Thought it was from the "Extended Stay" chain, but really a knockoff. Had strange odors, kids running the halls unsupervised, and a small pool that wasn't worth the time. Better stay elsewhereGenuine Hotels.com guest review
"Close to all kinds of shopping and eating places"
We were completely satisfied with our stay in this clean, comfortable and conveniently located lodging. It was nice to have our own kitchen (and to smell the neighbor's cooking, too. We would highly recommend this hotel to fellow travelers.Genuine Hotels.com guest review
Towels were tiny, thin and rough and the hair dryer didn't work, otherwise ok.Genuine Hotels.com guest review
"Cleaning quality control issues"
The first room assigned to us had non-working air conditioning (in July this was a must), dirty dishes in the fridge, and the tile portion of the floor had sticky spots and needed cleaning. Hotel manager did promptly move us to another room with working air conditioning, but one of the beds had sheets that appeared to have not been changed as there […] was some body hair on the fitted sheet. Since I was extremely exhausted and had brought my own pillow, I just slept on top of the second sheet and didn't use the hotel pillows. I can look past the air conditioning break down because stuff happens, but this place has a cleaning quality control issue that needs to be addressed. This will be a good place to stay once that happens. Read moreGenuine Hotels.com guest review
It was a room, not great, nothing special but conveniently located off the freeway. That's about the best I can say.Genuine Hotels.com guest review
i stayed here for about 5 days. I enjoyed my stay here. once in a while the kids would run up and down the hall with their parents yelling after them. I think that there are some families that live here. the staff is nice and check in was super fast.Genuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Thank you for the kind review, I am glad you enjoyed your stay here. I am sorry about the kids running up and down and the hall ways. Next time you are in the O'Fallon area we hope to see you again. Jaclyn Gross General Manager
"Close to Great Area"
Was close to St. Louis but not in the city just nice shops & smaller town . Just was very dirty rooms to stains on carpet & mattresses were very bad in condition ! Around 3am each morning there were drunks coming in & out also very loud , a lot people that were staying were people from town needing a place to stay which made feel unsafe !!! We put all […] are belongings in car when left for the day but back just to sleep. Had other rooms calling use mad we were showering at 6:30am & 9pm ??? It was not a place to ever return , was going to talk to management just a very rude employees & also you don't get your room cleaned unless you pay extra , you have to bring down your own dirty towels & get clean ones yourself ? Read moreGenuine Expedia guest review
Our room was not clean when we arrived at 9PM. Previous guest checked out at noon and apparently nine hours wasn't enough to get a room cleanGenuine Expedia guest review
Response by Suburban Extended Stay Ofallon Dear Valued Guest I understand the frustration that you most have experienced. That is defiantly not our general practice to have a guest check into a room that was dirty especially at 9pm. I am not sure in why that rooms was not cleaned during the day, it could have been for many different reason, but no matter what the reason is I do apologize for the inconvenience that you experienced and do hope that you will be able to stay with us again. Jaclyn Gross General Manager
My room was nice but the hot tubs heater was out and that was the reason for booking this hotel. Next time I will check to see if it's working before I book it again.Genuine Hotels.com guest review
Employees or very helpful and friendly no matter the time of day or evening.Genuine Hotels.com guest review
"Only available room close to my destination."
I had looked into several hotels in the area and all were booked up at 10:30 pm. I was in a pinch to get a room so I booked it. The only rooms they had were smoking, It was late and we just needed to crash so we accepted it. The Manager was very accommodating and helpful, however the room was not especially clean. The bathroom floor was dirty and there […] was hair in the sink. I would not stay again. Read moreGenuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Sue I am very sorry to hear about your room not being clean. I did bring this up to my housekeeping staff and I do want to appologize to you. Next time when you are in the area I hope you do stay with us again. Jaclyn Gross General Manager
Found out it would of been cheapier to just walkin and make a reservation. The keys to the weight room didn't work and the wirlpool didn't work eitherGenuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Dear unhappy from Peoria Thank you for staying with us at the suburban extended stay. Since your stay I did have a lock technician come out and take a look at our locks. I hope to see you again on your next visit to O'Fallon IL Jaclyn Gross General Manager
The television never worked and they don't have an ice machineGenuine Hotels.com guest review
"Night after my nephew's wedding"
Went swimming in the pool and hot tub and my finger nails turned green, the pool looked like it had water algae on it.It was hard to wash off.Genuine Expedia guest review
Pool was a little dirty and my mattress had a dip in middleGenuine Hotels.com guest review
Nice and cleanGenuine Hotels.com guest review
My stay was great!! The staff was friendly and helpful. I would recommend this hotel to everyone.Genuine Hotels.com guest review
"everything is close"
Great location, comfortable and clean. Great value. Staff friendly and courteous. Like the convenience of the kitchen.Genuine Hotels.com guest review
"Nice hotel !"
