The hotel location was excellent,it was convenient for shopping and dining. The cleanlinesss was okay.Genuine Hotels.com guest review
"too many people just hanging around."
Convenient place to stay. Lots of people just lingering in entry area during our entire stay. May try another hotel in area next time.Genuine Hotels.com guest review
Nothing to complain about. Quiet, clean, friendly staff. Will stay here if I ever get back through O'fallon.Genuine Hotels.com guest review
I have no idea when this room was vaccuumed last. We found peanuts, coins and who knows what on the floor. Not hidden, right out in the walkway. Tiles were missing from under the kitchen cabinets. The queen bed was far from comfortable. The rooms air/heat was good and accurate. The bed "blanket" was soiled. I would think they would wash them once in […] a blue moon. I will not stay here again. Read moreGenuine Hotels.com guest review
Great stay the only thing I didn't like was the neighbors in other rooms were very loud at least the children were you could hear them running, jumping, and bumping all over the place.Genuine Hotels.com guest review
"Hard to find this hotel"
Trying to get to this hotel took quite a long time. Our GPS told us to take an exit and directions which were not accurate. We stopped twice for directions and even called the hotel for directions and after more than an hour, we finally got there. The hotel is "off the main road" and you need to drive quite a ways past other businesses to get there. […] The front desk man was nice and we just wanted to get to bed and rest. The room was adequate. Read moreGenuine Hotels.com guest review
"location was close to highway"
All was well, but my key card had to be reset several times. and dryers did not dry clothes completlyGenuine Expedia guest review
Booked using hotels.com. Very easy to book. Wanted an early check in and wasn't able. Rooms clean, pool was great for the kids. Hot tub was hot but jets didn't work.Genuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Martha Thank you for the kind review. I am glad you enjoyed your stay with us. I was hoping to get the jets working on the hot tub before the weekend but that was out of my control. Thank you again for staying with us and I hope to see you again on a return visit to the O'Fallon area. Jaclyn Gross General Manager
Very noisy up most the night.Genuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Dear valued guest I am not sure of when you stayed with us and I do apologize. I do hope if you are in the O'Fallon area again that you will give us another chance. Jaclyn Gross General Manager
"Need some updating in the rooms"
The room was nice, but could use some updating to the bed and linen was old and worn. I also found a eyelash in the bed meaning that housekeeping didn't change the linen. I enjoyed the microwave, stove, and full refrigerator.Genuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Mrs. Fields I do apologize on your findings during your stay with us. I have pasted your review on to my housekeeping staff so thing like this do not happen again in the future. Thank you for staying with us and I do hope if your travels bring you back to the area you will stay at the Suburban Extended Stay Hotel Jaclyn Gross
The hallways on the second floor had an awful odor, room had ripped/worn carpet with a bunch of loose strands, there was trash in floor of room and trash can already, vinyl chair was ripped heavily.... But most of my complaint was to do with the fact we had a woman with Five little kids across the hall and they were running up and down hallway all evening […] till after 11 pm, a party in a room that at one point I counted 11 people joining after there were already others in there....we had a 7 am soccer game and nothing was done about any of this.... We checked out the next morning and asked for a refund of the second night and was told to get with expedia as that's where we paid....that's understandable, but I will never subject my family to this brand of hotel again... Read moreGenuine Expedia guest review
"Was good close to St. Louis"
Staff was nice, some doors need fixed there was long stay customers that bang their doors shut a few times late @ night. NO BED BUGS IN MY ROOM!!! The carpet was cleaner than some places I have stayed but not bad. I was in a smoking room. Very nice the window opened for fresh air.Genuine Expedia guest review
"Needed place to stay for Cardinals game. Awesome!"
