a huge variety selection of towels shampoo and conditioner but don't worry if you left anything at home they have it at the front desk for free. if they don't have it for free then they have it in the store that they have by the front desk that's open 24 hours a day. The housekeeping I can give an amazing compliments to because not only did they not work hard and fast they did an amazing job at cleaning their rooms and at a very quiet manner for the sleeping guests around them very courteous and nice I give them a rating as well of 10 I can't wait to watch HBO and go to sleep and wake up in the morning just to eat breakfast I was so excited for breakfast I was hoping it was going to be what everyone was saying that was going to be well Holiday Inn... I'll give you one thing your breakfast is the best breakfast in Longview Texas y'all have way more variety than any other hotel in East Texas. Eggs bacon sausage biscuits and gravy pancakes apple juice hot coffee muffins toast milk cereal lemonade chocolate milk cream cheese oatmeal gluten free there's so much stuff in at breakfast in the morning time its the best . I also give breakfast at 10. and I will be back to stay at your hotel not only because of your breakfast because of your excellent property your excellent customer service your smiles your workers you're all over the best property in Longview. Thank You Holiday Inn Express south in Longview Texas me and my family really appreciate you accommodating us for a week we will be back in the future so I hope you're ready
"bad house keeping"
07/18/14 Troy K gilmer, United States
Bad house keeping here at this hotel They will not clean your shower or bathroom until you check out. I had the whirl pool room, whirl pool not clean when I got there or any time I was there. Did not clean shower the whole time I was there. The sink did not get clean every day. Counter tops were sticky and were wipe down. the front desk was little help with this.
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