This is a very nice hotel, I would totally recommend for anyone to stay here. The staff are very helpful & kind. The room smelled amazing when I walked in & the heated indoor pool topped it off. I would stay here everytime I come to o'fallon.Genuine Expedia guest review
We stayed at this hotel when a big major winter storm was coming. The young man at the desk kindly shoveled out our car knowing we were going to leave as soon as we could the next morning after the weather cleared. It is a nice hotel for those who want to cook their meals in their room.Genuine Hotels.com guest review
Room was in awful condition. Stained carpet with visible particles of food under night stand and table. Sticky food residue on night stand and table. Even the phone receiver was filthy. Frayed and tattered carpet at edging. Difficult sleeping due to loud activity (shouting and loud footfalls) on floor above. Very unpleasant stay; will probably avoid […] this location in the future. Read moreGenuine Hotels.com guest review
"Great hotel :)"
Love this place. It's close to everything, reasonably priced, and clean. The rooms are spacious, you don't feel cramped.Genuine Hotels.com guest review
"Nice for the money"
The staff was very friendly and accommodating, we couldn't have asked for better Customer Service. The pool was very clean and especially the windows inside and outside of the pool, spotless, free of mold or dirt like most hotels I have seen, even the most fancy ones. The room was ok as far as cleanliness goes. I wished they would have done a better […] job vacuuming especially I called the hotel ahead to request extra TLC since my family is severely allergic to dust. However, it was liveable since we only woke up with a little congestion, nothing major. The room did smell like as if guests had smoked in the past when we first entered the room. There was no Housekeeping during the stay so we could make our own bed anytime if we wanted to. Maybe some people don't like this but I particularly enjoyed not being bothered by Housekeeping Department everyday. I liked that because my family and I could get up and out at whatever time we wanted, which was nice and relaxing to us. We were not lacking of anything during the stay. For the price and having a nice swimming pool and Hot Tub, I would stay there next time or anytime. Read moreGenuine Expedia guest review
"Hard day of travel"
We had a long hard day of travel and everyone was very helpful.Genuine Hotels.com guest review
"sleepless in O'Fallon"
Guest above us partied virtually all night. Loud vulgar language all night. Would never recommend this hotel.Genuine Hotels.com guest review
We checked in and the manager waited on us. Very pleasant but also she was new. Went up to the room: stove top was disgusting and had food all over the burner rings, there was spilled chips along side of the refrigerator, the dresser drawer was broke, the utensils drawer was full of food crumbs, and the utensils themselves were dirty. I let the manager […] know that if they wanted to compete in an extended stay market that housekeeping had best improve their performance. Won't stay here again. Read moreGenuine Hotels.com guest review
"Great price for area"
It was very quiet and comfortable for the money. A nice hotel with a great staff !!!Genuine Hotels.com guest review
"there are better hotels in the area"
just not a great hotel. seems as if most people there, live thereGenuine Expedia guest review
Great price and great service. Definitely would stay there againGenuine Hotels.com guest review
"I changed to a different place"
No house keeping. In 5 days stay. No breakfast. I'm staying in a different place for less and better quality.Genuine Expedia guest review
great to have large comfortable beds, refrigerator and microwave.....close to everything.Genuine Hotels.com guest review
"Not a Hotel"
Fine for a single extended stayer, but remember - this is not a Hotel. There won't be a mint on your pillow. We asked for a couple extra towels and the clerk acted like that was extraordinary.Genuine Hotels.com guest review
"Great rate for the amenities!"
Super comfy beds! Clean and an adorable kitchenette ! I will return!!! Priced below average for above average amenities.Genuine Expedia guest review
Not sure if I would stay here again. Mattress was terrible, coffee pot clock did not work (could not set to program), eye hole in door is great if you are 6' tall (safety issue), Could not get a new towel unless you turned in your old towels first. It served it's purpose but that's about it. No extra table to sit and eat at (no extras in the whole building, […] we asked), had to ask for garbage bags for can, definately a different hotel experience...... No housekeeping unless you stay 5 days or more.... internet shut off after midnight Read moreGenuine Hotels.com guest review
"Great stay being away from home"
08/18/14 Courtney1976 Saint Libory, Illinois, United States
Our family stayed here since our home was having some repairs done. The room was clean and spacious and smelled fresh, even the lobby and hallways did. We enjoyed the pool and the Jacuzzi which was great to relax in after a long day. Great to have a kitchen so we did not have to eat out the entire time. We exchanged our towels each day since housekeeping is weekly which is fine with us as we are tidy and did not need it. The parking lot is well lit and felt very safe. Definitely will come back again.
"Excellent location to attractions"
08/11/14 jonnyb369 Indian Head Park, Illinois
The staff was excellent. My kids loved the pool. It was close to St.Louis and many attractions. We will stay there again. The kitchenette was so convenient. We were happy to have a refrigerator and coffee pot available. O called for additional pillows and received them within two minutes.
"Great place to stay!"
The staff was super friendly. The room was great, the little kitchen was very conveniant and the price was low! Overall the hotel was clean and great. In the pool area there was water standing where you walk. Maybe the drains were not working properly. There was mold or mildew around the edge od the pool, just needs cleaned. I think the steps in the pool and the bottom of the pool needed cleaned. Even with that we will stay here again!