15 min to Busch Stadium. Plenty restaurants and shopping close. Easy to get around. Nice room. Super staff! Can not beat 70 dollars any where! Storm came up and they let us check out at 3pm next day no charge no questions asked. Great staff!Genuine Expedia guest review
This place was very clean and nice, staff was wonderful, definitely will stay here again!Genuine Hotels.com guest review
Thought it was from the "Extended Stay" chain, but really a knockoff. Had strange odors, kids running the halls unsupervised, and a small pool that wasn't worth the time. Better stay elsewhereGenuine Hotels.com guest review
"Close to all kinds of shopping and eating places"
We were completely satisfied with our stay in this clean, comfortable and conveniently located lodging. It was nice to have our own kitchen (and to smell the neighbor's cooking, too. We would highly recommend this hotel to fellow travelers.Genuine Hotels.com guest review
Towels were tiny, thin and rough and the hair dryer didn't work, otherwise ok.Genuine Hotels.com guest review
"Cleaning quality control issues"
The first room assigned to us had non-working air conditioning (in July this was a must), dirty dishes in the fridge, and the tile portion of the floor had sticky spots and needed cleaning. Hotel manager did promptly move us to another room with working air conditioning, but one of the beds had sheets that appeared to have not been changed as there […] was some body hair on the fitted sheet. Since I was extremely exhausted and had brought my own pillow, I just slept on top of the second sheet and didn't use the hotel pillows. I can look past the air conditioning break down because stuff happens, but this place has a cleaning quality control issue that needs to be addressed. This will be a good place to stay once that happens. Read moreGenuine Hotels.com guest review
It was a room, not great, nothing special but conveniently located off the freeway. That's about the best I can say.Genuine Hotels.com guest review
i stayed here for about 5 days. I enjoyed my stay here. once in a while the kids would run up and down the hall with their parents yelling after them. I think that there are some families that live here. the staff is nice and check in was super fast.Genuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Thank you for the kind review, I am glad you enjoyed your stay here. I am sorry about the kids running up and down and the hall ways. Next time you are in the O'Fallon area we hope to see you again. Jaclyn Gross General Manager
"Close to Great Area"
Was close to St. Louis but not in the city just nice shops & smaller town . Just was very dirty rooms to stains on carpet & mattresses were very bad in condition ! Around 3am each morning there were drunks coming in & out also very loud , a lot people that were staying were people from town needing a place to stay which made feel unsafe !!! We put all […] are belongings in car when left for the day but back just to sleep. Had other rooms calling use mad we were showering at 6:30am & 9pm ??? It was not a place to ever return , was going to talk to management just a very rude employees & also you don't get your room cleaned unless you pay extra , you have to bring down your own dirty towels & get clean ones yourself ? Read moreGenuine Expedia guest review
Our room was not clean when we arrived at 9PM. Previous guest checked out at noon and apparently nine hours wasn't enough to get a room cleanGenuine Expedia guest review
Response by Suburban Extended Stay Ofallon Dear Valued Guest I understand the frustration that you most have experienced. That is defiantly not our general practice to have a guest check into a room that was dirty especially at 9pm. I am not sure in why that rooms was not cleaned during the day, it could have been for many different reason, but no matter what the reason is I do apologize for the inconvenience that you experienced and do hope that you will be able to stay with us again. Jaclyn Gross General Manager
My room was nice but the hot tubs heater was out and that was the reason for booking this hotel. Next time I will check to see if it's working before I book it again.Genuine Hotels.com guest review
Employees or very helpful and friendly no matter the time of day or evening.Genuine Hotels.com guest review
"Only available room close to my destination."
I had looked into several hotels in the area and all were booked up at 10:30 pm. I was in a pinch to get a room so I booked it. The only rooms they had were smoking, It was late and we just needed to crash so we accepted it. The Manager was very accommodating and helpful, however the room was not especially clean. The bathroom floor was dirty and there […] was hair in the sink. I would not stay again. Read moreGenuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Sue I am very sorry to hear about your room not being clean. I did bring this up to my housekeeping staff and I do want to appologize to you. Next time when you are in the area I hope you do stay with us again. Jaclyn Gross General Manager
Found out it would of been cheapier to just walkin and make a reservation. The keys to the weight room didn't work and the wirlpool didn't work eitherGenuine Hotels.com guest review
Response by Suburban Extended Stay Ofallon Dear unhappy from Peoria Thank you for staying with us at the suburban extended stay. Since your stay I did have a lock technician come out and take a look at our locks. I hope to see you again on your next visit to O'Fallon IL Jaclyn Gross General Manager
The television never worked and they don't have an ice machineGenuine Hotels.com guest review
"Night after my nephew's wedding"
Went swimming in the pool and hot tub and my finger nails turned green, the pool looked like it had water algae on it.It was hard to wash off.Genuine Expedia guest review
Pool was a little dirty and my mattress had a dip in middleGenuine Hotels.com guest review
Nice and cleanGenuine Hotels.com guest review
My stay was great!! The staff was friendly and helpful. I would recommend this hotel to everyone.Genuine Hotels.com guest review
"everything is close"
Great location, comfortable and clean. Great value. Staff friendly and courteous. Like the convenience of the kitchen.Genuine Hotels.com guest review
"Nice hotel !"