"Grrreat place to stay, friendly staff and very clean!!!!"
12/03/13 TifMonEliWil Jacksonville, Illinois, United States
First let me say, after reading the previous reviews on this hotel, I was skeptical. We have now stayed with Surburban Extended Stay 2 times over the past 2 months. Cody at the front desk was very helpful and pleasant Everytime!!! Our room (both times) was clean and smelled fresh. I've NEVER ONCE SEEN A BUG, nor do I believe there is a bug problem and believe me, I looked everywhere and always check the mattresses. The beds were very comfy, the staff was NOT at all ghetto and was very polite. I think people get confused when they see more black staff than they expect to see or because they are narrow minded or from smaller less diverse communities; so they instead refer to the staff as ghetto, instead of diverse. The hotel is always quiet and again very clean and reasonable with its pricing. AGAIN, please give this hotel a chance and I promise you won't be disappointed. We will be back!
11/13/13 johnv0129 illinois
great rate, indoor pool. full size fridge came in handy. Internet was excellent;Very convenient it only took 10-15 minutes to get to downtown St. Louis. Staff was very helpful and room was cleaned well
We had reservations for 3 nights....booked it nonrefundable months ago....they gave our room to someone else....tried to say we booked in smoking room even when we had our printed reservations in hand that clearly said nonsmoking.....wouldn't refund....was extremly rude....will never go back.
10/05/13 NunyaBusiness28 Chicago, Illinois
Carpets stained, clientele is very ghetto. We had to stay here during a relocation. The only highlight was the staff they are very friendly and helpful. The hotel is not cleaned well. We found roaches, TVs suck, and just not my cup of tea. I didn't feel comfortable here at all.
07/30/13 Stephanie T Anderson, Indiana, United States
I would give 0 stars if possible, this place was gross. we went to leave on a sunday and we saw a bug in my car. brushed it off and then boom we see one in my house then a few days later we see another one in our house. we call orkin and show him the bug its a GERMAN COCKROACH- most commonly picked up in HOTELS!!!!! They refused to help us they would NOT give me my money back, they lied to us left and right and this place was a JOKE! Thank GOD they do not serve food I will NEVER stay there again- we always stay on Regency Park and have never had a problem until we went to this hotel... SAVE YOURSELF THE HASSLE OF NASTY BUGS AND DO NOT STAY THERE
"Clean and very comfortable"
04/08/13 OrionsDad Southern Illinois
The room was very clean and a great value. It was large, had a fully equipped kitchen area, and great TV channel options. The indoor pool and fitness center were nice amenities. I stayed for the week and obtained a weekly rate. Very good long term option.
"Long term--convenient and affordable"
03/14/13 kmaFL Bratt, Florida
I lived in the Suburban, O'Fallon for two months while working in the area. Overall I was very pleased. The staff were all very nice and helpful. The front desk is only open 7 a.m. to 11 p.m., helping keep the costs low. The property has a pool & workout room (setting it above the similar property next door), coin laundry, a few vending machines, and a business center. Two of the gym machines were out of order during my stay but both were fixed in less than a week. The pool was always warm and I usually had it to myself, but the coping was mildewed. Laundry was about $1.50 a load. The machines were all clean and the one out of order machine was promptly fixed. There was no restaurant available since each room has cooking facilities. I had a full size fridge, decent microwave, and cooktop, with standard pans and utensils for two. The hallway frequently smelled of various cooking smells, cigarette smoke and some animal smells, but none of that smell entered my room. The environmental unit was easy to run and kept a very consistant temperature. I LOVE that the place accepts pets, but some pet owners should be more respectful. A couple mornings there were puddles in the elevator. Owners: clean up after your animals! Don't ruin it for the rest of us. The free wi-fi was adequate (not fast) speed, but every other day I had to call their remote help desk to have the access point reset. They knew me by name after a week or so, but never bothered to enter a ticket to fix the underlying problem. As I was working from my room a fair amount, this was a significant inconvenience. We had several snowstorms while I was there. The first big icing, it took them about 8 hours to put sand/salt on the front walk and it was trecherous. The parking lot was a slow to be cleared. The first month I was there, the third floor was very quiet. The last two weeks of my stay a large family moved in, occupying multiple rooms. They were running up and down the halls at all hours calling to each other, the baby cried late into the night, and doors were always slamming, as late as 2 a.m., as they went back and forth between their units. I was surprised not to have a proper desk, but I was able to work at the dining table. I was also disappointed that the website says they have weekly maidservice, but if you pay the monthly rate you get no service. I was hoping to have the maid vacuum and change the linens once a week. The guests may take linens to the front desk to exchange them yourself. You are also responsible for replacing the dishsoap and toilet paper. But there is a $10/day difference in the weekly and monthly rate. I would have paid a small fee to have all that done for me. Did I mention I loved the staff? I did, but I would change a few of the management's policies.
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