This is a very nice hotel, I would totally recommend for anyone to stay here. The staff are very helpful & kind. The room smelled amazing when I walked in & the heated indoor pool topped it off. I would stay here everytime I come to o'fallon.Genuine Expedia guest review
We stayed at this hotel when a big major winter storm was coming. The young man at the desk kindly shoveled out our car knowing we were going to leave as soon as we could the next morning after the weather cleared. It is a nice hotel for those who want to cook their meals in their room.Genuine Hotels.com guest review
Room was in awful condition. Stained carpet with visible particles of food under night stand and table. Sticky food residue on night stand and table. Even the phone receiver was filthy. Frayed and tattered carpet at edging. Difficult sleeping due to loud activity (shouting and loud footfalls) on floor above. Very unpleasant stay; will probably avoid […] this location in the future. Read moreGenuine Hotels.com guest review
"Great hotel :)"
Love this place. It's close to everything, reasonably priced, and clean. The rooms are spacious, you don't feel cramped.Genuine Hotels.com guest review
"Nice for the money"
The staff was very friendly and accommodating, we couldn't have asked for better Customer Service. The pool was very clean and especially the windows inside and outside of the pool, spotless, free of mold or dirt like most hotels I have seen, even the most fancy ones. The room was ok as far as cleanliness goes. I wished they would have done a better […] job vacuuming especially I called the hotel ahead to request extra TLC since my family is severely allergic to dust. However, it was liveable since we only woke up with a little congestion, nothing major. The room did smell like as if guests had smoked in the past when we first entered the room. There was no Housekeeping during the stay so we could make our own bed anytime if we wanted to. Maybe some people don't like this but I particularly enjoyed not being bothered by Housekeeping Department everyday. I liked that because my family and I could get up and out at whatever time we wanted, which was nice and relaxing to us. We were not lacking of anything during the stay. For the price and having a nice swimming pool and Hot Tub, I would stay there next time or anytime. Read moreGenuine Expedia guest review
"Hard day of travel"
We had a long hard day of travel and everyone was very helpful.Genuine Hotels.com guest review
"sleepless in O'Fallon"
Guest above us partied virtually all night. Loud vulgar language all night. Would never recommend this hotel.Genuine Hotels.com guest review
We checked in and the manager waited on us. Very pleasant but also she was new. Went up to the room: stove top was disgusting and had food all over the burner rings, there was spilled chips along side of the refrigerator, the dresser drawer was broke, the utensils drawer was full of food crumbs, and the utensils themselves were dirty. I let the manager […] know that if they wanted to compete in an extended stay market that housekeeping had best improve their performance. Won't stay here again. Read moreGenuine Hotels.com guest review
"Great price for area"
It was very quiet and comfortable for the money. A nice hotel with a great staff !!!Genuine Hotels.com guest review
"there are better hotels in the area"
just not a great hotel. seems as if most people there, live thereGenuine Expedia guest review
Great price and great service. Definitely would stay there againGenuine Hotels.com guest review
"I changed to a different place"
No house keeping. In 5 days stay. No breakfast. I'm staying in a different place for less and better quality.Genuine Expedia guest review
great to have large comfortable beds, refrigerator and microwave.....close to everything.Genuine Hotels.com guest review
"Not a Hotel"
Fine for a single extended stayer, but remember - this is not a Hotel. There won't be a mint on your pillow. We asked for a couple extra towels and the clerk acted like that was extraordinary.Genuine Hotels.com guest review
"Great rate for the amenities!"
Super comfy beds! Clean and an adorable kitchenette ! I will return!!! Priced below average for above average amenities.Genuine Expedia guest review
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